Name: Orbi City Hotel Official
Address: 7b Sherif Khimshiashvili, 7b, Batumi, 6004, GE

10/10

Exceptional

27 Jun 2026

Neelofer

It was excellent property

Family_with_children

2/10

Poor

03 Sep 2025

Valentina

Room was so dirty and gross. Elevators take forever and super crowded. When I got to the room, someone from the front desk just opened my door and almost entered (had chain on).

Leisure Self

10/10

Exceptional

05 Jan 2025

Carlos

Amazing stay .. thank you

Leisure Self

6/10

Pleasant

22 Jul 2024

Aysha

Waiting time for using the elevator is about 30mins , alot of people

8/10

Excellent

08 Aug 2023

Verified traveler

This is a nice hotel to stay in Batumi, basic, simple, huge building, prime location excellent view, good a/c, we were impressed with the room we got, staff speaks fluent English, front desk staff very helpful and friendly, miss Keti in guest relations was always following up our stay and looking after us, very friendly she was essential part of the grading.
2 elevators were not working and the line to get to the 40 floor was long, the elevator floor number doesn't match with your room floor number... a number mismatch, Bell boys the day we arrived we very rude, ignored us trying to find if we were in the right complex, construction in the vecinity and no parking is a drawback, foul smell from sewage overflowing and visible from next door building is very discusting (isnot orbit fault) no room service, but home delivery apps work fine, we had an over all nice stay, we will stay again in Orbi.

Leisure Family

6/10

Pleasant

19 Jul 2023

Trinity

We had a two-bedroom apartment on the 31st floor. Apartment was spotless, newly furnished and comfortable. But the property was chaotic. Reception is a shambles. Staff generally not in any sort of uniform - difficult to tell who works there and who does not. A few very helpful people; also a few with their feet up and playing with their phones while guests jumped the queue demanding attention. Construction around the property so very limited pedestrian access, - difficult even to cross the street. Basically, this is not a hotel but a collection of centrally managed holiday apartments. Sadly not well managed because it could be amazing.

Leisure Friends

10/10

Exceptional

04 Jan 2023

yazan

Service team are the best

Leisure Partner

2/10

Poor

17 Aug 2022

Temur

This place was over crowded. Not enough staff. Waited almost 20 minutes to get on elevator. Human traffic in the balding is terrible and extremely overwhelming

Leisure Self

2/10

Poor

01 Aug 2022

Oscar

Terrible Customer Service. The reception personnel quite rude with customers. Absolutely helpless.

They clean the rooms ONLY every three days. Even if you request to get your room clean, they won’t do it. It took them two days to bring toilet paper and towels to the room (I am not exaggerating).

We have to buy toilet paper at the grocery store. They always lied about everything: anything you request at the reception: they always sayid: “you’ll get it in the next few hours”. They never showed up.You have to go to the reception several times to remind them about your request. The lines of people waiting at the reception to get help were INSANE.I have never experienced such a TERRIBLE service. Not even in a motel you get such a bad service. In a scale from 1 to 10 they don’t even get 1.

The smell of trash outside the building is unbearable and the loud music until 3-4 a.m make your staying a nightmare.

There is nothing compared with what they offered on their website. I never write reviews but I have to write this one to let people know in advance how terrible this hotel is. I hope they change the whole management team and reception personnel. They are very aggressive, disrespectful and never help with anything you need. Not even with the basic needs that a hotel should offer (toilet paper, towels, hand soap and iron.

To summarize, please find other options where to stay because this property is the worst one in the whole hospitality industry.

Leisure Family

4/10

Poor

16 Jul 2022

Muaiad

Location excellent but no services at all starting from check in till checkout

Leisure Self

2/10

Poor

28 Jul 2021

John

Terribly managed.

There I no unloading in front of the builidng. My driver had to drop me off at the corner and I had to walk to the buildng. I booked 4 rooms. When I check-in, only 3 rooms showed in their system. I had to show them my hotel.com reservation multiple times before they gave me the last room. The person that was helping me ran off to do something else in the middle of fixing my issue. The replacement wasn't helpful at all.
After about 45 mins, I finally got all 4 rooms. When I check the room, 1 of the room was not cleaned from the previous booking. I was given another room and that room was missing towels and the AC remote was missing There was no way to adjust the air conditioning without the remote.

Friends_and_family Family

4/10

Poor

25 Jul 2021

Taroub

Not fair experience

We booked 4 night but we stayed only 1 night, it is not comfortable. We are surprised when we reached the hotel it is furnished apartment not a hotel and during they don’t clean the room.

Friends_and_family Family

10/10

Exceptional

16 Jul 2021

Verified traveler

Its modern and well equipped with basic needs.The room is spacious and more than enough for one person.The bed is excellent.Well located too.and the price was unbeatable.

Leisure Self

10/10

Exceptional

26 Jun 2021

Verified traveler

The room is very clean, modern, has everything you need, a breathtaking view from the balcony. the problem of noise outside from the construction site is easily solved by closing the window. recommend!

Leisure Partner

10/10

Exceptional

20 Jun 2021

Samer

Nice City

very good overall

Self

2/10

Poor

06 Jul 2026

Mustafa

Resepsiyon ve işletme Kaba ve saygısız elemanlardan oluşuyor iletişim leri kustahca

Friends_and_family Friends

2/10

Poor

01 Jan 2026

tuncay

4 kişilik oda rezerve ettik ödemesini yaptık gittiğimizde iki kişilik oda verdiler bir tane koltuğu açmışlar yatak gibi ama bu çek yat değil berbat yardımcı bile olmuyorlar

8/10

Excellent

15 Nov 2025

Onur

Oda temizdi fakat kötü koku vardı kirli paspasla temizlik yapıldı diye düşünüyorum. Personel güler yüzlü

6/10

Pleasant

02 Aug 2025

Adnan

Odalar temiz ama asansörler bozuk ve lobiye inmek için 1 saat beklememiz gerekiyor

Friends_and_family Family

2/10