Name: Sheraton Batumi Hotel
Address: 28 Rustaveli Street, 28, Batumi, 6010, GE

10/10

Exceptional

28 May 2026

Salem

Nice option

Friends

2/10

Poor

17 May 2026

shalom

We arrived for 4 nights
The room was not that clean
There was cigarette ash and a girl's long hair
We did not receive a response from the reception
In general, a nice hotel, no wow, there is a good casino in the hotel
And the whole complex has a strong smell of cigarettes

Friends_and_family Friends

10/10

Exceptional

26 Jan 2026

MUHITTIN CENK

İYİ, GENİŞ, TEMİZ ODA. OTELİN KONUMU MERKEZİ. GÜLERYÜZLÜ PERSONEL. YÜKSEK BASINÇLI BOL SU. KLOZET BİRAZ ESKİ.

Partner

10/10

Exceptional

02 Jan 2026

Yair

Yes

Friends_and_family Friends

10/10

Exceptional

17 Nov 2025

racheli

מלון מעולה

10/10

Exceptional

06 Nov 2025

Bob

Yes

Partner

10/10

Exceptional

24 Oct 2025

Michael

Great stay!!

Leisure Partner

10/10

Exceptional

30 Sep 2025

Wonbum

So kind and upgraded the room.

Partner

6/10

Pleasant

18 Sep 2025

Polina

Nice hotel with pool, good breakfast and perfect hotel location. All was fine apart from cleaning , it was terrible.

Leisure Family

10/10

Exceptional

10 Aug 2025

YOSEF

Aaa

10/10

Exceptional

07 Aug 2025

Michael

Close to the beach. Walking within five minutes.

Leisure Family

10/10

Exceptional

18 Jul 2025

boris

Close to the beach and old town

Business_and_leisure Partner

10/10

Exceptional

09 Jun 2025

Amadou

Overall it was amazing and I’ll love to stay there again.

10/10

Exceptional

29 May 2025

Olav

Really comfortable beds, nice and clean rooms. Friendly staff. Great breakfast

Self

10/10

Exceptional

26 Jan 2025

Verified traveler

Temiz huzurlu konforlu pratik bir konaklama oldu

Friends_and_family Friends

10/10

Exceptional

30 Oct 2024

ibrahim berkan

Odalar çok temiz. Manzarası ile tüm şehir ve sahil ayaklarınızın altında. Kahvaltı çeşit az ama lezzetli.

Friends_and_family Family

10/10

Exceptional

17 Aug 2024

Emily

Best hotel in Batumi

Best hotel in Batumi !
Staff are helpful, from check in to check out.
Spa facility is amazing (indoor pool, jacuzzi, sauna, Turkish bath until 11pm) also the spa treatments and friendly staff.
Outdoor pool has great atmosphere
The beach (has stones and not sand, bring proper water shoes) is beautiful with sunbeds (10 lari each)
The restaurant at the pool is good also the one on 20th floor has great views and food you should start there.
There are many restaurants around the hotel (much cheaper than the one in the hotel), the boardwalk is 2 minutes away from the hotel and it is beautiful can also rent a scooter/ bicycle/ large bicycle of 4 people etc.. can ride around to either directions- the mall (go left)/ ali&nino moving statue/ Ferris wheel (go right).
Taxi from airport to the hotel 10-15 lari, only cash (if you order from the hotel it cost around 40).
Will definitely return to this specific and great hotel.

Friends_and_family Friends

10/10

Exceptional

08 Jul 2024

Yelena

Wonderful stay in Batumi!

Beautiful property and an amazing location! I highly recommend!

Friends_and_family Family

10/10

Exceptional

30 Jun 2024

Nuriel

Dream holiday

It was amaing.We enjoy very much. We took a superior room that was very big and comfortable.

Friends_and_family Family

6/10

Pleasant

16 Feb 2024

Tom

Unfortunately the hot water could not reach the 19th floor where I was allocated. Was notified of a refurbishment being undertaken after I accepted a booking which meant lower floors were unavailable.

Leisure Self

10/10

Exceptional

31 Dec 2023

Darren

Amazing staff very nice property

Business_and_leisure

6/10

Pleasant

28 Aug 2023

Itay

The hotel was not in the quality that we expected. Lots of things were old broken or looked run down.

Leisure Family

2/10

Poor

05 Aug 2023

Maha

Don’t deserve 5 star..
bad experience from the first minute I entered till the end.. I don’t recommend this hotel to anyone

Leisure Self

4/10

Poor

10 Jul 2023

Pnina

Shalomrav, my wife and I are staying at your hotel from June 4th to June 9th. We arrived at the hotel and were given a very shabby corner room in the ceiling, there was a hole in the bathroom, and moisture from my time with an employee, which required us to contact you with room number 1212. Then we were given another room, 414, which in our opinion is disrespectful to Sartu Hotel, the phone in the room did not work on the first day, there was no room service , and there was no mini bar and no refrigerator, the curtains were torn, we went to the reception again and we were indeed sent a refrigerator that was dirty from the inside, without the contents of the mini bar, but the phone had not been repaired until this moment so that in every way we had to go down and of course we could not order new services, whenever it was necessary To contact you, we had to go up and down and wait in line for reception, it was simply not convenient. We are regular guests of the hotel and have stayed on several occasions and this is our favorite hotel in Batumi, despite the high price we always knew we would get value for money, unfortunately this time we were very disappointed and in my opinion we did not get value for the money paid, Sheraton hotels are known for their level of service and quality, so the disappointment is very big. Just to clarify Despite our requests, no action was taken and the feeling was that there was disrespect on your part.

10/10

Exceptional

18 Oct 2022

Eitan

Great location beautiful building

Great location beautiful building. Everything that i expected from that type of hotel

Friends_and_family Family

10/10

Exceptional

26 Sep 2021

LAWRENCE

Excellent

Business Partner

2/10

Poor

15 Sep 2021

DAVID

It was not clean there was a geek in the room and the lavabo didn't works .i think its enough for a suit a5 1500$

Leisure Partner

2/10

Poor

29 Aug 2021

Raghdah

The suite looks nothing like the pictures, the furniture is overused. The bathroom is very small, the bath top is super dirty with sticky material on the floor ( house keeeping tried to clean it, they couldn’t)
You have to call each day for complementaries of the toilet, I had to buy my tooth brush and paste.
Their English is very poor, they took my bed cover and they didn’t return it, I called the reception many times each time they get me something wrong a blanket, bed sheets. The supervisor of house keeping had to come herself with a mad face to see what do we want.
Staff not all friendly.
No coffee maker
Literally my wort experience ever :)

Leisure Family

6/10

Pleasant

26 Jun 2021

hamad

not 5 star Hotel

AC system was not working at all , it was very hot …

I contacted front desk many time they promised me to come and check with no show ..

finally I found that the Hotel AC system is broken and they trying to fix.

also bathroom maintains not so good licking water inside the room after shower

general furniture is so so condition , do not expect fine 5 star hotel

location was really good and the restaurant sky bar is amazing .

Partner

8/10

Excellent

19 Mar 2020

Samim serdar

Nice view and professional staff

It was very comfortable when you consider the hotels in same area. Sheraton batumi is one of the best hen it comes to food and dining at skybar

Business

8/10

Excellent

21 Nov 2019

Verified traveler

The hotel lost my reservation by the time I arrived to check in, but they worked to fix the problem and moved me to a room with a lovely view.

Business

10/10

Exceptional

11 Nov 2019

Valeriy

size of the rooms, locations, fwxguflwegcoecpd Om OQnPIhob/v/v/hv/hv/hv/hv n.kb kjkjkjbkjbkjbkjbkbjkjb

Leisure Family

10/10

Exceptional

24 Oct 2019

Verified traveler

Cleanliness ,service, the place, the hotel is very good

Leisure Family

10/10

Exceptional

11 Oct 2019

Gene

Great hotel,amazing staff,very good location. I would book it and stay there egain

Friends_and_family Family

10/10

Exceptional

12 Sep 2019

Paul

great location, nice property. pretty good breakfast.

Leisure Family

10/10

Exceptional

03 Sep 2019

Verified traveler

Good, clean hotel and nice staff, everything is good in this hotel

Leisure Friends

10/10

Exceptional

13 Aug 2019

Verified traveler

It was an amazing experience! The pool is huge and the rooms have an incredible view.

Friends_and_family Family

8/10

Excellent

09 Jul 2019

RB

The hotel has a an amazing location near and promenade and beach. Walking distance to most places. There is also a very good Turkish bath that was very relaxing. The outdoor pool is also good. My one issue would be the door card keys, they seemed to frequently not work. Also, some music from the bars can be heard in the room. Overall though, a good experience and I would go back and stay there for sure!

Leisure Self

8/10

Excellent

22 Jun 2019

Verified traveler

Had a fantastic stay, really recommend this hotel. Asked for a late check out and it was no problem

Friends

10/10

Exceptional

20 Jun 2019

Verified traveler

Great place,friendly stuff ,very clean ,comfortable location

Leisure Family

8/10

Excellent

30 Apr 2019

Verified traveler

Good

Partner

8/10

Excellent

17 Apr 2019

Verified traveler

The best location and very welcoming staff, always happy to help.Great breakfast although it’s not included in a standard room rate. Great amenities however everything seems to be run down and not maintained. Sauna had hanging and broken wooden pallets, door handle to the gym was not screwed properly and just hanging. In a room our socket was hanging out from the wall which is a huge hazard when you travel with kids, one of the windows couldn’t properly close and had a massive gap. On a windy day it felt like you are outside. The biggest disappointment is that you can feel a cigarette smell everything from the swimming pool to the floor where your room is. Our floor had smoking and non smoking rooms and as soon as you come out from your room you feel strong cigarette smell in the hallway. Overall a good stay but certainly not a 5* experience.

Leisure Family_with_children

10/10

Exceptional

06 Nov 2018

ZOHAR

excellent hotel. I'm sure we'll come back here.

Wheather was really good. Rooms was very clean. Great breakfast. There was an excellent indoor pool with a spa stuff.

Family

8/10

Excellent

11 Sep 2018

Tania

Nice hotel close to the beach

It is a good hotel close at the beach and walking distance to amazing restaurants. Staff at the reception and room service is very attentive. Rooms are large and bed was comfortable. I had an amazing sea view room however at night was quite loud due to the clubs at the beach so it could be very disturbing if one wants a relaxing early night

6/10

Pleasant

28 Aug 2018

Verified traveler

Nice location
You have to wait for a long time to get something from the reception.

10/10

Exceptional

31 Jul 2018

Fred

This hotel is incredible. Flawless. I was so entirely impressed that I am planning to be back next summer!

5 STARS AND THEN SOME!!!

10/10

Exceptional

24 Jul 2018

Tony

Is a good hotel, maybe the best in town. Has everything you need 24/7 also the location is fantastic.

10/10

Exceptional

02 Jul 2018

Verified traveler

Sheraton Best location in batumi the best staff excellent service positive energy thank you guys

8/10

Excellent

05 Jun 2018

Verified traveler

Short break in Batumi.

Excellent breakfast.
Central location.
Laid back city.

Family

8/10

Excellent

20 May 2018

Verified traveler

The hotel is in a great location.
Professional and courteous service.
Rooms are spacious and very comfortable.

Partner

10/10

Exceptional

20 Apr 2018

EHUD

It was a great stat!

Family

6/10

Pleasant

30 Sep 2017

Verified traveler

it has been a good stay the service is fine but there is no wasy access bathroom.

6/10

Pleasant

04 Aug 2017

Tamara

I don’t like writing any comments but this is different case, very disappointed and unexpected in a luxury hotel, I ordered a room services and food was horrible, chicken was so dry and rubbery it was impossible to eat. It felt that it was not properly defrosted after being in a freezer for a very long time. When I was checking out I mentioned it to the receptionist and she promised to notify the kitchen that the dish was still in the room untouched since the last night

6/10

Pleasant

23 Jul 2017

Verified traveler

Good overall

pleasant stay overall, but there was not much variety of food in the breakfast. Lock the door carefully when you are inside because some staff members could open it by mistake.

Partner

8/10

Excellent

09 Jul 2017

Abdulra

Its save hotel but alittle nose in 18 floor

Family

6/10

Pleasant

31 May 2017

Michael

Top three in Batumi!

I really enjoyed the hotel cleanliness, the casino(small), the pool(huge), and the central location within the city. Not too far from the train station(negotiate taxi prices.) The only downside is the breakfast in the downstairs restaurant(only open one there) is a \"no go\" and the lounge on the 14th floor has a temperature food control issue(but it's free if you book the right room.)

10/10

Exceptional

09 Nov 2016

Murtazi

great stay

Family

8/10

Excellent

20 Sep 2016

Lucy

convenient and large room

good location for Batumi but very noisy at night with the discos on the beach

Family

8/10

Excellent

06 Sep 2016

Bryn

Amazing but a smile would make it a 5!

Fantastic hotel, quick to respond to requests, only problem is it's hard to get a service with a smile, even from the barman who did amazing cocktails.

Partner

6/10

Pleasant

28 Aug 2016

AMIR

NICE LOCATION.

THE HOTEL LOCATION IS GOOD.BUT A LITTLE BIT FAR FROM BEACH.
JUST THE HOUSEKEEPING TEAM NOT WORKING WELL.

10/10

Exceptional

25 Aug 2016

Verified traveler

Very nice hotel. Super location,delicious breakfast, amazing pool with amazing restaurant. I enjoyed lot!

2/10

Poor

16 Aug 2016

Verified traveler

Awful management and reception

I have never had such experience. We booked 2 club rooms that accommodates up to 3 people. One double room and a triple room. I chose 3 adults and paid extra $30 per night compared to the double room. HOWEVER when we checked in the reception refused to give us a triple room and one of us had to sleep on the floor. Although roll-away beds should be provided but nothing happened.

Family

8/10

Excellent

03 Jul 2016

Roman

Comfortable stay in batumi

Excellent stay. Would visit again

10/10

Exceptional

30 Sep 2015

Verified traveler

Great hotel with brilliant views and architecture

Sheraton Batumi is definitely one of the best hotels in Batumi (lately five-star hotels have been popping up in the area almost weekly). First of all central location is great, right on the seaside. You can walk to all major attractions within 5-15 minutes.

Architecture is very original and has a charming, fairytale touch.

Service is mostly good, with some rare exceptions.

Check in took very long as the desk could not find booking initially. Check out also took some time, as the front desk agent had to call a colleague to complete the process (there was no extra services or mini bar items on the bill and the room was prepaid as well as guaranteed by a credit card during check in).

Amenities are what one would expect from hotels in this category. The rooms are well designed, spacious and clean. The flat screen TV in the room was medium size and the TV channels seems to be 'scaled up' from SD resolution to HD, resulting in acceptable quality. I could not find slippers in the room. On the plus side you can open the window a bit and most rooms seem to include brilliant sea or city views.

As with most 5-star hotels in Batumi, the hotel has its own casino. I did not have a chance to check out room service, however the menu looked good and limited number of items were available 24/7.

Despite the delays during check in and check out I would recommend the hotel and hope the service improves further.

10/10

Exceptional

16 Sep 2015

Verified traveler

Stayed one night

Very helpful staff. Very clean facility. Great food.

6/10

Pleasant

09 Sep 2015

Verified traveler

Nice hotel - possibly overpriced and over hyped

Check-in is a little late, and the staff is not very flexible. They also wouldn't let me check out 30 min later after I requested that. Windows should have better sound proofing against the club across the street. Good location though and hotel is relatively clean and nice.

10/10

Exceptional

05 Sep 2015

Verified traveler

My favorite in Batumi, highly recommended. Great rooms, spa and breakfast.

10/10

Exceptional

18 Aug 2015

Verified traveler

Nice facilities, personnel

Well situated in the city, nice facilites and personel

10/10

Exceptional

15 Jul 2015

Verified traveler

lovely hotel next to the boulevard. has nice outdoor pool, lots of nice small restaurants and cafes around

10/10

Exceptional

22 May 2014

Verified traveler

Wonderful hotel

This was a wonderful hotel to stay in! The staff was kind and very helpful. The rooms and facilities were gorgeous. It was such a great place to stay!

Family

10/10

Exceptional

10 Oct 2013

Verified traveler

Nice close to the beach

The hotel is beautiful. I would definitely recommend it.

10/10

Exceptional

06 Jan 2012

Tim

Batumi

First class 5-star hotel--good location. Quality personnel. Comfortable room--heating was very cool!

6/10

Pleasant

07 Jul 2026

Shimon

Title: Highly Disappointing – Far Below 5-Star Standards
In my personal opinion, despite this hotel being rated as a 5-star property, the actual experience is light-years away from that standard. I would describe it as a 2-star experience at best.
Here is a breakdown of my stay:
Service (3/10): The service was extremely poor. The staff were unwelcoming, indifferent, and lacked basic hospitality skills.
Cleanliness (7/10): Room cleanliness was acceptable but nothing more, and this score is highly generous on my part.
Shuttle Service: I strongly advise future guests not to use the hotel’s transportation services. The management of this service feels highly exploitative. The vehicles provided were decades old, unhygienic, and had a very unpleasant odor.
Save yourself the frustration and avoid making the same mistake. I cannot recommend this hotel.

Family

8/10

Excellent

28 Jun 2026

mustafa serkan

Otelin konumu çok iyiydi.

Self

2/10

Poor

10 May 2026

Muhsin

3-4 saat istirahat ve güzel bir duş almak için gelmiştim ama maalesef banyonun o halini görünce duş almaktan vaz geçtim. OKS’dan para veriş böyle bir sonuçla karşılaşmak gerçekten çok üzücü. 30 dk durup otelden tekrar çıkış yaptım.

Self

8/10

Excellent

26 Apr 2026

Mustafa

Evet

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

Ersel

Güzeldi. Konum , manzara harikaydı. Kahvaltı yeterliydi. Casino vasattı.

10/10

Exceptional

30 Mar 2026

cahide

evet ikisde güzeldi,

Friends_and_family Friends

10/10

Exceptional

22 Mar 2026

Recep

Çok güzel tatildi

Friends_and_family Friends

10/10

Exceptional

28 Feb 2026

Demet

Herşey eksiksiz ve güzeldi.
Yenilenen odaları daha konforu olmuş.
Çakışanlar çok iyi ve güler yüzlüydü.
Herşey için teşekkür ederim.

Partner

10/10

Exceptional

27 Jan 2026

Sinan

Temizdi

10/10

Exceptional

25 Jan 2026

Erdem

Herzaman ki gibi harika

2/10

Poor

13 Jan 2026

özcan

Otel anlayışsız. Müşteri memnuniyetini önemsemiyor.

4/10

Poor

28 Dec 2025

Tuncay

Klimalar çalışmıyordu. Soğukta yatmak zorunda kaldık. Yatak kılıfları değişmemişti kokuyordu. Yemekhanede kahvaltı için masa bulamadık

Friends_and_family Friends

6/10

Pleasant

21 Dec 2025

Duygu

Personel nazik değildi

10/10

Exceptional

14 Nov 2025

Erdem

Hersey mukemeldi.

Partner

10/10

Exceptional

12 Nov 2025

Ezgi

Odalar tertemiz

Friends_and_family Family

10/10

Exceptional

13 Oct 2025

selim sukru

Batum gezmesi

Tam merkezi terde heryere yuruyerek gidiliyor. Personel guleryuzlu. Casinosu buyuk. 2. Kalisim. Gene gidersem tekrar kalirim

Friends_and_family Family

8/10

Excellent

31 Aug 2025

Erdem

Öncelikle sahibinin Türk olduğu otelde çalışanların Türkçe bilmemesi çok yanlış ayrıca akşam saat 8 de kapı çalınmadan odaya giriş yapıldı. Içerde insanların olacağını düşünmeden kapıyı çalmadan içeriye girmek kadar büyük bir yanlış asla kabul edilemez diyelimki odada kimse yoktu ozaman aklıma gelen tek şey hırsızlık amaçlımı odaya girildi? Tekrar söylüyorum herşey çok güzeldi lakin güvenlik konusu bence soru işareti?

Partner

6/10

Pleasant

25 Jun 2025

Murat

İnternet problemi

Odalarda wifi bağlantısı çok zayıf ,neredeyse yok gibi

Friends_and_family Friends

6/10

Pleasant

11 Jun 2025

israfil

Eski ziyaretlerimize göre hijyen ve servis hızı olarak gerileme gördü. personel de enerji düşüklüğü var

Partner

10/10

Exceptional

31 May 2025

Verified traveler

Aileler için şehirdeki en ideal otel

Yardımcı personelleri, zengin kahvaltısı ve Sheraton standardını sonuna kadar deneyimleyebildiğiniz bu işletmeye kesinlikle bir daha geleceğim.

Friends_and_family Family

10/10

Exceptional

30 Apr 2025

evrim

Mükemmel

Gayet temiz ve konforlu kesinlikle tavsiye ederim.

Partner

10/10

Exceptional

06 Feb 2025

Samet

Ailecek kaldık, temiz bir oteldi. Personel güleryüzlü ve ilgiliydi. Güzel bir üç gündü. Tekrar tercih edeceğimiz kaliteli bir otel.

Friends_and_family Family

10/10

Exceptional

29 Dec 2024

Hasan Cagatay

Harika

Çok acayip bir deneyimdi.

Partner

2/10

Poor

08 Nov 2023

Hüseyin

OTEL ÜCRETİ İKİ KERE ALINDI

Otel konaklama ücretini kredi kartımdan iki kere çekmiş kendileriyle iletişim kuramıyorum Türkçe bilen yok 15.000 TL lik tatile 30.000 TL ödedim para iadesi alamıyorum hotels.com sitesinin müşteri hizmetleri numarası bile yok muhattap bulamıyorum

Friends_and_family Friends

2/10

Poor

13 Sep 2023

tarkan

Old Hotel

People at the hotel are nice but the hotel is old, need renovation. Smelly room. I would stay somewhere else.

Partner

10/10

Exceptional

17 Mar 2023

Monica

Ótima estadia

Staff muito atencioso e gentil
Nenhum deslize

Partner

8/10

Excellent

02 Feb 2023

Can

Merkezi konum biraz eskimis otel

Otelin konumu cok iyiydi, her yere yakin yurume mesafesinde. Deniz manzarasida guzeldi. Otel biraz eskimis, yatak bazasinin kumaslari lif lif soyulmus, bazi ahsap mobilyalar kabarmis. Otelin icindeki casino iyi ve kalabalik. Casino da servis ve ikramlar guze.

Friends_and_family Family

10/10

Exceptional

13 Jan 2022

Mehmet Emre

Süoer

Partner