Name: Quality Inn Black Mountain
Address: 585 Hwy 9, Black Mountain, 28711, US

4/10

Poor

19 Jul 2026

Russell

It was dirty paint missing bathroom door coming lose and so much more

Family

8/10

Excellent

14 Jul 2026

Rachel

We only stayed 2 nights. It was cool and raining so we stayed inside mostly.
Good location. The room and property was clean. The bed was comfortable. Loved the shower! Staff were very friendly and helpful. We did not get to try the breakfast but it looked nice and had a variety of options to choose from.
Will definitely choose this hotel for our next visit.

Partner

10/10

Exceptional

12 Jul 2026

Elizabeth

Had a great stay there. Will be staying there whenever I am in Black Mountain.

Self

10/10

Exceptional

12 Jul 2026

David

24 hour desk. Everything was fine.

Family

10/10

Exceptional

11 Jul 2026

Gary

Very friendly front desk staff, great breakfast, easy access from highway. Beautiful location.

Partner

6/10

Pleasant

09 Jul 2026

Jason

The property could use some updates, maintenance, and ao good cleaning

Friends_and_family Family

8/10

Excellent

02 Jul 2026

Amelia

Basic hotel. Clean. Could use some updating. Limited amenities. Kind of creepy outside around property.

Partner

10/10

Exceptional

02 Jul 2026

Leamon

I booked a reservation for my parents who needed a bottom level floor. And they actually reserved a floor as requested. I didn't need to intervene. What a welcome surprise--to actually receive what you requested. Rates were very reasonable.

Family

8/10

Excellent

29 Jun 2026

Ladson

Rooms are clean, nice staff, good location for area . This is a hotel maybe built in the 70’s but is well kept , good price. Rooms are not fully soundproof from outside noise.

Partner

4/10

Poor

28 Jun 2026

Sandra

Restaurants was close by attended. Miss Barbara was very helpful I didn’t like the ice machines were broken. The stoppers in the sink and bathtub had to take out to let the water out. It was stain on the spread.

Friends

4/10

Poor

21 Jun 2026

CRAIG

Not Good

8/10

Excellent

15 Jun 2026

Stanley

Wi-Fi was difficult to access, Would cut out very often.

I would strongly suggest putting no-slip strips on bath floor and/or installing grab bars for elderly patrons' (like myself) safety. Would have liked it if the breakfast opened at 6am instead of seven am.

Family

8/10

Excellent

12 Jun 2026

Kevin

The room was clean. There was no smoke smell. The staff was friendly and helpful.
The property was older but in good condition.

6/10

Pleasant

04 Jun 2026

Elizabeth

Ask for a room you want and which side. The room had a musty smell until we turned on the AC. Suggested they turn the AC on before guests arrive. Also the bathroom floor in the handicap room was like a skating rink.

Partner

10/10

Exceptional

31 May 2026

Neil

It was good value

Partner

6/10

Pleasant

31 May 2026

Sam

Humble older property, but rooms were solid, clean, newer furnishings, functioned well (4 in our party). Check in wasn't so great at 4:30 p.m. - no staff at desk, waited a bit before seeking help (could hear staff laughing and talking behind the scenes somewhere), and the employee that emerged to check us in was icy and irritable. Our 1-night stay was good enough, but housekeeping knocked on our doors at exactly 11 a.m. as we were rolling suitcases to cars to make sure we were checking out on time. Could have been a good value, but didn't feel like we were in good hands here and wouldn't choose it again.

Family

4/10

Poor

11 May 2026

Lillian

The sink was slow draining. The shower was too hot and when you tried to adjust it by turning it towards the cold, the water just trickled out and it was still too hot! The floor was so dirty my feet were black and had to be washed from walking across it. The staff was nice. The breakfast was fine: waffles, frozen Jimmy Dean egg sausage, cheese croissants, cereal, toast, bagels.

Family

10/10

Exceptional

26 Mar 2026

Bill

What a convenient location! We had a hiccup when checking in Friday night, kept calm and Barb, I believe that was her name, got us into our room. There was plenty of options for breakfast.

Partner

4/10

Poor

26 Dec 2025

Susan

Room \"looked\" clean, but I saw 2 cockroaches as soon as I turned on the bathroom light. Then, there was another one when I pulled back the bed covers under the covers. Then later on I saw 2 more crawling up the wall behind the TV. They definitely need to bomb for them.

Chair smelled like dog. Probably need to shampoo both the rug and the chair.

Breakfast was good tho. And it was cheap. But I won't be back.

6/10

Pleasant

20 Dec 2025

Jeremy

Bathroom had cockroaches, water damaged wall no exaust fan did not work. Refrigerator had a loud nose we had to run the ac / heater all night to created white noise , beds were comfortable, 8 out of10 for clean

Leisure Family

10/10

Exceptional

17 Dec 2025

Adara

The room was clean, love the lobby, basic breakfast needs, very kind staff! Great location we were just minutes from our Asheville amenities.

Partner

10/10

Exceptional

01 Dec 2025

Thomas

Nice clean room. Just an overnighter but the staff was friendly and efficient.

Partner

2/10

Poor

29 Nov 2025

Caleb

This is the worst hotel experience I have ever had

10/10

Exceptional

19 Nov 2025

Barbara

Property was very nice and clean. Friendly and professional staff. Breakfast was good! Will be staying there again my next trip to the Asheville area.

Leisure Family

10/10

Exceptional

18 Nov 2025

Kristin

The beds and pillows were what I would imagine laying in clouds felt like. If all Quality Inn properties have these beds and pillows will book at these properties.

Leisure Family_with_children

6/10

Pleasant

17 Nov 2025

Lewis

The first room we were given had not been cleaned. The second was good enough but the sink leaked on the vanity, and the toilet would cycle on and off noisily and there was a light that didn't work. They did have popcorn in the lobby, and frozen breakfast sandwiches, which I liked.

Leisure Family

10/10

Exceptional

17 Nov 2025

Wendy

Room was very clean. Would definately stay again.

Leisure Self

10/10

Exceptional

15 Nov 2025

Ronald

yrs

10/10

Exceptional

09 Nov 2025

Anurag

pretty good for the price

4/10

Poor

08 Nov 2025

Natalie

Old hotel redone. Dark, not as clean as it should be. Felt dirty after leaving.
Booked the stay based on reviews but they were not accurate.
Disappointed

Friends_and_family Family

10/10

Exceptional

03 Nov 2025

Rebecca

it is clean, ready to go and staff available

Business_and_leisure Family

8/10

Excellent

01 Nov 2025

Leah

The room was a good fit for our weekend in Black Mountain. There was some wear and tear in the room, and I wish there has been more options for breakfast, but the king bed was very comfortable, and the shower was nice and hot.

Leisure

10/10

Exceptional

29 Oct 2025

Barbara

Staff was friendly and welcoming. This is an older hotel with many attempts to improve and upgrade the hotel one can tell. One can appreciate that effort.
Across from Ingles so we can get meals and hot breakfast. Stayed in BM for family event so this hotel was in great locale.

Friends_and_family Family

8/10

Excellent

28 Oct 2025

Ladson

Good price for area , room amenities good, staff friendly.free breakfast not impressive .

Business_and_leisure Partner

8/10

Excellent

26 Oct 2025

Howard

Even the OJ at breakfast didn’t taste like OJ
They don’t clean their grounds especially outside their office
Our bathroom looks like the walls are under construction and the lights stained with rust spots and the frig was a mini jackhammer all night!
When I checked out and mentioned the matters the clerk didn’t seem to care.

Partner

10/10

Exceptional

20 Oct 2025

Mike

Place was clean, staff was friendly, and it was nice and quiet

Leisure Family

10/10

Exceptional

19 Oct 2025

Rachel

Stayed Oct 18, 2025. Staff was awesome

Leisure Family

10/10

Exceptional

19 Oct 2025

Ryan

Furniture and light fixtures in bad shape. Looked like some mold in the bathroom. Lobby in the morning was not open until 7

Leisure Family

8/10

Excellent

16 Oct 2025

Amanda

Great location this motel seemed. This hotel was nice but older,

Partner

4/10

Poor

16 Oct 2025

Eunju

No room service over 4 days of stays. The instruction says the room service is done when asked but a longer stay they provide the room service after 3rd day. They never did. The bathroom tube wont drain.

Overall it didnt meet the expectation.

2/10

Poor

15 Oct 2025

Heather

Ice cold shower at night and the next morning! And you can hear every slamming door next to you and above...good luck trying to sleep in! Needless to say, I will not be returning back!

6/10

Pleasant

14 Oct 2025

Larry

Needs updating

Partner

2/10

Poor

14 Oct 2025

Patrick

There were bed bugs breeding in the dresser drawer, young nymph babies crawling around and an egg sack.. we are very grateful because we found them before touching the beds or bringing our stuff in the room. We informed management, got refund and left.

Family_with_children

8/10

Excellent

14 Oct 2025

Sarah

Clean room

Leisure Partner

10/10

Exceptional

12 Oct 2025

Clifton

Everything about this motel was great ,from the staff to the room !!!!

Leisure Family

6/10

Pleasant

12 Oct 2025

Matthew

Some idiot 90yo was trying to fight in the parking lot

Friends_and_family Family

10/10

Exceptional

03 Oct 2025

steven

All good

Business Self

6/10

Pleasant

01 Oct 2025

Gloria

The continental breakfast failed, no milk for cereals. No hot food: eggs, sausage or bacon and pancakes available.
Danish sweets were expired,
I enjoyed the coffee and orange juice, nothing else available to enjoy/eat.

Friends_and_family Family

10/10

Exceptional

27 Sep 2025

steven

Excellent

Business Self

10/10

Exceptional

26 Sep 2025

steven

Great

Business Self

10/10

Exceptional

23 Sep 2025

steven

All good

Business Self

6/10

Pleasant

23 Sep 2025

Cindy

We loved the location. However, the cleanliness of the room wasn’t great. Bathroom needed some repairs/remodel.

6/10

Pleasant

22 Sep 2025

Srikanth

The hotel location is good but the hotel maintenance and and overall condition of the hotel is just okay

Leisure Family

10/10

Exceptional

21 Sep 2025

steven

Great place

Business_and_leisure Self

10/10

Exceptional

15 Sep 2025

Conrad

Enjoyed the stay will be going back

Leisure Family

10/10

Exceptional

07 Sep 2025

Susan

Nice staff

10/10

Exceptional

06 Sep 2025

Kirsten

Great value

The room was comfortable, staff were helpful and friendly. I felt welcome. I loved being close the the downtown area in Black Mountain, and was happy I could just walk there or to the Ingles across the street for groceries.

Self

2/10

Poor

04 Sep 2025

Walden Beske

Walked in the room and ot smelled like a wet dog. Very bad and strong odor to where it made us nauseous. We immediatelycalled the front desk whoch was an older lady with whote hair. I think her name was Barbara, she was so rude. Said she would move us to the room next door, we saw a light on and looked through the window and the mini fridge was sitting on the floor out of the cabinet. There was blood on sheets, black spots on sheets. So we took the sheets off laid on comforter. We woke up to bugs on pillows and on my drinking cup, and a dead bug in bed which was not there or we did not see it wen we woke up. It was bed bugs! The establishment was so rude and said the cleaning crew was excellentand basicallyi was lying even though i had pictures. DO NOT STAY THERE

Leisure Family

4/10

Poor

31 Aug 2025

Michael

When I arrived at the property I found out that it had suffered damage from Helene . In fact the sheetrock over the front desk had been replaced because of damage from the storm. When I walked into the room on the lower level room number 116 I was hit with a very pungent musky odor almost as though there was dampness in the room.. It almost knocked me over. I asked the front desk for help and they gladly gave me the room next door which had a whirlpool tub , but when I went in there the smell was also there not a strong but as bad as you'd expect enough for me to say no thank you. In addition in that room the floors were oily around the bathroom and slippery which kind of caught me off guard. I feel like this place hasn't fully recovered from the hurricane and they need to do a complete of everything that's not washable like the carpets for example. It didn't feel like a four or three star hotel and I was glad to get out.

Leisure Self

6/10

Pleasant

16 Aug 2025

Susie

Cobwebs along walls and corners.

8/10

Excellent

14 Aug 2025

Mike

Convince and clean.

Business

6/10

Pleasant

13 Aug 2025

Mardon

I've stayed at this motel many times, but this stay was disappointing for anumber of reasons. .

2/10

Poor

10 Aug 2025

Amy

Good luck

The room smelt like a chain smoker had been shut up in there for days, the kick panel was barley hanging on so it scratched my daughters leg, the telephone didn’t work, and when I went to check in I had to go find the lady at the front desk. She was in the back talking .

Friends_and_family Family

2/10

Poor

10 Aug 2025

Abraham

I arrived Wednesday and checked out Sunday morning, but do not have extractor in bathroom, room it’s not really clean, Friday night people a outside my room, drinking, smoking, screaming, till 4:00 am alike 12 people in one room Saturday night same thing. Plus ………..

8/10

Excellent

08 Aug 2025

Megan

Overall, the property was ok. The room was clean. The tile in the bathroom area was slippery and the bathroom door caught on the toilet when trying to close it but that wasn't too much of a problem. The toiletries and towels were well stocked. The lobby was clean and the staff was attentive. It was fine for a night.

Leisure Partner

10/10

Exceptional

05 Aug 2025

Ladson

Great price and amenities convenient for area…

Leisure Family

2/10

Poor

28 Jul 2025

Mykaela

I don’t see anywhere to add pictures, but I have pictures of a couple disinfectant wipes that we used on the floor, the light switches, the air conditioner, and other spots that came up completely black! Our toilet also had black stuff around the rim. Our fridge was unusable because it was disgusting. It didn’t have power and there was a ton of mold in the freezer section. We were in NC to help with disaster relief, and that’s the only reason we didn’t just pack up and walk out shortly after arriving. I would never ever stay here again.

Business Family

2/10

Poor

27 Jul 2025

Christopher

Immediately upon checking in and entering the room, found bugs jumping around in the bathroom. Took videos and pictures, returned to the front desk with them . There was no offer of any other room or any kind of remedy so hotel immediately canceled the reservation.

Leisure Family

2/10

Poor

19 Jul 2025

SANDER

Hotel had bed bugs!

Business

6/10

Pleasant

19 Jul 2025

James

Location was great. Entire property is very dated and not attractive.

Leisure Family

8/10

Excellent

17 Jul 2025

Henry

Nothing

8/10

Excellent

13 Jul 2025

Tony

The room was clean and as expected. The bathroom was clean, but small and somewhat dated. It did not appear there was a working vent fan in the bathroom. There was a fan, but it appeared it had been a long time since it last worked.

Business Partner

10/10

Exceptional

18 Jun 2025

LJ

Over look of the area. Great view of Black Mountains

Leisure Family

10/10

Exceptional

15 Jun 2025

Mary-Elizabeth

Overall just a friendly place to stay they help my fiance set up our room after he proposed to me they are very helpful and friendly 100% this is the place that I Stay every time I go out to Black Mountain for the weekend

Leisure Partner

10/10

Exceptional

07 Jun 2025

Jacqueline

Work out the kinks

It was good i had a coach bus and had to park next door on another lot, bteakfast was ok but mo cream cheese for bagels at check out they couldn't print a receipt which i ask to email to me insteasd. But i don't see that and i need it for business.

Business

4/10

Poor

04 Jun 2025

Jerry

Needed better housekeeping practices. Large stain on one of the bed spreads. Toilet seat loose and moved when you sat on it. Black mold inside toilet under rim.

Leisure Partner

8/10

Excellent

30 May 2025

Rebecca

Comfortable but Missing Something.

Very comfortable and clean.
No hot food for breakfast as shown in pictures. No jacuzzi as listed on site. Pool was out of service. The bathroom door needed painting and there was a huge cobweb at the top of the curtain.

Partner

8/10

Excellent

20 May 2025

Shearron

Safety and happiness.

Check-in was fast and easy, Barbara was amazing. We couldn’t get adjoining rooms but such is the life. The shower curtaining rm 215 needs attention and positioning the shower curtain presented difficulty but the water pressure was good and it heated up quickly 👍. Also I’d reserved with Hittls.com but someone on the desk one night about a week before the trip was able to add another day onto my stay without difficulty or grief. All in all my stay was good.
Caution: a protruding piece of metal near the bottom of the NW staircase jabbed me in the buttocks as I stepped down from the side of my van. The injury is minor, while it tore my jeans and broke the skin causing minimal bleeding, I didn’t feel the need to report it or attempt to cause any problems, but it should be addressed to avoid future issues. There are a lot of sue happy people out there and I want Quality Inn to be there the next time I go home to visit.

Friends_and_family Family

10/10

Exceptional

20 May 2025

Mary-Elizabeth

It was a very nice stay very clean and quite easy parking and very friendly

Leisure Partner

10/10

Exceptional

14 May 2025

Allen

Did not get towels only once did not clean my room and the door when you opened it, you had to reopen it or it would’ve kept beeping the whole time

Leisure Self

4/10

Poor

11 May 2025

Harold

The shower didn’t work. Had to change rooms. Next room had no towels. The property is old and rundown. Won’t stay there again.

Leisure Family

8/10

Excellent

02 May 2025

Lauren

Lovely staff, clean neat and tidy rooms, excellent continental included breakfast, and tight across the road from petrol stations, grocery stores and takeaway

Leisure Self

8/10

Excellent

21 Apr 2025

David

We had a room that faced the street. It was rather noisy. There were NO towel racks in the room. That was very inconvenient and an amazing oversight.

6/10

Pleasant

20 Apr 2025

Verified traveler

Quality Inn - Black Mountain

Pretty good. A bit of a funky smell in the room. Air con quite loud. Serviceable for a night at the price-point. Breakfast was included and decent. Good location.

Partner

6/10

Pleasant

30 Mar 2025

Jacquelyn

The shower walls were dirty/moldy.

Leisure Family

6/10

Pleasant

29 Mar 2025

Wanda

Facility was ok

Leisure

2/10

Poor

06 Mar 2025

George

Rooms smell like cigarettes

Business

8/10

Excellent

28 Feb 2025

Laurin

That area has been through a lot during and after the hurricane and it is amazing how quickly they are bouncing back. The repairs that are ongoing are the same as anywhere else around the area. The people are kind and resilient.

Business

2/10

Poor

16 Feb 2025

Ashamarae

The staff was very nice, the room smelled bad, dead cockroaches in the tub and bathroom and had to leave right away.

4/10

Poor

18 Dec 2024

James

Pathetic front desk staff when we checked in as well as the next two evenings. The woman would not speak unless spoken to and was ambivalent at best. It’s like we ruined her evening asking for toilet paper. The breakfast was virtually non-existent. Apples coffee and some cellophane wrapped nasty stuff that no one would eat. No hot food…eggs waffles breakfast meats…nothing. Our son lives in black mountain and we were there to donate our travel trailer to a needy family that lost everything. We get the situation but that is no excuse for poor service and rudeness. We will stay at Hampton Inn next visit.

Business_and_leisure Partner

2/10

Poor

26 Oct 2024

Edward

The hotel did not honor reservation. I you owe me a refund for the entire amount.

Partner

2/10

Poor

22 Oct 2024

Wayne

we were hit with hurricane Helene . The office staff did not make themselves available to help the people stranded there and locked the office door. We were charged for all 4 nights even though there was no food , water or electricity.

Leisure Partner

2/10

Poor

14 Oct 2024

Ramona

I was very disappointed in that they would not even talk to us about not being able to go . Because of the hurricane.

2/10

Poor

03 Oct 2024

Richard

Bed covers smelled like wet dog. Sprayed air freshener but didn’t work. Bed cover had not been washed. Absolutely disgusting having to sleep in a dirty bed. Disgusting.

Business_and_leisure Partner

10/10

Exceptional

28 Sep 2024

Amy

The breakfast provided was excellent. The rooms were clean and comfortable.

Leisure Family

10/10

Exceptional

19 Sep 2024

Pamela P

Great location that allowed easy access to our activities for the week.

Friends_and_family Family

10/10

Exceptional

07 Sep 2024

Teresa

Room was very clean and the staff was very friendly. Will stay again .

Leisure Partner

4/10

Poor

07 Sep 2024

George

Fire alarm went off. There was no fire. Clerk didn't know how to turn off alarm. It ranged for at least 30 minutes.

Self

6/10

Pleasant

03 Sep 2024

Diana

Really want to rate “3.5”.
Motel was adequate; breakfast included. Bathroom grout and tile would benefit from deep cleaning. Guest families enjoyed the pool.

10/10

Exceptional

30 Aug 2024

Morgan

Great view of the mountains, quiet, serene, walking distance to town and grocery if needed:)

Leisure Self