Name: Extended Stay America - Asheville - Tunnel Rd.
Address: Kenilworth Knolls, S/N, Asheville, 28805, US

2/10

Poor

19 Apr 2026

Phillip

Stayed 7 nights, no cleaning or fresh linen provided.

6/10

Pleasant

18 Apr 2026

JOHN

The accommodations were sufficient. They should be ashamed of what they call breakfast. Box of muffins, granola bars, and packages of grits. The stoves are old but functional. No accessible ice machine. Staff was very courteous.

Partner

10/10

Exceptional

01 Feb 2026

Jeffery

Great experience

Leisure Self

10/10

Exceptional

13 Jan 2026

Ryan

Housekeeping needs to pick up better. Found socks under the a.c. unit..
Other than that A+ STAFF genuinely clean room and facility

2/10

Poor

06 Jan 2026

Christopher

Well never got to check in..Property waited until 7pm, 4 hours after 3pm check in to have front desk call and tell me the manager canceled my reservation for \"personal.reasons\" Not very professional at all and i am filing a complaint with hotel chain.

Business Self

10/10

Exceptional

29 Dec 2025

Gabriela

Love the kitchenette. All was quiet, clean and well attended.

10/10

Exceptional

19 Dec 2025

Joshua

Clean room. Polite staff

Business_and_leisure Self

2/10

Poor

23 Nov 2025

Colette

The room smelled of smoke the first night, when they cleared it out when I was out that day my second night was dealing with an above loud person all night. It was not the staffs fault, they did what they could. But for the price, it was honestly the worst experience I have had.

Leisure Self

10/10

Exceptional

30 Oct 2025

Rachel

Great room, and very friendly staff!

Partner

6/10

Pleasant

26 Oct 2025

Ronald

Overall the room was okay. The refrigerator kept making some odd noises. If you need anything for the kitchen you have to ask at the front desk (no dishes, glasses, etc..).

Leisure Partner

2/10

Poor

17 Oct 2025

Ryan

The staff was very friendly, and that is where the positives end. As soon as my wife and I walked through the door to our room, the pungent smell of must blasted in our faces. We took our shoes off and quickly noticed that the bottoms of our socks were quickly blackened. I wiped a towel on the floor and it immediately turned black, as if I had just wiped it on charcoal. It was clear to us that this floor had never once been properly cleaned. Against our better judgment, we stayed the night. The next day, I woke up with food poisoning. I am not going to blame the hotel on this, but surely the moldy air flowing from the air conditioning did not help. After feeling miserable the rest of the day, and despite our Sisyphean efforts to rid the awful smell with air freshener, I decided we absolutely had to leave. We found another place to lodge, promptly left, and it was the best decision I made during the entire duration of our stay in Asheville.

Leisure Partner

10/10

Exceptional

07 Oct 2025

George

Safe area for car.

Business

10/10

Exceptional

02 Oct 2025

Virginia

The staff was very friendly outgoing n very attentive. The room is very clean just missing a hair dryer. If I had known there was no dryer I would have brought mine from home but other than that the room was great. I’d stay here again !!

Business_and_leisure Self

8/10

Excellent

07 Sep 2025

Andrea

The staff called before my stay to let me know the satellites were down so no tv but i was ok with that. They gave me a discount for it. It was clean except for the floor. My feet were black 5 minutes after walking around barefoot. I like the fact that it had a small kitchen if we were staying longer that would be nice. And they're pet friendly!

Leisure Partner

2/10

Poor

03 Aug 2025

Tiffany Imane

My room wasn't ready on time ..I had clean the room my self ...no Internet the whole time I was there ..I spent over 600 to stay ...not happy

4/10

Poor

23 Jul 2025

Justine

Great staff, bad rooms

The only good thing about this hotel is its staff. Its staff is some of the BEST hotel staff I’ve run into in a while! Great personalities and very kind!
Now- it’s two stars cuz of the room. The air conditioning was loud and we couldn’t sleep well, and you can hear upstairs! Very frustrating

Friends_and_family Friends

10/10

Exceptional

21 Jul 2025

Tanika

Great

10/10

Exceptional

22 Jun 2025

Dustin

Very clean and had what we needed for our stay. Front desk staff are all helpful and friendly. The location is super convenient to everything we wanted to do in Asheville for the week, and the best price I found.

Friends_and_family Family

10/10

Exceptional

17 Jun 2025

Caitlyn

The staff is wonderful!

Leisure Family

10/10

Exceptional

23 May 2025

Phillip

The staff is really accommodating. My parents were already staying there for work and I was visiting. I asked if I could be close to the and ended up being right across the hall from them.

Leisure Pet

10/10

Exceptional

20 May 2025

Kimberly

Highly recommend

Very friendly staff, the other guests were just as friendly. Pet friendly motel small grab and go breakfast. Highly recommend this motel.

Partner

8/10

Excellent

19 May 2025

Quang

All is OK

10/10

Exceptional

03 May 2025

Gregory

Nice, basic, clean, affordable place to stay. There is plenty to get out and do in town, why would you need more?

Leisure Partner

4/10

Poor

30 Apr 2025

Brad

Got $3000

10/10

Exceptional

28 Apr 2025

Patricia

No hairdryer in the room you have to ask for one

Leisure Family

6/10

Pleasant

21 Apr 2025

Adolfo

Overall well not be staying here again. The location is okay however its not very tourist friendly. The hotel staff was friendly enough. The room appeared clean but after some time it was apparent there was an ant problem. Several ants were coming in from somewhere - should invest in pesticides to reduce such a nasty experience.

Leisure Partner

6/10

Pleasant

09 Apr 2025

MohamadAli

Studio is a perfect type of stay. Large refrigerator, stove, and a countertop to use. Breakfast was nothing to be called breakfast except for coffee! Bathroom floors and tub curtains could get some love and better cleaning.
Close to everything.

Leisure Self

10/10

Exceptional

16 Mar 2025

Ronald

Very good customer service

Business Self

2/10

Poor

12 Jan 2025

kimberly

I did NOT like the staff nasty ugly people. Had no problem taking my money & my key rewards & soon as i get to the property to check in hand my ID i get told \"we do not rent to locals\". Would NOT refund me did NOT even get a sorry. So i slept in my vehicle cuz i had NO more money

Self

8/10

Excellent

16 Sep 2024

Sarah

Very nice staff, i love it there

Business_and_leisure Self

6/10

Pleasant

11 Sep 2024

K

Abandoned building next to it. Graffiti and debris everywhere. I came out to leave and One of my tires was flat. The air was let out. Not a good start to leave in the morning for a 600 mile drive home. 35” tv. Smelled dirty in the halls, elevator and a free breakfast was a joke.
Pet friendly “Wow” I have a 15 pound Maltese and they allowed at a fee. I was going on the elevator and a person came out with two pits. Needless to say I had to quickly pick my little guy up.
Not safe in any aspect.

10/10

Exceptional

05 Sep 2024

Sarah

Wonderful.

Business_and_leisure Self

8/10

Excellent

30 Aug 2024

Sarah

Beautiful and clean space. I liked the full kitchen. Also, the extra work space. nice staff. So grateful for this experience.

Business_and_leisure Self

10/10

Exceptional

29 Aug 2024

Marcus

Very clean

Business Family_with_children

10/10

Exceptional

29 Aug 2024

Marcus

Great property and price efficient!

Business Family_with_children

10/10

Exceptional

25 Aug 2024

dewayne

All the people that work there are very friendly and professional

Leisure Partner

10/10

Exceptional

18 Aug 2024

paul

Outstanding facility in a great location in the Asheville area.

The customer service is out of this world! When I checked in, I asked Nicholas if there were any rooms available on the first floor. He communicated my request with housekeeping and they were able to provide a first floor room without hesitation. I will be returning to this area in October and will definitely stay at this location when I'm in town moving forward.

Self

6/10

Pleasant

12 Aug 2024

Michelle

The room didn't look like the picture that was shown on the website

Business_and_leisure Family

10/10

Exceptional

14 Jul 2024

Bruno

Good

Business Friends

4/10

Poor

23 Jun 2024

Sarah

did not feel safe or secure. bed was falling apart, A/C would not go below 76 degrees

Business Self

6/10

Pleasant

24 Mar 2024

Liam

Bed frame was very unstable. Then In the middle of the night, when I went into the bathroom, there were puddles on the floor. Went to shut the water off, but neither the sink nor the toilet were leaking. Had to use all my towels.

Leisure Partner

8/10

Excellent

19 Feb 2024

Andin

Parking lot is huge and free… only one run in with a homeless man and that’s because I went out to my car at 3 am to smoke and he was next door screaming. This hotel is 4 minutes from downtown Asheville and has over five food options, didn’t know the room comes with a full fridge and a stove and a sink or I might’ve brought more food!! Bed was definitely uncomfortable but thankfully the rest of the room made up for the bed being so hard

Leisure Partner

10/10

Exceptional

30 Jan 2024

Ashley

First Time

This was our first experience in NC and to stay at an extended stay establishment and we were impressed. For the price and location you cannot let it go.
Cool ac
Hot hot water
Wifi/free on site parking
Kitchenettes available
Spacious

Friends_and_family Family

6/10

Pleasant

07 Jan 2024

Joshua

Room wasn’t clean and we never got the dishes and utensils we requested. They also double charged us for the room. The area around the property is abandoned and seems unsafe.

Leisure Pet

10/10

Exceptional

02 Jan 2024

Jesus

Excellent would stay there Shaina and again

6/10

Pleasant

10 Dec 2023

Sherie

Our stay was good room clean staff friendly The only complaint I have is when we checked in the lady double charged my credit card and still waiting on refund!

Partner

10/10

Exceptional

02 Dec 2023

Shirlynn

Great clean place to stay when I am in town for work. Very lovely staff.

Business Self

8/10

Excellent

26 Nov 2023

Anthony

Friendly staff. Clean room. Bed was a little stiff. Some neighbors were loud (no fault of the facility, of course). Would stay here again

Leisure Partner

2/10

Poor

24 Nov 2023

Kamal

The bed and pillow had stained all over. The breakfast was terrible

Leisure

6/10

Pleasant

05 Nov 2023

Charles

Outdated

I’ve stayed at many Extended Stays- this is was by far the most outdated one I’ve seen.

Partner

8/10

Excellent

30 Oct 2023

Donald

Asheville

The check-in was prolonged by technical issues. The Front desk folks were very apologetic and worked to correct the issue. The bed was not the best. The room was very clean and well enjoyed.

Friends_and_family Family

10/10

Exceptional

23 Oct 2023

Jamie

Clean & Friendly

Leisure Partner

8/10

Excellent

01 Oct 2023

Verified traveler

Almost There, but Missing the Mark

There was no hairdryer in the room. I had not brought one, and this was disconcerting. Presence of a hair dryer in hotels is so common that I felt misled.

It was an extended stay hotel with microwave, refrigerator, etc. However, there were no dishes or glasses. I would have appreciated knowing that in advance.

The \"breakfast\" was very limited (muffins, Granola bars, coffee/tea.)

Partner

10/10

Exceptional

23 Sep 2023

Shirlynn

Excellent staff love Allison at the Front Desk and all the staff is amazing. Hotel kept clean! When so is broken they fix it right away didn’t even have to ask.

Business Self

10/10

Exceptional

22 Sep 2023

Bernadette

The staff was wonderful, room is clean. Couldn’t ask for more. Very satisfied

Leisure Family

10/10

Exceptional

09 Sep 2023

Shirlynn

I really enjoyed my stay at the hotel it was very clean and the staff was amazing always greeting me and most of all gave me my room accommodations with walk in shower based on my profile. Thank you for a plea stay I came for work and I will stay here again.

Business Self

6/10

Pleasant

21 Aug 2023

Verified traveler

One night stay

I didn't feel like the parking lot was lit well enough with the homeless population in the area and the dark and vacant restaurant next door. The room smelled as if someone may have smoked in it previously and the bed was as hard as a rock. Aside from that the staff was lovely and it was quiet in the room.

Friends_and_family Family

4/10

Poor

15 Jul 2023

Michael

Just because I live 35 miles away, why should I explain why my wife and I are staying at a hotel in Asheville. That is discrimination and should be illegal. I paid for the room, why do I have to explain myself.

Leisure

8/10

Excellent

28 Jun 2023

Diane

Not comfortable - not returning -beware

Lady at check in was extremely helpful. After check in, I no longer reveived that service. The location and additional evening/morning employees made me very uncomfortable. There was no signage on the street. This seemed more like a shady apartment complex than an extended stay. When I checked out in the morning, a lady barely opened the managrment door, just a sliver & said can I help you. I told her I needed to give her my key. She said to just leave it on the counter & shut the door. Something is not right with this place. Will not be recommending EVER.

Friends_and_family Friends

10/10

Exceptional

01 May 2023

Matthew

Very nice place to stay

Very nice and polite front desk agent, he was extremely helpful and very efficient at his job.

Friends_and_family Friends

10/10

Exceptional

17 Mar 2023

Timothy

Really nice staff at Check in Deborah Lynn and Jim really were nice and friendly.

10/10

Exceptional

27 Feb 2023

Laura

It was a very cozy cute hotel..staff was super sweet and the area is beautiful.

Business_and_leisure Partner

10/10

Exceptional

24 Feb 2023

David

Staff was very friendly, attentive and genuinely helpful. They went out of their way to help accommodate us traveling with our dog on short notice.

Leisure Pet

10/10

Exceptional

19 Feb 2023

A.

The hotel is really lovely and has a nice modern design, as well as clean. The staff are friendly, welcoming, and helpful. Check-in went smoothly. I also really like how the room comes with a full kitchen.
They have a complimentary breakfast in the morning as well. I definitely recommend. Thanks 👍

Leisure Self

8/10

Excellent

18 Feb 2023

Donald

Convenient

Leisure

8/10

Excellent

07 Feb 2023

Jonathan L

Okay hotel

Friendly staff, convenient, 3 day stay-we wanted a place with a kitchen. Clean, comfortable. At times a few sketchy guys hanging around. Skimpy grab and go breakfast. Lots of hotels around, might be willing to stay here again

Partner

10/10

Exceptional

01 Feb 2023

Ashley

The super kind lady at the desk late at night took great care of me, made me feel comfortable and it treated me like a friend. My room was perfect, super comfortable very clean.

Leisure Self

10/10

Exceptional

26 Sep 2022

Wendi

Very friendly

Leisure Family

10/10

Exceptional

29 Aug 2022

Dana

4.5 stars

Excellent staff. Room was clean and comfortable. Will stay again if ever in area for work.

Business

8/10

Excellent

22 Jul 2022

James

During our 3-day stay the staff was friendly and helpful, always smiling and cheerful. The room was clean and in great condition with plenty of worktables and chairs, and a very comfortable bed. Even the recliner was comfortable! The hotel was very quiet despite being fairly busy. The only disappointment was the breakfast offering of pre-packaged granola bars and bear claws - really not a breakfast - but there were several restaurants nearby. Generally, a comfortable and convenient place to stay and a good value.

Leisure Family

6/10

Pleasant

27 Jun 2022

Tian

Location is ok. The room conditions are poor - sheets, kitchen …

Leisure Family

8/10

Excellent

19 Apr 2022

Helen

Staff are very accommodating

We end up in a room with someone smoking but since we checked in at midnight there was no more available room. The next day the the staff are very helpful and moved us to smoke free room.

Friends_and_family Family

8/10

Excellent

21 Feb 2022

Floyd

It was acceptable

Business Self

10/10

Exceptional

29 Oct 2021

Charity

Front desk was very nice and attentive upon our arrival. As we went out for the afternoon she spoke up as we were leaving to tell us to have fun. The room was clean. And believe it or not, they have good toilet paper, not the cheap thin stuff most places have.

Leisure Family

2/10

Poor

27 Oct 2021

Frank

No rooms

Business_and_leisure Family

2/10

Poor

24 Jul 2021

Dorothy

Dog barked all night!

The hotel needs upgrading. The bed was uncomfortable. The bathroom tub faucet was not even attached to the wall. Early on I noticed a red flashing message light on the room's phone. I could not get it to shut off so called the front desk. He said he did not know how to make it stop flashing. He suggested that I unplug the phone, because I probably wasn't planning to use it anyway. I unplugged it. Then we had a need to call the front desk during the night because there was a dog barking in the room 2 doors away from us. It barked every couple minutes all night. When I reported this in the morning, the clerk said the owner of the dog works at night, so the dog was alone and there was nothing the clerk could have done about it anyway. Overall, this was a bad experience. I do not recommend this place.

Partner

10/10

Exceptional

10 Jul 2021

Kim

A few things missing, but overall really good

Overall a really nice, clean place with great service. However:
No hair dryer
Pillows were really uncomfortable
No conditioner
Oatmeal and coffee served but no milk offered
Other than that it was really good and I’d stay again.

Partner

10/10

Exceptional

02 Jun 2021

Verified traveler

Very friendly staff, quiet and tucked away location with easy drive to downtown

Leisure Pet

10/10

Exceptional

21 May 2021

Verified traveler

Good accommodations for good value.

Leisure Partner

10/10

Exceptional

03 May 2021

SCOTT

Fantastic!

Fantastic! Front desk people were super!

Business Family

6/10

Pleasant

26 Apr 2021

Verified traveler

Good but mattress and bedding terrible

Friends_and_family Family

10/10

Exceptional

01 Apr 2021

SCOTT

Excellent

Amazing front desk & service! Room was terrific! Central to Asheville! Loved it!

Business Family

10/10

Exceptional

29 Mar 2021

Verified traveler

Our check in woman was friendly and extremely helpful.

Leisure

10/10

Exceptional

19 Feb 2021

Verified traveler

I love this property! It was clean and conveniently located!

Friends_and_family Partner

6/10

Pleasant

15 Feb 2021

Verified traveler

We love the location and the staff is very friendly and helpful. We have kids and dogs and they were very comfortable. My issue is that we smell weed while walking in the hallway. I also think that the kitchen should have a coffeemaker and appliances should be updated.

Leisure Pet

8/10

Excellent

14 Feb 2021

Sherry

Healthcare worker

House keeping never came in my room the time of my stay. I was at the hotel for 3weeks front desk staff was very nice. The hotel was quite.

Business

10/10

Exceptional

14 Jan 2021

Janice

Not fancy but clean and nice and the staff was awesome! I'd stay there again in a heartbeat! It was perfect for my needs and they made me feel right at home. Great staff!

Business_and_leisure Self

10/10

Exceptional

29 Dec 2020

DOMINIC

My stay at Asheville Extended Stay

This place was super nice with a kitchenette
Jason at the front desk was very helpful
Enjoyed my stay thoroughly

Self

2/10

Poor

27 Dec 2020

Verified traveler

Horrible

We went to check in and were told we couldn't stay due to my ID being local. We were not aware of this when we paid and it was too late to book anywhere else. We froze all night in the car.

Partner

6/10

Pleasant

01 Dec 2020

Tracey

I liked that it was close to restaurants and the Biltmore Estate, and parking was close by, however they did not have a remote control for the TV or anything in the kitchen for us to use including a coffee pot. We had to ask for everything even though I called the day before to confirm our room and the items for the kitchen...We had to pick up our towels and bag the used ones and bring them to the front desk and pick up cleans ones at the front as well. For the money we paid I expected a lot more than what we received. We won’t be using them again.

Leisure Partner

10/10

Exceptional

28 Nov 2020

Bonnie

The staff was super friendly and helpful. COVID accommodations were in place so there were no extras or amenities, but it was decent for a no frills hotel stay. I’d stay here again if only for the great and friendly staff.

Leisure Family

4/10

Poor

19 Nov 2020

Verified traveler

Stay somewhere else!

Masks were not worn by many guests and even the maintenance man!

Partner

6/10

Pleasant

19 Nov 2020

David

Staff was very nice.

Self

10/10

Exceptional

16 Nov 2020

Chelsea

Great stay! Friendly! Clean! Very pet friendly!

Customer service was amazing, very friendly and helpful in finding a local place to eat. No dishes or supplies in the kitchenette due to Covid. But informed me of this right away and offered to have them brought up if I needed anything.

Business

6/10

Pleasant

02 Nov 2020

John P.

decent roomD

Decent room. No breakfast because of Covid but that was mandated by the state. Don't agree with or like the extra charge for pets when advertise as pet friendly.

Friends_and_family Family

6/10

Pleasant

02 Nov 2020

John

Disappointing stay at our 1st Extended Stay Facili

-The personnel were wonderful.
-The daily rate was far below the area competition.
-Facility seem to be dated back to the 1970s. It really needs to be upgraded.
-There was a musty smell in the room, even tough we kept the A/C running at 66 degrees. We are concerned that the room could be contaminated with mold.

Partner

4/10

Poor

30 Oct 2020

Frances

We paid a lot of money for NO breakfast and NO housekeeping. I get Covid restrictions...
There was trash left in the room by previous guests, under the kitchen counter, shampoo bottles left in the shower. I feel if you room had been cleaned thoroughly, these items would not have been left behind by the cleaning crew.
The lobby had a funky smell.... not a CLEAN, disinfected smell, as did the upstairs hallway.
I understand No breakfast because of Covid, but we payed a lot of money, especially for the weekend days. Only bad coffee was served in the lobby.
Upon arrival, we asked for the 2 rooms to be on separate credit cards. Both credit cards were swiped, but the bill was put on the first credit card.
Uh,,,,,, that’s not hard folks!
The hotel was quiet and off the busy road, but I really only wanted to sleep and shower there and not spend extra time hanging out.
The wet/dirty towels hung in the bathroom for 4 days until we checked out, along with the trash from the previous people.

Friends_and_family Family

4/10

Poor

21 Oct 2020

Mathilda

Bugs!

I’m not a very picky traveler but this motel was gross. It was dirty, there were dead bugs and cigarette burn holes in one of the beds, and a car alarm was going off all night. Would not stay again.

Business

8/10

Excellent

18 Oct 2020

Gloria

Good location and clean.

Great location...Very clean and courteous staff. Beds were comfortable also. Just wish they had some compensation for not having free breakfast, pick up breakfast or coffee in the lobby as stated. I know Covid 19 has put a damper on things, but a coupon or some time of discount should have been applied to advertised amenities. Thanks!

Partner

10/10

Exceptional

05 Oct 2020

Lisa

Wesome

Was perfect.Staff were very friendly and welcomed my dog Tucker!

Partner