Name: Residence Inn Asheville Biltmore
Address: 701 Biltmore Avenue, Asheville, 28803, US

10/10

Exceptional

07 Jul 2026

Marsha

Great breakfast - lots of choices - staff was great

8/10

Excellent

11 Feb 2026

Marion

Staff was very friendly and helpful. Room was clean when we checked, in but the day housekeeping came they did not do a good job in the bathroom.

6/10

Pleasant

03 Jan 2026

Luiz Amaro

We booked the Studio Room. Although it was spacious, the bed was hard, and it seemed quite small for a queen-size. It didn't have a bathtub in the bathroom, as advertised. The pool and hot tub were out of service for repair, which was quite a disappointment for us. Breakfast offered a limited selection of dishes. Some staff were nice, while others were not. Low-budget hotel!

Partner

10/10

Exceptional

02 Jun 2025

Ziad El

It was really quiet, clean, and spacious.
Staff very friendly.

Leisure Partner

10/10

Exceptional

21 May 2025

Bill

Great staff. All were friendly, professional and helpful

10/10

Exceptional

13 May 2025

Ann

Great place to stay.

Leisure Partner

10/10

Exceptional

24 Feb 2025

Christine

Wonderful Experience

Joint birthday celebration with my husband. Breakfast was excellent! Cage free scrambled eggs, sausage links, bacon, potato slices with skins, onions and peppers . Toast, bagels, muffins, bread, DIY waffles, cereal, yogurt, fruit… close to all but far enough for privacy. Informative and friendly staff. Front desk young man gave us the best pizza just three storefronts away! Standard Pizza is so not standard. Clean efficiency rooms. No complaints. Will go again. Only 1/2 mile to entrance of Biltmore.

Partner

10/10

Exceptional

30 Sep 2024

Edward

The Property was very nice and area charming so sad for what happened to the people in Asheville the week after we left

Leisure Family

10/10

Exceptional

25 Sep 2024

liza

Great staff, clean, nice breakfast, quiet, great amenities. I travel a lot and was very impressed with this hotel!

Leisure Partner

10/10

Exceptional

11 Sep 2024

KATHLEEN

Perfect for us

We loved this Inn. Very clean, has excellent staff, blackout drapes. Loaded with refrig, stove, dishwasher and lots of fresh white towels. Breakfast was wonderful. Hot coffee, tea,juice, eggs, toast, oatmeal, yogurt, it was all there. We were also 1 mile from Biltimore gate, and 3 miles from downtown. Highly recommend this place if you come for a night or a week.

Friends_and_family Friends

10/10

Exceptional

04 Aug 2024

Aileen

Room was very large, very clean and all the kitchen items were clean and very useful. Excellent breakfast, 2 great cooks. Counter staff very helpful and pleasant.

Partner

10/10

Exceptional

02 Aug 2024

Karen

We loved the the of the rooms. We like the full kitchen and living area. Very spacious. Very modern bathroom also. Easy entry. We used the large table off the lobby to play family games in the evening.

Leisure Family

10/10

Exceptional

31 Jul 2024

Tonya

Great staff and good breakfast!

Leisure Family

10/10

Exceptional

22 Jul 2024

Linda

Beautifully landscaped, clean interior. Friendly folks at the front desk. The breakfast was excellent.

10/10

Exceptional

19 Jul 2024

Lori

We prefer the Residence Inn hotels by Marriott we feel at home when we stay there, whether it is Tennessee or North Carolina.

10/10

Exceptional

18 Jun 2024

Tracey

Beautiful neighborhood walked down street and had a burger off the food truck and a beer at the local brewery. Saw a black bear in the park close by.

Leisure Partner

10/10

Exceptional

02 Jun 2024

Julie

Comfortable, great breakfast!!

Here just for one night. Very comfortable and relaxing. Wish we had more time to stay longer.

Partner

10/10

Exceptional

28 May 2024

Amy

We have stayed here several times while visiting Asheville for the weekend. We love the location; walk-able to many restaurants and breweries. It's a little quieter and less busy than staying in downtown Asheville, which we appreciate. Love the spacious rooms and the kitchen. The breakfasts are great and there are a lot of options to choose from.

Partner

10/10

Exceptional

27 May 2024

Susan

We liked the spacious room with the full kitchen minus a stove, a king bed, and a couch. The free breakfast was good. The stools at the table in the room were uncomfortable with no back rest. The hotel was in a great location to visit the Biltmore Estate, the Asheville Visitor Center, take the Hop On, Hop Off Trolley with 10 stops and eat at several local restaurants. Our room was quiet except when the ac fan turned on.

Leisure Partner

10/10

Exceptional

16 May 2024

Denise

Would stay again

Upon arriving our reservations were not correct. We had booked two rooms. I had to call to reduce our stay by one day and was assured that it was corrected. Oddly one of the rooms had been cancelled. Farron, the front desk person was amazing as she quickly addressed the issue and gave us a two room suite. I was impressed that we didn't have a negative outcome. I did receive a call the next day from the hotel saying that a room under my friend's name was also going to be charged to my credit card as we had not checked in for that room. I don't know why is was so messy as I booked both rooms in my name and credit card. I refused to pay for the room and she finally accepted the reasoning. Very odd.
Otherwise the hotel was great. Nice room, clean and the staff were great. The breakfast provided was satisfactory. The location of the hotel was great.

Friends_and_family Friends

10/10

Exceptional

04 May 2024

Heather

Had a great stay and they are so accommodating with my 2 doggies. It’s close to everything! Will definitely stay again, we enjoyed our stay.

Leisure Pet

10/10

Exceptional

30 Apr 2024

Eric

This was a very nice property. I would definitely stay there again.

Leisure Family

10/10

Exceptional

28 Apr 2024

Billie

The gentleman thats works 2nd shift at the front desk was extremely helpful and nice. Room was clean and comforrable.

Partner

10/10

Exceptional

14 Apr 2024

Suzanne

Not the least expensive, but excellent

Super well maintained, very comfortable and spacious. Good location.

10/10

Exceptional

05 Apr 2024

Dave

Pepe the kitchen manager is a treasure.

Leisure Family

10/10

Exceptional

04 Apr 2024

Kim

Was warmly greeted upon arrival, room and public spaces were exceptionally clean. Breakfast offered a great assortment of breakfast items. Was very comfortable, wouldn’t hesitate to stay here again. Only negative was room was next to elevator, and the operating of the elevator was somewhat annoying. It wasn’t excessively loud, just produced a humming noise when operating.

Partner

8/10

Excellent

04 Apr 2024

Mandy

Too much pet hair.

The accommodation we stayed in had a tranquil ambiance that was conducive to relaxation. As we did not bring any pets along, we expected the room to be free of any pet-related mess. However, we were disappointed to find that the floors, particularly the carpets, and the bathroom were covered in pet hair, which had accumulated in corners and even in the bathtub.The beds were not that comfortable we left a day early to go back home

Friends_and_family Family

10/10

Exceptional

21 Mar 2024

Cynthia

Respite

Husband at nearby hospital for heart surgery. Staff was so kind and supportive even offering early check in after being in the hospital for 48 hours straight to rest and clean up.

Friends_and_family Family

10/10

Exceptional

17 Mar 2024

Verified traveler

Really Cozy for Family

Everything here was super clean! Breakfast was one of the better hotel breakfasts we have seen. We enjoyed the stay with family.

Friends_and_family Family

10/10

Exceptional

24 Jan 2024

Meredith

Perfect location for the Biltmore Estate and local businesses

Leisure Family_with_children

10/10

Exceptional

14 Jan 2024

Candace

I was able to check in early. Everything was clean-- the room, pool, laundry room, spa, fitness center, the property, the dining area, etc. Breakfast was great. Its free and they have a waffle maker. I went to every one while there. They have a wide variety of food. There are many different tables and seats to accommodate everyone. The hotel is dog friendly, but they weren't running all over the place. The spa was a wonderful temperature and there are towels stocked in the pool area as well as the fitness area. All of the staff is nice and friendly, going the extra. The laundry is not expensive. I washed two loads for less than $10. That includes the detergent that was sold on site. The heat works wonderfully in the room, which was needed during the rainstorm last week. Anything that you need extra, the staff has no problem accommodating you. Receiving packages there is a breeze. There is a room up front. Parking is FREE! The beds are comfortable. The room was clean, and I always carry Lysol spray everywhere. I didn't have to bomb the place. I was able to choose the floor that I wanted to stay on. There are three floors and thankfully, the elevator is not slow. Big bonus: the place was quiet. That's saying a lot, especially since I had my baby with me crying some nights. It was a relief that my family was able to have the kitchen so that we could cook and store our meals. Overall, it was a wonderful stay.

Leisure Family_with_children

10/10

Exceptional

21 Dec 2023

Verified traveler

Not given room we reserved

All was good except upon arrival we were told there were no more rooms available like we had reserved and were told we'd be given a handicapped room. It was ok except the bed seemed basically like a mattress on the floor, but it was comfortable enough so that wasn't a big deal.

Partner

2/10

Poor

17 Dec 2023

Norman R

Worst stay I've had

To begin with, only one elevator was working... it took 5 minutes to get up or down. There was no hot water, they said they didnt know when it would be fixed. The wall thermostat wasnt working, it was freezing in the room... probably wont stay in that Springhill again.

Business

10/10

Exceptional

12 Dec 2023

Eileen

We had a nice visit. Felt very safe and it clean and staff was very helpful.

Leisure

10/10

Exceptional

09 Dec 2023

Crystal

Nice hotel, good location

This hotel looks like someone’s mansion and they’ve invited you to stay. You learn who should and shouldn’t be invited to stay in your home by the way they treat their accommodations and the host. Each room is like a fully functional apartment and I loved it!

My 3 little pups and I stayed here 5-19 November 2023 and had the most wonderful stay. The staff are very friendly and accommodating. Our room was extremely clean, comfortable, and welcoming. We were close enough to the elevator and the stairs to make potty breaks very quick & easy.

The entrances to the hotel can be a bit tricky with bags and pups in tow, but the hotel staff did help when and where they could. Only one elevator and only one level entrance to roll things in, so if you aren’t lucky enough to get parking close to that entrance, you’re likely going to break a sweat, no matter how cool it is outside.

The pet walk/relief areas were VERY dark at sunset. I did suggest to the hotel staff to install at least some ground level lights at the base of the building that aim away from the room windows at that level to provide more light. My little flashlight wasn’t enough to feel comfortable in the darkness, especially knowing there are black bears out there. I must say too, it is absolutely infuriating that some pet owners feel like they don’t need to clean up after their pets. They ruin it for everyone else. I stepped in 💩 twice!! The leaves on ground were fairly thick because of the season, so it was hard to…

Self

10/10

Exceptional

03 Dec 2023

Kevin

Quiet, comfortable, and clean

10/10

Exceptional

03 Dec 2023

Kittie

Great location for walking to restaurants.

Leisure

10/10

Exceptional

02 Dec 2023

Jill

I liked that it was a mini apartment with great amenities. The staff were knowledgeable and friendly.

Leisure

10/10

Exceptional

26 Nov 2023

Maria

Super clean

Leisure Family

10/10

Exceptional

21 Nov 2023

Ruth

The room was very nice and had all the items one would need for a long term stay.

Leisure Partner

10/10

Exceptional

18 Nov 2023

Robert

My place in Asheville

I travel to Asheville on a monthly basis. A few months ago I found this hidden gem. The hotel was renovated and the facility is pleasant clean and clean. The whole staff is amazing; friendly and helpful. My new place away from home.

Business

8/10

Excellent

21 Oct 2023

Harish

Nice hotel..

8/10

Excellent

20 Oct 2023

Jennifer

Breakfast

Leisure Partner

10/10

Exceptional

03 Oct 2023

Robert

Recently Renovated

Recently renovated. This is a nice hotel with spacious rooms. Hotel associates were very friendly and helpful.

Business

8/10

Excellent

15 Sep 2023

Verified traveler

Nice room and clean property. Breakfast was a bit below the level of the Mount Pleasant Residence Inn we stayed in just prior.

Partner

10/10

Exceptional

19 Aug 2023

Carrie

The room (one bedroom suite) was clean, comfortable, and very roomy. We enjoyed having the convenience of a kitchen. The front desk and breakfast staff provided great customer service. We were very pleased with this property and enjoyed our 5-night stay.

Leisure Partner

10/10

Exceptional

06 Aug 2023

Joe

The accommodations were great and the staff were very friendly and helpful. Would definitely recommend.

Leisure Partner

10/10

Exceptional

24 Jul 2023

Melanie

It was a pleasant stay. The staff was polite and helpful!

Leisure Family

10/10

Exceptional

20 Jul 2023

Kevin

Great location. Quiet and clean. 5 minutes to Mission Hospital. 5 minutes to Biltmore estate. Plenty of food, gas etc within walking distance as well. Only issue was parking lot construction. Otherwise great

Leisure Family

8/10

Excellent

31 Oct 2022

DAVID

Good hotel in a great location for accessing the Blue Ridge Parkway as well as routes elsewhere and the city itself. Nice room , quiet, easy parking. Great to have a kitchen when staying for a week. Only things I would change are a bigger tub and a better set of pans in the kitchen.

Leisure Self

10/10

Exceptional

13 Oct 2022

Estelle

I always stay at a residence inn. Best staff. Best breakfast. Clean rooms.

Leisure Partner

10/10

Exceptional

23 Sep 2022

Rhonda

Staff were friendly and efficient, they all welcomed our aged dog.

Leisure Pet

2/10

Poor

14 Jul 2022

Mack

I had to cancel.

10/10

Exceptional

16 Jun 2022

Steven

Property is clean, staff is super nice and engaging. Had accessible luggage carts and the rooms are spacious, clean and really comfortable. We are liking these properties and will continue to book going forward.

Leisure Partner

10/10

Exceptional

16 Apr 2022

Christine

This is a wonderful Marriott. The staff are top notch and friendly. The room was well designed with excellent amenities and even windows that open !! The breakfast was better than usual and the staff there were so helpful. In that space they had games for children and books to share. And , thus property is located near good restaurants and shopping. We would stay again when we return Thanks to everyone there for a job well done

Leisure Partner

10/10

Exceptional

11 Apr 2022

Daniel

Wonderful dog-friendly place to stay

The Residence Inn was a great place to stay with our fur babies. Everyone was very inviting and friendly. The accommodations were very comfortable. We’ll be going back in the future!

Partner

10/10

Exceptional

03 Apr 2022

juliette

Was extremely quiet. Great for families. Lots of space

Friends_and_family Family

10/10

Exceptional

28 Feb 2022

Verified traveler

Kudos to the staff!

The staff was friendly and helpful and went out of their way to make our stay special & enjoyable.

Friends_and_family Family

8/10

Excellent

15 Feb 2022

monty

Nice location

Leisure Family_with_children

8/10

Excellent

07 Feb 2022

LeeAnne

Nice place to stay with reasonable rates.

Leisure Partner

10/10

Exceptional

06 Feb 2022

Todd

The only negative would be the mattress in our room should be replaced soon. Everything was clean. The staff was great. The breakfast was pretty good.

Leisure Partner

10/10

Exceptional

27 Jan 2022

Jonathan L

Everything was great

Everything was great. Friendly staff, good breakfast, clean, quiet, convenient, spacious room, well equipped kitchen.

Partner

8/10

Excellent

23 Jan 2022

Matthew

Nice stay

We were happy with everything!

Partner

10/10

Exceptional

17 Jan 2022

Mark

Good Time

Wonderful accommodations and great breakfast

Friends_and_family Family

10/10

Exceptional

07 Jan 2022

Susan

This was one of the best places I’ve ever stayed. Roomy, clean, secure and close to everything. Really friendly staff, excellent breakfast choices, indoor pool which I did not use but it’s still a nice option along with a workout room. My king suite had a large comfortable bed, nice living area, good TV and full kitchen. They welcome animals with a one time reasonable fee versus $40 per cat per day like one place I stayed. I will be seeking out Residence Inn by Marriott everywhere else I go

Leisure Pet

10/10

Exceptional

31 Oct 2021

Josrphinr

I liked the mask mandate policy for guest. All staff was wearing masks specially around food in the breakfast area. Always cleaning the tables after each guest was finished eating.

Leisure Partner

10/10

Exceptional

26 Oct 2021

Jill

Have stayed there close to a dozen times over the last 10 yrs. Staff was friendly, breakfast excellent, room clean, amenities nice. Felt safe there. Difficult to travel when handicapped so pleased that only had a short distance to get baggage to room. Not great but more manageable than most Residence Inns. We use them all. This was not a handicapped room but we were just staying overnight. Still feel that Residence Inn doesn't get what it's like to be handicapped but it was worse when we got to Chattanooga so....it was better than that!

Leisure Pet

10/10

Exceptional

22 Oct 2021

Sidney

Great!! Close walking distance to Beer shack and less than a mile from entrance to BILTMORE.

Leisure Family

10/10

Exceptional

20 Oct 2021

Janet

We loved the happy hour, the outdoor eating space, breakfast and staff was lovely and accomodating

Leisure Family

6/10

Pleasant

20 Sep 2021

Melissa

Not Enough Value to Justify Rate

The hotel was fine. It was equivalent, in my opinion, to a Red Roof Inn or Comfort Suites. I don't believe the higher price of $278 per night is justified. The breakfast was quite good, though.

Partner

8/10

Excellent

19 Sep 2021

Helen

X

Leisure Family

8/10

Excellent

05 Sep 2021

John

Staff was very friendly but the check in process was more difficult and confusing than necessary.

10/10

Exceptional

16 Jul 2021

Verified traveler

Great food

6/10

Pleasant

05 Jun 2021

Michael

Good location, nice hotel

It was a nice location, nice staff.

Friends_and_family Family

10/10

Exceptional

16 May 2021

Verified traveler

The rooms were very clean and comfortable and the check-in staff were cheerful and pleasant.

Leisure Family

8/10

Excellent

08 May 2021

Verified traveler

Nice, quiet hotel with very friendly staff. Free Tuesday and Wednesday evening food and wine reception was pleasant surprise.

Leisure Partner

6/10

Pleasant

12 Apr 2021

Rhonda

Overall good experience

The staff was great, right down to the cleaning lady.
The people who worked the breakfast area were very nice and helpful.
The hotel itself definitely needs to be updated, carpet was worn bathtub a little iffy.
We booked and paid for a room with a fireplace, when we brought this up with front desk we were to
D Hotels.com did not notify them we wanted this type room -huge disappointment.
Not sure who was actually at fault on this issue.

Partner

8/10

Excellent

10 Apr 2021

Verified traveler

Family friendly hotel!

Leisure Family

8/10

Excellent

08 Apr 2021

Verified traveler

We had a very good stay with our puppy.

Leisure Pet

8/10

Excellent

08 Feb 2021

Verified traveler

Close to several places to eat. Bathroom was dirty

Leisure Partner

6/10

Pleasant

24 Oct 2020

Marcia

Great location and great breakfast BUT we have two dogs and the outside lighting was not conducive to taking them out for their early morning and late evening potty. Our room furniture was dated but it was very clean.

Leisure Pet

10/10

Exceptional

02 Sep 2020

Thomas

Very Good. Close to everything worth going to.

Very nice.

Partner

10/10

Exceptional

30 Aug 2020

Verified traveler

Check-in and check-out was a breeze. Room was clean.

Leisure Family

10/10

Exceptional

18 Aug 2020

Robert

Very good area and good eats.

Friends_and_family Family

8/10

Excellent

27 Jul 2020

Kevin

Pretty good stay.

The employees were very nice for the most part. The bed was comfortable. unfortunately bug(s) were found in the room and seen in the hotel. It was nice that the hotel was not SUPER busy like some are and it was in a good area. I would recommend staying here. It is close to a lot of places to shop and lots of places to eat. We would stay here again.

Friends_and_family Family

10/10

Exceptional

30 Sep 2019

Verified traveler

The staff really seems to care about its operation and we liked the evening happy hour and breakfast.

Friends_and_family Family

10/10

Exceptional

18 Aug 2019

Heather

Good stay

Everything was great except our room wasn’t ready at the 3 pm check in time and very uncomfortable fold out bed (aren't they all?) Not the hotels fault, but room smelled like take it food.

Family

8/10

Excellent

29 Jul 2019

Nancy

Thank you

We decided to extend our two day visit to Asheville and are grateful you were able to accommodate us. We love the area.

Partner

10/10

Exceptional

12 Jul 2019

Alberta

Amazed & wonderful.

Our stay at Residence Inn was great. The front desk and all other staff were remarkable , professional and provided great customer services.
Each morning i could always find a good breakfast to satify my hunger.The 3 day evening appetizers were awesome.

Friends

10/10

Exceptional

05 Jul 2019

Verified traveler

Great Stay

Wonderful facility. I wish I had brought my family.

8/10

Excellent

24 Jun 2019

Joe

It is convenient to what we like to see in Asheville.

Leisure Family

10/10

Exceptional

04 May 2019

Verified traveler

Business trip great location

4/10

Poor

07 Apr 2019

Verified traveler

Not clean. Noisy air conditioner/fan; lights blinking in bedroom; saggy mattress; fire alarm went off twice in the night and they were false alarms due to low pressure in system; no safe in room

Leisure Partner

10/10

Exceptional

25 Feb 2019

ALAN

Really Good

The bed, the room layout, the breakfast, the staff friendliness were all well above average. We liked it enough to change our travel plans so that we stayed there a 2nd night rather than at another hotel. There were a few signs of wear but not enough to change our experience.

Partner

10/10

Exceptional

21 Feb 2019

Stephanie

Stay here!

I would recommend this hotel to anybody! Quiet, clean & comfortable.

8/10

Excellent

29 Jan 2019

Verified traveler

The placement of the hotel is near many places to eat.

Friends_and_family Partner

8/10

Excellent

09 Jan 2019

Kelly

Enjoyable Stay

The good: This hotel is in a great location. Its an easy walk to Biltmore Village and a couple of breweries. We didn't go downtown but its very close as well. The cleaning and breakfast staff were exceptionally nice. We stayed in a one bedroom suite which was spacious and quite comfortable for two adults and a toddler in a pack n play. Breakfast was good.
The Bad: We were put in a room that allows pets and there was white animal hair EVERYWHERE. It was in all the corners, on the back of the couch pillows, stuck to the tables, etc. I think the maids tried to clean it up (the couch smelled like it had recently been shampooed) but it had to have been under all the furniture as it just kept appearing. I had to vacuum out my car when i got home due to all the hair we brought back with us. The pool area was pretty nice but the hot tub was green. The front desk didn't seem to know what to do about it so they put an out of order sign on it for a while until it was lighter green, then reopened it.

Overall, I would definitely stay here again and recommend it to others with the caveat that a non-pet room is a must.

Family

10/10

Exceptional

09 Dec 2018

Verified traveler

The room was awesome. Very spacious. Big bed. Couch fridge stove micriwave. Very nice

Leisure Family

10/10

Exceptional

14 Nov 2018

Chris

Solid hotel for comfort and location

Residence Inn is a solid hotel. The staff is knowledgeable and helpful when needed. The breakfast is very good, including the regular items and cheese and fresh fruit. The bed is comfortable. The hotel overall is quiet. I have stayed several times and have never been disappointed.

Friends

2/10

Poor

12 Nov 2018

Nathan

Horrible experience.

By far the worst experience I've had traveling. Unloaded the car and went to check in. At this time, I'm informed that the hotel overbooked and they made reservations at a Holiday Inn about 10 minutes away, this despite the fact that I prepaid for my room over a week in advance. On top of this, when I originally booked, the Residence Inn was more expensive than the Holiday Inn but no reimbursement was offered. I was assured that we would have the same room type.(I had booked a suite with a separate bedroom so a couple could have some privacy). We reload the car and head to the Holiday Inn. We get there and of course we don't have a suite reserved for us. We have 2 beds in 1 room, no chance for privacy. It was inconsideration followed by incompetence.

Family