Name: Clarion Inn Biltmore Village
Address: 234 Hendersonville Road, Asheville, 28803, US

2/10

Poor

29 Jul 2026

Edward

DO NOT STAY HERE!

Dangerous place to stay in a city that has turned into some dystopian nightmare.

4/10

Poor

28 Jul 2026

Albert

The beds are horrible hard and bad

10/10

Exceptional

27 Jul 2026

Claudia

Perfec

6/10

Pleasant

25 Jul 2026

TAMMY

I have stayed here three times, although last time was a few years ago. Staff was extremely helpful and room appeared nice and clean. I learned to always request a room on the back side of the property. I was on the front facing the road and the road noise was very loud. Also, pillows smelled musty/sweaty. The pillowcases were clean but the pillows had aged.

10/10

Exceptional

24 Jul 2026

Alain

Everything was great. Only thing we booked based on them having a pool which was closed during our stay.

8/10

Excellent

21 Jul 2026

Joseph

Staff members were as pleasant as could be. Rooms were cleaned DAILY! A little challenging entering and leaving their parking area as you have to drive through Texas Roadhouse Restaurant's parking lot first.

Partner

2/10

Poor

19 Jul 2026

Wenda

I have nothing good to say about my stay here and as a traveling nurse I have frequented many hotels and lodging in the Asheville area. The employee who signed us in got the reservation wrong and deactivated the key to our room a day early and because my family member was not listed on the reservation, they would not give her a key to get access to our room and she was without a place to stay for 7 hours as I was working. I called the desk and spoke with the manager who informed me that it is the policy of the Clarion pointe not to allow access unless I called Expedia since I booked with them. There was no number to call Expedia or to add her name to the reservation and she hung up on me twice when I asked to speak with her manager. Also, they advertise a pool which has been out of service for a month waiting for the state to come and inspect it. The room access was their mistake and would not take responsibility for it and was extremely unfriendly, not helpful and argumentative. Before I booked I read the reviews and they tout a good breakfast which was mediocre at best- no bread products and very limited seating and menu. The tenants and surrounding area was sketchy and quite scary to say the least. There are hundreds of places to stay and I would never recommend the clarion pointe and I am not one to complain.

Family

10/10

Exceptional

18 Jul 2026

Daniel

Clean room with prompt desk service

8/10

Excellent

18 Jul 2026

Jason

Pool wasnt open in July, Otherwise was a great 2 night stay.

6/10

Pleasant

18 Jul 2026

Amy

The room was tired. Holes where the to was and dirty around the edges of the room.

Partner

10/10

Exceptional

16 Jul 2026

Jessica

Clean and friendly. Ice machines easy to find. Conveniently right off interstate and easy parking. At one point we accidently locked our keys in our room and they were friendly enough to get us new keys by us giving a home address connected to the card payment. Understanding and easy to work with on getting a replacement key with no hard times or worries which is greatly appreciated. Housekeeping kept up to date with fresh towels and made beds. Strongly recommend.

Friends

10/10

Exceptional

13 Jul 2026

Starley

This was an overnight stay and it was as expected clean room plenty of space and service was excellent. I appreciate everything as a breakfast was good.

Family

6/10

Pleasant

12 Jul 2026

Brooke

Things to like: convenient location, safe parking (not enclosed but with permit and away from the street), clean room. Areas for improvement: housekeepers dragging insanely loud carts back and forth on the second floor, second floor had cigarette butts and trash on at least one occasion.

Self

10/10

Exceptional

10 Jul 2026

Christina

Clean, comfortable room. Helpful staff.

Self

10/10

Exceptional

08 Jul 2026

Jeremiah

I got there a day earlier and had to add a night to my 4 night stay. They made sure I didn't have to change rooms. The room was clean, and the staff was fantastic.

Self

8/10

Excellent

07 Jul 2026

Rosa

Just sad that the pool was not open, when it’s a hot day in July and you book a hotel with a pool expecting a nice relaxing cool down it’s disappointing to find out that the pool is closed.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Stefani

Only used breakfast option 1x during my 4 night stay. Should have made a waffle - they looked amazing. Opted for some eggs and sausage patty. Not bad! Room was clean, and comfortable. Fridge was great for the occasional leftover and cold bubbly waters.

Self

6/10

Pleasant

06 Jul 2026

Niki

The location is very convenient. However the traffic noise is loud.
Breakfast was nice and always plenty for everyone.
The reason for the 4 stars is because the water for the shower would not turn off. It would be fixed one day and then continue to run (continuous drip) after the next shower.

Self

6/10

Pleasant

06 Jul 2026

Joanne

It was 102 degrees and there was no access to the pool because it needed to be inspected. Perhaps that's a city issue, or perhaps something overlooked to be scheduled by the hotel but it was really inconvenient. The breakfast is very meh. Overly salted reconstituted scrambled eggs, greasy sausage patties, and waffles. Most days the only fruit was \"delicious\" apples. If you get a street side room it's super noisy with traffic and many sirens until 1 or 2 am. The location was super convenient to the Builtmore for a reasonable price, so I recommend it for that. We were able to walk .5 miles to a great restaurant for dinner.
The staff at the desk were nice, but no one had the password for the computer provided for guest use, and when we were eventually given it, it didn't work.

Friends_and_family Family

8/10

Excellent

06 Jul 2026

Rita

Awkward location, but a very comfortable stay

Self

10/10

Exceptional

06 Jul 2026

Steve

Right next to the Texas Roadhouse to get a meal easily half a mile walking to the Biltmore village

Family

4/10

Poor

05 Jul 2026

Mark

If you use this property you need to request a room on the back side or you will not get any sleep! Fire truck and police and ambulances all night long !
Everything else was excellent.

4/10

Poor

03 Jul 2026

Anthony

To start off with I booked this hotel weeks ago for my daughter and husband who were traveling for a softball tournament. We have stayed here before with no issues. Well when the trip got closer I realized the room was in my name and not my husbands name and I wasn’t attending the trip. I went online and tried to change it to my husbands name and it cancelled my reservation. I get an email that I’m being charged full price for the room. (A week before the trip) I immediately called and was told there was nothing they were willing to do. I called the next day and the lady was willing to reinstate my reservation. Great. Then she tells me I can’t use my Mastercard to reserve the room. I then have to borrow money from a friend to reserve the room with a different card. Then I’m told that only a bank card would be accepted for the security deposit. That wasn’t the card I needed to pay with. It was just one inconvenience on top of another. We were forced to stay there or either pay full price anyway when we found much cheaper rooms online. We will not be staying here again.

4/10

Poor

03 Jul 2026

maarten

expensive for a very noisy night.

i was charged a walk-up rate because i needed to make an adjustment to my nightly stay. okay, i get it.... if i adjust my booking, the rates go up.
But $94 for a midweek rate is NOT worth this property.

Also, Very noisy front street will keep you up. Rooms are not sound proofed.

Finally, a Very wierd parking lot entry/exit through the restaurant next door ( i guess they don't have their own driveway)Friday nights makes for a congested and unsafe driveway experience.

10/10

Exceptional

02 Jul 2026

Jennifer

Clean rooms, friendly staff, quiet stay.

10/10

Exceptional

01 Jul 2026

Christiaan

First of all the receptionists were very welcoming and helpful. The rooms were clean and smelled good including the linens and the bathroom. Breakfast was the usual but they were prepared well. The AC was functioning normally, no issues whatsoever overnight.

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

tanisha

Clean, comfortable stay will
Book again.

Self

10/10

Exceptional

28 Jun 2026

Charley

Excellent staff made us feel very comfortable and taken care of...very convenient to Biltmore village and downtown.

Partner

10/10

Exceptional

28 Jun 2026

Verna

Great location, free breakfast, staff was very helpful

Friends_and_family Family

8/10

Excellent

28 Jun 2026

Jennifer

Good place to stay. Not in a busy part of Asheville which was what we were hoping for.

Partner

10/10

Exceptional

27 Jun 2026

Diane

Breakfast wasn't anything fancy. No bread or toaster. Air conditioning was great.

Friends_and_family Friends

10/10

Exceptional

25 Jun 2026

vijaya

The rooms were clean with daily maid service. They had a decent breakfast with fresh scrambled eggs and very good waffles. They also had tazo organic tea bags!
The front desk folks were really friendly.
We got a room in the back and there was no road noise.

Family

6/10

Pleasant

24 Jun 2026

Dana Drum Kepple

The staff were very friendly. The free full breakfast was quite popular and the coffee had to be refilled frequently - but it's gone when breakfast is over! Good sized rooms with very thin walls and a good bit of outside noise at night (leave your fan on to cover it up). Clean and secure room would be good for families with bathtub and sink outside the bathroom. At the time, the pool area was too filthy to use because they were doing repairs with work products scattered around it and in the halls.

Note that there is no streaming TV available, nor the ability to change inputs for a streaming stick. You are stuck watching their selection. Their workspace is a computer without a chair in the lobby. The location is very convenient to Biltmore and downtown and is set up more for tourists than business travel. There are a few restaurants within walking distance plus a fridge with microwave in the room (and snacks plus wine available to purchase in the lobby). The parking lot pull around from the back can not accommodate any trailers, u-hauls, etc due to a very tight turn radius in two places. Felt comfortable leaving the car in the parking lot and walking around the very well-lit immediate area.

4/10

Poor

24 Jun 2026

Richard

One of the most awkward and poorly designed parking situations for a hotel I have stayed at. You go up an inclined driveway into Texas Longhorn Steak House before you can enter the hotel property. You have to watch out for restaurant customers and traffic immediately coming up the driveway. The front desk woman that confirmed my reservation was polite but not friendly or welcoming never smiled or seemed to enjoy her job. It was the same woman that checked me out same attitude didn't ask how my stay was and did not seem to care, just did they bare minimum, not friendly customer service overall. Their was a man on the weekend that was more professional and helpful. They give you a parking pass but does NOT guaranty a parking space. I literally had a car cut me off to take spot while waiting for another vehicle to leave.
The room itself was fine and clean. It has a continental breakfast included which was decent but is only open to 9:30am. But I would not recommend this hotel unless you have no other choice based on the parking situation and overall unfriendly customer service.

8/10

Excellent

24 Jun 2026

Violet

Unfortunately, the pool was being serviced, so we were not able to use it. That was one of the things that was upsetting, because the whole reason we picked this place was for the pool. The only other suggestion I have is that you not spray all that fragrant air freshener, because a lot of people have allergies, including myself, and it took an hour in the door open to hear it out. However everything else was excellent. The front desk staff were very nice and accommodating. The breakfast was good. It was very close to the biltmore.

10/10

Exceptional

22 Jun 2026

Christina

It is quite difficult to get the soap, shampoo and conditioner out of the plastic bottles on the walls. Take shampoo. Use the bar soap provided.

Partner

10/10

Exceptional

21 Jun 2026

John

Clean room and friendly staff

Pet

10/10

Exceptional

21 Jun 2026

Mary

Rooms were cleaned daily!

Friends

6/10

Pleasant

20 Jun 2026

Deniece

Little too pricey for this weekend trip
Location was convenient but it’s in the middle of Hwy

Partner

6/10

Pleasant

19 Jun 2026

Jaime

The room was clean. The a/c worked. Getting to this hotel is a little difficult. You have to go through the Texas Roadhouse parking lot which is hard during busy times. I booked my room for two nights and on day two before my last night there, they cut off my card keys for no reason. I went to the front desk and they reactivated them with no apologies or explanation. Weird. Otherwise it’s a budget friendly stay. Older for sure. But okay.

Friends_and_family Family

8/10

Excellent

19 Jun 2026

Kevin

Staff was great. Hotel lived up to expectations.

Partner

10/10

Exceptional

18 Jun 2026

Beth

Very noisy in rooms on front

Family

6/10

Pleasant

17 Jun 2026

Brian

Room was very clean, we did not go to the breakfast, a/c was fine. It was difficult to get to, you have to go through a Texas Roadhouse parking lot which is a bit scary and small. It is noisy especially if you have a room on the front and is set up motel style with doors outside. Parking is tight. Very close to many activities we were going to and no hair dryer.

Partner

2/10

Poor

17 Jun 2026

Luis

The staff was disrespectful, the night front desk guy yelled at me. Not recommend coming to this hotel.

Self

10/10

Exceptional

16 Jun 2026

DANIEL

Pool was being worked on at the time. Was not able to use it. Kids were bummed they couldn't use it.

Everything else about the stay was amazing

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Efren

Muy bien

Self

8/10

Excellent

08 Jun 2026

Staci

We stayed for one night. It was an older but remodeled property. Rooms and bathroom were small but for just two people it was fine. Great location and the breakfast was yummy. The pool was not in use when we went at the end of May. I would definitely stay there again

2/10

Poor

08 Jun 2026

Monica

After booking and traveling with my handicapped 75 year old mom for her b day trip we found out we were on the third floor, three flights of stairs up, walk up a steep hill. The shower had a deep edge which she couldn’t get into and the pool was closed in June. Front desk said they could move us to first floor if we stayed the first night on the third floor. We checked out after an hour, no receipt, NO REFUND FOR ANY OF THE NIGHTS! We went to another nearby accommodating hotel. The manager did not help, or refund any of our stay. We could not have my mom physically stay there, I was very disappointed and we spent our first night in Asheville trying to find a new location. Not a great start to our celebration.

Family

6/10

Pleasant

07 Jun 2026

Dennis

Pool is in repair, front desk person wasn't real helpful or friendly ; room was good. Bed comfortable; breakfast was good but no breads or sweets.

Partner

6/10

Pleasant

07 Jun 2026

SANDRA

If you get put in the front rooms you better not be a light sleeper !! All you hear is traffic going by from road and near by highway !!

Partner

8/10

Excellent

07 Jun 2026

Joseph

It’s not clear from the description that it’s motel. It’s nice but it’s a motel. Also no elevator so if you are on the third floor there are steps.

Family_with_children

10/10

Exceptional

04 Jun 2026

James

All ok

Friends

10/10

Exceptional

03 Jun 2026

Tammy

Perfect for overnight stay and close to Biltmore.

Partner

8/10

Excellent

03 Jun 2026

LINDY

Stayed 1 night went to the Biltmore estate beautiful place, I was thankful that there was a test available and still opened, I was traveling with 3 other adults and an infant. The only down side to this property was that they don't have an elevator stairs only.

Friends_and_family Family

4/10

Poor

03 Jun 2026

Katherine

Sketchy as hell!!! I thought being near the Biltmore would be nice.

Self

8/10

Excellent

02 Jun 2026

Ashley

Everything was good. My only complaint was the exta 50 dollar deposit they charge. I was not prepared for that but it is refundable

8/10

Excellent

31 May 2026

Charlene

Reception staff very cordial and helpful. Room was pretty clean; though, carpet could use cleaning. Breakfast was pretty good. Outdoor pool in horrible state of disrepair. It was an eyesore. Gave complimentary discount ticket for restaurant next door.

Family_with_children

10/10

Exceptional

31 May 2026

Susan

The pool was closed but that was ok with us. Room was clean and staff was very friendly and helpful. Breakfast was good.

Friends_and_family Family

10/10

Exceptional

30 May 2026

Susan

Room conveniently located, clean and comfortable. Breakfast was good. Bring your own toilet paper😂

10/10

Exceptional

30 May 2026

Tim

Yes

Self

10/10

Exceptional

29 May 2026

Harry

The breakfast here is quite good. The staff is friendly. I stayed for three days and received maid service each day, which seems like a disappearing commodity. The hotel is very close to the Biltmore.

Self

6/10

Pleasant

29 May 2026

Corinne

Pool out of service

Family

10/10

Exceptional

26 May 2026

Tim

It's a hotel room, what else is there to say?

10/10

Exceptional

25 May 2026

Terry

Great location.

Partner

8/10

Excellent

20 May 2026

Cody

Not a bad place, breakfast area is very, VERY small and cramped, having to go through a restaurant parking lot to get into the hotel is not ideal either, as well no elevator (3rd floor room kinda sucked lol) but overall not a bad place, location nor price

Friends_and_family Family

8/10

Excellent

19 May 2026

Hayley

Place was so clean and the guy at the front desk was so friendly!!! Didnt like that the cleaning staff was banging on the door an hour before checkout to clean though lol But overall i def would stay again!

8/10

Excellent

19 May 2026

Casey

Room was clean and nice, the bed was comfy. Road noise was a little load being on the front of the building. Staff is extremely friendly and welcoming. Breakfast was typical but presented very well. The chives in the eggs where a little much but was still plenty to eat. Would stay again maybe on the back side. Came for a show in the area. Was extremely convenient, was able to walk to and from the show.

Friends

4/10

Poor

19 May 2026

Laura

The sheets were sl

8/10

Excellent

18 May 2026

Kathryn

The property is nice but the pool was closed due to renovation. The fitness area is well equipped. Probably the biggest draw back for was location. While walkable to Biltmore Village driving in and out is a nightmare. The hotel is located uphill (same/only entry point) from the Texas Roadhouse restaurant. Navigating the parking lot on Friday and Saturday nights was actually scary.

Self

10/10

Exceptional

16 May 2026

John

Everything was great except the pool was not open

Self

10/10

Exceptional

13 May 2026

Cassandra Obrien

Everything went really well. The staff are very nice. The pool is no longer there so that was a bummer. Having Texas Steak House next door was fabulous. EXCELLENT FOOD!

Family

10/10

Exceptional

12 May 2026

David

Front desk was very helpful

Partner

10/10

Exceptional

12 May 2026

Roark

Went OK

10/10

Exceptional

12 May 2026

Edward

Yes

Partner

10/10

Exceptional

11 May 2026

Laura

The staff was wonderful. She was very friendly and helpful. The check-in process was quick and easy. The room was clean, the water pressure was good, and the bed was comfortable. The location was good, right next to a Texas Roadhouse. I would stay here again.

Self

10/10

Exceptional

09 May 2026

Victoria and Charles

Love staying there will be back

10/10

Exceptional

08 May 2026

Sarah

The driveway is steep and awkward, but everything else was terrific.

Partner

10/10

Exceptional

04 May 2026

Jing

Breakfast is fresh

8/10

Excellent

04 May 2026

Megan

The hotel was clean and the staff were good. Breakfast was okay, I would have preferred toast to a waffle, the room faced the road so it was a little noisy. The door between rooms could be insulated ... we were kept awake by our talkative neighbors and awaked at 3 am by their TV. Other than that, a good hotel.

Friends_and_family Friends

6/10

Pleasant

03 May 2026

Lillian

The property was just ok.

Family

10/10

Exceptional

29 Apr 2026

Natalie

Clean room. Comfortable beds.

6/10

Pleasant

27 Apr 2026

Kallista

Clean room

10/10

Exceptional

27 Apr 2026

Malika

The breakfast was below basic in my opinion. No choice of meat Only Pork Sausage. Please update menu to 2026 diet options. No biscuits & gravy. , unacceptable . My room , breakfast areas and property parking lot were clean. This location is near everything. Restaurants, Biltmore Village, Shops, etc.

Self

6/10

Pleasant

26 Apr 2026

kimberly

Our final room was clean. But we had to move rooms because the first room smelled badly of cigarettes. Overall, the room was good. Comfy beds. Bright bathroom.

Since this hotel had exterior doors, we could see into many rooms on the way to ours. There were a surprising number of rooms overfull with a number of men who were openly doing cooking of ethnic foods in the rooms. Highly questionable! There was also the smell of pot outside.

Another factor that was a surprise to me was that there were no elevators for a three story hotel. It made getting around awkward, and driving around the building was one-way traffic only down narrow alleys in the side of a hill. Our key only worked for one night instead of two, so we had to make numerous trips down to fix that. There was A LOT of road noise heard in the room since we were so close to the street. Getting ice required a long walk and multiple stairs. Breakfast was adequate. Coffee was good.

Not a bad stay. But not my favorite either. At least the staff was nice, and as helpful as they could be. Very close to Biltmore House.

Friends_and_family Friends

8/10

Excellent

26 Apr 2026

Meredith

It was a good value , but the traffic noise was loud at night .

Family

8/10

Excellent

25 Apr 2026

Robin

Street traffic was loud, beds comfortable, very clean room.

2/10

Poor

25 Apr 2026

Sean

Very rude lady at the desk check in time is at 3 I got there at 230 I said I’m here to check in and with an attitude and never looked up at me from the phone we don’t check in until 3 so I left still paid for room because it was to late to cancel but I wasn’t staying there never again

Partner

10/10

Exceptional

25 Apr 2026

Karen

Very nice clean room. Was a bit noisy from traffic (I was on street side of hotel—request a room on the back side). Took a couple of attempts to find the parking lot entrance—just look for the Texas Roadhouse and enter their parking lot.

Self

10/10

Exceptional

25 Apr 2026

Keith

Great location and great price. I would stay again!

Partner

10/10

Exceptional

25 Apr 2026

Helen

We did not eat the breakfast bu the room was cool and very comfortable.

Friends

10/10

Exceptional

22 Apr 2026

Zach

Very clean. Great location. Would definitely stay here again!

Self

10/10

Exceptional

22 Apr 2026

Teresa

The room was very clean and the staff at the desk and maid service was excellent. We enjoyed the breakfast and there was a good choice of foods available. The site was conveniently located near the biltmore and the downtown Asheville area. The in and out of the place was a little tricky. Just a heads up use the gas station to come in and out o the hotel. There is a Texas Road House right next door to the hotel and easily walkable from your room. The only issue that was a little problematic was there was a large pile of dirt or mulch in parking area out back and made it a little difficult to come in and out. Other than that for a moderately priced hotel we were pleased. there is coffee pot, microwave and refridgerator in room which was very useful and beds were very comfortable.

Partner

10/10

Exceptional

21 Apr 2026

Geri

The facility was above average in cleanliness. The staff was helpful and our room was updated. Breakfast included eggs, sausage, fruit, yogurt, and the usual cereals.
On the down side, the hotel is on a busy road. Rooms on the back side were somewhat protected from the traffic noise

Friends

10/10

Exceptional

20 Apr 2026

Elieth Soany

Nice and convenient

Family_with_children

10/10

Exceptional

19 Apr 2026

Carolyn

Entrance is one way due to location and side is steep for walking but stairs are in middle .Breakfast from 6:30

Friends

8/10

Excellent

18 Apr 2026

Len

Staff very helpful

Friends

8/10

Excellent

17 Apr 2026

Thomas

Just a nice place to sleep. Was in and out as we passed through the area

Partner

10/10

Exceptional

16 Apr 2026

Stephanie

The rooms were clean, bed was comfortable, but the air did not work well. It was loud & the room was still stuffy after it came on. Front desk staff were very friendly.
There really wasn’t variety for the free breakfast. It was in a very small space. This hotel really needs a larger breakfast area where the food is served. We were unlucky & got stuck with a large family that came in after us. They were rude, pushing their was in front of us while we were in the middle of serving ourselves. One adult from that large family took half the pan of eggs for himself & the children were allowed to put their hands into everything. The children also cleaned the place out of Nutella. Overall, it was good for a one night stay.

Partner

10/10

Exceptional

16 Apr 2026

David

The breakfast was typical for a continental buffet.

8/10

Excellent

15 Apr 2026

Lianna

Love the helpful staff. 😁

Partner