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Haywood Park Hotel, Ascend Hotel Collection
Great Smokies - NC · United States
Battery Park Ave, S/NView location
9.2/10Excellent1,000 Reviews
Cleanliness9.4/10 9.4
Service9.4/10 9.4
Comfort9.4/10 9.4
Condition9.0/10 9.0
Amenities8.6/10 8.6
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Haywood Park Hotel, Ascend Hotel Collection
The total number of units is 33. Haywood Park Hotel, Ascend Hotel Collection offers Wi-Fi internet connection on-site. Haywood Park Hotel, Ascend Hotel Collection provides 24-hour reception. This hotel has a minimum impact on the environment, thanks to its sustainable practices.
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With a stay at Haywood Park Hotel, an Ascend Collection Hotel, you'll be centrally located in Asheville, steps from Grove Arcade and within a 5-minute walk of Harrah's Cherokee Center - Asheville.
This spa hotel is 0.2 mi (0.4 km) from Basilica of Saint Lawrence and 4.5 mi (7.2 km) from Western North Carolina Nature Center. Make yourself at home in one of the 48 individually decorated guestrooms, featuring refrigerators and plasma televisions.
Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 4 meeting rooms available for events.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
11:00 AM
Minimum check-in age
21
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Professional property host/manager
Pets allowed
Only dogs are allowed
Maximum number of pets per room 3
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
- Contactless check-in and contactless check-out are available.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a carbon monoxide detector and a smoke detector
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
-
Minimal age
21
-
Optional fees
- Covered valet parking fee: USD 22 per day (in/out privileges)
- Pet fee: USD 75 per pet (varies based on length of stay)
- Service animals are exempt from fees
- Rollaway bed fee: USD 10.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Nearby attractions
Woolworth Walk
0.1 km / 0.1 mi
Fired Up Creative Lounge Ashville
0.1 km / 0.1 mi
North Carolina Stage Company
0.2 km / 0.1 mi
Grove Arcade
0.2 km / 0.1 mi
Altamont Theater
0.2 km / 0.1 mi
Bender Gallery
0.3 km / 0.2 mi
Basilica of Saint Lawrence
0.3 km / 0.2 mi
Vance Monument
0.3 km / 0.2 mi
Asheville Pinball Museum
0.3 km / 0.2 mi
Colburn Earth Science Museum
0.3 km / 0.2 mi
Black Mountain College Museum
0.4 km / 0.2 mi
Pack Place Education Arts and Science Center
0.4 km / 0.2 mi
Asheville Art Museum
0.4 km / 0.2 mi
Diana Wortham Theatre
0.4 km / 0.2 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- hotel
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Laundry service
- Bellboy service
- Fireplace
- Hotel safe
- Lift access
- Shop
- Concierge
Show 12 more facilities & services
- Newspapers
- Luggage room
- Clothes dryer
- Café
- Bar
- Restaurant
- Meeting room
- Hairdressing salon
- Breakfast
- Non-smoking establishment
- Minimum check-in age: 21
- Fitness
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
RO
Room Only
Accommodation only. Meals are usually not included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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SUITE SUPERIOR KING BEDSUITE • SUPERIOR KING BEDSUI.KG-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- SUPERIOR KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHaywood Park Hotel, Ascend Hotel Collection
SUITE SUPERIOR KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- SUPERIOR KING BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE AccessibleSUITE • AccessibleSUI.H6-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHaywood Park Hotel, Ascend Hotel Collection
SUITE Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: SUI.H6-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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JUNIOR SUITE Accessible KING SIZE BEDJUNIOR SUITE • Accessible KING SIZE BEDJSU.H6-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHaywood Park Hotel, Ascend Hotel Collection
JUNIOR SUITE Accessible KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: JSU.H6-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE WITH JACUZZI WITH VIEWSSUITE • WITH JACUZZI WITH VIEWSSUI.JA-WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- WITH JACUZZI WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHaywood Park Hotel, Ascend Hotel Collection
SUITE WITH JACUZZI WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- WITH JACUZZI WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.JA-WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE EXECUTIVE CITY VIEWSUITE • EXECUTIVE CITY VIEWSUI.CV-EJ
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- EXECUTIVE CITY VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHaywood Park Hotel, Ascend Hotel Collection
SUITE EXECUTIVE CITY VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- EXECUTIVE CITY VIEW
Adult and child limits apply within the room's total guest limit.
Room code: SUI.CV-EJ
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE KING BED NON SMOKINGSUITE • KING BED NON SMOKINGSUI.KG-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHaywood Park Hotel, Ascend Hotel Collection
SUITE KING BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE GRAND WITH VIEWSSUITE • GRAND WITH VIEWSSUI.GD-WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- GRAND WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHaywood Park Hotel, Ascend Hotel Collection
SUITE GRAND WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- GRAND WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.GD-WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-5
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHaywood Park Hotel, Ascend Hotel Collection
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG-5
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHaywood Park Hotel, Ascend Hotel Collection
DOUBLE TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE EXECUTIVE KING BEDSUITE • EXECUTIVE KING BEDSUI.EJ-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- EXECUTIVE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHaywood Park Hotel, Ascend Hotel Collection
SUITE EXECUTIVE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- EXECUTIVE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.EJ-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE Accessible KING SIZE BEDSUITE • Accessible KING SIZE BED • 28 m²SUI.H6-KG
Room overview
Non-smoking room- Room size
- 28 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Room type
- SUITE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHaywood Park Hotel, Ascend Hotel Collection
SUITE Accessible KING SIZE BED
Room photos
7 photosSelect a photo to open the full-screen viewer.
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Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 28 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Room type
- SUITE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.H6-KG
Room amenities
- Wheelchair-accessible
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHaywood Park Hotel, Ascend Hotel Collection
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHaywood Park Hotel, Ascend Hotel Collection
QUADRUPLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: QUA.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE TWO QUEEN BEDS SUPERIORSUITE • TWO QUEEN BEDS SUPERIORSUI.2Q-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO QUEEN BEDS SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHaywood Park Hotel, Ascend Hotel Collection
SUITE TWO QUEEN BEDS SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO QUEEN BEDS SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2Q-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO QUEEN BEDS NON SMOKINGDOUBLE • TWO QUEEN BEDS NON SMOKINGDBL.2Q-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHaywood Park Hotel, Ascend Hotel Collection
DOUBLE TWO QUEEN BEDS NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE Accessible Executive roomSUITE • Accessible Executive roomSUI.H6-EJ
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible Executive room
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHaywood Park Hotel, Ascend Hotel Collection
SUITE Accessible Executive room
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible Executive room
Adult and child limits apply within the room's total guest limit.
Room code: SUI.H6-EJ
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHaywood Park Hotel, Ascend Hotel Collection
JUNIOR SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: JSU.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE DELUXE CITY VIEWSUITE • DELUXE CITY VIEWSUI.CV-DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- DELUXE CITY VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHaywood Park Hotel, Ascend Hotel Collection
SUITE DELUXE CITY VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- DELUXE CITY VIEW
Adult and child limits apply within the room's total guest limit.
Room code: SUI.CV-DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Haywood Park Hotel, Ascend Hotel Collection
100
reviews shown
John
The property is a bit older, but the room was very large and the staff was friendly and helpful. Of course the location was perfect.
Geniffer
Beautiful hotel in a great location!
Vicky
We love this hotel, previously stayed there. Like the history of being an old department store and the mannequins on each floor. It is very centrally located and we enjoy the restaurants and shopping just steps away from the door. The bed was very comfortable, the room very large. It could use some updates like an outlet to plug-in my phone, watch and iPad. The bathroom was large, with lots of mirrors, large vanity with two sinks which was also helpful. We will definitely return on our next trip to Asheville.
Linda
Great location super nice staff
Julie
Our room was clean and very spacious. Staff were friendly. Valet parking was helpful. Amazing location. We will definitely be back!
Ashley
The entire 3rd floor smelled of mold and cigarettes, it was very unpleasant. I erupted it to front desk and they seemed unsurprised.
Sharon
Such a cool place, renovated old department store, so close to everything walking, our room was huge!
Elizabeth
Charming old building formerly housed a department store. King room was huge with spacious bathroom including double sinks and jetted tub. Situated in the absolute heart of all the downtown shops restaurants. Elegant but not stuffy. Good value for the price. Would absolutely stay there again.
Bridget
The staff was awesome!! The hotel was something different than I’ve ever stayed at before. Totally unique and the area shopping and food is so close for walking. Will be back!
Kristin
The hotel had a great location. It was beautiful and the staff was very friendly and helpful.
Kathleen
Great location for exploring downtown Asheville. Friendly, helpful staff.
Kristi
A beautiful hotel with amazing history. The staff was fantastic.
Tracy
Had a lovely experience. Got an upgrade on our room and was greeted with champagne upon arrival. Hotel leaned into its roots as a department store and it works! Great staff - all friendly/helpful. Located right in the middle of everything you'd want to experience in Asheville. Highly recommend!
Peter
Good.
Not bad.
Not bad.
LORI
Great location! Can walk to everything downtown. Friendly staff, quick valet response. Our room was huge, clean, lovely!
Christen
Built in old department store which was fun. Suggest the executive suite which was very spacious! Everything is within 10 minute walk.
Jill
Fantastic location, enormous bedroom and and bath. The bathroom had a soaker tub with separate shower, a huge vanity, a TV and a phone. Well priced with a wonderful staff and very prompt valet parking attendants.
We wished there was a light breakfast included, but the restaurants around were very good.
We wished there was a light breakfast included, but the restaurants around were very good.
joan
Toilet paper holder coming off the wall. Bulbs out in the bathroom, bathroom light hanging at an angle, toilet handle came off, hair, and dust all over the cupboard doors.
Valet staff excellent.
Valet staff excellent.
michael j
Room was huge! Clean , very great staff , valet parking excellent. Resturant was closed though but many dining options nearby!
debora
Location was great! Room was perfect and employees were very friendly
Jamesetta
The Haywood Park Hotel room 412 was awesome. I had a suite with a city view and let me tell you the room was large and spacious. I loved how the bedroom was sectioned off by the windows with drawn curtains. As soon as we walked into the hotel I knew I made a good choice in booking here. The music they had playing in the lobby was from the 60’s with all the great black artists from that era. I just loved it!!! The hostess working the front desk greeted us with a glass of wine and when it was time for our departure I was handed a going away gift bag. I can’t wait to come back hopefully in October and I will most definitely be staying here again and again. God willing!
Amy
The staff were wonderful. This location is perfect for walking to nearby restaurants and concert venue.
Mike
This hotel was an absolute gem.
The room was spacious with tasteful art in the space along with a comfortable bathroom with a TV and a jetted tub.
The location is very central to a lot of great restaurants and coffee houses and the food quality was excellent with numerous options for your consideration.
I would highly recommend staying at this hotel.
The room was spacious with tasteful art in the space along with a comfortable bathroom with a TV and a jetted tub.
The location is very central to a lot of great restaurants and coffee houses and the food quality was excellent with numerous options for your consideration.
I would highly recommend staying at this hotel.
Lynn
Excellent property in the middle of everything
John
Very clean and convenient for walking downtown Asheville; no self parking, so you have to use Valet, but very nice staff.
wendy
Convenient location
Gregory
Very nice room.
Lynn
Clean rooms comfortable, staff exceptional and very quiet!
Amy
Fabulous location in the center of everything, but the hotel has seen better days. Elevators broken during our entire stay. Mildewed carpets in places. We had to walk down steps to the lobby if we wanted ice in our ice buckets. No restaurant on the premises. Despite this, the staff is helpful and friendly and we walked to all the attractions except The Biltmore, which is a 10 minute drive away.
Gina
I have always wanted to stay in this hotel and finally made it happen. My husband and I wanted a weekend getaway to unwind and have some peace and quiet. I was extremely disappointed that no one told us our room was over a bar that had a really loud live band playing. I really can’t express my overall disappoint, especially for a place that I’ve always wanted to stay. I don’t understand why such a nice hotel would allow that.
Mike
One of the roomiest and most comfortable hotels we’ve ever stayed. This is our Asheville go-to hotel
Holly
The main elevator was out of service. My room was on the 4th floor and in order to access my room, I had to walk through an adjacent building, take that elevator to the 3rd floor, then take steps to the 4th floor.
I requested some form of reimbursement for this difficulty. I have not heard back.
The AC was difficult to locate in the room, the room never got very cool.
There is no thermostat for the mini fridge, so food/drinks are only cool, not cold.
I requested some form of reimbursement for this difficulty. I have not heard back.
The AC was difficult to locate in the room, the room never got very cool.
There is no thermostat for the mini fridge, so food/drinks are only cool, not cold.
James
Great location, valet parking you won’t need car, clean room, only negative unfortunately elevator out of operation, and noisy alley but that’s downtown .
Traleeza
The room was amazing as well as the staff. They had valet which was amazing also, once I figured out how to control the A/C it was great.
Robert
The room was fantastic.
Recently renovated.
Very large approximately 1000 square feet.
Great room amenities.
Only problem was the elevator was out of service, but that's no fault of the hotel.
Recently renovated.
Very large approximately 1000 square feet.
Great room amenities.
Only problem was the elevator was out of service, but that's no fault of the hotel.
Libby
We ended up in the Cambria and it was fantastic
Benn
The elevators are down, so if you have a room higher than the second floor, good luck carrying your luggage up there. The room key cards stopped working after a few hours, so you will quickly get used to climbing up and down and old musky staircase to get in your room. During night hours, the entire hotel has one employee working the front desk, working valet, and working security. The employee was very pleasant and as helpful as he could possibly be, but that doesn't change the fact and consequences of the hotel being tremendously understaffed. It seems like this was a large historic building restoration project that ran out of money and is just staying open as long as they legally can. At one point I was paying for street parking and valet parking at the same time because the valet had caused me to be repeatedly late for meetings.
I really wanted to like this place, especially at the price, but I didn't sleep very well and virtually every service offered by the hotel is in disrepair. You're likely better off staying in a budget chain hotel and mile or 2 away.
I really wanted to like this place, especially at the price, but I didn't sleep very well and virtually every service offered by the hotel is in disrepair. You're likely better off staying in a budget chain hotel and mile or 2 away.
Libby
It was a rocky start, but the wonderful morning front desk staff made it all ok.
Karen
Wonderful stay. Very helpful staff. Very clean
jeff
This is an old hotel that has not been updated. The staff was not willing to help us as the elevator was broken. We were left in a room that somebody had lived in with all the furniture scratched by cats and beat up wood I would not recommend staying in this location. Room was from the 90’s. In fairness, they were understaffed.
REBECCA
Nice as always
Randi
Excellent location and walkability! Austin, and other front desk and employees were very friendly and helpful.
Amy
Valet was fast to retrieve the car
Samantha
We wanted a nice weekend away and they gave us that. It was very elegant feeling but down to earth too. All the staff were friendly and helpful!
Elbert
Everything was top notch!
Carol
Ok as soon as I checked in I got a room where bathtub did not work ( my reservation was for garden tub room). Then moved to room , no tub. Moved again , no tub each time I was moved I had to get all of my own stuff and bring it to front desk. I finally (at 1030 pm) just moved back to my original room where they got tub working but only hot water. Room was never touched in 4 days. No new towels, no garbage emptied On my last day they accidentally locked me out of my room. I asked for manager never “on site”. I will never stay at Haywood park hotel again and I come to Asheville frequently oh yes and no restaurant any more only open weekends😪
Jason
We got this room for the jetted tub. Everything looked good at first. Once I started running the water in the tub I found numerous pubic hairs floating in water. Then I noticed black dots on the walls of the shower/tub. Which came off when I wiped them. So I started the jets and black stuff shot out of the jets. That’s where the black dots came from I guess. So obviously the tub/shower/jets aren’t cleaned very well. Also might want to mop the tile floor in the bathroom water stains everywhere.
Mary
The staff was amazing and so friendly!!
Jeffrey
Really interesting building and great staff
Frank
Our room was on the second floor and there was a very loud band playing the bar, which actually made it a bit difficult to get to sleep. Otherwise, the hotel was nice.
Nila
Amber, at check-in turned a horrible, stressful day into a total blessing. It had been a travel nightmare, (including Expedia canceling my hotel reservation without my knowledge (want my rating on Expedia? -2). It was well after 10:30 PM and no room. Amber made it better than all right.❤️
Peggy
Great location! Friendly and helpful staff.
Kenneth
Loved the hotels downtown area. Room #307 was very nice other than the bathroom door didn’t close all the way. Staff was excellent. Will stay here again.
Ed
On Monday every restaurant around was closed. Not the Haywoods fault but be aware before giving your car to valet, I had a lovely dinner of Fritos and coke.
Shawna
Great location. Well kept and historic. Friendly staff.
Michelle
Right in the heart of downtown. Easy to walk to restaurants and shops.
Suzanne
Beautiful property that is extremely dated and in need of major updates and renovations now.
Arthur
Great location and a friendly accommodating staff made for an excellent stay in a beautiful facility.
David
Clean room, friendly staff. My only issue was the valet dropped my keys between the seat and console and didn't tell me. Took a while to locate them. Otherwise, it was a great weekend.
CHRISTINA
Great location and everything was great during the stay; size of the room, comfort of the bed, ac temp, cleanliness, check in and check out at reception, staff was incredibly nice and helpful too.
OLGA
The room was clean and everything looks nice. There was no hotel bar or restaurant open while we were there.
Wyatt
Wow and wow! I read that it was a great experience and it was true. Great spot, great room and great staff. This is my new go to for Asheville.
Charlotte
Really well located. Amazingly large rooms but no rugs. Restaurant /cafe not open so make a reservation in one of the fabulous nearby restaurants. Cool property (1920s department store) but could use an update for the new century
Elaine
This hotel is right in downtown Asheville, near wonderful restaurants & terrific art collections, also the shops on Lexington Avenue. You can walk to everything (but need to drive to Biltmore Estate.) Haywood Park hotel was an historic Bon Marche department store so the rooms are spacious as are the hallways. Extremely helpful staff. Do be aware that if you have a car you will be required to use their Valet Parking which I mistakenly thought was $22 per day but which in fact was $22 every time you got your car out so that ended up being twice as expensive as I had expected.
Marie
The hotel and staff were Amazing. The only thing missing is a Bar/Restaurant to get a quick bite.
robert
The friendliness of the staff made checking in a breeze. The staff was extremely attentive to my needs and helped me more than once. The location was extremely convenient to the venue I was attending. Love this Hotel and will always stay here when I'm in town.
Vivian
The hotel is centrally located and walkable to many restaurants and local shops. The staff was very nice and courteous and the lobby and rooms were clean.
During my 3 night stay the roof in the bathroom starting leaking the last day. You could tell that the water had been building up, since parts of the ceiling had water bubbles. I called immediately at 6;30 am and the person at the desk came up and brought me a bucket, later he brought a second bucket to cover another ceiling leak.
About 3 hours later they told me I had to move rooms so they can do repairs and the power would have to be shut down. I was moved to a smaller room and I was a little disappointed that they didn't even offer to discount the difference or anything for the inconvenience of packing everything up and going to another room.
I did not have to tell them about the leak and the ceiling damage would of been worse, but I thought it was the right thing to do.
During my 3 night stay the roof in the bathroom starting leaking the last day. You could tell that the water had been building up, since parts of the ceiling had water bubbles. I called immediately at 6;30 am and the person at the desk came up and brought me a bucket, later he brought a second bucket to cover another ceiling leak.
About 3 hours later they told me I had to move rooms so they can do repairs and the power would have to be shut down. I was moved to a smaller room and I was a little disappointed that they didn't even offer to discount the difference or anything for the inconvenience of packing everything up and going to another room.
I did not have to tell them about the leak and the ceiling damage would of been worse, but I thought it was the right thing to do.
Holly
Hotel is in great downtown location. Rooms are huge - staff polite! Overall great experience.
Curtis or Shequita
The hotel was absolutely beautiful and the staff was very friendly. Our mattress was a little bit too firm. Other than that it was good.
Kristyn
We were looking forward to the jet tub in our suite. It had grime and dirt all over the jets. It was gross. Asked housekeeping to clean it twice, it was still dirty. No filtered water system. Only a water fountain the gym. If you want water bottles they charge you. Room itself was nice but not the cleanest. Housekeeping didn’t sweep, Make bed, or tidy the couch.
Valda
We have been coming to this hotel for many many years. This is our special place. Unfortunately the past few visits it has gone downhill visit after visit.
SABRINA
Very clean room in a great location.
Chelsea
From beginning to end our stay was spectacular! Owen went out of his way to show us kindness and hospitality. Brayden checked us in with ease except he forgot to tell us about how our room is said to be HAUNTED!!!! Although the room did creek and pop because of the age and maintaining the integrity of the old building and room, we did not experience any ghosts encounters during our visit. Such a wonderful room and fabulous view. 10 out of 10 would recommend!
Maryann
Spacious, clean and sunny rooms in a historic building. The staff was helpful.
Beth
The room was spacious and clean. The bed is very comfy! The location is wonderful and easy to access. We have stayed here multiple times and noticed there have been improvements made recently. The only complaint is the thermostat was not functioning properly and the room became extremely hot in the middle of the night and prevented us from sleeping well.
Matthew
Hotel was old, but very well maintained and the staff were amazing.
Andrew
Classic atmosphere in an old department store building. Room was nice. Downside was that it was a bit noisier than most modern hotels (hearing hallway noises in our room).
Robert
We love this historical boutique hotel right in the middle of town and close to everything with valet parking and sweet staff always ready to answer any of your questions and have great recommendations! We will be back soon again!
Matthew
Room size, location, front end staff, and valet service was excellent, 2 of 3 TVs in room did not work. Refrigerator was not cold. Fixtures in bathroom are old and need modernizations.
Andrea
Staff was helpful and courteous. Place seemed a bit rundown since pur lAst stay 2 years ago. Both tvs in our suite were not working. Bed and bed linens were great. Central location .
Justin
The hotel was beautiful and the location was excellent.
Deanna
sweet staff, hotel rooms are beautiful
Kathryn
Great staff, great location, clean, comfy beds
James
Clean, comfortable room with nice views.
Steven
The staff was great and the hotel is beautiful. The room was a little cold and turning the thermostat up didn't seem to help. Other than that, it was a good stay.
Alexandre
First, the hotel is next to a loading dock. Truck deliveries were very loud between the hours of 4AM and 6AM every morning. Second, there is a bright blue ceiling light in the room from some sort of \"smart\" device that cannot be shut off. All of this to say a good night of rest is nearly impossible at this hotel, from my experience. I would be wary of staying here. Staff was ok.
Laura
Our room was very clean and well laid out. The room was very large as well! Everyone on staff was very friendly and helpful.
Robin
Great hotel. Spacious clean, rooms. Helpful staff. Great location.
bridget
Great staff. Quiet place. Perfect location.
Stephanie
The room was clean. The staff was friendly. The location was terrific.
Eddie
I highly recommend this hotel. It was very clean and well managed.
Robert and Deborah
Love the location. Love the staff. Love our room. We will definitely be back.
Laurel
Didn't have breakfast
Caroline
Such a beautiful property! Zack at the valet counter was AMAZING as was Tim at the front counter. We had a wonderful stay and will absolutely visit again.
Elaine
This just might have been the best hotel experience of my life.
Allison
Beautiful hotel with really comfortable beds, nice showers and plenty of seating in the rooms. Wish we could have stayed for longer than an overnight.
James
No breakfast, should or would like to see a continental breakfast available.
Ryan
Amazing place! We were greeted with champagne upon check in, the room was clean, spacious and the perfect spot to walk to/from the Civic Center for Christmas Jam!
George
Staff was awesome, room was huge and clean.
Siobhan
We had a wonderful stay! Staff was helpful and very nice. The property was beautiful. Decor was tasteful. The bed was so super comfortable and the rooms were luxurious.
Location & surroundings
Haywood Park Hotel, Ascend Hotel Collection
Battery Park Ave, S/N, Asheville, United States
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Haywood Park Hotel, Ascend Hotel Collection
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