Name: Four Points By Sheraton Asheville Downtown
Address: 22 Woodfin St, Asheville, 28801, US

8/10

Excellent

29 Jul 2026

Scott

Room was dated, but the bed was comfortable. Overall, not terrible but not the best either.

10/10

Exceptional

28 Jul 2026

Ashley

We really enjoyed our stay and will definitely be back. The breakfast was delicious (though it’s not free). The pool was nice, clean, and very refreshing! Even though the property was older, it was well maintained. The staff was super friendly and helpful and even had bottles of water for you whenever you needed one. The location of the property was very walkable to downtown. Also, they don’t charge for parking like many downtown hotels do. It is a great value for being so close to downtown.

8/10

Excellent

26 Jul 2026

Sachiko

Staff were very friendly. Self parking was included and located close enough to walk to downtown. Building is not new or modern looking but very clean. I would use it again when I visit Asheville

8/10

Excellent

24 Jul 2026

Douglas

Our room was clean. The desk staff were friendly, helpful and competent. Natasha gave great service at breakfast and the cook had a cheerful attitude. Breakfast was a buffet, and they cooked our eggs to order. Parking was free. The only downside(s) were that generally the hotel is dated: the outside could use a freshening up as could the bathroom fixtures.

8/10

Excellent

24 Jul 2026

Todd

Reasonable hotel maybe a bit dated. Room was clean and comfortable, noise was at a minimum. The service at the restaurant/bar was a bit lacking, but the food was good . The hotel Wi-Fi was wide open with no password or disclaimer splash page. This is a huge risk to guests and to the business. I did notify front desk staff, and gave them details to tell their IT department. Easy walking distance to downtown, and also easy access to the freeway.

10/10

Exceptional

23 Jul 2026

Ashton

Great experience, our second stay there.

8/10

Excellent

22 Jul 2026

Manfred

Good location and onsite parking very helpful

10/10

Exceptional

19 Jul 2026

everett

Clean room only passing thru for the night

Self

2/10

Poor

13 Jul 2026

Curtis Tammy

The room was somewhat clean. But there were spills down the wall and it smelled horrible when you walked in. Staff was fine. We didn't have much interaction. We did not eat breakfast because we did not stay there. This hotel was not what was represented in the picture that are showing people. We would've never booked this hotel if the true pictures were presented. It's old rundown dingy not anything you expect from a Marriott hotel. We are actually trying to get our money back because we found other accommodations that were more suited. The downstairs bathroom was disgusting. There was no soap. It was old and not maintained. There was a random desk and a bunch of junk they were also doing some silent auction. Just super strange I would never recommend this hotel to anyone.

Partner

10/10

Exceptional

12 Jul 2026

Kaitlyn

We loved this hotel. We went tubing in Asheville and decided to spend the night so we could check out downtown. This hotel was clean, had great parking and was right in the downtown area. There were a ton of restaurants/bars that were a short walk away. The hotel itself was clean and the bed was so comfortable. I'd definitely stay here again if we find ourselves in downtown Asheville

Partner

10/10

Exceptional

10 Jul 2026

Gary

Great location for visiting downtown Asheville. Free parking and tasty breakfast option at the Chop House. Service was excellent and food was prepared to order. Small problem with TV was corrected by Jenn quickly.

Partner

10/10

Exceptional

08 Jul 2026

Patrick

Overall great stay

8/10

Excellent

06 Jul 2026

David

Parking was convenient to downtown Ashville. The room was clean. The property is an older and will someday need some updating. The breakfast offered lots of variety and was good.

Friends_and_family Family

4/10

Poor

06 Jul 2026

Kathy

The first room we were assigned, the AC sounded like a jet engine. It was extremely loud. The front desk clerk, Mitchell, was very responsive and reassigned us to another room. He thought maybe a compressor was going out. The reassigned room had no hand soap and the television didn't work. The room never cooled throughout the night, but we stuck it out. We only stayed one night and informed the clerk at checkout, not Mitchell, about the tv and lacking hand soap. She replied well I hope it didn't sour your stay. It is an older hotel, and not one of the newer four points. It is a walk to get to the south slope but it is walkable, and there are several amenities, restaurants and shops located close by within a shorter walking distance. The restaurant was closed except for breakfast. We would not stay here again.

Partner

10/10

Exceptional

05 Jul 2026

Raymond

Cleanliness, welcoming staff, convenient location

Partner

6/10

Pleasant

05 Jul 2026

Robert

The location is great.

The air conditioning unit in the room struggled to keep the temperature below 80 until around midnight and the room was consistently very humid. There was also no exhaust fan in the bathroom, which made the humidity problem even worse. The third floor overall seemed to be in ok shape, but when we detoured down the ground floor hallway it was pretty rough.

The staff were very attentive and breakfast was good.

It was fine for a budget stay within easy walking distance of downtown amenities, but if I'd planned an anniversary trip with this as the accommodations, I would be in trouble.

Partner

10/10

Exceptional

04 Jul 2026

Gary

This hotel while being a little older was well maintained. Very clean with great location. All the staff were very nice and helpful. Breakfast was amazing. Great value. Plenty of parking.

Partner

8/10

Excellent

03 Jul 2026

Adam

Overall the stay here was good, even if there is plenty of room for improvement. First let's start with the Pros:
Staff - Everyone was very friendly, welcoming and helpful throughout. Check in was easy, and all issues we had with our rooms were addressed quickly and efficiently.
Breakfast - again, the staff were excellent, and the quality of the breakfast was good overall. It was never busy and so service was fast and food was fresh.
Location - excellent location, very close to downtown and in walking distance to everything you'd want to visit in downtown Asheville
Parking - Parking was plentiful, and free - unlike most other downtown hotels.

Now for the Cons:
Room maintenance - we had to switch rooms due to a non-functioning AC unit. Then after switching rooms, the next room had a plumbing issue with the faucet not working. They did fix it fairly quickly, but they should really check that rooms are properly maintained before opening them to guests.
Breakfast buffet - when booking it showed there was a breakfast buffet available, but on none of the three mornings we were there was there a buffet. That was a little disappointing as I had pre-paid for breakfast when booking the room.

Overall a solid 7/10 and I would consider staying here again. My recommendations for this place would be to work on upgrading rooms, and give your staff a raise.

Partner

10/10

Exceptional

29 Jun 2026

Debra

Property is lovely, clean, but needs to be updated. Super convenient to all things Asheville

Partner

8/10

Excellent

27 Jun 2026

Ashton

Staff and Service personal were great.

Partner

10/10

Exceptional

24 Jun 2026

Jason

The 4 point was in a great location room was very clean, Mitchell at the reception desk was very helpful suggesting places to eat and visit he was very friendly and we appreciate all he did for us

Partner

8/10

Excellent

23 Jun 2026

jefferson

We stayed for 2 nights. The hotel was clean and quiet. The room was comfortable. The only drawback was no complimentary breakfast. The location was perfect. We we able to walk everywhere in downtown Asheville.

Partner

6/10

Pleasant

20 Jun 2026

Cora

No microwave

Family

6/10

Pleasant

19 Jun 2026

MARC

Typical old hotel that needs an upgrade. If you're timid or proved you might not want to read this next line, it was hard to wipe without getting your hand in the water. If you're looking to save some money this place could be it if you have the money, you'll like it somewhere else better

4/10

Poor

19 Jun 2026

Venessa

Just Don't. I feel as though I was mislead, uninformed and I heard staff flat out lie to arriving guests. The area wasn't worth a dime, hotel and restaurants/bars/shops, also not worth the stop. I was miserable and pissed off. Also, if you want to work out or swim, no such luck. What they won't tell you, middle of summer and neither are up to use. They will actually tell you after checking in, that you will have to go to the local YMCA for those amenities you paid to have on property.

Partner

6/10

Pleasant

17 Jun 2026

Alana

We chose this property because it had a pool and a restaurant. We arrived late afternoon and was looking to grab a bite to eat onsite and sit at the pool. Temperature was 95! The bar/ restaurant was closed and the pool was covered up. We had to go find a place to eat after traveling all day. They should keep this info current on the website.

Partner

8/10

Excellent

17 Jun 2026

Michael

Ventilation in the bathroom would have been nice.
Flags out front, tattered.
Otherwise, a pleasant stay.

Friends_and_family Family

2/10

Poor

16 Jun 2026

Mary

The hotel pictures and advertising must be from when the hotel first opened. My first impression of the hotel rounding the corner to enter the lot was - is this it? The building looks abandoned. The check in was okay, but the clerk gave me the wrong room number so the key didn't work. After entering the room, I took a five minute breather and checked out - re-booking at 1450 Tunnel road Holiday Inn which is the opposite experience. This place also had questionable activity going on the same floor I was booked. Sorry, other's possibly could suck it up and adapt but I didn't feel safe.

Friends_and_family Friends

8/10

Excellent

14 Jun 2026

Katelyn

Check in staff was great, walked in the middle side building door and it completely came off the hinges. The check out staff was awesome!

Partner

10/10

Exceptional

06 Jun 2026

Jiachen

Very nice overall. No complaints. 10/10.

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

Scott

Good place to stay

Pet

6/10

Pleasant

01 Jun 2026

aprilnaftali

Hotel is the most run down in the downtown area. It has seen better days and is concerning to drive up to. That said, the location is walkable to all of downtown, parking is free. The rooms and lobby are dated but clean. Water pressure is amazing. 2 gyms, pass to YMCA across street, coffee and refridge in room. Tv and air in room worked great. Outside needs a good power washing and the entire building needs to be updated and re done. Staff is super friendly. If you want basic, no frills, it fits the bill. Other hotels downtown are more expensive but have better vibe, gorgeous interior/exterior, roof top bars, etc.

Self

6/10

Pleasant

30 May 2026

Christopher

Elevator was broken, pool was closed, hallway was filthy. Asked them to service my room twice and they never came.

Partner

4/10

Poor

26 May 2026

Jonathan

Was fine to sleep for the night, just not very nice and

Self

10/10

Exceptional

25 May 2026

Gary

Free parking and wonderful staff.

8/10

Excellent

22 May 2026

Donnell

Walkable to all downtown has to offer.

Partner

2/10

Poor

19 May 2026

Surujpat

Refrigerator and AC super noisy, kept me up all night. Departed after only one night; manager hard to track down for in person meeting. Expedia only giving me a partial refund ($100, with the remainder in Expedia dollars). I will be much more discriminating in using Expedia for furure bookings.

Self

8/10

Excellent

19 May 2026

Eric

Great staff. Clean. Great value

10/10

Exceptional

16 May 2026

Blair

The fitness rooms were 24 hours and we had access to the adjacent YMCA (though not enough time to use it). Would stay again when we have more time.

Family_with_children

10/10

Exceptional

14 May 2026

Tony

Perfect location near everything

Self

10/10

Exceptional

13 May 2026

KARLA

Friendly staff, clean room, plenty parking. Decided not to eat breakfast since it wasn’t complementary.

10/10

Exceptional

11 May 2026

Clare

Great location. The hotel staff was friendly. Hotel room was clean and comfortable. Parking on site was easy and convenient.

Family

10/10

Exceptional

10 May 2026

KEITH

.

8/10

Excellent

07 May 2026

Danielle

This hotel could stand a few updates but overall I can’t complain. The hotel is located very close to the downtown area without the huge price tag of being right in downtown. I would stay here again.

Self

8/10

Excellent

05 May 2026

Ben

Good location free parking.

Partner

10/10

Exceptional

02 May 2026

Gloria

My room was very clean. The walk to the Art Miseum and restaurant I wanted to try was relatively easy

6/10

Pleasant

01 May 2026

Patrick

Just not that great

Self

10/10

Exceptional

01 May 2026

Patrick

The breakfast was a pleasant surprise.
Nice spread

Self

10/10

Exceptional

30 Apr 2026

William

Great hotel and breakfast.
Location good for walking to downtown.
Jenn on reception is absolutely amazing.

Partner

2/10

Poor

30 Apr 2026

Percy

We need to change our rooms 3 times in the 4th floor. Everytime we turned on the AC, a nasty smell came up leaving the room unbreathable. I advised management they a public health issue if not corrected. We finally ended in the third floor without AC. Awful experience! Never to get back!

Family

10/10

Exceptional

27 Apr 2026

Pete

Great location.... within a close walk to downtown Asheville without the sky-high price. Two large fitness rooms, one including free weights are on premises, plus guests can use the YMCA next door as guests. Restaurant on site for easy, early breakfast. Great place; I'll be staying there again for sure.

Self

10/10

Exceptional

26 Apr 2026

JAKE

Nice location

10/10

Exceptional

26 Apr 2026

SRIRAMAM

Excellent Location friendly service sand staff

10/10

Exceptional

24 Apr 2026

Kenneth

Rooms are clean, Staff friendly, breakfast was good, always plenty of parking. Not a 5 star hotel(if that is what you are expecting) BUT , checks all the boxes

Partner

8/10

Excellent

21 Apr 2026

Elizabeth

An older property that could some TLC.
Pros- Close to downtown, helpful front office staff, good price, in room safe
Cons- AC and highway noise through the night

Partner

8/10

Excellent

20 Apr 2026

jenna

great staff

8/10

Excellent

20 Apr 2026

Hal

Overall, this was a good place to stay for a couple days allowing us to explore the city on foot. Visitors should note that the hotel is near the highway and an entrance ramp, so there is some vehicle noise. Our one complaint about the room itself is that there were almost no available electrical outlets. This was especially true near the desk; we had to unplug something in order to plug in our laptop.

Partner

6/10

Pleasant

18 Apr 2026

Helen

The receptionist was really good but it was under par for a hotel. I have stayed in many Sheritons in the US. We were excited by the 'Chop house' on a friday night after a 3hr trip to be told they could only serve chicken tenders but the bar was open. We went out to eat and came back early around 9.30pm to have a final drink, the bar was shut. The receptionist was amazing and got us a drink but after I checked out which is yet to be resolved, I now have a room service charge for the drinks on my bill and no refund for my incidentals.

Partner

8/10

Excellent

18 Apr 2026

Donnell

Location and staff were the excellent. TV & charging station did not work. Shower was cold. All that said, we would stay again for the price and location.

Partner

8/10

Excellent

17 Apr 2026

Patrick

Hotel on the outside looks a bit dated. FourPoint sign looks like it is 100 years old but the room was great, clean, updated, shower was good. Zero complaints about the room itself. A little TLC on the outside of the hotel would help, The location is great, free parking, walkable to everything in downtown Ashville. They charge $16pp for breakfast which we did not do so I can't rate the breakfast. Only negative was the front desk staff (Jen?) I am sure she is a nice person but she shouldn't be the front facing person for customer service. Not very friendly, very curt, and didn't seem capable of smiling.

Partner

8/10

Excellent

13 Apr 2026

Cora

Very good. Room clean

Family_with_children

10/10

Exceptional

11 Apr 2026

Dawn

Great location, especially to see a show at Harrahs Cherokee Center. Walking location to tons of shops and restaurants. Love the 12:00 check out time too!!!

Partner

8/10

Excellent

06 Apr 2026

Sarina

Walking distance to a lot of dining. Friendly staff. Had an issue with a leak in the bathroom and they relocated us right away.

Partner

10/10

Exceptional

06 Apr 2026

Neeti Vinod

Would recommend to all incoming travelers. Walkable to many places in downtown area- walkable to the concert venue.

10/10

Exceptional

06 Apr 2026

Courtney

Friendly staff, great location and breakfast!

Partner

10/10

Exceptional

06 Apr 2026

Briale zhane

Enjoyable

Family_with_children

10/10

Exceptional

03 Apr 2026

susan

Wonderful location. Friendly staff

6/10

Pleasant

03 Apr 2026

Paul

Average hotel. Short walk to downtown area. TV reception somewhat glitchy. Restaurant only has breakfast. Noise from highway located next to hotel.

Partner

10/10

Exceptional

31 Mar 2026

Myrna

The room was clean and the staff was friendly.

Business

10/10

Exceptional

30 Mar 2026

Patrick

Breakfast menu was fresh and excellent for the value
Staff was the friendliest ever
Room was dated but clean
Cleaning staff did everything just right. Overall great stay for the price. Excellent location downtown. We will be back

8/10

Excellent

30 Mar 2026

Demetrius

This is my second time staying at this location… it is convenient and near many options for dinner and entertainment in the downtown area… we went with the breakfast package and this went well…
Very much enjoyed…

We look forward to staying again in the future…

Partner

10/10

Exceptional

28 Mar 2026

Emily

This was a great stop on our way home from vacation. Great price, clean, comfortable beds, and walking distance to lots of cool restaurants. The staff was incredibly friendly and helpful.

Family_with_children

10/10

Exceptional

23 Mar 2026

SHU JU ADA

Excellent in everything. There is a restaurant right inside the hotel that provides good breakfast. Close to major attractions. Clean and quiet.

Self

10/10

Exceptional

23 Mar 2026

Andrew

Fantastic stay as always. Love the convenience of free parking. Front desk personnel were five star. Every interaction was extremely friendly and helpful. Will be staying here again next time we visit.

Partner

10/10

Exceptional

22 Mar 2026

Jennifer

Way less expensive than staying 500 feet up the road on the main drag, with free parking. Staff is friendly and excellent, room was clean and comfy. Apparently, they will be going through major renovations in the year to come that I would definitely stay here again as is, any day. Not fancy, but easy and perfect.

Friends

10/10

Exceptional

22 Mar 2026

Byron

Easy check-in, clean rooms, plenty of towels, did not use any amenities or restaurant, but otherwise, great place and walking distance to downtown.

4/10

Poor

17 Mar 2026

Martha

The place was very old. Doors had been chewed by an animal for sure. We had to get our own towels, t paper, Kleenex, etc.. th safe didn’t work and they said they would fix it and they did not . We left a day early because of this. There was blood in bathroom wall and dog hair everywhere. The chair was taken from the room . Only one chair to sit in.

10/10

Exceptional

16 Mar 2026

Mitchel

Service was good. Room was clean. Easy check in and out.

10/10

Exceptional

15 Mar 2026

Deanna

Best Staff!

10/10

Exceptional

14 Mar 2026

Nicholas

Great location, comfortable rooms, good parking

Friends

8/10

Excellent

12 Mar 2026

Russell

Walking distance to restaurants, shops, and the Harrah’s Center.

Partner

4/10

Poor

10 Mar 2026

Jinsoo

The staff at this hotel were very kind and helpful. Breakfast was excellent for the price. However the hotel name deceives. It’s Four point by Sheraton but the facility itself feels like a cheap local motel.

8/10

Excellent

10 Mar 2026

Mildred

The hotel’s location was convenient and walkable to downtown restaurants and shops. The front staff were all very welcoming and helpful. I really appreciated the complimentary bottled waters you get with your stay (just ask for more at counter). The hotel could use some updating, but the rooms were clean.

Partner

10/10

Exceptional

08 Mar 2026

Kaley

Great hotel to bring your pup to

Family_with_children

4/10

Poor

07 Mar 2026

Nakia

The property is extremely old, reminded me of the movie, the shining with Jack Nicholson and it smelled. The air conditioning system did not work in my room. The front desk was accommodating and switched my room.

10/10

Exceptional

05 Mar 2026

Xinyao

The only hotel in downtown Asheville with free parking, in my knowledge anyway. Everything in downtown is walkable. Our room was very clean and cozy. The bed was comfy, no complaints. The shower head was not adjustable or movable, which was a bit weird but it didn’t bother us much. Staff were very friendly, especially the cafe staff. Definitely recommend this hotel for its convenience and price.

Partner

10/10

Exceptional

05 Mar 2026

Stephanie

.

Friends

10/10

Exceptional

02 Mar 2026

Emily

Breakfast and staff were a pleasant and better than expected!

Partner

6/10

Pleasant

01 Mar 2026

Robert

Toilet and safe not working properly. Notified front desk immediately but was never fixed.

Partner

6/10

Pleasant

23 Feb 2026

Austin

Rooms are clean and parking is free. Breakfast ended up being good when they served us the

10/10

Exceptional

19 Feb 2026

Amy

Courteous staff & a clean room. Great pricey& location.

10/10

Exceptional

18 Feb 2026

Larry

The hotel was nice but really stood out to me was the staff who went out of their way to accommodate us and sho we genuine hospitality to all us old hippies in town for the week of Billy strings, can't wait to stay their again at next year run!!!!
THANK YOU 😊

Self

10/10

Exceptional

16 Feb 2026

Perry

Had a wonderful time here again!

10/10

Exceptional

16 Feb 2026

Stephani

For the price, the place was clean, the staff were friendly, and the location was great. I can be picky, but like a deal... this worked out great. The hotel is dated, and the elevators take a minute, but they do a good job.

Partner

10/10

Exceptional

15 Feb 2026

Brian

Everyone encounter at the hotel was top notch. Desk, restaurant/bar. Great stay. Thank you.

Friends_and_family Friends

6/10

Pleasant

15 Feb 2026

Paige

Staff was friendly and responsive. Check in was smooth and easy. Hotel is close to downtown and an easy walk to Harrah’s. Rooms are shabby and desperately in need of updating. Don’t have high expectations and you won’t be disappointed.

Leisure Partner

6/10

Pleasant

15 Feb 2026

Angela

Good location, easy (often steep hilly) walking distance to downtown and Harrahs. The staff was great, kind and welcoming.

This is a good, budget friendly, no frills place for Asheville. We were told on night 3 that housekeeping had to be requested, still took 2 days for fresh towels and trash to be taken out but beds were left unmade and no bathroom cleaning. Hot water was scace one day, but probably an influx of guests. Elevators are slow, but not a deal breaker.

Expected a bit more from a Sheraton, but overall safe and decent place to sleep.

Friends_and_family Friends

6/10

Pleasant

15 Feb 2026

Peter

Check in wait was almost 15 minutes, trash was left in the hallways and the rooms are worn

Partner

10/10

Exceptional

12 Feb 2026

Amy

Clean room, the staff was very helpful & friendly. We have stayed here numerous times & love it.