Name: Brookstone Lodge near Biltmore Village
Address: 4 Roberts Road, Asheville, 28803, US

4/10

Poor

29 Jul 2026

Blake

Very unclean. The halls were covered in a LAYER of crumbs, trash, and spills. Every hard floor outsideof the lobby/ground floor was sticky and covered in obvious dried spills. Our room had hair in every corner and an obvious, loose unidentified pill on the floor. The staff clearly don't clean well enough. The rooms were musty, rank, and uncomfortable. The bedding was fantastic, the only real upside. The hotel felt dreary and depressing. The whole time we were there, there was only one staff member at the front desk, who was polite but obviously despondent, and seemed to work over an 18 hour shift alone. We only saw one housekeeper as well, and as she was cleaning rooms, she was completely unconcerned with stuff in the hallway, including a bottle of hotel conditioner that had been dropped (it was very noticeable and was there before we checked in and after we checked out). Her path went by it twice and she payed it no mind at all.

As for amenities, there were almost none. The included \"breakfast\" was so sparse, guests could barely find the food area, and there was almost nothing there. We had one mini muffin each and a small cup of orange juice that tasted like powdered Tang.

The shower was worst of all. There was no non-slip texture in the shower bottom, and no safety grab bars. To stay safe, my mom stood on a hand towel in the shower. I skipped showering until we cancelled our following night and switched hotels.

6/10

Pleasant

29 Jul 2026

Juan

Everything was fine but we had an issue with the shower leaking on the bathroom floor, there was no way to stop it, so we had to used a lot of towels, people at the hotel were nice but it was a little annoying having to go get towels every time we shower

8/10

Excellent

26 Jul 2026

Jen

Good location. Easy parking. Clean and very nice staff. Our only complaint was that it was just generally noisy. We could hear the room around us walking around and people talking in the hallways at all hours.

8/10

Excellent

26 Jul 2026

Matt

Room was clean and ready at check in. Only issue was, the shower wouldn’t drain. But met our needs for our short stay.

10/10

Exceptional

26 Jul 2026

Lance

Great place! And even better employees. Loved our trip

8/10

Excellent

24 Jul 2026

Douglas

The flowers were pretty. Staff was polite.

There were frequently bags of trash &, sticky floors that needed attention.

10/10

Exceptional

24 Jul 2026

Shane

Great place! Very economical and exactly as described

10/10

Exceptional

24 Jul 2026

Donald

Room was clean. Was quiet in the morning.

8/10

Excellent

23 Jul 2026

Sandra

Staff not helpful. When we asked them about anything they didn’t know and didn’t want to try and find out. Room ok

6/10

Pleasant

23 Jul 2026

Michael

The pictures were misleading. The property could use some work. We had two broken lamps in our room and the shower did not look too clean. It wasn’t the worst but was definitely disappointed.

8/10

Excellent

23 Jul 2026

Stephanie

Fitness is only a treadmill and elliptical. That’s it. And, it doesn’t open til 8am.

Staff was ok as far as being friendly. Some were not at all.

6/10

Pleasant

22 Jul 2026

Daniel

Coming off the elevator onto the fourth floor the floor isn't even so it gives a little of a dizzy feeling.

The housekeeping took all the towels when they came by after the first night but did NOT replace a single one. When we called down to the front desk we had the go down and get towels. We were only given two wash clothes and bath towels. So we had no floor towel for the tile floor and no hand towels.

Housekeeping didn't take any trash throughout our stay either.

Breakfast was okay. Would have liked some variation from one day to the next out of the hot box of food.

The rooms smelled clean and were updated, however we had issues with getting our TV to turn off and on. There was also not an exhaust vent in the bathroom.

8/10

Excellent

20 Jul 2026

Phillip

Clean room

10/10

Exceptional

20 Jul 2026

Cheyenne

Wonderful staff. The lady up front seems to work day and night, and she is truly helpful. Helped me with all of my requests and questions.

Family_with_children

4/10

Poor

19 Jul 2026

Kerry

We reserved and paid for a standard king room but the room we received was for handicap accessibility, so kind of disappointed. The room definitely needed some TLC because there was damage to the walls and furniture, which made the place feel old and neglected. There was some mold on the shower tile grout. We were traveling with friends and they said their room, which was a standard king room, was much better than ours. Breakfast options were very limited. Staff friendliness and helpfulness was just okay—not eager to please the customer. Overall, not the best place we’ve stayed in that price range, but not the worst place either. Would not stay there again.

Friends_and_family Friends

8/10

Excellent

19 Jul 2026

Haden

Great location

Partner

8/10

Excellent

19 Jul 2026

Shirley

Nice, clean small property with indoor pool for the kids. Ask for an even numbered room. The odd numbered rooms face a major highway so loud car noise all night long.

Self

10/10

Exceptional

18 Jul 2026

Paul

The room was very clean and the location was very convenient.

Family

10/10

Exceptional

17 Jul 2026

Renee

When we got there some people were walking out. They said they checked in, went to the room, and checked right back out. They said the room was small and you could hear the highway traffic as if you were outside. I was a little concerned, but our room was larger than most rooms I have stayed in. And while we could hear some highway traffic, it was very faint. I mean, the hotel is right next to the highway. Very clean. Breakfast was good. Staff very friendly. My daughter and her family got in at 1:00 am. They were very friendly and helpful.

Family_with_children

10/10

Exceptional

14 Jul 2026

E Shawn

The location of the hotel was very convenient to Biltmore. Delicious breakfast.

Partner

8/10

Excellent

14 Jul 2026

Mary Ruth

For the money it was a good, budget-friendly option. Our room was right on the road, so the noise of traffic kept us up some nights.

Family_with_children

6/10

Pleasant

12 Jul 2026

Tom

Good price but breakfast wasn’t that great and shower needed a serious grouting

Partner

8/10

Excellent

12 Jul 2026

Cassandra

Clean room but the air conditioner was really loud.

10/10

Exceptional

12 Jul 2026

Aleeyah

I left my bag in the room and I was contacted before I even noticed it was missing. Everything was still inside. I commend the staff on being fast to act as well as honest!

Friends

10/10

Exceptional

12 Jul 2026

Evelyn

Clean room, kind staff, nice interior

Partner

10/10

Exceptional

12 Jul 2026

Craig

Clean rooms, pleasant staff members, great breakfast, location was great for easy access to Biltmore and downtown Asheville. Very affordable!

Partner

10/10

Exceptional

12 Jul 2026

Alyssia

Clean and nice place to stay

Partner

8/10

Excellent

11 Jul 2026

Carla

Clean room, convenient location.

Partner

8/10

Excellent

11 Jul 2026

Ronni

There were stains on the sheet although everything looked clean like it had been washed. We saw staff vacuuming the hallway, but there was a terrible strong odor on the 2nd floor right out of the elevator. There was nothing horrible about the hotel, but there was also nothing exceptional. The location of the hotel was right off the highway so our view was of a road. I would stay here again if I needed to, but if I have a choice I'd try somewhere new.

Partner

4/10

Poor

10 Jul 2026

Victoria

Traffic noise will keep me from returning to this property as well as finding hairs all over the floors. Not clean. Staff was friendly.

8/10

Excellent

08 Jul 2026

Linda

Nice hotel
it smelled clean
parking was easy

Partner

4/10

Poor

08 Jul 2026

Tiffany

I loved the location of the inn . It’s very close to downtown which was very convenient however our floor in the room had not been swept . I am not a fan of dingy towels and bedsheets . I feel they need to be replaced when stained . It was an easy check in and check out process .

10/10

Exceptional

07 Jul 2026

William

The complimentary breakfast was good, however for variety and non-sausage eaters bacon would have been nice. The room was clean and comfortable. The staff was helpful and courteous.

Partner

10/10

Exceptional

06 Jul 2026

Kayla

Enjoyed our stay for our first trip to N. Carolina

Friends_and_family Family

8/10

Excellent

06 Jul 2026

Keola

We loved the way the hotel made use of space. Property was very conveniently located for our vacation plans. Hotel staff both day and night were really pleasant and helpful.

Family_with_children

10/10

Exceptional

06 Jul 2026

Pamela

Enjoyed our stay

Partner

10/10

Exceptional

06 Jul 2026

Jorge

It is very close to everything. Easy access.

Partner

8/10

Excellent

05 Jul 2026

Kimberly

Place is clean and location is 5 mins away from biltmore mansion and just few minutes away from downtown ashville

Friends

8/10

Excellent

05 Jul 2026

Thomas

Pretty good experience overall, but there were some notably dirty spots in the bathroom (right behind the toilet seat where the toilet seat latch had broken off and not been replaced, edges of the floor) that were off-putting. Breakfast was decent, did include round eggs and sausages as well as typical carby options.

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Melissa

Great place to stay near Asheville

Partner

2/10

Poor

04 Jul 2026

Nicolaa

My husband and I booked this room for our elopement. We thought it would be a nice place to stay while we are getting married without staying at the ritz while having a nice place to stay.

When we arrived it was in a poor location, parking was awful, and there were signs everywhere warning kids not to jump, stating that kids shouldnt be left unattended, and when we went to grab a snack in the closet the staff blocked us in. We got into the room and the bed was wet, the room was much smaller than we expected and we asked for a refund. They said they couldn't refund us because the hotel was full. How is that our fault? Sounds like you can be out of our money, jeez. Anyway, not only was the bed wet but it creaked just as we threw clothes on it like godzilla and Rosie O'Donnell had a good time on there preozempic era. Might as well throw on lizzo too.

The breakfast was awful. They had generic cereal, broken waffle makers, and instant coffee. 3 star hotel and ascend collection? Go to the red roof inn get what you pay for.

Partner

8/10

Excellent

02 Jul 2026

Frances

Room was very clean and well-appointed. Appreciated the friendliness of the staff.

Friends_and_family Family

6/10

Pleasant

02 Jul 2026

jane

Room small it mostly up dated. Linings old. Bed very nice new flooring. The maid did nothing poor for next day. Did not sweep. Defrost refrigerator and left pool of water did not leave the part to make coffee did not replace make up remover. Absolutely the best location. Did not eat breakfast

8/10

Excellent

01 Jul 2026

Pamela S

Clean room

Partner

10/10

Exceptional

01 Jul 2026

Mubeen

Very nice and clean place to stay.

Self

8/10

Excellent

30 Jun 2026

Brett

Room was clean, parking was free and adequate, staff was friendly. Breakfast was, well, average.

Partner

10/10

Exceptional

29 Jun 2026

Stacey

Room was clean, comfortable beds! Looked newly renovated. Good variety for breakfast, extra seating in attached room. Overall great stay!

Partner

10/10

Exceptional

29 Jun 2026

Kathy

Clean, quaint but modern, and convenient to everything!

Self

10/10

Exceptional

28 Jun 2026

Tolulope

Decent hotel. Slept woke up and they have breakfast

Partner

10/10

Exceptional

27 Jun 2026

Tabitha

Very clean. Rooms were updated and very nice.

Partner

10/10

Exceptional

25 Jun 2026

Viktoryia

Excellent !!!

Partner

2/10

Poor

24 Jun 2026

Paul

This hotel was exceptionally basic and way overpriced. By no means would I ever stay there again. It had mold all around the shower tray and it was very noisy. I was very disappointed and regretted staying there from the moment we checked in. “Breakfast” was completely inedible. Any other hotel would have been a better choice.

Partner

10/10

Exceptional

24 Jun 2026

Kristin

Such a great location and stay! Staff was great!

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Toyn

Room was clean, staff was great, breakfast was better than most, parking was convenient, property was quiet.

Partner

6/10

Pleasant

22 Jun 2026

Jade

The Biltmore Lodge is very much an \"OK\" hotel. Some of the unpleasant things about this place were that we found a daddy long leg in our bathroom, plus a lady bug by the window. Furthermore, the housekeeping staff told us they would be back to clean our room when we asked for towels yet our room was never cleaned. The breakfast was the worst part. It was the worst hotel breakfast we'd ever had. I didn't eat a thing when I typically love hotel breakfasts (even those fake eggs). There was no breakfast meat and all they had for eggs were these cold egg patties. It's a good hotel for trying to save a buck but don't expect greatness. Looking back we would have spent more to have a better experience.

Partner

10/10

Exceptional

22 Jun 2026

Glen

Staff was helpful and room was great.
Breakfast was good.

Self

4/10

Poor

22 Jun 2026

Steve

Definitely affordable, however there was no iron, the room phone didn’t work to call the front desk, the TV had limited channels and hard to navigate and the bathroom door would not stay open.

Partner

10/10

Exceptional

20 Jun 2026

Mia

Friendly staff. Very helpful. Rooms were large with NO carpet which lends to cleaner rooms.
Breakfast was ok but could have offered healthier choices. I would stay there again. Convenient to highway and attractions.

Friends

2/10

Poor

19 Jun 2026

Eric

The property is clearly aged and in need of a refresh. The room above us started leaking thru our bathroom ceiling, when I took this issue to the desk I was informed they were all booked up. However while at the desk a person arrived and was asked if they had a reservation or were a walk in , they replied they were a walk in. So this confused me as they claimed to be all booked up, I believe I know the reason for this discrepancy but I'll keep that to myself. Clearly giving the choice brand a chance was a BAD choice.

Friends_and_family Family

6/10

Pleasant

19 Jun 2026

Clarenda S

I'm handicapped and there were no handicap parking spaces when I arrived. And I had to walk a pretty good distance. As far as staff they were all friendly and knowledgeable. The hotel itself I love this isn't my first time staying breakfast I didn't get this time but the last time it was great. My only complaint was something that they probably couldn't control which is the family that was staying across the hall for me were very very ramble just loud all throughout the whole late until the night I could barely get any sleep so if your thought to stay here I would suggest it the prices or reasonable each time and like I said if you're handicapped you might want to tell them ahead of time maybe they can do something about prop parking but other than that it's a great place

Self

6/10

Pleasant

19 Jun 2026

Christina

I booked based on reviews that I read. I was extremely disappointed in the property when we arrived. Our room was alright but the shower was disgusting. It had mold all over the seams of the shower and didn’t appear to be cleaned. Our toilet was dirty and had dried urine all over the seat. In our room the floors were not swept. The hotel as a whole needed some love and more detailed attention to fix it. The breakfast was awful and had no options. It was supposed to be amazing according to the ratings. I was very disappointed and will not be staying again nor would I recommend anyone stay.

Partner

10/10

Exceptional

19 Jun 2026

Giselly

Nice and clean, good breakfast as well!

Family

10/10

Exceptional

16 Jun 2026

Jean

Very affordable if you like to explore the Asheville area.

Partner

6/10

Pleasant

16 Jun 2026

Alissa

The walls are very thin and from simply walking from the bathroom to the bed our downstairs neighbor filed a noise complaint. Hotel is a good location, centrally located, but wouldn’t choose again.

Friends_and_family Family

4/10

Poor

15 Jun 2026

Jennifer

Ok place to stay if you just want an easy & quick location from the highway. The room looked clean at first glance but wasn’t great when you looked closer. The tissue box was completely empty, there was a strong smell of air freshener & smoke that was very overwhelming. The carpets in the hallway were very stained and not vacuumed very well. There was also someone smoking pot in the hallway & screaming for everyone to wake up at 6 am. Overall, I don’t recommend.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Michael

I could very much tell that this hotel was very well-maintained. The staff was kind and helpful. The free breakfast was excellent too. My only comment is that the parking got a little tight at night as the parking spaces were almost all filled up. There is extra parking “above” their parking lot, but just be careful to park in the correct spaces and not the neighboring business’s spaces. I had no trouble but just wanted to share. I would definitely stay here again. If you’re into craft beer, Burial’s Forestry Camp location is like 5 minutes away. Downtown Asheville and the Biltmore are close too and are easy to get to via car or an Uber. Thanks for an easy experience! You also save some money by staying here and not downtown or with the Biltmore hotels.

Self

8/10

Excellent

13 Jun 2026

karey

Clean

10/10

Exceptional

13 Jun 2026

Dorothy

Very very nice room. Clean and very nice people

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Crystal

It was good but just super small

Family_with_children

4/10

Poor

09 Jun 2026

Marianne

This property initially gave us a dirty room- with penny-sized dried red blood circles splattered under the sheets that we removed for inspection- & on the center of the blackout curtain, curly coarse pubic hair and other kinds of signs in the sheets that the sheets had not been changed. This sort of unkept condition. There were stains on what were supposed to be the “fresh” folded towels as well. Thanks to the manager in training taking our pictures of the room seriously, we were not given a customer service apology of any sort, but thankfully were wordlessly upgraded to a much nicer suite. Breakfast had lots of carb choices, though the area had flies trying to get to our food as we were eating and shooing them away.

Friends_and_family Friends

10/10

Exceptional

08 Jun 2026

Carletta

It was a nice visit. Room was clean and comfortable. Had to wait a couple of minutes when we checked in as no one was at the front desk, but he was pleasant when he arrived. Would stay here again.

Partner

10/10

Exceptional

07 Jun 2026

Laura

Staff was exceptional.

Partner

10/10

Exceptional

07 Jun 2026

Robert

Room was very clean and breakfast was very good.

Partner

10/10

Exceptional

04 Jun 2026

Mike

Very friendly staff and clean rooms

Family

10/10

Exceptional

04 Jun 2026

Carmen

Updated. It had thoughtful additions like wireless charging on the lamp. The lobby is beautiful with a brick fireplace. It has bold bright colors in the breakfast area and in the rooms. The barn door for the bathroom works perfectly and easily. Plenty of storage for clothes and items. The breakfast is like most hotel free breakfasts. Would definitely stay here again.

Partner

8/10

Excellent

03 Jun 2026

Renee

Only one elevator and it was used by housekeeping most of the time.

8/10

Excellent

01 Jun 2026

Jessica

Breakfast area seemed a little squished. A few more options for breakfast would have been great as well. The room was nice. However there was no remote for the tv so that was interesting to figure out.

Partner

10/10

Exceptional

01 Jun 2026

Bobbie

It was awesome place to stay and very clean

10/10

Exceptional

31 May 2026

Yakia

Our stay was quiet and relaxing. We enjoyed our stay.

Partner

6/10

Pleasant

30 May 2026

Michele

We booked a room for five people. Had to ask for linens for pull out bed and extra towels. Breakfast stopped 25 minutes early.

Friends

4/10

Poor

29 May 2026

Lindsey

The man working when we checked in was not welcoming or nice. Honestly he was rude. He seemed to have a group of buddies hanging out in the lobby with him. The floors in the room were dirty with crumbs in multiple places. The door frame on the inside was coming off. The breakfast was very lacking and not much was offered. The beds were comfortable. The man working we checked out was very friendly. He smiled and was happy to talk to us.

2/10

Poor

29 May 2026

Karen

You can hear everything the person above, below and beside you does. From running, screaming kids above us, to a lady and her partner fighting, tv , toilets flushing. Would not recommend. Also, needs upda

8/10

Excellent

29 May 2026

Christy

Helpful staff. Great breakfast. Close to Arc encounter and a great Mexican restaurant.

Friends

4/10

Poor

28 May 2026

Isela

Our room was not clean and was missing shampoo and soap (which I was able to get from the front desk). We were only staying one night and I had to jump on a call right when we got there, so didn't notify the staff. There were visible stains that didn't look like they'd ever been cleaned on the pull-out couch in the room and it was dirty when we pulled it out. My kids enjoyed the indoor pool and the breakfast, but I would not stay here again.

Family_with_children

10/10

Exceptional

26 May 2026

Pamela

Clean rooms , friendly staff!!

6/10

Pleasant

24 May 2026

Alicia

Staff were helpful, good location for what we needed. Gym facilities were a let down. Breakfast was basic, we only ate it on the first day. Overall though a nice stay for a long weekend.

Partner

4/10

Poor

24 May 2026

Don

The rooms were large and clean. The hallways were terrible. The carpets were very dirty and stained. The kitchen food for breakfast was below average at best. Not very happy overall with the hotel.

Partner

6/10

Pleasant

24 May 2026

Brian

So the breakfast was minimal miniature muffins, small yogurt cups, cereal, a waffle maker, egg patties and biscuits. Our shower leaked all over the floor, the bathroom door was broken were even shut had a gap, and they wouldn’t enforce any noise complaints we had people sitting on the patio just outside our window until 1am just yelling.

Family_with_children

6/10

Pleasant

23 May 2026

Christopher

We were only there for 10 minutes before the people downstairs started complaining about us being too loud, but we were just moving our things into the room.

Family_with_children

6/10

Pleasant

22 May 2026

joji

Poetry is old we had to change room due to noise from upstairs

Partner

10/10

Exceptional

21 May 2026

Joel

Extremely helpful and friendly front desk.

Beds were extremely comfortable.

Self

10/10

Exceptional

20 May 2026

Pamela

Nice clean room. Not the largest we've ever stayed in but there was everything we needed. We enjoyed the shower head and water pressure.Nice size tv. Check in was quick and personnel was kind. Parking lot was rather small.

Partner

10/10

Exceptional

20 May 2026

John

We loved the location of this place. Will definitely come here again on a future trip.

Partner

8/10

Excellent

19 May 2026

Carol

This hotel is located in close proximity to many Asheville attractions. The staff was very helpful and friendly. Our room was nice and clean. Good experience!

Partner

10/10

Exceptional

19 May 2026

Patricia

Breakfast is what you would expect, geared more with continental with the exception of sausage and scramble egg patties with a couple fresh waffle irons. Over all it what we expected.

Family

8/10

Excellent

19 May 2026

Abigail

Parking was easy. Breakfast was the same each morning, adding more to the breakfast menu will be good.

Friends

8/10

Excellent

18 May 2026

Duain

the staff was very freindly

Partner

8/10

Excellent

18 May 2026

Angela

It was nice enough. Not really very close to Biltmore but not too far either. Staff was friendly. Parking easy.

Partner

8/10

Excellent

17 May 2026

Tammy

There needs to be more light in the room

Family

2/10

Poor

16 May 2026

Debra

Property and room was disgusting. Mood in tub and ceiling falling down in room. The desk clerk was just sitting in front area talking to a friend. When complained about room he was not apologetic and did not care when we tried to show him pictures. We did ask for refund and refused to stay. He did grant refund.

Partner