Brookstone Lodge near Biltmore Village

United States , Great Smokies - NC
ASHEVILLE, 4 Roberts Road
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100 reviews shown

8/10

Excellent

28 Apr 2026

Olasunkami

Breakfast was okay. Internet was free and adequate.

Self

8/10

Excellent

28 Apr 2026

Jenelle

It's okay

Business

10/10

Exceptional

26 Apr 2026

Gerardo

We enjoyed staying at the hotel

Partner

8/10

Excellent

26 Apr 2026

Walter

Good location. Great beds.

Friends

6/10

Pleasant

24 Apr 2026

Stephani

Yes

Friends_and_family Family

8/10

Excellent

21 Apr 2026

NADINE

6/10

Pleasant

21 Apr 2026

Christopher

Clean room. Decent stopover.

Partner

10/10

Exceptional

21 Apr 2026

Kathleen

I had a very nice, clean room. Staff was pleasant. Check in fast & easy.
The hotel is very nice, in a safe area, good parking.
Breakfast is typical hotel Breakfast. Yogurt, bagels, muffins, cereal. Enough to get you going in the morning.
I definitely would stay here again.

Self

10/10

Exceptional

19 Apr 2026

William

Staff was really nice room was clean could use improvement with breakfast!

Friends

10/10

Exceptional

18 Apr 2026

Carol

Everything was great. Beds were comfy. Rooms were clean. Staff was helpful.

Family_with_children

6/10

Pleasant

18 Apr 2026

Marie

our room door did not latch and lock unless slammed, staff was disinterested in this issue. sliding barn door on bathroom was cumbersome and noisy. sliding doors on shower were difficult to keep in place. we stayed at 5 different hotels in 7 days of travel, I would rank this one lowest on scale, not recommended.

Friends_and_family Friends

10/10

Exceptional

16 Apr 2026

Angela

Family_with_children

10/10

Exceptional

15 Apr 2026

Jenelle

Yes

Self

8/10

Excellent

14 Apr 2026

Alison

Clean room, staff were great and knowledgeable. Breakfast was fresh but where's the meat??

Family

10/10

Exceptional

12 Apr 2026

Sandra

We really enjoyed the poo.

8/10

Excellent

12 Apr 2026

LISA

Nice facility for the price. Nicely remodeled and clean. Staff was helpful when we had an issue. Very noisy from folks walking around upstairs. Gym is tiny with two machines. Breakfast was ok. Waffle maker, bagels and pastries, tiny egg rounds and sausage patties. Nothing to do or restaurants that are walkable, but convenient to the Biltmore.

Family

8/10

Excellent

10 Apr 2026

Lin

it served its purpose but it is dated and could use an reno

10/10

Exceptional

09 Apr 2026

NADINE

Great services

8/10

Excellent

05 Apr 2026

Jennifer

The continental breakfast is nothing special but gets the job done, cereal, muffins, waffle maker, juice, coffee, and yogurt. Room was clean and included a mini fridge and microwave which is a huge plus. AC unit kept rattling but that might of just been my room. Overall, it was a good experience.

2/10

Poor

03 Apr 2026

Susan

The instructions for the room placement is not stated clearly at all. The clerk was rude in explaining that you have to cross the creek ride the elevator circle around the building to up stairs and then get to the hall for the room. Once inside the room the door to the balcony didn't close properly and had such a gap we were grateful it wasn't raining. The amenities and access are not very convenient for older guests or handicapped persons. I wouldn't recommend this property to anyone

Partner

8/10

Excellent

03 Apr 2026

Nancy

Bathroom door would not lock or stay shut. People in room above us made lots of noise at night.

Partner

10/10

Exceptional

03 Apr 2026

Edward R

The Brookstone Lodge is clean and convienent. Only fault is no room safe. However a great value, and we would stay here again.

Partner

8/10

Excellent

02 Apr 2026

Jeff

The AC did not keep the room cool enough during the night.

Family

10/10

Exceptional

31 Mar 2026

Jennifer

Clean room, good indoor pool, comfy beds and precise room temp. Ridiculously. Close to Biltmore. A good stay.

8/10

Excellent

30 Mar 2026

David

Family

10/10

Exceptional

29 Mar 2026

Reinaldo

I was happy with my stay… breakfast was ok.

10/10

Exceptional

29 Mar 2026

Debbie

Rooms were spacious. Beds were comfortable. Very close to Biltmore. Room could have been a bit cleaner.

Family

10/10

Exceptional

29 Mar 2026

Christopher

Good value

Partner

4/10

Poor

27 Mar 2026

Nathan

Room was not very clean. There was a visible gap between the toilet and floor. Staff called saying there was a leak into the room below. Bath mat was wet and we worried it may have been due to a leaky toilet. Pretty gross.

Family_with_children

10/10

Exceptional

22 Mar 2026

Joseph

The stay was nice and clean

Family_with_children

10/10

Exceptional

22 Mar 2026

Shelly Lynn

Nicest staff around!

Family_with_children

8/10

Excellent

21 Mar 2026

Anne

N/A

Partner

10/10

Exceptional

21 Mar 2026

Teresa

Great location and wonderful staff

Partner

10/10

Exceptional

20 Mar 2026

Marlon

Clean room. Nice staff.

6/10

Pleasant

20 Mar 2026

Beverly

Everything was fine. It’s not a five star hotel by any means but it was fine for an overnight stay. Everything was clean and we didn’t need a thing extra. Staff was great, breakfast was fine. My only complaint was that the entire hotel smelled like marijuana.

Family_with_children

8/10

Excellent

20 Mar 2026

Josephine

Room was clean and perfect size.
Lobby smelled a bit old, but rooms were great.

Breakfast was the same both mornings.

Staff- very average.

6/10

Pleasant

19 Mar 2026

Maria

The hotel had a problem with stink bugs that kept getting into my room. They are not harmful, but they are not fun.

Partner

10/10

Exceptional

18 Mar 2026

Karen

The beds were really comfortable and we enjoyed our stay.

Friends_and_family Family

4/10

Poor

12 Mar 2026

Ken A

The staff was not friendly at all.Couldn't answer any of our questions concerning the area that we were in and no advice on where to go

6/10

Pleasant

11 Mar 2026

Christy

The room itself was great and clean. Staff was friendly, but there were some incidences while we were there that really put me off. Sketchy people in the lobby, someone doing burnouts in the parking lot after 11pm, weed smells in the corridors, any one thing wouldn't have put me off, but with all that happening I won't be coming back.

Friends_and_family Family

8/10

Excellent

10 Mar 2026

Rebecca

Clean room

Partner

8/10

Excellent

10 Mar 2026

Madison

Overall the space was very clean and staff was friendly. Our room was quite stuffy which didnt is our only complaint

4/10

Poor

09 Mar 2026

Peyton

there was no one at the front desk for about 10 minutes when we checked in

8/10

Excellent

09 Mar 2026

John

Hotel was clean. However, very noisy. Had to call staff to quiet adjacent tenants after the 10 pm Quiet Time Curfew. Lots of overhead noise.

Partner

8/10

Excellent

08 Mar 2026

Vida

The hot was warm.
The drank in the sink was slow. The staff was friendly and helpful. I will definitely come back and stay again.

Family_with_children

8/10

Excellent

08 Mar 2026

Robert

This was a pretty good location and there is easy access to the property. Of course, as we all know, when you book through hotels.com you seem to never get the best rooms. Our room faced the road and the noise could be pretty loud. The a/c unit was loud, too, and the fan could not be shut off - which actually turned out to be a good thing as it became "white noise" at night to help with the traffic. We stayed several nights and really, I only had trouble getting to sleep the first night. The bed was very comfortable, the room was clean (except for a hairball under the bathroom vanity which I thought was a spider at first, but this was something the maid couldn't have seen unless she sat on the toilet!).

Breakfast was pretty basic, but okay and they refilled the limited hot items regularly. The coffee was great and it was one of those machines, so it never runs empty.

As far as the staff - the ONLY interaction we had was at check in and check out. The rest of the time the front office staff never even acknowledged our presence. When we would come back in to the hotel or were leaving, they were usually sitting near the breakfast area on their phone and never even looked up. Not really a big problem, but not what we are used to. The maids and breakfast staff always smiled and said good morning, though.

Overall a good stay and we would stay again if we were in the area.

Partner

6/10

Pleasant

04 Mar 2026

Laura

Clean, safe, good price

Self

6/10

Pleasant

02 Mar 2026

Thomas

Bad breakfest, sub standard coffee.

8/10

Excellent

02 Mar 2026

Jennifer

This hotel is nice. The staff is wonderful! The beds are comfortable (and I'm a bed snob) but it it NOISY! The traffic noise is real. The people in the halls sound like they are in the same room.
Great stay! Just not if you're looking for quiet.

10/10

Exceptional

01 Mar 2026

Angela

The rooms were clean and cozy. I love the beds and comforters. The pool wasnt ice cold which the kids enjoyed. Staff was super friendly

Family_with_children

10/10

Exceptional

01 Mar 2026

David

Well maintained nice hotel. Only downside is heavy traffic near the hotel

2/10

Poor

26 Feb 2026

Jake

I had to wait to enter the building until someone at the front desk finally heard the phone ringing, I followed protocall for after hours check in. Also when I got into my room we had bugs on the bed. I killed and flushed in the toilet. Very discussing

Family_with_children

8/10

Excellent

26 Feb 2026

Jacqueline

Loved the heated pool.

Partner

10/10

Exceptional

23 Feb 2026

Geri

The room was well appointed, clean and comfortable. We arrived a bit early and the frint desk noticed how tired we were and git us into a room very quickly. Thank you.

Partner

10/10

Exceptional

23 Feb 2026

Frank

Large, clean room with a comfortable bed. Staff was friendly and helpful. We had a very noisy family at 4am, but that wasn’t their fault.

Partner

10/10

Exceptional

23 Feb 2026

Hanna

Excellent stay!

6/10

Pleasant

23 Feb 2026

Richard

Gym door did not open with room key. Advertises as a lodge but is really a decorative comfort inn. Limited parking also. Staff was courteous when we needed our HVAC looked at in room for overwhelming heat at night.

Family

4/10

Poor

22 Feb 2026

Kimberly

Bathroom door( barn door style) would not stay closed. Key cards were given in used paper holders. Group of men drinking beer between 2 trucks in parking lot when we came back from dinner. Side outside door of hotel had outside trash can overflowing with empty beer cans and still there this morning when left. The breakfast had only cold butter for toast. No jam, etc. No cream for coffee. No fresh fruit. Off brand cereals. Front desk person at check in and check out not friendly. Never said thank you, enjoy your stay, have a safe trip home, nothing. I would never stay here again and I wouldn’t recommend this place to anyone. Hope this review gives someone else the info I wish I had seen first. And fyi Barn Doors are for barns not bathrooms!!,

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

Frank

Very large room, and clean. A very noisy neighbor (and child) at 4am was a minor inconvenience, but in general the staff was very attentive.

Partner

8/10

Excellent

22 Feb 2026

Gabrielle

Pros:
Absolutely loved the location. It was in close proximity to shops, restaurants, and activities.
Breakfast was filling and there multiple choices. It wasn't 5 star but we didn't expect it to be.
Cons:
Only 1. We were hit with a $200 fee that we were not expecting. The front desk clerk was less than cordial. Iwill say that he was more accommodating after we said we'd go elsewhere because of the fee.
Overall a nice stay.

Cin

Partner

8/10

Excellent

17 Feb 2026

Ron

Clean and accessible

6/10

Pleasant

16 Feb 2026

Diana

It was average - only stayed there bc of the location. Will not stay there again.

Friends_and_family Family

6/10

Pleasant

15 Feb 2026

Caroline

Used AARP by Expedia to book a specific room for girls weekend stay. Called in afternoon to explain late arrival. Was told everything was good and no problems. Got to hotel and given a standard double instead of reserved suite.
When asked hotel said it was all they had and had given our room to a stay over customer. We had to stay in the smaller room and to top it off, bathroom door would not stay closed. Breakfast was less than good. Will not stay at this hotel again.

Leisure Friends

10/10

Exceptional

14 Feb 2026

Erinn

Clean hotel with friendly staff. Heated pool is a must visit for quick relaxation.

Business Self

10/10

Exceptional

14 Feb 2026

Laura

Hotel was close to Biltmore and room was nice

4/10

Poor

14 Feb 2026

Angela

They lied the hot tub was broken

Leisure

2/10

Poor

12 Feb 2026

Michael

Damon at the front desk called me a liar when I told him I had a ESA dog. He told me everyone says that, even after I offered to show him the paperwork from my medical provider. I told him that there was no pet policy on the hotels site and regarding a service dog. They are allowed to go wherever the owner goes. He was very rude and short with me. I had prepaid for a week stay and had to call Expedia for a refund.

Business_and_leisure

8/10

Excellent

11 Feb 2026

Cynthia

The staff was amazing. Our room was clean. Our only issue was that our room on the 4th floor was stiflingly warm, and we couldn't determine whether

8/10

Excellent

11 Feb 2026

James

Room was clean and staff was friendly

10/10

Exceptional

10 Feb 2026

Nancy

Very nice place with super clean rooms, comfy bed, and yummy breakfast. yummy b

Partner

10/10

Exceptional

10 Feb 2026

Sandy

Clean room, helpful staff, no complaints.

Self

10/10

Exceptional

10 Feb 2026

Kathy

Rooms were clean, staff was great, it was quiet. Would stay here again.

Partner

6/10

Pleasant

05 Feb 2026

Bailey

Clean. A little loud.

10/10

Exceptional

02 Feb 2026

Donna

Very clean.

Business

4/10

Poor

30 Jan 2026

Jason

The heater was very loud and the didn't have tempur pedic beds they advertised.

Friends_and_family Family

4/10

Poor

28 Jan 2026

Erin

Attendant was very nice but the overall feel of the place was cheap. The room was very small and the shower was very narrow. It was quiet and close to stuff so that was positive.

Also the breakfast area was strangely arranged so it was hard to get to the offerings because the tables were very close to it. We went down for breakfast, but quickly left because a large family suddenly burst into gospel music and we became very uncomfortable and left to get breakfast elsewhere.

Also the parking arrangements were strange and you had to either park in one of the few spaces or walk up a weird steep hill

It didn’t feel like the accommodations were accurately reflected in the Expedia listing.

Leisure Partner

10/10

Exceptional

26 Jan 2026

Darren

I had never stayed here but needed a room to be close to work in case of the bad weather that was forecasted. I thought it was a fantastic place! My room was really nice, it was clean, and it was quite. I was really impressed with everything. I will use this place again if I need a place close to my job!

Business Self

10/10

Exceptional

25 Jan 2026

Melanie Lynn

I had to book a room super last minute without any firsthand knowledge of the area. My room was clean, the amenities were great and the staff went above and beyond.

4/10

Poor

25 Jan 2026

Camelita

I came to this hotel because, I had filming to do at the biltmore mansion, and this hotel was in close proximity. The shower in the room was terrible, the water would not go down as the shower was running causing water to almost overflow. Could not shower comfortably (huge) inconvenience) I could not wash my hair or body comfortably. Staff wasn’t friendly at all except for the tall small frame gentleman, that was at the front desk when checking in. Breakfast was ok, except it started late, the lights were not on, and it looked closed down. I asked if breakfast was been served, and I was told at 630 am, It was way pass that time. The Hotel was spotless! Cleaning staff were very good and professional. Location was good, parking was good. The shower incident, was a huge turn off for me, being that I had filming to do for a movie. I will not return to this hotel

Business

10/10

Exceptional

24 Jan 2026

Michael

Very very nice place to stay! Older facility but nicely maintained and updated. Desk staff was friendly and helpful. Breakfast was fairly simple but zero complaints. Would definitely recommend.

Leisure Self

10/10

Exceptional

23 Jan 2026

Amanda

The room was clean. Staff is friendly. The amenities were great- the heated pool is fantastic after hiking.

Leisure Self

10/10

Exceptional

15 Jan 2026

John

Rooms were great, location didnt matter, price was good.
Only complaint is it's wood frame building and you hear every step from guest on floor above. Sounded like a dance was going on in the morning.

So either request the top floor or hope the room above you is vacant or they sleep in.

10/10

Exceptional

14 Jan 2026

Tom

Wet clean hotel and great employees, would certainly stay there again, great value for the money

10/10

Exceptional

14 Jan 2026

Victoria

Great day and easy access to the Biltmore village and Highway

8/10

Excellent

14 Jan 2026

Mary

Room was spacious and very clean. I enjoyed my 4 days there. Awesome TV!!!

10/10

Exceptional

14 Jan 2026

Stephan

Nothing bad to say. It was very clean, quiet, and the bed was comfortable.

Partner

6/10

Pleasant

12 Jan 2026

Yolanda

The staff was nice and accommodating helping us with not having a tv remote. There was no cable. The rooms are small and clean. The rooms are old with some updates. I did appreciate no carpet. There's no room to really relax in the room without being on the bed due to size. An overnight stay is ok. I would not recommend multiple nights unless you plan to just sleep or relax in bed.

Leisure Partner

6/10

Pleasant

12 Jan 2026

Mary

The bathtub didn’t drain well. I showered in ankle deep water. No bars to hang towels on. The coffee maker in the room didn’t work.

8/10

Excellent

10 Jan 2026

SALLY

Great room, clean large

10/10

Exceptional

09 Jan 2026

Faith

Everything was very nice, clean, friendly check in and out. Bed comfy, nice soft sheets. Room a good size, nice bathroom and shower. The only thing was that it was noisy because of the Main Street it was on, lots of street traffic and noise. But we found the location very convenient for our stay.

Leisure Family

8/10

Excellent

09 Jan 2026

lucinda

there was leftover food in fridge, I notified front desk, who offered to come and get it, I had already bagged it up, few ants in bathroom, suggest no slip strips in shower/tub, the only hand rail was outside the shower at the lower end, I consider this a safety hazard for anyone over 65, and is a fall risk,

Business Self

6/10

Pleasant

08 Jan 2026

Denise

Room was clean. Very noisey hotel. Person above us had heavy feet and we had to call the desk.

Partner

4/10

Poor

06 Jan 2026

Shuting

The room we stayed has a mold, wet smell when we walked in. We are traveling with 3 young children and we do not feel comfortable for the kids to stay inside. We reported to the front desk request another room, unfortunately that was the last room available. The staff member was very friendly, he come in with deodorizer spray, he sprayed the AC filter, the room smelled better, however it does not change the mold conditions of the room. The floor was very dirty, my kids walked for 2 mins and their feet were already black. There was even an empty cup on the floor from last reservation. The Walk-in shower was leaking and the water was everywhere inside the bathroom, which made it unsafe for you to walk around, it was very slippery. We reported to the front desk, however it was not fixed as they promised. The property itself needs a lot of improvement as well. The exhaust fan never worked, the sofa bed is old and very uncomfortable to sleep on. My 3 kids ended up staying with us in 2 queen beds, it was just very inconvenient. The staff member were very friendly, the breakfast was ok, very basic but hot and clean. The location is very convenient as well. Our biggest concern was the cleanliness and the condition of the room, other than that, it was good.

Leisure Family_with_children

10/10

Exceptional

05 Jan 2026

Erika

Everything very clean. Just the breakfast ran out so fast, around 8:00am wasn’t enough food to eat

6/10

Pleasant

05 Jan 2026

Gary

Room was clean. We didn't spend a lot of time at the hotel but it was good for our short time there. Would stay again

Partner

8/10

Excellent

05 Jan 2026

Heather

Clean rooms and friendly staff.

Leisure Family

10/10

Exceptional

04 Jan 2026

Pamela

We loved this hotel. Very clean

10/10

Exceptional

04 Jan 2026

Robert

clean room, front staff was quick and helpful....I loved the fact that this amazing cozy and modern room was only like 12 minutes from the Biltmore House.

Leisure Partner

10/10

Exceptional

04 Jan 2026

Mike

Nice place

Partner

6/10

Pleasant

04 Jan 2026

Ariel

The room was just OK. The bathroom floor was sticky. We made it known to housekeeping but they never cleaned our room during our stay.