Cbd Plaza Hotel

8/10

Excellent

24 Mar 2026

Dale

My only complaint is that Orbitz seen as 3rd party on checkin. It takes time for them to find the email. Same for all 3 checkins. They do not recognize that i stayed 3 times with only 2 day laps. They do not have appreciation for repeat customer.

8/10

Excellent

13 Feb 2026

Pedro

Average

4/10

Poor

10 Jan 2026

Daniel

No hot water

10/10

Exceptional

18 Nov 2025

Jason

Staff very kind polite, service excellent, very convenient location to bus terminal, and Sm Mall , local vendors 7-11 next door very practical,
enjoyed my stay ☺️

Leisure Self

6/10

Pleasant

27 Oct 2025

Analiza

There were ants everywhere. And no hot water. But the Aircon worked good

6/10

Pleasant

12 Sep 2025

Cindy

It's okay, but probably wouldn't come back next time I'm in Naga city. We paid for early check-in and when we got to our room, it wasn't cleaned well and the bed wasn't made well, but we were so tired from our trip that we waited until the next day for them to clean the room (and my cleanfreak mom sanitized every surface already). The next day, the bed was made well and the floors noticeably cleaner. Free breakfast was ok, a little inconsistent (food was sometimes cold). Front desk was friendly and helpful, but any time we needed something that they couldn't give to us directly at the front desk, rarely got to our room. Ex. We asked for more towels and they said they'd bring it to our room. We probably asked 4 times during the trip and they gave extra towels once. Would not recommend unless you prioritize convenience (next to 7-Eleven, a korean convenience store, lcc, sm mall, and the bus terminal is judt across the street).

Leisure Family

4/10

Poor

14 Aug 2025

Jessete

Reception - very slow

2/10

Poor

07 Aug 2025

Michael

I have actually travelled here before and it was fine. I drank because I felt it unfair that they spring on you that drinking is not allowed. The last time I booked it again and forgot this fact. I don’t know why they don’t allow drinking I just think it should be very obvious that you aren’t allowed from their thing on Expedia. It was about four in the morning I just got off a bus and I wanted to sleep, I wanted to have a couple drinks before that. I had to sign a paper agreeing that I wouldn’t drink or that I would be fined 2000 pesos. Don’t know how that’s any of their bussiness if I’m not causeing a problem. The lady showed the opposite of urgency to get us into our room. No one helped us with our bags. I diddnt drink the last time I went there because I was signing an agreement. I don’t think that agreement should be binding if they don’t have that info on Expedia. The people are nice enough, I was just quite grumpy and being an adult and having someone say they are gonna charge me a fine money for having a couple drinks in my own room. I’m hoping I can remember that is their policy and I won’t go there. Shame because it’s affordable enough and close to the bus stop so I would maybe go there again but I have a huge problem with that particular property and I was very unhappy with the sogo hotel that’s right next door last time so I suppose it’s nagaland. I reccomend nagaland for a weary traveller if you are looking for affordability

10/10

Exceptional

04 Jun 2025

jm

Clean and it s near SM

Business_and_leisure Family

10/10

Exceptional

14 Dec 2024

Christopher

Breakfast was not very hot, served without salt and pepper.

10/10

Exceptional

07 Nov 2024

Rossano

Water dirty

Leisure Self

2/10

Poor

28 Oct 2024

Scott

Hotel.com are thieves.

Hotels.com are liars and thieves. The hotel was underwater from a flood. Hotel.com knew this and still booked my room. Neither hotel.com, nor the hotel itself will give a refund on a room that was under water when booked.

Friends_and_family Family

8/10

Excellent

12 Oct 2024

Koloseta

Good location

Worth what we paid. Clean. Safe. Free breakfast and shuttle to the airport. Handy location walking distance to Bus terminal and SM Mall.

Partner

10/10

Exceptional

28 Sep 2024

Daniel

Nice clean and quite

Leisure

10/10

Exceptional

26 Sep 2024

Daisy

Enjoyed our Stay during Peñafrancia! Accesible and convenient. Already booked for the upcoming year

8/10

Excellent

26 Sep 2024

Edgardo

Like the way breakfast is prepared with many choices. Also, the renovated toilets

Leisure Self

8/10

Excellent

22 Sep 2024

stephen

For the price excellent

Leisure Partner

10/10

Exceptional

28 Aug 2024

Dennis

Great stay and great price.

The hotel is right across the street from the bus terminal. It was a very short walk. Our departure bus was late evening and we paid 500 pesos to remain in room until 5 pm. Then they were nice enough to keep our bags 2 more hours. The staff was helpful and polite. Response to our needs was almost instant.

Partner

6/10

Pleasant

19 Jun 2024

NOLASCO

The air conditioning is barely working and not cooling the small room I checked in.
I have to ask the staff to give me extra door badge to keep the A/C running if I’m out otherwise the room will always be hot when you come back for quick groceries or errands.
Room is small. Bed, linens and pillow is okay.
Area is safe. Conveniently located across the SM Naga.
There’s 7-11 that is nearby as well as different restaurants.
This is the typical you get what you paid for. For 2,000 pesos a day or $35 dollars you can’t really ask for anything else.

Leisure Self

8/10

Excellent

02 Jun 2024

Kelly

Good place to stay near the main bus terminal.

8/10

Excellent

03 Mar 2024

Mark

Decent

Good place for the price

Partner

10/10

Exceptional

29 Jan 2024

Daniel

This is a very affordable hotel. The rooms are nice and clean. The staff is very helpful. Even though their system didn't have my reservation from Expedia they worked with me and found the reservation after a while. The first room I stayed in had a wonderful hot shower. The second room the hot water was very hard to get to work and would cut off randomly. The AC in the first room worked wonderfully but the second room the AC unit was old and tired. It did cool down the room eventually but it really needs to be retired and replaced. The shower area and bathroom was absolutely wonderful. However the second room the shower divider leaked and I would always have a pool of water on the floor of the main bathroom area after a shower.

One tip I can give. The big rain shower heads are nice however they clog with hard water and minerals. You really need to clean these for them to function correctly. Both the first room and the second room had shower heads that didn't function correctly due to some of the holes being clogged.

The free breakfast was a bit disappointing but it was free and it was food. I really wish they would give you a bigger cup of coffee.

The free airport shuttle is awesome. This makes the hotel worth it if nothing else.

Also this hotel's location makes it well worth it. You are within walking distance of the 2 malls. Lots of street vendors and tricycles are always waiting to take you to further destinations at a good rate.

Leisure Partner

10/10

Exceptional

01 Oct 2023

Vivian

Recommended for no frills traveler

We had a comfortable stay at the hotel. The hotel and room are clean, the staff is nice and courteous and the breakfast is good. The location is perfect for bus travelers like us since it's right across the Bicol Central Terminal.

Friends_and_family Family

10/10

Exceptional

25 Sep 2023

GIOVANNI

Nice place to stay

Its my first time to visit Naga and its nice to be at a hotel near to malls and bus terminals. I like everything except for late check in time which is 3pm and no free drinking water.

Friends_and_family Family

8/10

Excellent

24 Sep 2023

Renila

Very good

Friends_and_family Family

8/10

Excellent

19 Sep 2023

Donald

It’s a good hotel, but could use a stricter cleaning policy. I have used this hotel multiple times and it’s pretty consistent. The plumbing to the rooms does not include hot water, as many hotels in Philippines. It’s probably the best you will find at a bargain price.

Leisure Partner

8/10

Excellent

17 Sep 2023

Princessa

Great experience

Leisure Partner

10/10

Exceptional

13 May 2023

JOHN JOSEPH

One of the most valuable hotel rooms in Naga City The service is also good

Business

6/10

Pleasant

17 Apr 2023

Iris

The bathroom floor of Room 232 was flooded with water even if the shower is not being used. I had to be transferred to Room 233 which has the same problem.

Leisure Self

8/10

Excellent

06 Sep 2022

patrick

it was a nice place to stay

Leisure Partner

6/10

Pleasant

25 Jun 2022

Verified traveler

Not so good

No towels, slippers, and even laundry bag. Still have to ask the front desk (very helpful). Listed as “deluxe” room but not quite deluxe-y feel.

Partner

6/10

Pleasant

26 Dec 2021

Karen

Be sure to get your breakfast before 9am or else you will get hungry because rice meals are forfeited afted 9am..😩

Business

10/10

Exceptional

27 Feb 2020

Teofilita

Nice

Friends_and_family Family

8/10

Excellent

09 Feb 2020

degeaux

I was glad that the hotel is within central district. Its near SM and Robinsons and most of all, the Bus Terminal. The room was neat and clean sans bathroom towels. The breakfast was good and the staff very efficient. It was a very quick check in and out. i would highly recommend this hotel.

Leisure Self

4/10

Poor

05 Feb 2020

So

Close to place we needed to be regularly but the hallways and rooms smell moldy. The first room we were in the ceiling have stains of leaky water from top floor and there was water on the floor. They did change our room after we complained.

Business_and_leisure Family

10/10

Exceptional

20 Jan 2020

Espie

I can't say nothing I stayed for a short period of time. All good.

Friends_and_family Family

8/10

Excellent

16 Jan 2020

Verified traveler

I like the location of the property. It’s near the church, shopping center and restaurants.

Leisure

4/10

Poor

30 Dec 2019

eduard

The room smells really bad, smells cigarettes even it is a non smoking room,no TV remote,we have to ask several times,the parking is not enough for the guests, very hard to get spot.I will not stay in this hotel again.

Friends_and_family Family_with_children

10/10

Exceptional

26 Dec 2019

Verified traveler

The staff are friendly and accommodating. Definitely will book again.

Friends_and_family Family_with_children

2/10

Poor

25 Dec 2019

Verified traveler

Shows good photos on the web, actual property doe snt look that nice.

Leisure Family

8/10

Excellent

17 Nov 2019

ChozyChe

Accessible to Malls☺️

Leisure Family

10/10

Exceptional

04 Oct 2019

Verified traveler

Honestly, our first room had a lot of flaws which normally would leAd me to rate it 1/5. But, the customer service compensated for it. Very great staff! They promptly responded to each of my requests. I complained about ants on the wall and someone immediately resolved it. Next, i informed them that the AC wasn’t working and they promptly transferred us to another room. I was completely satisfied! Not to mention the free airport shuttle and free breakfast. Really worth the money i paid. Highly recommended!

Friends_and_family Family

4/10

Poor

17 Jul 2019

Josie

The location is perfect. Near bus terminal , near SM and near stores with food.
Our office booked 2 rooms through the internet and paid for already. The front desk just gave us one room when we arrived. Not paying attention to the transmittal.

Business Partner

8/10

Excellent

17 Jul 2019

Verified traveler

Shopping mall and bus terminal was just a stone away😊

Friends_and_family Family_with_children

10/10

Exceptional

17 May 2019

vonchielo

clean & affordable

Leisure Family

2/10

Poor

24 Apr 2019

Verified traveler

On 18Apr, I requested a booking for 23 Apr online. However, I was charged for a booking on 19 Apr w/c I could not possibly make it.... When i called the attention of CBD of the erroneous charges, no help came.

Business Family

4/10

Poor

09 Mar 2019

Verified traveler

I didn't like the breakfast
The room wasn't what i expected to be shown on advert.

Business_and_leisure Self

8/10

Excellent

05 Jan 2019

Ray Andrew

Good for a short trip.