Zizi

Japan , Kyoto
KYOTO, 320 Furunishicho Higashiyama Ku
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49 reviews shown

8/10

Excellent

06 Oct 2025

Jeremy

A really mixed experience - some great things to recommend this place and some quite poor things you should know about. Like some other guests before us it seems, we also did not receive a PIN code before we got there and so had no way to get in to the building let alone our room. Didn't even know we needed a code except other guests told us after we arrived. Took quite a while to get a response from the owners/managers, and I had to turn on roaming to do it as they didn't respond to Whatsapp via the eSIM we were using. So that was all costly and stressful but after about an hour it was sorted out, thankfully. Not a great start tho, and it seems we're not the first this has happened to.
OK, the good stuff... Great location - quiet but very close to a great part of town and train stations (my wife saw a geisha on the street outside). Big room, clean and well set-up and loved the balcony (tho having a balcony means you have to lug bags up all 4 flights of stairs as there is no lift). The mixed stuff - there's great attention to detail in some ways like the slippers, the Dyson hairdryer and care packs, but poor in other ways like no way to organise room cleaning, no bedside lights, nowhere to hang your towel in the shower area. And some suggestions... reception is only sporadically manned but they are not friendly, welcoming or helpful - a smile would be nice? And randomly, drill some ventilation holes for the fridge cupboard because that fridge gets proper hot in there!

Leisure Family

10/10

Exceptional

12 Aug 2025

Tina

The room is big for 4 adults. Microwave and toaster. Full fridge shower was big and has laundry machine in room. The clothes will not dry completely. You need to hang them but there was many hang her. My only complaint was the AC. It was Soo loud! Sounded like there was a hurican in our room.

Leisure Family

6/10

Pleasant

03 Aug 2025

Laura

Self check in - we were provided with a Japanese character but when we got there each room was named with English letters. Could not get a hold of anyone who worked there for 2 hours. Hotel was clean and spacious. Stairs to get to the rooms steep and awkward with luggage. Not all amenities they list available - had to request a microwave be put in common area to use and safe did not work - staff unsure how they worked either. Area quiet and out of the way - 7 minute walk to subway station.

Leisure Family_with_children

8/10

Excellent

15 Jun 2025

Wendy

Check in was a bit confusing. There was no one on site even though we areived within the time frame. Room was comfortable and clean. However the stairs are incredibly steep and narrow. We were on the 3rd floor with lots of luggage. No elevator.

Leisure Family

6/10

Pleasant

07 Jun 2025

Aruna

Inside of the room was big and nice (especially the bathroom), but be aware there is no elevator and very limited staff. This hotel does not offer luggage delivery but the family mart located two minutes away does offer it. Also, they weren’t super clear about the room cleaning policy (you have to message them to receive cleaning which is definitely not typical for a hotel to do). The area the hotel was located in was very convenient. Overall it was okay, but be mindful of the limitations.

Leisure Family

6/10

Pleasant

31 Mar 2025

Kriston

No microwave

The only issue was no microwave as advertised. Other than that it was a nice quiet comfortable nook that had style. Would recommend.

Friends_and_family Family

10/10

Exceptional

21 Mar 2025

Chad

We enjoyed our stay.

10/10

Exceptional

19 Dec 2024

Lisa

A little bit out of the way but so very comfortable with a huge suite. Would definitely recommend!

Leisure Family

8/10

Excellent

30 Nov 2024

Daichi

it was a great stay at a reasonable price

Leisure Family

6/10

Pleasant

26 Nov 2024

Melissa

The entry to the hotel was easy. I couldn’t find the lounge or paperwork to properly sign in. The resident next door came out yelling if she even saw a foreigner near by. She scared my children and was completely over-the-top. The room was very nice but we would’ve liked an interior lock. The room was very stylish and comfortable.

Leisure Family

6/10

Pleasant

21 Jul 2024

john marshall

The room looks nice but there are dust everywhere. They don’t pick up trash and they don’t clean the room daily.

Leisure Family_with_children

8/10

Excellent

28 Jun 2024

Benjamin

Property is beautiful and located in a nice area. However, the place wasn’t clean, carpet wasn’t vacuumed and the place is very dusty. There is no staff at anytime for us to ask questions or request anything that we need.

Leisure

10/10

Exceptional

16 Jun 2024

Maria

Very convenient location close to restaurants shops and transportation. Very quiet street, excellent very happy with our stay

6/10

Pleasant

07 Jun 2024

Verified traveler

Wrong code for the hotel front door was given. It happened at the beginning and also after a few nights stay. There was a big cockroach in the room after our first entry.

Partner

8/10

Excellent

03 May 2024

John

Worked out well. The only issue we had was a delay on getting us the self check-in information. We had no idea what to do when we got there. Then in the middle of our stay the code to the front door and our room was changed and we couldn’t get in.

Family

6/10

Pleasant

29 Mar 2024

Jennifer

The hotel was spacious but you felt more like you were staying in a hostel not a hotel.
The front end person was around from 11-7, but if u had questions or needed info at check out you were on your own

Leisure Family

10/10

Exceptional

20 Oct 2023

VIOLETA

Cute

Leisure

10/10

Exceptional

21 Sep 2023

Andrew

Hotel ZiZi Kyoto Gion was one of the best hotels for children I have ever stayed in. Hotel rooms are hard with a 10 month old and a 3 year old, but Hotel ZiZi was so children friendly it made it easy. Even with being on the fourth floor, we were able to park our double stroller under the stairs.

The staff was incredible. We got there early and they let us check-in and leave our bags while we walked around and went to a Tea Ceremony. Anytime we needed to get to an address the staff just put it right into our phone. At the end of our stay we checked out early and were able to leave our bags there while we went for photos and the Kimono shop.

The hotel room was clean, and so comfortable for a 10 month old and 3 year old to crawl around and play. The shower/bath combination was perfect for a family of five where you could get ready while someone else was showering. The hair products in the bathroom and face spreads were luxurious and we were surprised by a full Dyson hair dryer and curling iron set.

We also had two children with extreme jet lag from the USA so it was a safe area to walk at 2:30am and 5am on our family walks so we didn’t wake up the rest of the tenants. On our early morning walks we always stopped at the family marts that are open 24 hours for snacks and coffee.

We would give this hotel a 10 out of 10 stars, and tell any family to come to this hotel!

Leisure Family_with_children

8/10

Excellent

05 Sep 2023

Brian

Rooms are large which was nice for Japan.

8/10

Excellent

08 Aug 2023

Christine

Not bad, could be better

Please be aware, this hotel has no elevator and the stairs are a bit on the narrow side and pretty steep.

Check-in was fairly easy and completely contactless. Actually, I did not see one hotel staff person on my entire 3 night, 4 day stay. The hotel did send me instructions ahead of time and there was a note stuck on the door when I arrived. It wasn’t an inefficient process but definitely impersonal.

The room was pretty nice. It would have been nice to have some extra pillows as there was only one to each bed and the pillows were pretty small. There were some throw pillows as well but those weren’t as comfortable to use. It also would have been nice to have some additional outlets throughout the room.

The bathroom has most general amenities as well and beauty products. But the products were all in large bottles that have lasted through a number of guests that I’d prefer not to think about. The q-tips and beauty pads were not individually packaged so that wasn’t great either.

A couple of pros to this hotel… The hotel offers free bottles of water in the mini fridge which is always great! The key code access throughout is quite convenient so you don’t have to worry about losing a key card.

Friends_and_family Family

10/10

Exceptional

10 Jul 2023

Barbara

Absolutely the best location - easy to get to so much of the treasures of Kyoto. Enjoyed sleeping on a tatami mat and futon in a room set for three. Towel size was fine for me, but a little small for larger folks.

Leisure Family

10/10

Exceptional

10 Jul 2023

Jennifer

Low key establishment. 6 rooms in this hotel so it feels cozy. Beautiful room and close to all my favorite things to do… cafes, historical sites, and shopping.

Leisure Family

8/10

Excellent

25 Jun 2023

Benjamin

This is well located with nice rooms and good atmosphere. There is no elevator so if you have accessibility issues, it is not for you. In Gion but on a quiet street so you can get to restaurants and shops but still get a good night's sleep.

Leisure Family

8/10

Excellent

11 Jun 2023

ANDREA

The room was extremely large for Japanese hotel rooms.
There are stairs (we had to walk up 3 flights), but it does say they will carry your luggage. There were plenty of restaurants nearby and the main shopping street was about 10 minutes away. The only negative for us was that they say they will hold your luggage after checkout, but there really isn't a secure area to hold your luggage. The two areas they said we could leave our luggage, it was still accessible to other guests who had a passcode to the building. Other than that, we really enjoyed our stay and would stay again.

Leisure Family

10/10

Exceptional

21 Apr 2023

Cleo

Great location and lovely room.

Leisure Family

10/10

Exceptional

19 Mar 2023

Jeanne

Walking distance to the temples and cultural district

Leisure Family_with_children

8/10

Excellent

01 Jan 2023

Verified traveler

Pretty good

We stayed in the Wakamatsu room. The heating unit for this room is outside, but less than a foot from one of the windows. So while the unit in the room is quiet, the one outside the window is audible. If you are a light sleeper, you will hear it. I cannot speak for any other room. Other than that, and the fact that there is no elevator, this place is great.

Friends_and_family Family

10/10

Exceptional

12 Dec 2019

Tatsuro

It was like a expensive hotel room (family room). Clean, elegant, mobile wifi router, big bath, etc.

Leisure Family

10/10

Exceptional

12 Dec 2019

Joni

Spacious for 4 people, clean seemed new, great facial washes, creams and fancy hair dryer. Wonderful hand delivered breakfast to your door.

Leisure Family

10/10

Exceptional

25 Oct 2019

Verified traveler

Perfect place to stay in Kyoto

Roomy, cozy, amenity is possibly better than at a 5 star hotel. The bathroom even has a Dyson hairdryer! We enjoyed our breakfast on a nice little balcony. (The staff brings your breakfast up to your room!). Gion, Ponto-cho etc are in walking distance.

Friends

2/10

Poor

15 Oct 2019

Verified traveler

We were unable to get to Japan due to the typhoon and while the other hotel we had booked cancelled the reservation without charge, this one did not so we paid for a night we couldn’t use. This was very disappointing.

Leisure Family

8/10

Excellent

12 Nov 2025

Malene

Virkeligt dejligt værelse med gode senge og utroligt veludstyret badeværelse. Vinduet ud mod gaden var desværre meget lydt så selvom hotellet lå på en stille sidegade kunne alle samtaler og biler på vejen tydeligt høres inde på værelset. Receptionen er kun bemandet til 19:00 så vi var heldige at vi kom 2 min før, så vi kunne komme ind og få adgang til værelset da vi ikke havde modtaget den pinkode som skulle bruges til dørlåsen.

19 så vi var heldige at kunn

Friends_and_family Family

10/10

Exceptional

11 Nov 2025

Yessenia Sugey

La ubicación está increíble no teníamos que tomar trasporte para nada todo nos quedaba a 15 minutos caminando. Y muy tranquila la zona

Leisure Friends

4/10

Poor

07 Jul 2025

Renato

Kyoto ZIZI HOTEL

Em nossa penúltima noite, durante a madrugada, fomos surpreendidos por um rato em nosso quarto. Enquanto dormiamos ele fez um barulho tentando abrir um pacote de pão, o que nos fez acordar. O hotel não possui uma recepção 24h, então a única saída foi mandar um e-mail, que só foi respondido na manhã seguinte. Nossa única alternativa foi ficar acordado e tentar achar o rato, mas não conseguimos, então decidimos fazer o checkout antecipado e solicitar o reembolso desta última noite para o hotel, o que foi atendido.

Friends_and_family Family

8/10

Excellent

11 May 2025

Rossana

Servizio molto deludente, location e struttura top

L’esperienza è iniziata in maniera molto negativa con l’arrivo alla struttura senza trovare nessuno ad accoglierci in reception. Dopo svariati tentativi di contattare il personale (nessuna risposta al telefono per circa mezz’ora, nonostante l’orario d’arrivo fosse stato comunicato), riceviamo risposta da un dipendente che ride a crepa pelle al telefono per la situazione, ammettendo di aver dimenticato di mandare le info necessarie per il self check-in. Inoltre, avevamo chiesto se potessimo usufruire del servizio di spedizione dei bagagli visto che arrivavamo da Osaka e l’hotel ha confermato che era possibile e che avrebbero ricevuto i bagagli senza problema. Ovviamente tutto ciò non è avvenuto e siamo riusciti a recuperare i bagagli solo grazie all’airtag presente in uno dei bagagli, che ha significato uno spostamento di 40 mins che ha evitato che i bagagli venissero rispediti indietro ad Osaka. Ciliegina sulla torta, siamo stati attaccati da una signora del luogo infastidita dalla presenza di turisti che ha cercato più volte di impedirci di entrare nella struttura.
A parte questa avventura iniziale, la stanza era molto carina, spaziosa e pulita. Inoltre la location è perfetta per raggiungere facilmente e a piedi il centro di Gion. Nonostante lo spiacevole inizio, la struttura ha riconosciuto gli errori commessi e ha deciso di rimborsare il soggiorno.

Friends_and_family Family

4/10

Poor

13 Apr 2025

Laura

Mala experiencia

No coincidían los nombres (símbolos) con las habitaciones, otra familia llegó a la par de nosotros y les fue peor, el que decía que era su cuarto estaba ocupado. La regadera estaba tapada así que tenías que bañarte rápido e ir cerrando la llave para que no se inundara. Las toallas estaban muy feas, una de ellas hasta rota estaba. Cuesta mucho subir y bajar las escaleras con las maletas porque es muy estrecho el espacio. No recomiendo quedarse ahí.

Friends_and_family Family

4/10

Poor

28 Mar 2025

Beatrice

Décevant et assez sonore

La chambre que nous avons eu était au premier étage, la pièce est assez grande avec 2 grands lits et une salle de bain séparée. Par compte l’isolation phonique est déficiente.
Attention, aucun contact humain réel que des contacts numériques avec un manque d’information notamment sur l’emplacement de la chambre. Le code reçu pour ouvrir les portes très bien mais vous devez chercher votre chambre car les chambres ne sont ni numérotées ni ne portent de nom !
Pour la baignoire, un bouton sur le devant permet sa fermeture, à savoir sinon impossible de prendre un bain.

Partner

10/10

Exceptional

30 Jan 2025

Verified traveler

十分京都氣息的酒店

酒店環境十分幽靜，保留了一些舊京都的特色，酒店舒適到十分好，已經是第四次住，下次去京都時也會再光顧！

Friends_and_family Family

8/10

Excellent

31 Dec 2024

Naohiko

チェックインフロントの入口が、宿の入口と別になっていて、分かりにくかったです。また、上の階の宿泊客が走ったりしていたのか、足音が少しうるさかったです（宿泊客の問題ですが）。あとは綺麗で良かったです。

Leisure Family

6/10

Pleasant

20 Aug 2024

りこ

ドライヤーが壊れていたのがちょっとあれでしたが、、安かったので総合的には良かったです。

Business_and_leisure Family

4/10

Poor

21 Jul 2024

Klaus

You go to bed with the last one who is coming up the stairs with bags during tve night and you wake up with the first one who is moving in the hotel or by the traffic in front of the hotel.

Leisure Family

8/10

Excellent

01 Jun 2024

Reiko

最初フロントに入る正面玄関ドアの開け方が分からなくて困りました。スタッフさんも見当たらず、メールでコンタクトしても勿論連絡がすぐ来ず… どうにか入る事が出来ました。
部屋は綺麗で想像以上にスペーシャスでした。アメニティの品揃えも良かったですし、Dysonのヘアスタイラーがあったのは嬉しかったです。
気になる点と言えば、インスタントのお茶の中身は入っているのに封が明けてあったのが備えてあった事、浴槽の排水栓が完全に閉まらなかった事、洗面所蛇口のキャップが取り外れていた事です。後は壁が薄いからか、外部の声がすぐ聞こえた事です。

Leisure Self

8/10

Excellent

12 Nov 2023

yukishita

エレベーターごありません。
ドライヤーが箱に入ってるダイソンですが、埃が目立たのが気になりました。
これ以外は広さから利便性から何から何まですごく良かったです。

Leisure Family

8/10

Excellent

20 Sep 2020

Verified traveler

リピート客です。
前回同様、快適な空間でした。
強いて申し上げるとすればお風呂に椅子があれば嬉しかったです。