Quality Inn West Chattanooga

4/10

Poor

16 May 2026

JEFFREY

Place is being remodeled

Self

6/10

Pleasant

03 May 2026

Nicholas

They are starting a remodel. But all in all it was a decent place

10/10

Exceptional

24 Apr 2026

Justin

Breakfast was fresh and good and parking was fine and safe

Family_with_children

10/10

Exceptional

22 Apr 2026

Candie

I didn’t use the tease amenities so I can’t comment on that

Friends_and_family Family

4/10

Poor

18 Apr 2026

Pamela

under renovation

Partner

6/10

Pleasant

13 Apr 2026

Lisa

Okay

Friends_and_family Family

8/10

Excellent

13 Apr 2026

Jolicia

I like this place . It was my second year in a row staying there.

Family_with_children

4/10

Poor

07 Apr 2026

Jay

Breakfast was disappointing. room was not clean. stained carpet. no fresh towels. very displeased.

Family

2/10

Poor

29 Mar 2026

Khristina

The hotel is so bad, it should not be operational. The room and hotel were not as advertised. The room was not cleaned, mold on the ceilings, bathroom, and in the fridge, there were cracks in the walls all the way to the ceiling, and brown matter on the walls. Upon addressing the issues with staff, they said the cleaning staff could not do anything until the next morning and we could not have another room. I asked for a remodeled room and was told there were none.

Family_with_children

6/10

Pleasant

28 Mar 2026

Ezeka

Building was under construction, water damage in our bathroom an you could see some in the ceiling also, room had a funny smell I went to the Walmart next too to freshen the smell up, parking wasn't bad, bed was tough, room wasn't very clean when arriving, breakfast wasn't bad but wasn't great. Pool wasn't warm at all a yes it was in door, also had a funny smell. Location was good right off the highway, shopping plaza right behind the hotel.
I'm not sure I'd stay again.

Friends_and_family Family

8/10

Excellent

24 Mar 2026

Margaret

Very Welcoming staff. Shower was hot and bed was comfortable. The room and building itself could use some TLC. The bathroom toilet ran and water/humidity in the bathroom is causing mold and peeling paint. Breakfast was okay. Coffee excellent!

Friends_and_family Family

8/10

Excellent

20 Mar 2026

Norman

They could improve on breakfast menu.

Self

10/10

Exceptional

15 Mar 2026

Kristie

Free parking and WiFi, great location, nearby restaurants and shopping, close to several local tourist attractions

Partner

8/10

Excellent

15 Mar 2026

Claudia B

Good service

Family_with_children

6/10

Pleasant

13 Mar 2026

gary

It was ok

Friends_and_family Family

8/10

Excellent

06 Mar 2026

Tia

Clean room, decent breakfast, good location, easy parking

Friends_and_family Family

6/10

Pleasant

24 Feb 2026

Richard

The room was in need of repair. Carpet coming up, half of the light switches did not seem to go to anything. The large vanity mirror was screwed to the wall extremely crooked. Walls had patched holes but not painted. The bathroom was clean, thankfully

Partner

6/10

Pleasant

28 Dec 2025

Pavan

AC was not working fine, even reduced the temp it was not getting cold

Friends_and_family Family

6/10

Pleasant

06 Dec 2025

Laura

The room was in disrepair. Li.ited towels available

Leisure Partner

10/10

Exceptional

05 Dec 2025

Shaan

Front desk personel was great, room was in good working order. Would stay again in the future.

Business

6/10

Pleasant

03 Dec 2025

Margaux

Room was fine. Bed was comfortable. The woman at the front desk was very helpful and courteous. Really liked that I could make my own waffles for breakfast.

Leisure Family

10/10

Exceptional

01 Dec 2025

Henry

I liked the mountain views

Business_and_leisure Family

10/10

Exceptional

28 Nov 2025

Yevhen

.

8/10

Excellent

20 Nov 2025

Dallas

Room was clean The staff was nice

8/10

Excellent

20 Nov 2025

James

Our room was clean and very quiet. There were noticeable signs of renovation in the past five years. The biggest concern was stepping out of the tub as the tub bottom was a good six inches above the bathroom floor creating a serious tripping hazard.

Leisure Partner

6/10

Pleasant

16 Nov 2025

Wanda

Bathroom was clean and bed was clean. Just needed a good carpet cleaning and updating. Breakfast food was as expected.

Leisure Friends

8/10

Excellent

14 Nov 2025

Laura

Pleasant place to rest

Self

8/10

Excellent

09 Nov 2025

Lokesh kumar

Excellent

Leisure Family

6/10

Pleasant

26 Oct 2025

Bo

Older hotel but room was clean and in good shape.

Partner

10/10

Exceptional

23 Oct 2025

Kuang-Li

As good as I can expect !

10/10

Exceptional

22 Oct 2025

Tim

Good

6/10

Pleasant

18 Oct 2025

Taylor

Overall good but not clean.

Room was not clean, the exhaust fan in th bathroom had rotting foundation around it in our shower. There was nastiness all over every wall. When we first walked in there was another individuals hair in the sink and floor which was evidence it was not clean. Stains all over the comforter.

Friends_and_family Family

8/10

Excellent

13 Oct 2025

Lois

Didn't read reviews until after I booked, so was expecting the worst! In fact, property is older but was clean and only problem with room was noisy fridge, and a few water spots on celing.
The breakfast was fair but coffee ran out at 0710, when breakfast started at 0700.

Leisure Self

8/10

Excellent

07 Oct 2025

Jeffrey

Room was clean but the hotel was a little older and walls were dingy. Breakfast was just ok. All in all the hotel could have been better, but could have been worse.

Leisure Partner

4/10

Poor

05 Oct 2025

Rick

The staff was fine, the facility sucks. I will not be back.

Leisure Partner

2/10

Poor

30 Sep 2025

Zachary

The people were very very nice. Please be clear. Great folks.
The building may just need to be knocked down. Holes in room walls. Hallway outside room was silent hill lever horror. Fridge was off but I turned it on and it worked but smelled of fish or something deal more and more as the stay went. Ac was off and room was 80 upon arrival. Gross. Smelly. Bathtub and all carpet and surfaces dirty. All. Looked like a prank. We stayed in an air bnb for same price instead. Gross. Nice people though. :)

Leisure Family

4/10

Poor

28 Sep 2025

Sweden

Mold on the shower walls. The room was musty and even with the air conditioner on it was still very humid. Carpet needs to be replaced. Ice machine had a huge leak on the floor seeping into the hallway carpet.. Coffee machine was hard to fill up. NOT COMING BACK!

Leisure Partner

8/10

Excellent

27 Sep 2025

Belinda

Room was nice and cold

Leisure Family

6/10

Pleasant

14 Sep 2025

Diane

Inexpensive stay at inexpensive place

The hotel really needs some interior renovations… paint peeling off the walls, etc.

Self

10/10

Exceptional

14 Sep 2025

Joel

Nothing inperticular

Leisure Friends

10/10

Exceptional

03 Sep 2025

Cynthia

Very nice staff

The staff at this hotel were really very nice, especially Michelle. There were two others there very pleasant.
Unfortunately, I had left some luggage and had driven hours away. I called the hotel in a panicked state and Michelle reassured me my luggage was there. I drove back to get it and there was another lady working the front desk who was so lovely and helpful.
They are very nice staff at this hotel and it is to their credit.my hotel room was clean and nice.
I recommend.

Self

10/10

Exceptional

25 Aug 2025

David

really enjoyed the welcoming atmosphere and the attention to detail throughout the property. It felt unique and comfortable, like a home away from home.

Business Self

10/10

Exceptional

22 Aug 2025

Gail

Great price, quiet for sleeping. Clean room.

10/10

Exceptional

15 Aug 2025

Pamela

Nice place to stay

8/10

Excellent

29 Jul 2025

Wanda

Very comfortable beds!!

Leisure Family

8/10

Excellent

28 Jul 2025

Verified traveler

Great for the price, friendly staff

Staff was friendly and the rooms were clean. The breakfast was good. (What you'd expect in a contenintial breakfast. The hotel in general just needs some TLC. From peeling wallpaper being stapled back in place, to the elevator that shudders and makes terrifying noises, it has so much potential... it just needs an over all refresh.

Friends_and_family Family

4/10

Poor

24 Jul 2025

youwonka

Rooms need upgrades or renovations

Leisure Family

8/10

Excellent

24 Jul 2025

TERESA

Clean and right off the highway. Lookout Mountain is a great area to stop for the night.

Leisure Family

4/10

Poor

22 Jul 2025

Charles

Worn out Hotel

Leisure Partner

4/10

Poor

20 Jul 2025

Jennavieve

The property is very hat even with the AC on, there where holes in walls, the showers run too hot, the staff are rude, and the pool smelled like fish.

Leisure Family_with_children

2/10

Poor

19 Jul 2025

Elena

As soon as we walked in to the property it stank like smoke and the blankets were dirty.. the phone to call reception was not working and the place just looks and smells old 😐 terrible...wont be coming back to this location...

Family

8/10

Excellent

07 Jul 2025

Karin

Good and clean place with a convenient location to hiking areas and Chattanooga city center.
I was initially concerned about my room location (that’s what i get for the special rate - hah!) which was literally right across from the elevator and ice machine (the ice machine is only in the 3rd floor, so that was a bonus), but with the AC running I never really heard any noise from the hallway.
The room clock was broken so none of the buttons were functional and the display kept blinking. Unclear why the property manager doesn’t fix/replace it, but since the power outlets on it were working, I wasn’t really bothered by it.
Overall, I would definitely come back to stay here.

Leisure Self

10/10

Exceptional

24 Jun 2025

JOHN

Everyone was nice and pleasant. Room is clean. But my expectations.

2/10

Poor

23 Jun 2025

Verified traveler

Worst Hotel ever.

Worst hotel stay in a long time. Had holes in sheets, carpet torn, air conditioners barely worked, door broken, asked for 3rd/4th floor got put on bottom floor, back door to hotel not secure, and desk broken. Do not stay at this property.

Friends_and_family Family

2/10

Poor

23 Jun 2025

CARRIE

There were holes in the walls in our room, holes in the bathroom ceiling, plywood furniture in our room was falling apart, cardboard boxes stapled over holes in the ceiling in the lobby. Wet stains on the bedroom floor and linens that were ripped and stained. The pictures for this hotel are not accurate at all. We would have been better off camping.

Leisure Family

10/10

Exceptional

23 Jun 2025

Madonna

Great stay

Leisure Partner

2/10

Poor

22 Jun 2025

Gregory

Was not what Trip Advisor said it was. It was very dirty. Room had used dental floss on floor broken drawer in dresser. Missing lamp and chair. Will never stay or recommend this to anyone. Mold on curtains and smelled like mold in hallways. Elevator was filthy. This was a horrible remodel that needs completely overhauled.

Business_and_leisure

6/10

Pleasant

21 Jun 2025

Jorge

The TV isn’t working. The pillow was uncomfortable.

Friends_and_family Family

8/10

Excellent

14 Jun 2025

Michele

This hotel was very convenient stop for our trip

Leisure Friends

10/10

Exceptional

14 Jun 2025

Abunido

Thank you for everything you do

Leisure Family

6/10

Pleasant

14 Jun 2025

Tracy

Staff left a maintenance door open a on the ground floor making the hot. I did not inquire about the issue, but the heat and air may need upgrade. The rooms were very clean. And the clerks were friendly and helpful. The breakfast buffet was very cheap. None of my grand children would eat the food.

Friends_and_family Family

4/10

Poor

07 Jun 2025

Carman

Room had a musky odor. The bed mattresses were worn out and need to be replaced. The hotel is very outdated.

Friends_and_family Family

2/10

Poor

04 Jun 2025

Kathleen

Upon getting my room, it was not clean enough for my standards. I requested another room which I did get but it still was not very clean and it was ran down and not in very good shape

Leisure Self

6/10

Pleasant

02 Jun 2025

Valerie

You get what you pay for! It was fine, but it was almost comical how many things were just not right! Remote was taped together, the pillows on the king size bed were the size of couch throw pillows, the shower curtain had a hole in the middle of it, and the mini fridge made a constant tapping noise! The room didn't smell bad and was clean, just a bit worn to say the least!

Leisure Partner

8/10

Excellent

01 Jun 2025

Tammie

It was good

Leisure

2/10

Poor

31 May 2025

Ginger

Reception was rude because I had booked thru Expedia for better price. Outside building has had face lift but once you walk thru the doors…nasty, nasty, nasty. I can’t even phantom how bad this place is. Our room literally had rotten wholes in the wall all around the ac unit. The ceiling above ac unit was falling down. The window was broken and wouldn’t open. The window was so nasty you could barely see out it. The ceiling was cracked broken and they had tried to patch. The elevator nasty nasty. The carpet in the halls were disgusting so nasty and worn they were just tearing away like a wore out sweater would. I can honestly say I’ve never seen anything like it in my life for a hotel service and I hope I never have to experience it again. We should have left but was just to tired after our drive. Next time I will leave and will be more cautious how I book a stay.

Leisure Partner

10/10

Exceptional

12 May 2025

Lisa

Good area with lots of restaurant options.

Leisure Family

2/10

Poor

12 May 2025

Marcie

The breakfast was not good. Our shower head was broken. The toilet never stopped running. There were insects in our room. The dumpster doors banged all night. It felt uncared for. Never staying at a Quality Inn ever again.

Leisure Partner

10/10

Exceptional

10 May 2025

Victoria

The room was clean, quiet and had the amenities I required. The staff was courteous and helpful.

2/10

Poor

07 May 2025

khyati

Very dirty smelly
We did not even take shower at this horrible place
We went late nigh by the time my kid was asleep so we did not change
But very disappointed..

8/10

Excellent

05 May 2025

Ceth

The price is great , you even get some breakfast
Have stayed here 3 times now as we pass through. Will stay again in the future

Business_and_leisure Partner

6/10

Pleasant

05 May 2025

Jorge

Need to remodel tvs areold the places are worn out

Family_with_children

2/10

Poor

27 Apr 2025

Christie

The hotel was nothing like it was pictured . Nasty and the pool was so gross

Business_and_leisure Family

10/10

Exceptional

15 Apr 2025

carmin

The room was small but quaint. The hotel is huge. The staff was very polite.

Leisure Partner

2/10

Poor

11 Apr 2025

Larka

We stayed at this property for the pool and both days it was mentioned the pool was too cold to even put your feet in. The ladies stated we turned the temperature up but something had to be not working correctly. Also, the hotel was very dusty and dirty. I am at an Urgent Care right now with my son having a diagnosed sinus infection.

Leisure Family_with_children

2/10

Poor

11 Apr 2025

Alejandro

Breakfast was not good

Leisure Family_with_children

10/10

Exceptional

05 Apr 2025

CHRISSI

😊

Business Family

10/10

Exceptional

02 Apr 2025

julie

Nice Hotel

Friendly. Very comfortable bed and clean bathroom.

Friends_and_family Family

6/10

Pleasant

01 Apr 2025

Catherine

The faucet handle fell off when we turned on the water, the carpet had many stains, the walls were patched but not painted. Mainly poorly maintained.

Leisure Family_with_children

2/10

Poor

27 Mar 2025

RAQUEL

Room carpet was worn out, bed sheets had a hole, blanket was torn inside, bathroom door handle was broken, mini fridge was rusted inside and toilet did not flush correctly. Unfortunately the facility is not being well managed. I do not recommend.

Leisure Family

2/10

Poor

24 Mar 2025

Jasper

This entire building was dirty and disgusting!!! Water damage and stains throughout the building and inside the rooms. Very disturbing odor in the room!! Drawers falling apart and leftover bags of chips in them! Foot prints on the walls, stains all over the carpets, and water damage everywhere!! Staff was rude. Floors in the pool area had been painted, and the paint peels off onto your feet. While experience was not pleasant!!

Leisure Family_with_children

4/10

Poor

24 Mar 2025

Angela

After leaving a DO NOT DISTURB tag in the door before we left we came back to find a make up bag type item on our vanity that WAS NOT OURS! Full of prescriptions and other items. Took to front desk and nobody had a clue as to who it belonged to. ( name on medication bottles) stating that they had no employees by that name! THEN WHO WAS IN OUR ROOM? Shouldn’t have been ANYBODY as there was a tag on the door knob anyway! Not happy at all about this experience!

Leisure Family_with_children

8/10

Excellent

09 Mar 2025

Kathleen

Very quiet.

Leisure Partner

6/10

Pleasant

07 Mar 2025

Mary

The ceiling and walls are water damaged alot

Leisure Partner

6/10

Pleasant

23 Feb 2025

Kim

The hotel was pretty nice for the price. Yea there was a few cosmetic things like paint peeling here and there but no biggie, it was clean the room was clean. The beds were a little hard and stiff but works ok for a night. The main reason we picked the hotel was for the indoor pool but for an indoor pool it was still a little too cool for us. The pool room was a but chilly and the water wasnt really warm, the kids loved it but for us adults it wasnt warm enough lol. They did have a small breakfast buffet that was included, consisted of waffles, scrambled eggs and sausage, biscuits and gravy and a few fruit and yogurt items and cereal, along with juice and coffee. Over all it was a decent place and would stay again.

Leisure Family_with_children

6/10

Pleasant

22 Feb 2025

Patricia

Bedspread had spots on it. TV remote the back cover was broke. The low table - the drawer was broke and sitting crooked. Lamp on the table had missing pieces. Furniture was in poor condition.

Leisure Partner

2/10

Poor

19 Jan 2025

Naomi

Very dirty and poorly unkept. Bathroom and walls had poop stains…

Leisure Family

2/10

Poor

04 Jan 2025

Avette

Omg

It had bugs and we was itching all night the sheets was dirty

Friends_and_family Family

4/10

Poor

29 Dec 2024

Joseph

Reservation ixup

The reservation was screwed up. Hotel said reservation was for Saturday, checkout Sunday. Front desk was unable to assist, but did connect with Expedia who indicated they would resolve.

Self

6/10

Pleasant

29 Dec 2024

Connie

This hotel was a little outdated inside and needed repairs. In our room above the window, the ceiling was coming loose and the wall in the bathroom needed to be repaired also. We got a suite and we liked it. It’s just an older hotel.

Leisure Partner

10/10

Exceptional

26 Dec 2024

Stephani

.

Leisure Partner

6/10

Pleasant

22 Dec 2024

Randy

Need to clean the floors and do some general maintenance

Leisure Family

8/10

Excellent

02 Dec 2024

Verified traveler

Needs major updates

The Lobby and breakfast areas were great. They were very clean and we felt comfortable eating there. Past that was run down. On the way to the pool, there was what I assume was a hole in the wall covered by a box that was ducktaped to the wall. The pool house was actually quite chilly and the water was lukewarm, so not super enjoyable. The beds in our room were clean but VERY firm. A few pieces of furniture had seen better days and there were plenty of stains on the carpet. The bathroom portion of our room looked renovated, but past that, it wasn't too great. Overall, this hotel has seen better days. Serious renovations past the lobby would make a huge difference. The staff was wonderful, though.

Friends_and_family Family

10/10

Exceptional

24 Nov 2024

JOHN

The rooms and staff were nice. My only issue was the pillow cases and towels smelled bad, soured.

Leisure Partner

2/10

Poor

13 Nov 2024

Michelle

COCKROACHES

Very displeased with my stay. First the pull out couch and mattress looked like it was picked up off the street. Needless to say i didnt allow my son to sleep on it. Second, the conforter that he was given had a big orange stain on it. Third there where live cockroaches in the room with us. It was disgusting. I slep for a few hours and then checked out at 11pm. Will not stay here again.

Friends_and_family Family

4/10

Poor

09 Nov 2024

Cindy

The room was dirty and the bathroom was worse.

Leisure Friends

6/10

Pleasant

04 Nov 2024

Jane

The room was clean. It's obvious it's an older hotel. The carpet next to the tile was shaggy. The walls had been patched, but in need of paint.

Leisure Family

4/10

Poor

07 Oct 2024

Judith

I really did like the location. It is the perfect halfway point for the recovery work destination. I only slept and traveled on.
Unfortunately the aged, worn carpet has not been replaced. the doorway carpet was torn away from the tack strip in the doorway on the floor. the bathroom had dirt and hair in the corners - not clean. the walls had dark splatters on them by the sink outlet. A simple vinegar-water or spray cleaning would have helped the walls. There was a slight mildew smell as I entered the Room. There was a hair was on top of the trial shampoo. glad I brought my own. Staff was polite.

Business Self

10/10

Exceptional

07 Oct 2024

Theresa

Clean & quiet, friendly staff

Business_and_leisure

10/10

Exceptional

15 Sep 2024

David

Very good price