Name: Cameron Highlands Resort
Address: Tanah Rata, Pahang Darul Makrmur, 39000, MY

10/10

Exceptional

03 Jul 2026

Krishnar

Excellent staff friendly. Special comment on restaurant staff. Very disappointed couldn’t watch football World Cup . Every public place there is a tv showing foot ball Not this hotel. Taken the cheapest option. Food no Locsl food . Lot to improve. Very noisy . No sound proofing. No double glazing

Friends_and_family Family

10/10

Exceptional

25 May 2026

Florencia

very nice hotel and service

Family_with_children

10/10

Exceptional

17 May 2026

Richard

Clean, comfortable and excellent staff

Partner

10/10

Exceptional

14 May 2026

M Catherine

Just had a magical stay at the Cameron Highlands. The hotel was superb, so much better than we expected. Actually the hotels website representes it better than Hotels.com.

Large spacious, old colonial style rooms. The whole hotel is open to the elements which creates this unique space which is airy. The staff were outstanding, honestly its like been treated like royalty. Everthing from the spa, dinners, the private food tour and cooking with the chef. It was top notch and stands out from the other hotel's.

Partner

8/10

Excellent

26 Apr 2026

Eileen T

Clean room, the bed was a little strange with plastic feeling underneath, loud traffic noise impacted my sleep but they did provide earplugs, all front security staff were really nice and helpful, there’s a staff at the bar had some attitude when I asked some water

Family

10/10

Exceptional

19 Apr 2026

Vincent

A beautiful old hotel in the center of the Cameron Highlands close to everything excellent staff gorgeous old English feel the breakfast was outstanding the service also outstanding highly recommend for a short stay in the Cameron Highlands

Family

10/10

Exceptional

24 Feb 2026

Nancy

Spacious room, excellent service

8/10

Excellent

15 Feb 2026

Shelly

The staff was above and beyond, genuinely connecting to guests. Ravi, manager of food and beverage, was attentive, knowledgeable and so warm and welcoming. The hotel was beautiful on the inside. Serving staff Hridoy, Kistan and Myint were always warm and helpful. However the location in the busy highway was a big deterrent. It was noisy with motorcycles and very dangerous to cross. The hotel felt cut off from the rest of the local community. There is a serious need for an overpass to be built. Perhaps several hotels and the golf course could cosponsor an overpass with the town of Tanah Rata. Again the hotel and staff were exceptional. The location is challenging

8/10

Excellent

08 Feb 2026

David

Staff great. Facilities good. 2 restaurants both reasonably priced. Large room with nice views.

10/10

Exceptional

23 Jan 2026

Wei

Everything.

Leisure Partner

8/10

Excellent

04 Jan 2026

Sean

Room was great, except for the windows. They were not properly fitted and let all the road noise in. The hotel has provided ear plugs so we're conscious of this, but the noise was very bad. Food was great but expensive. Service was very good. I would return.

Partner

10/10

Exceptional

08 Dec 2025

Phung Genie

Staff and spa were great

10/10

Exceptional

20 Nov 2025

Shahid

Beautiful hotel. Nice staff

Leisure Family

10/10

Exceptional

10 Sep 2025

Daniel

Service was excellent!

Friends_and_family Family

10/10

Exceptional

29 Aug 2025

Sue

The hotel was excellent in every way, especially impressed with all the lovely staff. Waiters at steamboat dinner and breakfast were fantastic, so friendly but very professional , nothing was too much trouble. could not fault them in any way. Checkin/checkout staff lovely and welcoming. Concierge staff very helpful and welcoming. Hotel furnishings and atmosphere lovely. Enjoyed the games room and snooker table.

Leisure Family

10/10

Exceptional

03 Jul 2025

Lee

It's just next the the road, those light sleeper would need to put on the ear plugs.

Business Family_with_children

2/10

Poor

18 Jun 2025

Gwan Hoe

Light sleepers, beware. I could not sleep more than a couple of hours each of the two nights that I was there in early Jun recently.
The Resort sits right next to the only and heavily used highway through Cameron Highlands. Traffic noise had kept me awake past 3 am, and woke me again at 5 am.
Admittedly, it might have also been the acoustics and angle/facing of the room that I heard every motorcycle, car, van and truck passing by vividly, as if I was lying right on the pavement. The ear plugs the Resort provided in the room as standard equipment did not help at all.
The low rating is given mainly because the Resort failed to provide the sanctuary I expected, the home away from home where I could relax and be rejuvenated after the day's activities.
And for more than USD300 a night, the room also offered no satellite tv, cable channels, comfortable beddings, or even pleasant-smelling linens.
There are newer and better options in the vicinity, truly.
Perhaps it is more refreshing to enjoy the Resort's history, its old English charm, and the great service of its staff with say, a visit for high tea. Just stay one night for the experience, if you must.

Friends_and_family Family

8/10

Excellent

02 Jun 2025

Ann

The staff are all incredible and it's a gorgeous hotel. The only thing to note is that most of the rooms face the main road which was noisy even for us Londoners accustomed to using earplugs. We didn't ask to move since we only stayed two nights so maybe there are some quieter rooms - but it did look like they're all on the same side of the hotel.

Also the walking guides they provide were the highlight of our trip - such incredible knowledge as they take you through the jungle. It was worth staying at the hotel even if it was just for them

Partner

10/10

Exceptional

12 May 2025

Shima

Love this hotel so much , definitely coming back again.

Leisure Family

10/10

Exceptional

07 May 2025

Kenny

This place is a travellers dream, i highly recommend staying here if you are visiting cameron highlands. Its expensive but worth it!

Leisure Partner

10/10

Exceptional

05 May 2025

Ronald Yuen

Elegant hotel with past grandeur

The hotel location in front of the golf club is excellent. The hotel is elegant and grand, and value for money. The staffs are very professional and friendly. The F&B is just okay. The breakfast was very mediocre; the hotpot at the Gonbei Restaurant was excellent ; the afternoon tea was okay and the dining room dinner was just average. Only the ice plant salad was exceptionally good. The hotel grounds were beautiful.
The room with the balcony was very specious and bright. TV was not working some of the time, with only a few channels.

Friends_and_family Friends

10/10

Exceptional

30 Apr 2025

Verified traveler

Great Stay

I had a fantastic stay at Cameron Highlands Resort and what truly made the experience exceptional was the outstanding service from Husain.

He looked after us during both dinner and breakfast, always with a warm smile and a personal touch that made us feel genuinely cared for. His attention to detail and thoughtful approach were truly impressive, Husain is easily one of the best hotel staff members I’ve ever come across.

Friends_and_family Family

10/10

Exceptional

22 Apr 2025

Poh Cheo, Patricia

Truly Caring Staff and a Memorable Stay

We stayed at Cameron Highlands Resort for 3 nights starting 11 April, booking 6 rooms for our family. The staff, especially Kimie and Kee, were incredibly patient and helpful in accommodating our requests—twin beds, room preferences, and even upgrading us to a suite so my sister with mobility issues could stay close to us.

On our second day, my elder brother, who has Parkinson’s, suddenly lost consciousness due to the highland altitude. It was a terrifying moment. Kee responded swiftly and arranged an ambulance within 15 minutes, while Kimie offered to drive me to the hospital. Thankfully, after medical attention, my brother recovered well. Kimie stayed with us the entire time—his kindness and support truly touched us.

The resort itself is beautiful, with a charming British colonial design and a calm, welcoming vibe. All the staff were warm and friendly, making us feel completely at home.

We’re so grateful and will definitely return. This is not just a lovely resort—it’s a place with genuinely caring people. Thank you!

10/10

Exceptional

22 Apr 2025

Poh Cheo, Patricia

Truly Caring Staff and a Memorable Stay

We stayed at Cameron Highlands Resort for 3 nights starting 11 April, booking 6 rooms for our family. The staff, especially Kimie and Kee, were incredibly patient and helpful in accommodating our requests—twin beds, room preferences, and even upgrading us to a suite so my sister with mobility issues could stay close to us.

On our second day, my elder brother, who has Parkinson’s, suddenly lost consciousness due to the highland altitude. It was a terrifying moment. Kee responded swiftly and arranged an ambulance within 15 minutes, while Kimie offered to drive me to the hospital. Thankfully, after medical attention, my brother recovered well. Kimie stayed with us the entire time—his kindness and support truly touched us.

The resort itself is beautiful, with a charming British colonial design and a calm, welcoming vibe. All the staff were warm and friendly, making us feel completely at home.

We’re so grateful and will definitely return. This is not just a lovely resort—it’s a place with genuinely caring people. Thank you!

Leisure Family

10/10

Exceptional

11 Apr 2025

jana

Cameron Highlands Resort offers a charming and elegant stay in the heart of the Highlands. The hotel itself is beautifully maintained with classic colonial-style decor that adds to its appeal. While traffic noise can be noticeable at times due to its location along the main road, the overall experience remains pleasant. The staff were consistently warm, polite, and helpful throughout our stay, which really enhanced our visit.

Leisure Partner

10/10

Exceptional

10 Apr 2025

Felicity

Staff

Leisure Partner

10/10

Exceptional

10 Apr 2025

Hemant

A great hotel in beautiful surroundings.
Rooms were very clean and staff were very friendly. The hotel took you down to a time of colonial days. Would definitely recommend it.

Leisure Family

10/10

Exceptional

10 Mar 2025

an pang

A luxury resort in the Cameron Heights with extra-friendly and helpful staff.

Leisure Friends

8/10

Excellent

06 Mar 2025

Amy

We only stay for one night, have a lot of things wanting to do, didn't have much time stay in hotel to enjoy the hotel amenity, the hotel itself & grounds are look beautiful!

Leisure Family

8/10

Excellent

01 Mar 2025

Edward

Despite hotel providing ear plugs, could still hear noise coming from the main road.

Bed quilt was smelly and waited about 1/2 hour to replace.

Rain shower was good but can see soap scum on glass and surrounding.

Brekkie was good but considering paying top price for the 2 rooms, there are better options elsewhere.

8/10

Excellent

24 Feb 2025

Christopher

Classic comfort in a good location

Excellent hotel for its location only sad issue is how busy the road is on front of the hotel,. Not the hotels fault but a reflection of the developments in the Highlands since the hotel was built and can imoact on some rooms staff friendly and effient good standard of food but shame not a wider selection of fruit at breakfast

Partner

8/10

Excellent

14 Feb 2025

Anna

Lovely hotel and staff. The steamboat restaurant was a great experience, breakfast was very good but the main evening menu we found just ‘ok’. The location isn’t near any amenities but you can walk down to the town centre in 45 minutes. The hotel is on a very busy main road and the traffic is noisy at all times. Also the adjoining rooms don’t offer much privacy as you can hear your neighbour quite clearly.

Leisure Partner

4/10

Poor

25 Dec 2024

Laurent

Nice property in the spirit of English Tudor style architecture. Very helpful and accommodating staff.
Now we stayed in a front street facing 2 bedrooms suite and it is virtually impossible to sleep with the amount of noise coming from the road….you understand why they provide ear plugs as standard amenities. Separately we had Xmas eve dinner at the hotel and it was hugely disappointing on all fronts, be it for kids or adults. Serving a full plate of green salad with some chicken bits and a pre-made sauce makes no sense whatsoever, the sausage was one of those supermarket type with cheese inside and looked tasted very unappetizing. For adult, the stuffed turkey roulade was dry and tasted more than ordinary, the mash was indescriptible, and the veggies served were just steamed if not micro-waved. The poached apple fo dessert was torturously hard and hard to cut even after asking for a knife. For the positive, the bread was all right as well as the tomato soup…still hugely disappointing overall, especially when you pay the price.

Leisure Family_with_children

10/10

Exceptional

08 Dec 2024

Victor Cheong Jun

Great place to stay in cameron

8/10

Excellent

05 Dec 2024

Jonathan

A lovely place

Excellent service and accommodating so e challenging night time road work noises with professionalism helping us to change rooms and offer meal discounts. Very good all round

Partner

10/10

Exceptional

30 Nov 2024

Mohammed

Antic hotel with nice area front of golf club.. we enjoy sitting in the balcony watching the golfers playing.

Leisure Family

10/10

Exceptional

19 Nov 2024

Lynn

Great Stay in Cameron Highlands

The hotel is first class all the way, and the staff couldn’t have been nicer or more accommodating. We expected it to be lovely, and it far exceeded our expectations. We wish we could have stayed longer.

Partner

10/10

Exceptional

17 Nov 2024

Ian

Had a fantastic stay at this beautiful heritage hotel in the highlands. Would definitely stay again.

Leisure Friends

8/10

Excellent

05 Nov 2024

Nicholas

Nice hotel with great staff. Room had a dividing door and zero sound insulation hence could hear everything from folks next door. Quality of meat products at breakfast was not 5 star standard.

Self

4/10

Poor

26 Sep 2024

Efstathios

Overall, definitely not a 5-star hotel. Maybe many years ago it would have been. The room was very cold (yes it can be cold in Cameron highlands, specially at night). Many stains on the sheets, maybe they were clean and had them from before, but still, many stains that disgust you a bit. On the couch there were also some stains. Also, can be very noisy at night, that’s why the give ear plugs. The breakfast, which was praised by many other reviews, was average at best. We had much better breakfast at 3-star properties in Malaysia. The staff were polite, but they really were trying to convince us to use their taxi service only. The receptionist was telling us we have to call the taxi driver to return back otherwise we will not find a taxi back, which was just a lie. Also he suggested us a taxi private tour which was paid per hour, and he didn’t tell us there is a minimum 3-hour duration for it. Result being, the taxi driver was taking his time, but when we said we re good to go he just rushed to get us at the end of the trip and told us minimum 3 hours and you pay. Overall the hotel was not bad, probably better than most options around, but definitely overpriced and not a 5-star property, in my opinion.

Leisure Partner

6/10

Pleasant

11 Sep 2024

Verified traveler

Worst \"5*\" I've ever stayed in

Average hotel and does not deserve to be rates 5*. The rooms lacked blackout curtains or blinds so you will be woken up as soon as the sun rises. There's also very bright street lights outside the hotel which will bleed through the net curtains.

Rooms are not noise proof so you will hear the motor bikes street recking throughout the night.

Self

10/10

Exceptional

10 Aug 2024

Ali

Very nice and classy hotel . Big rooms with great views on the golf field.

Leisure Family

10/10

Exceptional

05 Aug 2024

Andrew

Excellent Olde-Worlde/Colonial hotel experience

Great/different hotel to stay at. Old style colonial hotel, with great service from all staff who really look after you.

Dining experiences all great and they have activities that you can do - some paid and one free. Food in the main dining room in the evening is excellent.

Hotel is all open plan in public areas and so can get cold sometimes - although I think we missed the fire-lighting.

Traffic noise in the bedroom the first (Friday) night we were there was bad - although seemed less of a problem the more nights we stayed. They thoughtfully provide earplugs on the bedside cabinet for this I think. Used them the first night only. Everybody seems to mention this unsurprisingly, but I'm not sure it would be better anywhere else on the main road, and wasn't a deal-breaker for the convenience and everything else.

Partner

10/10

Exceptional

25 Jul 2024

Judith

Recommend for highlands trip!

Relaxing few days in Cameron Highlands. Great hotel, excellent staff and amazing spa! Couldn’t fault it.
We ate at the hotel both nights - both meals good value.
Hotel arranged a tour for us and even loaned my husband golf clubs to play on course opposite.

Partner

10/10

Exceptional

22 Jul 2024

Andrew

Staying at the Cameron Highlands Resort was a highlight. Friendly staff, classic building and great hot pot restaurant. The tour guide Yankee, arranged by CHR was exceptionally good. Definitely would stay again.

Friends_and_family Friends

10/10

Exceptional

18 Jul 2024

Kartika

Pretty and old style accommodation with outstanding service

6/10

Pleasant

10 Jul 2024

Mohammad Abul

This property gives an impression that it’s located on a golf course but it’s not, it’s across the street, and it’s quite a noisy street. Hotel rooms are spacious, very elegantly furnished and decorated, but these rooms have paper-this walls, I could hear every car passing by so as the next door guest’s snoring. Service is good and staff are amazing; I must mention couple of staff, Hirdoy and Hossain, they were very caring, respectful and friendly.

Leisure Partner

10/10

Exceptional

02 Jul 2024

Simone

Wonderful hotrel

Wonderful hotel and staff, especially our waiter Bal who was very helpful. We loved the snooker table, and the room was great. Only issue was that it was noisy. Not the hotel’s fault as it was built before the road out front got busy. Avoid going on weekends as it’s super busy in the highlands and there’s one road in and out.

Partner

10/10

Exceptional

14 Jun 2024

Saurabh

Mr Siva's hospitality

8/10

Excellent

06 Jun 2024

Vishal

A bit noisy at night due to traffic, old heritage property without any elevators. Rustic look, victorian architecture. Good service. Not very far from Tanah Rata - 10mins drive to restaurants.

Leisure Family

10/10

Exceptional

15 May 2024

Wai Hoong

Staff service standard was outstanding...u just have to experience it....the colonial style architecture and decor made the hotel very instagramable...will stay there again

Leisure Friends

10/10

Exceptional

11 May 2024

Dave

A lovely location, comfortable and well appointed. Friendly and helpful staff. Easy check-in and check-out. Included breakfast is generous and delicious. Especially appreciated as nearby dining in the mornings is limited.

Leisure Friends

10/10

Exceptional

04 May 2024

Mark

The Cameron Highlands resort is an ideal destination for relaxation and enjoyment. With a plethora of dining options and relaxing spots, guests can truly unwind. The service provided at the resort is of exceptional quality, surpassing expectations.

10/10

Exceptional

25 Apr 2024

Verified traveler

A standard above the rest

A pleasant experience of Jim Thompson hospitality. Friendly staff especially the bell hops and service staff at the breakfast table. All rooms face a picturestic view of the local golf course. Although the windows are double glazed the traffic noise is stlll at a discomfort level in the night.

Partner

10/10

Exceptional

17 Apr 2024

Francis

A beautiful colonial stle property. Staff were very courteous and helpful especially Kirtan.

Leisure Family

10/10

Exceptional

09 Apr 2024

Anthony

Situation overlooking the golf course.
Staff very pleasant and helpful.

Leisure Partner

10/10

Exceptional

21 Mar 2024

Emma-Louise

Incredible hotel with beautiful location.

What an incredible hotel this is!!
Everything about it was amazing. We loved the layout and the balcony overlooking the golf course and gardens.

The staff were attentive and so friendly and always happy to help.

The afternoon tea, steamboat and a la carte restaurant were delicious and to a high standard.

We were also grateful to the staff who helped organise some bespoke trips to see the sunset and do some hiking around the stunning cameron highlands and tea plantstions.

We would 100% recommend this place and would love to visit again!

Friends_and_family Friends

8/10

Excellent

15 Mar 2024

Srinivas

Dining staff were very helpful

Leisure Family

10/10

Exceptional

07 Mar 2024

ANNE

Highly recommend

Great service, lovely hotel.

Partner

10/10

Exceptional

20 Feb 2024

Verified traveler

Great hotel but can be noisy at night

It was a fantastic hotel. The only drawback is the car noise during the night.

Friends_and_family Family

10/10

Exceptional

10 Feb 2024

Deborah

Amazing staff and delicious food!

6/10

Pleasant

15 Jan 2024

James

This is an older hotel on a small hilly site. If you don't like stairs walking up to the hotel, then this may not be a hotel to stay since the stairs are very steep.
The breakfast is all you can eat but you have to order from a limited menu.
We had a two bedroom room which only one small bathroom with a single sink.

Leisure Family

10/10

Exceptional

28 Dec 2023

Stephen Karwai

An old hotel but very well-maintained. This hotel is historic and very pretty. Service is excellent. The only issue is the rooms are close to the main road. Occasionally some trucks or motorcycles pass-by noise is a little loud in the evening.

Friends_and_family Family

10/10

Exceptional

22 Dec 2023

Wei Jet

My family & I would like to extend our heartfelt gratitude to all the staffs at Cameron Highlands Resort for the topnotch service. We thoroughly enjoyed our 5 nights of stay at CHR.

Leisure Family_with_children

10/10

Exceptional

09 Oct 2023

Louise

Should upgrade the door access card system.

Leisure Partner

10/10

Exceptional

10 Sep 2023

Aw

Amazing Stay But Tea Break Couple set doesn’t Taste Good !!! Coffee n Tea non-refillable !

Partner

8/10

Excellent

31 Jul 2023

Nikolaj

Great hotel with friendly staff. Family trip with teenagers so 2 double rooms.

Friends_and_family Family

10/10

Exceptional

17 Jun 2023

LI LENG CINDY

The staff are friendly and helpful. The breakfast are nice.

Leisure Friends

10/10

Exceptional

13 May 2023

Heather Anne

Really lovely staff and a beautiful room to enjoy. A perfect base for the Cameron Highlands.

Leisure Family

2/10

Poor

29 Apr 2023

Craig

Road noise was loud and constant. Motorcycles all seemed to have removed their mufflers to make them louder. Sounded like a motocross race was going on.

Leisure Self

10/10

Exceptional

08 Apr 2023

TSUI FUN HEIDIS

好優美的渡假酒店，寧靜，舒服，如果可以，一定會再到訪，享受早晨步行和美食

Leisure Partner

10/10

Exceptional

15 Mar 2023

kee

Very nostalgic feel about. Colonial decor, food afternoon tea and dinner.
All the staffs are extremely courteous. Gave us a relaxed ambiance
Would recommend it. Would come again

Leisure Family

4/10

Poor

05 Mar 2023

CHOON SENG

Thought to have a very relax family trip, but end up it was so noisy especially in night time. The resort , located too near to the main road and the noise at night whenever there was vehicle passing by, being lorry, cars or motorbikes, is really nightmare. You cant even had a moment to sleep well. My 2 nights stay was really nightmare.

Family_with_children

10/10

Exceptional

13 Feb 2023

Richard

Excellent service. Beautiful location and room.

Friends_and_family Friends

10/10

Exceptional

05 Feb 2023

Mary

A beautiful destination

A beautiful place to relax and chill out. Staff extremely accommodating. If you love nature and a cool climate, this is the place to be. Pianist to while away time while you read, have a drink or enjoy a beautiful afternoon tea.
Regarding meals it would have been nice to have a mix of local and western food on the dinner menu.

Partner

10/10

Exceptional

02 Feb 2023

Jack

Great property, location, but mainly the service attitude of all staff. Being coeliac, they went the extra mile with GF breakfast, afternoon tea and dinner. We even got a travel food pack. Can't rate them high enough.

Business_and_leisure Partner

10/10

Exceptional

20 Dec 2022

Huey Yenn

Love the classic British vibe. Friendly and helpful and resourceful staffs. Definitely will stay here again if I ever come back to Cameron Highland again.

Leisure Family

10/10

Exceptional

20 Oct 2022

ZAINI

A wonderful and convenient location, somewhere in between Tanah Rata and Brinchang. A beautiful colonial look as if transferred back into time. Spacious room but may require better sound proofing. Overall excellent!

Leisure Partner

10/10

Exceptional

11 Oct 2022

Ida

Warm and friendly staff. Property grounds were beautiful and maintained its original old world charm with modern amenities. Breakfast options were great and food was good quality. Same goes for lunch and dinner. Spacious room and very comfy! Loved my stay!!!

Leisure Family

8/10

Excellent

02 May 2022

sharan

Good ambience but if you look close very poor upkeep of the furniture. All in all a few changes here and there could help maintain the character of the building and rooms.

Leisure Family

8/10

Excellent

07 Apr 2022

Verified traveler

Such pity

Excellent service from the service staff especially at the breakfast restaurant. The downside is that if you are a light sleeper, please consider elsewhere as the traffic from road really affected my sleep. It’s a beautiful hotel but a good night sleep is really important from leisure stay.

Friends_and_family Friends

10/10

Exceptional

14 Dec 2020

Verified traveler

It was a pleasant stay overall.

the toothpaste was too little and the bacon in the breakfast was too chewy.

Partner

10/10

Exceptional

30 Nov 2020

Anne

The best Hotel in Cameron Highland

Friends_and_family Family

10/10

Exceptional

28 Sep 2020

Amelia

This small luxury hotel had excellent service.
They always had a smile on their face.

Leisure Family

8/10

Excellent

21 Aug 2020

Roy

The staff was warm & friendly but basic amenities like the cistern pump or hot/cold shower faucet needs attention.

Not the kind of find I would expect from this hospitality chain.

Leisure Family_with_children

10/10

Exceptional

17 Aug 2020

Luciana

Very nice hotel, staff well trained. Read some reviews before and CANNOT confirm rooms on the road side to be loud. They are normal loud. Very nice room with 2 bedrooms.

Leisure Family

6/10

Pleasant

06 Jul 2020

Sarah

Mixed feelings

The hotel left me with a mixed feelings. There are some really good things and some real issues.

The common areas are all very nicely finished and there is a wow factor on entry.

The service from the staff varies from excellent to appalling and there seems to be nothing in between.

The furniture in the rooms are in good condition, the mattress comfy and linen clean and crisp. However, the bathroom requires some love, with the wooden skirtings rotted, fan sounds like a jet plane and toilets are stained. The water is rarely hot and showers are fresh but not unbearable. The other bug bear is no curtains, just privacy nets.

The main issue is access. The hotel is located on a busy road and from 7:30 am through to 10:30 pm the road is filled with cars and bikes. The noise from the road carries loud into the room and it can be a challenge to exit the premises as people don’t let you out. There is also very limited parking on site and you have to get creative.

The hotel is not particularly accessible for those with mobility restrictions as there are steep stairs to the entry and there are no elevators inside.

Partner

8/10

Excellent

24 Jun 2020

Verified traveler

Obviously not a 5-stars hotel with 5-stars service

Before staying at Cameron Highlands Resort, I have much higher expectation, but actually, it just reaches a minimum standard. I stayed at the Signature Suite, which's the highest category. The bedroom is not quite spacious, but limited place. The most unacceptable part is that all rooms are facing to the main road, which makes very big noise in the evening when the motor vehicles are passing along the road. I don't really like the washroom which's small and humid.

The service is standard, but not awesome. I need to wait for additional two hours, even though I pay for money to upgrade my room. The bartender is so cool without smile.

If you ask me to stay one more night, I'd better to choose other options.

Friends_and_family Family

10/10

Exceptional

21 Jun 2020

Jérôme

Excellent Stay and lovely place !

Friends_and_family Family

10/10

Exceptional

11 Mar 2020

Verified traveler

Very nice Colonial setting. Quaint looking with a lot of charm. Only downside was noise from the main road

Leisure Partner

10/10

Exceptional

01 Mar 2020

Nicole

Beautiful mountain retreat

This resort is conveniently located in Tanah Rata, a short drive from all of Cameron Highlands popular attractions. The guest rooms are beautifully decorated and the grounds are impeccably maintained. The service was excellent — every request granted, the staff went above and beyond. I was not able to go on the tour of the grounds (offered free of charge to guests) but I did enjoy the Jim Thompson tea room. A little slice of English lux in SE Asia.

Self

8/10

Excellent

24 Feb 2020

Verified traveler

Spacious room in a beautiful heritage building. Very nice dining experience, including semi-buffet breakfast, afternoon tea and fine dining. Joined the Jim Thompson mystery trail, which was complimentary for in-house guests. This was an unforgettable experience that my first time to have a jungle walk! Quite challenging and not for beginners.

Leisure Family

4/10

Poor

22 Feb 2020

IAN

Hmm... ok but needs updating/upgrading

It was ok- The hotel is old, and so there was no lift access to upper floor, which was a problem for me as I have problems with my joints. The room was also too warm and there was only a ceiling fan in the living room, and no air conditioning. They need to install this pronto, as cameron highlands is not as cool as one may think!
The Hotel ads should point out the lack of lift access in particular!

Partner

10/10

Exceptional

12 Feb 2020

Verified traveler

Friendly & attentive staff.
Complimentary Jim Thompson Trekking was a highlight.

Leisure Partner

10/10

Exceptional

31 Jan 2020

Verified traveler

Wonderful hotel, very spacious rooms, amazing staff who gave plenty of recommendations about the area.
Very good breakfast served by very attentive staff.

Friends_and_family Family

6/10

Pleasant

11 Jan 2020

Jocelyn

Fabulous hotel ruined by constant traffic noise.

The hotel is beautiful in a colonial style way, with spacious, tastefully decorated common areas and rooms, and the service was attentive and professional, but, unfortunately, our stay was completely ruined by the terrible traffic noise throughout the night. The photos we saw on hotels.com are misleading as they give the impression that the hotel looks on to greenery, when, in fact, there is a busy main road separating it from the golf course, and traffic, including motorbikes, continues on this throughout the night. There is no soundproofing on the windows. The hotel provides its guests with earplugs as the only remedy! It really is a pity as we were very happy with our room and generous bathroom, with great amenities, but we wouldn't return, given that we has 4 sleepless nights instead of a peaceful retreat in what is a beautiful area. The breakfast is excellent.

Partner

10/10

Exceptional

01 Jan 2020

Donovan

Excellent customer service with attention to desire to serve and please. Breakfast can be a little hectic despite good ratio of staff to customers but good list on menu. Assess for mobility impaired can be challenging but overall a very please stay

Leisure Family

10/10

Exceptional

23 Dec 2019

NgKian

Extremely good service from the staff. Breakfast was delicious.

Leisure Partner

8/10

Excellent

21 Dec 2019

Verified traveler

Genteel cool comfortable stay.

Paint smell from recent renovation in #2. Very courteius staff. But wife says level of courteousness by one staff was dependent on race peofile of guest. More gushing enthusiasm if you are western guest.

Hotwater in #3 was not hot enough for a good shower.

Friends_and_family Family

8/10

Excellent

26 Nov 2019

SOH GEOK

Great Hotel

We were there for two nights in Nov 19. Great hotel with excellent service from all staff from the receptionist to the restaurant waiters. Kudos to all of the staff at Cameron Highland Resort. In particular, would like to thank Mr Shukri who has demonstrated the highest standards of service. We will be back for sure.

Partner