Planters Country Hotel

8/10

Excellent

01 Jan 2026

Yuehhua

Nice location. There are lots steep stairs might not suitable for pushchairs or seniors. Otherwise is really beautiful place to stay.

10/10

Exceptional

27 Mar 2025

Yoosuf

It was an amazing experience, everything was perfect. Loved it.

Leisure Partner

4/10

Poor

21 Jun 2024

stephen

Swerve to avoid if you expect more than a backpack

Ok, I have no axe to grind and I do understand that this is an old place which harks back to the 1930s and 40s. Also, the staff were wonderful. But. I had to recheck the description on the Hotels.com website for the Raffles suite. The pictures were clearly the room type that I had booked but the room had been dressed for the photos. Reality was vastly different. The room was dingy, slightly mildewy and tatty. The bathroom was a disaster area. The eco light bulb shed a dim glow over a hostel like toilet bowl, basin and bath. There were no plugs for the bath nor basin and the massage shower in the room description was of the waterpik shower hose attachment they used to advertise on tv in America in the 70s. No hook on the wall to hang it from though. Morning of departure had no hot water coming through for a shower. The 30 inch LCD tv had 2 working channels. One lightbulb beside the bed had blown so it was impossible to read. A kettle was provided but with a puny 3 foot cable meant you had to put the thing on the floor to boil it. With a bit of investment this could be so much better but I would not recommend it now.

Partner

6/10

Pleasant

19 Feb 2024

SOHAINI

Variable Room design but.....

The Family Suite, 1 Bedroom was switched to another room as my guests were not willing to climb the steep hill everytime. But the room given was not a Family Suite, 1 Bedroom, yet the receptionist told us, same rate only different design.

Friends_and_family Friends

4/10

Poor

28 Dec 2023

Liudmyla

The place have an interesting concept, however it needs to be renovated. While the room itself is nice, the bathroom is very bad and loosy - it’s doesn’t match the style and it wasn’t nice to use it. Also, the towels are very old and in bad state, it feels like the owners save money on everything. WiFi never worked.

The price for staying is overrated. Same comes for the price for the restaurant and especially, breakfast - it’s very basic for 40 ringgits.

On the good side, the personal was always nice and helpful. Scones are good (though, pricey and comes with the basic tea). The territory around looks nice.

If management wasn’t that greedy, it would be a really perfect place to stay. Right now, it’s not. It needs improvements.

Leisure Self

2/10

Poor

12 Sep 2023

Eve

1) important thing no toilet paper
2) food no worth the price
3) pillow & bed not comfortable
4) the place take photo super nice

Leisure Partner

8/10

Excellent

18 Jul 2023

Andrew

Cosy and remote compared to many of the larger hotels we saw in the area. Quirky (if dated) colonial time warp!

Leisure Partner

4/10

Poor

22 Aug 2022

rebecca

很不满意，因为房间的床单，被单和枕头套都很肮脏，酒店比较旧，清洁做的很差，工作人员也不戴口罩，服务很一般，反正这体不是很满足，房间价格也不值得，只是酒店外观很好看而已

Partner

6/10

Pleasant

06 Aug 2022

Nicole

Beautiful hotel, but dissapointing stay.

The hotel itself is very charming with a lot of history and character and well worth the visit. We enjoyed a nice breakfast and dinner at a reasonable cost during our stay. Our room and the service however were both a little disappointing. Room run down and in need of attention. i.e. - broken toilet seat, furniture covered with dead ants, cobwebs throughout room etc. No fridge or heating/cooling. Wifi virtually non-existent. Room not serviced for our 3 day stay despite this being part of advertised package. Advertised shuttle bus into town not currently operating. Not enough staff and subsequently they were all run off their feet - potentially covid related. Despite this, staff were pleasant and helpful, just sparse.

Partner

8/10

Excellent

24 Jun 2022

Ruth

Cameron highlands

Our stay in Cameron Highlands was fair. The traffic and road conditions getting there were difficult to say the least. Be sure to go during the week and not on a weekend as traffic will cause delays. Be prepared for windy and narrow roads. Most of the sites seemed gimmicky or required more time driving. Overall, we were disappointed.

Friends_and_family Family

4/10

Poor

22 Dec 2021

Verified traveler

A bit frustated

Not so happy. Room are gloomy, insuffienct light for kids to play & study. Furniture are old and some of it already damaged. No safe box provided.

Friends_and_family Family

10/10

Exceptional

28 Dec 2020

Anna

The ambience and english old style accommodation really attracted me to this place. The place is full of greeneries, flowers and chirping birds, secluded from the busy touristy place. I can stay all day here just chilling in the garden.

Leisure Family_with_children

8/10

Excellent

18 Nov 2019

Verified traveler

Love this place and service. tea and scones.
Like the simple and quiet surroundings. Great place to chill.
Boss is friendly too.

Friends_and_family Family

10/10

Exceptional

14 Nov 2019

Marie

I LOVED OUR STAY AT BALA'S! The place was surreal like out from a storybook. It was like staying at Snow White's cottage. The were LOTS OF greenery, red plaid tablecloth with yummy homemade looking breakfast (and sometimes breakfast with the famous Mr Bala, himself.) A very nice and warm man, made us feel very welcomed! He even does inspection around the house, as he is very involved with renovations and upgrades etc!

Okay, so coming back to the rooms we stayed in. Interior wise we were contented with the look and feel, clean but minor cardboard defects, and a weird hot water supply where it changes if you don't know how to use it. (Trick is : to turn the knob to your desired heat, then pull the knob. Otherwise it will get suddenly ice cold!)

Either than that. I LOVED THE EXPERIENCE! Lovely Tudor with a beautiful patio! Alongside with the Cameron Highlands weather! It's Perfect! 👌

Leisure Family

8/10

Excellent

01 Nov 2019

Verified traveler

It's a very nice place to stay; very tastefully decorated with a very friendly staff. However, there was a big minus that would make us hesitate staying there again in the future. We didn't have warm water all the time. One day we got back in from a hike and we were drenched due to the rain. It was 17 degrees outside and with no heating and no warm water in the room, that was a bit too much. They tried to fix it, but even when we had warm water for a few minutes, the water pressure was very very low.

Leisure Friends

8/10

Excellent

11 Sep 2019

Verified traveler

Pleasant stay

Comfortable and quiet environment.

Partner

8/10

Excellent

23 Jul 2019

Ahmad

English-style surrounding elevates my holiday experience. A few drawbacks are main room lighting flicker and inconsistent hot water supply.

Leisure Family

10/10

Exceptional

22 Jul 2019

TEOH

Comfortable

Leisure Partner

6/10

Pleasant

17 Jun 2019

Verified traveler

A standard well below expectations

This is a very tired hotel in need of an update. The wifi did not work and the room was damp. With so many hotels in the area, I would not stay here again.

Partner

10/10

Exceptional

23 Feb 2019

Verified traveler

It was a different experience than staying in a normal hotel, Very antique, Boutique property - They have some rooms with stairs which is a plus for me

Partner

10/10

Exceptional

22 Feb 2019

Verified traveler

The setting of this hotel was fantastic. Super gardens and great views. The room was very spacious and with a place to sit outside, one could really enjoy the setting. All very relaxing with a great feeling of colonial times. The staff were very friendly and attentive.

6/10

Pleasant

08 Feb 2019

Verified traveler

The staff are very pleasant, willing to help travellers and are a valuable asset of the hotel. My main gripe is that the upkeep of the hotel lacks finesse in areas. Our room had no door on the shower, it had presumably fallen off and never been replaced, leaving exposed metal and brickwork in what could have been a lovely bathroom recently renovated. There was a reachable electricity socket WITHIN the shower! Dead flies on the (mouldy) windowsill were not removed during cleaning. A real shame. With a lick of paint the hotel’s rooms could compliment the fantastic efforts of the chef at dinner to create a little oasis.

Leisure Partner

6/10

Pleasant

25 Dec 2018

Sa

The toilet is not clean, the hotel didn't provide the minimum requirements like tooth brush and tooth paste, and there is no bidet! The room is very cold and humid, some lights are not working, and some has no cabinet for clothes!!
Where the price was really expensive compared with other hotels, and it doesn't include breakfast.
Other than that, the staff were friendly and helpful.

10/10

Exceptional

25 Dec 2018

Verified traveler

Nice and pleasant place that offers you a very good rest and satisfaction

10/10

Exceptional

13 Nov 2018

Chun foong

Friendly staff.... Nice environment

Family

10/10

Exceptional

23 Sep 2018

MrsK

Unique Hotel

Nice Hotel with beautiful decoration and view.
Best teh tarik.

4/10

Poor

03 Sep 2018

Hock Leong

Bring your own things!

Room provided is not the same as per what i booked. Room was damp and dusty, sound proof is bad, can hear outside and room beside noise. no hair dryer given and the water pressure and temperature is inconsistent! receptionist closed at night!

Family

4/10

Poor

26 Aug 2018

Mom

Nice cosy place ...but not cosy service , the food was pricey and lousy ( dinner)

For the price, no breakfast included which was dissapointing I thot...

Sadly, Not a place for a repeat visit

4/10

Poor

12 Aug 2018

CS

Cons:
- Booked 2 nights, got CONNED on the first night; booked a suite but gave us a deluxe room telling us all suites were fully booked. But we PAID for 2 nights for a Raffles Suite
- Not all lights working
- TV not working
- Only one bottle of 500ml water for 2 guests
- Poor sound proofing
- Found a big cocoon of a bug in the comforter

Pros:
- Great responsive staff, especially the always smiling Bangladeshi male staff
- Gave us complimentary continental breakfast (nothing special) for the first night’s mistake
- Got the suite we booked for on second night; was much nicer
- Great colonial English ambience and decor

Be careful if you book this hotel, ie contact them and be very specific what you want. The owner of this hotel tends to cut corners and put out misleading or creatively worded advertising. Bala, pls be honest lah macha. Your hotel is not even called Planters Country Hotel anymore

4/10

Poor

29 Jul 2018

Kelly

Expedia didn’t inform the hotel our bookings . Lucky one guest cancel their bookings and we got our room.

8/10

Excellent

25 Mar 2018

Verified traveler

Saif to be famous for its Hi-Tea & Scones

Love the architectural structure of the building. It is a quaint beautiful quite little place.
Parking was very limited and a bit daunting because it is on a ledge of a slope. We were worried the slope could hold the weight of all those cars. We stay at F11 Love the room but the balcony area was not washed properly. The table and was greenly moldy as well as the floor. my baby almost had a mishap stepping on the slippery area. We were surprised they put a guillotine planks as part of decoration on the front of the main building. No breakfast, Indian Food for Dinner. Left a small green bag in the room, no one from the Hotel call me back to inform us until now.

Family

8/10

Excellent

21 Mar 2018

Zyan

I love the room ... very colonial look... so cosy and beautiful 👍👍👍

6/10

Pleasant

18 Feb 2018

Wendy

Disappointing accommodation in Cameron Highlands

A visit to the Cameron Highlands had been on my 'wishlist' for several years. I purposely chose this property because of its connection to colonial England. The property looks pretty from the outside and the gardens are well maintained. Our room was most disappointing. It was extremely cold, no heating was provided and the room is badly in need of refurbishment. The bathroom is antiquated and poorly maintained. We had one bland Indian tali dinner and breakfast there. Overall, an underwhelming experience.

2/10

Poor

01 Jan 2018

Martine

Poor condition

The building is so nice with the garden. But it really needs a good maintenance, especially the rooms need an upgrade! For almost 100 euro’s you don’t expect a broken shower, poor bathroom with very poor towels, very antique beds with also the bedsheets from 50 years ago. Also the empoyees are not interested in their jobs, they really don’t know what they are doing.

It was a disappointment, the building so nice and it can be a great hotel!

But in this curriculum I suggest to look for a other hotel to stay and come over to Planters Country for a cup of tea and a walk in the historic time.

Family

6/10

Pleasant

23 Dec 2017

Verified traveler

Nice English style stay in CH

Bring my 3 kids there. A new experince since this is the first time in CH. Weather all nice. The stay is okay. The hotel is the nostalgic trip to our colonial days. The downsides : TV not working, the bathroom too dark, the single beds mattress are too hard. Other than that my wife and kids love it. Just like staying in English countryside. One more thing, pls try the scones at the cafe. Just try so you will know what is scones is.

8/10

Excellent

18 Dec 2017

Jocelyn

Nice British Style Home

It was a very pleasant stay. Dinner was wonderful with a real wood fireplace crackling while we had a sumptuous Indian dinner. The neighbors were quite noisy, talking loudly to the wee morning in the open patio area but generally, if not for noisy guests, it was very pleasant.

10/10

Exceptional

17 Dec 2017

Verified traveler

Very comfortable hotel.

Services from the front desk sucks . Pls buckle up your staff. Twist and turn there . Not friendly , and not welcoming .

6/10

Pleasant

08 Dec 2017

Dave

Quiet and isolated

Room very little facilities and need a major renovation. Staff is friendly and helpful

6/10

Pleasant

28 Nov 2017

Sabah

INTERIOR DESIGN LIKE ENGLISH STYLE BUT SOME OF THE STAFF ARE NOT FRIENDLY.
UNPLEASANT STAY

Family

6/10

Pleasant

27 Nov 2017

Elif

Manage your expectations well

The images given for this hotel were different than the reality, I was disappointed. It is a colonial style old chalet and the buildings surrounding it. the place was very very damp to be honest, I took a suite, spacious but not too comfortable. The products they offer for comfort aren't what you expect from a suite, very very basic. The bathroom was one big space , no separation for shower and toilet. No aircon, I am sure I saw in their room description it was mentioned as available. The TV had 3 channels not working properly so don't count on entertainment. Breakfast was okay, you order from a-la-carte , good portions. Location was good, pretty quiet and have nice views (not full mountain view but still pleasant pink skies at sunset). It is certainly better than other small hotels based in the towns there but you'd better manage your expectations before you get there.

10/10

Exceptional

14 Aug 2017

Kay

Lovely hotel with charm and character

Really enjoyed our stay here. The hotel was quaint and lovely and the setting was pretty and scenic on a hillside. Our dinner was delicious and there is a pretty terrace with a great view. The manager was helpful and friendly and went out of his way to assist us. The rooms were spacious and basic, ideal for a night or two. Also close to Tana Rata town but without being in the middle of it.

10/10

Exceptional

02 May 2017

Albert

Wonderful!

Excellent place and fantastic host. Last time I stayed was 10 years ago and this visit I had noticed refurbishment and changes that makes it even a better experience than before. Mr. Bala was also very friendly and had made really good recommendations for places to visit during our trip.
Really authentic English cottage feel about this place and really nice gardens with nice furniture to go with it. Food was good as well. Definitely a place to stay for a nice quiet , family friendly and English cottage experience in Cameron Highlands

Family

6/10

Pleasant

25 Apr 2017

Verified traveler

Cute hotel with a beautiful garden.

We had a nice long weekend here. Staff are friendly but the rooms could use a bit of an update and it wasn't perfectly clean.
We had dinner here which was good but not fantastic. The Indian food was a bit bland. Breakfast I wouldn't recommend as it includes pre packed muffins, dry croisants and over rated scones.
The dining room however is very nice especially when the log fire is on.

8/10

Excellent

04 Apr 2017

Yong

A Romantic Hotel for Getaway

The room is romantic and cosy.
Staffs are nice.
The surrounding gardens of the hotel is amazingly beautiful.
If you looking for non-typical standard hotel feel, you should try this country hotel.
I love it very much.

Only 2 drawbacks:
the centralised hot water non consistent (it can be easily solved by the hotel by using standalone water heater system).
the restaurant food is very limited choice, the breakfast is too simple (just white bread, crossant, and coffee), i expecting more like at least baked beans, sauce etc.

Besides these, other things are really good.

Partner

10/10

Exceptional

30 Mar 2017

Adnan Rehman

Amazing place to stay in

The hotels got a British India feel to it, the staff is well trained and well kept, the owner does go out of his way to make you feel welcome and relaxed.

10/10

Exceptional

28 Mar 2017

Adnan Rehman

Excellent Choice for a vacation stay

The place is beautiful well located and maintained extremely nicely, with a cozy feeling in their dinning rooms to the nice service and extra out of the way treatment from the owner makes it a must stay location.

6/10

Pleasant

21 Mar 2017

Sharmeel

not so pleasant

The rooms were so musty that it affected my sinusitis. The breakfast was overly priced and nothing great about it. No wifi & even hair dryer we had to ask the reception. I really think they are not bothered on serving customers because they are trying to keep their costs down.

Partner

10/10

Exceptional

18 Mar 2017

Patrick

Beautiful boutique hotel in a fantastic location

A sense of relaxation in this historical place (old Tanglin school of Singapore).

6/10

Pleasant

05 Feb 2017

Verified traveler

There will be great if they have better facilities in the room such as slippers and clean floor and good heater . When I went there , our heater was spoiled and unable to use .

Family

8/10

Excellent

06 Jan 2017

ZAMRI

Convenient and clean hotel.

it's good hotel but the car park it's not good.

Family