Name: Putrajaya Marriott Hotel
Address: Ioi Resort, 62502 Putrajaya, Kuala Lumpur, 62502, MY

10/10

Exceptional

30 Jun 2026

Firdaus

The staffs, the amenities, the room were great

Family_with_children

10/10

Exceptional

27 Jun 2026

Swades

Great place to stay and relax.

Self

10/10

Exceptional

26 Jun 2026

Abdalrahman

Good

Partner

10/10

Exceptional

19 Jun 2026

Nadira

Check in was slow despite having had email correspondences prior to arriving. Room request (3 rooms booked) was acknowledged over email, but denied at check in.

Friends_and_family Family

2/10

Poor

12 Jun 2026

Jonathan

Booked thr family suite
Upon checking in, room smelt of smoke on a non smoking floor. Instead of changing my room, they sent someone to spray air freshner into rhe vents.
The next day, the master toilet had sewage smell
The walls, door and ceiling are \"paper thin\" so much so that every night, we were awakened to the stomping through till midnight.

Friends

4/10

Poor

01 Jun 2026

Siti Nurhidayu

Our recent stay in May 2026 was not so pleasant. Here are the things which the hotel needs to work on:
1) the sofa bed was not a proper sofa bed. Its merely a sofa which they would cover it in the bedsheet
2) there was a cigarette smell from the toilet
3) the kids play area at the kids pool is not properly maintained. The ground is covered with slippery mould and algae which is very disgusting
4) the kids pool water is dirty and not visibly clear
5) for the kids night camp, they blasted the loudspeaker and placed it directly next to where the kids are seated.

The hotel should make use of the space at the main lobby area/level1 to have more activities for families.

Friends_and_family Family

6/10

Pleasant

19 May 2026

Water

Nice spacious, new and clean room. Beds and pillow were comfortable. Rooms are not soundproof though - can hear the main door slam next door. View was looking at the dirty roof of the walkway. Breakfast was surprisingly quite limited. Roti Canai and the Malay selection was quite tasty. Beans used for the espresso machines were low-grade. Staff communication can be better.

Self

10/10

Exceptional

04 May 2026

Oriesia

This hotel is beautiful. Near the mall walking distance and they have a shuttle to & from absolute plus. Staff very helpful . The hotel is so big they have listed times for the best breakfast time. Because it can get busy . The options are endless and delicious.

Friends

10/10

Exceptional

23 Mar 2026

Yih Chia

Clean room and great breakfast

Family_with_children

10/10

Exceptional

19 Jan 2026

Manor

Breakfast was good, lots of different varieties...staff very helpful, rooms clean and spa was good

Leisure Family

10/10

Exceptional

19 Nov 2025

Naraseeni

Had a wonderful time in this hotel. All service team hospitality from FrontDesk, Restaurant, Housekeeping, and Room Service were tiptop. A place that worth your money definately.

Leisure Family_with_children

8/10

Excellent

29 Oct 2025

Chinmoy

Room and meetings areas are nice. Food nightmare - taste as well as allergens. Food made me sick.

Business

10/10

Exceptional

15 Aug 2025

Frankin

Big spaces with a beautiful outdoors environment, lush of tropical vegetation. The staff is friendly and welcoming. A wonderful place to visit and relax.

Leisure Self

6/10

Pleasant

04 Mar 2025

LAU

Room is big, it's fully renovated, got some defects. Need to looks more details.

Leisure Family_with_children

10/10

Exceptional

26 Feb 2025

Sara

A beautiful property overlooking the nearby park and with a view of the distant KL skyline. Super convenient with IOI City Mall just down the road. We are a family with a toddler and found the swimming pool and mini water park very enjoyable.

The room looks newly refurbished, we loved how spacious it was and the small table and seating sofa which was a cosy space for our toddler to play her toys on. The only thing was that the entryway was a bit narrow so pushing luggage and a stroller through was tight.

Breakfast had a wide selection, I particularly enjoyed the salad section and sweet treats available. The omelette is one of the tastiest in a hotel I've had.

Overall a very enjoyable stay!

Leisure Family_with_children

8/10

Excellent

22 Feb 2025

Chin

Clean and exellence

Leisure Partner

10/10

Exceptional

18 Jan 2025

sankara

Very comfortable stay with very clean facilities. Ideal for a family with kids . Situated away from Kualalumpur city center with minimum one hour drive.

Leisure Partner

10/10

Exceptional

16 Jan 2025

Aidil Fitri

Recommended by a friend of mine due to the water playground.Great recommendation to stay in.My daughter likes it very much especially with the water playground and the indoor playground for kids.Breakfast was superb with lots of varieties to choose.But during breakfast, the topping up of the food and drinks were quite slow.Besides that everything was fine.

Leisure Family_with_children

8/10

Excellent

02 Jan 2025

Esther

Breakfast area need to be kept more clean. Flies flying around while im trying to eat my breakfast.
Insufficient staff during breakfast hour.

Hotel been through upgrading and reno.

Business

10/10

Exceptional

04 Nov 2024

Ricky

My family had a pleasant stay

10/10

Exceptional

19 Oct 2024

Janice

Exceptional stay with superb staff. They went the extra mile at every step. Friendly, helpful and kind. Facilities are amazing. Thoroughly recommend and hope to return

Business_and_leisure Partner

10/10

Exceptional

06 Sep 2024

Khader Ali Akbar

Pleasant Stay

Business_and_leisure

10/10

Exceptional

12 Aug 2024

Verified traveler

The hotel is very convenient linked to IOI city mall where the shopping and eateries are. Check in staff is a little slow. But the room is clean and space is just nice for 2 persons.

Friends_and_family Friends

10/10

Exceptional

30 Jul 2024

Verified traveler

Clean and accommodating

Great staff! There was a rude guest who was trying to cut in line even though I was already trying to talk to the receptionist. The staff politely called out the rude person. She perfectly handled the situation.

Business

8/10

Excellent

26 Jul 2024

Fahed

Good Hotel for business

Working is going on during the day . you can smell the paint strongly from your room . It is near from one of the biggest mall in malaysia IOI mall .

Business Self

10/10

Exceptional

26 Jul 2024

MOHAMAD SHAHRILL

\"Shirt and Pant\" held \"Ransom\"

TESTIMONIAL:

Staying at a reputed 5-star hotel like Marriott, I anticipated top-notch service and convenience. Imagine my surprise when I sent my shirt and trousers for pressing on a Sunday evening, only to discover they weren't in my room by 9 pm the next day. When I contacted housekeeping, I was informed that to retrieve my clothes, I needed to pay the pressing fee at the reception first. This practice was a novel experience for me, especially given my regular stays at Marriott properties. Having to hunt down a duty manager to express my frustration and disappointment added to an already perplexing situation. Eventually, I paid what was merely a fraction of the cost of the garments themselves to claim them back.
The irony was not lost on me—this policy felt more like a hastily thought-out inconvenience than a customer-focused service, especially from an esteemed 5-star establishment. It's worth noting that the hotel is currently undergoing renovations, perhaps in desperate need, as it looked quite jaded last year. While a facelift might address the aesthetics, it's the little things, like a cumbersome and baffling laundry policy, that can significantly impact guests' experiences. Here's hoping ( staying there again next month - now i have doubts ) the renovations bring a renewed focus on customer service excellence along with a fresh coat of paint.

Business

8/10

Excellent

30 Jun 2024

Emad

The only comment from my side is there was one machine running all day 24 hours which was disturbing at the pool side and the noise reach to the room and Restoraent is too busy in the morning and people waiting in line to have their breakfast. Rest all perfect. Thanks

Leisure Family

10/10

Exceptional

30 May 2024

WAN SAPIAN SORI

Nice stay. Great facilities. I recommend buffet breakfast. So much variety and taste good.

Business_and_leisure Family_with_children

10/10

Exceptional

26 May 2024

Dennis

Had some renovations going on but overall the hotel is nice.

10/10

Exceptional

01 May 2024

LIANG TA

VERY GOOD ! I will come back for staying again

Business_and_leisure Family

10/10

Exceptional

05 Mar 2024

Wafa

Property had better days, but renovation work ongoing. Staff friendlyness makes up the difference

Leisure Self

10/10

Exceptional

04 Mar 2024

Herman

Even tho its midway thru renovations , the property and staff is good . Will definitely return

Leisure Partner

10/10

Exceptional

27 Jan 2024

Dwun Kit Jonathan

-

Business Self

10/10

Exceptional

26 Jan 2024

Shing Yau

Nice and good hotel

Business_and_leisure Friends

10/10

Exceptional

09 Jan 2024

Shing Yau

Nice hotel

Leisure Friends

8/10

Excellent

03 Nov 2023

Gurminderjit

Newly built area

Leisure Family

4/10

Poor

24 Oct 2023

Ryan Ka Hang

Place is old, poorly maintained, in the middle of nowhere

Business Self

2/10

Poor

24 Sep 2023

Thilak

Room: The room was infested with cockroaches!!
Who would have thought Marriot reputation delivers such poor quality of service for their rooms. AC temperatures don’t hold steady despite being set as one.

Washroom: The water pressure is not adjustable. One should be careful before splashing the tap on your body or worse still, if it’s splashed on kids and babies.

Overall, it’s a horrid experience for the price charged. Utmost unacceptable!

Leisure Friends

10/10

Exceptional

10 Sep 2023

Rohaidah

There several dining options to choose from. The hotel is huge and grand. However, it’s under renovation at the moment.

10/10

Exceptional

13 Aug 2023

Azmin

everything's perfect about the hotel; except that the facilities are old...need some refurbishing works.

staff are super helpful and friendly.

Leisure Partner

2/10

Poor

27 Jul 2023

yassine

If you want to pay for a 5star hotel and receive no star service and amenities then stay here.
Wallpapers coming off the walls, outdated everything, ongoing renovations while people are sleeping.
Not one good thing about this place and a shame that Marriott has done this.
Shame on them and on this property.

Business_and_leisure Family

2/10

Poor

23 May 2023

Elite

Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.

Business Self

2/10

Poor

08 May 2023

Elite

Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.

Business Self

2/10

Poor

18 Apr 2023

George

Rude staff, no hospitality, rooms are not nice. Unsafe equpiments like lifts and automatic doors

Leisure Partner

8/10

Excellent

18 Dec 2022

Dr. Lakshmi

It's a good property but as we booked it at a time when the hotel was having an event, the whole experience wasnt up to the mark. Couldnt get late checkout or extension of another day as the property was fully booked. We needed it as our flight was much later in the evening. The food at the multi cuisine restaurant Zest was not great. Staff tried their best to provide good service. So that was the only plus. Wouldnt consider staying here for our next visit though.

Leisure Family_with_children

6/10

Pleasant

12 Dec 2022

Ahmad Farouk

It's disappointing that this place doesn't feel like a marriott hotel. Checking in and out is very slow, so guests have to queue. Getting the bill at the restaurant takes a long time. The staff are cheerful and helpful though.

Business Family_with_children

10/10

Exceptional

28 Nov 2022

Shilpa

Hotel was clean, staff were helpful & friendly.

Leisure Family_with_children

4/10

Poor

27 Aug 2022

Ainna

Not worth the money and too many hidden charge!!

Stayed here for 1 night with my family after a long flight. I paid it online. During the check in they told me they will charge us for sofa bed and they make up the room already. I was so tired to listen after 17hours of flight. I just paid and don’t want to argue. The room was disappointing. Old, dirty and dusty. The breakfast wasn’t that great too. The only point I give only for the staffs. The room service and maintenance guy was nice and very helpful.

Friends_and_family Family

6/10

Pleasant

25 Jul 2022

Raymond KP

Quiet stay

Hotel is 5 star but the condition is not. The cupboard and doors paint are peeling. Room looks tired and dated. Air con is not cold. However for 1 night stay it’s ok for me. Bed is big and comfy. There is a balcony which is nice. TV channels limited. There is tea and coffee making facilities. It’s very quiet at night that you can even hear the crickets! Free onsite parking. There is a free transfer to IOI mall every hour. The mall is huge and have lots of places to eat. I think this hotel is newer than the KL city centre one but this one seems to age faster lol.

Self

10/10

Exceptional

16 Dec 2021

nor

Fabulous Transit

I and mu husband stayed for two nights white in transit for our flights to the UK. We had chosen Marriotts for its location and comfort to entertain friends around Kuala Lumpur and Putrajaya to pay us visits.

Partner

10/10

Exceptional

29 Nov 2021

MOHD NURQHOMENI AZRAI

Great property, near to IOI Putrajaya Mall, got free shuttle bus to and fro the mall. Hotel amenities are top notch. very satisfied with the hotel. Just that the hotel door don't have a latch to hold it when we open it wide to enter and push luggages and strollers.

Leisure Family_with_children

8/10

Excellent

16 Nov 2021

Verified traveler

My Experience

Overall is good for me and my family. Staff very friendly. Smooth check-in and helpful staff. Room was so nice and clean. My child really love it.

Friends_and_family Family

8/10

Excellent

27 Sep 2020

Fahmi

The property is huge and a lot of activities on site. The room, amenities, food all are good. The only thing that I was disappointed was the check-in experience. Had to wait about an hour though it's evening at 6PM, seems the property does not have enough staff on duty.

Leisure Family_with_children

8/10

Excellent

22 Sep 2020

Nora

Bilik okey cantik selesa. tapi breakfast macam kurang sikit.

Leisure Partner

10/10

Exceptional

09 Sep 2020

Oil Fui

5 star hotel with 5 star service

Peaceful environment with excellent services. The hotel under very well maintenance even its not new hotel. This is the only hotel provide free mask, sanitizer and wet tissue to check in guest.how lovely it is

Business

6/10

Pleasant

01 Sep 2020

Verified traveler

king sized bed

Very friendly staff. However i booked for baby cot and a king sized bed 3 weeks earlier. Until the day i went for the check in, just after the payment at the reception then the receptionist told that king sized bed is not available. I was so disappointed with the last minute news.

The room also have no carpet. So once u wake up from bed, u will step on the cold floor

Friends_and_family Family

8/10

Excellent

23 Aug 2020

Verified traveler

Pool facilities under maintenance. Nice room and breakfast.

Leisure Family

6/10

Pleasant

23 Aug 2020

Verified traveler

Everything was good at that time. Staff was helpful and kind. The only thing to check back is the blanket of the bed come with uncomfortable smell. It was smell like fabric not cleaning and dry well. Please improve on that. I was check in at the middle of night. Feel so tired to ask for blanket change. Pls improve.

Business_and_leisure Partner

10/10

Exceptional

11 Jul 2020

Raja Rashidah

Excellent

Friends_and_family Family

10/10

Exceptional

04 Mar 2020

Verified traveler

Good location near to shopping mall

Leisure Family_with_children

8/10

Excellent

13 Feb 2020

Ratcha

Pros: The room is really spacious. Friendly staff. Great food choice at breakfast and lunch.
Cons: It would be better havemore frequent shuttle services to KLCC.

Business Self

10/10

Exceptional

20 Jan 2020

Maria

Pleasant stay

Stayed for only one night, however the room was very comfortable, the lobby impressive. The hotel needs renovation at some parts, the spa was average. There is a good variety in the breakfast and the staff are polite and helpful.

Friends_and_family Friends

6/10

Pleasant

19 Jan 2020

Verified traveler

Window was not rocked and bed sheets was not clean.

Business Self

10/10

Exceptional

02 Jan 2020

ayub

Good

Good service

Business

8/10

Excellent

29 Dec 2019

Syaff

Room really big and clean, just their staff cleaning my room without my permission. Overall ok

Friends_and_family Family

8/10

Excellent

28 Dec 2019

akutopsecret

Like
The breakfast have many variety. so good and delicious!!!

Dislike
The pillows. They smell like they haven't been changed or washed. Smell like people's head whom haven't shampoo their hair. Yucky.. we cover the pillows with blankets and perfume. But it still has that 'head' smell.

Leisure Partner

10/10

Exceptional

16 Nov 2019

SB

The room size were good and the amenities were ok but some were dates but well maintained.

Business_and_leisure Family

8/10

Excellent

25 Oct 2019

Verified traveler

enjoyed my stay. Staffs very friendly. Will come again

6/10

Pleasant

18 Oct 2019

Saravanan

MMSSB Event Stay

Poor concierge service while checking in and out. No one to receive guest when arrived in car.

Pillow and Pillowcases have bad odour (even after change over) and was not a comfortable sleep.

10/10

Exceptional

02 Oct 2019

Verified traveler

Clean Room, Good Location, Great Breaksfast, Nice Staff

8/10

Excellent

30 Sep 2019

Rose

the location is strategic, easy access to mall, food yet not congested.
the room is spacious & comfortable
just that not really sound proof ( i can hear sound from outside at night)

Business Self

10/10

Exceptional

28 Sep 2019

Verified traveler

I love it. Looking forward for my next trip.

Business

2/10

Poor

23 Sep 2019

Verified traveler

Had to change rooms three times, rooms dated, toilet flush not working despite attending to it, kettle leaks. Staff at house keeping lack welcoming smiles. GM MIA?

Leisure

10/10

Exceptional

22 Sep 2019

Verified traveler

Pleasant stay..

Big room & comfortable.. breakfast menu was not kids friendly.. need to improve on this area.. pool slide for kids swimming pool was not slippery, kids need to use extra force to slide down or need to use float to enjoy the water slide..

Family

8/10

Excellent

15 Sep 2019

Verified traveler

Found a dead cockroach in the bathroom but otherwise gen clean

8/10

Excellent

05 Sep 2019

Verified traveler

Clean and cozy

Business Family_with_children

8/10

Excellent

05 Sep 2019

AAr

Breakfast is not up to expectations for a 5 star hotel.

Leisure Family_with_children

6/10

Pleasant

29 Aug 2019

fui nar

Higher Expectation

Room cleanliness was good but the shower area can improved or need refurbishment. The pillow cases didn't smell fresh. Breakfast spread was good. Please clean the dispensing taps of the fruit juices.

10/10

Exceptional

28 Aug 2019

Verified traveler

The location of the hotel is excellent, pleasant surroundings, very close to a huge shopping centre.

Leisure Partner

8/10

Excellent

22 Aug 2019

Verified traveler

Regular shuttle to iOi City Mall. kid's pool with water slide. Could do with better maintenance, but acceptable. Lots of dining options, but we usually headed to iOi Mall (5 minutes away by shuttle) for lunch and dinner. Breakfast at the hotel's Zest restaurant was great. Had a wide range of choices for the buffet. But the dim sum options were not as authentic as the items had to be halal.

Business_and_leisure Family_with_children

6/10

Pleasant

17 Aug 2019

Verified traveler

Likes - grand interior common areas, friendly staff. Dislikes - room appointment seems old, bedding/linens smelt dank. Shuttles to and from other properties within the IOI complex very slow and infrequent.

Business Self

10/10

Exceptional

08 Aug 2019

Verified traveler

All ok and nice room. Also thanks for the small deco for my anniversary

Friends_and_family Family_with_children

8/10

Excellent

30 Jul 2019

Verified traveler

Very friendly staff. Parts of the property is in need of maintenance/refurbishment. Did not use the pool or spa so unable to comment on the facilities.
Breakfast items were varied and the Nasi Lemak was good. The croissants were ‘over done’ unfortunately- perhaps the bakery items should not be placed under warming lights and an oven placed for heating as needed.

Business_and_leisure Partner

10/10

Exceptional

21 Jul 2019

AzmirKhan

it really feature 5 star quality services

Business Partner

10/10

Exceptional

10 Jul 2019

Nawshad

A real 5 star resort. Loved everything. Breakfast was awesome.

Leisure Family

8/10

Excellent

01 Jul 2019

Verified traveler

Nice place,
Good shuttle service to the Mall.
But shuttle service for Friday prayer for Muslim to the nearest mosque.

Business Family

10/10

Exceptional

24 Jun 2019

Verified traveler

Modern design and has shuttle bus to IOI mall

Guess we got a good unit and neighbours. No screams, no noise and service was good

Family

10/10

Exceptional

06 May 2019

Deborah

My new favorite Marriott

Staff pride is high at this hotel and they made me feel like a VIP at every turn. The friendliness and pride they have in their hotel and especially their food service is extraordinary. I’ll be back!

2/10

Poor

29 Apr 2019

Kenneth

Never another Mariott

I am shocked that they call this the Mariott. I came to the hotel at 940am they said come back at 2pm. Instead I came back at 530pm and they said they had no room at all for me. After much anger shown they gave me a room and shockingly the room was not clean. There was food particles on the tables and chairs and sofa. The toilet seat was not clean. The in room dining was poor food

10/10

Exceptional

28 Apr 2019

Fauziah

I like it
Surely will come in

4/10

Poor

28 Apr 2019

Mohd Khairul Hazwan

Service not good, price high

Counter no person. Slow service

6/10

Pleasant

25 Apr 2019

Verified traveler

I had a sore throat after i park at your underground car park. Very unpleasant. Your management should sit and stay there for 10minutes then you can feel.

Business_and_leisure Family_with_children

6/10

Pleasant

19 Mar 2019

Verified traveler

Hotel is nice n ok.

Leisure Partner

10/10

Exceptional

17 Mar 2019

MOHD ALIF SYAFIQ

Good place to stay. Big room, comfortable and have van transfer go & from IOI Mall for free

10/10

Exceptional

07 Feb 2019

Kay

Nice hotel

8/10

Excellent

23 Dec 2018

Verified traveler

100% recommended for family and business travelers.

10/10

Exceptional

18 Dec 2018

Shima

Great stay!

Just perfect

Family

8/10

Excellent

15 Dec 2018

Verified traveler

Excellent good

10/10

Exceptional

11 Dec 2018

Fareed

Feel spacious

6/10

Pleasant

10 Dec 2018

Verified traveler

First, we were given a room not matching our choice. Then in the second room that we had, there was a strong smell of smoke in the bathroom. We endured it for a night and decided we can't take it anymore. All hotel rooms are supposed to be non-smoking. Where can such a strong smell of cigarette smoke come from? We requested for a change and was finally given a new room free of smoke smell. The hotel is nice and near the mall. But having to move 3 times is not what I had imagined.