Sabin
I don’t understand why Expedia is in partnership with this hotel. In my options for reservations, I took a superior room with dinner and breakfast included. Once I made my reservation that was non refundable, I received a message from the hotel say that the restaurant will be close at 6PM. On site, the reception, was asking us to have dinner between 5:30 and 6 PM. After they would close the restaurant. We protest, saying it was too early as we had excursions planned. They refused to change anything or to refund the part of the dinner. We had no choices for the meal, fix menu. Horrible food with hairs in the plate.
The female receptionist told us she was not responsable, many times, even if I have try to explain that she was the only representative of the hotel and she was to receive my complaint. The manager never showed up even if I have asked for him to come. Leaving the front seat employees alone. Bad managerial attitude.
Room on the 3rd floor, no elevator, no fridge in the room, no AC. Well not wort the visit. Bad business, badly run.
The female receptionist told us she was not responsable, many times, even if I have try to explain that she was the only representative of the hotel and she was to receive my complaint. The manager never showed up even if I have asked for him to come. Leaving the front seat employees alone. Bad managerial attitude.
Room on the 3rd floor, no elevator, no fridge in the room, no AC. Well not wort the visit. Bad business, badly run.
