Serene Hotel

6/10

Pleasant

08 Mar 2026

Claudia R

Just booked for one night. Clean and spacious. Needs renovation but for the price is good! Only bad is that the tv don’t work and although there is a phone is didn’t say what the front desk number is and the room is a building very far from it plus is too dark outside!

Partner

10/10

Exceptional

07 Mar 2026

Philippa

This little gem of a find was a godsend for a week long conference trip. Vegas is loud, wild, becer sleeps, and people-ey. If you, like me, need to reset and rest completely away from the madding crowd, then this place is it. Immaculate rooms with insanely comfortable beds, a daily housekeeping service as standard and a shower that restores your will to live. There are zero bells and whistles. No smoking of anything, anywhere, and no slot machines.
The only negative is the lack of in room coffee and tea making facilities but reception has that 24/7.
This place is not glitz and glamour - it is the duametric opposite and ergo, my ONLY consideration for business visits to Vegas.
The Virgin Hotel is right over the road with great restaurants and bars and everythibg else, and the Serene is well positioned for an easy Uber to anywhere
Staff are delightful and go out of their waybto be welcoming and helpful.

Self

10/10

Exceptional

06 Mar 2026

Louise

We had a spacious, clean room and enjoyed having a sofa to sit on. The staff was extremely helpful and recommended a great place to eat, and transportation options.

Partner

6/10

Pleasant

06 Mar 2026

Carter

Clean room.

8/10

Excellent

04 Mar 2026

Caren

The facilities were run down but the room was clean and Bed was comfortable.

6/10

Pleasant

02 Mar 2026

Chris

Wasnt open

Self

10/10

Exceptional

25 Feb 2026

Federico

Clean room and very quiet

10/10

Exceptional

24 Feb 2026

Mary Elizabeth

The staff went above and beyond to make us comfortable for my birthday trip! Sara was exceptionally nice every time we past her desk and the coffee was like jet fuel only one cup a day needed. The spa was nice for a quick massage and the room were cleaned with care. Thanks again.

Friends

2/10

Poor

21 Feb 2026

Marc

Not a great property and nothing like the pictures

6/10

Pleasant

20 Feb 2026

Corwin

it was ok not like the picture to the right shows

Partner

2/10

Poor

19 Feb 2026

Elyse

I rarely leave negative reviews, most of mine are positive, but this stay was unacceptable.

My wife checked in close to 5:00 a.m. after a delayed flight for a three night stay meant to be relaxing. The room was freezing and the heat did not work, there was a bug on the bed, and the walls were so thin she could hear everything next door. She tried to make it work by sleeping on the couch for about 2 to 3 hours, then left before 8:00 a.m. to salvage the day.

I called to report this before 9:30 a.m. The front desk rep refused to give her name, saying she did not have to, said she had a line of people waiting, insisted it had to be reported in person, then put me on hold and ultimately hung up. I called back, gave management a chance to rectify because I do not enjoy leaving negative reviews or opening disputes. The response was policy and no meaningful resolution.

This could have been handled with basic hospitality. We will not return.

Self

2/10

Poor

10 Feb 2026

Stephanie

The worst experience I’ve ever had!! And I mean ever. The people next door to me had a gun and a full out brawl almost took place people being handcuffed at 1am. I feared for my life. Sheets were nasty. Red/orange stains on the sheets. Doors weren’t fully working. The tv didn’t work. The reception was nice as so me calling about the noise complaint that ended up being someone getting arrested.

Leisure Family

10/10

Exceptional

09 Feb 2026

Sarah

Great prices, super convenient to airport! Clean and comfortable.

2/10

Poor

01 Feb 2026

Rodney

I ended up leaving after the first day due to a weird smell, and even though they said they would refund my stay, that didn’t happen.

8/10

Excellent

29 Jan 2026

Samira

I enjoyed staying there it’s a nice place the only thing is the pool was closed All the time I was there probably for the cold and our fridge was broken

10/10

Exceptional

27 Jan 2026

Ronald

Everything was perfect.

Leisure Self

8/10

Excellent

26 Jan 2026

Mark

Great location for an amazing price. Enjoyed the big size of the room.

4/10

Poor

25 Jan 2026

Emily

The room had dirty walls, a hole in the wall, the safety lock on the door was broken (which staff was notified and they didn’t fix), the shower handle was broken too and I was told that they “wouldn’t be fixing it in the near future.” The food was also over cooked and bland. We were told it was a smoking free hotel but the staff smelt of weed. Plus the security saw we were struggling to open the door with our belongings and continued to look at his phone and not offer to help get the door into the hotel

Leisure Friends

2/10

Poor

23 Jan 2026

Harrison

Room was dirty, curtains don’t block out lights outside room, walls paper thin, mouse poop on couch, sheets dirty and stained. $30/ night resort fee and the coffee is terrible and the pool is closed and the WiFi is slow…

Business

10/10

Exceptional

22 Jan 2026

trude

Very friendly. And the personnel was very helpful.

8/10

Excellent

19 Jan 2026

larry

The room was great size for vegas and clean

Business

10/10

Exceptional

07 Jan 2026

Shaylee

Great stay!

Business_and_leisure Partner

6/10

Pleasant

06 Jan 2026

Jackie

Nice for last min. 30 mins walking from the strip. 8 mins by car.

Leisure Friends

6/10

Pleasant

05 Jan 2026

Raziel

The room the we selected was not available, we got charge for the same price,
It was a horrible smell in the hall, tv
Was not working.

10/10

Exceptional

04 Jan 2026

Cecil

Staff was so helpful and nice, room clean and good

Self

10/10

Exceptional

01 Jan 2026

Jesus

Best place to stay

10/10

Exceptional

30 Dec 2025

allen

Yes, room was clean. Staff was very nice

Leisure Self

6/10

Pleasant

30 Dec 2025

Cindel

Staff is friendly but the \"Suite\" seriously disappointed this stay. The sofa couch was broken (did not fold out all the way) and the TV wouldn't connect. The only button I could hey to respond was the input key. I would like to ask for a credit or something but since I booked through a this party, i doubt that is even possible :(

8/10

Excellent

30 Dec 2025

Maria

Everything was good

2/10

Poor

29 Dec 2025

Linda

We arrived late after a long day of travel. Shower and tv did not work and we were too tired to request another room. Also upon arrival we were told an additional RESORT FEE of approx $35 was due in addition to what we paid thru Expedia. Very unhappy with the accommodations and would not recommend or return!

Leisure Friends

10/10

Exceptional

27 Dec 2025

Tion

Clean room and friendly staff

10/10

Exceptional

27 Dec 2025

Sirisha

Perfect stay great clean rooms....

Leisure Family

10/10

Exceptional

27 Dec 2025

Eddie

Had a pleasant stay, rooms were clean, excellent staff, excellent location, quiet rooms, free parking, breakfast was provided with a fee of $10.00 per person, nice strip mall next door and across the street provided choices of food, drinks, pharmacy, other choices to choose from, the Virgin Casino and Resort located across the street, will return for reservations next time. 5 Stars!!!

Partner

2/10

Poor

24 Dec 2025

Olivia

Room had bugs, cleanliness was subpar, no free breakfast, service was subpar, back entrance was extremely dirty and dangerous. All of these things are coupled with the ridiculous price.

8/10

Excellent

20 Dec 2025

Elba

We were comfortable

10/10

Exceptional

19 Dec 2025

Kevinston

Rooms were perfect juat enough foor for my family of 6, staff was great an very understanding, an willing to help anyway they could even when extending our stay

10/10

Exceptional

17 Dec 2025

Lynette

Great staff and we got a triple upgrade at no extra charge.
Everyone was very friendly and helpful!

Leisure Family

10/10

Exceptional

15 Dec 2025

Miguel

And a super breakfasts

10/10

Exceptional

15 Dec 2025

britni

Room was wonderful and cleaned daily. Staff was very friendly.

Leisure Family_with_children

8/10

Excellent

15 Dec 2025

carl

Room was spotless. Staff was always helpful and full of smiles. Good value for Vegas. I picked this place so I could walk to the Rodeo in town. I was not disapointed.

Leisure Self

6/10

Pleasant

15 Dec 2025

Adriana

The room was just ok. The area wasn't the best. Didn't feel safe.

Business_and_leisure Partner

8/10

Excellent

14 Dec 2025

Jinying

Room was big and very clean. The only problem was the air conditioner which was very noisy when I turned on heat.

Business_and_leisure Self

4/10

Poor

13 Dec 2025

Karen

Very dirty. Stained and very dirty couches. Bloody boogers on the wall in the bathroom. Mold in shower. Grout dirty. Carpets dirty. Shower head cracked and spraying the ceiling. Walls were very dirty. Bathroom floor spongy floors not level and flat almost like flooring is coming apart. Bed was ok not horrible.

Partner

8/10

Excellent

12 Dec 2025

Sandee

Room was clean. Bed comfy. Mostly quiet other than airplanes landin/taking off. Front desk hostess were nice and helpful. Room was large...separate bathroom, living room with coach tv , bedroom with king bed. Shower head was leaky, and a few stains on towels and comforter that could be updated/replaced. But we enjoyed the space and being within 10 min walk to the Thomas and Mack. Also good Teriyaki Madness restaurant next door if you like Teriyaki bowls! The pool is seasonal and closed as of Oct first and the spa could not fit us in during our short stay so we didnt get to try it. Breakast looked good but cost $10 so we hit nearby Blueberry Hill (highly recommend). Overall really nice stay away from crowded casino madness!

6/10

Pleasant

10 Dec 2025

Robert

Courteous staff, helpful. Ants in the room, when housekeeping came in and took used towels, they did not replace them. A door had a broken handle on it. I found it odd the tv was not in a place you could watch it from the bed. I’d say the hotel could add a little more to the area that separates the hotel and the outside by the 1400 building, someone could easily get over the wall right there. Needs some work.

Partner

8/10

Excellent

10 Dec 2025

Brad

I didn’t have breakfast

Friends_and_family Friends

8/10

Excellent

09 Dec 2025

Mariel

You get what you pay for. The room was clean. A huge inconvenience that the door in the back wouldnt unlock for 1.5 days. The stairs are a bit dangerous in ynit 5 because the rusted metal pops out. The door lock was hard go teist closed. Had to play aorund with it for a bit to close the door. Overall felt safe. No issues arose. Thank you

Partner

8/10

Excellent

09 Dec 2025

Robert

Rooms large, looks as if recently refurbished but minimal, not bad for an obviously older hotel

Leisure Family

6/10

Pleasant

08 Dec 2025

Amanda

Didn’t have the breakfast. Be prepared for all the additional charges if booking on Expedia. Pillows were terrible. If you’re a light sleeper probably not the hotel for you. You hear every plane that takes off. Easy to get to from the airport and ubers were simple. Probably won’t stay here again but was good for what we needed for our short stay.

Leisure Friends

8/10

Excellent

08 Dec 2025

Arielle

Clean, cute room. I enjoyed my stay, the room was a little cold and there’s not a way to adjust the heat. Other than that everything was good.

Friends_and_family Friends

10/10

Exceptional

08 Dec 2025

Mary

.

Leisure Partner

2/10

Poor

08 Dec 2025

Maria

No blanket in the bed just two sheets, the bed was hard as a rock, no trash reciprocal in the room.
Where do we put trash and tampons? There was pubic hair all over the shower. Left for the evening at 7 p.m. came back and there was a flyer stuck in the doorjam.commom sense is they had to open the door to have the flyer in the door jam. So they came in the room while I was gone past seven p.m. I ordered the breakfast and ask for scrambled eggs, I got eggs with eggy yolk still on plate, I had to ask to go back and cook \"scrambled eggs\". And a security guard that stares and watches if you sneeze wrong. The complimentary coffee in lobby is disgusting. There's only one door, one way in and one way out. I am highly upset with my stay.

Leisure Partner

10/10

Exceptional

07 Dec 2025

Kevin

I truly enjoyed my whole experience at this establishment. My room was superbly cleaned and well taken care of and fresh as soon as I stepped inside. As someone running a business and someone particular about details, I must say I highly appreciated the cleanliness of this establishment – no dust and odor whatsoever.

The staff were amazing. Every encounter was pleasant and well-organized. Checking in was efficient, and they all made sure I felt welcome and not just another guest with a booking. It is clear they are proud of what they do.

The amenities were all well-maintained and highly functional. Everything was functioning as it was meant to -- from the gym to the shared areas and down to the basic needs in the room. It is apparent that the property is being meticulously run.

It was the consistency that impressed me the most:

Cleanliness at a higher standard than normal hotels

Employees with a passion for helping customers

Amenities that are maintained and not merely listed on paper

It was a cozy and well-organized room that made focusing and relaxing easy.

This is one stay that checked all the boxes and then some. It is hard to find quality so consistent across the board, and I was more than satisfied with this stay. I would definitely come back here again and would highly recommend this property to anyone!

Business Self

6/10

Pleasant

06 Dec 2025

Lucas

Keeping in mind what we spent: The breakfast was amazing, the beds were comfortable and made daily, lots of fresh towels, spacious.

The hotel is a bit

Business

10/10

Exceptional

05 Dec 2025

Darris

My favorite place to stay in Las Vegas. The rooms are immaculate, the entire staff is helpful, gracious, and accommodating, from the morning staff to third shift. I felt safe and secure my entire stay.

Self

6/10

Pleasant

04 Dec 2025

Ricardo

We stayed at the Serene at the end of October/early November. We went down for a family emergency, not really knowing how long we'd be there. We reserved two rooms online for four nights. At check-in, we explained our situation and were told we could expect a refund if our stay was shortened. As it turned out, we only stayed three nights. So now, for the last month, I've been trying to get a refund of almost $200 for the rooms and resort fee of that last day. Hotels.com washed their hands of it, and the hotel general manager/owner won't respond to any of my communications. To be honest, the stay was fine; staff were pleasant and the rooms were plain and adequate for our stay. The bathrooms seemed have had a recent upgrade. Again, the stay was okay. I'm just trying to deal with getting a refund due me.

10/10

Exceptional

02 Dec 2025

Melissa

Room was large and clean and quiet. Excellent water pressure in the shower.

Partner

10/10

Exceptional

01 Dec 2025

Ricardo

Very new hotel, great value, just a 20-minute walk from Las Vegas Blvd.

10/10

Exceptional

28 Nov 2025

Daniel

Was a great find for the F1 weekend, walkable and less traffic. Inexpensive and the room was updated and clean. No issues at all, would recommend for an off strip stay. Staff was also great and attentive.

8/10

Excellent

27 Nov 2025

Alison

Nice quiet large king room with sofa.
Yes, i would recommend. Simple, no casino maze to try to get to your room.
Toilet paper & tissues are too hard, like writing paper. Bring your own toilet paper case its too scratchy!! Need towel hooks by the shower. & larger trash can.

Business_and_leisure Self

8/10

Excellent

25 Nov 2025

Cheryl

Nice room for the price. Very close to airport less than 5 minutes by Uber. Leaving my car in parking lot paid in advance WAY. Hopefully my car will be in one piece when I return.

Leisure Self

8/10

Excellent

23 Nov 2025

Teo

Everything and everyone was very nice. We came in early hoping we could pay the $35 fee for early check in but the front desk lady was a bit rude about it. Early check in fee is $50 and not until 12pm. When we checked in at 4pm, we were greeted by a different lady and she helped us check in to our room efficiently. She was super friendly, we appreciate the service and her assistance.

Leisure Family

8/10

Excellent

23 Nov 2025

Nataly

Clean room upon arrival and helpful staff.

4/10

Poor

20 Nov 2025

Dominque

The first room I reserved was terrible. The carpet was severely stained, the door was not aligned so it took work to lock the door to my room. The inside door lock did not work it was barely attached to the wood and door and hanging off ready to fall at any moment. The stairways had people standing smoking cigarets. The pool and Jacuzzi was drained and had no water. It looked nothing like the pictures online. Lots of unhoused people near the property and on the backside of the parking lot. I was upgraded to another room. That room was much better but I will not stay at this location again I could not relax. It was too much negative activity going on.

10/10

Exceptional

16 Nov 2025

Xinyun

everything is good

Friends

10/10

Exceptional

15 Nov 2025

Connor

Very friendly staff. Room was clean and nice. Great value in a good location.

Business

10/10

Exceptional

10 Nov 2025

Ambra

Sarah at the front desk, Amazing! Thanks for your help and welcoming personality!

4/10

Poor

10 Nov 2025

Timothy

Property seems run down (dirty dusty everywhere outside and dying plants)… side gates don’t allow exit (must funnel thru lobby)… room wasn’t the cleanest and area around the hotel has kinda gone to crap (since the last time I was there 10+ years ago).

Friends_and_family Family

10/10

Exceptional

08 Nov 2025

Yaidiel

Vhfh

10/10

Exceptional

05 Nov 2025

Kendal

This was my first time staying at this hotel. I travel to Vegas a lot and like to find quiet places away from the crowds and casinos. This is the perfect spot! I felt like I had my own little apartment. Sarah at the front desk was amazing and helped get me into my room so I could rest after a long morning of flight delays. The rooms are clean and spacious. Highly recommend!

Business Self

10/10

Exceptional

05 Nov 2025

Darris

Everything was great, from the room, staff, and location. Bravo, Serene Vegas Boutique Hotel!

10/10

Exceptional

02 Nov 2025

Carmelo

The room was super clean,

Friends_and_family Friends

2/10

Poor

02 Nov 2025

Giselle

To be honest, I am going to file for refund. That’s problem the worse hotel I have ever stayed.
So dirty inside the room. Flies around. Doors stained and dripping yellow liquid.
I get it that it’s not expensive, but this is not worth half of the money paid.

The ambience is really poor presented, pool empty , no water ..
I wanted to walk out but I checked in night time already and hard to find another one last minute when I have a small child!

Please. Where do I find for refund??

Leisure Family

10/10

Exceptional

30 Oct 2025

Nicole

Staff is great! Great value for cost

Friends_and_family Friends

2/10

Poor

29 Oct 2025

Kristine

The worst stay ever!!!!!! No running A/C in our room

Leisure Partner

6/10

Pleasant

27 Oct 2025

Douglas

This is directly over the flight path of Las Vegas airport. You hear flights coming all day, and into the late night. The staff was nice, the location is right across the stree from what used to be the Hard Rock (now the Virgin Hotel) Lots of homeless wondering around, but still felt fairly safe. We went to a night show at the sphere and walked 1.2 miles to the venue. WIFI was not great, and the thing i really didnt like is the TV was in the main living area, and could not be seen from bed. The best part was the price was reasonable for a weekend in Vegas

Partner

10/10

Exceptional

27 Oct 2025

Anel

Staff was amazing!!

Leisure Family

8/10

Excellent

27 Oct 2025

Debra

Staff very friendly, quick chech-in, security on premises, never had anything stolen from car, fourth time we stay here... food could be better and more variety

Partner

8/10

Excellent

26 Oct 2025

Michael

good price

Business Self

10/10

Exceptional

25 Oct 2025

James

It was very adequate and convenaient for our stay...the rooms are very spacieuse and comfortable.....

Business_and_leisure Partner

4/10

Poor

24 Oct 2025

Tyrell

This was one of the worst hotels I have ever stayed at. I'm surprised there was a resort fee. Lobby was a mess and landscaping worse. I had to switch rooms due to the cleanliness and even the second room was dirty but was afraid of the third. The sheets were dingy and there was not central AC.

I recommend that nobody stays at this hotel for safety and hygiene purposes. A thorough inspection of the property is needed immediately.

Business

6/10

Pleasant

22 Oct 2025

Elena

Staff was nice. Room was ok but when we first used the bathroom, the toilet seat had not been cleaned. The curtains also had some stuff stuck to it, like chewing gum.

Leisure Partner

2/10

Poor

19 Oct 2025

Sandra

The photos say something different, it's horrible, and they charge you an additional $33 per day for cleaning a poorly cleaned room, closing the pool, etc.

Business Family

8/10

Excellent

19 Oct 2025

Francisco

Good

Self

6/10

Pleasant

19 Oct 2025

Jeremy

Generally, a small hotel off the strip. Good location to UNLV, seems just ok when compared to other hotels. No major complaints but not major accolades.

Business Self

2/10

Poor

17 Oct 2025

michael

Have to say this place is rundown. There is no bar like it shows pool not able to be swim in dirty and nasty rooms leaking water from the floor toilet didn’t work halfway through the day. There’s no phone number to even call the front office. Horrible choice of places please choose somewhere else the pictures they show online make it seem like there’s a restaurant that’s not open no bar only some ghetto breakfast

Partner

8/10

Excellent

13 Oct 2025

Addie

Clean room overall. Carpet was scratchy, and it gave me the feeling like I didn’t want to walk on it barefoot, that part didn’t feel clean. Nice updated bathroom with shampoo, body wash and lotion (thank you!). Water pressure so strong you better hold onto your skin, but I like that. Very comfy bed. I wish they provided a place to charge electronics (there was an old plastic alarm clock with a usb port but no cable). All in all I would recommend and return.

Self

8/10

Excellent

13 Oct 2025

Cristina

The hotel is quiet, parking could be a problem, but overall, the hotel is in a convenient location. Thanks.

Leisure

10/10

Exceptional

11 Oct 2025

Eduard

Great

Business Family

6/10

Pleasant

11 Oct 2025

Tammy

The staff were nice, friendly and helful but the property was very dated and needed work. We had problems getting the door open everytime we entered. The show head had so many leaks that there was very little water coming through the actual head. The room was very clean but not a grea texperience. If you are looking for a cheap hotel not too far from the airport, this will do but its not a great neighborhhod and location.

Leisure Partner

10/10

Exceptional

07 Oct 2025

Paul

Room was clean. Stains on sheets we reported.

Partner

10/10

Exceptional

06 Oct 2025

Alisha

The staff is so kind and they worked hard to take exceptional care of all their guests as it was a very busy weekend with an event in town. They helped me check in early and my room was so clean and stocked so well. Very comfortable and quiet for being next to the business of Las Vegas! Very happy with my stay.

Business Self

6/10

Pleasant

06 Oct 2025

Brittani

Overall, the rooms were very clean and neat! Walls were a bit thin and you could hear as people were coming and going pretty loudly. We loved Sarah at the front desk though! She helped us get checked in early after a 2am wake up call for the airport that morning. The pool was open and had plenty of seating, just didn’t seem too lively the couple times we went in. For the price, this was a great stay!

Business Partner

6/10

Pleasant

05 Oct 2025

Derek

Just needed a place to sleep and this place checked off that box, but the general appliances like the fridge did not work at all. Drinks in the room or colder than those in the fridge.

They had a working ice machine, so thankfully, we brought a cooler for our drinks. There is parking around the building, but it did not feel safe in the back.

Not too sure how long ago the renovations were, but there were boxes of floor boards and crown molding sitting in the parking lot and it looked like it’s been sitting there for a few years

it’s a place to sleep and would consider again, but would be willing to spend a little bit more for more comfort and working appliances

Nothing wrong with the staff. They’re super friendly and clean up our room. A+ there.

Business Partner

8/10

Excellent

02 Oct 2025

Chris

RESORT FEE AFTER WE ALREADY PAID FOR THE ROOM DISHONES AND DECEIVING.

Leisure Family

4/10

Poor

02 Oct 2025

Crisha Joy

Overall, our stay was fine. However, my main concern is that during our 4-day stay, there was no room service or housekeeping provided at all. Despite this, we were charged a $33 per day service fee. We checked out early at 7:30 AM on the fourth day, yet we were still charged the full daily fee on this day. Considering the lack of service, I feel the fee is excessive. Also, the walls are quite thin. You can easily hear noise from the neighboring rooms

Leisure Partner

6/10

Pleasant

01 Oct 2025

Regan

The room and property were clean enough and everything was fine, but the way the property and rooms are portrayed online does not match the experience in person.

Business Self

6/10

Pleasant

01 Oct 2025

John

Advertised amenities that aren’t available.

Business_and_leisure Self

6/10

Pleasant

29 Sep 2025

Raphael

Rooms very spacious and clean.The landscaping needs work and if you are a light sleeper you may not like the hotel is on take off path of air planes