Donald
Terrible check in but room was good. The Hotel main entrance was locked with no signage, but a vendor accross the road told us there is a side door and we should go inside the side door and go up to the 2nd floor for the reception area, which we did. We found the reception area has a key pad for entry which was locked and no one was at the reception desk to let us in. I didn't get any texts or emails from the hotel as of 10am on check in day. I eventually borrowed a phone and had to contact Expedia for help. After 1 hour on the phone with Expedia, I received a keypad code and was able to enter the unstaffed reception desk and found a room key on the counter. The hotel needs to send out check in instructions more than a hour before arrival time. So check in was like an air B and B, but I did not expect that. The room was clean and looked like the pictures on Expedia. The street outside was under construction and several of our tour companies would not come down the street to pick us up so we had to walk to meeting places for a pick up. Breakfast was OK and breakfast staff were good. The location is close to some attractions. All in all, I would not stay here again.
