Name: Residence Inn By Marriott Oahu Kapolei
Address: 731 Kunehi Street, Kapolei, 96707, US

10/10

Exceptional

26 Jul 2026

Dylan

An amazing property/Room and a lot of things to do that’s around the area !

10/10

Exceptional

06 Jul 2026

Jessica

Staff was FANTASTIC! A little far from the usual, but several malls and stores around area.

Partner

10/10

Exceptional

05 Jul 2026

Codie Jay

Rooms are always well kept. Staff is friendly.

Family_with_children

10/10

Exceptional

20 Jun 2026

Lauren

This was the best family stay that we’ve ever had. The staff is so nice. It was our 20th wedding anniversary and they prepared a nice welcome with drinks and chocolate.

The Free Breakfast was so nice, and we ended up saving a lot of money by cooking simple meals in the kitchen in our room.

Partner

10/10

Exceptional

18 May 2026

Cacharel

Atmosphere was top notch!

10/10

Exceptional

08 May 2026

Charry

The staff was friendly, greeted us everytime we passed a worker… always had clean towels filled at the pool. The complimentary breakfast was also great!

Partner

10/10

Exceptional

02 May 2026

Renee Leilani

First of all we have stayed here 3 times now in the past 6 mos...the staff is amazing! The rooms are so spacious and have everything you need! The breakfast is really good and so convenient. And they're pet friendly!!! We will stay here every time we go home!!

Family_with_children

10/10

Exceptional

27 Apr 2026

Jackqualyn

Staff makes it quick and easy to check in/out. Complimentary breakfast is great quality! space is nice and clean and convenient area.

Family_with_children

10/10

Exceptional

07 Apr 2026

Rena

clean room , friendly staff and yummy breakfast

8/10

Excellent

04 Apr 2026

Cyril

Breakfast was ok. Lacked variety. Sofa bed was really uncomfortable with matrress a bit worn out. It was making a lot of noise as well.

Family_with_children

10/10

Exceptional

31 Mar 2026

Marvin

The property is great. What I don't like is the nickel-and-diming. Parking is excessive, other little charges that add up.

Self

10/10

Exceptional

31 Mar 2026

Kolio

Definitely coming back my stay was perfect

Family

10/10

Exceptional

28 Mar 2026

Desiree

Clean room, wonderful staff, and good breakfast. Nearby local shops, food places, and water park. Highly recommend.

Partner

10/10

Exceptional

25 Mar 2026

Jovie

Overall this property & staff are great especially house keeper Shantel

Family_with_children

8/10

Excellent

19 Mar 2026

Carolyn

Clean room, helpful staff. Patking pricey, and if on 1st floor, warning that this place is like party central. Its a great community builder, and at least there were decnt soundblocking doors, but it gets loud. 3 of the 4 nights there was a loud event. Also, parkinhg was surprisingly expensive.

Partner

10/10

Exceptional

15 Mar 2026

christian

Very clean rooms. Excellent room size with clean dishes, chairs, and tables. Laundry service was on-site and convenient, but at $5/cycle, it gets expensive fast. Property is conveniently located in Kapolei, so shopping and dining options are at most 15 minutes away. We will stay here again!

Partner

10/10

Exceptional

09 Jan 2026

Nikol

Front desk friendliness!!! Cliff was always greeting me by name, shows awesome awareness and eye to eye contact!!!! Kuch Mahalos Cliff!!

Leisure Family_with_children

6/10

Pleasant

06 Jan 2026

Neha

Parking structure could be improved.
Breakfast menu should have more variety.
Rooms should have been refreshed everyday.

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

eli

Great staff , service , overall atmosphere, highly recommended to everyone, I definitely do it again !! Much mahaloz and aloha !! Happy new yr !

Leisure

10/10

Exceptional

31 Dec 2025

John

Upon arriving at the hotel, staff greeted with a smile! Not every hotel front desk I have encountered always smiles but this one was an exception! The hotel was still decorated with all the decors from Christmas and it felt lively in the lobby. The room was very clean and even the utensils were clean. Trust me, when you book a hotel stay with a kitchen, you expect just that at a minimum. Towels were stocked in the bathroom. The bed was very comfortable I slept way too much! Parking was at a nightly rate being out in Kapolei it shouldn’t be that high. Waikiki charges about the same so makes no sense. I liked the options of having food vendors on a nightly basis right out front! The location was great being accessible to the freeways! Laundry room was clean and easy to use but $5 per wash and $5 per dry was a bit on the high side even higher than some Waikiki apartment style condos I’ve booked before. The TV is great it’s a nice big size with ability to connect YouTube Netflix and other stream services direct from your phone. The AC seems great but I wish it was able to be lowered more than 68degrees. This is Hawaii! 65 would have been more comfortable.
Other than this, my overall stay was satisfactory and I would definitely come back to stay here because the staff were super friendly every staff i encountered and that is the main reason I’d come back to stay there over other locations! The small cats out back are super cute!!!!! Esp the kittens! It adds character to the hotel

Leisure Self

10/10

Exceptional

22 Dec 2025

Curtis

Friendly and easy check-in. Very accommodating and understanding as well.

Self

10/10

Exceptional

20 Dec 2025

RENEE

I wouldve have given them less stars, because both times i called for assistance they never responded. Once was for more towels and the other was to take out our trash. We ended up going downstairs for our the towels, and when 4 hours later they still hadnt come to get the trash we ended up taking the trash out by ourselves. We did meet one of the nicest staff members who got us more garbage bags, and her name is Eva. She was wonderful. Also the humidity in the room with the ac was not right and we all ended up with head colds. I would still stay there again, but for the price i believe the service shouldve been better.

Business_and_leisure Family_with_children

8/10

Excellent

15 Dec 2025

Kamaka

The breakfast was good, need to keep up with filling utensils...both locations were out of forks and had to ask staff for forks, needed two.

6/10

Pleasant

14 Dec 2025

Casildo

Everything was great until we got to our room and it wasnt what i had paid for. No pullout couch, so one of us is sleeping on a skinny little couch. Besides that its good enough

Leisure Family

10/10

Exceptional

03 Dec 2025

Stan Takumi

Nice room. On cleanliness- found a random long hair on the sheets, otherwise, all good!

10/10

Exceptional

29 Nov 2025

Sharon Rose Orpilla

My family and I stayed in two rooms for 5 nights at the Residence Inn by Marriott Kapolei for our Thanksgiving Family Vacation. The front desk welcomed us but could not accommodate our request for connecting rooms or close to each other. My studio room was on the first floor, and my daughter and her family's one-bedroom suite were on the fourth floor. Both rooms and bathrooms were clean, had a full kitchen, and spacious. BUT my daughter's room had a plate of breakfast food left in the microwave that the Housekeeper did not throw out so the microwave was not cleaned! They did not call the front office but I would have because that did not meet Marriott's stadards! That was gross! My studio room had no issues.
*My studio room Housekeeper, Kiana provided us with great service, and she always went above and beyond my expectations! I asked her about taking the pool towels to the beach. She explained not to take the pool towels because they have trackers on them. Whatever we needed, she delivered to our room immediately. Before our last day, I made sure we saw her before we left for the day and I told her that we didn't need room service because we were checking out in the morning and only needed a couple of bath towels. She delivered them right away. I tipped her and thanked her for her exceptional service. She could not thank me enough! Thank you, Kiana, for taking care of us. Your customer service skills were 110% above my satisfaction! I remain a loyal Marriott Bonvoy member!*

Leisure Family

10/10

Exceptional

02 Nov 2025

Brentin

Yessah

10/10

Exceptional

01 Nov 2025

Patricia

Staff friendly, room was very comfortable and clean.

Business

8/10

Excellent

28 Oct 2025

Julie

Everything was great! Would have been a 5 star if they changed the breakfast buffet menu more

10/10

Exceptional

27 Oct 2025

Codie Jay

Breakfast could’ve used a few more options. Omelette station would have been awesome! The attendants were really good with keeping the food and drink stations filled. Very friendly.

Leisure Family_with_children

8/10

Excellent

25 Oct 2025

Roger

Nice area

Room kinda pricey but bed good

Partner

10/10

Exceptional

25 Oct 2025

Jennifer

Good location

Leisure Partner

6/10

Pleasant

16 Sep 2025

Marie B.

Room refresher was to happen every other day. No one showed up to refreshed the room. Requested replacement towels to be delivered and nothing was sent. Room phone was not working.

10/10

Exceptional

11 Sep 2025

Sheila

Breakfast was good

Business_and_leisure Family

10/10

Exceptional

07 Sep 2025

Josefino

All the staff very friendly and hospitable

Leisure Family

8/10

Excellent

04 Sep 2025

Verified traveler

It's Okay.

I was given the ADA room, overall it was okay. The shower area had a bit of grime in the corners and on the fixtures but the room itself was clean. I have stayed at this property in the past, when it was newer and really enjoyed it. This time it seemed a bit more run down. The halls had a weird odor from folks cooking different foods I imagine.
The staff is excellent, hands down. There was a ruckus, domestic incident in the floor above in the middle of the night. I called the front desk and they sent security to manage it right away. Bartenders and folks at breakfast are always super nice.

Friends_and_family Family

4/10

Poor

03 Sep 2025

Casandra

I took my wife to Hawaii for our wedding anniversary and had a great trip but the hotel left a lot of frustration for us.
We are just finishing up our stay and I will say I am disappointed with a lot when it comes to this hotel. First off we have been Marriott bonvoy rewards members for years. When we checked in we were told that since we used Travelocity to book we couldn't add our rewards to this stay. Nothing told us while we were booking that we would be denied of this. That led to no perks for the trip. $40 a day parking ate into our funds for the trip. The lady that checked us in said parking could be comped if we had booked with them and added our rewards but can't! Also I asked for late check out because our flight doesn't leave until later in the afternoon and was told that since we used a third party booking they could not.
Next disappointment is the housekeeping. We were here for 5 days and they never came to clean our room! We had to go to the desk and ask for towels, this should never happen as a guest. My wife does dialysis and needs a clean room to do that in... Everyday we had to clean our own room before she could do this and yes, we let the front desk and the housekeeper on our floor know about this request. They said they would clean for us but never came!
The breakfast staff were the highlight they were very attentive and friendly. The rooms were nice looking and the bed was comfortable.
I am very sad that our rewards with Marriott were null and void becau

10/10

Exceptional

22 Aug 2025

Natasha

Liked the location because it was more of a residential area and provided that local activity feel.

Family

6/10

Pleasant

15 Aug 2025

charles martin

Food trucks are substandard.

10/10

Exceptional

29 Jul 2025

Dorina

Great value, safe and clean accommodations with a very friendly welcoming and very attentive staff

Business_and_leisure Family

10/10

Exceptional

22 Jul 2025

Helen

Wonderful Stay at this residence inn, in Kapolei,Hi
This is a beautiful hotel to stay at if you're visiting Hawai‘i Nei, especially in the Kapolei area. The front desk staff is friendly and courteous, making you feel welcome right away. The facilities are excellent — there's a nice swimming pool, well-equipped gym, and a convenient laundry room. If you’d rather not cook in your room, there’s also a grill area with two Weber grills available. By grills they have a patio area where you can relax with family and play games or just have a nice night cap. I’ll definitely be staying here again the next time I return home to Hawai‘i Nei. Much aloha!

10/10

Exceptional

10 Jul 2025

Raymond

Great location and room was comfortable.

Business_and_leisure Partner

2/10

Poor

04 Jul 2025

Verified traveler

Worst service & management

Terrible staff and service. Had to have the conversation about my reservation 5 different times with the fifth being with the manager, Rudy. Speaking to him brought to life that staff will be as good as the person who leads them. He lacked the skill and finesse to manage an upset customer. Kept making excuses for himself and his staff. The property is nice (albeit heavily overpriced) but would warn everyone to stay far away - service is what matters and this place is the pits. I’m a gold elite bonvoy member (for ages) and this is the worst service experiences I have encountered in a decade

Friends_and_family Family

10/10

Exceptional

19 Jun 2025

Michael

Lots to do breakfast was excellent. Rooms were nice.

Leisure Family

10/10

Exceptional

12 Jun 2025

TRACEY

Rudy greeted me at the front desk and got me checked in. He was kind and friendly. He provided some good dining options including the locally owned food trucks right outside the hotel.

Leisure Self

10/10

Exceptional

03 Jun 2025

Shelly

Beautiful

10/10

Exceptional

02 Jun 2025

Luis Antonio Lozada

The property, the area, the staff, overall is great. I definitely recommend this resort, and i will come back.

Leisure Family

10/10

Exceptional

29 May 2025

Margaret MEI LIN

location, service and cleanness

Leisure

10/10

Exceptional

10 May 2025

Nathaniel

Very beautiful property with great breakfast. Although parking was extremely expensive. Too expensive in my opinion.

Leisure Partner

10/10

Exceptional

08 May 2025

Karthigeyan

Great. Keep it up

Leisure Family

10/10

Exceptional

06 May 2025

Francis

Friendly staff, beautiful rooms, a lot to eat and do

Business_and_leisure Family

10/10

Exceptional

04 May 2025

justin

Great in every way

6/10

Pleasant

03 May 2025

Doug

Not truthful or upfront on fees

The stay was great, but they did reveal the $40 parking/ night!

Friends_and_family Family

8/10

Excellent

03 May 2025

BENLEY

The Hotel was nice, quiet, and clean. The pool was great and relaxing after all long day of sight seeing. During the evenings there were a few food trucks parked at the front of the hotel where you can grab a quick bite to eat if you don’t want to drive. There’s a Starbucks and Raising Canes next door.

Leisure Family_with_children

10/10

Exceptional

01 May 2025

Melanie

The breakfast was excellent, staff friendly and very helpful.

Leisure Family

8/10

Excellent

20 Apr 2025

Ted

far from Honolulu, rush-hour traffic can be bad.

far from Honolulu, so easier to get to North Shore area.

Leisure Partner

2/10

Poor

19 Apr 2025

DEEPAK

Greedy to make money from a daily parking fee if $40 in an area that’s not busy and offers planet of space to park. Breakfast doesn’t change at all..we stayed for six nights and seven days and only change we say is from bagel to bread. After staying for that long, I asked for two hours late checkout but was ignored. They could better to accommodate families and their needs

Leisure Family

10/10

Exceptional

13 Apr 2025

Fernando

Great property, clean.

Business_and_leisure Family

10/10

Exceptional

02 Apr 2025

Patricia

So surprised when they upgraded my room to a suite. Lovely. Spent quite a bit of time working in the room. It was spacious and very comfortable. Loved the bed. I will definitely stay again.

Business

8/10

Excellent

29 Mar 2025

Robert

Nice place, room needs to be cleaned better. Breakfast was slim pickens.

Leisure Family

8/10

Excellent

15 Mar 2025

Diana

Disappointed we did not get the “Every
-Other-Day Stayover Service after our initial service. We stayed at this property for 6 nights.
Would have been nice to get a change of towels and bathroom amenities.

Leisure Family

10/10

Exceptional

09 Mar 2025

Rebecca

Very nice place to stay. Big and roomy.

Leisure Partner

10/10

Exceptional

27 Feb 2025

Rebecca

We had a wonderful time and the staff at the front desk were awesome.

10/10

Exceptional

25 Feb 2025

Levorie

Everyone one the staff was nice.The breakfast was wonderful.It was very quiet

Leisure Self

10/10

Exceptional

21 Feb 2025

Christina

Nice, clean, spacious room. Lots of restaurants within 1/2 mile. Downside: Parking costs $40/night at this suburban location.

Business Partner

10/10

Exceptional

20 Feb 2025

Anthony

The staff. As a 'mainlander', I am accustomed to mediocrity in service & a level of complacency. I found Oahu very exotic & interesting.

Leisure Self

8/10

Excellent

02 Feb 2025

Jeffrey

The $35 a day for parking was a bit extreme for this area.

6/10

Pleasant

30 Jan 2025

Nathan

The staff was excellent (Matt was very professional and helpful) Breakfast was very good!
However the AIR CONDITIONER in our room was not working. They had this big portable Air Conditioning unit that they had a LARGE HOLE IN THE WALL THAT YOU COULD SEE AND HEAR THE TRAFFIC AND PEOPLE IN THE PARKING LOT OUTSIDE that was hard to program and you could not direct the Air Flow where you wanted and bounced off the wall next to the bed and made it very uncomfortable so I just turned it off. The Air Conditioning unit was close to the corner of the bed blocking access around the bed opposite of the bathroom and had to climb on and off the bed to get around to the living area and bathroom. The shower was not draining very well and would start to overflow into the bathroom so you had to turn off the water and wait until it slowly drained. Have been there with family members before and it was an amazing experience being part of the MARRIOTT Chain of Hotels.

6/10

Pleasant

10 Jan 2025

Toupey

You really need a car to get around the area - and while that is on me, I found staff very unhelpful for the most part in helping arrange transportation or tours. They generally had an \"oh well\" attitude - including trying to extend our stay on the first day there. On the final day there was helpful person at front desk who suggested the \"day use.com\" website for us to use by the Honolulu airport. There is just not much to do in Kapolei without a car - again on me - but I found the staff to be average with suggestions or helping. I did not sense anyone wanted to go above basics.

Business_and_leisure Partner

10/10

Exceptional

10 Jan 2025

Maribel

NA

Leisure Family

10/10

Exceptional

09 Jan 2025

Kim

Very comfy beds!

Really good stay! The bed was so comfy! Breakfast was hot and delicious! Staff was very friendly! We would stay there again!

Partner

10/10

Exceptional

09 Jan 2025

Bruce

Several food trucks arrived at dinner time making our dining options very easy.

Leisure Partner

10/10

Exceptional

07 Jan 2025

Justin

Great location, good staff.

Leisure Family

6/10

Pleasant

07 Jan 2025

Steven

The hotel was nice and roomy but it's the hidden check-out fees that will get you. First is the Island Conservation FEE of $3.80 DAILY!!! Then the Legacy Carbon FEE of .62 cents DAILY!!! What's that for?? Breathing air in the hotel!??? Then on top of the $35 daily parking fee, they TAX you on that, I've paid for parking in other hotels and was NEVER taxed! Other than those ridiculous fees, stay was pleasant.

Business_and_leisure Family

10/10

Exceptional

05 Jan 2025

MARIA

Was great

6/10

Pleasant

23 Dec 2024

Terry

Room could use some deep cleaning. Had a musty smell when we entered the room

Leisure Family

10/10

Exceptional

16 Dec 2024

Cindy

I don’t think that you should have to pay for parking.

Leisure Partner

8/10

Excellent

02 Dec 2024

Norlita

I like the cleanliness of the room, space is big, staff is pleasant and the breakfast is a must.

Leisure Family

10/10

Exceptional

30 Nov 2024

Ward

On Oahu’s west side away from the Waikiki areas.

8/10

Excellent

11 Nov 2024

Marcelee

It used to be the military base. Not too fond of the freeway noise.

Business Family

8/10

Excellent

26 Oct 2024

Michael

Was a lovely stay with excellent friendly staff.

Leisure Partner

8/10

Excellent

21 Oct 2024

Gail

Tables were dirty

10/10

Exceptional

06 Oct 2024

Pablo

We like the location of the property. The room is spacious, the bathroom is clean, and the bed is nice.

Leisure Family

10/10

Exceptional

05 Oct 2024

Malia

Great property, clean and quiet. The rooms are large & comfortable. Staff is very friendly.

Leisure Family_with_children

10/10

Exceptional

04 Oct 2024

gina

We love this property

Leisure Family_with_children

2/10

Poor

04 Oct 2024

Martin

Only two times clean my room stay for eleven days

Leisure Partner

10/10

Exceptional

27 Sep 2024

albert

nicest room i ever rented

Leisure Partner

8/10

Excellent

23 Sep 2024

Tracey

The property was very clean & staff very friendly . Drink were good too

Leisure Family

10/10

Exceptional

20 Sep 2024

Ben

Great

4/10

Poor

15 Sep 2024

FLOR AMOR V

👎

Leisure Partner

10/10

Exceptional

07 Sep 2024

Lisa

The staff were incredible. They went above and beyond for my husband and I at a difficult time for our family. We are so grateful for everyone’s aloha and kokua. Thank you all!!

Business Partner

8/10

Excellent

27 Aug 2024

shanna

For me and my wife loved the room very quiet and relaxing. But the only thing there was no room service, but i do understand it probably got over looked. But i understand. But all in all it was relaxing for awhile.

Leisure

6/10

Pleasant

21 Aug 2024

TERRY

The food trucks outside the hotel each night was unique. There was a variety of cuisine nightly and was delicious.

Business_and_leisure Family

2/10

Poor

10 Aug 2024

Joshua

AC was broken and smell in the room and bedding was bad

Business_and_leisure Family

10/10

Exceptional

06 Aug 2024

Randall

Just like a studio apartment

The full kitchen was a must have for this trip. I needed a freezer to freeze some food items to bring back home. It was like staying at a spacious studio apartment. Very comfortable.

Friends_and_family Family

8/10

Excellent

28 Jul 2024

Bino

Very nice, enjoyed it

10/10

Exceptional

28 Jul 2024

Ashley

I had a great stay. Thank you and love to come back to Residence Inn

Leisure

10/10

Exceptional

23 Jul 2024

linda i

It was great easy access, parking, service

Friends_and_family Family

10/10

Exceptional

19 Jul 2024

roger

We like to have a balcony and the fact that there is a kitchen is a major plus.

Leisure Partner

2/10

Poor

16 Jul 2024

Sheila

Very poor customer service very unprofessional from the front desk to the morning breakfast area specifically women seems they hate their job. Please beware as they charged unnecessary fees like parking even when you dont have a car and if you dispute the charged they will give you attitude. Not recommended to stay!

Business_and_leisure