Palais Tinmel

Morocco , Marrakech
MARRAKECH, 1-4 Derb Khettara-Kaa El Mechraa
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75 reviews shown

8/10

Excellent

19 Feb 2026

John

Staff are amazing and very helpful

Partner

10/10

Exceptional

11 Jan 2026

Dominic

The room was beautiful and very clean. The atmosphere of the courtyard was always calm and a very relaxing place to be. But above all else, the staff was more than courteous. Moad and Nadir went above and beyond for me and my friend during our stay. Made us feel welcome, and had great conversation.

Leisure Friends

10/10

Exceptional

01 Jan 2026

Jennifer

This was our family’s first visit to Morocco and it was incredible! Arriving in Marrakech was a little overwhelming at first, but the staff at the Palais took care of every detail for us! We felt very safe and welcomed, our room was beautiful and clean, and every recommendation for sights to see and places to eat was perfect. I would highly recommend staying here for the location, but more importantly, for how accommodating and pleasant the hotel was.

10/10

Exceptional

30 Dec 2025

Gabrielle

Beautiful hotel, great area, Mouaad was SO helpful and made our stay easy and comfortable. Felt very safe and the breakfast was good

Partner

2/10

Poor

08 Dec 2025

Mark

False advertising. It was unhealthy and moldy. Broken windows, doors and amenities. We spend one cold night without heater and quit and booked a nice hotel.
Please reimburse my money.

Leisure Family

10/10

Exceptional

07 Dec 2025

Noemi

We had a lovely stay, beautiful place!
Clean room and helpful staff

Leisure Partner

8/10

Excellent

29 Nov 2025

Samuel

Nice room, lovely Riad, quiet and peaceful. We returned after dinner in the at 11:30pm however and waited for ten minutes to be let in so I have taken off 1 star from an otherwise great stay. Thank you

Partner

10/10

Exceptional

02 Nov 2025

Amy

The room and the Riad was beautiful it was just the authentic experience we were looking for. We had two private patio areas to relax on a morning or evening. Travelling as a group of two Mums with their teenage daughters we were hesitant if Morocco was the right choice for us but had a great time. The riad team kept in touch with us by what’s app and ordered our airport transfers. This was fantastic as we would have struggled to find the road on our own without internet. They came out to meet us and took our bags. We were welcomed with mint tea and they kept the restaurant open late for us so we could eat dinner when our flight was delayed.
They helped us with directions, excursions and friendly advice without any pressure.
The breakfast was different each day with lots of options. We stayed for three nights and I wouldn’t hesitate to recommend, the streets outside are very busy but everyone is friendly and will help you if you get directions confused. I used a foreign esim for three days and google maps which worked well.
If you are sensitive to noise there is a mosque close by and you can hear the early call to prayer so take some ear plugs however not all of our group heard it.
Don’t forget to spend all your local currency before you leave as airport shops don’t accept it only the restaurants ( which also don’t have alcohol )

10/10

Exceptional

24 Sep 2025

Gabriela

We were treated amazing by Mohamed and the staff. The room was very nice and specious with our own terrace and another large terrace outside our room. It was safe because they always lock the door of the riad. It is located inside the medina but not near the heart of the medina, maybe a 10 to 25 min walk from it which was very walkable. We are grateful for the great service we received from all the staff!

Leisure Family

10/10

Exceptional

16 Sep 2025

Brianna Danielle

We had a great stay at Palais Tinmel and the staff members were amazing. They were accommodating and friendly, assisting us with transportation and more. The property is also beautiful and we enjoyed our time there. However, be sure to schedule your pickup and drop offs in advance because taxis do not fit in the small streets. It is easy to get lost walking but tuk tuks are a common form of transportation.

Family

10/10

Exceptional

10 Sep 2025

michael

Wonderful and relaxing. Not overwhelmed by other tourists. Highly recommend.

Self

10/10

Exceptional

09 Sep 2025

Lynn

Beautiful and peaceful

Everything was top notch. The place is beautiful and very peaceful. The staff are very friendly and accommodating. Breakfast was plentiful! We loved our stay here!

Friends_and_family Family

10/10

Exceptional

04 Jul 2025

samira

The Staff, made all the difference, Mouad and Mehdi, went above and beyond to make our stay enjoyable and satisfactory, what a professional staff and spoke excellent english, they made me feel like I was staying at home. The service was Top notch. Due to my excellent experience, I am planning to come back to this property and stay longer. These two individuals are professional, hard working, serviable, knowledgeable, they represented the Riad as a five star hotel and provided an experience like no other, they made our stay seems seamless and less stressful. Their dedication was unmatched and enjoyed doing their daily tasks, the were empowered and solution oriented. My experience was the most enjoyable experience ever.
Great Job Team
Thank you Mehdi
Thank you Mouad

Business Partner

10/10

Exceptional

15 Jan 2025

Muhammed Faisal Bello

This place is a true gem. The photos do not do it justice. A must stay! I will be returning.

Leisure Self

4/10

Poor

28 Dec 2024

Nohemi

Overall was ok, if you expect to find regular amenities of a lodging such as iron board etc… this may not be your place.

I was upset at check out when they made me pay a city tax which was not included in the price I paid in Expedia and was never mentioned in any website of communication, expedirá should be more transparent with this kind of things, does illy when you pay a price which confirms, all taxes and fees are included.

10/10

Exceptional

17 Nov 2024

William

Had a very comfortable stay.

Leisure

10/10

Exceptional

29 Sep 2024

Athanasios

Amazing traditional stay in Marrakech

Well, there are always arguments about hotels, restaurants, etc, although for me, no matter how beautiful it is a place, the staff always make the difference. Very helpful, kind, and reliable. Nadir, you are my man in Marrakesh from now on 😁. All the people working there were amazing but my good friend Nadir made a huge difference. Till the next time, my friend. Thank you for everything you did for us.

Friends_and_family Family

10/10

Exceptional

13 Sep 2024

Masoud

A nice place to stay, clean and convenient and within walking distance to everything.

Friends

8/10

Excellent

31 Aug 2024

Ines da Cruz Gomes

It would be nice to have a TV in the bedroom considering it is rated as 4*

Leisure Family

10/10

Exceptional

30 May 2024

Veronica Onie

The place is amazing! I love the ambiance, the Moroccan style and decor, and the fresh scent of orange! Clean 👌 which is important. Staff are all very kind, helpful even when it’s busy. They make the time to help and assist in any way possible. I enjoyed every minute of my stay there! Highly highly recommended. 5 star ⭐️

Leisure Self

10/10

Exceptional

18 Mar 2024

Sheila

The staff was friendly and the property was very clean.

Leisure Family

10/10

Exceptional

01 Mar 2024

Thomas

5 day stay in Marrakech

Really nice place to stay, everyone working at the Riad is so friendly and kind. Took the time to explain aspects of morrocan life and food. Had dinner at the Riad one night which was the best food we had in Marrakech (much better then the expensive restaurants in the centre of Medina). Location is very quiet but felt safe. About 20-30 minute walk to the centre of old Medina and the way back to the Riad is well lit with lots of people about even late at night so felt safe to walk back. If you want a taxi there is a car park/main road about five minutes walk away. This Riad is also close tp the new town if you want to see the more modern side of Marrakech.

Partner

10/10

Exceptional

28 Jan 2024

Jemuwem

Gorgeous riad! Staff were very attentive, knowledgeable and friendly

Leisure Family

10/10

Exceptional

23 Jan 2024

Carole

The staff were extremely helpful.

Leisure Friends

10/10

Exceptional

28 Nov 2023

Radoslaw

Great spot and amazing staff!

Leisure Friends

10/10

Exceptional

24 Nov 2023

Ana

I loved the property, the staff was kind and caring, the location wasn't very accessible but the people made my stay pleasant and safe.

Leisure Family

10/10

Exceptional

11 Nov 2023

Ahmed

Amazing staff, really helpful and friendly. Clean hotel and close to city centre. Would definitely recommend!

Leisure Family

10/10

Exceptional

03 Nov 2023

Mariola

Very charming property, the only thing was really hard to get to and taxi drivers were not able to locate it with just reading the address. I would really recommend it but with proper instructions about arrival!

Leisure Partner

8/10

Excellent

21 Oct 2023

Verified traveler

Nice rooms and staff. Lousy breafast.

Leisure Family

10/10

Exceptional

29 Sep 2023

Ian

Stylish riad with beautiful decor and comfortable rooms and many pleasant common areas and lovely pool. Staff are very friendly and helpful.

Leisure Partner

10/10

Exceptional

27 Sep 2023

Jean

Phenomenal hotel, not the most optimal location, but the staff was incredible

Leisure

8/10

Excellent

18 Sep 2023

Sara

We had a great experience in the Palaus Tinmel.
I hope the area won't get damaged by the earthquake. I know the hotel didn't get any damage.
The staff are amazing and very helpful people and fave a good recommendation for restaurants and place to visit.
The rooms are very authentic and everything is clean. I'd rather cleaner shower area instead of the traditional or if they fix the drainage of the showers it feels a lot better.
Not the property but the area itself was dirty and I could see roaches in the street with rubbish on the corner of the street.

Leisure Partner

10/10

Exceptional

25 Aug 2023

Natasha

This Riad was exceptional. The staff are beyond kind and treat you like family! Unfortunately I got sick and they took such good care of me. As two young girls travelling, we felt super safe in the riad. The riad is beautiful, the food is delicious, and the location is excellent. Would 10/10 recommend.

Leisure Friends

8/10

Excellent

15 Jul 2023

vaseema

Everything good but no roads to take our car near to the hotel. Dont feel safe walking at nights to the hotel for non locals. But the staff were really great and caring.

Leisure Friends

8/10

Excellent

23 Jun 2023

CHOI HEI

Can expect with the special promotion rate. The bath room drainage is a problem.

10/10

Exceptional

14 Jun 2023

Nadia

This is a great place to stay in Marrakesh. The staff are so friendly, the Riad is beautiful and relaxing after a long busy day in the Medinah and you really feel at home.

Leisure Friends

10/10

Exceptional

04 Jun 2023

Sophie Maryam

We loved staying at this property for so many reasons. The staff were extremely helpful, welcoming and polite. They helped us throughout our stay in multiple ways and the service was always fantastic. The food was delicious, especially the breakfast. There were so many different foods that we were given and they all tasted really good.
The property is so beautiful and really peaceful. The room was a perfect size, clean and included everything that we needed. There were also many different areas to relax in other than our room.
We would definitely stay in this property again the next time we come to Marakkesh.

Leisure Friends

10/10

Exceptional

03 Jun 2023

Guenola

Absolutely great Riad . Thank you To the lovely staff who made my stay extra special .
I was there for Gitex Africa . I must say after the crowd of the day I really enjoy this special time at Palais Tinmel . I was in room 1 and I must say if you are alone it is sufficient enough and practical . Thank you again for making my stay memorable

Business Self

10/10

Exceptional

01 Jun 2023

Philippe

Not too far from the parking so the walk from the cab to the riad is only 3 minutes. MAKE SURE TO DOWNLOAD THE MAP OF THE AREA BEFORE GETTING THERE! Not easy to find the first time around and cabs cannot bring you there.
The staff was great at giving guidelines for the city and places to visit. Although a bit far from the popular areas, we did enjoy it being in the quiet part of the Medina.
The room was very clean and the Riad is very cute and pretty.
The free breakfast was also pleasant.
Would definitely recommend.

Business_and_leisure Partner

10/10

Exceptional

28 May 2023

Kathleen

The outdoor space upstairs was beautiful with lots of plants, flowers and birds. My room was quiet, beautifully decorated and the bed was comfortable. The staff were very helpful and the fish tagine was delicious.

Leisure Self

10/10

Exceptional

19 May 2023

Ninoshka

A little hidden gem.

The place in totality was a great experience but really the big cheers go to the people working there. They tried really hard to make the experience an amazing one. Since the booking were really responsive. They helped me to get my transfers, to book a Hammam. Breakfast was good and abundant. The riad beautiful .

Friends_and_family Family

6/10

Pleasant

14 May 2023

Vibha

Below average experience

Smelly bathroom. Not enough breakfast. Stale breakfast. Expensive for what they offer. We have stayed in better riads for much lesser price & in better area

Partner

8/10

Excellent

12 May 2023

Farahnaz

All staff super friendly and nice, unfortunately rooms smell of damp as there isnt any ventilation. Otherwise everything was good.

Leisure Partner

8/10

Excellent

10 May 2023

Amir

Palais Tinmel was a very beautiful property and the staff are very friendly and do an excellent job making sure you feel comfortable. The food is delicious and they are very attentive to responding on Whatsapp.

The only issue I had staying there was being alone and having the Riad be inside the Medina. I didn't feel comfortable going out at night because I didn't want to walk in and out alone at night, so I felt like I was limited in my ability to explore on my own.

Leisure Self

6/10

Pleasant

10 May 2023

Lahcen

Overall staff was helpful. Breakfast was poor (no orange juice was offered initially. After we asked, we had manufactured juice not fresh natural juice. The bread and pancakes are below average. The facility is great and many improvements can be made easily.

8/10

Excellent

09 May 2023

Marguerite

Enjoyed our stay at this riad. The staff were wonderful. Went above and beyond to help us book forward travel, etc. was in a quiet location and not to far from the gate. Would recommend

Leisure Partner

8/10

Excellent

06 May 2023

gary william

Street was noisy at times but generally okay. Food was bland so we ate out a lot. The staff were really friendly and helpful. The riad was beautiful with lots of seating options. In all a very good experience

Leisure Partner

10/10

Exceptional

03 May 2023

Sandi

An oasis in the Medina.
Excellent service and great to have restaurant option onsite.
Loved the orange soaps they provide in the bathroom.

10/10

Exceptional

01 May 2023

Lori

Palais Tinmel is a quiet, relaxing haven in the midst of an energetic city. We stayed in the \"family suite,\" a large room with a private balcony. The room felt private and romantic, and we awoke to birdsong in the morning. The staff was kind and spoke excellent English. We are vegan and they had no trouble accommodating our diet for breakfast and dinner. We would return again.

Leisure Partner

10/10

Exceptional

29 Apr 2023

Kristina

Recommended

Everyone at the Riad was lovely and very polite. The place is clean, very good condition and in a good location.

Partner

10/10

Exceptional

27 Apr 2023

allan

people were friendly and helpful. no complaints. spoke English well

Leisure Self

10/10

Exceptional

27 Apr 2023

Alexandrina

All the staff was amazing everything we need they I’ll grab for us.

Leisure Partner

10/10

Exceptional

27 Apr 2023

Stephanie

Believe all the excellent reviews!

We absolutely loved our stay in this beautiful riad. If this is the experience you want, rather than a typical tourist hotel, then we highly recommend you stay here. Staff couldn't have been more helpful or friendly and our room was lovely. No complaints at all. It really is an oasis in the chaos of the city. The riad is a little way from the hustle & bustle of the main square but we were glad to be well away from it. Note the walk is not long (20 - 25 mins) but you walk through a part of the city where there are less tourists and locals can try to encourage you to walk a certain way so you get lost or confused, and then want to direct you for money. If you know where you are going and stick to that it's fine, although as a couple we didn't want to walk so far at night. It's a city to have your wits about you anyway. There's not a lot to do at night but we liked that - it was so relaxing. We liked being away from TV etc. (WIFI worked ok). This really is a special place. N.B. be prepared that most places preferred cash to card, including the riad.

Partner

8/10

Excellent

24 Apr 2023

Carol

The proprietor was fabulous. Took the time to welcome us with tea and cookies, and showed us a map and the highlights of old town. Went above and beyond to make us feel comfortable. Very cute hotel with a great breakfast included and a wonderful dinner one of the nights. Felt very clean.
The hotel is in the north part of old town and it’s very confusing to find. Felt a little unsafe in old town in general, but nothing to do with this place as it had a locked door.

Leisure Family

10/10

Exceptional

23 Apr 2023

Leena

Very friendly staff. Hamza gave us a warm greeting upon check in and detailed explanation on how to navigate the streets in the Medina which was much appreciated as it was our first time in Marrakech. Recommend using the road’s transport services- reasonably priced and walk us right to the Riad which we would not have figured out upon arrival.

10/10

Exceptional

22 Apr 2023

Jeffrery

Beautiful place in the north end of the Medina. Getting around did mean a lot of walking in the narrow, often crowded streets. Room was clean, quaint and pleasant. Staff were friendly and helpful.

Leisure Friends

10/10

Exceptional

22 Apr 2023

Keith

Beautiful riad on the edge of the old town with wonderful staff

Leisure Family

10/10

Exceptional

21 Apr 2023

David

It had the most comfortable beds in Morocco and the whole Ryad is beautiful. The staff are very helpful as well. It is a bit of a hike to the main square but it is a great place to stay

Leisure Partner

10/10

Exceptional

17 Apr 2023

svetlana

Wonderful stay. Amazing staff

Leisure Family_with_children

10/10

Exceptional

16 Apr 2023

Stella

A very warm n homely environment. Peace n feels like you are back in time in a good way. Nice n friendly staff. Exceptionally helpful! Will definitely stay again when I visit Marrakesh again 😁

Leisure Family

10/10

Exceptional

15 Apr 2023

Kelsey

From start to finish, this was the best stay my boyfriend and I have had. We were greeted with mint tea and biscuits from friendly staff who instantly made us feel at home. Inside the riad was nice and quiet and a great place to relax after the hustle and bustle of the busy markets. The location is perfect. It’s in less of a touristy spot, but very close to the markets (about a 20 minute walk).

The rooms were clean and the food was delicious!

We can’t recommend this place enough. It was the best stay. The staff were the most friendly and helpful. They advised us of areas not to go in the city due to more dangerous activities. They also walked us to a meeting point where we had to meet our bus for one of our day excursions to ensure we got to the right place.

Overall, Palais Tinmel exceeded our expectations and we will definitely be back!!

10/10

Exceptional

07 Apr 2023

Edward

Beautiful 17th century building round a traditional tiled courtyard with lovely decor. Friendly helpful staff and close to old town markets and restaurants

Leisure Family

10/10

Exceptional

03 Apr 2023

Tammy

The staff made my stay in Marrakech an amazing experience. If not for them, I would not want to return to Marrakech. They were welcoming, friendly, helpful and advised me where to go and what to do. I would highly recommend staying at Palais Tinmel.

Leisure Self

10/10

Exceptional

06 Mar 2023

Jeremy

Amazing staff... friendly, helpful and welcoming. Charming riad.

Leisure Friends

10/10

Exceptional

05 Mar 2023

Shanti

Lovely riad, good hosts, great food.

Leisure Partner

10/10

Exceptional

14 Feb 2023

MARCOS

Great stay

We recently stayed there for a couple of nights and loved it. Staff was very friendly. The Riad was beautiful. We were treated very well by everyone. Great experience. Good breakfast.

If you’re going by car, it may be worthwhile reaching out to the Riad staff ahead of time so they can arrange for parking outside of the Medina. It is possible to get there by car to drop off bags, but quite challenging (and can’t park there so might as well avoid the stress).

Partner

10/10

Exceptional

10 Feb 2023

Mitchell

Mostly well restored but incomplete regarding functioning amenities: plumbing and lighting could have been better, walls need serious upkeep. Excellent staff, great location in the Medina, beautiful riad.

Leisure Family

10/10

Exceptional

27 Jan 2023

Natalia

Very cozy beautiful place. Super nice staff. In January the room was cold. The heater didn’t make it warm enough for me. However it was manageable. Would stay again in spring & summer.
Recommended

Leisure Friends

8/10

Excellent

16 Jan 2023

Mohammed

Great staff, very helpful, small riad rooms, no kettle, no TV, but very pleasant and relaxing communal areas.

Leisure Friends

10/10

Exceptional

09 Jan 2023

Matthew

The riad is beautiful. The staff go out of their way to give you a great experience. The onsite dinning is great. The tours/massages/excursions they arranged for us were priced fairly and we had a amazing time.

Leisure Partner

10/10

Exceptional

08 Jan 2023

Ismail Khalid

Excellent hotel however given that it’s Morocco, a Muslim shower would have been better.

Leisure Family

10/10

Exceptional

04 Jan 2023

Verified traveler

Great property in Marrakech

Great property. Far from the Jamaa El Fana square. Very clean. Courteous staff. Luxurious riad. Enjoyed our stay in the riad.

Partner

10/10

Exceptional

28 Dec 2022

Charlotte

Wow.. what an amazing stay

Wow.. we have recently returned from a short break in Marrakesh and this Riad was amazing. I booked it based on other reviews and it did not disappoint! The service is so unique and personalised it really does feel like you’re a part of a little family whilst you’re there. You are welcomed with Moroccan tea and biscuits whilst they tell you all about the history of the Riad and any recommendations they have for your stay! The daily breakfast was lovely, everything is handmade by the waitress herself, with the menu being a little different every day. There is a lovely terrace area upstairs where you can dine, sunbathe or watch the view of the beautiful sunrise. When booking taxis for you they will also walk you to the taxi themselves and meet you upon your arrival to ensure you know your way and you’re safe. We couldn’t fault this Riad and we will definitely be recommending this to friends and family!

Partner

10/10

Exceptional

23 Dec 2022

Arthur

Our stay at Palais Tinmel was exceptional. from the moment we walked in we felt at home and someone was always at our service.

Yusuf and Mohammad were always making sure all of our needs were taken care of and went above and beyond to make sure we were having a great stay at all times.

My partner and I both received a massage and it was so great we had to get another one a couple days later.

It also happened to be during our stay there where we got engaged. They left rose petals on our bed and had a beautiful dinner setup for us at a nice overlooking table of the city.

Yusuf helped make the most of our time and recommended all
Of the top places to visit in Marrakech.

We can’t wait to visit Morocco again so we can go see our friends in Palais Tinmel!

Leisure Partner

10/10

Exceptional

21 Dec 2022

Pat

We loved staying here. The staff was wonderful and very helpful. It is a very convenient location to walk to many of the main attractions

Leisure Family