Courtyard by Marriott Phuket Town

10/10

Exceptional

19 Mar 2026

Alejandra

Amazing place and food

6/10

Pleasant

17 Mar 2026

wei chuan

This review is based on the amount payed for the presidential suite. Total stay 3 nights.
Cleanliness: bath robe found to have hair left over from previous guest.
Amenities: toilet generate foul smell. Minimum items given at wash basin.
Up keeping: laminate floor pop out at certain corners creating cutting edges to feet. Carpet in room at just cut n lay on top of laminate floor.
Breakfast: pastries such as chocolate croissant are as hard as rock. Curry is so spicy and feedback given to chef with reply saying this is local dish which I understand but most guest are not locals.

Overall stay is acceptable but if taking the amount paid into consideration, the quality reference is way off.

Friends_and_family Family

10/10

Exceptional

13 Mar 2026

HERNAN

The best ….. the people. So nice always.
Really good hotel-resort. We will come back for sure.

8/10

Excellent

12 Mar 2026

Allan

Good location in the old town, pleasant hotel to stay in

8/10

Excellent

08 Mar 2026

Dylan

hotel is nice, rooms are clean and staff is friendly! Was happy with my stay!

Self

2/10

Poor

05 Mar 2026

Kireet

I would avoid staying... very poor level of hospitality

2/10

Poor

04 Mar 2026

Kireet

My experience at Courtyard by Marriott Phuket Town was disappointing and far below what I expect from a Marriott property.

The check-in process took over 30 minutes, only to be informed at 1:30 pm that the room would not be available until after 3:00 pm. During this time, several other guests checking in beside us were offered rooms immediately, which made the situation even more frustrating.

At the swimming pool bar, we were not allowed to charge the bill to our room and were asked to go back to the room to make payment instead. This felt inconvenient and inconsistent with standard hotel practice.

The breakfast experience was particularly disappointing for a vegetarian guest. The available vegetarian options were extremely limited. The few vegetable dishes provided were soggy, and when I requested a small fresh portion, the request was declined. After this interaction, I chose not to have breakfast despite having it included. There was little effort made to accommodate or offer alternatives.

An American guest sitting next to us made a complaint that when you write Soup also mention Spicy in the buffet… at that very moment atleast 5 staff surrounded him with options and apologies… very strange contrast

Overall, the hospitality and service levels were not in line with what I have experienced at other Marriott properties.

2/10

Poor

03 Mar 2026

Kireet

.

2/10

Poor

03 Mar 2026

Kireet

Overall, the experience of staying at a Marriott property was unfortunately compromised at this location.

As a vegetarian guest paying for breakfast, I was disappointed by the lack of consideration for vegetarian options. Nearly all the Thai breakfast selections were catered primarily to non-vegetarian guests.

The stir-fried vegetable section was soggy, so I requested the chef to prepare a small fresh portion. At the time, the kitchen staff were cutting raw mangoes, yet my request for a simple mango salad was declined.

It was strange to experience that, in Thailand, being a vegetarian seemed to mean missing out on authentic Thai breakfast options. The chefs declined requests without offering alternatives.

This was unlike any other Marriott experience I’ve had, as no Marriott property behaves so skirmish on an dish or two… respecting eating choices… and I hope the property takes feedback like this seriously to ensure better inclusivity and hospitality for vegetarian guests.

10/10

Exceptional

02 Mar 2026

Robert

Fantastic hotel. Palatial & great staff

Partner

10/10

Exceptional

25 Feb 2026

Hannah

The room was very clean and comfortable (except for the bed which was fairly firm which seems to be normal at most hotels in Thailand). Enjoyed the pool and they had a great buffet breakfast

Partner

10/10

Exceptional

25 Feb 2026

Temetrist

The room was clean, spacious & newer amenities...I would definitely go back again

Friends_and_family Friends

10/10

Exceptional

15 Feb 2026

Miranda

Great hotel with a pool in good location

Friends_and_family Friends

10/10

Exceptional

13 Feb 2026

Francisco

Great place and location

10/10

Exceptional

12 Feb 2026

Julia

Perrie at the front desk was so helpful in getting me help with my airline’s luggage purchase.
The breakfast was also very good.

10/10

Exceptional

01 Feb 2026

Rikesh

Clean, amazing food, fantastic setting, great staff. Faultless

Friends_and_family Family

10/10

Exceptional

01 Feb 2026

Shireen

Beautiful hotel , excellent pool area

Leisure Family

8/10

Excellent

24 Jan 2026

Christopher

Room was spotless

Leisure Partner

8/10

Excellent

19 Jan 2026

Lilian

Modern and conveniently located hotel. I would give it 4.6 out of 5. Definitely felt upscale walking into the hotel and lobby. It was my birthday and they had decorated the bed and gave a small cake. The room was spacious and clean, with good AC, as well as large bathroom with good amount of counter space. Shower had good pressure. It was nice having a small fridge and water provided, as well as hot water kettle to make instant coffee in the morning. We rented a motorbike around the corner and were able o park it in the lot behind the hotel.

Pros: location, price, modern and spacious room

Partner

2/10

Poor

14 Jan 2026

jerri

BE WARNED:
I stayed at the Courtyard Marriott Phuket for my BIRTHDAY and experienced one of the most alarming failures of food safety and guest care I have ever encountered at an international hotel brand. My one-night stay was miserable, as was my birthday the next morning. Everything was ruined.

I ordered a crab curry dish that did not disclose fish meat as an ingredient. I am allergic to fish meat but not shellfish, which is why I reasonably believed the dish was safe. After taking a bite, I asked the server directly if it contained fish and was told no. Only after I continued eating did the server return and say she had “checked” and that yes, it did contain fish, by then, the exposure had already occurred.

I suffered an allergic reaction consistent with fish exposure, a medically recognized and potentially life-threatening condition. As a foreign traveler, I did not seek hospital care due to concerns about navigating an unfamiliar medical system and the cost, but the reaction caused real physical symptoms, distress, and ruined what was supposed to be a celebratory stay.

What happened next was even more disturbing.
When I went to the front desk seeking help, asking for something as basic as a Sprite to assist with breathing and discomfort, but because room service was closed there was no carbonated drink anywhere in the whole hotel, I was directed to a 7-Eleven up the street by the MANAGER. This was after staff and the manager visibly saw my condition. No assistance, n

8/10

Excellent

14 Jan 2026

Lulit

Nice and friendly staff, rooms where not bad.

10/10

Exceptional

14 Jan 2026

Hossein

Comfortable and clean rooms. Great service.

Friends_and_family Friends

10/10

Exceptional

12 Jan 2026

Yelisset

Great service

Leisure Friends

10/10

Exceptional

11 Jan 2026

Michael

Good location, good breakfast

Partner

10/10

Exceptional

09 Jan 2026

Asad

Great

10/10

Exceptional

08 Jan 2026

Faduma

Excellent service
Caring staff
Suburb lodging and service

Leisure Family

10/10

Exceptional

06 Jan 2026

Shavelly

Perfect and comfortable

Leisure Partner

10/10

Exceptional

28 Dec 2025

Wai Ting

Nice and polite front desk staff

10/10

Exceptional

26 Dec 2025

Wendy

Great stay

10/10

Exceptional

24 Dec 2025

RAJALETCHUMI

Good

Friends_and_family Family

10/10

Exceptional

22 Dec 2025

Gustav

Very clean everywhere, good breakfast with many options and nice light rooms

Partner

8/10

Excellent

20 Dec 2025

Su Ming

Room is a bit old but the location is perfect for exploring the Phuket Old Town. FO staff very helpful and efficient during check in.

Friends_and_family Family

10/10

Exceptional

16 Dec 2025

Jasmattie

Highly recommend!

Leisure Friends

10/10

Exceptional

15 Dec 2025

Ceabert Joseph Orin

Excellent stay experience!

Leisure Self

10/10

Exceptional

12 Dec 2025

Kong Chee

Nice and professional clean

10/10

Exceptional

08 Dec 2025

Syed

Excelletnt

4/10

Poor

07 Dec 2025

Atul

Cooling in room was poor. I woke up at nights sweating. After complaining every day and hotel trying to fix it everyday, problem persisted. In hotels defense, they did offer to change room but 1. They said that they fixed the cooling and 2. It’s a pen to move the room when you have already taken your stuff out of the bags.

10/10

Exceptional

27 Nov 2025

Baljinder

Great staff, room breakfast and cleanliness. Great hotel and location

Leisure Family

10/10

Exceptional

27 Nov 2025

Patrick

It was a nice stay and nice hotel. The breakfast was good but could focus on more premium breakfast like freshly pressed juice rather than so many “real” food options.

Partner

10/10

Exceptional

20 Nov 2025

Myles

Great staff amazing breakfast buffet and comfortable rooms make it a first class hotel property! The hotel is ideally situated in the heart of old town Phuket with many offerings and options for restaurants bars coffee shops shopping and of course massage spas ! The historical offers beautiful Portuguese inspired architecture with many opportunities for photographers and content creators.

10/10

Exceptional

19 Nov 2025

Paul

Yes breakfast was wonderful plus near by many shops and entertainment

Self

10/10

Exceptional

19 Nov 2025

Ceabert

Excellent experience. Did not participate in breakfast.

Friends_and_family Friends

8/10

Excellent

18 Nov 2025

Jonathan

Clean room and great facilities

Leisure Family

10/10

Exceptional

17 Nov 2025

Guy

clean room great pool

Partner

10/10

Exceptional

12 Nov 2025

Alana

Amazing highly recommend

Partner

10/10

Exceptional

06 Nov 2025

Alexander

I accidentally booked the wrong room type that unfortunatelly had no easy wheelchair access hotel staff warned me about it saying that to get into t6e bathroom requires a bit of walkinwith a step over a small threshold. I thought I can handle an we checked in walking into the bathroom wasn’t that big of an issue but neither the shower or the toilet had grab bars which made using these facilities very challenging for me. It’s totally my fault fit not investigating it more before accepting the rom.otherwize it is a great hotel and the rooms are spacious andwell appointed with a very comfortable bed.we stayed at this hotel multiple times before and had a properly equipped wheelchair accessible room. I eould recommend this hotel to other as it is actually very nice and I will book to stay there again in the future.

Leisure Partner

10/10

Exceptional

18 Oct 2025

Jacquis

Did not use shuttle

Leisure Family

10/10

Exceptional

07 Oct 2025

Jerzy

The employee in this hotel was very professional all from the first floor too ten floor where we stayed in room #1007.
Thank you very much for the service.

Leisure Partner

10/10

Exceptional

23 Sep 2025

Mekdelawit

They offer an incredible breakfast! I thoroughly enjoyed my stay, and the staff were all fantastic. Also the room is clean as i excepted

Business_and_leisure Partner

10/10

Exceptional

22 Aug 2025

KAR KIT

Valuable Selection

This is the best choice with good location.

Partner

10/10

Exceptional

14 Aug 2025

Abraham

Very Nice.
Convenient location.
Many Restaurant and Groceries are just around the vicinity.

Leisure Family

10/10

Exceptional

17 Jul 2025

Jinhee

The staff are very kind. And room and lobby is clean. But I was disappointed that swimming pool is small.

Friends_and_family Family

10/10

Exceptional

31 May 2025

Mark

Amazing hotel with such amazing facilities and staff: thank you for an incredible and comfortable stay

Leisure Self

10/10

Exceptional

31 May 2025

Pimnapa

The room is relatively new, big and very well kept. Facilities are in good condition.

10/10

Exceptional

30 May 2025

Michael

Good sized rooms. Nice bathrooms. Very good breakfast. Great location.

Leisure Partner

10/10

Exceptional

23 May 2025

Alexander

It is a very well organized and run hotel. I like it because I’m a wheelchair user and the hotel is well set up for it on this stay we were upgraded to a larger delux family room.. while having more space was nice the bathroom lacked the safety grab bars by the toy let and in the shower which made it challenging for me to use.. otherwise the room and the bed was comfortable I’ve stayed at this hotel several times before and wil do it again.

Leisure Partner

10/10

Exceptional

20 May 2025

Jayant

Just fine

Ok

Self

10/10

Exceptional

18 May 2025

Verified traveler

Comfortable and great value for money

Great rooms, nicely presented and very comfortable. For this price, this is great value for money

10/10

Exceptional

07 May 2025

Lourdes

We were very happy with the service of the staff, the buffet breakfast was wonderful. The only thing we were a little disappointed with was that the jacuzzi was an extension of the pool and not heated.

Leisure Partner

10/10

Exceptional

07 May 2025

CATHY

Staff in the club are amazing. Breakfast option were very good.

Leisure Partner

10/10

Exceptional

27 Apr 2025

Tracy

Loved the Hotel, my room was great and its restaurant served a wide range of cuisines, the pool was big enough to cater for a number of swimmers including children. I would definitely recommend it and book again when I am next in Phuket.

Leisure Self

10/10

Exceptional

26 Apr 2025

Alexander

The property is. Is. On conveniently located right in Old town. It’s well maintained with friendly stuff and facilities well designed for wheelchair using disabled travelers. Which is an important requirement for me rooms are spacious and well layer out. Combust beds and room amenities

10/10

Exceptional

15 Apr 2025

lawrence

Excellent location , friendly and helpful staff. Clean and tidy rooms

Leisure Family_with_children

10/10

Exceptional

13 Apr 2025

AKAN

A very good hotel. Excellent staff. Great breakfast. Very clean. Had an amazing stay .

Business_and_leisure Friends

2/10

Poor

06 Apr 2025

Ferdinand

Hotel has only presidential suites with bath tub no regular rooms. . I choose this hotel only because of the name Marriott. I will never go here again or any Marriott. I will continue to go to Anantara. I ordered the minced pork and got food poisoning and have been on the toilet for the last two days. I tell the manager and he says maybe I’m allergic to something 🤔 no one else got sick…hmmm out of the 20 people at that garbage hotel how many have minced pork any? Incompetent manager giving me manager answers no idea what he’s talking about. Apparently I should go to the store and get medicine while he “investigates”. You can’t make this up for me literally. Felt sick immediately after eating. Book breakfast in advance 28 dollars and couldn’t eat anything except some fruits. Now I’m spending the rest of my trip in Phuket on the toilet. Stay away! Okay I warned you!

Leisure Partner

10/10

Exceptional

03 Apr 2025

alsalem

Everything

Leisure Self

2/10

Poor

13 Mar 2025

Byron

On their website says they can fit three people on their king bed so they charge me for my daughter to stay with us because they said that we only book for two adults. They rip us off by charging me $41.25 a day for six days $247.50 and she slept on the same bed that we did they try to give us a row out bed, but it was too small and short our legs were hanging out did you not give us a bigger room with an extra real bed in there we lost space in the room I would like a refund of $247.50 because we didn’t get the service we didn’t get another real bed for people to sleep in we are forced to pay. It wouldn’t pay we couldn’t stay. We had no place else to go. this is how they cheat tourist we had no other choice, but the pay first complain later. we didn’t want to pay for extra person we was forced to and didn’t get the service that they promise.

8/10

Excellent

12 Mar 2025

Romel

The property was accessible and clean.

Leisure Self

8/10

Excellent

04 Mar 2025

Eulio

It was ok overall. They wanted to charge me 3000bt for checking in 2 hours before the check in time. The rest was ok.

10/10

Exceptional

02 Mar 2025

Karen

Staff were very accommodating and helpful in giving us tips for tours and transfers.

Leisure Friends

10/10

Exceptional

27 Feb 2025

Michael

The staff was awesome. There was not a time that they weren't opening doors and greeting you with a smile.

Leisure Family

10/10

Exceptional

25 Feb 2025

Krista

Great location. Friendly staff and the most amazing buffet breakfast

Leisure Partner

10/10

Exceptional

25 Feb 2025

Chesla

All the staff were very pleasant and the hotel was a nice walking distance to Old Phuket Town.

Leisure Self

10/10

Exceptional

20 Feb 2025

Gurpreet

Very clean great location breakfast was great and all staff was very friendly

10/10

Exceptional

15 Feb 2025

Shepard

Amazingly friendly staff!🙏🙏🙏😘😘😘

Leisure Partner

8/10

Excellent

14 Feb 2025

ku

Typical Marriot style

fast checkin and out, clean fitness room, tidy room with toilet, optimum size room

Partner

10/10

Exceptional

03 Feb 2025

Anh Nhan

5 star service.

They upgraded my room and let me check in earlier. Staff very friendly. All services are good.

Friends_and_family Family

10/10

Exceptional

25 Jan 2025

margaret

Everything at this property was great... the staff, the food.. EVERYTHING!!
I would highly recommend and I will be back.

Leisure Partner

10/10

Exceptional

24 Jan 2025

Chan

非常棒

10/10

Exceptional

17 Jan 2025

Benny

It was in the center of old Phuket town

Leisure Partner

8/10

Excellent

13 Jan 2025

CHRISTINE

Convenient!

Leisure Partner

10/10

Exceptional

11 Jan 2025

Jamie

Excellent

It is a clean and tidy hotel. I will book this hotel next trip in Phuket.

Friends_and_family Family

10/10

Exceptional

07 Jan 2025

Deepiga

Very good

10/10

Exceptional

06 Jan 2025

Brendan

The guard rail in the elevator (left side) has a sharp inner edge

Leisure Partner

10/10

Exceptional

02 Jan 2025

Eriseld

P

10/10

Exceptional

26 Dec 2024

Wantanee

We enjoyed our stay at this property.

Leisure Partner

10/10

Exceptional

13 Dec 2024

Thomas

Comfortable hotel within walking distance to Phuket old town night market. Nice swimming pool. Staff is friendly

Leisure Partner

10/10

Exceptional

09 Dec 2024

Henry

Good location especially if you want to stay in Phuket town area for shopping and dining.

Leisure Family

10/10

Exceptional

08 Dec 2024

Arthur

Very welcoming and helpful

Business_and_leisure Self

10/10

Exceptional

24 Nov 2024

OLIVER

Very nice hotel, with good facilities and walking distance to the bars and restaurants in the old town. The staff were very friendly and helpful.

Leisure Partner

10/10

Exceptional

20 Nov 2024

Luis

Great hotel. Beautiful property. Impressive buffet. Staff always helpful. It is well known and that is important if you are going on tours, taxis, etc.

Leisure Partner

6/10

Pleasant

19 Nov 2024

Ruslan

Average

10/10

Exceptional

18 Nov 2024

Ravi

very good hotel

good stay and this is good hotel

Business

8/10

Excellent

14 Nov 2024

Chong Lee

The pillow is rather hard and not comfortable as it is quite high for me.
The sound from the air-condition is quite loud and there is no desk in the room.

There are a great variety of food spread for the breakfast buffet

Business

10/10

Exceptional

12 Nov 2024

Verified traveler

Great stay

The hotel’s location is great as it was walkable to the vibrant Old Town and the massage spa was just like 10 minutes away.
Staff were very courteous and helpful. The room was very spacious and clean. Would definitely recommend it.

Partner

10/10

Exceptional

11 Nov 2024

shawn

This was an amazing place to stay

6/10

Pleasant

10 Nov 2024

Cham

Close to everything, but watch for high traffic

10/10