Name: Royal Phuket City
Address: Phang Nga Road, 154, Phuket, 83000, TH

10/10

Exceptional

12 May 2026

Andy

All very very good but for taxis you have to sort that they don’t have numbers for taxis.
There’s nothing royal about that Item all other hotels I’ve been at, have a number for a taxi firm.

Self

10/10

Exceptional

29 Mar 2026

Thomas

Best breakfast in Phuket old town

6/10

Pleasant

25 Mar 2026

Barry

Room was nice, however constant banging thudding early morning which started at 08:00ish everyday and went on as late as 01:22 one night.

Also strong smell of smoke on the corridor which would eventually be strong enough to wake you in the morning.

Location and room was excellent just let down by a couple of unhelpful staff members, like not being able to book a taxi and the noise (no idea what it was) and smell of smoke on the floor which you would of thought staff would of smelt and resolved.

Self

10/10

Exceptional

02 Mar 2026

Charlotte

Lovely stay, thank you.

Self

10/10

Exceptional

24 Feb 2026

Gary

Room was excellent (16th floor) with views to the sea. Great breakfast selection from the 19th floor open terrace. Very nice and clean pool. the hotel is about 7 minutes walk from Phuket old town. The staff were brilliant - very helpful at all times.

Partner

8/10

Excellent

17 Feb 2026

Chantal

Room was clean and spacious with a great view. We enjoyed our stay, staff was kind and helpful.

Partner

10/10

Exceptional

08 Feb 2026

Paoze

Everything!!

Leisure Self

10/10

Exceptional

04 Feb 2026

Abigail

Room was spotless, I had the best massage, and the staff is very kind and helpful. It’s also about 5 min walking from Old town.

10/10

Exceptional

02 Feb 2026

Daniel

Staff were very welcoming & helpful!

The room was very nice & the view was great from the 9th Floor!

Would definitely go back if we stayed in Phuket again!

Partner

8/10

Excellent

28 Jan 2026

Derek

Front desk was a bit slow, but the cleaning staff and dining staff was excellent.

Leisure Partner

8/10

Excellent

18 Jan 2026

philip

Very clean rooms nice reception and the roof terrace was good . The rooms are in need of upgrading and the building work during the day was noisey.

Great staff and v good for the old town .

Leisure Partner

10/10

Exceptional

17 Jan 2026

HYEMI

위치도 좋고, 친절하고 gym도 훌륭했습니다.

Friends_and_family Family

10/10

Exceptional

16 Jan 2026

Ollie

Amazing hotel - really enjoyed our stay and wish we had stayed for longer! Spa and restaurants were lovely and the staff were very happy to help with anything

Leisure Partner

8/10

Excellent

16 Jan 2026

Gary

Hotel was very nice and clean good location but only chicken chicken served for food. Breakfast was good but I like pork

Leisure Partner

6/10

Pleasant

14 Jan 2026

Ceabert

Staff very courteous. Room not clean

Leisure Self

8/10

Excellent

12 Jan 2026

Erling

Good training facililties.

Self

10/10

Exceptional

04 Jan 2026

Coreena

Definitely value for money! The room was decently sized. The hotel was beautiful. We had a spa package included and it was amazing. The staff were fantastic. Breakfast was always very crowded and there was a variety of options, but we didn't enjoy it as much as our previous accommodation. The hot drink machine always tasted watered down and the fruit was average. There was a 7 eleven just down the road and a couple smaller restaurants, but if you went down the side street there was a great little night market. I think the pool/gym is shared with the public so you have to sign in to use it which was a bit annoying, but not a big deal. Once again, staff were friendly and always willing to help.

Leisure Partner

10/10

Exceptional

03 Jan 2026

Priyesh

Great stay! Highly recommend.

Leisure Family

8/10

Excellent

03 Jan 2026

Francisek

Nice hotel within close proximity to the old town. The downside is that it needs a bit of renovation. Some people may find it slightly dated, but the bed was comfortable and the price was reasonable. Overall, nothing to complain about.

Partner

2/10

Poor

02 Jan 2026

Mohammed Kamran

Placed in a room on 11th floor with 2 young children with constant sounds of building works going on, drilling banging from 8am - 5pm, no other rooms apparently available, Housekeeper was really poor not changing or attending our room till 6-7pm, even when room had been attended left with Torn bedsheets and lazily tidied room (more then likely not tidied at all)

Friends_and_family Family

10/10

Exceptional

20 Dec 2025

Laurie

Amazing gym, accommodated early check-in

Friends_and_family Family

6/10

Pleasant

13 Dec 2025

Kirk

The room was very dates and the bathroom was tired with broken tiles. I think they are undergoing renovations but we definitely did not have an updated room. The breakfast was poor and I didn’t bother with it on day 2.
I will say it was clean and the staff friendly, but had I known the condition of the room I wouldn’t have booked.

Leisure Partner

4/10

Poor

13 Dec 2025

Kay

The hotel day was good, but I think it was haunted. I heard and felt weird things in bed.

Business_and_leisure Partner

6/10

Pleasant

10 Dec 2025

Arvind

Rooms were small.
Breakfast food quality was not good

Friends_and_family Family

10/10

Exceptional

06 Dec 2025

Peter

Good selection of breakfast options.
Rooms were very clean and serviced everyday.

Partner

10/10

Exceptional

04 Dec 2025

Sabina

Perfect location near the bus terminal. Beautiful lobby and breakfast area with a lovely view of the city. Very comfortable beds and good housekeeping. Loved out VIP treatment and if we go back this would definitely be our choice again.

Partner

4/10

Poor

16 Nov 2025

Karsten

Menu was OK, but the coffee - an important part of breakfast - was some copy brand, that tasted very bad.

Friends_and_family Family

10/10

Exceptional

16 Nov 2025

zachary

Great service!

Partner

8/10

Excellent

15 Nov 2025

Victoria

Room cleaning was not great. The restaurant on the roof was overpriced for the quality. All the staff were nice and helpful. Great location fir the walking streets

Leisure Partner

10/10

Exceptional

10 Nov 2025

Giovanni

Breakfast didn't have much variety. The food didn't go together with each other.

Leisure Partner

10/10

Exceptional

01 Nov 2025

Michael

Everything was amazing, facilities, staff and location.

Leisure Partner

10/10

Exceptional

25 Oct 2025

Beverley

Desktop was exceptional. We're very polite, helpful and accommodating. Best front desk service ever. The interior was very well appointed and very tasteful exceptionally clean, and the gym area was outstanding with every piece of equipment you could possibly think of. Would stay there again.

Leisure Partner

10/10

Exceptional

21 Oct 2025

Jaisal

Staff are really welcoming Teen at the reception desk was really helpful.

Partner

10/10

Exceptional

04 Oct 2025

Kevin

Good location for night market!

10/10

Exceptional

30 Sep 2025

Glen

Good

Partner

10/10

Exceptional

20 Jul 2025

John

Phuket Royal City Hotel

Hotel was lovely it is in a very good location close to Phuket old town
Lots of shops & restaurants close by and few minuets walk to a 7/11
Reception staff Au Aum & Tory were very polite and helpful
Overall it was a perfect place to stay

Friends_and_family Family

8/10

Excellent

07 Jun 2025

Saurabhh

Location, value for money

Leisure Partner

10/10

Exceptional

29 May 2025

Andrew

Ideal for a few days of relaxing, close to markets and shopping with great facilities.

Leisure Self

8/10

Excellent

28 May 2025

Eugene

I’m a regular customer

I like it because of many things. 1. Parking, view, and the breakfast buffet. Food is excellent and staff very polite and attentive

Partner

10/10

Exceptional

08 May 2025

Ann-Marie

Lovely, friendly staff.

Self

10/10

Exceptional

07 May 2025

Andy

Must stay

What an amazing place, great location walking distance to old phuket town and there are many good eat places around the hotel

Self

8/10

Excellent

28 Apr 2025

Benny

Excellent customer service from check in to check out. Great location. Free EV bus every 15mins that goes in a loop around town. The hotel has been on established for quite amount of years.

Leisure Partner

8/10

Excellent

25 Apr 2025

Simeon

The house keeping was alway late to clean the room. They showed up around 6pm when we returned to the hotel for the two nights. That was disappointing.

Partner

10/10

Exceptional

15 Apr 2025

Kamigar

Good accomodation. Roomservice even until 5pm

10/10

Exceptional

28 Mar 2025

Kathryn

Ideal location close to old town

Ideal location, 5 minutes walk into old town with loads of restaurants & bars to choose from. Great view from the rooftop bar & restaurant on 19th floor. Large,clean rooms. Good choice at breakfast buffet.

Friends_and_family Friends

8/10

Excellent

09 Mar 2025

jacques

Good for one night

Nice big hotel. Good pool. Roof restaurant (food average).

Partner

10/10

Exceptional

23 Feb 2025

Darren

Great stay in Phuket Town

Beautiful hotel with pianist in the lobby lounge. Lovely rooms and good breakfast (but primarily focused on Asian Cuisine). Excellent Spa. Everything competitively priced.

Self

8/10

Excellent

14 Feb 2025

James

.

8/10

Excellent

12 Jan 2025

Patrik

Good!

Stayed one night (family of 4) in transit as was getting a boat early next morning. Good location and only 10min away from Rassada Pier.
Did not use any facilities but the breakfast and it was simple but with a good assortment still.
Very friendly and good service in general.
Good and spacious room.

Friends_and_family Family

10/10

Exceptional

09 Jan 2025

Parita

Great family stay

Great breakfast. Clean bathrooms. Helpful staff. Fast elevators. Great view from 15th floor and rooftop restaurant.

Friends_and_family Family

6/10

Pleasant

06 Jan 2025

Verified traveler

Very old hotel, beds were very hard and breakfast didn’t have a huge selection. Close to town is the only plus point

Partner

8/10

Excellent

03 Jan 2025

Richard

Hotel needs to work on the breakfast staff especially cooking eggs timely after ordering. I tried breakfast once at Royal Phuket City Hotel and was so disappointed that I walked to the Marriott every morning for breakfast.

Leisure

2/10

Poor

01 Jan 2025

Verified traveler

Not up to par

The rug hadn’t been vacuumed, recently. The bath tub was disgusting. The food at the breakfast buffet was cold.

10/10

Exceptional

28 Dec 2024

Munmi

Nice view from the hotel, walkable distance to old phuket town

Leisure Family_with_children

10/10

Exceptional

26 Dec 2024

Swarn

Excellent property

Friends_and_family Family

10/10

Exceptional

16 Dec 2024

greg

A boit run down but great service and facilities

Leisure Friends

8/10

Excellent

30 Nov 2024

Mohammed-Asiek

This hotel was really nice. Spacious room and beautiful view from my room. The people working there are all good people. The only thing that was not working was the bathroom fan and the AC in the elevators. Also the elevator door closes on you everytime , they should fix this. But overall this hotel gets a 8/10

Friends

2/10

Poor

28 Nov 2024

George

Dated hotel with a posh lobby

Although the staff at the hotel are excellent, the hotel room was seriously dated and in need of refurbishment.

Partner

6/10

Pleasant

25 Nov 2024

L S

food was just so so. No cable tv or stations to watch

Leisure Partner

10/10

Exceptional

18 Nov 2024

Jack

The hotel is great and the town nearby is great. The door man salutes you I think this says it all.

Leisure Self

10/10

Exceptional

14 Nov 2024

Edmund

Excellent

Leisure Family

6/10

Pleasant

01 Nov 2024

Richard

Had a old semi run down feeling
Okay
I wouldn’t stay there again

10/10

Exceptional

31 Oct 2024

karrie

The spa was wonderful. The hotel was clean, great local to the Sunday night market, but without the crazy noisy traffic. The pool was very enjoyable during the heat of the day. The gym was WOW!!

I would stay here again! Old town Phuket is a must see for a few days.

Leisure Partner

2/10

Poor

30 Aug 2024

Adel

Un infierno

La habitación olía mal y no disponía de ventanas para poder ventilar. A las 2:00 de la madrugada mucho ruido por el pasillo, chicas y chicos borrachos, escuchamos cómo mantenían relación sexuales, sus conversaciones y su ducha incluso. Paredes súper finas, nada de privacidad. Mucho cuidado los que viajéis con familia e hijos, o los que queréis descansar. Para nosotros fue un infierno de noche. El hotel debería prever una planta solo para ese tipo de personas y servicios de chicas de compañía.

Partner

8/10

Excellent

23 Aug 2024

Thomas

Nice hotel with very friendly and helpful staff.

Leisure Partner

6/10

Pleasant

28 Jun 2024

Chorthip

Dated

Business_and_leisure Family

8/10

Excellent

10 Jun 2024

Verified traveler

Great hotel that is walkable to old town.
Friendly staff. Breakfast buffet isn’t bad also ;)

Partner

8/10

Excellent

28 May 2024

Helen

Beautiful hotel, good location, nice roof top restaurant, good buffet breakfast with a lot of options, close to Sunday night market and cite seeking by foot. Good value for a higher end hotel.

Leisure Self

10/10

Exceptional

30 Mar 2024

Janteshpreet

Clean hotel close to the heart of Old Town and walking distance from plenty of restaurants and shops. View of the water in the distance from our room. Everything was very clean. Staff was helpful and courteous in assisting us with getting a working key card and figuring out how to use the safe in the room. I would stay here again.

Friends_and_family Family

10/10

Exceptional

17 Mar 2024

Douglas

Good location. Lots of parking. Rooms are large and nice.

Leisure Partner

10/10

Exceptional

28 Feb 2024

Chris

Great value

Leisure Partner

10/10

Exceptional

12 Feb 2024

Grace

Excellent service from staff. Shower needs a bit of fixing otherwise still functional. Twist Rooftop restaurant is amazing, especially at night. Half price for cocktails on happy hours 5pm-6pm, I recommend Phuket Cooler! Walking distance from Old Town Phuket

Leisure Partner

10/10

Exceptional

20 Jan 2024

LiLiane

Great staff

Fantastic staff!!

It was early in the morning about 8:30 when I arrived. Asked if I could get an early check in (took overnight bus from Bangkok).

Desk reception was super considerate! They said they will try it the best of their abilities to get me checked in early so I can get some rest. And room should be ready about 10 am.

Perfect! This would allow me time for
a walk to the Courtyard for amazing all you can eat breakfast. (3 mins).

Corner room was super spacious! Love the tub!

Self

10/10

Exceptional

28 Dec 2023

Orlando

Lovely hotel. Enjoyed the facilities. Easy walk to
Old town Phuket to local food markets and shopping.

Leisure Self

10/10

Exceptional

22 Dec 2023

Shahram

The hotel is great and very friendly and helpful staff, great swimming pool and gym. The minor downside, other than the hotel restaurants, had to walk about half mile to old town for other dinning options and shopping.

Leisure Self

10/10

Exceptional

14 Dec 2023

Deepika

Central location and easy access!!

10/10

Exceptional

05 Nov 2023

Eugene

Everything was great except the shower drain was very slow. I would make sure that is taken care of, so it will be working for your next customer.
That’s it, other than the shower drain.
Thank you

Partner

10/10

Exceptional

15 Aug 2023

Peter

I've been to many hotel, this is abit dated but clean and service is great.
Breakfast buffet neeeds to improve, the Chinese restaurant within the hotel is fantastic.
There are a few bike hires around need to google for best reviews and price.

Leisure Partner

2/10

Poor

29 Mar 2023

Caroline

I got food poisoning here! The response was that they have food brought in fresh everyday which obviously I cannot know for sure but the food sits out for about 4 hours and essentially the same food was offered the next day....and we were just about the only people eating the breakfast there so I doubt they threw it all away each day.

Also, the bed was not clean!!! I checked in late and took a shower and got into bed exhausted from a day of travel and it was a gritty sandy bed. I brushed off as best as I could and then I put on stretch pants to go to sleep as it was late and I wasn't going to wait for who knows how long for them to come change the bed. I called for a change the next morning and they asked why I didn't call the day before if there was sand. I explained that I was too tired to deal with the wait, etc. but why the 3rd degree?

Lousy pool location (access by stairs above the health club) with no food or drinks allowed and a half dozen uncomfortable lounge chairs with no tables or umbrellas. Only one other person was there each time we went which is good I guess but there's a reason nobody was there. IT WAS NOT A FUN POOL!

If you do decide to stay here beware of the bed/room differences. Don't pay more to get a king bed as they are all king beds or 2 twin beds. They don't have any double beds. I paid twice as much to get a King bed as my son who reserved for the one with a double bed and he had the same exact room as us with a king.

Leisure Family_with_children

10/10

Exceptional

22 Jan 2023

Kitanya

The hotel is clean & well maintained. It's centrally located. It's about 10-15 min walk to Old Town. The food at the hotel from the cafe/restaurant is delicious and reasonably priced. I enjoyed my stay and would stay again.

Leisure Self

10/10

Exceptional

13 Jan 2023

Andrew

One night in Phuket city

Great location, super views, lovely staff plus comfortable clean room

Partner

10/10

Exceptional

05 Jan 2023

Ger

Staff very good organized taxi for me to airport

Helped my friend to their room when they drank too much

See you again!

Leisure Partner

8/10

Excellent

03 Jan 2023

Abhishek

Convenient, good view from top floor; but it's a bit old and out-dated (the Courtyard by Marriott next door is much more modern and new). Convenient for family stay.

Leisure

10/10

Exceptional

29 Nov 2022

Bernadette

This place felt nice to be in. Great atmosphere. The gym is the best I have ever seen in a hotel. The pool area is great. Close to old town area for interesting restaurants.

Leisure Partner

10/10

Exceptional

25 Nov 2022

Rita

5* rating to hotel and the staff

Leisure Partner

8/10

Excellent

08 Sep 2022

Eng Choon

Quite surroundings and near to Phuket Old Town.

Leisure Family_with_children

8/10

Excellent

18 Jun 2022

Ravi

The Hotel is 5 star quality, Breakfast is phenomenal, but staff not upto 5 star quality, they do not know how to guide you as a tourist you get no help from them, I paid and then one day my wife was asked not to have breakfast even though I paid full price already for room with BF, staff needs training.

Leisure Family

10/10

Exceptional

07 May 2022

Verified traveler

Value for Money Hotel

This hotel is very big and the rooms are very spacious. All amenties are provided for you although I found it weird that you have to request for toothbrush and toothpaste separately.
The only con is that the hotel is very old and is in desperate need of a refurnishment.
The breakfast was good and have sufficient variety. Overall, this hotel has very good value for money

Friends_and_family Friends

10/10

Exceptional

27 Mar 2022

Peterson

The hotel is best hospitality ,comfort.
Your staff were very friendly and helpful.
If i back to phuket old town i will choose this hotel to stay again.

Leisure Self

10/10

Exceptional

23 Feb 2022

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Leisure Self

10/10

Exceptional

12 Feb 2022

Eleanor

In the room clean and i can see mountain view nice !!

The buffet for breakfast as delicious.The swimming pool and gym large. I liked bakery at 154 restaurant.

Business_and_leisure Self

10/10

Exceptional

12 Feb 2022

Eleanor

\" Good value for money and nice location \"

The hotel is located in Phuket Town which very convenient to shopping around areas of city center and hotel staff very friendly and attentive.

Leisure Self

10/10

Exceptional

12 Feb 2022

Eleanor

The room is spacious,comfortable and clean. The food for breakfast was excellent.

Leisure Self

10/10

Exceptional

06 Feb 2022

David

5 Star all the way

The hotel was amazing and the service was excellent. The room service and restaurants were to die for. The food was awesome.

Friends_and_family Friends

10/10

Exceptional

05 Feb 2022

Stanley

The room was nice and big. Breakfast was excellent with many choices. One of the best Gyms I have seen in a hotel. Nice swimming pool. Definitely great value for the money. I have paid double in my travels for this kind of service and amenities
And the staff could not have been friendlier or more efficient

Leisure Self

10/10

Exceptional

10 Jan 2022

Helen

Excellent hotel in great location

Nice hotel in a great location; easy walking to town centre.
Clean and comfortable; great view from our room. Will stay again next time I'm in Phuket town

Friends_and_family Family

8/10

Excellent

10 Jan 2022

Daniel

Hotel lobby was very nice, however the hallways to rooms are very dated and the rooms could do with updating

Leisure Partner

8/10

Excellent

02 Jan 2022

Ger

Second time here. Handy place to stay near the old town.