Novotel Phuket City Phokeethra

10/10

Exceptional

12 Mar 2026

Jessica

The staff were super welcoming. The breakfast inclusive was awesome for value and the hotel was close to where we needed to be

Partner

10/10

Exceptional

11 Mar 2026

Nagil

I liked pool, Breakfast was very good i enjoyed and Staff was very friendly kind.

Friends_and_family Family

10/10

Exceptional

10 Mar 2026

Nagil

Loved hotel

6/10

Pleasant

19 Feb 2026

Allan

Although the hotel has a nice presentation, friendly staff and average clean rooms, it was disappointing in a number of items.
On 4 occasssions we returned to our rooms after 4pm and the rooms had not been made, it became that late on each occassion, we advised them not to bother.
The restraunt was very dissapointing, we had our first meal there on our second night, it was average at best, we decided to give it another chance on our second last night, it was disgraceful.
I complained about the quality of the food, which i rearly do, the head chef came out to appologise and admitted the food was reheat.
Its probably not surprising there didnt seem to be many evening patrons.
Although the hotel has most services around it, there is no easy transport to the major Phuket attractions.
Taxi's are extremely rare, there is no courtesy bus from the hotel, staff advised there was a street bus, waited in the street for over 1hr, the bus drove straight past dispite 4 of us trying to wave it down at the allocated pick up zone.

Friends_and_family Family

10/10

Exceptional

04 Feb 2026

Tina

Staff

Business_and_leisure Family

10/10

Exceptional

30 Jan 2026

Muhammad Osama

The Novotel Phuket offers the perfect balance of comfort and exceptional hospitality. The staff were polite, attentive, and accommodating, granting us a complimentary early check-in that made our arrival so much smoother. The facilities are great—especially the spa and the rooftop views—but it’s the location that adds real convenience, with a 7-Eleven and currency exchange just steps away. A perfect choice for travelers who want 5-star service without the stiffness of a luxury resort.

Leisure Family

8/10

Excellent

28 Jan 2026

Iman

Room was clean. But they skipped few days cleaning the rooms in our 7 night stay. Overall 4star rating

10/10

Exceptional

23 Jan 2026

Tushar

Staff were amazing.good location.

Leisure Family

8/10

Excellent

19 Jan 2026

Loretta

Great staff. Nice location.

10/10

Exceptional

16 Jan 2026

Brian

The staff were very helpful and room was very clean.

Self

6/10

Pleasant

15 Jan 2026

Abigail

There was a cockroach in our room, we never got any new water in our room when our room was remade, the pool doesn't have much/any sunshine, a bit of a weird area (all the stores are closed down around the hotel). Overall it was fine but wouldn't come back.

Leisure Partner

10/10

Exceptional

01 Jan 2026

Kamran

Had a great stay! The room was very clean, the staff were friendly and helpful, and the amenities made the stay comfortable. Everything was well maintained, and I would definitely stay here again.

Family_with_children

10/10

Exceptional

01 Jan 2026

Michael

N/A

10/10

Exceptional

31 Dec 2025

Delgertsetseg

Family vacation was so cozy at Novotel

Family

10/10

Exceptional

26 Dec 2025

Vitaly

Great solid hotel, for finishing your vacation

Friends_and_family Family

8/10

Excellent

26 Dec 2025

Hanspeter

Large rooms with connected rooms

Friends_and_family Family

10/10

Exceptional

25 Dec 2025

Priya

Amazing service

Friends_and_family Family

10/10

Exceptional

18 Dec 2025

Kyle Jon

Nice hotel overall

Self

6/10

Pleasant

17 Dec 2025

YEHEZKEL

We were family of seven

Leisure Family_with_children

10/10

Exceptional

15 Dec 2025

michael

The Hotel delivered in every respect to our needs - a great couple of days visiting the Old Town and local area

Business_and_leisure Partner

6/10

Pleasant

14 Dec 2025

Sandra

Staff was courteous and helpful but hotel feels run down and the area is not very nice.

Leisure Partner

10/10

Exceptional

11 Dec 2025

Dejan

Breakfast was just right . Not a huge selection but all u need in one place. Omelet was very nice . The chef was always smiling at the omelet station and made it perfect . Also loved the local food at breakfast the soup station the most. Only let down was the coffee machines . The coffee is not good at all . Get rid of those machines .

10/10

Exceptional

07 Dec 2025

Anthony

Excellent hotel, excellent services, breakfast very good. Right in the middle of Phuket old town. Easy access to excursions. Definitely a recommended hotel.

Partner

8/10

Excellent

03 Dec 2025

Rohit

Clean room, great location within old town, friendly staff, great breakfast but wifi was slow

Partner

6/10

Pleasant

02 Dec 2025

Nick

Hotel was overall okay except the pool was closed for maintenance. Our kids were bummed because it was one of the amenities they were looking forward to.

Friends_and_family Family

10/10

Exceptional

26 Nov 2025

Audrey

Great location 15 min walk to old Town and 5 min walk to restaurants that were excellent and that the locals go to. 30 min walk to the beach.
Clean room. Asian and western options for breakfast. Don’t miss the opportunity to try the Asian breakfast options they were great.

Leisure Partner

8/10

Excellent

24 Nov 2025

Edward

Beautiful room top bar and adjacent to an expansive local market. It would have been nice if they would have refunded the first of a 2-night stay because we missed out flight.

Leisure Family

10/10

Exceptional

15 Nov 2025

Nazira

We were in the Executive room with 2 double beds. Very comfortable, room size was very good, the shower was amazing. Room was very clean, the staff were very nice and the breakfast had lots of options with a great coffee machine.
A little pricy, but was worth it.

Leisure Family

10/10

Exceptional

15 Nov 2025

robert

Staff are excellent

Leisure Self

8/10

Excellent

12 Nov 2025

Kevin

Let's start with the staff, they are amazing, always smiling and very helpful. The hotel itself is ok but a bit dated, the Lobby, restaurant and bar areas are all very nice but the rooms could do with a facelift.

Leisure Partner

10/10

Exceptional

11 Nov 2025

Emma

Great

Leisure Friends

4/10

Poor

08 Nov 2025

Gursheen

Sure — here’s your revised version without the em dash:

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The hotel overall was good, but there were a few disappointments. There were very few amenities provided, such as no lotion or conditioner, so be sure to bring your own. Unfortunately, our room and bathroom were not cleaned during our stay, and we had to call the front desk to request fresh towels and a refresh of the washroom. For a 5-star property, I expected a higher level of service and attention to detail.

Leisure Family

8/10

Excellent

03 Nov 2025

Nneka

The AC worked well, much needed for the weather. The staff were polite. Room clean and bed comfy. Walking distance to old town.

10/10

Exceptional

08 Oct 2025

Joanne

Pool was empty when we used it and it was nice a relaxing. Staff were friendly and attentive

Leisure Family_with_children

6/10

Pleasant

12 Aug 2025

Darwin

Liked the closeness to Phuket old town.
Didn't like the pool are(nothing like the photos depicted),the breakfast was average at best. If you are going to stay here(I wouldn't recommend it)make sure you pay the deposit in cash, as I am still waiting for mine to be refunded back to me(paid by card), hotel reception said could take up to 30 working days to be refunded back to me which is absolutely ridiculous.
Promised us a breakfast box as checking out early, took us 3 attempts at different times of the previous day to get this organised.

10/10

Exceptional

21 Jul 2025

Melissa

Excellent service!

8/10

Excellent

16 Jul 2025

Fayez

Nothing

Leisure Self

10/10

Exceptional

12 Jun 2025

Gareth

Lovely hotel, great breakfast. Recommended.

Leisure Family

10/10

Exceptional

25 May 2025

Verified traveler

Cool hotel in a cool town...

My little family and I have visited the hotels rooftop bar and restaurant many times as we are locals in Phuket, but this was the first time we treated ourselves to enjoy a night and breakfast here.
As we expected our time there was super lovely, the staff in every position of the hotel are so nice and friendly, our room was perfect and more than we hoped for and a little surprise for my daughter there is now a cool play area for kids 🙂

Friends_and_family Family

10/10

Exceptional

22 May 2025

Ahmed

Nice hotel in the middle of the city, staff was very friendly and a great pool with a great view

10/10

Exceptional

22 Apr 2025

Basmah

The perfect hotel stay

Great location a short 15 minute walk from Old Town. Very helpful tourist desk. Phenomenal breakfast selection including local cuisine, low fat / healthy options and soya milk for people with dietary needs. Diverse, air conditioned fitness centre.

Friends_and_family Friends

10/10

Exceptional

22 Apr 2025

Joseph

Staff very helpful and welcoming, hotel is clean and pleasant, rooms are well sized and comfortable. Dining in the block around is limited, recommend a quick taxi to old town nearby for lots of good bars and restaurants.

Leisure Family_with_children

10/10

Exceptional

20 Apr 2025

Vincent Jesus

Great Hotel in the City

Great stay. The rooftop view and bar were excellent 👌 We would definitely stay here again.

Friends_and_family Family

8/10

Excellent

15 Apr 2025

Jennifer

Half decent location, reception staff nice. Restaurant staff could be abit friendlier and hotel a little dated. Hair dryer was terrible, almost like a toy, barely dried hair after an hour

Leisure Family

10/10

Exceptional

29 Mar 2025

Darrin

Geeat decor

10/10

Exceptional

25 Mar 2025

Nicolas

Awesome place

Leisure Partner

10/10

Exceptional

13 Mar 2025

Stephen

Good hotel, nice pool and roof bar excellent view and happy hour

Leisure Partner

10/10

Exceptional

22 Feb 2025

Sarah

Unique property. Somewhat odd location. Very clean. Breakfast buffet is great. Pool looks nice but is only for wading. Smelly elevator shaft.

Leisure Partner

10/10

Exceptional

22 Feb 2025

Laura

A great hotel just a short walk from Phuket old town’s centre - ideal for exploring but nice to be a short distance away so it didn’t get too noisy at night. The staff were really helpful and friendly and couldn’t do enough for you. We enjoyed the rooftop bar which had some great views. Breakfast was amazing too.

Leisure Family_with_children

10/10

Exceptional

21 Feb 2025

Jerome

Lovely hotel with a wonderful buffet breakfast along with custom order egg dishes.

Leisure Partner

10/10

Exceptional

17 Feb 2025

Marcus

.

8/10

Excellent

17 Feb 2025

Immaculate

It was too far from tourist attractions and beaches

Leisure Family

6/10

Pleasant

10 Feb 2025

Verified traveler

Good value for money.

The front entrance and lobby were spectacular, the doormen, especially Por, and reception staff were fantastic and upon arrival we had high expectations for our stay. Unfortunately, our room wasn’t as grand as the entrance, it was adequate but a few things let it down. The view was poor, the cold water pressure was very low, the sink was tainted yellow and the shelf below it was not attached. There was no milk/creamer for the coffee in the room and no hair conditioner. There were also a number of positives, the air con was excellent, the bed was comfy and we slept great, it was very quiet. The sky bar was also beautiful with a good menu. Overall, good value for money.

Partner

10/10

Exceptional

05 Feb 2025

John

5 star service just the property lacked in afew areas along with the fish market being opposite lots of noise from 3 am -12 pm smell normally goes away by about 1-2 pm when the water truck cleans it out

Leisure Partner

8/10

Excellent

26 Jan 2025

Jennifer

Nice stay with great staff

Leisure Self

10/10

Exceptional

24 Jan 2025

Jim

This is one of the best hotels I’ve stayed at in Thailand. I will definitely stay there again next year. Their staff was excellent, especially Peng. He went above and beyond. It was quiet sleeping at night. It was in a great location. It had a fantastic breakfast and great service. I felt right at home.

Leisure

10/10

Exceptional

22 Jan 2025

Karina

Q no la limpiaron diariamente, es en lo único q no me satisfacío

Leisure Partner

10/10

Exceptional

09 Jan 2025

Vicki

Hotel lovely

10/10

Exceptional

04 Jan 2025

Erika

Overall very good, excellent staff and great breakfast. I had a great stay, although I thought room was a little outdated.

Leisure

8/10

Excellent

29 Dec 2024

Shelene

The stay was amazing, staff were friendly. Room was very clean, food was excellent. Definitely coming back.

Leisure Partner

10/10

Exceptional

27 Dec 2024

Praburaj

Excellent

Leisure Family

10/10

Exceptional

27 Dec 2024

beverly

Hotel airport drop off was horrible.
The taxi driver kept harassing me for pictures with him while he was driving. This made me feel unsafe as a female solo traveler.

Leisure Self

8/10

Excellent

21 Dec 2024

Mike

The breakfast was great, with most thai food plus the pork rib soup.

As we were family of three, and we paid for the extra person, however, we had to call room service for the extra towel, on a daily basis.

Leisure Family

6/10

Pleasant

17 Dec 2024

becky

Good service but the breakfast is not variety of choice

Leisure Family

10/10

Exceptional

16 Dec 2024

Estorai

We had an amazing time at Novotel Hotel in Phuket’s Old City. The hotel staff was incredibly kind and helpful. Our special thanks to Miss Tar, who took care of everything for us, and to MisscApple for arranging a late check-out so we could prepare for our journey home. We truly enjoyed our stay. Greetings from the Netherlands!

Leisure Partner

8/10

Excellent

06 Dec 2024

Ratha

Closer to market.

4/10

Poor

03 Dec 2024

Angela

dirty

10/10

Exceptional

01 Dec 2024

William

Close to old town and nice rooms

Leisure Friends

2/10

Poor

25 Nov 2024

ROGER

Problems with extended reservation and unhelpful reservation staff spoiled what could have been a pleasant stay.

10/10

Exceptional

22 Nov 2024

Can

Keeping Novotel high standards

Great standard consistent with Novotel worldwide standard - easy to reach maybe with natural Thai care and hospitality .
Very comfortable stay . Nearby there is a free bus service to and from the old city . Proved to be very helpful . İ

Partner

10/10

Exceptional

14 Nov 2024

jesus

muy bello

exelente

Friends_and_family Family

10/10

Exceptional

13 Nov 2024

Alshun

It's a very nice place to be at relatively close to Old Town. Phuket easy to shop to easy to pick up a grab driver. Nice rooftop bar. No complaints there. Money goes really far. Make sure you pay for the convenient breakfast. Well worth it.

Leisure Partner

10/10

Exceptional

07 Nov 2024

Baljit

Excellent staff

8/10

Excellent

29 Oct 2024

Brant Thomas

Good hotel not in the hext area. Pretty run down area but lots of construction going on for improvements

Leisure Partner

10/10

Exceptional

30 Sep 2024

Michael

Great location. And even better staff.

Leisure Self

10/10

Exceptional

18 Aug 2024

Verified traveler

Excellent Stay

Check-in was wonderful with a free drink. Rooms are clean and can be cleaned daily. Staff is very helpful. Love the location.

Friends_and_family Family

10/10

Exceptional

06 Aug 2024

Jaime

Everything was good about the hotel, specially the staff, very friendly and helpful.

Leisure Family

8/10

Excellent

13 Jul 2024

Hiriweddalahewage

Lovely spacious room

We were upgraded to a executive room which was very spacious and the bed was very comfortable

Friends_and_family Family

10/10

Exceptional

06 Jul 2024

Ahmaf

Very nice and clean

Leisure Friends

10/10

Exceptional

05 Jul 2024

Ahmaf

Very nice and clean

Leisure Friends

8/10

Excellent

06 Jun 2024

Ron

Each of the floors had plenty of space when getting out of the elevators. That was excellent. Unfortunately there was no furniture on many floors to take advantage of the spaces to sit down and relax outside the rooms

Business Self

10/10

Exceptional

04 Jun 2024

saily

I loved that we could walk to the old town
The hotel was great
The breakfast buffet was different every day and wonderfully delicious

10/10

Exceptional

02 Jun 2024

Jason

I loved everything about this property. The staff was so clear & helpful in every way. There were different excursions and brochures for adventures to be apart of. The restaurant was available and delicious. The rooms are spacious and clear. There are amenities available & the property was safe. 10/10.

Leisure Family

10/10

Exceptional

27 Feb 2024

Ma del Consuelo

Very friendly staff

Leisure Family

8/10

Excellent

20 Feb 2024

Kenney

Very nice hotel in a lousy neighborhood. Long walk to old town.

Leisure

10/10

Exceptional

08 Feb 2024

Leanne

We wanted to explore the city life of Phuket, we feel this was the best property to do so. Walking distance to old town and parks. The staff was very friendly and attentive. The facility is very clean. We would come back.

Leisure Partner

10/10

Exceptional

18 Oct 2023

Mary Htoi Seng

The accommodation.

Leisure Family

10/10

Exceptional

14 Oct 2023

Daniel

Very enjoyable stay and well located.

Leisure Family

10/10

Exceptional

05 Sep 2023

Yunus

Nice place to stay at. Will definitely book a room here again if I return

Leisure Self

8/10

Excellent

12 Aug 2023

Andrew

Good but not great

The exterior and the lobby look great. Not to mention our room was upgraded upon arrival and there was a nice warm welcoming inside the room. One of the two elevators was out of service which was kind of a drag since we were on floor 11. The room had some things about it that were unpleasant to the eyes. A few stains on the chairs and some on the walls. The bathroom was great and overall the room stay was good.

Friends_and_family Friends

6/10

Pleasant

25 Jul 2023

Gordon

Good points - reception and dining hall were beautiful. Room was fair but showing signs of wear and tear and could have done with a proper deep clean. Pool area was disappointing and would benefit from a bit of staging.
The areas between the lifts and the rooms were nothing short of bleak and really need some art/plants , general dressing.
We booked two nights here via Expedia for two adults and a 14 year old and specified her age. On arrival our room had one king size bed which all three of us were expected to sleep in.
The hotel were going to charge us extra to put another bed in the room but it would have been too cramped so we ended up booking another adjoining room.
The hotel is okay for the price and fine for a couple of nights but it is not 5 star by any stretch of the imagination. The staff are wonderful though

Leisure Family

10/10

Exceptional

25 Jul 2023

Verified traveler

Amazing

Staff were friendly and professional and went the extra mile to prepare chocolates for our honeymoon. The location is slightly further from old town but walkable (15min). We'd highly recommend staying here when visiting old town!

10/10

Exceptional

10 Jul 2023

Renee

I felt it was away from the commercial tourism but close enough to be easily accessible. Great location.

Leisure Partner

10/10

Exceptional

22 Jun 2023

Rita

The staff were lovely, each and every one

Business_and_leisure Self

10/10

Exceptional

20 Jun 2023

Rita

Service is great. Staff were all friendly and professional. The hotel was clean and well maintained

Business_and_leisure Self

4/10

Poor

10 Jun 2023

Mitesh

Waste of time

Showed me 3 different rooms and each one had a horrible smell in them. The lift is in major need of renovation too, the reception area is the best bit about the hotel. I refused to stay and argued them into a refund and moved to Ramada up the road.

Self

10/10

Exceptional

11 Jan 2023

FAEZEH

We stayed for 8 nights. Very comfortable hotel and breakfast was included. Breakfast was excellent. Lots of delicious options. Walking distance to town.

Partner

10/10

Exceptional

26 Dec 2022

Jaideep

Impressive lobby
Barren corridors and a sense of vacantness

Leisure Partner

10/10

Exceptional

24 Dec 2022

Sarah

The hotel was really clean and the room had everything we needed (fridge with water, toiletries, coffee/tea making). The bed was comfy and huge, staff were friendly and very helpful - sorted out transfer for us. Breakfast had a good variety of different cuisines and lots of fresh fruit. Location was handy for us being near Rassada pier. Would definitely stay again.

Leisure Partner

8/10

Excellent

31 Oct 2022

Christine

Lovely place to stay in Phuket city

Very nice hotel to stay while your in Phuket city. 15 minute walk to the old town and lots of shops close by. Very modern with good breakfast. We stayed for 3 days after being in a resort which allowed us to do some shopping before heading home.

Partner