Name: Hotel Glenwood Springs
Address: 52000 Two Rivers Plaza Rd, Glenwood Springs, 81601, US

10/10

Exceptional

25 Jul 2026

Shankar

Older property but well maintained. We went in summer. She AC was not effective enough, we could feel the temperature at night. Bed was not super comfy

10/10

Exceptional

25 Jul 2026

Jaime

The pool was amazing.

2/10

Poor

24 Jul 2026

Ashley

Rooms were dirty , extremely dirty nothing worked in the room , or game room whole facility needs to be scrubbed

10/10

Exceptional

22 Jul 2026

Madiea

Stayed here with my family, super clean and loved the atmosphere. Workers were welcoming and friendly. My kids absolutely loved the pool and water slide - a big hit! They are already asking when we’ll be back. Recommend!

8/10

Excellent

22 Jul 2026

Geraldine

Nice size room, helpful staff, good breakfast and close to downtown. The room had a small refrigerator and microwave as well as a coffee maker which was appreciated. The inside waterpark is basically for kids with the highest water level at 3 feet 6 inches where the slide ends. There is a spa but I didn't see anyway to turn on the jets. There is one small elevator which can be busy at times. If you want daily housekeeping you need took request or, which I didn't notice when I signed the paperwork so if you want your trash emptied or need refills you should request this.

8/10

Excellent

22 Jul 2026

Cheri

The hotel was clean. The staff was friendly and helpful. The breakfast was good and well stocked.
We chose this hotel for the pool area, but were a little disappointed. The hottub wasn't working properly. We were looking forward to a relaxing spa type experience at the end of the day, but the jets were disabled so it was more like taking a hot bath.
We thought we would go to the game room for a round of pool, but that was a no go. Most of the coin slots were jammed so many of the games could be played. They are all maintained by a third party vendor so the hotel staff couldn't do anything to fix them. They sincerely apologized and refunded the money we had put in the machines.
Sometimes things happen.
In the end, we had a good time and still enjoyed our stay.

Partner

8/10

Excellent

21 Jul 2026

Jeffrey

Check-in was nice and smooth. It was a little busier than I thought for a Monday. Totally booked. Room was nice but I did book a different room then I got. It was clean and lots of towels and shampoo and conditioner items. The TV controller didn't work for the tv but we weren't there to watch TV. (We let them know at check out) we did have a room next to a storage room and heard employees arguing at like midnight. Lol we laughed it off and turned up our music. The breakfast was awesome, better than I expected. Eggs, sausage, muffins, homemade waffles, cereal, yogurt, fruit, toast, oatmeal, coffee, juices. Really good! Pool was cool but more for the kids. The deepest it was was like 4ft. Water slide was cool! Overall good experience! Would go again but maybe with our kids in tow.

Partner

6/10

Pleasant

20 Jul 2026

Amanda

The lobby and pool give the appearance of a beautiful maintained hotel. The rooms need new paint and carpet. There is a charge for parking and the Hotel doesn’t offer stay over cleaning. Disappointing.

Friends_and_family Family

8/10

Excellent

19 Jul 2026

Jose Luis

It’s very convenient and super good for kids because of the slides and indoor swimming pool. The rooms feel a bit old and could use some renovation, but they are clean and everything works well.

Friends_and_family Family

4/10

Poor

19 Jul 2026

Corinne

The rooms were dirty , beat up, and the air conditioning was lackind

8/10

Excellent

18 Jul 2026

john

It’s an older building. The staff was great.

Partner

6/10

Pleasant

18 Jul 2026

Michelle

Very nice and helpful staff, but the property needs some upkeep. Air conditioning didn't work, drinking fountains and ice machines broken, arcade games not working... the breakfast was good, but the space is too small, and it was difficult to walk trough to get food, let alone sit down and eat. The location is good, and it could be great with a little more upkeep.

Friends_and_family Family

8/10

Excellent

18 Jul 2026

Nichole

It was a good value. Not the fanciest and could use some updating, but overall a good stay. The pool was down 2 of the days we were there and the water was very cold while it was opened. Whisper was working the desk when we checked in and was incredibly helpful!

Family_with_children

4/10

Poor

17 Jul 2026

Zachary

The staff were genuinely kind and helpful. Check-in and check-out were easy, and everyone we interacted with was friendly and accommodating.

Unfortunately, the room itself was far below our expectations. It was spacious, but it did not feel clean or well maintained. Several electrical outlets didn’t work, one of the lamps was broken, and the others were covered in a noticeable layer of dust. The shower had black grime or mold in the corners, the bathroom door was heavily damaged and simply painted over, a corner of the drywall was missing, the security chain lock was hanging off the wall, and one of the bunk bed mattresses had visible stains.

Any one of these issues by itself wouldn’t have been a big deal, but together they left us feeling uncomfortable with the condition of the room. We ended up checking out early because it simply wasn’t a clean or comfortable place to stay.

This isn’t a reflection on the staff, who were friendly and helpful throughout our stay. My concern is with the condition and upkeep of the room, which fell well short of what we expected.

Family_with_children

6/10

Pleasant

16 Jul 2026

Damara

The lobby has been redone and looks nice. The Garden level room we had felt like a basement, dark and drab. People walking pets looking right inside our room. Felt uncomfortable with the blinds open. Blow dryer didn't work, bugs in the bathtub and no soap for washing hands. The breakfast was OK but super crowded.

Family_with_children

4/10

Poor

16 Jul 2026

Deborah

Our room was damp and I found two different bugs in my bed. The game room had games that didn't work properly. The front desk shrugged and said they weren't responsible for then. The room definitely needed a refresh.

When I the front desk for help the just shrugged and I could come to the lobby for ice/clean towels.

The only good thing about my stay was the relatively low price.

Friends_and_family Family

8/10

Excellent

16 Jul 2026

melissa

Staff was friendly and helpful! The hot tub was not open the whole time we were there! We stayed two nights! The breakfast was delightful! My only other complaint would be the cleanliness of the bed! The bedding was all white so you could see the stains! Especially around the bottom of the mattress!

Friends

8/10

Excellent

15 Jul 2026

Zekarias

no water

Family_with_children

10/10

Exceptional

14 Jul 2026

Kindi

Everything was great, but the pool was top notch in my kids’ book!

Family_with_children

10/10

Exceptional

14 Jul 2026

Narantsetseg

the rooms need updating and the hotel is not stable our floor had a definite decline down the mountain

Family_with_children

6/10

Pleasant

13 Jul 2026

Anne

Staff were great. Property is very run down.

Family_with_children

4/10

Poor

13 Jul 2026

Tristan

I booked this hotel mainly for its location next to the adventure park and pool, which were the biggest selling points for our family.
Unfortunately, the room was disappointing. We were given a basement-level handicap-accessible room, and the shower bench took up most of the shower space. Beyond the lobby, the hotel felt dated and not very clean, with worn carpet and paint. Our bunk beds also had only folded sheet/blanket on the top bunk, so we had to make it ourselves, and we noticed what looked like old boogers on the wall by the bed. Overall not a clean feel.
The game room has a fun ’90s arcade feel, but the games cost at least $1 each. If you need extra towels, you also have to go to the front desk to get them.
The pool was one of the main reasons we stayed, but another guest’s child had an accident and it had to close. That wasn’t the hotel’s fault, and to their credit the staff reopened it about two hours later and kept it open an extra hour. Unfortunately, we missed our chance to use it because of the closure. Breakfast area needs a remodel and more options for breakfast foods, they did have the traditional hotel waffle makers so my kids ate that.
Parking and access to the adventure park were convenient, but overall the property felt worn down and didn’t meet our expectations. We wouldn’t stay again.

Family_with_children

6/10

Pleasant

13 Jul 2026

Kevin

For $300 a night, I found it ridiculous they charged us $10/night for parking.
The room was comfortable but the bathroom light was so dim, you could barely see shaving your legs. Also the vent in the king bedroom had a bunch of black dust on the ceiling. That needs to be cleaned because that is not sanitary.
The tv channels were nice for the kids, as we don’t like to login to our Netflix in case we forget to log out.
The pool and water slides were closed at 7p due to an “accident.” We didn’t see anyone cleaning the pool or even know what happened.
Other than those things, the stay was comfortable and the ac worked extremely well in the room.

Friends_and_family Family

4/10

Poor

12 Jul 2026

maricela

Unfortunately, our room was extremely outdated and not well maintained. I was uncomfortable walking around without shoes because my socks and even the bottoms of my feet turned black from the floors. The door and several pieces of furniture showed significant water damage, and there was leftover food in the refrigerator from the previous guests.

The hotel’s location was convenient, and the lobby made a great first impression. However, the condition of the room was a disappointing surprise. I was also surprised to learn that housekeeping service was not provided unless it was arranged in advance. Having worked in the hotel industry myself, this was the first time I’ve encountered a policy like that.

Overall, while the exterior and location were appealing, the cleanliness and upkeep of the room did not meet expectations.

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Kimberley

It’s a good place with kids

Family_with_children

8/10

Excellent

11 Jul 2026

Lorna

We had a wonderful stay at Hotel Glenwood Springs! The staff was incredibly friendly, welcoming, and always willing to help with anything we needed.

The pool area was a huge hit with our family. If you’re traveling with kids, they’ll love the small indoor water park and the large waterslide. There’s also an arcade that kept the kids entertained for hours.

Our room was very clean, and the beds were comfortable, making it easy to relax after a busy day of exploring.

The complimentary continental breakfast offered a nice variety of food and was a great way to start the day. The only small issue we noticed was that a few items, such as the juice dispenser, occasionally ran empty and took a little while to be refilled.

The location couldn’t be better if you’re planning a visit to Glenwood Caverns Adventure Park. The gondola is literally right in the parking lot, so you can easily walk over without having to drive or search for parking. The hotel is a 7 minute walk to a river walk park as well. It is a bit of a walk or a short drive into town.

Overall, we had a great experience and would definitely stay here again. It’s an excellent choice for families looking for a clean, comfortable hotel with fun amenities and an unbeatable location.

Family_with_children

8/10

Excellent

10 Jul 2026

Valerie

The room was small, outdated and stuffy. Then

6/10

Pleasant

10 Jul 2026

Gloria

My family checked in on Tuesday and the kids loved the water slide, we were at the pool for hours. The plan was to eat breakfast (which was good), and spend the morning/afternoon at the hotel. Unfortunately, the slide was under maintenance and opened late evening . We did go to Iron Mountain, it was very enjoyable but that wasn’t the plan.

We did get late checkout and the kids were able to enjoy the pool.

Friends_and_family Family

8/10

Excellent

10 Jul 2026

William

Good staff and they allowed dogs clean room but no hand soap
Free breakfast was good to have

Friends_and_family Family

8/10

Excellent

10 Jul 2026

Tanya

The location was great, especially if you are planning on riding the gondola to the Adventure Park. The staff was very friendly, and the indoor water park was amazing. Our grandson especially loved it. The breakfast had a variety, and the price was right. Possibly an upgrade to the rooms, carpets, and some dusting would be beneficial (our coffee machine and areas of the room were a bit dusty).

Friends_and_family Family

6/10

Pleasant

09 Jul 2026

Rebecca

We booked this hotel for the pool and to be close to the gondola and both of those goals were met. We did think, given the pool as such a big selling point, there would be places in the bathroom to hang gear but there were not. Sometimes the slide was unavailable which was a disappointment (but it was super fun when open!) and the arcade didn't have a way to get coins from a card which speaks to the dated-ness of the hotel. Note that there is a $10/night parking cost and the provided breakfast is lack-luster with watered down juice and no alternative milk options. For the price, I didn’t expect it to be fancy but I did expect a little more than worn doors, so much noise, flavorless breakfast, bare carpets, and paid parking.

Family_with_children

10/10

Exceptional

09 Jul 2026

Najebullah

Thank you

6/10

Pleasant

09 Jul 2026

Rory

The pool was great but the communication and customer service with staff was not so great.

Friends_and_family Family

8/10

Excellent

09 Jul 2026

Garrett

Walls are extremely thin, noisy. The mattresses were extremely bouncy. The pool slide was not working nor was the ice maker on the 3rd floor. The employees were friendly and helpful.

Family

2/10

Poor

07 Jul 2026

Kevin

Our stay at Hotel Glenwood Springs was disappointing, especially considering that we specifically requested and were promised an accessible room for my wife.

When we checked in, one of the front desk employees initially told us that our room was accessible. However, another employee then stated that they “don’t just put” guests needing accessible accommodations into a king room. As a result, we were assigned Room 311, which was not the accessible room we had been promised.

The problems didn’t end there. The sheets on the king bed were dirty, which immediately raised concerns about the cleanliness of the room. We also found numerous black spots underneath the bed. At first, we feared they were bedbugs, but after looking more closely, they turned out to be small rocks. While that was a relief, it certainly didn’t inspire confidence in the housekeeping standards.

After bringing these issues to the staff’s attention, we were moved to Room 310. Fortunately, that room was much cleaner and provided a much better experience.

I appreciate that the hotel ultimately relocated us, but guests should receive the room they reserved, especially when accessibility needs are involved. Clean bedding and properly cleaned rooms should also be the standard, not something guests have to request. I hope the hotel improves its housekeeping practices and ensures that accessible room requests are handled correctly in the future.

Partner

10/10

Exceptional

07 Jul 2026

Michel

Great location, awesome clean pool specially if you have kids, The staff was very helpful. The rooms could use better lighting tbh but other than that it was clean and spacious.

Family_with_children

8/10

Excellent

07 Jul 2026

William

Room was awesome with the hot tub in it.

Partner

4/10

Poor

07 Jul 2026

Charrise

The pool was closed for a good 7 hours of our stay, which for my 8 year old was rough. When asked about any accommodations due to the inconvenience, we were simply told no- that the pool eventually opened so that was that. Also had a poor check in and out experience. Won’t be returning.

Family_with_children

8/10

Excellent

06 Jul 2026

Shreekrishna

Amazingly nice and hardworking staff

Family_with_children

6/10

Pleasant

06 Jul 2026

Angel

We have been coming to this location for years and unfortunately this is the last stay. The hotel has degraded with not a lot of upkeep happening. This trip we had a terrible room, felt like we were punished for not booking through the hotel website per the hostess comments when I asked about the 3 night minimum the sales team requires. Breakfast was a mess, the whole hotel was not staffed properly, customer service was severely lacking, the employees didn’t act like they cared at all. All of that and the rates were extremely high? You can tell the ownership change has happened and they are not handling it well.

Family_with_children

8/10

Excellent

05 Jul 2026

Giovanni

Jdjd

Family_with_children

10/10

Exceptional

05 Jul 2026

Lawrence

The place was awesome and conveniently located next to the Gondola! I must give a shout out to the front desk staff, Whisper and Monica! Both were awesome and really helpful!!

Pet

6/10

Pleasant

05 Jul 2026

Betsy

Los baños huelen feo siempre , el aire acondicionado no funcionaba adecuadamente, los resbaladeros en la piscina estaban desgastados donde te resbalabas te raspabas las piernas. A pesar de estar pagando hospedaje te cobran estacionamiento.

Family_with_children

10/10

Exceptional

05 Jul 2026

Manuel

It was a

4/10

Poor

04 Jul 2026

John

The room next door had a dog in it that would not stop barking. I complained to the front desk about it and she offered no solutions to the problem other than call the dog owners who evidently were out doing something other than managing their dog. Eventually they came back and the dog stopped barking, but my problem was with tue staff that acted put out that I complained in the first place. I get that it’s not the hotels fault when they have poorly behaving guests, but I expect the staff to creatively try to solve the problem as opposed to becoming annoyed with the person who brings the issue to thier attention.

Self

10/10

Exceptional

04 Jul 2026

Lawrence

We came to the hotel not knowing what to expect, being it having a waterslide meaning loads of screaming kids. But it’s actually well insulated pool area and you really can’t hear the 30+ kids having a blast! We also chose this place do to the proximity to the gondola and it being pet friendly!

The staff were EXTREMELY helpful and I wish I had the young ladies names at the front desk who were AMAZING! Super friendly and helpful. They gave us plenty of information on things to do out here and always had a smile!

We enjoyed our stay so much that we have extended it another night and may extend it even more!! Thank you guys for a great stay so far!

Pet

8/10

Excellent

02 Jul 2026

Greg

Great location for the caverns. Breakfast was a lot of options.

Friends_and_family Family

8/10

Excellent

01 Jul 2026

Sylvia

The hotel seems outdated but had a nice water park and the room was very comfortable. It also had a very good breakfast

Family_with_children

6/10

Pleasant

30 Jun 2026

Nancy

Our visit was for two nights. Twice we had to go to the front desk to reactivate our keys. Tile in the bathroom was loose under my feet, and the caulk at the base of the toilet looked like about 50 wads of bubble gum. Beds were just okay. On the flip side, the pool was a nice attraction for the kids, though the hot tub had no working jets, was just a tub of hot water. We arrived before our room was ready, and they allowed us access to the pool which was nice. Breakfast was decent though the space was small and difficult to move around with so many people. I'd say the property is fair.

Family_with_children

8/10

Excellent

30 Jun 2026

Paul

The staff was very friendly and helpful. The room was nice but the down side was I still heard the noise from the high way. They did tried to check the windows which did help some for the noise. The game room does need to be updated a bit and fix a few of the machines. So be aware of that. Other then those 2 downsides the hotel staff was extremely nice and helpful.

Friends_and_family Family

8/10

Excellent

30 Jun 2026

Jadie

Really wishing there was a gym to workout.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Megan

Only stayed one night but it was great. Pool water slide was a big hit, as was the game room. Breakfast was good. In a good location and gondola to adventure park is basically on property. Only caution would be to bring your own shampoo/conditioner etc as they still only offer the small individual sample bottles.

Family_with_children

10/10

Exceptional

25 Jun 2026

Brenda

Great Fun and entertaining for kids; Nice Breakfast, Friendly Staff, Good Parking.

Friends_and_family Family

8/10

Excellent

25 Jun 2026

Jose o

Good service, but we not supposed to pay for parking

Partner

2/10

Poor

24 Jun 2026

Anthony

Our flight was canceled and when we finally got to our room they had given it to someone else and didn't have another room available. I can't get in touch with Expedia to get it fixed, so my stay didn't happen

Partner

10/10

Exceptional

24 Jun 2026

Chris

This hotel had a great pool for the kids, complete with slides and multiple pool areas. It had a room sized for our family of 5 (and would actually accommodate up to 7). That is very helpful when most hotels only have the standard 2 queens available. The breakfast was great for a hotel breakfast. And, we used the laundry room which was conveniently placed near our room. There is also an arcade on the bottom floor which our kids enjoyed. The only negative thing I would say is about the arcade. Some of the machines give prizes. Depending on the score, you get a little prize, or if your score is high enough, a \"grand prize\". Our kids hit the grand prize score several times, but the machine only ever gave out the little prize, even though there were plenty of grand prizes available in the machine. So, maybe fix your machines so they don't scam the kids. An interesting thing was that during our stay there, the power went out. It was a complete city-wide outage that lasted about 3 hours. The girl at the desk handled it calmly and was as helpful as she could be, giving updates when she had information. The pool stayed open, so we spent most of the time during the outage there. Also, this hotel is located right next to the Glenwood Caverns gondola, so if you are planning to attend that attraction, this is a great location. We stayed the night before we went there, and then our car's parking was paid for the whole day we attended the park.

Family_with_children

8/10

Excellent

24 Jun 2026

Judy

Hot tub was the highlight of our stay. Room was spacious. Lamp on desk had no switch so unusable. We had just 4 hangers & 3 times we asked for more. Staff smiled & d
said they'd bring them to our room. We never got them. Shower rod was broken & barely held on to wall. Despite notifying the front desk of these issues they were never addressed. Dining area was very crowded & too small for the hotel capacity.

8/10

Excellent

24 Jun 2026

Anna

Under the bed, we found a toy, which means the room wasn't properly cleaned. The building is old, you can see it. A lot of kids walking wrong way on the pool slide and now one doesn't do anything about that.

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

William

Great stay

Family_with_children

6/10

Pleasant

22 Jun 2026

Teal

This Hotel needs an update. There were dog stains all over the lobby. The whole place is a bit dingy. There is trash and a general unkempt appearance to the parking lot. The staff were very friendly and helpful, and the continental breakfast was great. I will not be staying here again.

Friends_and_family Family

4/10

Poor

22 Jun 2026

Katie

Skip this one. Was here for a family weekend getaway for Strawberry Days which was just a carnival.

Pros:

Okay location although still a 20 min walk to downtown Glenwood.

Cons:

- Charge daily for parking
- Run down property
- Rooms small and dated
- Barking dogs in room next door
- Phone didn’t work
- Room not stocked with basics like handsoap
- Blankets paper thin and when asked for additional blankets they brought sheets
- Air conditioning loud and obnoxious
- Pool closed upon arrival
- Pool has minimal seating areas
- Pool not as cool as pictures make it out to be
- No housekeeping service unless you request it (was not mentioned at check-in)

Family_with_children

10/10

Exceptional

22 Jun 2026

Cristina

We had a great experience! The staff was helpful. I wish I would habe gotten the name of the girl that checked us in she was amazing! She let us know about Iron mountain hot springs I've never been there and will be going back.

Partner

10/10

Exceptional

21 Jun 2026

Nicole

Clean room, nice staff.

Partner

2/10

Poor

21 Jun 2026

Gretchen

This hotel is extremely tired and worn out. There is peeling paint in the bathroom. The bathtub did not drain . The bathroom door looks like it has been destroyed. The hot tub is out of order. Ice machines on three of the four floors are out of order. The elevator is extremely dated, small, dirty and there is only one, making our room a third floor walkup. The AC is loud and rattles all night long. The room itself is dated but clean. Extremely disappointed this hotel for the price. The photos of the pool area are extremely misleading. In addition to the game room being misrepresented. We had someone try and kick out door open and than put shaving cream all over our door. I did not feel safe at all

4/10

Poor

21 Jun 2026

Rex

The pool area was closed upon our arrival so we weren’t able to utilize an amenity we came for. Continental breakfast could use some help and they certainly need a new elevator as currently you plan your day around it as it’s so slow.

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

jeffrey

great place

Family

10/10

Exceptional

19 Jun 2026

Sunnie

The service was exceptional, and the staff were enthusiastic and accommodating. The facility is beautiful, and will haave upcoming renovations, it remains comfortable, spacious, and welcoming, with convenient access to all amenities. We anticipate a return visit.

Partner

10/10

Exceptional

18 Jun 2026

S

Excellent place to stay when visiting the Glenwood Caverns Adventure park.

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Lori

My kids absolutely loved the water slide! Location right by the gondola to the adventure park was great and was walkable to restaurants and the hot springs. Beds were comfortable. Only bummer was the hot tub was closed.

Family_with_children

10/10

Exceptional

16 Jun 2026

Bruce

Their room is excellent. Unfortunately, the hot tub was not working when I visited. I was a solo traveler, so the waterpark did not apply to me. Booking online is a way to go to get a reasonable price.

Self

8/10

Excellent

16 Jun 2026

Michelle

The game room was really hot, but otherwise it was great.

Family_with_children

6/10

Pleasant

15 Jun 2026

Sonja

The air conditioner was loud and made it difficult to sleep. My daughter and grandchildren were in another room and their's didn't work at all. They were finally moved to another room, away from us. In the basement level. Also, ice machine on our floor was broken, game room dirty, outdated and some machines took money and did not work, hand sanitizer in elevator empty. We have stayed here before and it was fine
Now we're even charged $10 a day to park in the hotel parking lot! It has really run down since our last visit, needs updated and cleaned.

Friends_and_family Family

4/10

Poor

14 Jun 2026

Paul and Sarah

Definitely won’t be back. Staff was nice and room was clean, but property is getting worn out and staff can’t keep up with the rowdy crowd. Pool is smaller than appears in pictures and can be an absolute sh*tshow, with lots of unattended minors . While we were there someone put whipped cream on a bunch of door handles and tried to kick in doors. Highway noise and other patrons can be heard easily thru the walls and window. Breakfast was fine, but the space is crowded and loud. The cost did not match the quality. This place needs a total overhaul.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Rebecca

This place is always amazing! We go every year and the pool is the best for the littles to get out extra energy. They’ve also added more to their hot breakfast which is great and staff is always friendly. My only complaint would be the hot tub is out again. It’s a finicky thing with a mind of its own, but over all we love this place.

Family_with_children

8/10

Excellent

14 Jun 2026

Vicki

The hotel was awesome! The rooms were clean and very comfortable. The only drawback was the small dining area. We were there during a heavy travel time and the hotel was fully booked. There wasn't near enough seating for the size of the hotel. The setting was beautiful and the pool was nice and very entertaining for the kids. I would definitely stay here again.

Family_with_children

4/10

Poor

13 Jun 2026

Gary

Unfortunately, our stay was disappointing. We were not informed about the paid parking until a day after check-in. The hot tub and ice machines were out of service, and the breakfast area was chaotic, with food and spilled milk left sitting on the counters. Every seating table in the breakfast area was covered in food grime and crumbs. In our room, pictures had fallen off the walls, and when we pulled back the sheets, we found black hairs in the bed, making us question the cleanliness of the room. Overall, the hotel did not meet our expectations.

Friends_and_family Family

6/10

Pleasant

11 Jun 2026

Krista

The electronic door to enter the hotel worked only half the time. The hot tub in the pool area was closed for maintenance and seemed to have been closed for quite a while. The pool did not seem to clean so we did not swim, and the smell of chlorine was overpowering. The key card system to our room had issues - it was hard to open the door at times.The carpet in the halls was old. The breakfast was pretty decent.

Family

6/10

Pleasant

11 Jun 2026

Renee

Parking was extra. The pool was gross. The rooms were fine- clean and well maintained.

Friends

8/10

Excellent

10 Jun 2026

Lynette

Breakfast was decent. The king room with Jacuzzi should have had a couch or two chairs for sitting.

Partner

8/10

Excellent

09 Jun 2026

Larry

Great location for access to Glennwood Springs Adventure Park. Staff was very helpful and friendly. Kids had a great time at the pool.

Family_with_children

2/10

Poor

09 Jun 2026

Cheyenne

Staff was incredibly unhelpful, room barely worked on our last night our new neighbors were extremely loud from 10pm-11pm we asked the staff twice if they could possibly help in any way but we unfortunately were forced to leave in the middle of the night because our family couldn’t sleep

Family_with_children

8/10

Excellent

09 Jun 2026

Charlton

The location is optimal with ample paid parking. The pool area was setup for kids and had a really amazing water slide. Hot tub wasn't available during my visit. Staff was great, water was hot, air was cold. Breakfast was complimentary with a fair selection of items. Was in the area on business so only enjoyed hotel amenities during my stay and I'd say it was a fantastic value for the money. Overall, I'd stay here again if I ever return to the area.

Friends_and_family Family

6/10

Pleasant

08 Jun 2026

John

Hotel location was great if planning to visit the Adventure Park, but if not, then no benefit to staying there. The \"Waterpark\" is nothing more than two slides, one of which is only for toddlers. Far from what I would consider a waterpark. Plus the hot tub was out of order. The breakfast dining area is much too small to accommodate the number of guests on the weekend plus selection is very limited. The toilet seat was broken in our bathroom and all the furniture was scratched and beaten up. Place looks nice from outside but could use a major refresh on the inside.

Family_with_children

10/10

Exceptional

08 Jun 2026

Cynthia

This is an excellent place to be& the IronHorse hot springs is a few blocks away. Nice place & I will staying there again.

Family

10/10

Exceptional

08 Jun 2026

Elijah

Clean rooms. Comfortable pillows and beds. Convince to the mountain park. Cool pool for young ones to have fun during the stay. Plenty of great restaurants close by.

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Laura

Great stay! Would recommend!

Family_with_children

10/10

Exceptional

07 Jun 2026

Jeffrey

Great stay with clean room, nice breakfast and fun for the kids. Great location!

Friends_and_family Family

4/10

Poor

07 Jun 2026

Chenin

The pool was great. Our kids had fun there and in the arcade room. In general, the room was much more run down for the price we paid. There was no jacuzzi, fireplace and hot tub was closed.

Family_with_children

8/10

Excellent

07 Jun 2026

John

The pool is probably the best part. It kept my kids entertained for hours because of the slide. BUT... for us adults, the first day, there were signs up that the hottub was out of order. They fixed whatever the problem was, but forgot to skim the top of the water leaving bristles in the hot tub.
The food in the morning is mediocre. Little seating, dining room feels like a really bad staff break room, the juice was out, no one to help and the hot food was all microwaved (you could see in the \"kitchen\" which was more like a utility closet).
The room was big, and to our surprise the queen's we were supposed to have were actually king size, but... they need new mattresses. Somehow we got the same room as last year and the bed was the same. When you sat on it, the bed just dipped wayyy too low. Back pains for mom and dad. You can tell people sit there as they watch television.
If you go through Expedia you will have to pay a resort fee $10 a day? On top of pay for parking, $10 a day. But you're right next to the Glenwood caverns and adventure park, so, kind of understandable.
If you don't like dogs or their barking, make a request early to not be roomed next to a barking dog. They don't keep the dogs all on one floor like most hotels.
Really needs a remodel, especially for where it's located.

Family_with_children

4/10

Poor

06 Jun 2026

Tayler

Not worth the additional cost we paid to stay here. There were cheaper options in the area and I regret not going with something else. It was so dirty- the elevator, hallways, stairwell, and the room. My child’s feet were black on the bottom from walking around the room for less than 30 minutes. I get we’re in a hotel, but my goodness that shouldn’t be the case. My husband found a couple pieces of dog food in the corner of the bathroom. This was not from us. The pool area was pretty rundown, but usable. Breakfast was fine- nothing incredible but since this is a dog-friendly hotel, people were bringing their dogs into the breakfast area which was a bit gross. Overall, we wouldn’t stay here again and would advise others to avoid too. Truly just not impressed at all.

Family_with_children

4/10

Poor

06 Jun 2026

Chris

As a mom of three, I always look for family-friendly hotels that are clean, comfortable, and worth the price. Hotel Glenwood Springs had some positives, but overall it fell a bit short of our expectations. The exterior of the property is well-maintained and gives a good first impression. However, once inside, the hotel feels somewhat dated and in need of updates. Our suite was spacious enough for our family, but the bathroom was disappointing. The shower was outdated, and there was visible gunk built up in the corner, which made it feel less clean than it should have been. The highlight of our stay was definitely the pool. Our kids had a great time and looked forward to swimming each day, which helped make the trip enjoyable. The front desk staff were friendly, but they seemed fairly young and not particularly knowledgeable about some of the amenities and local offerings. When I asked about discounted tickets to Glenwood Hot Springs, I was told they were available through the hotel. However, the quoted prices were the exact same prices I had already found online, so there didn’t appear to be any actual discount. As for Glenwood Springs itself, I understand it’s a major tourist destination and that tourism drives the local economy. That said, we found many of the attractions and activities to be quite expensive for a family of five. While we enjoyed our visit, next time we may choose a different Colorado hot springs destination that offers a better value

Friends_and_family Family

4/10

Poor

05 Jun 2026

Andrew

Checked in upon arrival and the front desk staff was just ok. After check in went to the room, saw a dog in the hallway and discovered the location was pet friendly. The dog was barking all hours and around various floors and also pooped in the hallway and staff let it sit for hours after reporting it. When I went to the front desk, others staying at the hotel were also complaining, but nothing changed with this dog as the front desk staff clearly didn't care.

The location is older, lots of work needing done in multiple areas from the room outward. May find newer and better locations to stay in the area for the money.

Friends_and_family Family

8/10

Excellent

04 Jun 2026

Angelica

Fun, clean.

Family_with_children

6/10

Pleasant

03 Jun 2026

Nicole

Our stay was mediocre. We stayed in the king suite with jacuzzi and although the tub was nice, we found the layout of the room itself to be a bit problematic. When entering the room, there is a set of bunk beds and then separating the room from the king suite, is a set of doors. On the other side of the doors is the bathroom- so if someone needs to exit the room, they must walk by the bunk beds and if someone needs the bathroom they must enter the king suite through the doors. This doesn’t leave a lot of room for privacy. Additionally this is not a modern room and the staff does not clean the rooms daily or remove the trash, you have to request it.
The breakfast was very basic- cereal, toast, waffles, eggs and sausage . They ran out of plates during breakfast and I observed a man get rather upset at this. We requested additional pillows and towels and it took several calls to room service and several hours for them to fulfill our request. Aside from this- my kids 14 and 15 were a little too old to enjoy the water park; however for families with kids 10 and under this could be a perk. Another perk is you walk right next door to catch the gondola, the hotel charges for parking- an additional $10.00 a day. Overall, we won’t be staying here again as it was not as clean/ unkept as I prefer but overall, it was ok. Also the elevator takes forever and was pretty dingy/gross.

Friends_and_family Family

6/10

Pleasant

03 Jun 2026

Justin

Watch the perks listed for staying here
When they say you get access to the water park it is not the hot springs water park it is the pool that has one slide at the hotel. The wording is misleading if you are thinking about the hot springs water park. Not sure why they would say you have access, instead of we have a water slide at our pool. Staff was not helpful. In the pictures it lists fitness center with a Alpine type slide picture. No fitness center. The doors do not have a soft close. This place is full of children running in and out of the rooms at all hours. It slams so hard it can't help but wake you. It was awful.

Breakfast was pretty good. Rooms are nice-besides doors slamming.

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

LIsa

Breakfast was good, but crowded. Good amenities.

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

Kathryn

Location and indoor pool keep us coming back

Family_with_children

2/10

Poor

30 May 2026

Kate

By far the worst customer service I’ve ever experienced. Owners and staff are crooks.
This place is a total rip off.
Do not waste your money.

Family_with_children

4/10

Poor

29 May 2026

Tanya

The room was dark and a bit dreary. The bathroom needed new lights but staff couldn’t change them. The water park was nice but the kids slide needed some padding at the bottom. Our room only had 3 towels for 6 people but they did bring some up. Staff was friendly but I probably won’t stay again.

Friends_and_family Family

2/10

Poor

28 May 2026

Gwendydd

Room was poorly lit and well worn, with broken tiles in the bathroom. Something black was on part of the ceiling and beds were uncomfortable. Door didn’t always catch to shut and we had to giggle the handle to get it to work. Room was spacious, but that is the only positive thing we can say about it.

Family_with_children