Name: Wingate By Wyndham New Castle - Glenwood Springs
Address: 781 Burning Mountain Avenue, New Castle, 81647, US

8/10

Excellent

16 Jul 2026

Shanna

No elevator!

Pet

10/10

Exceptional

15 Jul 2026

Sivanesan

.

Business

6/10

Pleasant

14 Jul 2026

Amy

The property needs attention. The entrance is not clearly marked and the foliage around the hotel entrance/property has not been maintained - we thought it may be closed down when we first entered the driveway. Our room was comfortable enough but there was food on the floor from previous guests, the sink faucet hot/cold were reversed, there was a lot of dust. The bedspreads had a lot of torn threads and the mattresses creaked. The pillows were super comfy. The breakfast was good, nice variety. The staff was friendly and responsive to requests. It satisfied what we needed - a place to stay for the night and hot showers - but we likely would not stay here again.

Friends_and_family Family

8/10

Excellent

12 Jul 2026

Sanjeeva

Stayed with family, quiet location, breakfast was decent! Pool and hot tub were functional, but we didn’t try. Highly recommend, if you are looking for budget friendly accommodation nearby Glenwood Springs.

Friends_and_family Family

6/10

Pleasant

10 Jul 2026

Alexandra

Our room was clean and updated. But the hair dryer and phone didn't work; the smoke detector was covered in a plastic bag by some reason. The breakfast was good and all options were kept in stock. Kids enjoyed the pool. Two main complaints:
- No tea/coffee in the room or lobby. They unlocked the breakfast area every time we asked for a cup of tea.
- Someone broke a window in the breakfast area a year ago. Now no one allowed to play board games in the breakfast area at night. Even though they have some games in stock. Very small lobby = no meeting area.

Family

8/10

Excellent

09 Jul 2026

Yuliya

Clean room, quiet area, very nice staff, good breakfast. Good location near highway, gas station, restaurants and supermarket.
The only problem that we had, there was no coffeemaker/ hot water in the room or in the lobby. They only have coffee/tea in the breakfast room. We had to ask to unlock breakfast room in the evening to get coffee/tea. They should at least put coffee/tea in the lobby.

Friends

10/10

Exceptional

06 Jul 2026

Felipe

Everything it's OK for now thank you very much for everything, it's good deal

Friends_and_family Family

4/10

Poor

06 Jul 2026

Robert

the property is old and needs upgrading, sink stopper didn't work, killed maybe thirty
beetles by the window and bathroom and two on bed, this was the last straw, so we
checked out one day early. The included breakfast was not worth it, the tables were
not wiped down between guest. The front desk was only occasionally manned.

Partner

4/10

Poor

05 Jul 2026

janny

Property was run down, walls in the room had questionable stains on the wall. The room was decently clean breakfast was not it pancakes were hard, definitely won't be staying here again not worth the price.

Family

2/10

Poor

30 Jun 2026

Judy

We stayed two nights in the facility and they served the exact same breakfast with spoiled oranges and bad taste and diluted coffee. We asked for an additional luggage rack or a chair and got negative answers. There were bugs in our room. Shower curtain was slipped off. Faucet was in poor quality. This location takes the advantage of being closed to Glenwood Springs. We don’t understand why they provided such disappointing services.

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Tadas

All good staff met with the smile

10/10

Exceptional

30 Jun 2026

Scott

Overall the facility is in good shape. It’s obvious they have done work to renovate and modernize things. The bed was very comfortable, the breakfast was typical for this type of hotel (not fancy or amazing, but many options), and the room was clean except for the stain on the comforter.

Family_with_children

10/10

Exceptional

29 Jun 2026

Michael

Clean, quiet, chill and relaxed. No problems. No noise. No drama

Partner

6/10

Pleasant

29 Jun 2026

Robert S

The front desk was only covered sporadically. The free breakfast was pretty lackluster and it appeared the cooked items were done in advance and then reheated.
Also, we had to ask twice on different days to have soap dispensers refilled and no one on the housekeeping staff, not even the supervisor, spoke English. So, it was very difficult to convey requests concerning deficiencies, needs for the room to be cleaned, etc. Essentially, we had to go to the front desk and hunt someone down.
I would probably stay here again, but would hope the owners/management would get serious about manning the front desk and other matters and start running this like a franchised hotel and not an independent family business.

Partner

2/10

Poor

28 Jun 2026

Carlos

A terrible experience: the window was full of mosquitoes all night, the train kept passing by and making noise, and the maids knocked on the door at 10:46 AM, even though check-out wasn't until 11:00 AM.

Family_with_children

6/10

Pleasant

27 Jun 2026

Jennifer

Staff was nice, and outdoors and pool looked clean! Very convenient off highway. Bathroom looked clean, but other things like furniture, walls, and doors, did not.

Self

10/10

Exceptional

26 Jun 2026

Humberto L

The all around stag was great.

Partner

10/10

Exceptional

25 Jun 2026

Dawid

Clean room and decent price

Pet

6/10

Pleasant

24 Jun 2026

Ivan

The linen in the bedroom was stained.

6/10

Pleasant

22 Jun 2026

Nathan

Was clean, and simple. Had nothing special that wow me , and is gonna make me choose that location over another. Properly needs some simple maintenance to spruce up and look more inviting.

Family

6/10

Pleasant

21 Jun 2026

Michael

Poor location wedged between freeway and mountain. $30/night “gotcha” pet fee, not clearly stated on Expedia listing. Decent, though uninspiring breakfast. Nice, sizable double room (not just a single room with another bed crammed in), but, no blow dryer or coffee maker in room.

Family_with_children

4/10

Poor

21 Jun 2026

Melissa

Had I not opened my curtains to see which way my room faced I would have missed the fact that my ground floor window was open about 8 inches, had no screen, the bottom lock was broken off the window and the top lock had cobwebs and bugs in it. Anyone could have jumped in through the window at any point. The room was clean, with the exception of the flying and crawling bugs that had made their way in. An earwig joined me on the floor after I got out of the shower and some flying things enjoyed the light from my phone before I went to bed. Just make sure your window either has a screen or isn’t wide open for wildlife and strangers when you get to your room.

Self

4/10

Poor

14 Jun 2026

Claudia

The price was way off, the property need major fixing...looks like its been abandoned.

Family_with_children

8/10

Excellent

14 Jun 2026

Kayla

It was clean . They were kind

8/10

Excellent

13 Jun 2026

Ramona

Friendly staff and clean rooms

Partner

4/10

Poor

12 Jun 2026

Craig

This hotel is in dire need of a maintenance man. There is a lot of repair activity going and yet nothing has been finalized. The ceiling in the swimming pool area needs drywall repair, and the lights needing to be replaced. The most disappointing parts of the overnight was the refrigerator not working and lost both of our meals. Then the exterior window not being secured and a short dowel rod placed to prevent it from opening.

10/10

Exceptional

11 Jun 2026

Danielle

Nice clean rooms.. very helpful and nice staff

Family

2/10

Poor

10 Jun 2026

Leslie

I couldn't even get to the property due to a large fire in the area and they refused to refund me my money.

10/10

Exceptional

08 Jun 2026

Carlos

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8/10

Excellent

27 May 2026

Neil

The hotel was clean, service was good, mattresses were too hard, exterior needs to be cleaned up and updated, no bedspreads on beds was odd.

Friends_and_family Family

8/10

Excellent

26 May 2026

Robert

Very convenient to supermarket, gas, coffee, access to 70.

Very quite hotel, there is a train, but it only goes by in the daytime.

Rooms get bathroom cleaned, but that's it. They don't sweep the floor or even make the bed. Which is fine, except that the floors really NEED to be swept everyday.

TV does not work. Plan accordingly.

Avee was very helpful.

I won't stay there again, too remote.

Self

10/10

Exceptional

25 May 2026

Julio

My friend AVVEEE excellent customer service really helps everyone in the hotel. Beautiful hotel and great staff too. I would recommend it to everyone who wants to go to Glenwood springs.

Family

4/10

Poor

24 May 2026

Blake

So you guys need to get more covers for this place. One thin comforter and sheet ain’t gonna do it. I had more comfort sleeping in my car than this hotel room. That’s sad. The staff was nice but there really needs to be more blankets

Partner

4/10

Poor

22 May 2026

Larry

When checking in, we requested a first floor room. We were told the only one available did not have a working refrigerator. We accepted that. Upon entering the room we found the TV screen was cracked. There were several places in the walls with damage to the plaster. When we prepared to go to bed, we found gritty material (possibly sand) between the sheets. We have been frequent guests at this location, but after this we decided to find a new location.

Partner

8/10

Excellent

21 May 2026

Kim

Great hotel for a very reasonable price.

Partner

10/10

Exceptional

21 May 2026

Brennan

Room was comfortable and clean. Breakfast included eggs, sausages and pancakes, which was nice especially for

10/10

Exceptional

17 May 2026

Matt

Nice quiet location, market and a few restaurants close. I work out of Glenwood springs.

4/10

Poor

17 May 2026

Susan

We had a lot of ants in the room we checked into and had to be moved. Had no wifi in the room for over a day. Power went second day for 5 hours

Family_with_children

10/10

Exceptional

17 May 2026

Francis

Staff was helpful

Self

4/10

Poor

16 May 2026

Josh

The property is in disrepair inside and out. My room had damage bad enough i made a point to take pictures shortly after walking in incase they tried to charge me for the damge.The weeds surrounding the building are a couple feet tall. The property feels more like a Motel 6 than a name brand hotel.

Self

10/10

Exceptional

15 May 2026

Aden

Good

2/10

Poor

13 May 2026

LaDawn

Well I did not end up staying at this hotel.. the Hotel would not allow me, my sister and our 4 little 10lb dogs to stay without renting another room and the total costs was quoted to me as being $459. We ended up sleeping in a supermarket parking lot. The company did send me a cancellation notice but because Expedia could not contact a person to confirm they have refused my refund, even though I paid their addition expense of $14.95 for Insurance to ensure this would not happen if we did not stay at the expected hotel... This is unacceptable and I will be fighting this!!! So until this matter is corrected I would stay away from Expedia where any and all your travels are concerned..

2/10

Poor

13 May 2026

Edward

Staff was rude and constantly giving me a hard when using common breakfast area to make food. They said I made a mess and never did as well as always cleaned up after my meals. Door lock was broken and they never fixed. Dof ate a tv remote and the refused to give me another one even after I offered to pay for it. So I did not have use of the TV.

Pet

10/10

Exceptional

10 May 2026

Jesus

Todo limpio muy comodo. Lo recommend. 100%

Family_with_children

8/10

Excellent

03 May 2026

Megan

Staff was extremely nice, room was clean, the people above us were loud kids running around, they upgraded our stay we super appreciated that! Breakfast was good and hot with pancakes, eggs, sausage!
Bed was hard but worked! Rooms spacious. Only 15 min from glenwood. Would definitely stay again!

Partner

10/10

Exceptional

03 May 2026

oscar

Didn’t try the food parking is good

6/10

Pleasant

30 Apr 2026

Michael

Room absolutely perfect. Breakfast provided was pretty poor. The bold coffee was so weak. I had to go to a gas station to get a regular cup of coffee

Self

8/10

Excellent

29 Apr 2026

James

No internet if your room is 50 feet from front office

Self

10/10

Exceptional

29 Apr 2026

Nicholas

Clean room, very nice staff and quiet. Parking isn't very roomy if you have a large trailer but there's a Conoco right behind it and they let me park in their lot overnight.

Self

6/10

Pleasant

29 Apr 2026

Dana

It was ok for a 1 night, the room was ok. Shower rod loose from wall. Breakfast minimal. The grounds needed mowed an taken care of IMO. I had expected more from a Wyndham.

Partner

10/10

Exceptional

27 Apr 2026

Shari

Staff is always amazing. Clean and quiet rooms. Beds are comfortable.

Self

10/10

Exceptional

27 Apr 2026

Reta

Breakfast was lovely.. Room very clean.. Will come again!

Friends_and_family Family

10/10

Exceptional

23 Apr 2026

Shari

Staff is always amazing. Rooms are very clean and comfortable. Quiet and safe.

Self

6/10

Pleasant

20 Apr 2026

Jann

People there are amazing, helpful, and thoughtful. The property outside needs someone to pick up trash. A simple task. Rooms were clean but need repairs.

Partner

6/10

Pleasant

20 Apr 2026

Tammie

Room was ok, bed was hard. Otherwise not

10/10

Exceptional

20 Apr 2026

Sandra

We had a great stay

Family_with_children

8/10

Excellent

13 Apr 2026

Jared

The room was clean and the continental breakfast was nice to grab before heading out for the day! Parking was easy and the staff was nice!

Friends

6/10

Pleasant

11 Apr 2026

Shawn

With knee-high weeds and the overgrown lawn mower parked under a tree, this property hasn't seen any groundskeeping in a very long time. The window in our room was very dirty wouldn't open.

6/10

Pleasant

06 Apr 2026

Richard

Nice view of mountains. Room was ok, a bit worn. Right off highway and a train track. Outside needed more attention, tall weeds everywhere

Partner

8/10

Excellent

05 Apr 2026

Lori

Hotel room was is clean. Everything is adequate, nothing special, but was what I needed while visiting family in New Castle.

Self

8/10

Excellent

05 Apr 2026

kanton

Quiet, clean and convenient.
Linens and bedding were new and fresh.
Fixtures and decor are a bit dated, but I believe the new ownership will be deep-cleaning individual units on an aggressive schedule, and freshening paint and wallpaper. Swimming pool and hot tub areas are also being upgraded, but are very clean and serviceable.

Business

10/10

Exceptional

29 Mar 2026

Timothy

Good menu and parking wad adequate!

Thank you!

Friends_and_family Friends

6/10

Pleasant

29 Mar 2026

Shelby

Breakfast was okay. Had to change rooms due to TV issue and didn’t know pin miner to fix it and had to change bedding twice due to mystery’s stains on them.

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

Carlos

Everything was gooos

8/10

Excellent

26 Mar 2026

Thomas

This is our second time staying there all things considered good access nice room and a simple breakfast meal. I think we will stay there next

Family

6/10

Pleasant

25 Mar 2026

elicia

You definitely are paying for just a bed in somewhere that you can rest your head. The pool was warm. The hot tub was nice. We stayed here because it was about a 10 minute drive back-and-forth into Glenwood instead of paying Glenwood Springs prices..

Family_with_children

2/10

Poor

23 Mar 2026

robert

Got back to our room from a day at Glenwood hot springs and TV doesn't work and th wifi is in and out. Room was great but beds never made the whole time we were there. Did get fresh towels. Advertised having a workout room, but they do not. They do have a pool. Place needs some updating. The hot breakfast has gone downhill with cold food that should be served hot in order not to make people sick. Food tasted like the cheapest thing they could buy. Hotel is about 12 minutes from Glenwood and about 5 minutes from downtown New Castle.

Friends_and_family Family

4/10

Poor

21 Mar 2026

Janet

The property is older and could use an upgrade, it’s not appealing to the eye. The bedding is below average.

2/10

Poor

18 Mar 2026

Edward

Worst staff in any hotel I’ve ever been to! My door lock broke and they never fixed it so I had to put a newspaper between the lock and the door.
I have dogs, when they hear noise from the hallway they have barked as the door is not secure!
Back entry doors are always broken.
Now I got a message I have been kicked out because my dogs bark when the hear noise. I have heard dogs bark there as dogs bark. Nothing was offensive what do they expect if door is partially open?

Pet

10/10

Exceptional

16 Mar 2026

Margarita

Everything was exemptional staff members very kind and everything very clean

Family_with_children

10/10

Exceptional

15 Mar 2026

Edgar

clean, nice views, good area, good breakfast

Self

10/10

Exceptional

08 Mar 2026

Coqi

Great

8/10

Excellent

02 Mar 2026

Christopher

Good place for the value. Very friendly owners. The place has been updated recently and was clean.

8/10

Excellent

27 Feb 2026

Doug

Room was clean, breakfast was ok

Self

4/10

Poor

26 Feb 2026

Brandon

Rooms are basic and beat up. I’ve stayed in multiple rooms over two months and most all have dripping shower faucets. Beds are basic and I wake up to sore back. I was working nights and sleeping during the day so I had arranged with the front desk lady, which I didn’t catch her name, was the only one I’d say was helpful on the staff. We had an arrangement on my last day of the week, where I paid an additional $30 for a later check out around 5pm. On one occasion she was not working in the afternoon on my last day of the week and forgot to mention this to her manager. At 1pm that day management was beating on the door trying to boot me out at 1pm, which was rough after working all night and getting to bed at 9am leaving me with just several hours of sleep to go to work and then make the 3 drive home. I spoke with her about this the following week and she was sorry for the inconvenience but was no longer giving me the late 5pm check out that we had arranged. Also there seems to be a lot of dogs at the hotel which constantly bark during the day and strong presence of dog poop outside in the grass area. The free breakfast that’s included could be better but I didn’t expect much when it’s complimentary. I had left a iPhone charger in my room by mistake one week and called to see if the cleaning crew had found it so I can pick it up the following week but of course not. Only reason I’m giving 1 star is because of the nice woman up front. Would not recommend this place to anyone.

Self

10/10

Exceptional

24 Feb 2026

Madison

Wonderful service and I only paid 22$ out of pocket! Supper convenient in the emergency situation I was in with very little money 😌

Partner

10/10

Exceptional

23 Feb 2026

thomas

Everything good.

10/10

Exceptional

23 Feb 2026

Shari

Staff is great. Very friendly. Rooms are big and spacious. Very quite.

Partner

10/10

Exceptional

23 Feb 2026

Glenn

The bed was comfortable. There was a fridge and microwave. The shower curtain bar was slightly broken. Also the hot tub wasn't hot. Just a little warm. I was here driving for Uber. I was able to get plenty of sleep. The water pressure in the shower and sink was great. This place. Is nicer than other cheap hotel. But there are other places a little nicer. But the room alone was worth 5 stars.

Self

10/10

Exceptional

13 Feb 2026

Anthony

Great clean place great staff

10/10

Exceptional

13 Feb 2026

Andrea

The room was clean and tidied everyday, free complimentary breakfast and coffee!

Leisure Family_with_children

10/10

Exceptional

10 Feb 2026

Kevin

Everything was so nice and clean once we get in the e room and they attend you so nice and are helpful

10/10

Exceptional

28 Jan 2026

Richard

The amenities were simple and exactly what I needed! Great value for the price!

Leisure Self

4/10

Poor

20 Jan 2026

Timothy

This is a worn out hotel. The fan for the heater does not work very well and requires a very difficult adjustment to get heat. The sink does not drain and collect other residue from the P-trap and it’s nasty looking in the sink. The faucet handle for the shower is broken and you have to move it around until you finally find a spot where the heat is. It doesn’t look like the staff spends any time cleaning the pool or the hot tub. Although the cleaning lady knocked on the door and I asked her to come in and clean she walked away because she did not understand English. This doesn’t work for me.

2/10

Poor

18 Jan 2026

Derrik

The walls were dirty with hand prints. The blankets had blood stains. The room smelled like there was no air circulation. I would like a refund.

Leisure Family

8/10

Excellent

18 Jan 2026

Uta

Friendly service and clean rooms. Bathroom door veneer was peeling off and hot tub was not super hot, low on water and no real jets.

Leisure Family

10/10

Exceptional

14 Jan 2026

Annette

Everything was good

2/10

Poor

07 Jan 2026

Ashton

One of my 2 rooms that were booked had a door that wouldn’t stay closed. Not a great experience.

10/10

Exceptional

31 Dec 2025

Edward

The staff is good and helpful

2/10

Poor

31 Dec 2025

Misty

Not enough breakfast to feed everybody. Super noisy and uncomfortable beds

Business Partner

6/10

Pleasant

28 Dec 2025

Jessalyn

The room was clean and comfortable but the pool area had screws on the floor, a drill sitting in the chair and vent cover that laid there for 3 days as well as hoses and other tools that should not be left to sit. I asked for additional pillows for the pull out bed because there was nothing in the room and they didn’t have an.

Friends_and_family Family

10/10

Exceptional

25 Dec 2025

Carlos

Love the staff

4/10

Poor

16 Dec 2025

Alonna

This was by far one of the worst hotels I’ve stayed in, the house keeper only changed the towels and not the linen on the beds nor did she make up the bed. Bed sheets had freshly lipstick on there and as well as crumbs on the comforter. Bed make terrible noise while laying in them. The breakfast provided was lack luster and the food did not taste fresh. No elevator access to the second floor. Clock in room does not work because no outlet is close by to plug it in. TV only had three working stations to watch. I would not recommend staying here at all lesson learned never again.

Leisure Friends

10/10

Exceptional

13 Dec 2025

deborah

Lovely room and staff!

Partner

10/10

Exceptional

12 Dec 2025

Edward

yes