Wingate By Wyndham New Castle

Wingate By Wyndham New Castle - Glenwood Springs

United States , Glenwood Springs - CO
New Castle, 781 Burning Mountain Avenue
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100 reviews shown

8/10

Excellent

03 May 2026

Megan

Staff was extremely nice, room was clean, the people above us were loud kids running around, they upgraded our stay we super appreciated that! Breakfast was good and hot with pancakes, eggs, sausage!
Bed was hard but worked! Rooms spacious. Only 15 min from glenwood. Would definitely stay again!

Partner

10/10

Exceptional

03 May 2026

oscar

Didn’t try the food parking is good

6/10

Pleasant

30 Apr 2026

Michael

Room absolutely perfect. Breakfast provided was pretty poor. The bold coffee was so weak. I had to go to a gas station to get a regular cup of coffee

Self

8/10

Excellent

29 Apr 2026

James

No internet if your room is 50 feet from front office

Self

10/10

Exceptional

29 Apr 2026

Nicholas

Clean room, very nice staff and quiet. Parking isn't very roomy if you have a large trailer but there's a Conoco right behind it and they let me park in their lot overnight.

Self

6/10

Pleasant

29 Apr 2026

Dana

It was ok for a 1 night, the room was ok. Shower rod loose from wall. Breakfast minimal. The grounds needed mowed an taken care of IMO. I had expected more from a Wyndham.

Partner

10/10

Exceptional

27 Apr 2026

Shari

Staff is always amazing. Clean and quiet rooms. Beds are comfortable.

Self

10/10

Exceptional

27 Apr 2026

Reta

Breakfast was lovely.. Room very clean.. Will come again!

Friends_and_family Family

10/10

Exceptional

23 Apr 2026

Shari

Staff is always amazing. Rooms are very clean and comfortable. Quiet and safe.

Self

6/10

Pleasant

20 Apr 2026

Jann

People there are amazing, helpful, and thoughtful. The property outside needs someone to pick up trash. A simple task. Rooms were clean but need repairs.

Partner

6/10

Pleasant

20 Apr 2026

Tammie

Room was ok, bed was hard. Otherwise not

10/10

Exceptional

20 Apr 2026

Sandra

We had a great stay

Family_with_children

8/10

Excellent

13 Apr 2026

Jared

The room was clean and the continental breakfast was nice to grab before heading out for the day! Parking was easy and the staff was nice!

Friends

6/10

Pleasant

11 Apr 2026

Shawn

With knee-high weeds and the overgrown lawn mower parked under a tree, this property hasn't seen any groundskeeping in a very long time. The window in our room was very dirty wouldn't open.

6/10

Pleasant

06 Apr 2026

Richard

Nice view of mountains. Room was ok, a bit worn. Right off highway and a train track. Outside needed more attention, tall weeds everywhere

Partner

8/10

Excellent

05 Apr 2026

Lori

Hotel room was is clean. Everything is adequate, nothing special, but was what I needed while visiting family in New Castle.

Self

8/10

Excellent

05 Apr 2026

kanton

Quiet, clean and convenient.
Linens and bedding were new and fresh.
Fixtures and decor are a bit dated, but I believe the new ownership will be deep-cleaning individual units on an aggressive schedule, and freshening paint and wallpaper. Swimming pool and hot tub areas are also being upgraded, but are very clean and serviceable.

Business

10/10

Exceptional

29 Mar 2026

Timothy

Good menu and parking wad adequate!

Thank you!

Friends_and_family Friends

6/10

Pleasant

29 Mar 2026

Shelby

Breakfast was okay. Had to change rooms due to TV issue and didn’t know pin miner to fix it and had to change bedding twice due to mystery’s stains on them.

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

Carlos

Everything was gooos

8/10

Excellent

26 Mar 2026

Thomas

This is our second time staying there all things considered good access nice room and a simple breakfast meal. I think we will stay there next

Family

6/10

Pleasant

25 Mar 2026

elicia

You definitely are paying for just a bed in somewhere that you can rest your head. The pool was warm. The hot tub was nice. We stayed here because it was about a 10 minute drive back-and-forth into Glenwood instead of paying Glenwood Springs prices..

Family_with_children

2/10

Poor

23 Mar 2026

robert

Got back to our room from a day at Glenwood hot springs and TV doesn't work and th wifi is in and out. Room was great but beds never made the whole time we were there. Did get fresh towels. Advertised having a workout room, but they do not. They do have a pool. Place needs some updating. The hot breakfast has gone downhill with cold food that should be served hot in order not to make people sick. Food tasted like the cheapest thing they could buy. Hotel is about 12 minutes from Glenwood and about 5 minutes from downtown New Castle.

Friends_and_family Family

4/10

Poor

21 Mar 2026

Janet

The property is older and could use an upgrade, it’s not appealing to the eye. The bedding is below average.

2/10

Poor

18 Mar 2026

Edward

Worst staff in any hotel I’ve ever been to! My door lock broke and they never fixed it so I had to put a newspaper between the lock and the door.
I have dogs, when they hear noise from the hallway they have barked as the door is not secure!
Back entry doors are always broken.
Now I got a message I have been kicked out because my dogs bark when the hear noise. I have heard dogs bark there as dogs bark. Nothing was offensive what do they expect if door is partially open?

Pet

10/10

Exceptional

16 Mar 2026

Margarita

Everything was exemptional staff members very kind and everything very clean

Family_with_children

10/10

Exceptional

15 Mar 2026

Edgar

clean, nice views, good area, good breakfast

Self

10/10

Exceptional

08 Mar 2026

Coqi

Great

8/10

Excellent

02 Mar 2026

Christopher

Good place for the value. Very friendly owners. The place has been updated recently and was clean.

8/10

Excellent

27 Feb 2026

Doug

Room was clean, breakfast was ok

Self

4/10

Poor

26 Feb 2026

Brandon

Rooms are basic and beat up. I’ve stayed in multiple rooms over two months and most all have dripping shower faucets. Beds are basic and I wake up to sore back. I was working nights and sleeping during the day so I had arranged with the front desk lady, which I didn’t catch her name, was the only one I’d say was helpful on the staff. We had an arrangement on my last day of the week, where I paid an additional $30 for a later check out around 5pm. On one occasion she was not working in the afternoon on my last day of the week and forgot to mention this to her manager. At 1pm that day management was beating on the door trying to boot me out at 1pm, which was rough after working all night and getting to bed at 9am leaving me with just several hours of sleep to go to work and then make the 3 drive home. I spoke with her about this the following week and she was sorry for the inconvenience but was no longer giving me the late 5pm check out that we had arranged. Also there seems to be a lot of dogs at the hotel which constantly bark during the day and strong presence of dog poop outside in the grass area. The free breakfast that’s included could be better but I didn’t expect much when it’s complimentary. I had left a iPhone charger in my room by mistake one week and called to see if the cleaning crew had found it so I can pick it up the following week but of course not. Only reason I’m giving 1 star is because of the nice woman up front. Would not recommend this place to anyone.

Self

10/10

Exceptional

24 Feb 2026

Madison

Wonderful service and I only paid 22$ out of pocket! Supper convenient in the emergency situation I was in with very little money 😌

Partner

10/10

Exceptional

23 Feb 2026

thomas

Everything good.

10/10

Exceptional

23 Feb 2026

Shari

Staff is great. Very friendly. Rooms are big and spacious. Very quite.

Partner

10/10

Exceptional

23 Feb 2026

Glenn

The bed was comfortable. There was a fridge and microwave. The shower curtain bar was slightly broken. Also the hot tub wasn't hot. Just a little warm. I was here driving for Uber. I was able to get plenty of sleep. The water pressure in the shower and sink was great. This place. Is nicer than other cheap hotel. But there are other places a little nicer. But the room alone was worth 5 stars.

Self

10/10

Exceptional

13 Feb 2026

Anthony

Great clean place great staff

10/10

Exceptional

13 Feb 2026

Andrea

The room was clean and tidied everyday, free complimentary breakfast and coffee!

Leisure Family_with_children

10/10

Exceptional

10 Feb 2026

Kevin

Everything was so nice and clean once we get in the e room and they attend you so nice and are helpful

10/10

Exceptional

28 Jan 2026

Richard

The amenities were simple and exactly what I needed! Great value for the price!

Leisure Self

4/10

Poor

20 Jan 2026

Timothy

This is a worn out hotel. The fan for the heater does not work very well and requires a very difficult adjustment to get heat. The sink does not drain and collect other residue from the P-trap and it’s nasty looking in the sink. The faucet handle for the shower is broken and you have to move it around until you finally find a spot where the heat is. It doesn’t look like the staff spends any time cleaning the pool or the hot tub. Although the cleaning lady knocked on the door and I asked her to come in and clean she walked away because she did not understand English. This doesn’t work for me.

2/10

Poor

18 Jan 2026

Derrik

The walls were dirty with hand prints. The blankets had blood stains. The room smelled like there was no air circulation. I would like a refund.

Leisure Family

8/10

Excellent

18 Jan 2026

Uta

Friendly service and clean rooms. Bathroom door veneer was peeling off and hot tub was not super hot, low on water and no real jets.

Leisure Family

10/10

Exceptional

14 Jan 2026

Annette

Everything was good

2/10

Poor

07 Jan 2026

Ashton

One of my 2 rooms that were booked had a door that wouldn’t stay closed. Not a great experience.

10/10

Exceptional

31 Dec 2025

Edward

The staff is good and helpful

2/10

Poor

31 Dec 2025

Misty

Not enough breakfast to feed everybody. Super noisy and uncomfortable beds

Business Partner

6/10

Pleasant

28 Dec 2025

Jessalyn

The room was clean and comfortable but the pool area had screws on the floor, a drill sitting in the chair and vent cover that laid there for 3 days as well as hoses and other tools that should not be left to sit. I asked for additional pillows for the pull out bed because there was nothing in the room and they didn’t have an.

Friends_and_family Family

10/10

Exceptional

25 Dec 2025

Carlos

Love the staff

4/10

Poor

16 Dec 2025

Alonna

This was by far one of the worst hotels I’ve stayed in, the house keeper only changed the towels and not the linen on the beds nor did she make up the bed. Bed sheets had freshly lipstick on there and as well as crumbs on the comforter. Bed make terrible noise while laying in them. The breakfast provided was lack luster and the food did not taste fresh. No elevator access to the second floor. Clock in room does not work because no outlet is close by to plug it in. TV only had three working stations to watch. I would not recommend staying here at all lesson learned never again.

Leisure Friends

10/10

Exceptional

13 Dec 2025

deborah

Lovely room and staff!

Partner

10/10

Exceptional

12 Dec 2025

Edward

yes

Business_and_leisure Pet

10/10

Exceptional

09 Dec 2025

Edward

Yes all was good.

8/10

Excellent

07 Dec 2025

Deb

There was a really torn up chair in the room. Just ruined the whole ambiance. Other than that it was a nice place

Leisure Partner

10/10

Exceptional

03 Dec 2025

Brenna

Great staff

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Tarnjit

Had a wonderful stay.

8/10

Excellent

23 Nov 2025

Beth

Conveniently located

Business Partner

6/10

Pleasant

22 Nov 2025

Freda

The staff was not very friendly, they barely said a word to us as we checked in and checked out. The room had several holes in the wall.
The bed made a clunking sound every time we sat at the foot of the bed.
Loved the hot water availability. Good location and easy to find.

Leisure Partner

6/10

Pleasant

17 Nov 2025

Matthew

Rooms were clean and taken care of and staff was great

Business Pet

10/10

Exceptional

15 Nov 2025

Frank

yes

8/10

Excellent

05 Nov 2025

Dany

Nice and easy check in quickly got into my room

10/10

Exceptional

02 Nov 2025

Gladys

Extremely courteous staff

Leisure Partner

8/10

Excellent

30 Oct 2025

Ilo

Decent, generous, if basic accommodation. The room was spacious and clean, the bed comfortable, the heater noisy. For some reason I was put in a wheelchair accessible room which meant no carpet and a weirdly large bathroom with space for a wheelchair and attendant to turn around easily between the vanity/toilet and the bathtub. (It was only weird because I'm not in a chair.) The indoor pool (freezing weather) was good for a cold plunge after a soak in the \"hot\" tub (lukewarm, maybe 102°). Nice breakfast with touchscreen-selection coffee machine, sausage-egg-pancake steam trays, muffin-bread-bagel box, sugary cereal, instant oatmeal, milk and yogurt. The downside was that the accessible room was right next to the staircase on the ground floor, and noisy neighbors clumping downstairs at 530 am! Sound insulation could be better, as could people's manners. Stay on the second floor away from stairs.

Leisure Self

10/10

Exceptional

24 Oct 2025

Irina

The room was clean, staff friendly, breakfast fresh !

6/10

Pleasant

21 Oct 2025

Kim

Shower needs repair. Room needs updated.

Leisure Family

8/10

Excellent

20 Oct 2025

Deborah

Staff was great! The operation of the room TV was terrible and overly complex.

6/10

Pleasant

20 Oct 2025

Jaime

Outside of hotel need better landscaping!!! Clean up those weed Look awful outside!! Come on. Do better than this

2/10

Poor

19 Oct 2025

Nicole

The reviews for this hotel are completely misleading my husband and I got there to already on the outside looks abandoned and weeds outside growing as well as trash and the way to get in was very sketchy to walking in and getting a room to go in and it smells of cigarettes and drugs with fabulousa cleaner to mask it. Then when I told the front desk and he was very rude to me and said there are no cigarettes smoking, he then gave me another room that looked like a little better but the smell of overwhelming drugs that left me and my husband looking at midnight in a mountain city trying to find another room. When I explained this to the desk he just continued to give me rude looks and so I asked for my refund. Hopefully this helps other people and or families thinking this would be a good place to stay.

Leisure Partner

4/10

Poor

16 Oct 2025

PAOHUE Y

Back door was insecured, place was run down. Limited hotel options in the area.

Friends_and_family Family

10/10

Exceptional

14 Oct 2025

Susan

Pleasant service at the front desk. Room was clean.

10/10

Exceptional

14 Oct 2025

Don

We had a very cordial, friendly check-in.
Facilities seemed well kept up. And Avee
Is a treasure

We will return!!

Leisure Partner

2/10

Poor

13 Oct 2025

James

The staff couldn't find the reservation made through Expedia. Didn't have room reserved in their system. I had to prove to them the reservation made with emails from Expedia verifying reservation. Then they finally accepted the info and entered it into their systems. Then when they assigned a room to me, that room was already occupied. This is a very dangerous situation. Giving someone a key to a room that is already occupied is an in-excusable mistake that should never happen in a hotel environment.
Then once they gave me another room, and I finally got properly checked in, that room had a broken hair dryer, shower rod falling off the wall, no clock in the room, no courtesy coffee pot or coffee, no usb ports anywhere in the room, a reclining chair that looked and felt like it was from a second hand store. The door frame entering the room looked like someone had used a crow bar and tried breaking into the room in the past. The metal frame was twisted and bent. This facility is lacking all modern necessities. Will never use this facility again. It was terrible.

Business_and_leisure

10/10

Exceptional

12 Oct 2025

Tim

It was very clean and nice, the breakfast was good but the bed was incredibly firm and uncomfortable to sleep in

Partner

10/10

Exceptional

12 Oct 2025

Omkar Ravindra

Hotel is nice. Close to hot springs and check in was easy

Leisure Partner

10/10

Exceptional

11 Oct 2025

Tina

Everyone was very nice, the place was one of the cleanest hotels i have seen. The beds were not the most comfortable if you like really firm mattresses you will like them though. We really enjoyed our stay there.

Friends_and_family Family

8/10

Excellent

08 Oct 2025

Melanie

Customer service was great, our TV was t working and they came and fixed it and made sure everything was working before leaving us for the evening. Appreciated the ease of mobile check out as well and check in was fast and easy.

Leisure Friends

2/10

Poor

06 Oct 2025

Daniel

We found multiple bugs in the room and left after a few hours.

10/10

Exceptional

06 Oct 2025

BIMAN

Just amazing, super clean.. well maintained

Business_and_leisure Family_with_children

4/10

Poor

03 Oct 2025

Nicolas

The hotel needs to replace the furniture, it's old and dirty, and a lot of insects get in through the window. They need to put insect nets on the window.

Leisure Family

6/10

Pleasant

03 Oct 2025

Chris

The hotel forget to mention that the elevator was out of service. We had to take the stairs for all coming and going. Our room was on the second floor, and all vending machine, ice, etcetera, was on the first floor. I'm 72 years old and have a bad knee. I was very unhappy.

Friends_and_family Friends

8/10

Excellent

02 Oct 2025

Theresa

The room was clean and staff was friendly. The breakfast was good. The exterior was unkempt.

Leisure Partner

10/10

Exceptional

29 Sep 2025

roland

The staff was super helpful, nice comfortable rooms, it was perfect for our weekend getaway.

Leisure Family

8/10

Excellent

28 Sep 2025

Larry

Room was clean. Smoke alarm missing.

Leisure Family

8/10

Excellent

25 Sep 2025

Jean

Area near the parking lot was a little dirty and had junk at the end of it. Room was a little dated but it was clean. Breakfast was pretty good.

Leisure Partner

8/10

Excellent

25 Sep 2025

Kionna

Hot tub could of had a temperature adjustment

Partner

6/10

Pleasant

24 Sep 2025

Debbie

We were in Room 116. The water, hot and cold were hooked backwards. The hair dryer was off the wall and I think the GFI outlet near the sink did not work.

Partner

6/10

Pleasant

24 Sep 2025

Yuli

Maintenance in and around the hotel property. Especially rooms, filtration systems, whole pool area.

Leisure Partner

10/10

Exceptional

23 Sep 2025

Frances

Pet friendly for a fee

Leisure

10/10

Exceptional

23 Sep 2025

LaToya

Fouta Toro

The bed was comfortable to sleep in and the breakfast was filling!

Business

6/10

Pleasant

17 Sep 2025

Kevin

Housekeeping has to work way too hard to compensate for the poor ownership.

8/10

Excellent

16 Sep 2025

Judy

The room was clean, except for a spider web high up on the ceiling. Staff was very friendly. Breakfast was very good. Beds were very comfortable. But I was quoted $159 for the room including taxes, but I was charged $159 + taxes=$180. Could that be adjusted?

10/10

Exceptional

15 Sep 2025

Charles

The internet system is very poor. Continues to drop service and may take 5-10 minutes to reconnect. Makes working from the room on the internet very difficult and frustrating.

Business_and_leisure Self

6/10

Pleasant

15 Sep 2025

Kevin

Average

4/10

Poor

14 Sep 2025

Kay

Property in very poor condition especially the grounds, garage, cigarettes butts,weeds, over grown lawns. Room was fairly clean.

Leisure Family

2/10

Poor

13 Sep 2025

Christopher

Have no idea how any franchise organization would allow such a rundown place to carry its name. The “lawn” was weeds and dirt. Portions of the landscaping were dead. Exterior paint was stained. Screens were torn. Bulk garbage and appliances were in the parking lot. A partially disassembled bicycle sat in the lobby. Every doorway was damaged from service carts. So gross I tried to cancel. Expedia said I couldn’t without the hotel’s approval. The hotel said they were willing but can only refund to Expedia. Everyone sucked in this endeavor.

Leisure

6/10

Pleasant

12 Sep 2025

Thomas

We did not enjoy staying at this hotel - surrounding noise, very sparse breakfast, overall dirty and property appears to be poorly maintained (lawmover is stored behind a pine tree). The GFCI poweroutlet was not working and I reported it to staff. Surrounding restaurants did not give much choices and the Mexican restaurant we picked gave my wife stomach pain all night. We won’t stay there again for sure

Leisure Family

4/10

Poor

07 Sep 2025

Robbie

It was pet friendly but felt like the property was run down and not maintained. Trash outside everywhere and didn’t feel clean. Staff was nice except kept getting calls because dog was barking a little. I wouldn’t stay there again but thankful not allowed pets

Leisure Pet

2/10

Poor

01 Sep 2025

Marshall

The side door didn’t lock at all, nor even close. The shower curtain rod was ripping out of the wall. The continental breakfast was the worst I’ve ever had, and our hotel room door wouldn’t lock when we left unless we really pulled on it. The power also surged 2 times in 2 days staying there.

Leisure Partner

6/10

Pleasant

31 Aug 2025

Mylinda

Almost drove past the parking lot entrance as it was not well marked. There was alot of trash outside. No grass just weeds. Looked absolutely nothing like the pictures. Front desk clerk acted like I was an inconvenience when checking in. Front desk was cluttered. Nail holes in the wall by the bed. No lamps next to bed which was a little annoying since I like to read before going to sleep. No elevators to the second floor. Breakfast could have been better. It was all microwaved and the eggs were over cooked. Will probably not stay at this hotel again.

Leisure Partner

8/10

Excellent

30 Aug 2025

Danny

Clean and quiet.

Leisure Partner

8/10

Excellent

28 Aug 2025

william

Clean and friendly