Stella Palace

Greece , Crete
HERSONISSOS, Analipsis Area
Show on Google | Website | Map

100 reviews shown

10/10

Exceptional

23 Apr 2026

Nicola

Beautiful resort. Kids loved the water park, the room was an ideal size for a family of 5 and the food was lovely.
Also, the staff were brilliant! Everyone from Reception and Restaurant staff to drivers and cleaners. All very friendly and professional and treat you like royalty from the second you arrive. Would definitely go back.

Family_with_children

8/10

Excellent

19 Apr 2026

Neil

We had a 2 bedroom with garden room. Garden was not private, anyone could walk across it.

Family_with_children

8/10

Excellent

09 Apr 2026

Xiaobing

Indoor swimming poor shouldn’t charge an extra fee

Friends_and_family Family

8/10

Excellent

09 Nov 2025

Devan

Amazing resort with beautiful pools, ample seating and an awesome water park. The food left a little to be desired though.

Leisure Family_with_children

10/10

Exceptional

19 Sep 2025

jessie

Honest Review

Fast check in, very clean room with great air conditioning, lots to see, something for everyone

Friends_and_family Family

8/10

Excellent

31 Aug 2025

Rony

Good hotel in general, with some disappointments

Was our 3rd year visiting a big all-inclusive resort in Crete (different hotel every-time). So we have some comparison. Booked 2 standard rooms for 2+3. We asked for the rooms to be close and indeed received adjacent rooms. Both rooms were the same, with 1 double bed and 1 single bed. Rooms were spacious even for 3 with a nice balcony towards the pool. Bathroom and shower were also spacious and comfortably designed. However- the drain in the shower was a bit clogged, the water went overboard. We asked to be fixed and they did immediately. Also, the current is changing in pressure and temp every min’ in all hours of the day, with no control from our side. All of the sudden- weak and very hot for a few seconds&back to normal.
Also, almost every night there was loud music from the bar by the pool, either a regular dj or a live band. We were not that close to the bar, and yet heard the music very loudly in the room with closed doors until 23-midnight. I am a light sleeper and needed earplugs for an hour or 2, since we went to sleep around 22.
Also, only upon arrival we found out that the a-la-carte restaurants are not included in the all-inclusive package if you stay less than 5 nights (we stayed 4). It is probably mentioned somewhere but I did not see that info when booking with hotels.com. It was rather disappointing since the price per night is high, and we did not plan on paying extra for dinner for 5. On the other hand, did not want to eat at the same buffet 4 nights

Friends_and_family Family

10/10

Exceptional

23 Aug 2025

Sammy

Amazing food

Leisure Family_with_children

8/10

Excellent

15 Aug 2025

Marisa

Food was average. Water park was good. Our rooms had an issue, so spent one night at n another room and had to move. Would recommend if you have kids.

10/10

Exceptional

13 Aug 2025

Verified traveler

Wonderful hotel

First time we’ve ever stayed all inclusive with our kids so we tested the water by booking only 4 nights. Instantly fell in love with this place, so much so that we’re already booked to return next year! Beautiful site full of palm trees, accommodating staff, nice bars and entertainment, good range of buffet food and best cocktails I’ve ever had in an AI!

Great waterpark, which (even though shared with the other 3 Stella hotels) only ever had short queues to ride the slides and didn’t feel crazily busy even in peak season. Even at times where it was trickier to get a sunbed there for all 4 of us, there are plenty of tables and chairs in the snack bars too so always somewhere to sit. Lunchtimes really cleared out too, at which point there were plenty of beds available.

Can highly recommend the first floor sharing pool rooms. A smaller number of suites share a pool which is a bit quieter than the main pool and there was always space around this pool. The suite itself was great for a family with teens. This room type had two bedrooms, interconnected with a door but totally separate rooms (I.e. not just separated with a partition), each with their own bathroom so plenty of privacy.

The only thing that might’ve been a nice extra is to have some sporting activities targeted to teens. There was footie for example for kids up to 12 and then an adults’ one but I think our son would’ve been more confident joining in with older kids his age.

Friends_and_family Family

10/10

Exceptional

05 Aug 2025

Louise

Amazing hotel, cannot wait to return another year!

Leisure Family

10/10

Exceptional

01 Aug 2025

Kpax

Its just this simple, booking and making booking adjustments with Expedia and Stella was super simple both offered amazing customer services. The service and facilties at the Stella hotel were unbelievable, best ive experienced in Europe. The room for 5 was superb large enough space to cover our needs. The staff were phenomenal couldn't be more helpful. The food was a solid 8/10. The water park and the pool facilities were brilliant never over loaded with people even though the hotel was fully booked, enough space for everyone. The local town qas quaint and had enough restaurants and shops to keep the family happy. I'd go back tomorrow. Well done

Leisure Family_with_children

10/10

Exceptional

29 Jul 2025

David

Loved this place. Food excellent, great for kids and adults too. One of our new favourite places.

Leisure Family_with_children

6/10

Pleasant

24 Jul 2025

Elad

The main attraction is the water park which is excellent. The breakfast and the service at breakfast and lunch was very good. The shows were ok, though the movie screenings are pretty bad because their screen is defective and they decide to do the movie screenings when the sun is pointing right at the screen so you can't see anything. They didn't come and clean our room during our entire stay. Both showers leak like crazy meaning anytime you take a shower you basically flood the room. When I begged them weeks in advance for a reservation to their high-end restaurant for my 20th anniversary they told me that they can't make a reservation without a room number (even though I had booked the hotel and already paid). They said they would get me a reservation at this restaurant when I arrived and I made sure they understood the importance. They lied. They were full for all of the restaurants and would not provide us with a reservation there. They tried to sit us at their greek restaurant by the pool, which is wholly inappropriate for an anniversary dinner and after a lot of back and forths they called me back and gave us reservations at their asian restaurant for 9pm (which is quite late for us). We arrive at 9pm and we see the restaurant is practically empty. They could have easily given us reservations but they were completely inflexible. Really spoiled out entire experience for us for no reason.

Leisure Family

8/10

Excellent

07 Jun 2025

Jonathan

All great,

One warning (as we didn't see this in the information) when booking the all inclusive package, and you prefer to go to a restaurant rather than buffet. (The buffet wasn't the best to be honest in our opinion)

You are limited to the amount of times you can eat in the restaurants in the evenings within the package. You can however book and pay extra to go to more restaurants.

This was a bit disappointing but it was overall still a great stay.

Staff were amazing, especially with a young child.

Leisure Family_with_children

10/10

Exceptional

02 May 2025

Miluska

The scuba instructor was… let’s say not always the most customer centric. Not a hotel staff but they sub contracted

Leisure Family

10/10

Exceptional

13 Nov 2024

Martin

Wonderful Resort

Beautiful resort with super friendly and helpful staff. The water park looks amazing for kids (and adults too). Plenty of areas for adults to relax too.
Only improvement is Netflix needs to be added to the TVs in bedrooms, the existing selection of mainly news channels is awful

Partner

10/10

Exceptional

08 Nov 2024

RICKY

Fantastic place... amazing food.
Only if we had come last week of October then weather would have been nicer and kids would have enjoyed waterpark

Leisure Family_with_children

8/10

Excellent

03 Nov 2024

Nilesh

Stella Palace

Overall really good, just a little disappointed with the quantity and variety of food options at the buffet restaurant. It’s probably the smallest selection Ive had but what was there was very good, just would’ve like more choice as some of our group had restricted diets and we’ve always had a good selection to choose from

Friends_and_family Family

8/10

Excellent

10 Oct 2024

Claire

Lovely property, not much going on outside. Also as it's such a big hotel it is very busy. Pounding music round the pool every day was unavoidable and not so relaxing. It was very clean and staff were great but wouldn't return.

Leisure Family

6/10

Pleasant

25 Sep 2024

Heather

Be aware when booking, if you select a pool view room type, the hotel cannot guarantee this - even although this is what you’ve paid for.

We had ants in our bathroom, there was no infant cot bed when we arrived, nor when we changed room. The food was extremely repetitive and not as much variety as other all inclusive hotels.

Restaurant staff were lovely and friendly. Reception staff ultimately resolved some of our issues but not without a lot of push back and arguing. Pool area was great, grounds were lovely, water park was fun and a la carte restaurants were good.

There were lots of issues that could have been resolved with more attention prior to our arrival (knowing we had an infant so not putting us up two flights of stairs, checking the bathroom for leaks, checking the patio door to ensure it locked, thinking that if we had a cot bed in one room then we’d need it again after we changed rooms, spotting the hundreds of ants that were on the floor etc).

Overall, nice property but won’t be returning.

Leisure Family_with_children

10/10

Exceptional

21 Sep 2024

Mariano

…

Leisure Partner

8/10

Excellent

03 Sep 2024

Julie

Not a great location but hotel was nice, clean, well maintained and the entertainment was pretty good each night. Staff were really friendly and were always happy to help. The staff are the hotels best asset.

Leisure Family

10/10

Exceptional

03 Sep 2024

Rita

Loved most aspects of the hotel, very clean and friendly staff. Room are spacious and well thought about. Kids splash area was great fun.

Leisure

10/10

Exceptional

03 Aug 2024

Kobi

Awesome hotel

Awesome hotel. Great food, lots of pool, great water park, clean, quiet and just great.
It a real 5 star hotel. Weve been in several 5 stars hotel in crete and this is the best by far.

Friends_and_family Family

10/10

Exceptional

03 Aug 2024

Christopher

Brilliant

Amazing hotel, staff so friendly, swim up room was brilliant.

Friends_and_family Family

10/10

Exceptional

02 Aug 2024

Refael haim

The dreams vacation

It was my greatest vacation ever thanks to the amazing staff an in specially Anna Maria it was amazing definitely we will come back again

Partner

10/10

Exceptional

31 Jul 2024

James

Excellent resort, food was excellent especially in A La Carte restaurants and swim up rooms were really good.

Leisure Family_with_children

10/10

Exceptional

28 Jul 2024

Patricia

This is our 4th visit to Stella Palace and we loved it! This year was extra special as our friends got married out there and it was literally perfect.
We stayed in the 500 rooms which were pretty much central to everything.
The bar near the Greek restaurant Elia was perfect in the evening as they had a singer and it never felt over crowded. Big Shout out to Antonis who always served our drinks with a big smile.
The food is great and not repetitive if you use the other a la crate restaurants. The staff are amazing and work really hard and would go out of their way if you needed anything.
Big shout out in the buffet to Katarina who’s always welcoming with a smile.
The water park is an added bonus and lots of fun with kids and adults,
We look forward to going back again next year!

Leisure Family

10/10

Exceptional

08 Jul 2024

ester

Everything!! The rooms, the pool, stuff, food..

Leisure Family_with_children

10/10

Exceptional

11 Jun 2024

Roozbeh

The whole package was very good.
The food quality and variety was mediocre.

Leisure Family_with_children

10/10

Exceptional

28 May 2024

Crystal

Amazing break at Stella Palace. Everything was super clean, and all the staff we encountered were courteous, happy and helpful.

Food is great, but the main buffet restaurant is super busy and can be a little repetitive. Staff do try to make it as pleasant as can be. The option of the a la carte restaurants is a winner! Made the evenings less chaotic than the buffet and the food was lovely.

Room clean and tidy, and bottles of water dropped off daily etc.

Only thing, if you want to get out and about because the hotel is a little isolated car hire should be considered, because taxis are not cheap, they seem to be €50 each way to go anywhere, which can quickly add up….this is not a fault of the hotel, just something we would consider if we came again.

Leisure Family

10/10

Exceptional

16 May 2024

Verified traveler

Best hotel I ever stayed

Friends_and_family Family

10/10

Exceptional

02 May 2024

EDUARDO

I organized a family reunion. We were 17 in total. All of us agreed that it was a most amazing experience, and that the resort and it offered was magnificent. Thanks

Leisure Family_with_children

8/10

Excellent

11 Apr 2024

kim

Fantastic resort and lovely staff. Can't fault any of the staff they are all really friendly and the resort is kept spotless.
The resort is split into 3 resorts, palace which has the water park, village which is aimed at families with younger children and island which is adults only.
Plenty of restaurants to go to some required booking but we got reservations no problem. Our favourite overall was Elia, traditional greek food plus extra and great staff. We had a family 2 bedroom room in the palace resort which was plenty big enough for the 4 of us. The water park was brilliant and plenty of slides for all ages, this is also where the snack bar and ice cream bar are.
The only thing we thought it could do with was something extra for teenagers. There was a small arcade in the village part of the resort but this only had a few games. There's only 1 ping pong table and 1 dart board and the darts are only available during the day so we barely got to use these. Could do with some pool tables around the palace resort as the 3 they have are again in the village part of the resort and you're lucky to get on any of them, that's if you want to go down to the village part as it's quite busy with lots of families with younger kids so definitely needs something on the palace side. There is mini golf on the palace side it's small but ok and also an astro turf pitch, this gets taken over early afternoon by the kids club events so go early if you want to use it.

Leisure Family

10/10

Exceptional

20 Oct 2023

Laura

Excellent hotel

Friends_and_family Family

10/10

Exceptional

21 Jun 2023

Alexander

Great place for vacation with kids . And without

The good :

Relatively close to airport, so , considering absence of public transportation, will help you to save some money.

Have a big water park, with areas for all ages .

My room had exit to a private pool , which is very close to sea : no more than 20-30 meters. You can hear the waves from your room.

Staff is very friendly and helpful.

Several bars serving cocktails , hot and cold beverages.

Food was good, restaurant is spacious and service there is great. (There are 3 \"special additional restaurants , but I didn't went there)

Whole hotel is village-like with many 2 store houses , so you don't have too many neighbors. (Things to consider : you will need to walk to to restaurant and the park )

The bad (not really):

Nothing around the hotel .

Beach is small and not very convinient

UGLY:

In my room there is ONE TRANSPARENT SLIDING door for toilet and shower. Which is ... Really not great design solution.

Partner

2/10

Poor

26 Apr 2023

Moatasem

Very poor

It was unfair for me. To use the indoor pool Saouna and the spa l have to pay extra money and there was no room service. After eleven it’s not all inclusive

Friends_and_family Family

8/10

Excellent

18 Apr 2023

Verified traveler

Easter week at Stella Palace new pool access room

Stayed as a couple at Stella palace in new rooms in 900 range, absolutely gorgeous, clean, modern comfy beds with pool access from room & bar open 10am-11pm with amazing bar staff.
Luxury loungers & table with chairs by poolside.
Food in Enzo Asian restaurant absolutely delicious. Water park located quite close behind rooms 900 range with snacks of burgers, chips, chicken wraps , fish, salad & ice-creams, drinks etc
Well priced with hotel.com for Easter

Partner

10/10

Exceptional

10 Apr 2023

shirley

Perfect

Amazing

Partner

8/10

Excellent

24 Oct 2022

Emma

The food and service at this resort was fantastic. The rooms are also really spacious and very clean. The pools are great and most of the time we could get a sunbed. We ate mainly in the Elia outdoor restaurant, as it was more intimate than the big Poseidon one. The food at every meal was so fresh and tasty. We really enjoyed it! The staff throughout the hotel are brilliant- so friendly and efficient. We paid to use the Spa one afternoon and it was a real treat- using the sauna, jacuzzi and indoor pool (2 hrs= 20 Euros) I used the gym every day and was usually the only one in there. (24hrs = 5 Euros) it was well equipped and clean. The hotel room was reallt quiet and had a large veranda/patio area overlooking the pool. A fab stay and lots of fun- especially trying all the free cocktails!!!

Leisure Friends

8/10

Excellent

13 Jul 2022

Verified traveler

Friendly staff, nice hotel

Leisure Partner

6/10

Pleasant

30 Jun 2022

Albina

No AC at reception but the staffs were friendly

Leisure Family

10/10

Exceptional

21 Jun 2022

mazal

Great!!!!

Leisure Family

10/10

Exceptional

15 Jun 2022

Craig

Amazing Stella palace

Found the Stella palace to be amazing
Staff were brilliant and very friendly and helpful
Rooms were comfortable and very clean and the food was great
Would highly recommend this hotel

Partner

10/10

Exceptional

16 Nov 2021

FELIX

Great stay

Amazing Customer service, food was great and will definitely come again!

Thank you Stella Team

Friends_and_family Family

8/10

Excellent

28 Oct 2021

Nissim

Pleasant stay

Its start not so good.but they did everything to make us feel better and satisfied. In the end it was good and we enjoy our stay specially the kids.

Friends_and_family Family

10/10

Exceptional

27 Oct 2021

Peggy

Super friendly stuff at the Bars and Restaurants!
Super clean , amazing pools and really good food

Leisure Family

10/10

Exceptional

06 Oct 2021

Tyrone

Excellent resort with massive pools and amazing cocktails. Staff are very good.

Leisure

8/10

Excellent

28 Sep 2021

tamar

nice

תהליך הקבלה בהגעה מסורבל ולא ידידותי . בשיחה טלפונית טרום ההגעה עם מחלקת הזמנות של המלון הובטח לקבל חדר מוקדם מהמקובל בפועל זה לא קרה .
הקדמת קבלת החדרים היה פריבילגיה ללוקחות גולד של הוטלס והמלון היה מודע לכף.

הוזמנה סוייטה שבתמונות נראתה מקסים מרווחת וגדולה - פלאי הפוטושופ בפועל קיבלנו חדר שינה קטן צפוף ולא נח ועוד חדר עם 2 מיטות נראה כמו אכסניה .
חדר הרחצה משופץ יפה מרוווח וגדול נראה כאילו שייך לחדר אחר .
חסרים בו דברים בסיסים וביטוחותיים באמבטיה אין ידית אחיזה לאפשר לצאת באופן בטוח . מסוכן ולא נעים . אין מתלה למגבות .
המגבות לא נעימות שכחו מתי היו בצבע לבן .
בחדר אוכל המרכזי השרות מדהים מחוייך ונעים מנהל חדר האוכל בשם ג׳ורג׳ אכפתי מתחשב אדיב ומקצועי תענוג .
כל הצוות בחדר האוכל שרותי מקצועי ונעים .
לעומת השרות המצויין האוכל בינוני מינוס.
שטחים ציבוריים נפלאים כל הברים סביב הברכות שרות ומגוון נהדר.
בערבים מאד משעמם .
חדר כושר בתשלום ונפתח מאוחר ב 10:00

Friends_and_family Family

8/10

Excellent

14 Sep 2021

Florin

Overall: 7.8 / 10
We stayed for a week in the begining of september with our one and a half year old baby. So i will review from the perspective of a family with a small baby:

- the most annoying thing was that the pools are freezing cold. I'm talking about the kids pools with slides. The waterpark was full and after a few tries everybody stopped using them. When we entered the main pool it felt like we entered a heated pool, even thou it was not. Even in the sea the water was hotter.

- the hotel rooms are a decent 4 star, we stayed in a standard room, it was...decent. If you don't know what to chose between stella village and palace, chose palace, the most village rooms are for bats who do no like light.

- the food is ok, only problem is at dinner when you have reach the opening time in order to find a baby chair and to not wait in line because the hall is full

- the noise is a bit much. One night we had a perfomer who felt he needed his voice heard from miles away. Then a wedding, then a drunken boys screaming concert, then another wedding. But after midnight it is quiet. And we stayed in the quiet part of the resort.

The staff is the only 5*, they are very well trained.

And a warning for families with less than 2 years old. Nobody wants to stay home if a kid is sick, so they come on vacation. So you end up at Stella Palace a family resort with MANY sick kids around. Our small baby had a 40C fever in the last day, we got sick when we arrived home. Bring medicine..

Friends_and_family Family

4/10

Poor

08 Sep 2021

Joshua

Was disappointed as I wasn't aware that guests from Stella palace can't go into Stella Island. I was with 4 other adults in Stella palace and wasn't able to go into island even though we asked to be moved there

Leisure Friends

10/10

Exceptional

01 Sep 2021

Martyn

Amazing hotel

I don't normally write reviews but as I relied on them a lot for this hotel choice I thought I would post. It was our first time all-inclusive and this hotel exceeded our expectations.

We stayed in the Family Suite, Jetted Tub, Pool View and the room was clean and spacious with a balcony, it did not really overlook the pool more a distant view but that was not an issue.

The pool area was amazing, great pools for the kids and the water park was perfect for our kids (8 & 10). The pool area was clean, an army of cleaners every morning made sure to that.

The restaurants were great, the buffet had a great choice, there was always something we liked, it got a little sameish at the end of the week but that is where it was great to have the a la carte restaurants included to mix it up a little.

The bar and snack areas are also good, never had to queue more than five minutes for a drink, great choice of beers, wines, cocktails and soft drinks across numerous bars.

The animation team were also great, always something going on but never too over the top. Fun to join in if you want.

The only small improvement was on the final day, it was great as we had a late flight we could use the facilities and there were shower rooms available before we headed to the airport but no one told us you needed to book and this led to unnecessary stress at the end.

Apart from that, we had an amazing stay, would not hesitate to go back and recommend the Stella Palace to others.

Friends_and_family Family

10/10

Exceptional

28 Aug 2021

DAVID

Great family hotel 20 mins from the airport.

Our family had a great holiday at this 5 star hotel.The staff and facilities were first class.The only negative in our opinion was that the food did not match the hotels 5star status.

Friends_and_family Family

8/10

Excellent

15 Aug 2021

baruch

We got the room late at 15:15, it was very annoying, the hotel managers must understand that guests arrive tired after flight… The hotel shows that there is the main hotel restaurant, in addition to 3 specialized restaurants, in practice 3 restaurants are included only for guests who booked a whole week, we felt Cheated. The private beach is closed on 2 sides by ugly tundra, which detract from the beach experience and obscure the view. Other than that it was just fine.

Friends_and_family Family

10/10

Exceptional

04 Aug 2021

Verified traveler

Great stay at a great hotel.

Leisure Family

8/10

Excellent

28 Jul 2021

Verified traveler

We had a jetted tub room which was very modern and clean. There are plenty of pools around the resort and the beach is right on your doorstep. The staff are very friendly. The water park wasn’t very big at all and we did not use this.

The downside of this hotel is the ‘all inclusive’ amenities, breakfast finishes at 10am and there are no poolside bars that serves food like burgers ect, there is only one buffet and lunch is open from 12::30 to 2:30pm. The only snack bar they had by the pool served ice cream, crepes and waffles. The all inclusive drinks also finished at 11pm. Finally the resort has a spa and indoor gym facility but you have to pay to use the services so again a big disappointment and not exactly all inclusive as described.

Leisure Family

10/10

Exceptional

09 Jul 2021

Verified traveler

We were at the hotel for 3 nights. The hotel is just amazing, the location, the service, the staff, the food it was all very good. The on site water park was just what our daughter needed because it was her birthday trip. The hotel is very clean, the facilities are amazing. We most defenatly will return in the future will the whole family. I realy recomand this hotel.

Leisure Family_with_children

10/10

Exceptional

02 Jul 2021

Adi

100% pure all inclusive fun. The best hotel !

No doubt, The best hotel and resort in Crete ! Everything you need in 1 place . Water park, all inclusive , delicious food , rent a car office , spa, friendly and helpful staff. Beautiful beach . A lot of activities and cultural programs.

Partner

6/10

Pleasant

02 Jun 2021

Verified traveler

Customer Service is poor

Nice facilities, pools, water slides, etc. This place is made for small kids. The beach is behind a breaker wall and a LONG walk from the rest of the complex. Check in is all done on your phone. You will enter all the information for your family after downloading an app. I did not like that. The staff was most unhelpful in locating a PCR provider. They have one that comes Mon-Sat from 12:30-3 but we needed one outside those times and ended up having to stay an extra night because I couldn't get the help I needed. I ended up dealing with another resort to get it sorted. The food is good but is very repetitive. The staff is understaffed in the restaurants. I went numerous meals with nothing to drink because they never came and asked or never came back with our drinks. The customer service is what really got me and definitely needs help. Once they realized I was upset they were great but they should have been that way from the start and they only realized that because we had to add a day to our stay because of the lack of help with the PCR.

Friends_and_family Family

4/10

Poor

30 May 2021

Verified traveler

Horrible service. It was my birthday and a couple time my girlfriend tried to do something nice and requested help from the staff and they did not assist her. We also asked to make an appointment for a PCR test and they told us an appointment was not needed. We waited all day for our results and when we approached them 5 hours before our flight about the PCR tests and they said they didn’t have them and that they don’t know which doctors come into their resorts. We left very unhappy and dissatisfied by the service we got. Other than that the resort is beautiful!

Leisure Partner

8/10

Excellent

27 May 2021

rachel

The hotel is nice food not perfect

Friends_and_family Friends

8/10

Excellent

26 May 2021

Yann

May 2021 holidays

We had a great stay at the Stella Palace, nice bedrooms, great facilities and staff friendly.
One little point to mention: I would suggest blackout curtains to keep the bedroom dark in the morning when oriented sunrise,but not a major issue.

Friends_and_family Family

10/10

Exceptional

26 Aug 2020

Valentine

irst Class

Everything about this place was first class. Lovely people, facilities and food. You won’t regret booking here!! We will be returning.

Friends_and_family Family

10/10

Exceptional

20 Aug 2020

DARREL

Perfection

Staff hotel weather hotel all simply perfect . Could not ask or want more from an holiday . Loved every minute I was there and would go back in a heartbeat .

Friends_and_family Family

10/10

Exceptional

16 Aug 2020

Verified traveler

Nice resort style hotel. Really enjoyed the water park and the beach which are all close together. The food was excellent with lots of choice as well as some a la carte options

Leisure Family_with_children

10/10

Exceptional

07 Feb 2020

DAVID

The indulgent vacation.

We were a family of 3, and we were amazing!
The food, the pools, the view from the room,
Everything was sweet to us
We highly recommend.

Friends_and_family Family

10/10

Exceptional

13 Nov 2019

Verified traveler

Amazing stay and fantastic customer service. Would recommend 😊

Leisure Family_with_children

10/10

Exceptional

02 Nov 2019

Verified traveler

We have just returned from a fabulous week at this hotel. Loved everything about it. Staff were friendly and helpful. AMAZING choice of food. Particularly liked the 3 options of evening dining in attached restaurants during the week. A special mention has to go to the Greek restaurant. A lovely night. Husband says thank you for the raki!!

Leisure Partner

10/10

Exceptional

19 Oct 2019

Verified traveler

Me and my wife have had an amazing week here celebrating our wedding anniversary. We have enjoyed it so much we are already planning on returning with our 3 children. We stayed in a room with a private pool so spent much of our time there. The all inclusive food package it so good, drinks are good (however my only critcism would be that more cocktails should be included). The staff here are friendly and so helpful, nothing ever seems too much trouble. Stella palace itself is fairly remote, if you want to explore the area you will need a hire car or taxi. The resorts beach is beautiful and clean. I cannot wait to return to Stella with my children for an another amazing holiday at this beautiful resort.

Leisure Partner

10/10

Exceptional

01 Oct 2019

Verified traveler

Excellent

Family

10/10

Exceptional

05 Sep 2019

Yair Meir

Yair (isr)

מלון מושלם לזוגות ולמשפחות, מלון ברמה גבוהה מאוד...יש פארק מים לילדים פשוט מושלם😎

Family

10/10

Exceptional

02 Sep 2019

Ben

Very nice hotel

Very nice hotel. Great room and beds. Not two bedrooms as described which was a little disappointing on arrival, but instead one large room with a divider. Big hotel, but plenty of space around the many pools to a sun lounger/bed. Beanbag style sun beds were great, even in the evening after dinner for a drink. First water park I’ve been to with no queues at all as it’s reserved for hotel guests only. Dinner in the main restaurant was a bit hectic, but they just about manage. The end of season evening Pool Party was really fun for the kids.

Friends_and_family Family

8/10

Excellent

01 Sep 2019

Verified traveler

Great new waterparrk, the staff is amazing, allways smiling and very kind.

Leisure Family

8/10

Excellent

31 Aug 2019

Verified traveler

We stayed 5 days and did not see the pool get cleand even once. All other public areas were very clean.
Baby/small kids pool (next to the kids club) - the slides are old, there is rust and sea weeds - nust be clean for little kids

Leisure Family

8/10

Excellent

23 Aug 2019

Миша

Гостиница отличная. Хороший сервис. Отличное место для семей с маленькими детьми.
Бассейны расположены по всей гостинице. Нет проблем найти свободное место. Водный парк выше всяких похвал. Конечно для гостиницы. Не нужно его сравнивать с европейскими и американскими. Пляж не большой но очень хорошо устроен. Видно что в него вложились.
Еда вкусная и на ней не экономят.
Для взрослых без детей предложил бы поискать что то еще. Так как преимущества становятся недостатками.

Friends_and_family Family_with_children

8/10

Excellent

18 Aug 2019

Verified traveler

The Stella Palace is a small complex and I wouldn't use the description of resort. The Stella Palace ajoins the Stella Village which i think is its major downfall. This could be described as 3 Star accommodation. The location of our room however was ideal for the pool and main amenities. The food, particularly in the a la Carte restaurants was of a good standard, but buffet restaurant was very repetitious.
On our arrival we were not able to move into our chosen room due to technical issues. I found this most upsetting, particularly after arriving very late in ther evening following a delayed flight. However, the following morning we were met with a Hotel representative called Liza, who explained that the reservations team had refused to refund us our nights accommodation, but would offer a massage in ther spa and free safe key, together with an evening at an a la Carte restaurant on Stella Island, their new neighbouring complex, which we accepted. Due to health reasons we later ordered to reject ther offer of a massage in favour of retaining our room for a later check out. All in all, the staff at the Hotel were very pleasant.
Overall the complex is kept to a good clean standard, however the mattresses are in need if replacement. To my horror, I noticed a very big stain on my son's mattress the night before our departure. I would have mentioned it to the Hotel staff had I noticed it sooner. Not at all pleasant!!
This is NOT what I would describe a as 5 star.

Leisure Family

8/10

Excellent

13 Aug 2019

Verified traveler

Excellent facilities, cleanliness and activities for all. Pool areas excellent. Done room furnishings a little dated but well maintained.

Leisure Partner

10/10

Exceptional

05 Aug 2019

John

The location was breathtakingly beautiful. The food was marvelous, and we are vegans! The service and amenities were splendid. WE have absolutely no complaints and will return soon. I particularly enjoyed the various restaurants which we booked for different nights.
The staff was friendly, professional and helpful. They enjoy their jobs.
One small suggestion: more recycling in the rooms and throughout the property. This can be difficult to do while maintaining the beauty of the complex, but in the room would be better. Otherwise, this is a 6 star experience!!! Thank you!

Friends_and_family Partner

10/10

Exceptional

30 Jul 2019

Verified traveler

The place overall is amazing really pleasant staff are so nice and welcoming.. the room was very nice clean and even a bottle of wine for welcome..would definitely return and recommend Stella palace great for families with the evening showtimes

Friends_and_family Family

4/10

Poor

29 Jul 2019

Verified traveler

I booked Stella Island but the booking appeared in Stella Palace Resort. So had to pay extra to be moved to Stella Island for two nights. Can you please check my booking

10/10

Exceptional

25 Jul 2019

Verified traveler

All round friendly service and attention to detail. Quality of food was good especially in the smaller Elia restaurant. Their Cretan evening meal was particularly good.

Leisure Family

10/10

Exceptional

21 Jul 2019

Verified traveler

The property was very clean and the staff was very friendly and willing to help with any situation. If you have children this place is perfect with many activities that go on throughout the day and shows at night to keep them entertained. The pools are amazing and the water slides are another thing the kids will enjoy. Overall a great place for families.

Leisure Family

10/10

Exceptional

20 Jul 2019

Asger

Super lækkert hotel, lækker mad skønt personale.. Kan absolut anbefales.

Leisure Family

10/10

Exceptional

10 Jul 2019

Verified traveler

The hotel is amazing. It's a beautiful place, not too crowded, lovely swimming pools, water park, courts for playing tennis, volleyball, soccer ( the synthetic grass should be renewed ).
The food is perfect. there is one main restaurant and 3 other special restaurant. Also many bars where you can eat and drink all day long.
There are also 2 supermarkets.
There also a bathing beach outside the hotel, I didn't like it.
Every evening there is a nice show at the amphitheater and singers nearby the swimming pool.
The hotel staff were very friendly.
You can stay there for a whole week and have the time of your life.
The hotel is highly recomended.
Just 15 minutes away from the airport.

Leisure Family

8/10

Excellent

22 Jun 2019

Overall Ok. Food is basic nothing amazing. They asked for 5euro to enter the gym - disappointing.
Nice for kids. But not beyond nice.

Leisure Family

10/10

Exceptional

16 Jun 2019

Mike

Great property for families with children. Nice pools, water park and good food. Specialty dining is nothing special

Leisure Family_with_children

10/10

Exceptional

04 Jun 2019

Verified traveler

Holiday review

The best holiday I had ever !
The food was great , great service , all the staff was very nice and polite.
I will come back for sure

Partner

10/10

Exceptional

23 Apr 2019

Verified traveler

Location is fantastic, Quality rooms and finishes is good, and staff is amazing, there isn't one that does not smile and treat you like you are special. After all, i have met the Hotel Director who was so hospitable and smilie so you immediately figure out why the staff is so amazing.

Leisure Self

10/10

Exceptional

08 Nov 2018

Dave

We visited at the end of October and the weather was great, 25 Celcius. This was the last week the hotel was open and it was probably only 20% occupied. Even so most facilities were open all week but we were suprised that the snack bar which the children used closed midway through the week. Food, facilities and staff were all excellent.
Our children 13 and 16 loved the all inclusive and the range of food was fantastic and fresh, catering for all tastes.
Sandy beach only minutes away and transfer to airport only 30 minutes.
Perfect

10/10

Exceptional

14 Oct 2018

lorna

Ticked EVERY box! Fabulous!

Close to the airport and beach, fabulous resort, clean, friendly and professional staff. Amazing food!!!

6/10

Pleasant

13 Oct 2018

Marina Bogatine

Great if yo have young kids!

Great for families wit children. Lots of options for kids during the day and night. However the kids pool and some of the facilities seem to be run down. Chipped paint in the kids pool, all the slides looked warn down.

Family

10/10

Exceptional

12 Oct 2018

Dawny

5* hotel lived up to expectations and more. Had a very relaxing time and food is excellent with plenty of choice

6/10

Pleasant

07 Oct 2018

Kathryn

No recommended unless you want really cheap

We stayed 5 days in the ocean front rooms and 5 days in the villa with private pool for our honeymoon including the all inclusive package. The pool chairs in the main areas were dirty and stained as were the chairs in our ocean front room. Both rooms we stayed in were extremely dusty. The ocean front room was outrageously small as we had no where to put our stuff. It was really cramp. The fully stocked mini fridge was only available for the villa and room service was extra, which is not clear on any website I found about this resort, even their own. We were told the wrong information on which restaurants we could eat at and what times they were open. We didn't realize the correct information until half way through our stay after observation and questioning every staff member as we got a different answer from each person. Even the pamphlet they gave us had the incorrect (and dirty with food and God knows what). The drink options available in the all inclusive resort were limited. We realized we could get a little creative and get more variety with the extra effort. Although most of the bars watered down the drinks a lot. The wine option was terrible. I had to pay extra for a different type because it tasted so bad. The beer was subpar, similar to coors light and bud light. In general I was disappointed with the service. There was no poolside or beach service as advertised. That said the food was delicious. Plenty of options and high quality. I have no complaints about that.

Partner

8/10

Excellent

21 Sep 2018

Verified traveler

Had a great time

The food was good, pool area is so lovely, great if you want a chilled week relaxing. It's not near a town that you can walk into, the nearest large town is 12 Euro taxi fare, but has lots of shops and bars, so worth going.

10/10

Exceptional

09 Sep 2018

Rebecca

Never disappoints. Amazing!

This is one of the top hotels in Crete. Beautiful hotel in a great location with a team of staff that truly understand what customer service is all about. The food and facilities are fantastic. I've stayed before and I know I'll be back again.

6/10

Pleasant

29 Aug 2018

Tali

Nothing to like but the pools

We stayed 5 nights in the Stella Palace hotel, two adults + 1 baby.
-Poor service at the front desk and dining rooms
-Hotel main dining room was dirty all the time
-Rooms are not clean and it's noticeable they are not cleaning it well after every guest
-Hotel WIFI is so poor and 95% of the time didn't work
-Food in the dining room is not eatable
-Poolside tiles are very slippery

-Pools are nice
-Service in the bars is very good, including the snack bar
-Taxi service from and to the hotel was great
-Nice entertainment plan in the evenings

Family

8/10

Excellent

28 Aug 2018

Elad

I visit the hotel with my wife and two year old kid. We had a great time and I highly recommend this hotel

10/10

Exceptional

27 Aug 2018

Sahar

A long weekend as a couple

Located in the quite place Analipsi
All the crew was amazing and kind
If you go as a couple pay attention that this is not an adults only resort.
Most of visitors are families with little children.
Although there was a lot of noise in the breakfast and dinner we had a great time at the hotel!!

Partner

6/10

Pleasant

25 Aug 2018

Tal

We (2 adults + 1 child) spent 5 nights on August. The facilities were great, especially the different swimming pools. The food was medium and lacked diversity. The staff at the bars and pools were very nice. The waiters at the dinning room were slow, when ordering drinks it took an average of over 10 minutes to get them and in addition usually empty plates were not cleared from the table. the level of service at the reception was poor, let me provide some examples:
1) when we got to the hotel we got a room that had trouble noise coming from the AC, only after more than an hour of complaining they agreed to switch our room.
2) When we got to the new room there wasn't a baby bed and we had to call 3 times and wait over 90 minutes to finally get the baby bed.
3) The shower head a rust on it and only after asking twice someone finally came to replaced it.
4) During our stays the room wasn't cleaned for two days straight and i went to ask that someone will clean room they excused for putting a non-disturb sign (which off course i did not).

In total i enjoyed my vacation, but the hotel is definitely not a 5 start hotels and must improve his level of service urgently.

Family

10/10

Exceptional

14 Aug 2018

alison

First stay at Stella Palace

Great hotel exceeded our expectations. Standard of accommodation was excellent as was all inclusive food and drink. Staff were very helpful and happy. Animation team did a great job especially Dr. Zulu (Aha!) Situated next to the beach lovely and warm. Will definitely return to Stella Palace