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Buffet Breakfast
This meal plan may be available depending on the selected room/rate.
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Four Points By Sheraton Batam
Batam · Indonesia
Komplek Panorama NagoyaView location
8.8/10Excellent168 Reviews
Cleanliness9.4/10 9.4
Service9.2/10 9.2
Comfort9.2/10 9.2
Condition9.0/10 9.0
Amenities8.6/10 8.6
See all ratings- Business hotels
- Hotels with spa
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Four Points By Sheraton Batam
Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and a ballroom.
Satisfy your appetite for lunch or dinner at Evolution, a restaurant which specializes in international cuisine, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge.
Buffet breakfasts are available daily from 6 AM to 10 AM for a fee. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite. Make yourself at home in one of the 211 air-conditioned rooms featuring refrigerators and minibars.
49-inch LED televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms have complimentary toiletries and hair dryers.
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With a stay at Four Points by Sheraton Batam, you'll be centrally located in Batam, a 2-minute drive from Nagoya Hill Mall and 8 minutes from Batam Centre Ferry Terminal. This hotel is 4.8 mi (7.7 km) from Batam Centre and 1.1 mi (1.8 km) from Harbour Bay Ferry Terminal.
Make yourself at home in one of the 211 air-conditioned rooms featuring refrigerators and minibars. 49-inch LED televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms have complimentary toiletries and hair dryers.
Conveniences include safes and desks, as well as phones with free local calls. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Smoking areas
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
2:00 PM
Check-in until
Anytime
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
Professional property host/manager
Pets not allowed
Service animals not allowed
Cleaning and safety
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Pool access available from 6:00 AM to 6:00 PM.
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- No pets and no service animals are allowed at this property.
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Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Safety features at this property include a fire extinguisher
- Property Registration Number 55110, 8120211011363
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Minimal age
18
-
Optional fees
- Fee for buffet breakfast: approximately IDR 163350 for adults and IDR 81675 for children
- Rollaway bed fee: IDR 484000 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Indonesian
Nearby attractions
Nagoya Hill Mall
0.7 km / 0.5 mi
Harbour Bay Ferry Terminal
1.8 km / 1.1 mi
Grand Batam Mall
1.9 km / 1.2 mi
BCS Mall
2.2 km / 1.4 mi
Maha Vihara Duta Maitreya Buddhist Temple
5.4 km / 3.3 mi
Miniature House Indonesia
6.9 km / 4.3 mi
One Batam Mall
7.1 km / 4.4 mi
Batam Center Shopping Area
7.7 km / 4.8 mi
Batam Centre
7.7 km / 4.8 mi
Batam Centre Ferry Terminal
7.8 km / 4.8 mi
Kepri Mall
7.9 km / 4.9 mi
Ocarina Park
7.9 km / 4.9 mi
Museum Batam Raja Ali Haji
8 km / 5 mi
Mega Mall
8.1 km / 5 mi
Batam Sign
8.2 km / 5.1 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 211
- hotel
- Wheelchair-accessible
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Secure parking
- Airport ShuttleExtra charge
- Room service
- Laundry service
Show 28 more facilities & services
- Bicycle hire serviceExtra charge
- 24-hour securityExtra charge
- Bellboy serviceExtra charge
- Hotel safe
- Lift access
- Shop
- Garden
- Terrace
- Concierge
- Luggage room
- Clothes dryer
- Bar
- Restaurant
- Smoking areaExtra charge
- Poolside snack barExtra charge
- Banquet hall
- Meeting room
- Business centre
- Outdoor freshwater pool: 1
- Sun loungers
- Game roomExtra charge
- SaunaExtra charge
- Spa treatments
- Spa centreExtra charge
- Breakfast
- Non-smoking establishmentExtra charge
- Fitness
- Tennis
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
RO
Room Only
Accommodation only. Meals are usually not included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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TWIN DELUXETWIN • DELUXETWN.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFour Points By Sheraton Batam
TWIN DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: TWN.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE DELUXEQUADRUPLE • DELUXEQUA.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFour Points By Sheraton Batam
QUADRUPLE DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: QUA.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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TWIN GUEST ROOM CITY VIEWTWIN • GUEST ROOM CITY VIEWTWN.CV-GR
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- GUEST ROOM CITY VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFour Points By Sheraton Batam
TWIN GUEST ROOM CITY VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- GUEST ROOM CITY VIEW
Adult and child limits apply within the room's total guest limit.
Room code: TWN.CV-GR
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Double or Twin DELUXE CITY VIEWDouble or Twin • DELUXE CITY VIEWDBT.CV-DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- DELUXE CITY VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFour Points By Sheraton Batam
Double or Twin DELUXE CITY VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- DELUXE CITY VIEW
Adult and child limits apply within the room's total guest limit.
Room code: DBT.CV-DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Double or Twin CITY VIEW TWO BEDSDouble or Twin • CITY VIEW TWO BEDSDBT.2B-CV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- CITY VIEW TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFour Points By Sheraton Batam
Double or Twin CITY VIEW TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- CITY VIEW TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBT.2B-CV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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TWIN CITY VIEWTWIN • CITY VIEW • 1 Bedroom • 30 m²TWN.CV
Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–3 • Adults: max. 3 • Children: max. 2
- Bed setup
- 2 × Single bed 80-130 width
- Bedrooms
- 1
- Room type
- TWIN
- View / characteristic
- CITY VIEW
Adult and child limits apply within the room's total guest limit.
Room amenities
- Slippers
- Housekeeping
- Desk
- Toiletries
- Turndown service
- Wi-fi
- Bathroom
- Individually adjustable air conditioning
Show all 17 amenities
- Safe
- Shower
- Hairdryer
- Satellite TV
- Direct dial telephone
- TV
- Minibar
- Fridge
- Tea and coffee making facilities
Facilities with extra charge
- Extra beds on demand
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFour Points By Sheraton Batam
TWIN CITY VIEW
Room photos
10 photosSelect a photo to open the full-screen viewer.
Photo unavailable
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Photo unavailable
Photo unavailable
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Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–3 • Adults: max. 3 • Children: max. 2
- Bed setup
- 2 × Single bed 80-130 width
- Bedrooms
- 1
- Room type
- TWIN
- View / characteristic
- CITY VIEW
Adult and child limits apply within the room's total guest limit.
Room code: TWN.CV
Room amenities
- Slippers
- Housekeeping
- Desk
- Toiletries
- Turndown service
- Wi-fi
- Bathroom
- Individually adjustable air conditioning
- Safe
- Shower
- Hairdryer
- Satellite TV
- Direct dial telephone
- TV
- Minibar
- Fridge
- Tea and coffee making facilities
Facilities with extra charge
- Extra beds on demand
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE CITY VIEWDOUBLE • CITY VIEWDBL.CV-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- CITY VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFour Points By Sheraton Batam
DOUBLE CITY VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- CITY VIEW
Adult and child limits apply within the room's total guest limit.
Room code: DBL.CV-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFour Points By Sheraton Batam
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN DELUXE CITY VIEWTWIN • DELUXE CITY VIEWTWN.CV-DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- DELUXE CITY VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFour Points By Sheraton Batam
TWIN DELUXE CITY VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- DELUXE CITY VIEW
Adult and child limits apply within the room's total guest limit.
Room code: TWN.CV-DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin DELUXEDouble or Twin • DELUXEDBT.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFour Points By Sheraton Batam
Double or Twin DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: DBT.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE DELUXE CITY VIEWDOUBLE • DELUXE CITY VIEWDBL.CV-DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE CITY VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFour Points By Sheraton Batam
DOUBLE DELUXE CITY VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE CITY VIEW
Adult and child limits apply within the room's total guest limit.
Room code: DBL.CV-DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN CITY VIEWTWIN • CITY VIEWTWN.CV-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- CITY VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFour Points By Sheraton Batam
TWIN CITY VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- CITY VIEW
Adult and child limits apply within the room's total guest limit.
Room code: TWN.CV-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin CITY VIEW KING BEDDouble or Twin • CITY VIEW KING BEDDBT.CV-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- CITY VIEW KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFour Points By Sheraton Batam
Double or Twin CITY VIEW KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- CITY VIEW KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBT.CV-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE CITY VIEWDOUBLE • CITY VIEWDBL.CV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- CITY VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFour Points By Sheraton Batam
DOUBLE CITY VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- CITY VIEW
Adult and child limits apply within the room's total guest limit.
Room code: DBL.CV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE CITY VIEW KING BEDJUNIOR SUITE • CITY VIEW KING BED • 1 Bedroom • 60 m²JSU.CV-KG
Room overview
Non-smoking room- Room size
- 60 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- JUNIOR SUITE
- View / characteristic
- CITY VIEW KING BED
Adult and child limits apply within the room's total guest limit.
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFour Points By Sheraton Batam
JUNIOR SUITE CITY VIEW KING BED
Room photos
7 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 60 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- JUNIOR SUITE
- View / characteristic
- CITY VIEW KING BED
Adult and child limits apply within the room's total guest limit.
Room code: JSU.CV-KG
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room DELUXERoom • DELUXEROO.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFour Points By Sheraton Batam
Room DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: ROO.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFour Points By Sheraton Batam
DOUBLE DELUXE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE GUEST ROOM CITY VIEWDOUBLE • GUEST ROOM CITY VIEWDBL.CV-GR
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- GUEST ROOM CITY VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFour Points By Sheraton Batam
DOUBLE GUEST ROOM CITY VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- GUEST ROOM CITY VIEW
Adult and child limits apply within the room's total guest limit.
Room code: DBL.CV-GR
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Four Points By Sheraton Batam
50
reviews shown
NG
Decent stay at four points batam, close enough to nagoya mall, habour bay and grand batam mall. Nice security and staff. Breakfast nothing to shout about, but nearby market could be a deal breaker.
Michael
Room immaculate, staff lovely, recommend if u staying in Batam
anna
\"We had a lovely short family trip to escape the work grind and celebrate an early birthday. Having previously stayed with the brand in Bangkok and Malaysia, we decided to book Four Points by Sheraton here in Indonesia, and it was a great decision. From the friendly greeting at check-in to the excellent service from Amel and the team, everything was perfect. We truly appreciated the genuine hospitality. The highlight was their effort to celebrate my birthday with a beautiful song and gorgeous room decorations. Well done to the entire team!\"
Celeste
I like that the room is clean, staff were very polite and helpful shops were quite near. Would be perfect if the breakfast was better 😆
Joanelle
overall good experience
Roszilawatidewi
All good
Muhd
All staff are well manner and very helpful…happy with the services and rooms
Haw Ju Eric
Good location. Good breakfast
Erika
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Andrea
The room was very clean with numerous international charging port for usage. Staffs were friendly and helpful.
Amir
Area around the hotel good for nightlife but that’s about it really. Bar downstairs is an absolute ripoff charging extortionate prices for alcoholic drinks.
Jessie
Not the traditional American style breakfast.
Hyungu
it is ok overall
Giuseppe
Very helpful staff
Lim Seng
Convenient and good location close to shopping malls and massage centres. Staff is very friendly and helpful.
Elena
The staff are friendly and helpful.
JIHWAN
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Elena
The rooms are very clean, but it will be good if the bathroom has accessories for hanging of wet suits. Overall experience is good. The F&B manager, Mr. Ade, is extremely attentive and friendly. The front desk staff is also very knowledgeable and friendly. We enjoy our stay.
Steven J
Forced into a smoking room.
Unresponsive staff
Useless manager
Unresponsive staff
Useless manager
Arvind
Excellent service. Great room. Front desk all staff were courteous and very helpful specially Turi
Food / breakfast could be improved.
Room service was great. Overall excellent.
Food / breakfast could be improved.
Room service was great. Overall excellent.
gek tiang
Poorly located, hotel spa is outdated & not poorly run, limited & expensive F&B choices and food is below hotel standards
Ashi
Will stay here again
Esther
The facilities and breakfast selection were great. Staff were very friendly and helpful! And I really like how big the single beds are. Highly recommended.
Wesley
Staff tried to cheat money from me. They claimed there was a stain on bed sheets and tried to charge me 90k RP for so called damages, there were no open wounds and yet they claim the blood was mine, i believe the staff tried to cheat money out of me through malicious intent, becareful of such dirty tactics from the staff.
Jeshua
Good location for shopping and entertainment
Verified traveler
The hotel is located near the habour bay ferry terminal. We took grab to reach the hotel within few minutes. The rooms are clean and spacious. So nice that the hotel provides welcome drink at the lobby.
Bernard
Great stay with a great location. Easy and cheap to get around by taxi or pte car.
Sankaran
Staff were very approachable and helpful
Kamilah
staff were friendly and approachable.
Abdul
Nothing special regarding this hotel breakfast service of food limited
Liang Guo
The staff was friendly and provided excellent service. Had a birthday surprise celebration from the team. Thank you so much for the enjoyable experience!
shane
Great staff
Great place to stay close to everything, staff are all very friendly and make you fell comfortable, especially Vania &Iqbal who went out of their way to help me
khairiani
The service staff was excellent. Keep on check on us and if there is anything they can do.
Juraimi
Clean and tidy
Rachel
If it improves itself, will consider re-booking
Our first point of contact from Four Points Sheraton was Ardan, who picked us from and to the ferry terminal. He was communicative, prompt and extremely hospitable -- which helped to create a positive first & last impresssion.
Absolutely love the breakfast spread which was diverse in local offerings. Location was wonderful, easy to Gojek around. Hotel was clean and bedding was very comfortable. They thoughtfully provided ear plugs as there was a buzzling night market situated directly next to the hotel.
Would consider re-booking with the hotel for my next stay if they are able to improve on the following areas:
1) Train more staff to be more fluent in English
2) Change spa operator that is more befitting to the Sheraton/ Marriott Bonvoy branding -- Seem to have a clubbing playlist featuring Rihanna's Umbrella; wasn't equipped with a POS to support digital payment and had to rely on the hotel's POS; Spa's receptionist was not fluent in English and looked flustered when we wanted to book a 9pm slot (even though operating hours stated they closed at 12 midnight). Receptionist tried to convince us to book an earlier slot.
3) Train chefs that man all live cook stations -- e.g. For breakfast, my sunny side up was too runny. And unfortunately, due to low fluency in English, when both chefs were told to re-cook it longer, they misunderstood the request and tossed out the eggs. For Dinner BBQ, to cook thick fish fillets longer.
Absolutely love the breakfast spread which was diverse in local offerings. Location was wonderful, easy to Gojek around. Hotel was clean and bedding was very comfortable. They thoughtfully provided ear plugs as there was a buzzling night market situated directly next to the hotel.
Would consider re-booking with the hotel for my next stay if they are able to improve on the following areas:
1) Train more staff to be more fluent in English
2) Change spa operator that is more befitting to the Sheraton/ Marriott Bonvoy branding -- Seem to have a clubbing playlist featuring Rihanna's Umbrella; wasn't equipped with a POS to support digital payment and had to rely on the hotel's POS; Spa's receptionist was not fluent in English and looked flustered when we wanted to book a 9pm slot (even though operating hours stated they closed at 12 midnight). Receptionist tried to convince us to book an earlier slot.
3) Train chefs that man all live cook stations -- e.g. For breakfast, my sunny side up was too runny. And unfortunately, due to low fluency in English, when both chefs were told to re-cook it longer, they misunderstood the request and tossed out the eggs. For Dinner BBQ, to cook thick fish fillets longer.
Huixuan
Good hotel
The hotel looks a bit small. The restaurant looks a bit plain. But the staff is nice and food also reasonable.
Krishan
Great place to stay. This is an old building but the Marriott team has done a fantastic job in giving the place a face lift and raise the bar in terms of cleanliness and service.
Billy at Front Desk was amazing. Great work all around.
Billy at Front Desk was amazing. Great work all around.
Verified traveler
Everything was good except theres no Bath Tub at all rooms. Also the swimming pool was small for such Hotel and theres no staff ard. Breakfast was nice but some food was not maintain warm. But i still like it.
MIGUEL
Vacation stay at Four Point
The Hotel staff are very welcoming (Tresia). The room is spacious and clean. The soundproofing needs some improvements as we can hear some singing at night.
Hope this feedback can help you to improve your already good place.
Thank you so much
Hope this feedback can help you to improve your already good place.
Thank you so much
Eugene
Great stay, super comfortable bed and friendly staff. Awesome internet connection. Seamless !
Nicholad
The price for this hotel was good. I stayed a couple nights and thought the value was great.
My room was really good. The bed was comfortable, the room was spacious. The bathroom was nice. It was clean and modern.
I had an adjoining door in my room. Unfortunately the sound travels though that door very easily and I could hear all the happenings day and night in the room next to me. Not really any privacy and something the hotel should fix. Sound should not travel so freely through those doors.
Otherwise I really liked my room.
The breakfast buffet was okay. They had western and local food options. The omelet Padang was good.
There is a large outside pool with some deck chairs. The pool seemed fine but that whole floor with the pool looked aged and unused. Like a ghost town.
The location of the hotel is in a bit of a seedy area. There is an outdoor market across the street with clothing and items for sale. Also nearby are many red light district type bars and massage places. The hotel is walking distance to Burger King and McDonald’s as well as some other restaurants like Sederhana and an Indian food place. Many local people sitting on the sidewalks and just hanging out.
The hotel is attached to a dilapidated building which is ugly and an eye sore when looking out your window in the room or at the pool. It is like this area was something better at one time.
The staff were good, and inside the hotel was good. The room was nice. Good value.
My room was really good. The bed was comfortable, the room was spacious. The bathroom was nice. It was clean and modern.
I had an adjoining door in my room. Unfortunately the sound travels though that door very easily and I could hear all the happenings day and night in the room next to me. Not really any privacy and something the hotel should fix. Sound should not travel so freely through those doors.
Otherwise I really liked my room.
The breakfast buffet was okay. They had western and local food options. The omelet Padang was good.
There is a large outside pool with some deck chairs. The pool seemed fine but that whole floor with the pool looked aged and unused. Like a ghost town.
The location of the hotel is in a bit of a seedy area. There is an outdoor market across the street with clothing and items for sale. Also nearby are many red light district type bars and massage places. The hotel is walking distance to Burger King and McDonald’s as well as some other restaurants like Sederhana and an Indian food place. Many local people sitting on the sidewalks and just hanging out.
The hotel is attached to a dilapidated building which is ugly and an eye sore when looking out your window in the room or at the pool. It is like this area was something better at one time.
The staff were good, and inside the hotel was good. The room was nice. Good value.
Mohamad Izhar
Although not much attractive options at the immediate surroundings, the hotel itself is worth staying at. The location is also quite convenient for grab users at it sits between harbour bay terminal and Nagoya hill mall. For breakfast, I would recommend the local options just outside the hotel to support the locals.
Jien Hung
Room was very clean, quality of mattress is good, quiet and good for sleep unlike some hotels too near to mosque with large prayer noise. Suggests improvement: 1) could have more choice of pillow as only thick fluffy in the room. 2)shower water pressure a bit low. 3) breakfast choice limited unlike wide popular choice in I-Hptel Baloi.
Sherly
staff are nice and polite
Sheena
The rooms are cleaned and spacious. Breakfast spread was good, except the area aircon not cold. Excellent staff like Kay who attended to our feedback. We had enjoyed our stay in this hotel.
Jay
Excellent Service. Friendly staff. Especially Kay make our morning breakfast enjoyable.
Manisah
Excellent service by all staff who are very friendly and helpful. It was a joy to stay at this hotel
Peng Cheau Patrick
Think twice
Only few decent restaurants nearby. Not worth to pay for the breakfast as the food variety is less and not tempting. Everything are good except F&B
muji
great BF menu and nice equiped hotel room
near to ferry terminal , short driving distance to other location to grand mall bcs mall
lim
well deco hotel , gd BF range of mixed dishes
location near harbourbay by taxi
Location & surroundings
Four Points By Sheraton Batam
Komplek Panorama Nagoya, Batam, Indonesia
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Four Points By Sheraton Batam
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