Batam City Hotel

Indonesia , Batam
Batam Island, Komp. Penuin center Blok OB No 1-7
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46 reviews shown

8/10

Excellent

17 Dec 2025

DAHLIAH

Ok, acceptable

6/10

Pleasant

12 Oct 2025

Henry

Very convenient to many eatery, shops, massage mall.

The staff is very friendly and helpful.

Stayed at Room 102.
(1) Toilet floor mat is very stained
(2) The kettle lid was damaged
(3) Room entrance floor tile is very slipping

Is our concern on the overall hotel hygiene and cleanliness.

Hotel lobby renovation on going, not sure when is ending.

Partner

6/10

Pleasant

18 Feb 2025

Mina

Location location location

Leisure Partner

8/10

Excellent

25 Jun 2017

Shirley

A nice short getaway

Stayed at new wing of Batam City Hotel. Walking distance to most of the eateries I wanted to go to. Most importantly, it is just next to the massage parlour I enjoyed going to. BCS is just aright across the road after passing thru' a short lane. Of course if you are looking for a resort and beach experience, this is not the place.

Family

8/10

Excellent

24 Jun 2017

Chee Khim

Everything good except breakfast and no free gym and no Swimming pool. Breakfast too limited food type.

4/10

Poor

19 Mar 2017

Jacq

Staff made mistake and put blame on guest

Indonesian friend brought friend and i to hotel check in, asked to wait n then i showed her online reservation details... I repeated request for 2 beds n late check out if possible. She then gave us room key, went to room but key card not working, had to call staff up n saw that room had a queen n a single bed. Did not think too much about it. Next morning received call in room that we were given wrong room n staff insisted we asked for 2 double beds as we had 3 people and that soecific room number n wanted to forfeit my deposit. I argued that they did not leave note in room when we were out to resolve issue after we came back as they said they tried calling room but no answer. After my argument that staff saw reservation details n yet accused me of asking for double beds n room number, manager told me then she will get staff to pay but that next time it will be charged. This accusation and attitudes of hotel front desk staff is totally unacceptable n left a very bad impression that even my indonesian friend said she will ask friends to not stay in this hotel as initially she thought we had a very nice room... Restaurant staff are friendly but definitely not the front desk staff as even as i checked out, the lady manager told me that next time the deposit will be forfeited if it happens again.... This is really bad bad staff attitude!!!!!

8/10

Excellent

03 Feb 2017

Xeria

Nice hotel near to BCS mall

Everything was good except for the water temperature for shower, the water can get very hot and very cold suddenly, so pls dont not put the shower near your body, test before you shower.

2/10

Poor

20 Dec 2016

usn sailor

Worst hotel ever

I have traveled to many countries and stayed at many hotels this is by far the worst hotel that i have ever stayed. And the service was horrendous. Lesson learned

8/10

Excellent

04 Dec 2016

Verified traveler

nice room...good breakfast....good location...room spacious and cleaned...courteous hotel staff

10/10

Exceptional

13 Sep 2016

Ong

It a clean hotel

I am stay there few times, it good location and free shuttle one way.

8/10

Excellent

09 Jul 2016

merry

Not bad

Overall was good. Hot water heater not working

Family

6/10

Pleasant

07 May 2016

Bob

Good location to BSC Shopping mall

Ants on the table and wall. Other than that, everything else is average.

8/10

Excellent

02 May 2016

YU HUI

2 days 1 night weekend stay in Batam

A short stay in this hotel for the weekend. The hotel provides free ferry pick-up to the hotel only. The driver is punctual and friendly. The check-in service is fast.
The room is pretty good and clean but some amenities are missing -> bath, shampoo, bedroom slippers. We have to request from the reception.
The bed is pretty comfy and the hotel is near the mall and lots of food court/shop houses. There is a wet market near the hotel too.
Overall, a comfortable stay and I will visit this hotel again.

Family

6/10

Pleasant

02 May 2016

RADIYAH

Everything is ok, good location for shopping, foods and massages as all are within walking distance, accept for the room's toilet is not well clean with lots of brownish stain all over the floor and shower screens which is really a turn off for us.

Partner

6/10

Pleasant

21 Mar 2016

Kok Siong

A short stay

The room was OK for a night stay. Breakfast was not too bad. The only complaint is that the Towel looks very old and dirty. Fortunately, I brought my own towel.

8/10

Excellent

21 Mar 2016

Johnny

A Short Stay

The hotel looked new but I was given a Junior Suite where the air-con was not cold at all. They promptly changed another room for us. The room and toilet were clean. The shower was great, one normal size and another giant one over your head. The pillows were not great, very hard and high. We had to use the sofa cushions instead.

The breakfast was ok. There were more food than what we would expect from a budget hotel.

The hotel was near to BCS Mall and a few massage parlours and 20 min from Batam Ferry Terminal.

Partner

10/10

Exceptional

24 Feb 2016

PUI LAN PAZZY

Good Staty

Comfort stay. Good services. Only shower tempeture not easy to adjust. All things rallright.

Family

8/10

Excellent

16 Feb 2016

tezza

new hotel good location weak housekeeping

can stay again forget the breakfast

6/10

Pleasant

28 Dec 2015

Verified traveler

Ok for short stay

Hotel is abt 5mins walk from BCS mall and there are shops selling food nearby. However the condition of the rooms are not very good..abit smelly and dirty. Service of the staff was good though.. Not recommended for fussy traveller but ok for short stay

Partner

10/10

Exceptional

30 Nov 2015

Angeline

Value for money and friendly

Friendly staff, prompt pick up, value for money, safe environment. Good environment for the price paid. My third stay at the hotel.

8/10

Excellent

17 Nov 2015

Verified traveler

Nice stay

It's a pleasent stay in this hotel. Overrall services were good.

Family

6/10

Pleasant

15 Nov 2015

bak ling

value for money

Good location

8/10

Excellent

10 Nov 2015

Verified traveler

great place to stay

Was great, but the hot/cold in the shower was too sensitive

Partner

8/10

Excellent

02 Nov 2015

Sunarty

Spacious rm n worth staying

Room is spacious

Family

10/10

Exceptional

26 Oct 2015

Ang

Worth the Money!

Very near to Batam City Square and for the price is super worth it!

Partner

10/10

Exceptional

25 Sep 2015

Tan

Staff is helpful and friendly.

Seems like water heater has a problem, too hot.

10/10

Exceptional

15 Sep 2015

Chen

Very nice hotel. Have to chose!

Partner

6/10

Pleasant

09 Aug 2015

shiying

can stay again

frequent traveller to batam. i love staying this area. understood that this is a young hotel so i would like to try. good = free pick up from ferry terminal to hotel, staffs were friendly, tv got many channels including scv and got fridge in room. cab fare quoted is higher than normal. booked for executive room but they gave us wrongly for superior room. checked in and found the room really quite small and clarified with them. executive room quite big if the change of room was correct. breakfast was very limited with no cereals as of almost every batam hotels have. toilet bowl was stuck initially. had to use the water hose pressure to rectify. bath towels had stains.

Family

8/10

Excellent

29 Jul 2015

Verified traveler

Not bad. Rooms were decent..

Stayed there for 1 night.. Hotel allowed late check out at 50% of room rate. Rooms are reasonably good and comfortable. Front desk people were polite and helpful. However view out of the hotel is pretty much construction site and street shops. Convenient place to find massages and street food. If u r ok with the \"city view\" outside the hotel, then the place is good enough n value for money. Oh.. Breakfast was quite pathetic compared to other Batam hotels I've been to..

Family

10/10

Exceptional

25 Jul 2015

Lee

Review Comments

comfortable and friendly staff

Family

6/10

Pleasant

29 Jun 2015

Verified traveler

Great location for a short getaway

Great location. Near BCS mall, A2 foodcourt & first choice massage. All within walking distance!

Partner

8/10

Excellent

29 Jun 2015

new hotel. clean n good service

enjoy my stay at batam city hotel. will come back again

Family

6/10

Pleasant

24 Jun 2015

Verified traveler

strategic location and easy to find food

I stayed at Batam City Hotel for 2 nights. It was a quite pleasant. This hotel is surrounding by food court, don't bother to book the room with breakfast, try some local foods instead. I must say it is a very strategic location for those looking for cheap yet clean hotel. Batam city square mall is only 5mins walk. But don't expect too much, \"you get what you pay for\" to sum up this review.

Partner

6/10

Pleasant

20 Jun 2015

Verified traveler

good location, kitchen area just need to be cleaner

Family

8/10

Excellent

14 Jun 2015

Verified traveler

Centrally located, affordable budget hotel

Hotel is well located within 2 minutes walk from BCS Mall and A2 Food Court (the biggest food court in Batam). Hotel is quite new and affordable. Rooms, both the standard deluxe as well as the superior rooms are of decent size. Breakfast, included in the hotel price, is below average. However, given the affordable price for the room, one can't really complain.

Definitely recommend this hotel for a short stay in Batam

10/10

Exceptional

20 Feb 2015

Verified traveler

Great place to be at a fraction of the cost

Staff were friendly and helpful. Room was clean. Good location as the hotel os within walking distance to many amenities. Reasonable room rate. Am going back to the hotel the third time.

Family

6/10

Pleasant

12 Jan 2015

shah

near BCS mall

not bad

6/10

Pleasant

16 Dec 2014

Keng Boon

Convenient location!

The hotel location was great. Very near to the mall and many eateries, spas nearby. Breakfast variety can be improved though.

Family

8/10

Excellent

16 Dec 2014

choo

feel happy

The room is clean, feel comfortable and the location is good.

Family

6/10

Pleasant

29 Nov 2014

Ardiansyah

Batam City hotel is a charming place to stay

Batam City hotel is an interesting place to stay , close to the shopping places in batam , but nothing that makes me disappointed , he said there is an airport shuttle , but no I get

8/10

Excellent

25 Oct 2014

Lee

Location given on Hotels.com map diff from actual

The position on the map displayed and the actual location is 15min away.

Family

2/10

Poor

20 Oct 2014

Ashok Sharma

It is new boutique hotel.Rooms very small.in bath rooms no provision to keep your toiletries.Un trained staff.Third grade buffet.They claimed that they have spa but they don't have their own In the premises.It is in the next street owned by some one else,that too a cheating joint.Pls don't take their bookings.After this booking through you,I shall never come back to you.Though I booked the hotel for 5 nights but I checked out after 15 hours.You put me in to a great inconvenience.

8/10

Excellent

15 Sep 2014

Verified traveler

Good place to stay

Comfortable room, good staffs, nearby malls and food court. A good experience...

10/10

Exceptional

16 Nov 2015

Verified traveler

Sehr zu empfehlen

Nur eine Nacht aber super Hotel
Sehr zentral fires Frühstück

8/10

Excellent

04 Aug 2015

Tony Tong Sun

A bit away from ferry terminal but nice staff

Friendly and polite staff with warm welcome.
Nearby there is a shopping mall and street vendors to eat outside.
Overall, I'm satified with my stay and will stay here again next time I go to Batam again.

8/10

Excellent

14 Oct 2014

CHEN-CHIH

除了稍小一點,飯店還行。

附近吃喝購物方便,正規按摩店不少,九十分鐘12萬盾。mall,a2 food cord就在旁邊。wifi ok.