Name: GiiA Hotel Nagoya Batam
Address: Jl. Raden Patah, Kampung Utama No.01 Batam, Batam Island, 29444, ID

10/10

Exceptional

27 May 2025

Raghavendra

Good

Leisure Self

4/10

Poor

25 Apr 2025

desmond

Beer is a bit expensive
No hair dryer

6/10

Pleasant

11 Apr 2025

Raymond Joseph

Very average

Business Self

6/10

Pleasant

12 Aug 2024

NEO JIA AN

abit far from shopping centre

6/10

Pleasant

20 Jun 2024

Perry

Hotel is convenient to Nagoya Shopping Centre (5-10 min walk. Room was clean. Was very frustrated with the poor internet as had to log in again almost every time I wanted to use it. Satellite TV was limited to what I was expecting.
Only two elevators and at times had to wait for long periods of time to use. Limited breakfast, compared to other hotels. All in all, o.k. but not sure if want to use again.

Business Self

6/10

Pleasant

13 Nov 2023

ZAW MAUNG

Wifi is not stable connection

Leisure Friends

6/10

Pleasant

05 Sep 2022

Didier

air con not cold, in room safe can’t be used, reminded twice but nothing was done. No menu in room, didn’t bring even after reminded twice. mediocre breakfast

Business

6/10

Pleasant

05 Sep 2022

Didier

pre arrival sent email to confirm all 6 rooms on same floor. Confirmation email sent to us. But they couldn’t give us sane floor rooms upon checkin. Very very inconvenient. Toiletries not topped up, no coffee cups no glasses. Toilet flush leaked, had to change rooms in middle of meeting !!!!

Business

4/10

Poor

09 Aug 2022

Burhan

1. Staff availability answering phone call
2. Request as per booking not fulfill.
(Example: we wanted for queen bed but when arrived,
no more available)
3. Aircon not cool.
4. Our room near to the lift, it was very noisy when the
brake catches or release.

2/10

Poor

28 Dec 2021

Mohd Jasman

Poor facilities

Very poor in services. Poor facilities. Dirty room. No utensil. No tooth paste. Noisy by other room stayer . Not going to stay here anymore

Friends_and_family Family

6/10

Pleasant

25 Jul 2021

Verified traveler

Ok just average. Could be better

Self

8/10

Excellent

01 Nov 2020

Verified traveler

Good Location

Good Location

Friends_and_family Family

8/10

Excellent

20 Feb 2020

Barmawi

Great stay

Location is good. Clean and all staff are very friendly.

Friends_and_family Family

4/10

Poor

28 Jan 2020

Verified traveler

Can't use grab app through hotel WiFi...

Friends_and_family Family

4/10

Poor

30 Dec 2019

LiewKM

Family suddenly feel like going for a day getaway. We didnt manage to book the usual hotel, got this hotel last minute without looking other reviews .This will be the first and last time staying in this hotel : First room not ready when we came at 2plus deliberately, given only one card causing inconvenience, water bottles x2 ea provided , towels x 3 ea when we mentioned 4 guests.Not to mention the hot water took quite a while. luckily the staffs are polite and professional in service, beds are comfortable , 2 out of 3 air conditioning system work very well , shower s' water pressure ok, both TV working, swimming pool nice but cosy, location near nagoya shopping mall. We feel it is not really worthwhile in term of $$.

Leisure Family_with_children

6/10

Pleasant

14 Dec 2019

Sim

Bath towels were old and pillow and bedsheets were stale.

Business

10/10

Exceptional

02 Nov 2019

Verified traveler

Check in was fast and efficient and staff was friendly, smiley and professional. Everything was clearly explained to me. Am happy with my choice. Location is convenient and near to Nagoya hills malls

Leisure Self

8/10

Excellent

27 Sep 2019

Verified traveler

Is Central in Nagoya and hotel is quite worth for the money paid, quiet and a reasonable good gym workout area.

Leisure

4/10

Poor

09 Jul 2019

Verified traveler

It was average. Front desk was not very friendly. Not very clean.

Leisure Friends

4/10

Poor

07 Jul 2019

Soni

Infected with ants. Despite changing several rooms, all rooms had full of ants. Staff are not friendly. Air con not working properly.housekeeping does not top up shower gel and shampoo or change towel. For everything they will ask you to pay be it extra pillow or shower gel and etc

Leisure Partner

4/10

Poor

20 May 2019

Regina

I ignore what other people say before i book the room but after i arrive there i do relaise the room was small,air con are leaking ,the toilet water are slow and dirty
Some staff are arrogant as they are when you ask what was wrong with the lift, instead of asnwering they choose to be pretending not to listen ..we up the stair case since we arrive until we chech out.
Anyway we book the big room with 2 bedroom,living room n kitchen but the room are not as fresh ,clean and good as i thought

Friends

4/10

Poor

05 May 2019

ALASDAIR

In desperate need of a refurb. Room was tatty but the bed was comfortable enough. Bathroom was minuscule and the towels. would rip the skin from your back. Staff were pleasant and tried to be helpful. Buffet breakfast was very limited and the fruit was tired looking.
My room overlooked the nearby mosque and the soundproofing of the windows did nothing to stop the 4am wake up call from the Muezzin.

Partner

2/10

Poor

25 Apr 2019

Leela

Horrible, we went for breakfast at 8.30am and there was ay food left. Made a complaint to the floor manager and she smile n said that breakfsst is till 11am. U can open the cafe the whole day but with out even cereal or even bread what u expect ur customers to eat?

Friends

6/10

Pleasant

20 Apr 2019

Singaporean

Hotel too old. Staff is very helpful. Taxi promotion by hotel is good

Leisure Family

2/10

Poor

10 Dec 2018

Wendy

Disappointed!!! 4 stars hotel???

Very Bad service or no service at all! Informed the counter to change the Towel cos it was very smelly but didn't rec new towel. Called housekeeping or reception few times but no one picks up call.
Only given 1 room key, so inconvenience! I wonder how do they rate as 4 stars? Will not go back again even if for free!!!!

Family

8/10

Excellent

19 Nov 2018

Suhaimi

It was a very wonderful stay even though just a night. The room is cosy, bed is fluffy, spacious, toilet is well maintained, have variety of food for breakfast, hotel staff are helpful. . Overall is nice. Will come back again my next trip here and will recommend friends.

Family

4/10

Poor

04 Nov 2018

Inn

Booking for 1 exclusive double bed but was given 2 single bed due to so many people. Toilet was smelly.
Breakfast request for half boil egg with the staff and she noted. We waited for our half boil egg and did not send to us. This is not the first time. The last time I went they did the same thing. We request from the staff and even ask me how many we want but never send to us. They never top up the food and drinks. The service was no good...

6/10

Pleasant

30 Oct 2018

Jennie

The facilities look old and there are no proper maintainence on the facilities. Our toilet door is faulty and can't closed and air-conditioning is not cold in a bed room.

Friends

4/10

Poor

23 Oct 2018

Teck Kian

Bad Service Hotel

The room has crocroch, the water heater is slow, takes more than 5 minutes of running water before feeling warm water coming. Bath water splasing out of bath area as bad design. Air con remote not controling the AC, informed front desk personally and nothing was done...very bad service, food was lousy too...

8/10

Excellent

21 Oct 2018

Verified traveler

Room Service

It would be great if the hotel provide free ice cube.

6/10

Pleasant

28 Sep 2018

Verified traveler

Location is good. Near to Nagoya Hill shopping mall. However, housekeeping service should improve. I have requested for hair dryer but it took about 40 mins to send to my room. Concierge service was excellent. The staff recommended us a few places for dinner and massage. Hotel taxi service is having 50% promotion. Superb worth!

Friends

8/10

Excellent

27 Sep 2018

Verified traveler

SMELLY OLD TOWELS

The only thing i didn't like about this hotel are their very old smelly towels. I mean really old and smelly you wouldn't even use it as FLOOR bath towel. We had to use our clothes to wipe us dry after shower and had to go to a salon to wash our hair instead. Room is ok but bring your own towel if you decide to stay in the hotel

Friends

8/10

Excellent

11 Sep 2018

Verified traveler

Worth the stay

For the price we pay, food is considered very good already. Bed is comfortable to sleep. 2 pillows provided which is important to me because i can't sleep with 1 pillow. Walking distant to Nagoya Hill shopping centre. However, we booked for double bed but no double bed available and given 2 single beds. Beside the building, there is a pharmacy. Opposite the building, there are food stalls which is cheap and good food.Free dropped off provided from 4 pm to the 3 shopping centre. Overall, still would recommend to stay.

Partner

8/10

Excellent

02 Sep 2018

Kelly

Relax and Pleasant

Hotel are nearby all the shopping mall and seafood restaurant

8/10

Excellent

26 Aug 2018

saharom

Okok

Only the shopping mall is mcuh away from the hotel.

8/10

Excellent

13 Aug 2018

Crystal

very nice and professional staff , gym is nice , but the pool was too small !

Partner

8/10

Excellent

08 Aug 2018

Jacky

Decent hotel

Bed is very comfortable. Area is very close to city but not walking accesible. Breakfast was pretty much plain and simple. Price is cheap. Room view not to expect much. Room facilities is below average. Overall, still a pleasant stay.

10/10

Exceptional

05 Aug 2018

alee

Great hotel

Choose non smoking room but end up get smoking room but we had no problem with it. Only that the room toilet water temperature is mostly too hot, and if change to cold, the water pressure is lesser. And saw afew cockroaches in the room. Other than that its a great stay without the renovation.

2/10

Poor

17 Jun 2018

Randell

Run down and uncaring staff

Nahoya Mansion, Batam, Indonesia.....Yeah, should not have believed the reviews....Come to find out they were made by \"Local Guides\", not by people who have actually stayed at the hotel. This place is horrible! Checked into our 2br suite....curtains/blinds broken, one bathroom had no drain in the shower and the drain it drained to was blocked flooding the bathroom, also had a gap over the window big enough to place you hand in ALL the way to the outside of the building. The second bathroom had no shower curtain so water splashed all over the floor, water leaking from the ceiling, and there was absolutely no water pressure in either bathroom! The plugs for the appliances we're different from the wall sockets...had to call down and have adapters brought to room, and in general...the room was just in bad disrepair. What made it worse was the staff really doesn't care...As I was explaining what was wrong with the room, The manager just smiled/giggled and gave a very insinsire apology, never taking what was wrong with her hotel seriously.

So, after discussing the issues with the manager on duty (the GM and Assistant GM were not located on site) The hotel offer an identical room.....all the way down to the exact same issues of the first room, including the gap over the window where I could stick my hand outside! Yeah, Seriously!They have refused to move us to another hotel and refused a refund or any type of compensation.

2/10

Poor

05 Jun 2018

Isna

Unsatisfactory. The room was dirty. Staff were unhelpful, inflexible and unwilling to help. No attentiveness nor service recovery even after I’ve voiced out my utter disappointment.

Family

4/10

Poor

29 May 2018

Hui Min

Not so good

The hotel was older than expected. Towels had a funny smell and the room was dusty. Location is inaccessible and food options in the hotel was bad. General service quality received could be better. We were mostly ignored when we asked for something or called to request for extra toiletries. The only exception is this one lady who could speak various languages. She made it a point to make sure we get our eggs at breakfast and enjoyed our meal.

Friends

8/10

Excellent

19 May 2018

Verified traveler

A good hotel with cleanliness and feels like home.
I will recommend this hotel to friends and families.

8/10

Excellent

14 May 2018

Alicia

Review

Staff was amazingly friendly! Stayed in the 2 room suite and it was a lot bigger than I expected. It was more like an apartment. The room clean with all the basic amenities. The air con is not central so you can adjust it to your preference, only bad point is the the electricity shuts off if you don’t leave the room key in a slot and the room takes a while to cool down and is quite stuffy till it does. They are quite strict about check out, anything after 1pm is auto charged S$35 (but then you have the room till 5pm which is quite affordable.) The location is not the most ideal though, the mall is close by but not walkable.

Friends

10/10

Exceptional

05 May 2018

Verified traveler

Good stay

Very nice experience staying in the hotel. Clean and confortable. The hotel share the same facilities with the residence. Just be aware that people there are very hostile towards grab driver.

4/10

Poor

18 Mar 2018

Matt

Booked by mistake

Staff on reception were extremely slow to book us in first denying they had our booking. The corridors were scruffy. The room was old. We realised we had booked the wrong hotel at that point and immediately asked for a refund for our two nights or at least the second night. We were refused. We moved to the Nagoya Hills Hotel down the road - the hotel we thought we’d booked - which was almost the same price and absolutely faultless and in a better location.

8/10

Excellent

11 Mar 2018

Frank

Comfortable Hotel within Nagoya Hill

Overall Hotel Stay was pleasant and comfortable.
5mins walking distance to shopping centre.

4/10

Poor

19 Feb 2018

LAWRENCE

bad location, bad experience

if you are expecting that this hotel is just beside or opp Nagoya shopping mall, nope is not.
you need to take at least 5-10min taxi ride which cost around 30-50k rph. by walking the route is not that convenient as well. manage to check in slightly early than 2pm, leave my luggage at concierge and ended up the bag got few scratches.

Family

10/10

Exceptional

01 Jan 2018

jeff

best choice to stay in Batam.

the staff is 5 star and go out of there way to serve you the facilities are great and very clean the laundry service is 5 start and will have you stuff back the same day if you get it to them in the morning. the wifi is hard to connect but once connected it is fast and works great. the beds are too hard and could be changed but no springs or nothing like that sticking you in the back. the only improvement I could see is to add more selection with western foods to improve the menu. the room service is fast and 24 hours. Best place I have stayed in Batam its also close to shopping and restaurant's plus easy access to ferry terminal harbor bay which is quick to Singapore.

Partner

10/10

Exceptional

25 Nov 2017

Zahirah

Nagoya Mansion

Everything was great, the bath mats didn't look the cleanest but oh wells, it is just for your feet so I don't mind too much. Hate that getting a grab/uber there so hard tho. Overall, good stay .

Family

2/10

Poor

24 Jan 2017

firo

No Gud location ..

Not so Gud location ..didn't worth for what we pay..very small Swimming pool as it is common for residences and hotel rooms....lobby is so stinky..not a comfortable stay for us .....The safety measures are good..

6/10

Pleasant

27 Dec 2016

Verified traveler

Limited food variety
10 min walk to the nearest shopping mall but quite dangerous

8/10

Excellent

13 Dec 2016

Verified traveler

Great stay!

Great stay..room was very comfortable..however need to walk besides bushes to the nearest eating area..

6/10

Pleasant

06 Nov 2016

alex

House keeping

Ask for toilet roll from 0900hrs till check out still not yet receive.....

10/10

Exceptional

11 Aug 2016

Low

Comfortable stay for a 3D2N leisure

Comfortable stay with nice bed. Need to walk 5min to get to the shopping mall. Enjoy watching HBO HD channel.

Family

10/10

Exceptional

06 Aug 2016

zurah

Enjoy very much

Never expected the hotel up to my taste...the room was huge very clean n comfortable to stay.....the staff was very friendly n we manage to check in before 2....breakfast was very tasty n i enjoy it every single food of it......i should make a comeback

8/10

Excellent

19 Jun 2016

Verified traveler

Good Services from all staff. Comfortable big bed.

Greeted with good service by staff.
Housekeeper, front desk and maintenance are prompt when requested for service,

8/10

Excellent

14 Jun 2016

Marwan

Leisure fishing stay at batam

nice breakfast

Family

8/10

Excellent

13 Jun 2016

Verified traveler

Good stay but able to improve

4 of us went and we were given an early check-in even though the standard check-in time was in the afternoon. Staff were very friendly as we were greeted by many of their staffs as we walked around the hotel. Rooms were good but the hotel was quite stingy on things like bottled water as we couldn't request for more. Food in the restaurant is edible but not fantastic. Breakfast buffet wasn't too good as well as refill was slow and food was nothing much special. What's more was that there weren't sufficient seats to cater to the large size of the hotel. So if you're looking for a clean and nice hotel to stay in you can come here but if you're looking for great food this is not the place to come to.

Partner

8/10

Excellent

06 Jun 2016

Verified traveler

Very good service and helpful staff.

Had a good time and only about 10 mins walk to the mall. However the water from water heater is not even warm. Stayed on the 20th floor with view of Singapore

10/10

Exceptional

06 Jun 2016

Bak

Good location

The hotel staffs is prompt to my request and the facilities is excellent..Great location in Nagoya..walking distance to my shopping & eating destinations

10/10

Exceptional

25 May 2016

MOHAMED

Best Hotel

It was a tremendous stay for me and my friends as this is the first time we are staying there. Hotel is equipped with all the things that i need. Furthermore, all the staff are very friendly and helpful. Congrats to all the staff of Nagoya Mansion. Will visit again soon

Family

8/10

Excellent

03 May 2016

Mohd Frey Farid

Breakfast

Overall it was a good place to stay. Nice location. But only thing that's lack was the breakfast as more staffs are needed to smoothen the flow of the foods replenishment and all, Esp during neibouring country on long weekend holiday.

2/10

Poor

12 Apr 2016

Jordan

Poor room services

Poor services

Partner

10/10

Exceptional

05 Apr 2016

MOHAMED

Wonderful Experience

It was a marvelous stay for me and my friends as this is our first time staying in this hotel. The hotel staff are very friendly and what makes me please is that they even manage to get the room that i requested. What i can say is that the hotel is equip with everything that i wanted. Congrats to all the staff of Nagoya Mansion..

Family

10/10

Exceptional

13 Mar 2016

SABBY

Great

Very nice

6/10

Pleasant

24 Feb 2016

Seman

Friendly staff. Room's had bad odor due to dirty linens.

Partner

8/10

Excellent

09 Feb 2016

Verified traveler

Pleasant Stay

Pleasant stay with family of 4 with 2 young kids

Family

4/10

Poor

17 Jan 2016

thomas

Almost closed the city but to much traffic

I stay 2 days in the hotel , the first day still accepted , but 2nd day I got the room toilet door was not able to closed properly , AC is not coolest enough , and for my friend room asking for extra cabin key , employed said not available as his girlfriend want to go out to other place ,so could not have her own key back to her room, and need to go reception again . And only have small swimming want to rate 4 star facility is so disappointed to me . Please Expedia checked your ownself thank you

6/10

Pleasant

11 Jan 2016

Wen Yu

Far from good

This hotel is a far cry from how wonderful it was in 2013. I guess the high occupancy rate has generated wear and tear significantly within a mere 2 years.

Bathroom leaks water like mad, no shower door to close. Towels stank!

We paid extra to book a non-smoking room with city view which they forgot to reserve. Compromised with a smoking room with a VERY limited view, facing the hotel pool and a forest (We were there for fireworks by the way). Had to stretch our necks to watch them. Not very pleased with this. The ventilator is shared by other rooms, so even if we didn't smoke, you will smell smoke.

Decided against swimming because the hotel staffs often had friends sitting together with them by the pool and smoking away.

I thought my 2nd visit would be awesome, but I ended up disappointed. So was my partner.

Partner

8/10

Excellent

06 Jan 2016

Poh Tin

Family trip to batam

Quite happy with the room except a bit far to Nagoya Hill shopping mall

Family

8/10

Excellent

04 Jan 2016

Poh Tin

Family trip to batam

Price are good and reception is friendly.

Family

2/10

Poor

28 Dec 2015

lily

Hotel with pungent urine smell

I stayed in the business two bedroom apartment for one night. The room is very spacious, with two rooms, living room and a kitchen. Room is spacious, and fully equipped. The night stay was fine. However, when we woke up the next day, the living room was filled with pungent urine smell (imagine a public toilet with multiple unflushed units). It is unbearable, we weren't able to stay in the unit much longer and checked out as fast as we could. We believe that the smell came from the hotel ventilation system, but did not bother ( nor interested) to find out more. If you want to experience staying overnight in a pungent public toilet, this would be the place to go to. Otherwise, you should look elsewhere.

6/10

Pleasant

28 Dec 2015

Angela

Hotel is faraway from town

Hotel is too faraway from BCS and not so near to Nagoya Hills shopping, still need to take taxi. Hotel staffs & hotel driver are all very helpful and friendly. Hotel rooms are clean and airconditioner temp are adjustable.
Overall stay is quite happy but swimming pool is too small and near to dining area.
Breakfast has not much variety of food but was happy that there are vegetarian food available. If you're a light sleeper dont take the room facing cityview in tower A as mosque chanting starts early morning.

6/10

Pleasant

09 Dec 2015

TENG TENG

Location not ideal

Location wise not very ideal, nearly not possible to reach the mall by foot despite it is not very far away as shown on map. Breakfast served is either too bland or over-cooked. Decent rooms and price though.

Family

8/10

Excellent

04 Dec 2015

roger

Average can improve