Name: Triniti Batam
Address: Jl. Raja Ali Haji Komp. Boulevard Nagoya 11 - 18, Batam Island, 29443, ID

4/10

Poor

12 May 2025

Choon Ngee

More with Expedia. I booked a deluxe rm and paid to Expedia. But the hotel never received the booking and was fully book.
Tried to use the Expedia app to communicate with the chat bot. It hangs and never been able to connect for at leasd 10 attempts.
The hotel went out of their way to provide.me a spare room. But kt was old ans smells.

Worse booking experience I had with Expedia.
Money collected upfront with no confirmation from vendor, and non-existent support.

Leisure Self

2/10

Poor

06 Apr 2023

Senthan

My suggestion is Expedia suppose to remove this hotel from their booking list, when I arrived I was given truly bad room with unclean bad... I question about it, and they said sine I booked via online / Expedia... this is only room available.

Since the room is not in good condition, they asked me to pay additional cash to upgrade to better room and unfortunately I have no choice and end-up with I paid double the price.

If Expedia is standing behind for their customers... I should get my money back.

Location of the hotel also I wont visit again.

Leisure Self

2/10

Poor

07 Sep 2019

Verified traveler

Will never come back again...strange noise happened!

Leisure Partner

6/10

Pleasant

14 May 2019

Verified traveler

Plus not working and I have to use tv plug

2/10

Poor

07 Feb 2019

Whippingpillow

Checked in too late around 4pm, we requested for extra pillow, toothbrush and towel and they ask for extra charge and i was like “are you serious?!” From the time we arrived, then waited too long to check in and now this? The service is really poor, never gonna come back to this hotel. And the worse is each room they provided only one toothbrush, are we gonna share one toothbrush? I was really disappointed 😩

6/10

Pleasant

30 Oct 2018

Verified traveler

Good

2/10

Poor

01 Jul 2018

Edwin

The check in experience was bad. Staff are unprofessional. Gave me the wrong room and I had to go up n down 3 times to get the correct room that I booked and it smelt weird. Breakfast was quite bad and the typical eggs which is supposed to be free was chargeable. Quite disappointing.

Partner

10/10

Exceptional

01 May 2018

Ashin Ryan

Great hotel

Room is big. Strong shower with hot water. Ideal place for long stay.

2/10

Poor

18 Feb 2018

Verified traveler

room is too small and poor. inconvenient location. poor breakfast. only one tooth brush.

Family

8/10

Excellent

20 Nov 2017

Jess Tan

value for money

Great location & price

Partner

8/10

Excellent

16 Apr 2017

Gregory

Good value, surprisingly large and modern room.

It's nothing fancy but compared to other hotels of similar style/price category this was actually a positive surprise. Room is quite large, bathroom modern and fairly clean (by Indonesian standards ...). Hotel is located a bit away from everything but it's actually quite strategic. It's only a 10-15 min. walk (along smaller back streets rather than the busy main road) to nagoya hill or down to kampung bule.
Free wifi was working flawlessly and there is even a small desk and chair to get some work done.
My only real complaint: the aircon in my room was barely working.

6/10

Pleasant

02 Apr 2017

Ravindran

No comment

Firstly need to mention about location not that good becoz need to go somewhere I can't get taxi so I need to walk outside also at night very noisy becoz people playing football late night beside the football court .

Secondly when I stay that night was black out no power at all , nobody come to on back power . I waited quite long until I cal the operator then only on back power . Seriously the service quite bad .

Thirdly they say breakfast is free but i pay for half boiled egg that is unacceptable . I'm quite disappointed the hotel service .

Thank u

6/10

Pleasant

05 Mar 2017

Verified traveler

Clean hotel

Nice room good hotel but in a very lonely lane 150 meters away from a busy street. In night the walk thru the dark alley could make one pensive as there could be a rat or two for company

6/10

Pleasant

02 Mar 2017

Ricky

Nice hotel new to Shopping..

I love the Hotel stay but supply of slippers,tooth brush and soap only one set for both of us.

4/10

Poor

31 Jan 2017

Ali

Short Stay

Limited tables for breakfast,small space could not catered big crowed. Limited food and slow to replanish.

10/10

Exceptional

12 Sep 2016

syed

Cheap & worth the price

Shower is strong, friendly staff only a bit distane to the mall.

8/10

Excellent

26 Jun 2016

KAMARULZAMAN

Its a wonderful holiday we have there.....Service is good....staff is warmth....Breakfast although it is simple but overall we loved it...will definitely come over here again...tq.

2/10

Poor

14 Nov 2015

Dewiyana

the bath room is so slippery

Family

2/10

Poor

07 May 2015

Verified traveler

Bad experience

No beverages and electric kettle inside the room. Not convenient as shopping mall are far from the hotel.

Family

8/10

Excellent

01 May 2015

CHUN HONG

worth staying again, walking distance to shopping

The room was cosy and the shower jet was strong to make bathing enjoyable. The hotel staff was helpful in providing directions to the nearby shopping malls. the breakfast buffet was decent. We would consider staying here again.

Partner

10/10

Exceptional

30 Dec 2014

Glenn

Pleasant Stay at Triniti Hotel Batam

I really enjoyed my stay at Triniti Hotel Batam. For the price that I paid, I find the hotel to be above my expectation.

The staff at the reception though slightly poor at english (still able to communicate), are very helpful and friendly. They are also efficient at helping me with my problems such as 'card key not working','lack of towel' because we added 1 person above other requests. The rooms themselves were neat, tidy and clean including the toilets. We only had issue with 1 room where the bed sheet was slightly stained.

The general location of the hotel is also ideal as it is located within walking distance of Nagoya Hill shopping centre. However there is a short segment of road (1-2 mins walk) leading to the hotel that is dark.

Book this hotel remembering how little you paid and you will be thoroughly surprised at how nice the hotel is. I really enjoyed my stay here and would return in future.

Family

6/10

Pleasant

25 Jun 2014

Sandy

Location of Hotel

First time to this hotel , it wasn't that bad at all, rooms reasonably clean except they don’t provide room slippery and you got to go down to the counter collect yourself. We dare not go out night time as the hotel location near to the residential areas and a small football pitch in front the hotel where the locals will gather there to play football.

6/10

Pleasant

04 Apr 2014

hassan king

clean

short stay..not much to say

Family

6/10

Pleasant

28 Feb 2014

Aaron

Value for Money

Generally the hotel was value for money. They had a TV, Telephone and Fridge in room but no Coffee Maker

6/10

Pleasant

21 Dec 2013

Scott

Keep you expectations low

Keep your expectations as low as the nightly rate and you'll be OK. This hotel will do in a pinch (could not find another hotel), but the room was dirty and not very comfortable. Staff is very nice - hotel is close to Nagoyah Hill.

Family

8/10

Excellent

23 Aug 2013

joystars

good hotel facility, nice breakfast 4d bugget Htl

everything are ok, the manager allow us to axtance another 30 mins without charge. =) breakfast are delecious ( kuetiaw goreng) . except the toilet bowl cover are dirty at the back of the bowl cover( the 2nd part). the Spa timing. was open at 11am. we didnt know if the spa was open until late. no information from the reception! on 19 augst. the facility for the SPA area are undermaintanance! they give clothes for us to use the jacusi. but the towel are chargeable! the location a bit far from the main road! noon time are ok for walking. but feel unseft during night time! overall.... the hotel are ok!

Family

4/10

Poor

13 Aug 2013

SAA

Good if you are planning just for an overnight stay.

1) Service is alright though I had a tough time trying to get the housekeeping through the phone.

2) Ordered room service at around 12:10am and food (2 dishes) came only at 12:55am.

3) Room is quite clean - acceptable at the price paid.

4) Breakfast buffet is disappointing.

5) The hotel, though quite near Nagoya Hills Mall, is quite tedious to get to.

In all, as long as the price does not go beyond SGD$50 per adult, then it's alright. Otherwise, I would recommend another pricey hotel that would be worth your money.

4/10

Poor

27 May 2013

Mwoxen

Backyard view

Cant recomend it

2/10

Poor

31 Jan 2013

Verified traveler

Extremely noisy and pathetic

The hotel is located right across from a soccer court, which is in use 24/7, particularly during late hours between 10 pm to 3 am. Soccer competitions are held every night - players and spectators shout and yell all night long. This is in addition to lots of other noises caused by other hotel guests and staffs. It's impossible to get a good night sleep at this hotel.

It's extremely hard to communicate with the hotel's staffs as they can barely speak English. The breakfast menus are so pathetic - don't expect a continental breakfast you normally get - there are no decent milk, bread, cheese, yogurt, cereal, juices. The hotel location is so far from the must-see sights.

4/10

Poor

03 Oct 2012

Verified traveler

Very bad. The keycard did not work 5 -6 times and each time it didn`t work, I had to come back down to the reception to get it replaced. The hotel stay are not trained propoerly & don`t know how to treat the guests properly. (Don`t know to anticipate the guests requirements).

8/10

Excellent

16 Mar 2012

Frans

Nothing wrong.

Nice hotel and a good value bij hotels.com.Big room and basic but ok. breakfast.

4/10

Poor

01 Feb 2012

chris

discrepancies noted from the hotels.com website

i read and choose carefully before i decided to book triniti via hotels.com website. the forum is full of good comments and i am ever more excited to go batam this time round.

when i reached the hotel, i realized my hotel room window is facing the main road with the curtains not thick enough to ensure privacy in the room. i feel very uncomfortable and unsecured as most of the times, people walked past your hotel room window.

as i noted in website, they mentioned lcd tv but i am disappointed to see crt tv 21 inch. there is also no cupboard to hang you clothes decently. lastly, the breakfast is the most pathetic breakfast i had ever encountered in batam but luckily the taste is acceptable.

last but not least, i can hear renovating sounds close to midnight on my first night.

the service staffs are friendly and helpful though and the distance to negoya is near provided you know your way. my friend and i like the sauna and steam room too.

4/10

Poor

08 Jan 2012

Batam Regular

You can give it a miss...

1) The floor is tiled and sticky so I have to wear slippers.
2) The bedsheet do smell alittle and matteress is not comfy when i checked in.
3) The walk towards to main road/ noyagohill maybe challenging for some.
I think those who are on a budget can get more value for money deals elsewhere.

Partner

6/10

Pleasant

11 Dec 2011

Verified traveler

if you are going out at night or want to have a quick city tour , make sure you get from the reception a real taxi not a private car driven by localguy working as part time.

8/10

Excellent

02 Nov 2011

ismail

Best place for a short stay.

I only stayed here for a night. My check-in and checkout process was very smooth. Has lift to every floor. The room was big, very clean and simply furnished. The surrounding is quiet and no disturbance. If u are planning for a short stay and dont wish to spend too much than this is the perfect place to go.

4/10

Poor

05 Jun 2011

Verified traveler

Cheap Hotel

If looking for a chaep place to sleep it is an acceptable place to stay

8/10

Excellent

30 May 2011

Tan

Hotel Triniti Batam - simply value for money!

I must say that the services and quality of the room is simply way too good for the amt. I paid for! I expected something less as I booked the room at a really loW promotional price!! The room comes with cool air conditional, satelite tv, clean bathroom, 2 cosy beds and even a safe in the wardrobe! The wifi at the hotel atrium is really fast too. Its very close to the biggest mall in Batam as well Nagoya Hill shopping mall. I would recommend this hotel to anyone travelling to Batam:)

6/10

Pleasant

13 Feb 2011

Anonymous

bad for solo traveler as street is dark

yes, close to shopping center, but at 8 pm its dark with no one on the street and not safe area to be walking along. used taxi because afraid to walk alone and i am a very, very experienced traveler of over 100 countries and still alive!

8/10

Excellent

07 Dec 2010

Anonymous

Triniti Hotel Batam

The hotel was very clean and comfortable for the price. Additionally, the room was very spacious. My only draw back about the hotel was the area. The area doesn't seem very safe, especially for family. Also, be weary of the inflated prices for foreigners on this Island, know your exchange rate and translate every transaction with your local currency in mind. We were there for the nightlife and food. Golfing is also prevalent on this Island, and the sea food was very fresh (Golden Prawns Restaurant).

Family

8/10

Excellent

02 Nov 2010

Anonymous

Cable ski

It's worth the price you pay for the hotel. The breakfast was great too!

Family

6/10

Pleasant

25 Mar 2017

Verified traveler

친절한 직원들

방은 크고 조용합니다. 깨끗하진않아요. 직원들은 전체적으로 착하고 좋아요
주변에 큰쇼핑몰이있어서 거기서 식사를 해결했습니다.
다만 전체적으로 음식가격이 자카르타보다 비싸서 의아했습니다.

8/10

Excellent

17 Oct 2013

hiloiuki

悪くないです。

ハーバーベイを港に選んでいれば、近いし便利。

目の前は暗いが、一本出ればコンビニエンスストアがあったりするので良いと思う。

シャワーもお湯がシッカリ出たし。
冷蔵庫もクーラーもテレビもちゃんとしていた。
セーフティボックスもあり。

2/10

Poor

04 Jan 2012

Verified traveler

お勧めしません

ルームクリーニングは適当で、タオル等いつもなにかが足りない状態。従業員の愛想はそう悪くないですが・・・。安い価格なりのホテルです。

8/10

Excellent

11 Aug 2010

JITSUHO

4階のVistaRoomでしたがインターネットは通じません。

4階のVistaRoomでしたがインターネットは通じません。フロント近辺しか通じないかと思います。設備欄に記載のあるドライヤーは部屋にはありませんでした。
Doubleの部屋を予約したのですがSingleBedを2台横並びにしてあっただけでした。
全室禁煙というわけではないみたいなのですが灰皿は1階のレストランにしかなく、部屋への貸し出しはありません。
フロント係はあまり英語が得意ではないようですので、電話では通じない事があります。対応自体は気持ち良く対応してくれます。
NAGOYA HILL HyperMart Matahariへは徒歩10分程ですので明るいうちは歩いてもいいかと思うのですが、夜間はこのホテルの周りは相当暗いのでタクシーが良いかと思います。
徒歩３分位のところにサークルKがあります。