Pacific Palace Hotel

Indonesia , Batam
BATAM KEPULAUAN RIAU, Jl. Duyung Sei Jodoh
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50 reviews shown

8/10

Excellent

15 Mar 2026

Maribeth

Inhouse spa was good and competitively priced , room is spacious and clean, breakfast has a wide selection. Just ordering ala carte at the Chinese restaurant took longer than expected.

Front desk personnel speaks good English so it was a good check in and check out experience.

Friends_and_family Family

10/10

Exceptional

13 Feb 2026

itta

Good for staying with family or stay on friends trip

10/10

Exceptional

12 Dec 2025

Sylvester

Very large, clean rooms. The staff is exceptional. Restaurant, ATM, shopping, fitness center, massage, etc. On site. The prices are the best!!

Leisure Self

8/10

Excellent

10 Jul 2025

Will go back to this hotel

The hotel is bit dated but still good atrium and felt open. they can do some renovation to improve the old look. however, i liked the open area of the hotel.

Business

10/10

Exceptional

15 Jun 2025

Suresh Chris

Nice place and easy to travel around to the places of interest

Leisure Family_with_children

10/10

Exceptional

26 Mar 2025

Suresh Chris

Nice and accommodating. The breakfast was delicious

Leisure Family

10/10

Exceptional

15 Dec 2024

Wee Peng

Good hotel

Staff are all very friendly and professio2

Friends_and_family Family

10/10

Exceptional

25 Oct 2024

MOHD

Everything was superb and excellent...sure will book again next time

Leisure Self

10/10

Exceptional

05 May 2024

Frankie

It’s like going home….

I hv always been impressed with their level of service and staff’s attitude. They go way out to make sure guest hv a great home like experience. Thank you!!

Partner

10/10

Exceptional

22 Apr 2024

Frankie

Great stay as usual!

I hv been staying here in my last few visits, the staff is extremely hospitable and friendly. They upgraded my room because Inam a frequent customer which is much appreciated. AC is cold enough and the only feedback for management is consider sound proofing windows for the outside facing rooms.

Self

8/10

Excellent

13 Feb 2024

KENTARO

ROOM is big enough.

Self

6/10

Pleasant

27 Sep 2023

Andy

Room 713

The window view of Room 713 is blocked by the lift structure visually. I was told by the front desk staff that there is no other rooms available on that night of our arrival on 22 September. We have to bear with the \"no window view\" until we check out of the hotel. This is the second time we stay at Pacific Palace Hotel and will be the last time. It is confusing that I have reserved 4 rooms online at a month ago and fully paid, so the hotel management failed to arrange a better room for us. The hotel staff told me that I should find out in my own capacity about the living condition of Room 713 before booking online. Please tell me how the hell should I know i have been allotted to Room 713 and also the living condition of Room 713 where my source of information comes only from the illustrations of the hotel website? Should not the hotel management be responsible in looking at Room 713 and other rooms affected by the lift structures?

Friends_and_family Friends

6/10

Pleasant

24 Sep 2023

Andy

Room 713

This is our second time staying at Pacific Palace Hotel. I recommended this hotel to my friends as we will be visiting Batam again on the weekend of 22 - 23 September. So a month ago, I booked 4 rooms for the group. On arrival, we were told by the counter staff that Room 713's window is visually blocked by the lift structure. So my colleague who stayed in that room has to shut down the window at all time. We asked for a change of room but was told that all rooms were taken up. Can the hotel management look into this issue of Room 713 and all other vertical and corresponding rooms? It was a killing joy for guests who have to put up with such living conditions. This will be the last time we are staying at Pacific Palace Hotel.

Friends_and_family Friends

10/10

Exceptional

08 Jul 2023

SUDHAKAR

6/10

Pleasant

14 May 2023

JEFF

Curtains need to change to blackout ones as the sunlight really shine through the existing curtains when we sleep

Friends_and_family Friends

6/10

Pleasant

29 Jan 2023

wishXsr

Quite run down hotel. Cleanliness need to improve, towel are not clean

Leisure

8/10

Excellent

06 Sep 2022

SOON

Unique design.

Leisure Friends

8/10

Excellent

13 Jan 2020

Candy

We are happy with the stay

Friends_and_family Friends

6/10

Pleasant

24 Dec 2019

Verified traveler

Food & ambiance was worse, the room was big but run down with the price, not worth it.

Leisure Family

10/10

Exceptional

06 Dec 2019

Verified traveler

Great place to stay, peaceful enviroment staff are friendly

Leisure Friends

8/10

Excellent

05 Nov 2019

Verified traveler

room was okay. was upgraded, room had an extra bed. would have preferred a smaller room.

Leisure Self

8/10

Excellent

12 Oct 2019

Connie

2Day1Nite Stay

Design of the hotel unique, like staying on a cruise ship. Conveniently located near Seafood restaurants and shopping mall. Room is dated though but clean. The kerb near the shower area is too low and water is splashing out to the toilet bowl area when showering. Just a note, the air in the room is a bit stale would be good if there's room freshner. Staff very friendly and helpful.

Partner

10/10

Exceptional

09 Sep 2019

Verified traveler

Booked Cabin Room for 4 room they upgrade all the room to Deluxe, but 2 of the room not ready when we check in.

Friends_and_family Family_with_children

6/10

Pleasant

17 Aug 2019

Verified traveler

The bedsheet was not changed and smells pee.

Friends

8/10

Excellent

28 May 2019

Manikandesh

Worth for stay family

Worth for family stay
Good breakfast
Room size was very good

Family

10/10

Exceptional

14 Jan 2019

Verified traveler

Good staff and service

Good stay

8/10

Excellent

28 Mar 2016

Verified traveler

pacific palace

The rooms are spacious very near to ferry terminal by car within.3 mins but nothing much at surrounding area... no 711 if yes have to walk around 20mins to the nearest shop..

10/10

Exceptional

28 Dec 2015

Debbie

great experience

had a wonderful stay. the massage was great. went two times.
easy to locate from harbour bay ferry terminal.

Partner

8/10

Excellent

14 Sep 2015

HAMID

A bit noisy from the club music and the toilet hv a fish smell

Partner

8/10

Excellent

22 Jul 2015

Pak Kin

Value for money stay.

Everything was fine except the swimming pool water is milky and has a salty taste.
Could not find the indoor swimming pool as mentioned in the hotel website. Ask the hotel staff but direct me to the outdoor pool. :(
Overall the hotel is nice for short stay.

Family

6/10

Pleasant

26 May 2015

Verified traveler

Good stay...

My stay was peaceful. Had a great stay despite a rundown hotel but overall its awesome.

8/10

Excellent

12 Jan 2015

soundar

Nice hotel , breakfast quite ok nd lot of dishes,

Overall nice hotel to stay if you don't do the QC job at the hotel .., AC working well, clean bed nd towels , but the floor Matt is quite old .., not bugs nd flies inside .., but a bit costly compare tk with other hotels .,

2/10

Poor

22 Dec 2014

Verified traveler

Poor

Condition of hotel looks very rundown

Family

8/10

Excellent

20 Dec 2014

Verified traveler

Amazing stay

3d 2n vacation and it was crazy good. Full on comfort, staff made me feel homey and comfortable. Would recommend it to anyone.

6/10

Pleasant

17 Dec 2014

Verified traveler

Clean Room.

Room was cleaned and spacious but hotel was a little rundown. Room was not readily for check-in by check-in time.

The breakfast was below average.

Partner

4/10

Poor

02 Dec 2014

CHONG WEI

wifi

Room no wifi

Family

8/10

Excellent

20 Oct 2014

marcella

.....

Recepcienist her name start with 'S'(female), she forgot to re-scan our room card key after we extend 1 more night to stay. The staff 'S'(male), did our pedi n meni, the worst experience ever, it was not properly done. He just simply applied the nail color with spoiled product, as we picked the colors we want all spoiled, i think probably the rest of the nail color is spoiled too.

Family

8/10

Excellent

12 Oct 2014

Good Location

2nd time here, the experience so far has been ok. It is about 5mins walk away from harbourbay ferry terminal which is a plus. I was charged 50,000 to go to the hotel from the terminal, so you are advised to just walk the short distance. Variety of food is ok, not great but definitely better than some hotels in batam. Overall experience was ok. Please note that you must deposit $50 at the counter b4 check in. taxi services provided by the hotel is more expansive then the ones you flag outside

Partner

6/10

Pleasant

08 Sep 2014

Zack

Review

Room - Cabin
Pros
The room is quite spacious with lots of room space for walking or an addition of a queen size bed
Convenient located near harbourbay ferry terminal.
Short ride to shopping malls
Comes with 3 pillows for a queen size bed

Cons
Toilet is very small, and conditions of the toilet is not very good with broken hanger.
Lighting is very poor for the room
Require more cloth hanger in the wardrobe.
Air con is weak and it is not digital, have to adjust it using a knob, and at full blast, room is not very cool.
Service counter is slow in receiving customers. Queued for 10 mins just to talk to the counter when there is only one person in queue. (One customer service officer at duty...)

10/10

Exceptional

27 Aug 2014

Peter

Good wrap

Good clean hotel with good sized rooms and good breakfast hall. Close to ferry terminal where there are great seafood restaurants. Interesting artwork and murals. Good value hotel.

6/10

Pleasant

29 Jul 2014

Its a nice hotel & good for family

The hotel has a super elegant interior,the pool is so big n i chose it for the kiddy pool but the water was quite cold though.

6/10

Pleasant

13 May 2014

sal

Only big room ..poor breakfast & wifi just at lobby hotel.

6/10

Pleasant

28 Apr 2014

Sally

Nice hotel close to ferry terminal.

Overall had good experience with staff and our breakfast in the hotel. We stayed in a superior room with quite a spacious bathroom.
Upon check in, we were been greeted politely. Except for part that my request not to assigned for corner room have not been met.

8/10

Excellent

09 Mar 2014

Jaslyn

Clean & comfortable stay

This is the 5th time I am staying in this hotel. The rooms are big n clean. All are well maintained. Very nice dim sum buffet. The only bad thing is there is only WiFi in the lobby, not in the room. Overall, good stay. Will go back again.

4/10

Poor

29 Dec 2013

isabelle

DISAPPOINTED

This boat-shaped hotel is noisy: the large swimming pool surrounded by 4 floors of rooms is well used and voices of children screaming echo loudly to the rooms on higher floors, with the pool pumps working for hours on end. The room, bathroom and breakfast room were dark, with poor lighting. Despite efficient and friendly service, breakfast was well stocked on Southeast Asian food, but Western table of the buffet was minimal, with crusty bread frozen one day, soggy the next.

10/10

Exceptional

20 Dec 2013

theenu

awesome hotel

This hotel is really the best in batam. It looks new and very grand as compared to all the other hotels we passed by. It is very near the shopping places. Customer service is also very good. the hotel breakfast is superb. theres really many varieties of food;every day different choices. best hotel in batam.

Family

6/10

Pleasant

07 Oct 2013

k3ith

very old hotel

The chinese restaurant only operate on weekend. Lucky there is a foodcourt just outside the hotel. Within the hotel, there is a man spa (octupuss), a massage area, just outside swimming pool. The breakfast was disappointing. When u go out ie nagoya hill. Do not take the hotel taxi services, super expensive. Just walk out of the hotel. Plenty of ppl willing to ferry u at half the price.

Family

10/10

Exceptional

25 Sep 2013

Diana

Value For Money with Great Service

The hotel team were very friendly and efficient. The rooms were spacious and clean and also very comfy. I'll definitely book this hotel again.

8/10

Excellent

04 Jun 2013

Ravi

swimming pool out of order

The swimming pool was under maintenance. Staff were very friendly .

6/10

Pleasant

27 Mar 2013

Verified traveler

Abnormal price for a decent stay

Nothing special. The interior, the amenities, are pretty so-so. But you should know about the cleanliness of the room. I've got my bed sheet dirty, i mean so dirty. Either for their towels. I think this wont suit for foreigners who's looking for pleasure in this small city, just like me. Enough said.