Batam Marriott Hotel Harbour Bay

10/10

Exceptional

24 Mar 2026

Wing Seng

The pool area is quite narrow. To make things worse, smoking was allowed anywhere. It could also be no one was enforcing no smoking at the poolside. I was with my kids and we have to keep moving to different parts of the pool to avoid 2nd hand smokes.

Family_with_children

10/10

Exceptional

21 Mar 2026

Murugananth

Clean room

Family_with_children

10/10

Exceptional

18 Mar 2026

Steven

Gym was well equipped and ample space

Partner

10/10

Exceptional

16 Jan 2026

Nadiah

The room was spotless…super clean! Amenities were great. And staffs went the extra mile to decorate the room as it was my birthday. Kuddos to all the staffs…polite, friendly & super helpful!

Leisure Family_with_children

10/10

Exceptional

11 Jan 2026

Mohamed

The experience was simply amazing! From the time of check in, to the birthday surprise during breakfast, the staffs made the stay a cherished one. Kudos to all, you guys at Marriot have truly made my weekend special. Will definitely make marriot my choice again when I come to batam!! 🙏

Friends_and_family Family

10/10

Exceptional

08 Jan 2026

Hung Ming

Staff are very friendly and helpful.

10/10

Exceptional

08 Dec 2025

Ying Ning

A special thanks to Ms Gracia who attend to my check in and check out of hotel. Her warm welcome makes me feel so great during my short staycation. And to all other staffs, they are all so polite and friendly. Keep up the good work! Definitely will visit again

Leisure Family

10/10

Exceptional

01 Dec 2025

Sharlynn

All the staff are extremely friendly, room is very clean, spa is very good.

Leisure Family

10/10

Exceptional

25 Nov 2025

Muhd

Room was clean. Very nice.
Concierge team was good.
All staff was very helpful. Would recommend this this hotel for stay.

Friends_and_family Family

10/10

Exceptional

06 Nov 2025

Soon Huat

Comfort Room

Leisure Partner

10/10

Exceptional

31 Oct 2025

Suraya

Clean and comfy room

10/10

Exceptional

06 Oct 2025

Jolene and Hwee Lee

Room is cleaned and quiet and spacious. Staff are friendly attentive and professional with courtesy. I would highly recommend this hotel to others. Thank you to all staff for making our stay wonderful. See you all again.

10/10

Exceptional

28 Sep 2025

Abdullhakam

Clean and beautiful room. Super friendly and helpful staff.

Partner

10/10

Exceptional

21 Sep 2025

Karen

Service staff is very hospitable- excellent

8/10

Excellent

18 Aug 2025

Swee Ling

Hotel connect to harbour bay so easy walk to hotel even if rain. Service officers at the counters in the check in lobby were pleasant . they allow early checkin and also allowed us later check out. The housekeeping team wrote message card and present us some complimentary hi tea cakes. Lounge area and bar have good views. Nothing much at lounge area during noon.Bed are comfortable.Overall a pleasant stay.

Leisure Friends

8/10

Excellent

05 Aug 2025

Amir

Had a great 3-night stay at the Marriott Hotel Batam! The breakfast was absolutely fantastic—so many options and everything was fresh and delicious. The staff were extremely friendly and helpful, always greeting us with a smile and making us feel welcome. The location is also excellent, convenient and close to everything we needed. The price was not cheap, but affordable.

Only two reasons I’m giving 4 out of 5 stars is because the room style felt a bit dated and the faulty keyless room entrance. They promised to send an engineer to fix the issue (we almost requested to re-program the card 3-4 times every day) but they didn’t —a refresh would make this place perfect. Still, overall a very enjoyable stay and would definitely come back!

Leisure Family

10/10

Exceptional

03 Aug 2025

Grace

Great service from staff

Service par excellent. Shout out to Gracia at reception, Dura at Altitude, floor manager in Goji on 2/8/2025. All staff makes an effort to speak to us.

Partner

10/10

Exceptional

06 Jul 2025

Siew Chng Linda

Love the hotel and staff. They are friendly and very helpful.

Leisure Family

10/10

Exceptional

04 Jul 2025

MARK

Awesome

Super

10/10

Exceptional

16 Jun 2025

HSING I

Stayed 1 night in the deluxe twin ocean view room. Very beautiful hotel . Would stay longer next round. Must swim in their pool. Infinity pool without the heavy price tag.

Leisure Family

10/10

Exceptional

16 Jun 2025

Susiayanto Bin

Amazing experience. Everything was great from the time you step in.although there are some hiccups, their service recovery was excellent!

Leisure Family

8/10

Excellent

06 Jun 2025

Jeannie

We had a wonderful stay at Marriott at Harbour Bay to celebrate our wedding anniversary. The team went above and beyond by decorating our room beautifully and even surprised us with a complimentary cake. The thoughtful gestures made our celebration extra special. Truly appreciate the warm hospitality and excellent service—thank you for making our anniversary memorable!

JJ

10/10

Exceptional

22 May 2025

Sharif

Friendly staff + welcome smile

Business_and_leisure Self

8/10

Excellent

17 May 2025

Sharon

Early in the morning will hear the ferries. Served good breakfast.

Leisure Family

10/10

Exceptional

12 May 2025

Ashemul

Fantastic hotel. Given its 5 star status lives up to expectation.

Friends_and_family Family

10/10

Exceptional

04 May 2025

MICHIO

The room was clean, and the staff spoke to me casually. It was a very satisfying stay.

Leisure Self

2/10

Poor

08 Apr 2025

J

Dirty. Not clean properly. Food was bad.

2/10

Poor

01 Apr 2025

Wee Leong

I would like to bring a few points into concern.

First of all, when I arrived at Marriott at 9.30 I was told to await for available room, and thus I had wanted to have some juice and pain Au chocolat at the illy cafe next to counter. Not only did they forget both of these orders, I had to stand up and walk over 2 times to ask for each (because they forgot both).

I only have had 2 hours sleep at that point, it was frustrating to see others have their food and drinks while we waited for 30mins without anything.

When I gotten into my room, I must admit that the room looks good and I need to rest after. I was awaken up by screaming kids by the pool who were so rowdy (with music playing) that it woke me up from my sleep. It’s been very upsetting as it went on for more than 1 hour.

Even after I called the concerige they said they will ask the people to quiet down but I’m not even sure if they did anything as the noise kept going on. The concerige said, “the pool is close at 8pm as well.” But I felt it was not very appropriate to advise your guest to just live with the noise until 8pm as we are paying customers too.

They did help changed our room after eventually, but while it was quieter, the room we got was smaller overall. I don’t really felt it was fair overall even thought we paid more for balcony but it didn’t felt like we had any choice on the matter.

There’re much more but Expedia has comment limits.

Leisure Partner

10/10

Exceptional

31 Mar 2025

Kartik

The check and in service staff excelled but the restaurant staff specially the pool bar a d the roof top bar both need to up their game

Partner

10/10

Exceptional

31 Mar 2025

Karen

Perfect for a Getaway

Our room was upgraded to the club room and it was a surprise! Love the room (just ask for a room away from the elevator, if possible). The roof top bar is must-go for sunset. Drinks were fabulous! We also went for the ESKA spa and suggest to book in advance to avoid disappointment. Will definitely come back again.

Partner

10/10

Exceptional

31 Mar 2025

Mervyn

Excellent short getaway

A good stay. First time here with my family and we took the sea view. Rooms are clean and spacious. Breakfast a good spread. Decent amount of nearby eateries and marts. Good location for a short getaway. Oh yes. Do visit the spa while here. Very shiok.

Friends_and_family Family

10/10

Exceptional

12 Mar 2025

Roger

Excellent nothing else I can say. Special the fact that all staff greet you by your name gives it a special touch

10/10

Exceptional

15 Feb 2025

ARTHUR

Had a few great days here, staffs were very friendly and helpful. My wife celebrated her birthday and the staffs were enthusiastically making her stay wonderful and memorable. Good for a quiet getaway of relaxation and rest.

Partner

10/10

Exceptional

06 Feb 2025

Abu Bakar

All staffs are very friendly, courteous and very helpful.
Me, my wife feels so good.

10/10

Exceptional

30 Jan 2025

Mkaye

😊

Leisure Partner

10/10

Exceptional

02 Jan 2025

KATHERINE

Staff from reception, concierge, cafe and housekeeping are very polite. Ferry terminal just beside the hotel. Very convenient.

Leisure Partner

10/10

Exceptional

21 Dec 2024

y

all staff kindly support.

Leisure Friends

10/10

Exceptional

04 Dec 2024

Verified traveler

Very clean. Patient and excellent service provided.
Great accessibility to great food (within walking distance and interesting places of activities (within 15-20mins of travelling).

Friends_and_family Family

10/10

Exceptional

22 Sep 2024

Verified traveler

The best service and massage i have ever had in a long time.

Partner

10/10

Exceptional

08 Sep 2024

Andi

Modern, clean, surrounding area can be a bit loud in night time

8/10

Excellent

23 Jul 2024

jiseon

there was a bazar nearby the hotel and it was so loud until 9pm-ish. the hotel itself was located in the very conveniently and quite clean - even though my shower holder was already broken when I checked in, and the staff are very friendly and their service was amazing. there is a construction going on nearby to build a new shopping mall/restaurants area which will add more value to revisit the hotel.

Leisure Partner

8/10

Excellent

22 Jun 2024

Ravindra

Right next to customs.... Convenient!

Nice cosy place next to the customs so straight into the hotel. Clean and very customer focused folks.

Jones an apprentice was exceptionally courteous!

Friends_and_family Family

8/10

Excellent

20 Jun 2024

Jing Yi Giselle

The hotel and staff were fine. However, due to peak period, we were asked to check out early which I feel it is unacceptable.

Leisure Family

10/10

Exceptional

15 Jun 2024

Mogana

It was a fantastic stay. The staff was top notch professionals. They oozed sincere warmth. The children were highly entertained by the friendly and captivating magician. Their holiday programmes are also very well planned. Marriotts is a must go to place to live it up.

Friends_and_family Family

6/10

Pleasant

04 Apr 2024

Raymond

I don't like.

Business Self

10/10

Exceptional

26 Mar 2024

Jingxuan

Staff and service are great. Rooms are big and clean. Will stay here again.

Leisure

8/10

Excellent

20 Feb 2024

Fleur

CNY in Batam…

Super convenient from the ferry. Room was spacious and comfortable, as was the bed. Everything clean and well serviced. Food in the Goji restaurant was fantastic. Pool area could do with some more shade and food menu there was limited. All staff encountered were friendly and helpful. Shops, bars and restaurants also nearby. Adequate gym and lovely spa experience. Would stay again.

Partner

4/10

Poor

29 Dec 2023

Joshua

How can this be a 5 star hotel? Overpriced as well.
No dressing table, poor room design, seaview blocked by plants and trees. $22sgd breakfast buffet is so average. Poor receptionist service. The bed is hard and uncomfortable. Noisy surroundings as well.....

Business_and_leisure Family

10/10

Exceptional

25 Dec 2023

Hajjar

there was nothing not to like about my stay! it was accessible to harbour bay mall and there was a night market right outside the hotel. pool was nicely shaded in some areas and breakfast has got a good spread. service was prompt and excellent, they helped us with our luggages upon arrival as well as when we checked out!

Leisure Family_with_children

10/10

Exceptional

13 Nov 2023

Melissa

Very polite staff. Convenient to ferry terminal but not to main shopping area

Leisure Friends