Grand Eska Hotel Batam

Indonesia , Batam
BATAM, Jl. Prambanan No. 1 Jodoh
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20 reviews shown

8/10

Excellent

18 Aug 2025

Zee Lin

Room is small for single bed and room’s sound proof not so good can hear from outside . Toilet is small . Overall still ok for double room . Lobby and restaurant are good

Leisure

10/10

Exceptional

17 Aug 2025

Verified traveler

Relaxing holiday

My 2nd time here and it gets better. Came here especially for the spa session.

8/10

Excellent

27 Apr 2025

Eddie

Overall the facade & staff service is good.

But the room’s air con need major improvement.
Need to use a hand held fan for the whole night to stay cool.

Leisure Partner

2/10

Poor

14 Jun 2024

Seah

Room and toilet were small. TV not clear. Air cond was not cold. Bfast was bad and dinning place was small. No welcome drinki upon check in

Self

6/10

Pleasant

13 Jun 2024

Nona

No water was available in the toilet.

8/10

Excellent

26 May 2024

Daryl Keen Hoong

The romantic suite setup was elegant and clean, great for couple stay. Will be more enjoyable if bathrobes are provided. The breakfast selection was good but some food quality can be improved.
Downside is location, shopping area is not in walking vicinity, but transportation like grab is very available.

Leisure Partner

8/10

Excellent

22 Apr 2024

Sriram

Wonderful staff who make it worth returning to

Leisure Friends

10/10

Exceptional

08 Apr 2024

Abhishek

This was my first time staying at this property and I must say that it deserves the word 'Grand'!! All the hotel staff were really professional, friendly and always smiling with full of energy all the time.
I did face some challenges in communicating with some staff members due to language barrier as I noticed that only the front desk staff was good in English.... But this didn't cause me any issues since I used Google translator.
Even though some were not able to understand English, but still they were very eager to help and tried to communicate well.
The room that I took was very nice and comfortable but was very dark due to the dark colour scheme on walls and furniture. But it might suite to others as we all have different taste.
Breakfast buffet was OK and not that fancy.
I loved the 24x7 open Bar that serves most of the popular alcoholic drinks.
Overall, I am glad that I stayed here and later wished that I should have stayed more. Definitely, it will be my first choice on my next trip to Batam and this time I will request for bright coloured room. Cheers!!

Leisure Partner

10/10

Exceptional

01 Apr 2024

Sriram

A nice looking and clean hotel with friendly staff. Definitely would stay here again.

Leisure Friends

4/10

Poor

18 Feb 2024

Kaith

We book a room for 3 persons and it said multiple beds. When we checked in, we were shocked to find that there was only one king size bed for the 3 of us. I wanted to talk to the manager regarding this issue but was told the manager was not around and we were not allowed to change room. I remembered from the photo it was a big room with bathtub but the room was so small with no wardrobe, no place to walk and no place to put our luggages. It was a very small room. The room was too small for 3 persons to stay. The condition of the room was quite bad. Flooded every time we bathe, tap leaking, showers were almost dropping off and dangerous to bathe there. I highlighted these issues to the hotel but all these issues were not rectified and we were not allowed to change room. We suffered for the 5 nights there as we were all cramped up on only 1 bed. No place to walk and to hang our clothes. Not recommended and I hope Expedia can take note of such issues. If we have known that the room is so small, I would have cancelled my reservation with grand Eska and book another hotel which offers better and bigger rooms. It was quite a disappointing experience there.

Leisure Family

2/10

Poor

11 Feb 2024

Patrick

The sink in the bathroom was so small with no space at all to put rinsing cup, toothbrush, toothpaste etc There wasn't enough space to put a bottle of hand wash so much so as after toileting, have to get body bath from the cubicle section to wash hands. There were only two hangers for hanging our clothing to air etc. Each time after housekeeping, they did not replace any toilet rolls too. There is no bench to put our luggage on to retrieve clothes etc. As for the lifts, the button to keep the doors open when exiting do not seem to be working well so much so that the doors closed within a minute after we were in the process of moving out of the lift. This happened multiple times already. The chair in the room also has a leg that is a bit loose which is dangerous if it falls out one day and can cause the person sitting on it to get injured. The breakfast spread is not fantastic and both the coffee and tea has a very strong smell too. The hotel lobbies and room itself also has a very strong smell when we first checked in. Eg like musty smell?

Leisure Partner

4/10

Poor

03 Jan 2024

kenny

Bad experience as a family getaway hotel.

Room dirty. Pillow smelly. Many silver fish on the wall. Room smell mouldy but the staff managed to get us new room only the next day. This causes us to have flu and headache for the rest of the days.

Breakfast varieties limited.

Lift seems like going to breakdown.

Guess the only pleasant thing is that the staffs are polite.

Overall not recommended.

Leisure Family_with_children

8/10

Excellent

19 Dec 2023

Ernie

Corridors claustrophobically narrow, the room was tiny. However the main issue was the design of the toilet. Completely impractical. Long toilet with no extractor fan or ventilation. Shower stall at one end, and the only towel rack at the far end over the toilet bowl. No hooks or anything for your towel when showering. Have to walk to the other end to retrieve. The shower stall glass is also woefully inadequate. Simply too narrow to stop more than half the spray deluging the toilet floor.

Staff were well trained and polite. Also offered transport to us as needed. When we checked out, their drivers were out, so they called a Grab car to the harbour for us. Very nice touch

Leisure Partner

8/10

Excellent

11 Dec 2023

NUR SHAM

Grand Eska short getaway review

Hotel is refurbished from an old hotel. Some upgrade works are still ongoing. Facilities & cleaniness can be further improve.

Hotel staff are friendly & helpful 👍
Massage facilities are quite good 👍👍

Friends_and_family Family

8/10

Excellent

07 Dec 2023

Verified traveler

Nice spa and beddings

Good option for in-house spa services - not to be missed! Customer service is as great as always (high Indonesian standards).

Friends_and_family Family

8/10

Excellent

04 Sep 2023

Mark

Property is situated at a location that’s not convenient for us to walk around.
Rooms are fairly clean despite the property is under going renovations.
Staff are all very friendly & helpful.

Leisure Family

10/10

Exceptional

26 Jul 2023

Alyanna

Loved the aesthetic of the property, modern and stylish. Staff are very friendly and accommodating! Bed was comfy. Would stay here again :)

Leisure Partner

6/10

Pleasant

03 Jul 2023

Martha

Poor description in the room type.

Through hotels.com website, we booked a Standard Room with Multiple beds and selected 3 Adults for S$68.50/night. It was too good to be true. Upon check-in, the hotel front desk told us the room is 1 King size bed. I told them my booking was for 3 Adults so it is impossible for us to squeeze into 1 bed. Moreover, the room type selected was Standard Room MULTIPLE BEDS. It is common sense that when I have 3 adults in the booking, 3 beds should be assigned to me! He then told me that in that case, they have a room with 2 single bed but I need to pay S$28.14/night for the 3rd bed! My friends and I do not want to continue this argument to spoil our vacation and we accepted. I am utterly unhappy how we were \"exploited\".

Friends_and_family Friends

10/10

Exceptional

21 Jun 2023

Robert

Arab styling hotel

Had a great stay. Very comfortable bed. Some minor maintenance issues, drain in shower slow can flood, door hard to open. Breakfast was excellent do not miss it

Self

8/10

Excellent

01 Jun 2023

Brian

Simple stay, staff is friendly

Check in was easy with Elsa assistance. The things to improve is that, door locked failed everyday, renovations was on- going so expect noises and the floor trap drain for bathing area was chocked and not rectified even after feedback on 1st day. The staff is friendly and approachable

Business