Swiss-BelHotel Harbour Bay

10/10

Exceptional

11 Jan 2026

Damien

Staff was awesome as always

Business_and_leisure Self

10/10

Exceptional

04 Jan 2026

Damien

Excellent stay as always

4/10

Poor

28 Oct 2025

Ng

Hotel is old and room aircon is not cool at all. Room temperature only 26 to 28 degrees even you set to 5 degrees C.

Partner

10/10

Exceptional

10 Oct 2025

Amuthavalli Shanthi

Lovely hotel. Staff were friendly and the food was great.

Leisure Partner

10/10

Exceptional

01 Oct 2025

Md Shahidul

Overall excellent

10/10

Exceptional

01 Oct 2025

Farah

Nice and spacious room. Staffs were pleasant and helpful. Will definitely return here. Kids loved the pool!!

Friends_and_family Family

10/10

Exceptional

15 Aug 2025

Mark

2 night stay

Great hotel which was close to the harbour and walking distance to lots of eating and drinking places. Staff were amazing. Nice pool and gym.

Self

10/10

Exceptional

08 Jul 2025

Matt.

Great hotel

10/10

Exceptional

29 Jun 2025

Lee

Fantastic Service

Receiving WhatApps from Guest Relation Officer Tesa following up on my trip was a surprised. The text has also reminded me on my ferry booking.
This kind gesture have given me the feeling that the hotel welcome us and also appreciate our stay.

Business

10/10

Exceptional

18 Jun 2025

Yong Ann

Had a pleasant stay here. Location was very near to harbour bay ferry terminal (walking distance). Check-in was swift. Prior to our arrival, I received a message on WhatsApp from concierge if there’s anything they can assist (tip top service). Room was nicely done up as per our remark. Room nice and clean, spacious. We love the overall experience.
This is a very quiet area, away from the main road and we personally find it to be very peaceful. Also, they have quite a number of convenience stalls nearby 24/7. They also have 24/7 massage service if you’ll like a good rub. Price is also very affordable!
Lastly, I’d like to thank Tesa, Salma, Jaka and Agung for their great hospitality! Not forgetting the male housekeeper at L4 for helping with our request too!
Thank you!!

Leisure Family_with_children

8/10

Excellent

16 Jun 2025

Christian

Grand Deluxe room is comfortable with a nice bath tub, be sure to bring your bath fizzy or bubbler

Leisure Partner

8/10

Excellent

08 Jun 2025

ang

walking distance near to ferry terminal

Leisure Friends

8/10

Excellent

23 Apr 2025

????

Overall it was a pleasant stay. The bed was comfortable and cleanliness was tip top condition. Less than 5 min walk from harbourbay ferry center. There is a 24hrs Spa which the price was reasonable. The hot water seem to be inconsistent, after you fill water for your bathtub, the water will not be hot for your shower. Another occurrence was that there was a power failure and my family and Myself were trap in the lift for about 1minute. The Front Office Manager personally text myself and apologies for the incident. Great customer service but hope it wont happen again as it could be scary for a complete darkness for my young kid.

Leisure Family_with_children

10/10

Exceptional

20 Apr 2025

Natalie

We chose to stay here in the Presidential Suite during our short getaway to celebrate my husband’s birthday. We were very pleased with the high level of attention to detail shown by Maya and her team. She made sure our check in process was seamless, and even prepared the room with a surprise for my husband, complemented with a personal note from the hotel team. The room itself was huge, with two toilets, of which one had an area to shower as well. There was a dining room, living area and the bedroom. The bedroom was large enough for a king sized bed and an extra rollaway bed we requested for. The bedroom also had a walk in wardrobe. While the hotel is not the newest, the property itself is clean enough for a short getaway and we look forward to staying in the newly renovated hotel the next time we visit Batam. It is easy to get transport from the hotel to the big malls. It is walking distance from Harbour Bay Ferry Terminal, and to awesome seafood joints like Wey Wey Seafood and Baycity Seafood. It was worth it traveling to Batam and trying out staying in the big suite!

Leisure Family

10/10

Exceptional

05 Apr 2025

Teo

Excellent Service

Amazing hotel staff. Excellent service. Hotel staff message via whatsapp to check your needs time to time. Will come back soon.

Partner

10/10

Exceptional

11 Mar 2025

Wee Peng

Service, food and rooms are good but not much sound proof, other tenant open and closed door can hear

Friends_and_family Family

10/10

Exceptional

09 Feb 2025

Mardiana

The hotel is very well maintain and is very nearby to many facilities and shops

Friends_and_family Family

8/10

Excellent

01 Feb 2025

ricky

Good buffet

Very close to ferry terminal and the buffet was good to my taste

Friends_and_family Friends

10/10

Exceptional

31 Jan 2025

Damien

Always a good stay at Swissbel harbour bay

Business_and_leisure

10/10

Exceptional

13 Jan 2025

Imelda

Awesome

8/10

Excellent

01 Jan 2025

Christian

Nice stay with tub to soak at NYE, however, too little space for the restaurant and they clearly need to expand

Leisure Self

6/10

Pleasant

13 Dec 2024

Nancy

All overall should be good

8/10

Excellent

24 Nov 2024

Verified traveler

Nice stay

The staff are warm and made one feel welcomed. They provided prompt service, for example, they were fast when we asked for extra pillow. Moreover, the hotel location is within walking distance from the ferry terminal.
The downside is that the water pressure seemed inconsistent and appeared slightly weak, especially for shower. It would be great if the room carpet is being vacuumed during room cleaning.

Friends_and_family Family

10/10

Exceptional

10 Nov 2024

Damien

Good

Business_and_leisure Self

10/10

Exceptional

10 Nov 2024

Damien

Great service and staff. Clean location, close to ferry terminal

Business_and_leisure Self

8/10

Excellent

04 Nov 2024

KAI YUN KATE

Nil

10/10

Exceptional

28 Sep 2024

Pierre-Luc

Best hôtel in Batam by far! Excellent service and clean !

Business

10/10

Exceptional

10 Sep 2024

Azmi

I like aboutvthe hospitality of the staff and the hotel is close to the ferry terminal for my transit on business. Thank you.

8/10

Excellent

03 Sep 2024

Dezmun

Should upgrade with smart TV

Leisure Family

8/10

Excellent

04 Jul 2024

JANE ENGPING

Clean and big. Staff are friendly and polite.

Leisure Family_with_children

10/10

Exceptional

30 Mar 2024

Subramaniam

Very accessible. Great for a weekend getaway!

Leisure Family

10/10

Exceptional

12 Mar 2024

Wayne

Walkable from Ferry service, clean and tidy with large rooms. While hotel is extending and construction taking place it did not impinge on our stay. Breakfast included was a very large selection of food options. Taxis' and Grab transport was close

Leisure Friends

8/10

Excellent

12 Feb 2024

Nur Elissa

Breakfast buffet can be improved. Cleaniness wise, average but better than majority of the hotels in Batam.

Leisure Partner

10/10

Exceptional

01 Jan 2024

Hong Hwee

The staff were very helpful. It’s a very pleasure experience.

Leisure Partner

8/10

Excellent

24 Dec 2023

HARIKRISHNAN

Nice stay

Nice hotel to stay. Walking distance to the harbour and seafood restaurants and night clubs. Hotel is clean and comfortable. Many choices for breakfast.

Self

10/10

Exceptional

23 Dec 2023

Melvyn

Overview of hotel facilities and staff

All staff are friendly, room well maintained including cleanliness . Good facilities provide

Business

8/10

Excellent

17 Dec 2023

Nicholas

Hi,

Overall the hotel was fantastic is just the bed very itchy and the bedsheet very rough and uncomfortable to sleep in and the air in the room was very dry ,my wife and I have an uncomfortable breathing and cough.

Partner

10/10

Exceptional

11 Nov 2023

Zuri

Check in and out processes are fast and smooth. Room is clean and spacious. Hotel is just a walking distance to restaurants, spa and wellness centres and convenience stores.Suitable for a short getaway and if want to stay nearby the Habour Bay ferry terminal.

Leisure Partner

10/10

Exceptional

23 Oct 2023

SING SHI

Always a pleasure to be staying here, everything is wonderful. Especially the staff, always smiling, always welcoming.

Leisure Partner

8/10

Excellent

30 Aug 2023

KWEK

Opposite hotel, massage available and around the area there are dinning options.

Business_and_leisure Friends

10/10

Exceptional

27 Aug 2023

Ee Chieng

best hotel at harbour bay
conveniently located near harbour bay ferry terminal.
with lots of dining options and amenities around.
lots of people strolling and jogging during evening.
room is spacious, clean and quiet.
stuff is very polite and customer orientated.

Business Friends

10/10

Exceptional

12 Aug 2023

Xiaoqing

location is very convenient

Leisure Family

10/10

Exceptional

09 Jul 2023

Meau Chean

All the staff with smiling face

Leisure Family_with_children

10/10

Exceptional

04 Jul 2023

Mohd

Very near to the ferry terminal

Leisure Partner

8/10

Excellent

30 Jun 2023

Ee Chieng

good location, convenient. nearby harbor bay terminal. breakfast is good.

Business Self

10/10

Exceptional

29 Jun 2023

Michael

Good room comfy bed

Leisure Friends

8/10

Excellent

17 Apr 2023

Verified traveler

its a pleasant stay.

Business

2/10

Poor

20 Mar 2023

Mohd Suraimi

The first time check in was terrible.

The male staff only mentioned to signed in. Thats it. Making me to wait for more than 15 mins as the president suite was not ready at 1600hrs. Plus, never even apologies for the wait.

He didn't even bother to mentioned to me that i have to wait longer than 15 ins as it was not ready.

Then hot tub water was not even hot.

There was no benefit for customer even to take president suite.
No late check out or any complementary gifts during my stay.

Mentioned to the same front desk staff during check out on my stay. The staff didn't even bother, as per review mentioned all staff were well versed in english.

Regret on my stay at this hotel. Dont wish to come again with the awful hospitality.

Leisure Partner

8/10

Excellent

27 Jan 2023

Celine

Good location near to Harbour bay. Hotel is quite old which needs to be upgrade soon. Breakfast buffet spread need to be improved with more choices.

Leisure Family

10/10

Exceptional

29 Dec 2022

Wee Siong

Excellent Front Desk!

I was not feeling well during check in. The front desk staff Dika recommended a hospital and arranged free transport to send me there. He even offered to help us changed our ferry tickets to ensure I can go back to Singapore for emergency treatment. He helped me a lot within a short period of time! Impressed with his service. Thank you.👍

Friends_and_family Family

10/10

Exceptional

22 Dec 2022

Harish

Overall was amazing

Leisure Friends

10/10

Exceptional

21 Dec 2022

Sarjune

Great place near the ferry terminal.

6/10

Pleasant

19 Sep 2022

Yasin

The surrounding of the hotel did not feel very safe. Also, some stains on the walls in the hotel room caught my eye, making it feel like an old building.

Leisure Friends

8/10

Excellent

13 Jul 2022

Verified traveler

Benefits for regular guests

Hotel should reward regular guests.
Eg cheaper rate, simplified checkin processes, discounted massage, etc

Business

8/10

Excellent

27 May 2022

Damond

Good but can be better

Air con not as cold as before. Centralised control aircon cannot be adjusted in the room.
Need to request for the mini fridge separately.

Business

8/10

Excellent

22 May 2022

KIAT SIA

Cleanliness of bathroom can be improved.

Leisure Friends

10/10

Exceptional

23 Apr 2022

Shahirwan

Nice and friendly staff

Leisure Friends

8/10

Excellent

21 Nov 2020

Eve

Nice hotel. There's nice massage within the hotel too
Peaceful environment...

Leisure Partner

10/10

Exceptional

01 Mar 2020

Samsidah

Cleaniness was my priority. And your hotel is very clean. Even the lobby toilet is so clean n nice. Service was very good.
Probably could improve on the swimming pool area.

Leisure Family_with_children

10/10

Exceptional

23 Feb 2020

Matt

Close to the ferry terminal and a short ride to bars and restaurants

Leisure Friends

8/10

Excellent

10 Feb 2020

Verified traveler

Location is excellent and everything is within walking distance

Business_and_leisure Self

2/10

Poor

17 Jan 2020

Verified traveler

Terrible and rude staff in the front office. Not helpful at all and they washed their hands off since the booking was not done directly with them. This was for me to modify my stay dates

Business Self

8/10

Excellent

05 Jan 2020

Verified traveler

Staff was really helpfull. Lots of food varieties amd yummy. Room was really beautiful. So much space.

But the pool was not cleaned. Dont get fooled withpool photos. That pool is not there now.

Leisure Family

10/10

Exceptional

05 Jan 2020

Ser Mian

5 min walk to harbourbay ferry terminal. Breakfast spread was good.

Friends_and_family Family

8/10

Excellent

02 Jan 2020

Evelyn

It is situated near the Harbourbay Ferry Terminah.
Service staff was acceptable although they could have been more approachable and serve with more smiles. Room was clean although they could have check on the room we book as the toilet flush wasn't working well when we check-in but it was retified. Replenish of items at the breakfast buffet could have been more pro-active especially with the coffee bean machine near the middle section.

Leisure Family

10/10

Exceptional

18 Dec 2019

Verified traveler

Great stay. Would come back again. Close to where I wanted to go. Close to the ferry terminal. Good entertainment.

Leisure Self

10/10

Exceptional

16 Dec 2019

Chee Kwan

Nice hotel

We had 3 rooms for the 6 of us. The hotel lobby and check in service was great. Rooms are comfortable and aircon is cold.

Friends_and_family Family

6/10

Pleasant

02 Dec 2019

Geoff

Hotel was close to the ferry boat and seafood restaurants and only a $3 cab ride to the local shopping mals. Beware if the hotel asks for a deposit at check in. If you place it onto your credit card it goes down as a charge and not as a holding fee.

Leisure Self

10/10

Exceptional

23 Nov 2019

nor aza

extended stay in batam. stay was great aside frm the ac issue where the

Friends_and_family Family

10/10

Exceptional

23 Nov 2019

Verified traveler

great stay

stayed here each time came to batam. everything was great frm check in to check out. except the ac, ac was hot, turns out filter was dirty.

Friends_and_family Family

10/10

Exceptional

05 Nov 2019

JINYOUNG

So nice

Everything was so great, especially the friendly and kind staffs always welcoming us with smile and help. That's why I always stay at this hotel whenever I visit Batam, Indonesia :)

Partner

8/10

Excellent

31 Oct 2019

Verified traveler

Good stay

Not Grab/Gojek friendly. Their in-house taxi is very expensive. Breakfast spread can be improved. Overall is good to stay.

Friends_and_family Friends

10/10

Exceptional

25 Oct 2019

Verified traveler

Great Stay!! Close to a lot of attractions. Would come back to this hotel again.

Leisure Self

6/10

Pleasant

05 Oct 2019

Verified traveler

Really nothing much around the hotel beside being close to the custom.

Leisure Family

10/10

Exceptional

19 Sep 2019

KOH

Conveniently located. I especially love the continental breakfast the hotel serves.. food are hot and choices are plenty. Service staffs are courteous. Not forgetting the room services staff too. I was inform by the front desk staff when i checkout on 18th September at 1335hrs, that the room service staff notice a sweater and mobile phone charger inside the room. I was suprised by the room service staff honestly.. as i was in a rush, i did not take notice of the staff name, but i hope the hotel will reward him for his honestly. For sure, i will check into swiss-belhotel in the near future and i definitely recommed the hotel to my friends...

Business_and_leisure Partner

8/10

Excellent

15 Sep 2019

Wina

Everything was perfect except a long screw found on the carpet when we first check-in. Luckily, we didn't step on it.

Leisure Partner

8/10

Excellent

09 Sep 2019

Melissa

the checkin was dis-satisfactory despite special requests made earlier.
the reception staff's level of understanding was below satisfactory

Partner

8/10

Excellent

02 Sep 2019

Verified traveler

Bathtub leaks, water pressure is low and fridge should have a normal door, not a glass door.

Leisure Partner

4/10

Poor

02 Sep 2019

Verified traveler

how come you cannot order taxi from outside hotel

I was on business trip in Batam.
I wonder why they restrict on taxi ordering from local online taxi?

10/10

Exceptional

31 Aug 2019

Verified traveler

Good Stay

Room was clean and comfy. Staff was friendly and helpful. Very convenient as near the ferry terminal. Breakfast was ok.

10/10

Exceptional

29 Aug 2019

Nur Natasha

Amazing hotel

Amazing location and the rooms were well kept! Will return again soon.

Family

10/10

Exceptional

25 Aug 2019

Kit

Surprise 5min shoulder massage to welcome guests. Pls continue to hv tis if possible. Red shirt discount for Sat nite buffet was great idea.

Leisure Friends

6/10

Pleasant

23 Aug 2019

Verified traveler

This property is quite of age. The toilet bathroom is not well wash. Towel a little old. Lights too dim for working. Working desk light has intermittent problem and bar fridge is not cold and take a long time to cool the drinks

Business Self

6/10

Pleasant

12 Aug 2019

whatever

Room is clean and well maintained. However, noise from next room is audible. Staff service is overall just OK.

Leisure Family_with_children

10/10

Exceptional

06 Aug 2019

Verified traveler

Large rooms and nice and clean, on the downside there was no ATM closeby.

Leisure Friends

4/10

Poor

04 Aug 2019

Samantha

The hotel is totally different from the pictures taken and it was too old and condition is poor. water pressure is terrible and we could not take a proper shower at all.

Friends_and_family Friends

10/10

Exceptional

04 Aug 2019

Verified traveler

The hotel is walking distance to the harbour bay ferry terminal. Breakfast buffet was great they had a variety of food. Room was spacious and clean. Enjoyed the massage at grand Odiseus fitness and spa.

Business_and_leisure Family

4/10

Poor

04 Aug 2019

Verified traveler

Room was generally clean with nice bay view but noise from the 3rd floor night club was overbearing! Due to Poor sound proofing of room, my whole family was disturbed the entire night, couldn’t get decent night of rest.

Limited choices at Buffet dinner , almost all food ran out when we arrive at 7:30pm( buffet timing was 6:30-10pm). Food Replenishment was very slow and not for all type.

Leisure Family

8/10

Excellent

26 Jul 2019

Dalmzw

Other than the water pressure from the shower goes 15 seconds Super strong and 10 seconds normal.. all is good

Leisure Partner

10/10

Exceptional

23 Jul 2019

Verified traveler

Walking distance fr harbour bay. Nx door hv supermkt & opp hv cafe.
The in house massage is great better than those massage parlours.

Leisure Friends

10/10

Exceptional

21 Jul 2019

Verified traveler

Very accessible and convenient location from ferry terminal. Rooms are spacious and clean.

Leisure Friends

10/10

Exceptional

07 Jul 2019

Aisha

Breakfast spread is good... staff is very friendly and helpful..

Leisure Friends

8/10

Excellent

02 Jul 2019

Kian Tiong

Nice and Cosy hotel

Nice and clean hotel. Service was efficient too.
Will be even better if hotel can provide shuttle service to the nearby malls.

Partner

2/10

Poor

25 Jun 2019

wayne

try somewhere else

donna had not been changed and someone had blown nose on it, disgusting. towels had a bad smell as did the room, terrible breakfast, dont allow grab to do pickups.
not goog value for price charged.

8/10

Excellent

21 Jun 2019

Verified traveler

nice place and near to ferry terminal. staff very accomodating.

Leisure Friends

8/10

Excellent

09 Jun 2019

Verified traveler

Great location, within walking distance to a cinema, supermarket, Nasi Padang place, seafood restaurants and also to the Harbour bay ferry terminal. Air con is very cold though.

Leisure Friends

8/10

Excellent

09 Jun 2019

Renee Angeline

This is my 2nd time stay, I believe I will go back to this hotel if I go batam again.

Family

8/10

Excellent

09 Jun 2019

ARC

Acceptable stay. A bit dated but clean. Good for 1 night.

Leisure Friends

4/10

Poor

22 May 2019

Verified traveler

Bad service. Went early and they say can only check in at 2pm so get us to register first. Around 1.30pm my sis got her room so we went to her room to let the kids rest and we were told 2pm i will have my room and was asked to wait at my sis's room and they will send the room card to us. Waited till 2.05pm called to ask for our room, they say not yet ready and had to wait another 5 to 10 minutes. So we waited till 2.20pm . Called and check and was put on hold very long and then line cut off so we call back again and then they still say must wait. So i went down straight to front desk and ask. And manage to get around 2.40pm. I understand it is holiday so peak period will be busy but if you could not make it to give us the room just say so.

Friends_and_family Family_with_children

10/10

Exceptional

20 May 2019

Verified traveler

Staff service was excellent.
As it was Puasa, room service took longer than usual.
Great location for a family holiday.

Leisure Family