Zest Hotel Harbour Bay Batam

4/10

Poor

23 Jan 2026

Seah

Sink drainage was slow.

Self

10/10

Exceptional

04 Jan 2026

Saraz

The bed was clean and the room is well maintained.

Business Family

10/10

Exceptional

21 Oct 2025

Lynette

Clean room, shops nearby, friendly and helpful staff.

Leisure Family

10/10

Exceptional

06 Oct 2025

Rick

Clean room good location

Self

8/10

Excellent

24 Aug 2025

Eng Choon

Hotel worth staying

Friends_and_family Friends

8/10

Excellent

03 Jun 2025

KIAT SIA

Great location. Walking distance to good seafood restaurants and entertainment venues.

10/10

Exceptional

19 May 2025

Eng Choon

Good

Friends_and_family Friends

4/10

Poor

12 May 2025

Seah

Air cond leaking. Shink drainage was slow. Noisy

Self

10/10

Exceptional

21 Dec 2024

Abu Bakar

Walking distance to Harbour Bay Ferry Termina

Leisure Partner

10/10

Exceptional

08 Dec 2024

Suhaila

Friendly and comfortable

Leisure Family

8/10

Excellent

20 Oct 2024

Faisal Mohammed Ali

So clean n easy access to anywhere

10/10

Exceptional

06 Oct 2024

Dan Lee

Convenient

Leisure Friends

8/10

Excellent

10 Aug 2024

Kee Huat

The staff are very helpful. We stayed for 2 nights and we throughoutly enjoy our stay at this hotel.

Leisure Partner

8/10

Excellent

29 Jun 2024

Kamsan

Walking distance from ferry terminal

Leisure Family

4/10

Poor

22 Jun 2024

Seah

No free parking and the hotel room sink water drainage was slow.

Self

10/10

Exceptional

31 May 2024

Gerald

Great hotels on the door step of the ferry terminal.

Leisure Self

2/10

Poor

04 May 2024

Seah

Air cond was not cold at all

Self

4/10

Poor

17 Feb 2024

Seah

Room service was bad first few days

Self

6/10

Pleasant

02 Feb 2024

Rusdi Bin

Near to ferry terminal

Leisure Family

10/10

Exceptional

08 Oct 2023

JUNAIDAH

Near ferry

Leisure Family

8/10

Excellent

15 Sep 2023

Teck Kian

Air Condition

The air condition was not working properly, but they manage to change a room.

Business

10/10

Exceptional

15 Jul 2023

Thiam Hua

Clean

Leisure Self

10/10

Exceptional

06 Jan 2023

Tan Chun Kiat

My favourite choice of hotel when travelling to Batam

Leisure Self

4/10

Poor

05 Dec 2022

Toh

Bed creepy, noisy, sound echo from corridor

Leisure Self

6/10

Pleasant

13 Oct 2022

MD Shabir

Hmmm

Leisure Friends

8/10

Excellent

20 Sep 2022

AB Ghani

Standard

Family

8/10

Excellent

29 Aug 2022

Cheng Loke Clement

Staff were polite but room amenities less stan satisfaction, electric charging port broke down, shampoo not top up.

Leisure Family

4/10

Poor

10 Aug 2022

Seah

Less items inside hotel room. No kettle and refrigerator and slipper inside room

Self

6/10

Pleasant

24 Feb 2020

Verified traveler

Toilet is not so clean, drainage choke at the shower area and wash hand sink.

Please look into this problem

Leisure Family

10/10

Exceptional

17 Feb 2020

CLEMENT

Better than expected stay

We have been staying with THH ZEST Hotel for many times. ZEST never disappoints us and we always every stay with them.

Partner

8/10

Excellent

13 Feb 2020

Ann Soon

Stay at Zest February 2020

The stay was comfortable was this price.

Friends_and_family Family

2/10

Poor

10 Feb 2020

Verified traveler

Dirty toilet

Room is dirty. Breakfast is bad with limited space to walk in the restaurant. Very squeezy and food is worst of all. Toilet was very dirty. My last visit unless the whole world has no more hotel to go.

Friends_and_family Family

8/10

Excellent

06 Feb 2020

SAHAD

Good for Short overnight stay n check out early

Very good

Partner

4/10

Poor

02 Feb 2020

N

For a price charged is not worth it.

Partner

10/10

Exceptional

31 Jan 2020

Verified traveler

Should provide coffee and tea making in every room.

Leisure Self

8/10

Excellent

18 Jan 2020

BatamVisit

Close to ferry terminal and room was clean. There was no kettle and the safe needed to change battery.

Leisure Family

10/10

Exceptional

11 Jan 2020

Verified traveler

I like it here because it's near to Harbour Bay Ferry Terminal.

Leisure Self

8/10

Excellent

09 Jan 2020

Verified traveler

Hotel bed is good Nice view. But negative point is no complimentary coffee or tea bags with hot water kettle provided in the room at all.

Leisure Self

8/10

Excellent

07 Jan 2020

Verified traveler

Hotel stay ok but not the surrounding area

Hotel stay is ok. But there is nothing much you can do in Harborbay area.

Partner

10/10

Exceptional

30 Dec 2019

BEE LIAN

Convenient location, quite new and comfortable

Next to Harbour Bay ferry terminal, walking distance to seafood restaurants, clubbing, shops & supermarket. 10 mins taxi to Nagoya.

Friends_and_family Friends

10/10

Exceptional

28 Dec 2019

Verified traveler

All is good they serving all good to me keep going on the same way

Friends_and_family Family

8/10

Excellent

28 Dec 2019

Verified traveler

Good choice if you want to stay near the ferry jetty. You can walk out from the harbour bay if you want to use Grab because it was prohibited for Grab driver to take passenger in the Harbour Bay but they are allowed to send direct in front of the hotel. Have seafood restaurant nearby.

Friends_and_family Friends

8/10

Excellent

22 Dec 2019

KC

Very convenient to ferry terminal at Harbour Bay

Very convenient to ferry terminal at Harbour Bay. Within minutes of walking distance. Plenty of F & B outlets nearby but many empty shop lots and shop lots within mall around the area. Odd number rooms have a view of Singapore. Room specious.

Self

10/10

Exceptional

17 Dec 2019

Jen Janice

Home away from home.

A great place to relax. Close to the Kelong Seafood area, walking distance to the jetty, very friendly staff and flexible check-in time and late check out. Breakfast could be better but still better than breakfast in many European hotels.

Friends_and_family Friends

8/10

Excellent

01 Dec 2019

Verified traveler

Location is close to the ferry terminal. Town is 15 mins walk away.

Leisure Family

4/10

Poor

28 Nov 2019

Abdul

Sink choked..aircon not cold enough.

Business

10/10

Exceptional

09 Nov 2019

Verified traveler

Very near to Jetty port.
Hotel is clean.

Business Partner

6/10

Pleasant

02 Oct 2019

Verified traveler

Toilet Ventilation

The toilet ventilation need to be fixed.
Once its turn on, was so loud and vibration is strong. On 26sep, when our neighbour beside turns on the ventilation, we were awoken up by the sound @532am, it was so noisy and strong. That I need call receptionist for help let them call beside neighbour to turn it off, thats was the unbearful thing because we had been disturbed and couldn't sleep back after awhile.
Beside that, even during the day neighbouring upstairs turns on, we could feel and hear too.

But overall, location and service is great.
we didn't try the breakfast, so no comment.

Friends

8/10

Excellent

28 Sep 2019

Verified traveler

additional with kettle is much better.

Leisure Self

10/10

Exceptional

22 Sep 2019

Verified traveler

This hotel is great value for money and the location is perfect if you arrive in the ferry.

Leisure Family

10/10

Exceptional

16 Sep 2019

Robert

I have stayed at this property many times and always had a great experience. It is comfortable, clean, convenient and the staff is the best - very friendly and helpful. The only bad point is the hotel taxi. The reception quoted a price of IDR35,000 to go to the city but when we asked the driver and security guard, they quoted IDR80,000. The prior day we took the hotel taxi to the same location for IDR35,000. It is not a matter of money but the matter of feeling cheated. This needs to be addressed by the management

Leisure Partner

10/10

Exceptional

15 Sep 2019

Alex

I like quite places, and zest hotel suits me..only 2 minutes walk to harbourbay ferry terminal. The mall is yet to be fully developed, at least i still can shop for basis necessities... i like it

Business_and_leisure Self

4/10

Poor

09 Sep 2019

Verified traveler

Brand new hotel but staff where slow and a bit disorganised.

Leisure Friends

10/10

Exceptional

31 Aug 2019

Verified traveler

Very near to ferry terminal. Easy access. Walking distance.

Leisure Self

8/10

Excellent

13 Aug 2019

Verified traveler

No comments. But hotel is near the ferry terminal...easy to access,

Leisure Friends

8/10

Excellent

11 Aug 2019

Agitha

Good if u re in a budget. Room does not have hot water boiler, tea bags,coffee and fridge. But staff willing to help us put our beers bought from outside in the restaurant fridge. The outside of the hotel nice to sit and drink. The breakfast was fine but dont expect to have much variety. But the small spread was nice especially their porridge. Just a place to sleep and do ur activities. The mattress was not so comfy, abit to the spring type but ok for jus 1 or 2 nights. Safe and situated in a quiet place.

Leisure Family

8/10

Excellent

01 Aug 2019

Verified traveler

For the price we paid for a night (SGD35), it's definitely a fantastic deal! We got a room on the 6th floor, overlooking the sea. Room size is definitely decent for two adults, although the toilet is on the small side. Even came with bottled mineral water, toothbrushes and toothpaste. Cleanliness wise, not in the best condition. Breakfast buffet was decent. Location is perfect - so close to the ferry terminal, with a convenience store just a few steps away.

Leisure Partner

6/10

Pleasant

30 Jul 2019

Ida

the hotel is quite secluded. Quiet and not safe to go out alone

Leisure Family

8/10

Excellent

29 Jul 2019

Tan

Quite a nice hotel except the walls are quite thin so can be noisy.

10/10

Exceptional

31 May 2019

Verified traveler

I just loved this hotel...next to the ferry terminal n shopping mall....not forgetting Eska Spa is just within 3 mins walk from the hotel lobby

Leisure Self

8/10

Excellent

20 May 2019

Verified traveler

Simple no frills hotel. Walking distance from the Ferry Terminal.
Rooms were simple and clean. Nothing fancy eg. Electric Kettle etc.

Leisure Family_with_children

10/10

Exceptional

30 Apr 2019

CARMEN

Everything was great about the hotel. Convenient location, clean hotel and very friendly staff, a new mall just next to the hotel and seafood is just a walk away. Love it!

Family

4/10

Poor

22 Apr 2019

Seah

Location lousy. Expensive nearby area.

8/10

Excellent

22 Apr 2019

Randy

Room is well sized and is clean. Limited facilities.

Leisure Family

8/10

Excellent

18 Apr 2019

Verified traveler

Cleaniness friendly staff check in smoothly no rush

Friends_and_family Family

8/10

Excellent

14 Apr 2019

Verified traveler

Definetly not a high end hotel, but very good quality for its price. Directly attached to the new mall in Harbour Bay, decent breakfast, rooms are standard for hotel, bed only soso though

8/10

Excellent

29 Mar 2019

Verified traveler

Good service...............................................................................................................

Leisure Self

10/10

Exceptional

28 Mar 2019

TM

Hotel is part of Harbour Bay. Clean and convenient.

Leisure Self

8/10

Excellent

17 Mar 2019

Verified traveler

HI ALL GOOD HOTEL IS NEAT N CLEAN AND ITS NEAR BAY

Friends_and_family Family

8/10

Excellent

10 Feb 2019

Verified traveler

Location convenient and near to the seafood restaurant and ferry terminal.
Down side is no mini fridge provided and the breakfast meal very limited choices

Leisure Family

10/10

Exceptional

28 Jan 2019

SAHAD

Cheap n walking distance from harbourbay

Relax , happy2 n fish trip to balerang

Family

6/10

Pleasant

14 Jan 2019

Philip

Towel not as clean as mi expect.
For the price should have hair-dryer n kettle to boil water.

8/10

Excellent

02 Jan 2019

Noorjahan

Near to the harborbay ferry terminal..
Very convinient.

8/10

Excellent

30 Dec 2018

Verified traveler

Ok but how come the hotel say Expedia book 29-31 dec 2 days

10/10

Exceptional

27 Dec 2018

Louis

Generally was a fine stay due to the good location

My family had a one night stay recently, we have enjoy our stay there and here is honest feedback to share for pro & con (only my personal experience & may not apply to all).
The Pro: Friendly staffs, free transport service to and fro to Hagoyal hill shopping, Good location for ferry terminal as is walking distance to hotel, not crowded, many eateries, seafood, good massage and cheap cinema tickets in the Mall.
Con : Hotel do not provide hair dryer, no fridge, hot water, tower looks dirty, bedsheet got kind of smell looks un-wash. Hotel only issued one door access card, and a small mall nearby whereby most of the shops are not open.
*maybe one can't ask for more in terms of the price paid. ha. Thank you anyway~

Family

8/10

Excellent

23 Dec 2018

Heera Fatimah

Weekend Gateway

The lift is complicated. Would have been nice if there was a kettle. Staff are courteous and worth the price. Wouldnt mind staying again! Thank you.

Friends

4/10

Poor

22 Dec 2018

NORD

Hotel is located near by the beach, staff unfriendly, room is very clean but the mattress is not very good.. My husband a nd I got backpain after spend a night there. For breakfast, there's plenty of menu but the taste is poor.. So hopefullly hotel management can improve their services in future.

10/10

Exceptional

11 Dec 2018

TM

Clean, spacious, next door to Harbour Bay and eateries.

10/10

Exceptional

24 Nov 2018

Amy

Clean with friendly staff & conveniently located. Reasonable price, value for money.

Friends

8/10

Excellent

22 Oct 2018

Verified traveler

Fanasty

Good location walking distance good security and comfortable stay

Friends

10/10

Exceptional

18 Oct 2018

Verified traveler

Affordable and accessible

affordable. Near to DC mall n other shopping areas. Walking distance to Harbourbay ferry terminal.

6/10

Pleasant

15 Oct 2018

Owen

A Great Hotel With Rooms For Further Improvements

Hotel is located within a walking distance from the Harbour Bay Ferry Teminal , seafood restaurants and convenience stores. Staffs sevices are pleasant. Hotel also allowed flexible check ins

Areas of Improvements

1) Air Con wasn't able to cool down the room
2) There wasn't any lock in the bathroom or toilet
3) Limited breakfast choices
4) It would be better to equip room with fridges

8/10

Excellent

13 Oct 2018

Eng Choon

Good

Good clean

Friends

10/10

Exceptional

23 Sep 2018

siva

Nice, comfortable, and cosy. Near to all amenities

Although it was a short stay, it was very good with always helpful and smiling staff.

8/10

Excellent

02 Sep 2018

amy

Staff are friendly. Nice and cozy bed.

I would rate it as good. Clean, cosy, quiet and convenience. Keep it up!

6/10

Pleasant

19 Aug 2018

Verified traveler

Very good service but bed bugs often

All the service staff are very pleasant and helpful. I have stayed a number of times and sometimes the bed sheets are not properly cleaned (had stains) and often there are bed bugs. Need to improve significantly on cleanliness otherwise will choose to frequent other neighbouring hotels.

2/10

Poor

09 Aug 2018

chan

不值得住。

我和我的女朋友去2天1夜，以前的酒店真的很满意，而这间真的烂。一个晚上停电几次最后换个房间，墙壁都是裂缝还有几只大壁虎。如果那么多酒店还是第一次在酒店看到壁虎的。有免费巴士也没有和我们说，只说坐酒店德士35000，如果有人要去batam想book这间酒店，你们可要三思而后行，要不然你们晚上睡觉会有宵夜吃的。

Partner

8/10

Excellent

02 Aug 2018

Alex

Quite place for a weekend getaway.

Pleasant enviornment. The hotel does not houses KTV room and it's quite in the evening. My kind it place for relaxing.

6/10

Pleasant

28 Jul 2018

Verified traveler

Zest hotel: good service but bed bugs

The hotel front counter staff and other staff you meet are very polite and helpful. Room is comfortable. The only problem is the standard of laundry cleanliness. The bed sheets are not properly washed and there are bed bugs. If they improve substantially and quickly in this area, I will rank Zest hotel much more highly.

10/10

Exceptional

15 Jul 2018

Steven

Nice hotel

Great hotel staff, especially Ms Chikita. She is an exemplary staff who is customer orientated, Always courteous and service with a beautiful smile. She is knowledgeable not only with hotel services but also aware of what Batam can offer to visitors.

10/10

Exceptional

02 Jul 2018

Steven

Excellent service

I have been a regular customer of Zest Hotel every month.
The Reception Staff are helpful and courteous.The room service and the security is efficient and helpful too.

In particular, I would like to commend Ms Chikita as she is an exemplary staff as she is very professional in carry out her roles. Chikita is always courteous and helpful with any queries. She has the makings of being a role model.

I would strongly recommend that the hotel management promote her and reward her with BEST STAFF of the year 2018 and also reward her with good bonuses.

Zest Hotel should treasure having such an excellent staff.

6/10

Pleasant

17 Jun 2018

Ames

I love the location, its near to Ferry Terminal. Though its far from city, its easy to get a cab from the hotel.

10/10

Exceptional

06 May 2018

fafa

close to seafood place

It was good. strategic location. It was near ferry terminal and also near the harbourbay mall.

6/10

Pleasant

08 Apr 2018

Jonathan

Worst hotel breakfast

The breakfast the hotel have is horrible, I regret paying additional 80.000 for it

10/10

Exceptional

02 Apr 2018

Wei Ni

Will be back!

Surprised that this budget hotel comes with such great standards! Hotel staff are friendly and helpful. Beds are comfortable. Water heater temperature is stable. Good spread of breakfast. Hotel is walking distance from ferry terminal and surrounding is quiet. Nothing much in the nearby area and you have to get a car to go into the city centre.

Family

8/10

Excellent

31 Mar 2018

william

Nice hotel close to the Terminal

Close to the ferry terminal. About 8 minutes walk from the Harbour to the hotel. You save on time and travel! In the evening there is great and ‘cheap’ sea food near the Harbour.

10/10

Exceptional

19 Mar 2018

JATINDER

Worth every penny

Nice hotel

Family

2/10

Poor

11 Mar 2018

KK

Bedsheet

The moment i check in i know the blanket was not changed from previous guest. At first it was just a suspect but when i use the blanket i can smell the balm oil on half of the blanket. Bloody hell this is obviously used by someone before. Why would a washed blanket have that ointment smell at only half the bkanket. The hotel better give me a good reply on how they can compensate me or i will never go back there.

10/10

Exceptional

23 Feb 2018

Malinah

Wonderful

Family

6/10

Pleasant

23 Feb 2018

Verified traveler

i booked the hotel as a pay at the hotel through expedia then the hotel demanded becauae its chinese new year to pay earlier what is this i already comfirmed my card if i wanted to pay straight online i would have opted for this then they said if i dont pay within one day they would cancel my booking not a very good practice the place is nice but i will never stay there again due to this and wont reccomend to anyone because of this