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The Gran Resort Elegante Atami

Shizuoka · Japan

Momoyamacho 12 13View location

7.8/10Very good128 Reviews
Cleanliness8.2/108.2
Service8.0/108.0
Comfort8.0/108.0
Condition7.6/107.6
Amenities7.6/107.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About The Gran Resort Elegante Atami

With a stay at The Gran Resort Elegante Atami in Atami, you'll be within a 10-minute drive of Atami Sun Beach and MOA Museum of Art. This spa hotel is 11. 6 mi (18. 7 km) from Lake Ashi and 6. 5 mi (10. 4 km) from Ajiro Hot Spring.

Take time to pamper yourself with a visit to the full-service spa. The front desk is staffed during limited hours. Free self parking is available onsite. Full breakfasts are available daily from 7:30 AM to 8:30 AM for a fee. Stay in one of 21 guestrooms featuring flat-screen televisions.

Complimentary wireless Internet access is available to keep you connected. Bathrooms have complimentary toiletries and hair dryers. Conveniences include electric kettles and free tea bags/instant coffee.

Read more about this hotelShow less

With a stay at The Gran Resort Elegante Atami in Atami (Momoyamacho), you'll be within a 15-minute drive of Atami Sun Beach and MOA Museum of Art. This spa hotel is 14.4 mi (23.2 km) from Lake Ashi and 15.8 mi (25.4 km) from Hakone Hot Springs.

Stay in one of 21 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have complimentary toiletries and bidets. Conveniences include electric kettles and free tea bags/instant coffee. The front desk is staffed during limited hours. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Spa
Entertainment
Non-smoking

Check-in and check-out

Check-in from 4:00 PM
Check-in until 9:00 PM
Check-out until 10:00 AM
Minimum check-in age 18

Hotel policies

No elevators Unicode Support true Professional property host/manager Pets not allowed

Cleaning and safety

Sanitization
Cashless transactions are available

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.
    • Tourism fee: JPY 200.00 per person, per night

    We have included all charges provided to us by the property.

  • You need to know
    • Children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
    • Cashless payment methods are available for all transactions.
    • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • Special Instructions
    The front desk is open daily from 7:00 AM - 10:00 PM. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools. Guests booked in Half Board rates must check-in by 6 PM to receive dinner.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
    • Property Registration Number 静岡県指令熱保環第59-45
  • Minimal age
    18
  • Optional fees
    • Fee for full breakfast: approximately JPY 2200 for adults and JPY 1100 for children

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Japanese

Nearby attractions

MOA Museum of Art 1 km / 0.6 mi
Heiwadori Shopping Street 1.1 km / 0.7 mi
Omiya’s Pinetree / Statue of Kanichi and Omiya 1.6 km / 1 mi
Izusan Jinja Shrine 1.7 km / 1 mi
Atami Sun Beach 1.9 km / 1.1 mi
Kinomiya Shrine 2.1 km / 1.3 mi
Kiunkaku Former Ryokan 2.2 km / 1.4 mi
Atami Golf Club 2.3 km / 1.4 mi
Atami Kaihin Park 2.4 km / 1.5 mi
Atami Plum Garden 2.8 km / 1.7 mi
Yuenchi Apio 3.2 km / 2 mi
Atami Castle 3.9 km / 2.4 mi
Acao Forest 4 km / 2.5 mi
Nishiatami Golf Course 4.3 km / 2.6 mi
Nagahama Seaside Park 7.4 km / 4.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 21
  • hotel
  • Car park
  • Wi-fi
  • Terrace
  • Newspapers
  • Sauna
  • Spa treatments
  • Breakfast
  • Non-smoking establishment
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Gran Resort Elegante Atami

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room JAPANESE ROOM WITH SHARED BATHROOMRoom • JAPANESE ROOM WITH SHARED BATHROOMROO.JE-FH

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    JAPANESE ROOM WITH SHARED BATHROOM

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Gran Resort Elegante Atami

    Room JAPANESE ROOM WITH SHARED BATHROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    JAPANESE ROOM WITH SHARED BATHROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.JE-FH

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN NON SMOKINGTWIN • NON SMOKINGTWN.NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Gran Resort Elegante Atami

    TWIN NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Gran Resort Elegante Atami

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room WITH SHARED BATHROOMRoom • WITH SHARED BATHROOMROO.FH

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH SHARED BATHROOM

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Gran Resort Elegante Atami

    Room WITH SHARED BATHROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH SHARED BATHROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.FH

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room OCEAN VIEWRoom • OCEAN VIEWROO.OV

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    OCEAN VIEW

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Gran Resort Elegante Atami

    Room OCEAN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    OCEAN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.OV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room JAPANESE ROOMRoom • JAPANESE ROOMROO.JE

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    JAPANESE ROOM

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Gran Resort Elegante Atami

    Room JAPANESE ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    JAPANESE ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.JE

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Gran Resort Elegante Atami

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room JAPANESE ROOM WITH VIEWSRoom • JAPANESE ROOM WITH VIEWSROO.JE-WV

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    JAPANESE ROOM WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Gran Resort Elegante Atami

    Room JAPANESE ROOM WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    JAPANESE ROOM WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.JE-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ECONOMYRoom • ECONOMYROO.EY

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Gran Resort Elegante Atami

    Room ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room NON SMOKINGRoom • NON SMOKINGROO.NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Gran Resort Elegante Atami

    Room NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room JAPANESE ROOM NON SMOKINGRoom • JAPANESE ROOM NON SMOKINGROO.JE-NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    JAPANESE ROOM NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Gran Resort Elegante Atami

    Room JAPANESE ROOM NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    JAPANESE ROOM NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.JE-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about The Gran Resort Elegante Atami

7.8
Very good
128 Reviews
Cleanliness
8.2 /10
Service
8.0 /10
Comfort
8.0 /10
Condition
7.6 /10
Amenities
7.6 /10
50 reviews shown
6/10
Pleasant
04 Apr 2026
MICHAEL
Got there one hour early sitting in the lobby without good lighting and fresh air. That’s ok. The entrance of the room is not clean with 8-9 dark spots on the floor. Needs to be cleaned before next customer. Customer must know the room has no shower, has to go to public pool for bathing, that’s Ok for me. I didn’t have problem. The inn is very close to station walking 8-9 min if you are very healthy otherwise the stairs climbing could be challenging. Only one face towel and shower towel in the room. General speaking it needs lot of improvements.
Self
2/10
Poor
31 Dec 2024
linda

Just go elsewhere

Not clean, nonexistent service and not well maintained
8/10
Excellent
26 Dec 2024
Stephen
The Onsen was good. It is a steep 10 minute walk down to the station, but the view was good. Food options are near the station.
Leisure Self
4/10
Poor
10 Nov 2024
Verified traveler

The hotel is on a very steep hill!!!

I guess I didn’t check the location more carefully. But it was very steep hill to walk to this hotel. You need to have strength to get there! Even though it’s about 10 mins walk from the station, it was challenging. I asked the staff if they offer ride but only when you arrive and leave at certain time, which we didn’t know until later.
Maybe it wasn’t busy season when we went later in October? We didn’t see almost any other guests at the hotel! Ok, I saw one lady. The elevator was no a/c and unbelievably hot! We stopped using it. The breakfast was a Japanese traditional style with local fish. We stayed 2 nights. It was exactly the same food for 2 days.
I think if you want to see fireworks, this is good as you can see the ocean.
Otherwise remember you need to walk very steep hill even in rain!!
Their futon is very thin! It was hard to sleep!
The room is clean and their hot springs are fine. When we leave the hotel they gave us ride to the station.
Partner
10/10
Exceptional
23 Jun 2024
Ashley
I stayed for one night with my friend and it was lovely. The staff were very kind and helpful. The location is convenient to the station and they offer a pick up/drop off service. My room was great and the view from the balcony was fantastic. Thank you!
Leisure Friends
8/10
Excellent
25 Mar 2024
Kathleen
Onsen great.
Property good.
Leisure Family
10/10
Exceptional
04 Dec 2023
Rong guo
Awesome view from the balcony!
Leisure Family
10/10
Exceptional
03 Dec 2023
Abagail
Staying here was one of our highlights. The onsen was amazing. Clean and very enjoyable. Our room was also very clean and comfortable. The futons were very soft, and the air circulation was good.
The only thing is, i wish we booked more nights here.
Leisure Family
6/10
Pleasant
28 Nov 2023
Polvy
The location is not convenient , each time we need to take a taxi to station.
Leisure Partner
8/10
Excellent
03 Nov 2023
Chitomi
For the customer who wants to experience food, should reserve the dinner and/or lunch when you make a reservation. The hotel is on the hill, may ask hotel for a shuttle bus for visit, it is little hard to walk to the hotel. Views was very good and quiet, I enjoyed it very much.
Leisure Self
10/10
Exceptional
06 Apr 2023
Verified traveler

Would stay there again

Staff were very kind & helpful. There was a misunderstanding with our room due a web issue which they quickly worked to rectify - excellent service. We spoke Japanese so not sure if they can speak much English.
They had a bus to give us a lift down to the station after check-out.
The breakfast option was really worth the additional cost - it was wonderful
Partner
10/10
Exceptional
04 Jan 2023
Lily
I liked everything but one thing that was troublesome was no own shower in our room.
Leisure Family
10/10
Exceptional
20 Oct 2020
Markus

Cozy place in good location

Comfy, convenient, at reasonable rate - very good value for money
Self
10/10
Exceptional
02 Aug 2020
Atzteekkari
Very friendly and helpful staff.
Excellent breakfast both mornings.
Very clean and all worked well.
Hot enough water in the bath.
Leisure Family
4/10
Poor
12 Jul 2026
Sora
三ツ星の風上にも置けない
Partner
6/10
Pleasant
20 May 2026
Makoto
高台にあり、景色が綺麗でした
Friends_and_family Friends
8/10
Excellent
21 Apr 2026
Junko
4人用10畳和室に1人で宿泊し、ゆったり気持ちよく過ごせました。
大浴場は湯量たっぷりで小さいながらサウナも付いていて良かったです。女湯のドアが誰でも入れる状態で朝は開けっぱなしになっていたのが気になりました。ロックして女性客に暗証番号を交付するなど保安の取組みをご検討ください。
熱海駅から急な綴れ織り坂道を延々上がって行かなくてはならないので、お年寄り・小さい子供連れ・脚の悪い方・大荷物のある方等は徒歩は厳しいと思います。夕方のチェックイン時と朝のチェックアウト時は送迎サービスがあり、利用をお勧めします。朝の送りはMOA美術館も選べてありがたかったです。
Self
4/10
Poor
21 Apr 2026
Tsubasa
The view from your room towards the ocean was amazing and the room is very big. Otherwise, the onsen is not big and the location is walkable but a very steep climb up a flight of stairs. At the hotel there isnt much to do unless you want to pay and felt abit more expensive just to use the space.
Also located where if u wanted to eat out you had to walk down the steep stairs and on the way back you would need to walk back up the steep stairs. Nothing was really accessable unless you had a car or willing to taxi.
Self
6/10
Pleasant
26 Mar 2026
ZENICHIRO
朝食はとても美味しかったです（特にご飯）。
Self
8/10
Excellent
14 Mar 2026
MARIA ASHLEY
離車站有點遠而且是上坡路段，沒有預約hotel shuttle 要走10分鐘。萬一拿著行李又沒有預約接送服務，在Google map 必須選wheel chair access，否則會讓你走幾層階梯。
是一所老舊溫泉旅館，但總算整潔。溫泉設施也okay。有幸住在向海的房間，景色很好。
酒店有一位女服務員會英語，其他員工只懂一些英文單字，但仍然能溝通。
Self
8/10
Excellent
25 Dec 2025
MIZUKI
文句を言える値段ではない。
6/10
Pleasant
09 Dec 2025
Kiyoteru
駐車場が狭い。スタッフの誘導が下手でフロントを擦ってしまった。
Friends_and_family Family
8/10
Excellent
22 Nov 2025
Mana
布団敷いてあって嬉しかった！
追加のアニメティもしっかりつけてくれて助かった
10/10
Exceptional
24 Sep 2025
PING
清潔な客室
8/10
Excellent
05 Aug 2025
Yuto
駐車スペースが狭い
8/10
Excellent
11 Jul 2025
KOZO
朝ご飯が種類が多く美味しい
Leisure Partner
6/10
Pleasant
29 Jun 2025
tatsuya

熱海だよ

熱海の温泉なのに部屋風呂無し大浴場23時までは、あり得ない。
朝ごはんは美味しい
Self
10/10
Exceptional
29 May 2025
Takahiro
とてもいい宿泊施設です
8/10
Excellent
04 May 2025
YASUHIRO

快適に過ごせました

夜は熱海駅周辺で食事をしたかったので、朝食付きのプランにしました。
朝食は品数が多く、また美味しくとても満足でした。

ホテル自体は古く同様に設備も古いものの、清潔に保たれ不満はありませんでした。

風呂は大風呂が一つとサウナがあり、快適に使用できました。
フロントの女性の方は外国籍の方でしたが、日本語が流暢で何も問題ありませんでした。
Friends_and_family Family
8/10
Excellent
28 Feb 2025
KENTARO
部屋からの眺めが最高によかった。
朝のご飯もおいしかったです。
8/10
Excellent
14 Feb 2025
Yuki
料理は最高においしかったです。また、スパークリングや赤白ワインも期待以上でした。
温泉は設備が古く露天もなく、外の景色は見えないのは残念でした。設備は古いですが清掃はしっかりされていました。全体としては価格に見合ったサービスと感じました。
Leisure Family
8/10
Excellent
04 Dec 2024
JUN

キレイだが古い

電源がひとつしか部屋にない、古いホテルでリノベーションしているとは思いますが、PC、モバイル等同時に充電できない
Friends_and_family Family
10/10
Exceptional
24 Nov 2024
isabel
La chambre traditionnelle était extraordinaire. Nous avons apprécié énormément notre séjour.
Leisure Partner
8/10
Excellent
10 Oct 2024
Kunie
快適に過ごせましたが、唯一難点でしたのが、客室の4階は3階から階段を利用しなければならなかった事です。高齢者同伴でしたから苦慮しました。
その他は申し分なかったです。
Friends_and_family Family
6/10
Pleasant
24 Aug 2024
ノリコ
スタッフさんの対応が良かった
6/10
Pleasant
22 Aug 2024
Takaaki
シーツに穴が空いていた。
Leisure Friends
8/10
Excellent
18 Aug 2024
YOSHIMASA

花火を見ることができます

テラスから熱海の花火を満喫できました。
Partner
10/10
Exceptional
09 Apr 2024
HSIEN-CHANG
價格合理
6/10
Pleasant
01 Apr 2024
Aoi
よき
Leisure Friends
6/10
Pleasant
08 Dec 2023
TATSUKI
シーツの上に、ゴキブリの死骸、温泉施設に蜘蛛の巣と蟻の列が、、、。
清潔感全く無しです。
8/10
Excellent
02 Dec 2023
TORU
見晴らしが良い
10/10
Exceptional
19 Nov 2023
Wei
好👌非常好👍安静
Family_with_children
6/10
Pleasant
02 Nov 2023
Nana
まず、チェックイン時に素泊まりと間違われた。施設自体は古いがお値段もかなりお手頃なので、ここまでは許容範囲。

しかし、早朝5時台に寝ていたら突然内線電話が鳴った。
ギリギリで出れず切れたため、しばらく寝ていたらまた電話が鳴り、只事ではないと全員飛び起きて電話を取るとフロントからで
「タクシーをご用命ですか？」とのこと。
もちろん呼んでいない。
それから寝れずに過ごした。

せっかくゆっくりしようと温泉地に来て寝ていたのに、このことに対し朝食時もチェックアウト時も特に謝罪はなし。

駅から急な坂道を登るため、タクシーまたはシャトルバスを使うのをお勧めする。
帰りはmoaの美術館に送ってもらったが、運転が荒くてびっくりした。
Leisure Friends
6/10
Pleasant
26 Oct 2023
akira

料理が美味しくてもサービ悪い悪い

料理は味付けが良く非常に美味しかった。残念ながらまず送迎バスの迎えを頼んだが１６時からと言われ待っていたが過ぎても全く来ない。再度電話したらこれから行きますと。ただ指定の場所で待っていた時に温泉組合の人がホテル名も知らないし指定した送迎バス停には止められないと言われた。普通のホテルは４と言う数字は使わないのに４XX号室が欠番も無く明示
されていた
Friends_and_family Family
6/10
Pleasant
26 Oct 2023
まさき
　テレビ台の下の髪の毛が数本(自分は坊主)、お湯を沸かすポットにゴミ、あと様々なところに蟻が沢山発生していました。退治してもキリがないので諦めました。
恐らく施設が古い為でしょう。
それ以外は清潔で綺麗にされており、気遣いも助かりました。
ありがとうございます。
Leisure Friends
8/10
Excellent
08 Sep 2023
?
周邊環境寧靜
Leisure Friends
10/10
Exceptional
28 Aug 2023
Yuriko
リノベーション？のお陰で、お食事も旅館の内容もハイレベルなのに安いお値段設定に感じました。とてもお得な気分がしました。
Leisure Family_with_children
8/10
Excellent
19 Aug 2023
NAOKO
場所が分かりにくく、ナビでえらく遠回りさせられました。場所の案内をもう少し詳しく、ナビに入力する際に目印になる場所等明記して頂くと助かります。
施設は古いところもありますが、清潔で気持ちよく過ごせました。花火はベランダで観ることができて最高です。ホテルの方はとても親切でした。お世話になりました。
10/10
Exceptional
07 Aug 2023
Kazushige
時折、電車の音がしましたが静かで清潔なホテルで良かったです。夜遅いチェックインだったからなのか、ホテルまでの道が、狭くて急なのが怖かったです。
Leisure Self
10/10
Exceptional
04 Jul 2023
Jane
The hotel staff was very friendly and helpful. They speak a little English, but it was not a problem at all. The breakfast and dinner was delicious. The view with the ocean was wonderful. The room was clean. We will come back.
ありがとう。
Leisure Partner

Location & surroundings

The Gran Resort Elegante Atami
Momoyamacho 12 13, Atami, Japan

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The Gran Resort Elegante Atami

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