Name: Pearl Star Hotel Atami
Address: Higashikaigancho 6 45, Atami, JP

10/10

Exceptional

24 Jun 2026

Allison

Beautiful, elegant hotel with very helpful staff

Family

10/10

Exceptional

02 Jun 2026

Michelle

Loved the private onsen the staff was so helpful and the place was safe clean and gorgeous I miss it already!!

Partner

10/10

Exceptional

30 May 2026

david

Perhaps the best hotel we have ever visited. The personal onsen baths are amazing with a magnificent view of the bay. The room itself was expansive and beautiful. All drinks in the fridge are free. Breakfast is excellent . The staff is A+++ and very accommodating. The happy hour with free unlimited drinks is a nice perk. One caveat— checkin starts at 3 p.m. and not a minute sooner.

Partner

6/10

Pleasant

24 May 2026

Ivan

Breakfast dishes in the trays were not hot, almost cold. Good selection of foods but worrisome that not up to temperature
Rooms although nice, a bit noisy . You can hear neighbors foot’s steps and someone using a digital keyboard constantly… very annoying.
Also the onsen (hot tub) was not hot. Had to ask the staff to turn up the temperature…
The Wagyu restaurant was very disappointing , since did not have a reservation, they seated us in a corner ( thought we were in time out) facing a wall … even though they were regular tables available…

Family

10/10

Exceptional

14 Apr 2026

Lannette

Highly recommend, you will love this hotel

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

christina

The breakfast was good. I do love the fresh squeezed orange juice.

Partner

10/10

Exceptional

02 Apr 2026

Kisung

Will return and tell friends to stay if they have a chance to be near the city.

10/10

Exceptional

27 Mar 2026

Mingming

Staff is extremely helpful! Very clean and large room. My family enjoyed it!

Family_with_children

10/10

Exceptional

01 Mar 2026

Ann

Great hotel room and staffs.

Friends_and_family Family

10/10

Exceptional

27 Jan 2026

Katherine

Everything was sparkling clean and convenient

Friends_and_family Friends

10/10

Exceptional

01 Jan 2026

Peiyu

Breakfast was amazing -

10/10

Exceptional

26 Dec 2025

marie

DAR, at the front desk was fabulous. Her English is perfect. She helped us with restaurants, taxis etc.

Friends_and_family Family

10/10

Exceptional

17 Dec 2025

SIU FUNG

Very enjoyable stay. Excellent breakfast selection from Japanese to western style at very high quality.

Partner

10/10

Exceptional

27 Nov 2025

Theresa

This is outstanding. Huge room with private onsen overlooking the beach. The highest standards. Would love to return

10/10

Exceptional

26 Nov 2025

CHENG

The frontdesk staff are polite and helpful. The room is great - spacious, clean and has great amenity. It has a continuously filled and always hot onsen which is super convenient, and we enjoyed it a lot. The breakfast was good in terms of variety and the quality. It is pricy but I don't feel my money is wasted.

Leisure Family

10/10

Exceptional

21 Nov 2025

yan kit George

Clean and modern. Staff very friendly.

Leisure Family

10/10

Exceptional

21 Nov 2025

John

Great happy hour

10/10

Exceptional

21 Nov 2025

Corti

The room is very clean and amenities provided are excellent. Open air bath and ocean view are wonderful. Staff members are very polite and helpful. Breakfast has different varieties and the food are very good.

Leisure Family

10/10

Exceptional

15 Nov 2025

John

Awesome stay. Highly recommended.

Leisure Family

10/10

Exceptional

12 Nov 2025

XYLIA

Good premium varities

Self

10/10

Exceptional

07 Nov 2025

Olesea

Spot on staff, amenities & location!
Great selection for breakfast

Leisure Family

10/10

Exceptional

05 Nov 2025

Kelvin

Room was modern and clean, the private onsen was great , the breakfast was delicious , also had free parking.

10/10

Exceptional

04 Oct 2025

Jane

Excellent hotel. Staff are very attentive and the hotel was spotless. The room was lovely and the private onsen was perfect, especially with the sea view. Breakfast was very impressive. Very relaxing stay, couldn’t recommend it more.

Leisure Partner

10/10

Exceptional

26 Sep 2025

Mika

Clean room
Beautiful design high ceiling, contemporary japanese interior beautifully done. Breathtaking Ocean view.
Excellent Onsen with the ocean view.

10/10

Exceptional

18 Sep 2025

Kar

We enjoyed the ocean view, private onsen in the balcony, nice breakfast, relaxing lounge on 2nd Fl (but music too loud) and location of the hotel. Only thing we did not like was the slippery tiles in the shower. I almost fell, the tiles were slippery & there is no grab bar. Very dangerous and I started to wear the black slipper you put outside in the balcony when I took the shower.

Partner

10/10

Exceptional

01 Jul 2025

Samuel

Dar and the rest of the staff were extremely accommodating and welcoming to me and my family.

Business_and_leisure Family_with_children

10/10

Exceptional

26 Jun 2025

DJuan

The property is unassiming from the exterior, but the interior is top-tier. My room was above and beyond what I anticipated and I was immediately subdued by the atmosphere and had NO CHOICE but to utterly relax. This was further guaranteed by the private onsen in the room. 10 out of 10 experience with an AMAZING ocean view.

Leisure Self

10/10

Exceptional

19 Jun 2025

Haeyoung

Great service and facility.

8/10

Excellent

15 Jun 2025

patrick

This hotel was amazing. Our only issue was with the dining options. Even though they list a bunch of dining options there is really only one restaurant. When we went for dinner they only presented us with the tasting menu at 190$ per person. The restaurant menu had many options that we would have preferred at reasonable prices but they told us we could only have these in our room. It was a very odd experience to see a mostly empty restaurant with a vast menu displayed but they were set on telling us what we could eat. Weird. The food was great when we went back to our room to eat.

Leisure Partner

10/10

Exceptional

05 Jun 2025

Jessica

The property was amazing. The staff so helpful and the facilities and services top notch. I highly recommend you stay here.

Leisure Partner

10/10

Exceptional

27 May 2025

Verified traveler

Excellent

One of the best hotels I have ever stayed

10/10

Exceptional

03 May 2025

D

Wonderful experience!! Thank you!!

Leisure Partner

10/10

Exceptional

27 Apr 2025

Alan

Top tier hotel with excellent service and so welcoming! We were welcomed by Alexandria Dar with pleasant smile and great attitude. She explained about the hotel and its amenities, services, the Atami area and made us feel at home. We loved the accommodations with the Onsen in room, awesome breakfast daily, great bar lounge, restaurants with an array of world foods and wonderful staff that made us feel so at home.
We appreciated Mr. Toyo Ho who arranged and accompanied my wife and I to the Atami Hosptial(He paid the taxi fare and did not want to take our money) and assisted my wife to get medical help, filled out forms and stayed with us as the 2 physician took care of her. We will never forget the care he provided. Domo Arigato Mr Ho! You are so wonderful!!!
We totally enjoyed our stay at the Pearl Star Hotel and will definitely be back. Aloha from from Hawai’i, H/A Ogawa

Leisure Family

2/10

Poor

22 Apr 2025

Sara

As first-time guests who had traveled from NY to Tokyo and then driven 3 hours to reach the hotel, we were genuinely looking forward to a memorable experience. Unfortunately, the lack of communication around dining options and the poor quality of the meal at 山海香味 left us deeply disappointed. Upon check-in, we were not informed that the property’s popular restaurants required reservations at least two days in advance. As new guests, there was no way for us to know this in advance, and we were left with no real alternative other than dining at their Chinese restaurant. We were the only guests there, yet were required to order an expensive prix fixe menu, with no other options provided.

The quality of the meal was far below expectations. Several hot dishes were served at room temperature or even cold, and many items seemed more like frozen, reheated food. The fried rice was mushy and oddly flavored, and the dessert was unappetizing. More than half the dishes were left untouched, yet no one on staff asked if we were enjoying the meal or if anything could be improved. We were charged $400 for a dinner that none of us found even remotely enjoyable—and we all left still feeling hungry. I raised my concerns to the general manager and received an offer for a complimentary meal on our next visit. However, considering that the journey involves a 30-hour round-trip flight plus six hours by car, offering a free meal on a future visit hardly compensates for the experience we had.

Leisure Family

10/10

Exceptional

17 Apr 2025

Corina

Would come back 2 Atami specifically 4 this hotel!

Our stay was incredible, we were hesitant to book due to the price but we can confidently say that we made the right decision. We booked our reservation for 3 nights and definitely wish we could’ve stayed longer! We were immediately greeted with friendly staff who offered us tea & sweet treats as we checked in. The onsen on the patio is a dream, definitely the highlight! The view of the ocean is amazing, and the rooms are spacious! We loved breakfast every morning, and we love that it was included! It had a great combination of western options as well as traditional Japanese. If you’re looking for a place to splurge, this is one that definitely deserves your money.

Partner

10/10

Exceptional

17 Apr 2025

Myriam

Great stay!

The room was fantastic, spacious with a balcony and a private onsen.
The lounge with unlimited drinks and snacks in a cozy atmosphere is a great addition.
The service was excellent and friendly

Self

10/10

Exceptional

15 Apr 2025

Maria Micah

One of the best hotels I've stayed in! Staff were very welcoming and accomodating, went above and beyond my expectations. Private onsen was amazing and loved being right across the beach.

Leisure Partner

10/10

Exceptional

28 Feb 2025

Yuna

Best choice in Atami.

Leisure Family

10/10

Exceptional

16 Jan 2025

Jekwon

What an amazing hotel. The rooms are absolutely beautiful. The bathtub on the balcony is actual hot spring water. The place is immaculate. The gym is also very nice. And also, it's easy walking to Giza where all the food is. I would definitely stay here again. Hopefully even more nights.

Leisure Self

10/10

Exceptional

14 Jan 2025

YU-WEN

We stayed here for 2 nights. Staff members were so professional and polite. Room was roomy and includes many nice touches that makes our stay comfortable and convenient. Onsen in the room and infinite onsen were both amazing. Kaiseki dinner and breakfast were delicious. Love this hotel so much that we definitely want to stay here once again.

Leisure Partner

10/10

Exceptional

07 Jan 2025

Michael

Beautiful hotel with exceptional staff

Leisure Partner

10/10

Exceptional

07 Jan 2025

Michael

Beautifully designed upscale hotel in front of the beach with breakfast buffet and other amenities included

Leisure Partner

10/10

Exceptional

26 Dec 2024

Xiaoyan

Room settings is excellent.

Leisure Family

10/10

Exceptional

24 Dec 2024

Yoshihiko

Perfect ocean view from Onsen and room. Sun rise was awesome.

Leisure

2/10

Poor

23 Dec 2024

Minh

Greeted by very rude manager

10/10

Exceptional

19 Dec 2024

Yvonne

My hotel room was amazing - everything is so high tech. You control all the electricals with the ipad, the TV rises up from the drawer. I feel so comfortable staying in the room. The amenities and pajamas are so thoughtful.
I got an amazing view of the ocean from my room.
Amazing breakfast... I love their DIY freshly squeezed mikan. It's the best I've ever had. From then I learned Izu is famous for their oranges. That's why there's orange trees growing everywhere in people's homes.
The walk to Atami station is 10 min - lots of stairs to climb as Atami situates on mountains.
There's no shuttle service so you have to get there yourself. That's not a problem for me as we drove there. Lots of parking spaces available.

Leisure Family

6/10

Pleasant

06 Dec 2024

Luxi

Front desk service severely lacking for a hotel like this. When we arrived, an employee in training asked if I had a reservation tonight and told me check in is at 3. Then she stared at me blankly and left me standing by the front desk. Afterwards a male employee came over and asked for passports for copy. After making copies, they took my luggage for keeping before checkin and then he proceeded to wave us off, as if shooing us away. I understand that there's a language barrier and I'm not expecting them to speak English to us, but there absolutely no need to wave us off like that. What a terrible first impression to leave on your guests. It may just be these two employees, because I see better service offered to other guests. At checkout, taxi service was not offered to us but to other guests.
Hotel location is unbeatable and facilities are new. Hotel breakfast buffet is great, with fresh orange juice. Stay was overall relaxing, I hope they can improve their staff training

Leisure Family

10/10

Exceptional

29 Nov 2024

Terence

This hotel is wonderful. They will give u voucher if you don’t need to make up room. Room cleanliness is great. View from from the room is great as well. Sleep
Is undisturbed.

Partner

6/10

Pleasant

19 Nov 2024

Rebecca

Nice but way overpriced

My husband and I made a night's stop in Atami during our recent two-week Japan trip and stayed at Pearl Star. The price of around $700 a night (in early November) was way beyond our usual budget but we figured it was worth it because, above all, we were attracted to the hotel rooms' private onsens and the hotel seemed like it was quite luxury.

The positives:
-The hotel is very nicely located right on the beach and a close walk to both the train station area and the town's ginza street
-It's extremely clean and well-appointed - the included breakfast wasn't the best we had in Japan was certainly nice and extensive, and we enjoyed the fairly affordable 30-min massages available at the spa

The big negative, for us, was the lack of personalized service of any kind we received from the hotel staff, particularly the front desk. When we arrived, we asked if there was a concierge and the man helping us told us this was a word he'd never heard before; we asked if anyone could recommend local restaurants or help make reservations (particularly needed as this is not a super touristy location and not a lot of English speakers) and were told they could not. We were not offered any general information about how our in-room onsen worked, or how the public onsen worked/rules for it either.
Overall, for this price especially, I would expect a much higher level of service from this hotel.

Partner

10/10

Exceptional

27 Sep 2024

Verified traveler

Onsen at Pearl Star

amazing hotel. the room with onsen is well worth it. free mini bar and access to lev 2 loungs for nibbles and drinks is a great social spot.

Partner

10/10

Exceptional

13 Sep 2024

Adrian

Great views nice rooms. Staff very helpful. Easy walk to many local restaurants.

Leisure Partner

10/10

Exceptional

13 Sep 2024

Rosa

This is a fantastic place to stay. The rooms with a private onsen are beautiful. The food is fresh and delicious and the staff are friendly, gracious and professional. The only exception was the staff member we encountered when we arrived prior to the check in time. We found him to be less than accommodating and quite rude. Thankfully, a colleague stepped in to help. We’d go back for sure and highly recommend this hotel.

Leisure Partner

10/10

Exceptional

31 Jul 2024

Wai Lam

A clean and cozy room, fit for family of 4, we enjoy the onsen at the balcony. Buffet breakfast is very good too
. We really enjoy our stay at this hotel. ^_^

Leisure Friends

10/10

Exceptional

25 Jul 2024

Tammy

Great location with top notch customer service

Leisure

10/10

Exceptional

03 Jul 2024

Ryan

Exceptional

Business_and_leisure Family

10/10

Exceptional

22 Jun 2024

Andy

Very nice onsen hotel in Atami beach front. Access from the train station is provided by the local taxi paid by the hotel. Great experience!

Leisure Family

10/10

Exceptional

14 Jun 2024

Zachary

Everything was excellent - couldn’t have asked for a better stay!

Leisure Family

10/10

Exceptional

31 May 2024

Ciang Ling

Property is very spacious…. Very impressive. It was a good stay for us as well.

Despite the many positive reviews that was 10/10 few mentioned about the street noise that’s unfortunately very disturbing at night or when using the onsen.

The 10th floor onsen is much better and めちゃ広いい。。。。 skip the indoor onsen and use the 10th floor and one will feel relax.

Leisure Partner

10/10

Exceptional

25 May 2024

Curtis

Beautiful property and awesome staff!! Will stay there again in the near future.

Leisure Partner

10/10

Exceptional

17 Apr 2024

Tien

Beautiful hotel with modern aesthetic and impeccable service. The onsens (both the general one and the private balcony one) are amazing. Excellent breakfast with western and Japanese food and some fun automations (fresh squeezed self serve OJ machine and automatic pancake machine). View of ocean and small Atami beach out front. Short walking distance to shopping district in Atami, which is smallish. Some construction next door when we went but didn't hear anything - very quiet and peaceful. No self-laundry facilities FYI. We walked from Atami station to the hotel (thankfully downhill but rather steep portions) but definitely needed the complimentary taxi ride back to the train station given the steepness of the location.

Leisure Friends

10/10

Exceptional

06 Apr 2024

Ken Yin sang

It was a very nicely put together property.. well finished.. staffs were well trained .. soom was very comfortable.. breakfasts were wonderfully presented ..

Leisure Family

10/10

Exceptional

01 Apr 2024

kimihito

Nothing to say
Everything was great!!

10/10

Exceptional

29 Mar 2024

Weber

Clean and nice service.

Leisure Family

10/10

Exceptional

06 Dec 2023

Yidan

NA

Leisure Partner

4/10

Poor

08 Nov 2023

Tanja

Cannot recommend. For the price-point, there are MANY other options. After several weeks in Japan, we hoped for a couple of days of serenity by the sea, soaking in a private onsen; however our experience was far from relaxing.
On the plus side, the hotel room was lovely, with modern design and comfortable bedding, and the breakfast buffet was extensive.
But 3 things detracted from our experience:
1.There is MAJOR construction happening on both sides of the hotel property, and will be ongoing for many months – the hotel did not tell us this. The jack-hammering began at 8:30 am and continued until 5pm, so use of the private veranda and hot spring tub was very noisy and unpleasant.
2.The design of the veranda space somehow amplifies the street noise from below, again making the outdoor space unpleasantly noisy. Our room was on the 9th floor – well away from the busy road, yet we heard the racing cars as though we were right beside them.
3.While the hotel is striving to be “5-star”, the service level from the staff is not up to 5-star standards. For example, there was no concierge service, and the front desk staff didn’t seem to know when their own restaurants were open for dinner. When we were finally able to make a reservation, we were told that we needed to order our meal the day ahead (no explanation why), and the only choices were from 3 very expensive fixed-price menus. As small eaters, we hoped to order a la carte but were told that wasn’t possible. We ate elsewhere.

Leisure Partner

10/10

Exceptional

06 May 2023

Brian de

What an incredible hotel. In-room private onsen that overlooks the bay of Atami. Staff is extremely courteous. Rooms were large, clean, fridge well stocked. Breakfast was great.

Leisure Partner

10/10

Exceptional

05 Apr 2023

kimihito

Nothing to say
Everything was perfect 👍

Leisure Family

10/10

Exceptional

20 Mar 2023

Yuen Kei

Great place to stay

10/10

Exceptional

27 Jan 2023

xuehai

非常不错，适合社恐不愿意共享温泉的

Leisure Self

10/10

Exceptional

25 Jul 2026

Kawaguchi

朝食、朝ヨガ、冷蔵庫に入っている飲み物はすべて無料で、存分に楽しめました♪
スタッフのサービスも最高で気分が良くなりました〜！

10/10

Exceptional

05 Jul 2026

CHUN YIN

good staff nice spa. pleasant stay. nice food.

Partner

8/10

Excellent

05 Jun 2026

Yuji

露天風呂付きの部屋でゆっくりできた

Partner

10/10

Exceptional

22 May 2026

TAKUYA

清潔で快適な客室に加え、スタッフの丁寧な対応が素晴らしく、心からリラックスできる滞在でした。またぜひ利用したいと思います。

Partner

10/10

Exceptional

17 May 2026

CHIA PING

一切都很好，唯獨櫃檯的員工似乎訓練不足！

Partner

8/10

Excellent

09 May 2026

Norihiro

熱海駅のタクシー乗り場が2時間待ちで
ホテルの送迎もなく、残念でした。
雨でなくて、よかった。
屋上大浴場は綺麗で、湯船からの景色も最高でしたが、トイレが何故か？ありませんでした。部屋までら戻よか。ロビーまで行くのは
大変です。
朝食は前回より、お料理が少なく感じました。GWは外したほうがいいかなと。

Partner

10/10

Exceptional

23 Apr 2026

Jan

Sehr cooles Zimmer mit eigenem Onsen.

Partner

10/10

Exceptional

13 Apr 2026

Ting-chun

客房舒適明亮、陽台的私人溫泉和10樓的大眾池都非常乾淨，尤其是面對的海景，簡直完美！員工都非常友善親切、早餐豐盛且不擁擠，一切都很美好！

Self

10/10

Exceptional

12 Apr 2026

li

good

Partner

10/10

Exceptional

12 Apr 2026

li

Nice view.

Partner

10/10

Exceptional

11 Apr 2026

TSUI HSIA

房間就能欣賞海景和日出，而且房間很大很舒適，是會想回訪的飯店

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

Lok Yu

Perfect

Partner

10/10

Exceptional

16 Mar 2026

ゆうと

過去一最高なホテルでした

Partner

10/10

Exceptional

13 Mar 2026

正明

海も見れて最高でしたが、それ以上にスタッフの皆様のホスピタリティと施設の綺麗さが素敵でした。

Friends

10/10

Exceptional

17 Feb 2026

YUKIHO

価格もそこそこで、客室露天が利用できる素晴らしいホテルでした。普通のビジネスホテルに比べたらかなり高いけど、その分海を見渡せる景観や室内にワーキングスペースがあったりテレビが格納できる仕様になっていたりと工夫がなされていました。12:00チェックアウトでゆっくり出来るのも素晴らしいです。朝食のビュッフェも、よくある内容ですが少しずつ工夫がなされていて期待以上の物が並んでいます。

Partner

10/10

Exceptional

10 Feb 2026

INAGAKI

綺麗なホテルでした。

Friends_and_family Family

8/10

Excellent

07 Feb 2026

トシコ

親切、丁寧な接客で、寛げました。

10/10

Exceptional

24 Jan 2026

hiroki

夫婦で食あたりになって寝込んでたらご丁寧に対応してくださり助かりました。

Leisure Partner

10/10

Exceptional

15 Dec 2025

Naoko

スタッフは皆さんとても親切でした。朝食は種類も味も素晴らしい。日の出を部屋の露天に浸かりながら眺められて、全てが素晴らしい滞在でした。

Friends_and_family Family

10/10

Exceptional

05 Dec 2025

Takako

最高の立地、景色、温泉

10/10

Exceptional

04 Dec 2025

椋

非常に清潔で立派な客室でした。波音が響く夜と朝日を見届けながら温泉に入ったことは、最高の瞬間であったと感じております。熱海駅までの無理タクシー送迎も大変ありがたかったです。また宿泊しにいきたいと考えております。ありがとうございました。

Leisure Partner

10/10

Exceptional

28 Nov 2025

SZU CHANG

員工相當有禮貌、旅館的設施和氛圍都是令人滿意的一流水準。

Friends_and_family Family

10/10

Exceptional

19 Nov 2025

Fumiaki

スムーズなチェックイン、適切なスタッフ対応、快適な客室、客室からの展望、など。

Friends_and_family Family

10/10

Exceptional

14 Nov 2025

みずき

全てが完璧で非の打ち所がありません
素晴らしいホテルでした
また泊まりたいです

Leisure Family

10/10

Exceptional

11 Nov 2025

Tateishi

スタッフの対応も丁寧で、館内も清潔でよかった。
朝食のラインナップも良かった。

Friends_and_family Family

10/10

Exceptional

10 Nov 2025

Suchi

Yes

10/10

Exceptional

03 Oct 2025

ARTURO DANIEL

Great hotel with top facilities and awesome amenities.

Leisure Partner

8/10

Excellent

03 Oct 2025

KIM HO

The staffs are excellent and friendly. The only complaint is unable to book the dinner as it is fully booked one day before. The location is good and has a convenient store nearby. Free cocktails drink is relaxing.

Friends_and_family Family

10/10

Exceptional

18 Sep 2025

Yumiko

とてもゆったりとした時間を満喫することができました

Leisure Family

10/10

Exceptional

16 Aug 2025

HIROYUKI

事前に写真で見たのと期待通りでした。スタッフも親切で丁寧でした。いままで泊まってきたホテルの中で施設も食事も一番でした。