Vinpearl Resort Nha Trang

6/10

Pleasant

21 Apr 2026

william

It’s definitely more like a 3.5 star hotel. Very nice location, Room is clean. We got a villa which has its own pool, but there few large cockroaches swimming in it as well as a few dead ones in our bathroom when we checked in. The gym is 5 star besides a few broken machines, and the food drinks were pricey, as is the entire island shops. Beach was a bit rough sand. I was expecting soft white sand. Massage staff was excellent. Just wish other staff knew the location of activities.

Business Family

10/10

Exceptional

20 Apr 2026

Hien Thi Thanh

Property and staff are all excellent

Partner

10/10

Exceptional

30 Mar 2026

Alla

Everything was perfect

8/10

Excellent

09 Feb 2026

andrew

The staff are very friendly and helpful

Friends_and_family Family

10/10

Exceptional

07 Feb 2026

Chinh Trung

I was impressed.friendly staffs, food and drink were excellent.

10/10

Exceptional

19 Jan 2026

Thanh Long

Nice staffs, great beach, swimming pools, enjoyable breakfast

Leisure Partner

10/10

Exceptional

26 Dec 2025

Luc

Nice and clean

8/10

Excellent

15 Dec 2025

HA

Nice staff clean room. Thanks Tuong @ Reception for all your help

Partner

10/10

Exceptional

06 Dec 2025

Long

Amazing staff went above and beyond to help us from check in to check out, ensuring all our needs were met and this beautiful, clean, fun resort.

Leisure Family

4/10

Poor

24 Nov 2025

Linsey

Vinpearl Resort Nha Trang was a mixed experience and definitely not a true five-star stay.

Pros
•Friendly, helpful staff
•Great shower pressure
•Decent spa treatments
•Resort credit given when we had to switch rooms

Cons
•Cleanliness and maintenance are lacking — the resort feels dated and not well cared for. Didn’t even feel comfortable taking my shoes off in the room
•Ants in our villa, making it unusable and requiring a room change into the main hotel
•Food quality is inconsistent, and we ended up with food poisoning on our last day — I’d avoid the American-style dishes. Birds flying throughout the restaurant landing on pastries was disgusting
•Definitely not a genuine 5-star experience in terms of upkeep or overall quality. Maybe 3-star at best

Why the ratings seem high

Staff encourage guests to leave a 5-star review on the spot and stand by while it’s submitted, which clearly inflates the hotel’s ratings.

Overall

Kind staff and a solid spa couldn’t make up for the cleanliness issues, villa problems, and food poisoning. I’d give it 2 out of 5 and wouldn’t return unless major improvements are made.

Leisure Family_with_children

10/10

Exceptional

22 Nov 2025

Tahnee

Clean and beautiful

Friends_and_family Family

6/10

Pleasant

04 Nov 2025

Reza

We rented 3 rooms one of the room sheet was dirty and other rooms was ok but not what to expect from a 5 start hotel.
The restaurant food and service was horrible it took 45 minutes for a sandwich which was cold!

Most importantly the beach was dirty and smelly! There was a smelly and dirty water came directly to the beach I think it was pool shower or sewer from elsewhere, but super smelly that one of our friend got headaches.

Overall this place can’t be more than a 3 start place in western standard.

Leisure Family

10/10

Exceptional

22 Oct 2025

Denis

Beach was littered with plastic

Leisure Self

10/10

Exceptional

12 Sep 2025

Denys

Mr hru

Very good view

Friends_and_family Family

10/10

Exceptional

18 Aug 2025

Ebony

Amazing food, services and pool for children!

Leisure Family_with_children

8/10

Excellent

27 Jul 2025

Nancy

The hotel was nice and clean with lots of different pools to enjoy from and a nice play area for small children. The hotel and shopping area are very kid friendly which suited our family well. The place is well suited for people who plan to stay at the vinpearl area. However, traveling from the resorts to anywhere outside the resort area will need golf cart rides and traveling to Na trang will require golf cart rides to the cable car area, cable car ride to get to the city and taxi rides to get around so it could end up being a quite a journey.

Friends_and_family Family

10/10

Exceptional

22 Jul 2025

Kenny

Nothing to complain excellent service

10/10

Exceptional

16 Jul 2025

Ngoc Bich Thi

Very relaxing

Leisure Family

10/10

Exceptional

15 Jul 2025

Verified traveler

Our best resort in Vietnam

We stayed at different Vinpearl resorts and hotels but Vinpearl Nha Trang resort is still our favorite. We felt the welcome attitude from the staffs, especially Ms. Thuyen - the manager - she was very friendly, we couldn’t get the late check out from the front desk but she decided to gave us the late check out. They have excellent customer services, room was clean, comfortable. The only thing was uncomfortable: some of local customers cut the waiting line at the restaurant and at the front desk ; the Russian customers took our seats at the beach even with our personal things on it - not the resort’s fault. We will visit again

Friends_and_family Family

8/10

Excellent

27 Jun 2025

Melanie

This property is great for family with children.

Leisure Family

10/10

Exceptional

27 Jun 2025

Linda

So Amazing

I love the speedboat in the cable cars. The hotel is located right next to the beach and has an amazing swimming pool that my son absolutely loved. The Vinpearl is a definite must!

Friends_and_family Family

8/10

Excellent

26 Jun 2025

Uy Thi

Staff was friendly and welcoming. Buffet was very good with many choices. View was nice. The cable car and boat transport was great. However, twin beds were very small to fit alot of ppl, option for another bed was available. Pool was ok but could be deeper. Beach has jellyfish for view only not really swimmable. The restaurant was very expensive compare to the harbor. Overall, would recommend and well worthed for the deal.

Leisure Family_with_children

6/10

Pleasant

05 Jun 2025

Lou

The villas are lovely, main pool nice, beach gorgeous. However there’s No crockery in the villas, Pool was not maintained, resulting in a cloudy pool. Decking was broken, we all fell through the broken decking. Half day VinWonders is a lie.

Leisure Family_with_children

4/10

Poor

05 Jun 2025

John

Property and room is overall nice and clean but service and hospitality is terrible. You need to wait around 30 mins or more for shuttles to get back and forth to your hotel. They require you scan your face like 3x before being allowed to go anywhere. Very poor directory and no one can help with anything. Need to think it over if you want to stay home where that does not require a long wait time.

Leisure Family_with_children

10/10

Exceptional

04 Jun 2025

CHRIS

NA

4/10

Poor

20 May 2025

Michelle

If you hungry between the hours of 4-6 good luck. You’ll need to travel to the harbor to get food or do room service. The bathroom in the room is so gross. Mold and mildew everywhere. There’s even ring marks where the previous guests left the cup on the bathroom sink countertop. They also gave us opened lotion bottle. The rooms are not sound proof. I could hear the kid Nextdoor scream his lungs off while the parents yelled at him.

Leisure Partner

6/10

Pleasant

11 May 2025

Alessia

Staff was nice, but English is a big challenge still.
Rooms are just like any business hotel, very plain.
The property was beautiful.

Leisure Partner

10/10

Exceptional

09 May 2025

Nam

Friendly

8/10

Excellent

08 May 2025

Alan

Great place except over 50 not allowed on water slides.

Leisure Partner

10/10

Exceptional

25 Apr 2025

An

Very enjoyable

Friends_and_family Family

10/10

Exceptional

12 Mar 2025

angela

Amazing memiries

Very friendly and helpful staff
Easy to get taxi
Weather rained first day but then sun next few days
Clean room with fresh towels and water daily
Beach view but had to take the golf cart to get to beach about 5 minutes
Buffet was excellent

Friends_and_family Family

4/10

Poor

29 Jan 2025

Verified traveler

Awful service. Ran out of beer and wine. Breakfast chaotic.

Partner

8/10

Excellent

25 Jan 2025

Elizabeth

A completely novel experience.

The facilities are dated. The service can be a little slow. But overall, so beautiful and at the price point I think a great deal. The breakfast is pretty good, go early if you want less of a crowd. The food overall was well priced (higher than usual Vietnam prices but well lower than equivalent properties in the US) and delicious. The resort will not allow you to bring in more than a small snack, with a large fine if you try - you have to sign off at check-in. The pools are cold. The main large pool has loud music and lots of kids. There is a pool on the side that was usually totally quiet and empty. Vinpearl Harbor was such a trip- like a mostly abandoned Disneyland crossed with a dead mall. Guests during my stay were not an outgoing bunch, and I think I was the only American on property! I think this resort would be best for a young family with children who wanted to have a budget vacation that feels high-end and to go to VinWonders.

Self

4/10

Poor

19 Jan 2025

Boldbaatar

A Mixed Experience

I recently stayed at Vinpearl Resort in Nha Trang, Vietnam, and while the location and amenities are impressive, my experience was marred by several issues.

Accommodation: Unfortunately, my stay was affected by the condition of the villas. Villa No. 6017 was mold-infested, and despite requesting action, it took two weeks to relocate us. The new villa was not much better, which was disappointing and the private pools' cleaning system was broken, and the lights were glitching, which was quite inconvenient.

Service: The service at Vinpearl Resort has worsened over the past eight years. The staff were not as attentive or responsive as expected, and the overall service quality has declined. During checkout, nobody seemed to care, and I had to carry my luggage myself. Additionally, transport between locations within the resort is rare and crowded, with waiting times ranging from 10 to 30 minutes.

Overall Experience: While Vinpearl Resort Nha Trang has the potential to be a tropical paradise, my recent experience was overshadowed by the poor condition of the villas, declining service quality, and the cleanliness of the beach. I hope the management addresses these issues to restore the resort to its former glory.

Friends_and_family Family

10/10

Exceptional

10 Jan 2025

Mikhail

A place for lazy escape to Vinpearl

Wonderful breakfast, beautiful surroundings, cool beach. But room service kinda slow

Partner

8/10

Excellent

10 Jan 2025

Emma

Great place to visit. The staff are outstanding, the rooms very comfortable, and the shuttle service was easy! Wish they had more food options at the hotel throughout the day however a great place to visit.

Leisure Friends

6/10

Pleasant

02 Jan 2025

Fredrik Viggo O'de Fey Vilbo

Our stay at Vinpearl resort had its ups and downs. Great staff and a good location. On the other side the resort requires renovations. The rooms are not as portrayed in the pictures. I will also note that waiting for the buggy service also took a lot of time and could have been better.

Leisure Friends

10/10

Exceptional

28 Dec 2024

Verified traveler

We booked the 3 bedroom villa and it was spacious for our family of 4 travelling with grandparents and an uncle. Staff were friendly and helpful. Pool is deep with no kid safety fence so have to be extra careful with watching kids. Facilities were great and buffet breakfast was delicious

Friends_and_family Family

4/10

Poor

26 Dec 2024

Teet

It's more like 4-star hotel.

Room service was quite slow. Cleaning below average, quality is more for 3star hotel. Staff is friendly, but some training would be necessary to get better quality.

Friends_and_family Friends

10/10

Exceptional

24 Dec 2024

Tam

It was one of the best five star experience I’ve ever had. High 5!!!

Leisure Family_with_children

10/10

Exceptional

07 Oct 2024

Melanie

Excellent overall.

Leisure Family

10/10

Exceptional

07 Oct 2024

Melanie

Excellent overall.

Leisure Family

10/10

Exceptional

07 Oct 2024

Khang

Great service

Business_and_leisure Family

4/10

Poor

02 Oct 2024

William

Finding the place was a disaster. If only they answer their phones at reception, it may have helped.
Every time I ordered a meal or drink I was declined and forced to walk up to reception who couldn’t understand a word I was saying in English. The place is full of cameras which scan your face even to sit down at dinner. Kind of like being in Brave New World story by Mr Huxley!
Aside from the above, the hotel, its location and pool is amazing and absolutely stunning. The food in buffet was a a 10/10. The bar staff need a personality and some lessons. Nothing worse than sitting down for a quiet mojito and being greeted by a mute 🤐
With a little more personality and professionalism this place would be an easy 5 star. Perhaps take a leaf out of the friendly and charismatic hotels in the Pacific Islands like Fiji.

Partner

10/10

Exceptional

01 Oct 2024

Francesca

The resort is wonderful. We traveled with two children aged 9 and 6, and the facilities are great. Buggy and cable cars are very convenient. Medical centre at the resort was handy. Vin Wonders theme part is excellent. On check in there was an issue with our room, mixed up with a friend, but it was sorted the next day. Only downside is staff don’t speak great English, so the transfer we booked from the resort to the airport never showed and we almost missed our flight. Be sure to get everything in writing where both sides understand - we didn’t get the transfer back in writing, only paid at reception, and there was no record on the morning. Staff did pay for our taxi to the airport (driver was amazing, he got us there on time).

Leisure Family_with_children

6/10

Pleasant

29 Sep 2024

Anh

Average, I’d say the staffs would need a bit more training.

Leisure Family

8/10

Excellent

24 Sep 2024

Verified traveler

Beautiful views and great water sport offerings

Great service from staff, beautiful views and villa was clean. Except, the kitchen was empty. If we needed crockery or cutlery we’d have to request with the front desk which was inconvenient but not a huge deal. Don’t understand how a sizeable kitchen was completely empty of except for tea and coffee. Defeats the purpose of having a villa with a kitchen.

The buffet breakfast was average given the size of the hotel I expected more variety and quality offerings. Maybe it’s because it’s low season.

The redeeming quality of our stay were the water sports offered including parasailing and snorkelling in an enclosed man-made cove. Would return.

Friends_and_family Family

6/10

Pleasant

20 Sep 2024

Bradley

Had a theme park

Business_and_leisure Family

10/10

Exceptional

26 Aug 2024

ky

Very good hotel.

Leisure Family_with_children

10/10

Exceptional

25 Aug 2024

Peter

A nice stay

Good location, staff persons are friendly and charm, breakfast has variety of items..a very good location for vacation.

Friends_and_family Family

10/10

Exceptional

17 Jul 2024

Alfio

Amazing location and island

A fantastic place to stay with family or as a couple. The resort was great and the villas are the best I’d ever stayed in. Super modern and very large and extravagant.
The property is huge, so moving around is easy with a golf cart service provided whenever and wherever you need to go across the resort and island.
Super close ride to the Harbour Town for restaurants and shopping and also close to the theme park.

I would highly recommend this place to stay!

Friends_and_family Family

10/10

Exceptional

15 Jul 2024

kiet

Great experience

4/10

Poor

12 Jul 2024

danielle

Not datisfy

Leisure Family

8/10

Excellent

01 Jul 2024

Mike

Good place for relaxing and enjoy family vacation.

Business_and_leisure Family_with_children

8/10

Excellent

27 Jun 2024

Hiep van

Everything was great, but have to book multiple room due to lack communication with hotel,

Leisure Family_with_children

4/10

Poor

17 Jun 2024

Hoa

Property was old and dirty inside. Indoor environment feels like a motel. Beach outdoor was pretty but that’s about it. Hotel was limited on restaurants and prices were expensive . Oh. It’s on an island so keep in mind if you wanting to explore Nha Trang, you would have to take speed boat or cable car across the island. These transportation has no air conditioning system so you’ll be waiting in the extreme heat.

Leisure

10/10

Exceptional

21 May 2024

Thuy

Beautiful, staffs were nice a helpful, clean…we were very pleased. We would recommend.

Family

10/10

Exceptional

18 May 2024

Gary

Beautiful hotel...it's just paradise 😍

Hotel and staff was amazing start to finish. The grounds around the hotel were very well kept. Breakfast was a good selection and catered for everyone.

Partner

8/10

Excellent

10 May 2024

Quoc

Room so poor. Need upgrade to meet 5 stars

8/10

Excellent

17 Apr 2024

Loan

I think we need more transportation.

Leisure Friends

10/10

Exceptional

26 Mar 2024

Binh

Beautiful property. We stayed in the three bedroom Villa on the private beach and it was amazing.

Leisure Family

8/10

Excellent

18 Feb 2024

Nopporn

Nice place and view.

Leisure Friends

10/10

Exceptional

27 Jan 2024

Andrew

Excellent resort , can’t believe it’s so quiet. Some dining a bit expensive but Chinese restaurant and jasmine excellent food. Some issues initially setting up room deposit but otherwise very good

Friends_and_family Friends

2/10

Poor

01 Jan 2024

Tongtong

Not good

Business Family

10/10

Exceptional

23 Dec 2023

Nancy

We stayed 3 nights in a 3 bedroom villa with our extended family and an additional 3 nights in a spacious king suite for our family of 4. It was an awesome experience from beginning to end. The food was great, the spa was exceptional and relaxing, and the pool was fun! We loved the service. Sy Phuc was very helpful throughout our stay. The entire staff is very friendly and polite. We will be back for sure!

Leisure Family_with_children

10/10

Exceptional

13 Nov 2023

James

The property was very beautiful and well kept. The staff was extremely nice and accommodating. The views were extraordinary and the future developments will be amazing upon completion. I cant believe more people are not rushing to visit this wonderful place.

Leisure Partner

10/10

Exceptional

16 Oct 2023

Dimo

Beautiful Vietnam

I guessed when going to Vietnam I come in communism. But! I fallen in love with this country. Hotel Vinpearl Resort Nha Trang has outstanding service and dedicated staff. Nothing problem. Only friendly smiles and Sin' Tyao ( Hallo! ) . Of course I'll come back.

Self

8/10

Excellent

08 Oct 2023

AliceDJ

Good area and pool but the facilities are really old ! When u get in the room it feels like no one stay there for long time !
Good for family to stay not too much activity for young people !

Leisure Partner

10/10

Exceptional

17 Sep 2023

Javier

Very hood

Leisure Family_with_children

8/10

Excellent

21 Jun 2023

BRUCE

All great and very good

Leisure Family

10/10

Exceptional

13 May 2023

Kyle

Attentive staff. Outstanding breakfast buffet - hands-down the best breakfast buffet I've ever enjoyed. Well maintained pool & sandy beach.

Leisure Partner

10/10

Exceptional

26 Apr 2023

Duong

No drinking water available in the waiting area for being transported back and forth from the island

Leisure Family

10/10

Exceptional

11 Jan 2023

Hoang Long

Excellent and beautiful landscape combined with great staff
services every where from the dining room, to high speed boat people to customer serices in the front office. I greatly appreciate the support of M. Le Si Phu from this office who have devote his time to help us dealing with VN airline to get a new ticket after the sudden change in our flight schedule.

Leisure Family

10/10

Exceptional

23 Dec 2022

ALEXANDER

Friendly staff and service.
Lots to do during your stay.

Leisure Family_with_children

10/10

Exceptional

14 Dec 2022

Natalia

all OK

Family

10/10

Exceptional

31 Oct 2022

Thuy

superb cleanliness and friendly staff

Leisure Friends

2/10

Poor

24 Oct 2022

Hannah

Fault advertisements! This place advertised to be able to sleep 12 but when check in the charged us another $120 because we have 7 people. They only allowed 6 adults and 6 children. Also, the rooms we booked supposed to include with the amusement park entry fees. When we show up at park they want to change us $30 each. We didn’t want to pay another $210 we felt ripped off so we left!! Not a good place if you just want to spend time without family!! The food and scenery were fantastic bit the service was horrible!!

Leisure Family

10/10

Exceptional

10 Oct 2022

arthur

Awesome truly 5 star in every way!

10/10

Exceptional

23 Dec 2019

Calvin

Fun resort

Overall great stay. The original resort has more amenities (spa, bigger pool, water activities, etc.) but rooms felt dated. I had difficulty reaching a live person prior to my stay to confirm details, still not sure if there is an english speaking front desk/customer service line. Had an amazing day at Vinpearland.

Friends_and_family Friends

10/10

Exceptional

10 Oct 2019

Verified traveler

As a family of three, we had a wonderful time at this resort. We travelled in early October and the weather was superb and the resort wasn’t busy at all. There were no waiting times.
The staff at the resort are all very friendly and we appreciated the care and help they provided us with everything. Nothing was too much trouble.
We booked a grand room with a balcony and ocean view. For the tiny extra amount the extra space and views were definitely worth it. We had an extra bed in our room for our 11 year old son and there was still plenty of room.
The pool is huge and we almost had it to ourselves often!
We would love to come and stay again!

Leisure Family

8/10

Excellent

22 Sep 2019

Verified traveler

I like all of it . Service was good ! Food was good!
But price is not reasonable in resort. Compared local of outside

6/10

Pleasant

20 Aug 2019

Verified traveler

식당의 음식이 타 호텔대비 맛이 부족함. 룸 클리닝을 요청했으나, 오후4시 이후에서야 청소를 해줌. 그 외 다른부분은 무난함.

Self

10/10

Exceptional

16 Jul 2019

Verified traveler

The staffs were very friendly and professional. My kids enjoyed beach and pools a lot. The kid room was clean, and we could leave our kids there for a while and pick up them later.

Friends_and_family Family_with_children

10/10

Exceptional

11 Jul 2019

Chewie

Buffet was great. On 1 of the days the dinner buffet was held at the pool side with live band. Lobster was served.
The pool is massive though it would be better if have more shades. Beach is super clean but lack shades as well. There is a warning sign on jelly fish but still many people swimming away. Gym is reasonably big. There are bicycles and a tennis court.
The room bed and pillow are comfortably soft. With a smart tv, you can even watch netflix. Wifi is available almost everywhere in the resort compound.
Buying the amusement park ticket from the reception cost 880,000 per person. English occasionally a problem.

Leisure Partner

8/10

Excellent

20 Apr 2019

Verified traveler

I was a little disappointed at the quality of the food there! Supposed to be a 5 stars but pretty ordinary food and not many variety of restaurants there either. The pool bar was pretty ordinary too comparing with that in Bali. Overall it was a good place but let down with little things to back up a unique holiday destination.

Friends_and_family Family_with_children

8/10

Excellent

15 Apr 2019

Verified traveler

This is classed as a 5-star resort, but more realistically it rates more like a good 4-star. I has the gloss and facade, but the substance is lacking in a number of key areas. Staff were excellent, surroundings were great, pool was very pleasant and relaxing. Overall the food was very good, but one of our party was ill with stomach/gastro problems twice whilst at the resort, although the precise cause remains uncertain. Overall very good, but one questions whether it is truly \"value for money\", as it were. Staff were excellent, on the whole. Pools were great, child facilities were good. Food was great for quality and variety, as was our one and only experience with room service. Transport to and from the island was good fun, and mostly well handled.

Friends_and_family Family_with_children

8/10

Excellent

28 Jan 2019

Enkhmaa

Hotels.com advertised that amusement park is free for the hotel guests. But it turned out to be $40 per person per entry. Free entrance to the waterpark was the factoring thing to select this hotel, so disappointed.

Family

4/10

Poor

31 Dec 2018

Verified traveler

Well kept, clean, nice swimming setting, landscapes were well kept. We liked the walk along the cliff to the diving club.
However, we were charged $245 extra fees.

Leisure

6/10

Pleasant

25 Sep 2018

k

Check in is a bit slow .

Swimming pool is a bit dirty .Saw A LOT OF Dirt at the bottom of swimming pool .beach is clean , nice of staffs 4 sending us a piece of cake to our room on welcome day and our bed is nicely decorated with flowers . But the bathroom ,shower head is an old model.Room is getting old. phu Quoc room is bigger and is a lot better than Nha Trang.I would not come back here again but Vinpearl phu Quoc is yes.

8/10

Excellent

24 Sep 2018

Verified traveler

Good for family but hard to get to and from city

Resort is nice and very kid friendly. However if you want to leave the resort takes a long time as you need to shuttle to ferry and ferry is once every half hour.

Also the staff are not very friendly and so many rules.

Friends

10/10

Exceptional

12 Sep 2018

Joseph

Vinpearl break

We enjoyed our 2 night stay at Vinpearl. The pool and beach area were really nice. The staff were friendly and professional. Overall a great trip.
The only slight criticism is that there is not that many restaurants to choose from. One night we ate in the a la carte restaurant and the other night the buffet. It would be nice if there was more choice in the resort

Family

10/10

Exceptional

21 Aug 2018

Tram

Excellent place for your family vacation. The views of the mountains and oceans were amazing. The pool is massive. It's a great place for young kids since there were many shallow areas and a kid area as well. Resort activities included the usual pool games and water aerobics. The kids really enjoyed the evening movies on the beach as well. The food at the buffet restaurants Jasmine, a la carte were also very good. Our family really enjoyed our Vinpearl stay and would recommend anyone to stay here. We also enjoyed the bowling alley and Karaoke facility on site as well!

10/10

Exceptional

11 Aug 2018

boks

All of these are perfect.
I will be back soon.
The weather was very hot

10/10

Exceptional

02 Aug 2018

Verified traveler

Relaxing trip with the family. Great facilities and fabulous accommodation.

8/10

Excellent

16 Jul 2018

Viet

Beautiful place. Expected to be more up to date for a five star hotel. Ceiling, trims, need more cleaning and paint deatail. The door lock broken, the staffs informed will be fix but never did during my stay.

4/10

Poor

08 Jul 2018

Dang

The staff had no clue and no Information available

Checking in was a disaster, the staff were clueless with no organisation at all. There was little to no information about the hotels facilities and location of activities, areas and amenities. Most of the restaurants were closed and there was little variability between the dining and food options.

8/10

Excellent

04 Jul 2018

Dean

Great Hotel on the beach

Not very Australian orientated (many Russian and Chinese). Very little advice or instructions on Hotel facilities. Fantastic location and really nice staff (both local and Russian). We stayed 8 days and food was nice however very monotonous. Not much variety. No ATM facilities. It appeared that all other guests had all meals included and access to Vin Pearl Land with their package. We felt quite alienated from other guests. Otherwise this was a beautiful location with excellent facilities. Would stay there again however would be more experienced with package inclusions next time as we had no access to cable car or ATM facilities without paying to get in to Amusement Park.

8/10

Excellent

04 Jul 2018

Verified traveler

VinPearl World - Disneyland's odd Asian Cousin.

Attached to the Vin Pearl Amusement Park. Whole island has a isolated feel. 'VinPearl World' is not going to give you a typical look at Vietnamese Life at all. The hotel is full of Russians and Chinese, neither are very friendly. Breakfast was great. Pool and beach in July are super hot 40+* so fairly empty in the middle of the day. Best part of the 2nights/3 days? The waterpark and inflatables on the water. Super fun. Just be aware of the Chinese who hog all the slide mats and rings. And go early because its darn hot!!

Family

10/10

Exceptional

11 May 2018

Nick

Very impressed from Canada

I travel a lot and seen many resorts and this place has everything to please every member of any family. A true pearl in VN.

8/10

Excellent

18 Apr 2018

Tam

Nice hotel, not so good beach

Nice hotel. Nice and super friendly staff.

We were however disappointed with the condition of the beach. We expected the beach to be much cleaner considering the resort is on an isolated island and has a private beach. The staff was working hard to remove trash being washed up on the sand each day. But the fact that there was trash to remove and to clean shows the ocean water in that area is not clean. Water was murky for most days we were there. We saw diapers, lots of plastic bags, bottles, vegetables etc.. being washed up on the sand.
Not a fault of the hotel, unfortunately just the quality of beach in Vietnam in general.

Family