United Kingdom
, Inverness 
Nicole
This wasn’t my first stay at GVH, but it will almost certainly be my last. It was my first time staying solo, and the experience fell well below expectations.
To give credit, the grounds appear well maintained since Hurricane Melissa. Unfortunately, that’s where the positives end.
For the price I paid for three nights, the WiFi was completely unacceptable. Reliable internet is a basic expectation. I checked with the front desk multiple times and was assured it worked, it didn’t. Only at checkout was I told I’d been given the wrong details the entire time. The response was a casual apology and WiFi details for a “next stay,” which felt insulting. A partial refund would have been far more appropriate.
I was also initially placed in a room where the air conditioning didn’t work and had to move. While the new room was close by, this change was not properly updated by the front desk. Therefore, at checkout I was met with looks suggesting I had accessed a room I shouldn’t have. That is not my responsibility.
There are no lifts, so I had to call the front desk (using my own phone credit) for help with my luggage. Assistance was given, but it felt like an inconvenience to them.
The front desk staff overall were dismissive and unhelpful, making basic interactions frustrating.
Breakfast was underwhelming, standard but you could be better.
Overall, very disappointing. For the price, I expected much better. Save your money, an Airbnb would likely offer better service and value!!
To give credit, the grounds appear well maintained since Hurricane Melissa. Unfortunately, that’s where the positives end.
For the price I paid for three nights, the WiFi was completely unacceptable. Reliable internet is a basic expectation. I checked with the front desk multiple times and was assured it worked, it didn’t. Only at checkout was I told I’d been given the wrong details the entire time. The response was a casual apology and WiFi details for a “next stay,” which felt insulting. A partial refund would have been far more appropriate.
I was also initially placed in a room where the air conditioning didn’t work and had to move. While the new room was close by, this change was not properly updated by the front desk. Therefore, at checkout I was met with looks suggesting I had accessed a room I shouldn’t have. That is not my responsibility.
There are no lifts, so I had to call the front desk (using my own phone credit) for help with my luggage. Assistance was given, but it felt like an inconvenience to them.
The front desk staff overall were dismissive and unhelpful, making basic interactions frustrating.
Breakfast was underwhelming, standard but you could be better.
Overall, very disappointing. For the price, I expected much better. Save your money, an Airbnb would likely offer better service and value!!
