Riad Shanima & Spa

10/10

Exceptional

13 Apr 2025

Ashleigh

Would highly recommend staying at Riad Shanima, everything was perfect. The decor is gorgeous and super clean

10/10

Exceptional

09 Feb 2025

Heather

We had a great stay, the riad was peaceful and comfortable with excellent staff and service and in a very central location.

Leisure Friends

10/10

Exceptional

28 Nov 2024

Nicketta

I really enjoyed my time at the riad. It was very clean, the people super friendly and just an 8 minute walk from the square. I highly recommend this place.

Leisure Self

6/10

Pleasant

12 Oct 2024

Dorothy

Super clean. Beautifully decorated with traditional Moroccan decor but with modern amenities. Our room size was abundant. The beds were comfortable. Our room was noisy bc the room we had had a lot of glass. Staff were very accommodating and hospitable. We had a driver waiting for us from the airport that was organized through the riad and they were fantastic. They waited for us a really long time for us to pass through security and customs. The included breakfasts were ok. Very basic continental breakfast. No eggs unless you order them and pay for it. The pool was nice for quick dip to cool off in (not heated) 2 nights is more than enough time to stay in the Medina. If you are looking for a Riad experience inside the Medina, I would recommend them.

Leisure

10/10

Exceptional

01 Oct 2024

Emma Y

Outstanding service a very nice place, fully recommend, you have to walk a little bit to get there but it is worth it

Friends_and_family Friends

10/10

Exceptional

10 Jun 2024

Maria

When first contacting the property Asma arranged everything to ensure our proper arrival, she followed through from arrival, since the driver could only come through the road and there is little side walk she arranged for hotel staff to meet us. Adil was happily waiting for us, he was very kind throughout our stay and we were little sad we did not get a chance to say bye. Jalil was also amazing a very helpful, the whole staff gave us tips on how to have an enjoyable trip, safety tips since it was only me and my sister. We regretted having two bookings since would have loved to stay there for longer. It’s quiet and you really get to experience The true genuine of Moroccan culture, the staff goes above and beyond to ensure it. We will truly recommend anyone looking for a genuine and true family type of stay to book them. Place was impeccable clean, food delicious and fresh. The whole place decor is top notched. We pre booked a second stay with another location after this and Asma ensured we were shuttled properly with the second stay and someone could greet us since many Riads within the medina require walking, she arranged everything between driver and second Riad, even though she did not have to. In comparison with a 5 star Riad (Second booking) we cab truly say it’s not close to the service provided by this property, we felt they truly cared for us and we can see the difference with service. Do not think twice book this.

Leisure Family

10/10

Exceptional

08 Jun 2024

Marcia

The property was beautiful, staff were very accommodating. They went above and beyond to look after us. Clean and comfortable. Riad is situated in a good location easy assessable to the Medina and to all attractions. The Manager Asma was extremely helpful along with her staff.
Fantastic stay and would stay again.

Leisure Friends

10/10

Exceptional

08 Oct 2023

Gabriella

The staff was incredibly helpful. They assisted with rides, tours, and anything we needed. They even anticipated our needs. The riad is super clean, the hammam and massage services are excellent and the food is delicious! Thank you Asma, Abil & team. You made our stay so wonderful!

Leisure Family

10/10

Exceptional

21 Sep 2023

Christina

This place is amazing they made you like family and special from the moment we got off the plane and met our amazing driver i will come back one day and i highly recommend this place

10/10

Exceptional

11 Sep 2023

Daorueng

The team at the Riad could not have been more helpful

Leisure Partner

10/10

Exceptional

29 Jul 2023

Kelly

It is a lovely little oasis. The staff, especially Asma and Jaleel, is incredible. The pool and the rooftop patio are really nice. I would often go for a swim then have a drink on the rooftop patio every evening before dinner. The rooms are very nice and clean. Lovely breakfast and great coffee.

Leisure Partner

10/10

Exceptional

03 May 2022

Verified traveler

Place to stay!

Thank you to Asme; for the amazing stay. Honestly everything was well executed all the way to a point when we had to leave. Honestly I miss the atmosphere. I miss the staff. I miss Jalil, he catered to all our needs. If you want a place that will make you not only feel safe but also help plan your trip in Marrakesh. This is the place to pick. I not only felt safe as two women traveling but; also felt like on a vacation.

-Yullz

Friends_and_family Family

10/10

Exceptional

30 Apr 2022

Michael

Super friendly and helpful staff, very eager to make your stay special.
Nice, authentic and very clean premises.
We loved spending our time and look forward to come back.

Leisure Partner

10/10

Exceptional

17 Feb 2020

Yuri

Amazing Stay in Marrakesh

Amazing experience at the Riad! The team all the difference in our trip. They were so kind and keen to help at all times! Asma took great care of us and the whole staff was extremely helpful. The breakfast is brilliant and they change a little bit everyday for you to enjoy all the Moroccan flavours. Thanks for everything and definitely coming back!

PS: We recommend getting the transfer from the airport, even more if you arriving after sunset. The narrow roads can be quite daunting for the first comers.

Partner

10/10

Exceptional

09 Feb 2020

Jan

Fantastic stay

Amazing stay. Beautiful Riad in a great location - very near the main square and souks but very tranquil. Asma and her team an absolute delight and couldn’t do enough to ensure a pleasant stay. Arrived in the evening so had dinner in the Riad - traditional Moroccan food - reasonably priced and wine available if desired. Breakfast was fab and an excellent start to hectic days in the square and souks. Looking forward to returning in the future ........

Friends_and_family Friends

10/10

Exceptional

13 Jan 2020

Dennis

Great location in Medina. Very good breakfast. Staff very friendly and helpful

Leisure Partner

10/10

Exceptional

15 Dec 2019

Alise

Amazing!

An incredible stay at this Riad.

The staff were exceptional and went out of their way to make us feel comfortable. Special thanks to Jalil and Adil for everything.

It is located on a quiet road just off the Medina - a perfect location for exploring Marrakech. The rooms are perfectly clean and the breakfast is brilliant.

Would recommend to everyone!

Partner

10/10

Exceptional

16 Nov 2019

Verified traveler

Perfect Stay!

We had the loveliest time! We were greeted with hot mint tea and cookies when we arrived. Every member of the staff was so genuinely kind and helpful. We were able to arrange dinner, taxi, tours and even a camel ride through the Riad after we arrived. They were so helpful and everything was much better priced than what we had found online. Our room was clean and lovely. We enjoyed reading on the terrace upstairs and our room was quiet and relaxing.

Partner

10/10

Exceptional

20 Sep 2019

Fabien

Great service, great food, highly recommended!

The riad was perfect, the team was outstanding and could not have done more for us, our toddler was treated like a princess and we, like family. The riad is located in a quiet area of the medina perfect for first time visitors or if you are looking for a nice peaceful place. I would highly recommend having dinner the cook is amazing too!

Family

8/10

Excellent

24 May 2019

Verified traveler

Lovely place to stay, lovely staff, well worth booking the transfer from the airport as it would be tricky to find if not.

Leisure Partner

8/10

Excellent

07 May 2019

Ehtisham

Excellent value for money, great location and helpful staff!

Partner

10/10

Exceptional

05 May 2019

Pooven

Amazing

The level of service was amazing-super helpful and accomodating. Alway friendly and smiling. Adil was amazing.

Partner

10/10

Exceptional

25 Apr 2019

Verified traveler

From the day we arrived to our departure, all of our requirements were met by Asma and the team.

Leisure Partner

8/10

Excellent

24 Jan 2019

Madiara

Sweet little Riad

Staff was perfect. Room was on the small side, but perfectly clean. Bathroom was huge. Breakfast was not impressive. Overall, great Riad, well located with AMAZING staff.

Partner

10/10

Exceptional

04 Jan 2019

Verified traveler

Great staff, helpful and very good manager, nothing is too much trouble

10/10

Exceptional

22 Dec 2018

Nicholas

The Best Riad in Marrakech

The friendliest, hardest working staff I have ever encountered during my travels. Their superb customer service was second to none. They provided us with transportation to and from the airport and had tea and delicious Moroccan patties for us upon arrival. They also helped us plan a dinner before we arrived and after we were shown around the Riad and settled into our rooms the had a wonderful meal waiting for us. Every person who worked there made you feel at home and always greeted you with a smile. It has a very great central location and is a short walk from all of the major attractions hat Marrakech has to offer. I wish I could give this place 100 stars instead of just 5 because the service and riad was wonderful.

Partner

8/10

Excellent

10 Dec 2018

Roy

Riad Shanima

Riad Shanima was ok ..... Very difficult to find initially after my first venture out but eventually sussed out local landmarks to help me .... Would say overall it was ok but my main problem was the very soft mattress on bed, small shower area & useless TV which was a nightmare to work and always had to get assistance plus breakfast was very predictable every day and limited choice

10/10

Exceptional

08 Dec 2018

Artur

Great place to stay

Great service, convinient location 10 minutes walk from main square. Rooms are clean.

Partner

6/10

Pleasant

03 Dec 2018

Lindsay

Great Riad until they moved us...

The Riad itself is absolutely wonderful.I would give this Riad 5 stars except that we didn't actually end up staying there except for our first night. After unpacking and settling in for our 4 day stay, we were told that they had \"overbooked\" and that we were being moved to another Riad. Besides being an inconvenience, the other Riad was not near as nice as this one. We went from a 4 star Riad to a 3 star Riad. Sophie was wonderful at our second Riad, so that made up for the lack of the star but I must admit that is the first time in all my travels that I have been required to change hotels. We were given a hamam for free (approx $20 service) but I would happily have paid the $20 to stay in the original room we were placed in. I would still recommend this Riad, but I would be mindful that there is a chance you could get moved and for that reason, I would be reluctant to stay there again.

Friends

10/10

Exceptional

01 Dec 2018

Verified traveler

Property was very clean and amenities were modern, specially bathrooms. Great breakfast, best fresh OJ. The staff were exceptionallly kind and very helpful with all my questions from direction to recommendation on activities to on how to haggle for cab prices.

Leisure Self

8/10

Excellent

10 Sep 2018

Jay

Charlie was very nice and helpful. There was one woman who spoke better English and she was very nice too. The rooms were extremely clean and the bathroom was very spacious.
We felt safe and comfortable and it was very close to The Square in the Medina, which made it convenient.
If you’re looking for something more upscale and “instagramable” this probably isn’t it but we loved making Shanima our home base. Charlie and the staff were very hospitable.

10/10

Exceptional

12 Aug 2018

najma

Home from home

I stayed with 3 children + husband at Shanima for 5 nights.
I can not fault the Riad or the staff.
The decor was impeccable and stylish.
Adil, Elham, Jalil and Asma couldn’t have been more welcoming and hospitable. Nothing was too difficult for them.
Food was very nice too.
Finding the riad was a little challenging for our taxi driver, as the Riad is in a maze of narrow alleys that cars are unable to navigate.
I would recommend the ourika valley tour arranged for us by the Riad, but the half day tour of Marrakesh was a little disappointing as there was no information about the sites we visited.
I would highly recommend the Shanima Riad to my friends.

10/10

Exceptional

01 Jun 2018

Tori

Very prompt in answering messages. The bathroom was so big though the room was small but good for me. I love the bed and beddings and I had good rest - and I am picky about bed. When you closed the curtains, it was dark and good for sleeping. I didn’t get to interact with many staff but mostly the older night guy who was super nice. Finding the place is a little tricky and I had to enlist the help of some kid. The kid was nice but the other older one who followed him was a little demanding but you have to be firmed. In any case, there was no sign in the narrow street leading to it. But when you see heritage spa, then go into that lane and walk all the way till the end (like one block) and make a left. Go under some building Nd it’s at the end of that street on your left hand side. It might looked a little scary if you are not used to the lanes but there is a security guy within steps after the heritage spa and I didn’t feel unsafe butbkust unfamilar at the ending. Worth a try.

10/10

Exceptional

11 May 2018

Amar

A perfect honeymoon stay

Beautiful riad in a great location. The staff was amazing.

Partner

10/10

Exceptional

22 Apr 2018

Louise

Real Riad Experience

I wish we could have stayed longer! Ashma and her staff could not have done more to make us feel welcome. The riad was beautiful with a lovely terrace on roof. It was small so to me gave a really feeling of a small intimate riad. Would definitely recommend.

Partner

10/10

Exceptional

28 Mar 2018

Guillermo

Highly Recommend. Peaceful and relaxing pxin place

Perfect Hotel. We traveled with a 8 months old baby and the experience was great. They waited us with a perfect room including a baby bed. The service was impressive and we were always welcomed with a smile. The Riad is beautiful and perfectly located. I truly appreciate Asma and all the team, and recommend Riad Shanima by all means.

Family

10/10

Exceptional

26 May 2017

Verified traveler

Lovely and very accommodating staff.

Had a great time. The staff are very helpful and accommodating in making our stay a memorable one. Would love to book again soon.

8/10

Excellent

09 Apr 2017

Divyesh

Ideal location

Lovely staff and easy walking distance to Jemaa Al fanaa, souks and the new town..... Excellent staff....

10/10

Exceptional

06 Apr 2017

mohammed

Nice riad close to the main square

Nice riad in the medina within walking distance of Jamaa al afna square also other attractions. Friendly staff they made our stay very enjoyable. Would recommend.

10/10

Exceptional

23 Mar 2017

Amina

Excellent Riad.

I stayed in this riad for 7 night with my family and we were overwhelmed by the kindness and the hospitality of the staff. The room was spotless, nicely decorated and comfortable.
I would highly recommend this Riad if you want a real tast of local tradition.
Special thanks to Asma, Adel, Abdeljalil and other lovely staff. If im going back to Marrakech, I'll definitely stay in this Riad.
Amina xx

10/10

Exceptional

13 Jan 2017

Ane

Lovely Riad in busy Marrakech

My husband and I stayed for 4 nights at this Riad and I couldn't have been happier with my choice. As everyone has mentioned the staff Adil, Asma, Hayat and the others were very helpful and pleasant. The Riad is spotlessly clean and peaceful and has its own little charm. Our room (L'orangier) was always spotless and the bathroom was beautiful. I really loved the shower gels and I was able to buy some from the Riad's boutique when we were leaving. I used the Hammam and massage package at the Riad which Apart from it being one of the most affordable in Marrakech, it was really good as well. I slept like a baby afterwards. Asma helped us print our boarding passes and let us check out of our room a lot later than we should have checked out without charging us a penny. I always looked forward to breakfast and the orange oil scented youghurt :). Last thing, the Riad is close enough to the city centre and souks. It was easy getting around

10/10

Exceptional

26 Dec 2016

Sarah

Fabulous hotel in a great location

The Riad Shanima and Spa was lovely. From the welcome we received to the breakfast and the comfortable rooms, it couldn't be faulted. We wouldn't recommend going to Marrakech but would definitely return to this hotel if it wasn't in this city! The staff are so friendly and helpful, they couldn't be faulted. The rooms and public areas are very clean and well decorated, breakfast was lovely with fresh pancakes, bread, croissants, fruit etc every morning. The roof top terrace is a bonus. Would absolutely recommend this hotel if you want to visit Marrakech.

Partner

10/10

Exceptional

16 Dec 2016

Verified traveler

Amazing friendly staff who couldn't do enough for a memorable stay. Great people and a special riad . Quality food and epic selection

8/10

Excellent

18 Nov 2016

Mariaeme

Nice Riad, good location, kindness staff

If you're planning to stay in the Medina, this Riad is well located close enough to walk to Plaza Jemma El Fna, Gueliz, Historical places (palaces, tombs, mosque), some restaurants for food (5 euros). Close to street with local market for fruits, snacks, craft handed objects, souvenirs. You can return walking in the night. Nice staff, kindness, they walk with you from the main street to the riad because is inside a group of labyrinth streets, that are typical in the medina (very charm but for a tourist at the first sight it's a little bit complicated). Riad is modern, clean, warm decoration with occidental touch.

10/10

Exceptional

14 Nov 2016

Barbara

Lovely Riad Experience

Lovely Riad with the USP...their staff. Asma, Adil and the team go far beyond expectation, always smiling and friendly and nothing is to much trouble. Transfers, tours, meals of your choice and a very nice continental style breakfast each morning. Our room had it's own outside space and terrace which we loved. We will definitely return

10/10

Exceptional

14 Nov 2016

Mark

A great Hotel with Friendly staff

A great little Hotel with very friendly staff fairly central location, just a little difficult to find at first

6/10

Pleasant

17 Oct 2016

Mike

Almost Great but Let Down by Important Details

First the good - This Riad is beautiful and (except as noted below) great value, an interesting hybrid between traditional and modern design. Breakfast and dinner on the terrace was incredible and the service by the dedicated staff was always better than we could ever expect. We were very well looked after by Adil, one of the most delightful men we met during our Morocco trip.
However, the bad - Firstly, as it we were staying here for our last 2 nights in Morocco, which involved much re-packing of suitcases and shopping for our flight home, we intentionally booked the \"Luxury Suite (Palmier)\", which was advertised as being 30 Sq M. The room was tiny - 24 Sq M (including thick internal walls and an oversize bathroom - yes, I measured it). Falsely advertising like this is unforgiveable.
Secondly, as we had our belongings unpacked everywhere, we instructed that there was to be no room cleaning on our 2nd day (very explicitly requested and confirmed clearly by Ashma, there was absolutely NO miscommunication). When we returned after a day of sightseeing, we were very disappointed to find our room cleaned and made, and our belongings all reorganized in the process.
If not for these two issues, this Riad would have scored a 5.

Partner

10/10

Exceptional

08 Sep 2016

Suzana

Gracious Riad

We really enjoyed our stay at the charming Riad. Adil and Aasmaa were very gracious and welcoming. Everything was comfortable and clean and the service was professional. Adil was even kind enough to carry our luggage out to us and ran after me to give me my blouses that I left hanging in the closet. Overall, very pleasant and I would return again.

Family

10/10

Exceptional

30 Jun 2016

Camila

Beautiful place in the heart of Marrakech

The Riad was beautiful, the staff amazing, always smiling and trying to help us the best they could. The breakfast was good to. The location felt really safe. Would definitely go back there again.

Partner

6/10

Pleasant

27 May 2016

Verified traveler

Location was not good

While i stayed at this hotel the bedding and towels were not changed at all in 5 days. I think they should have been changed frequently as its very hot there so its unhygenic

10/10

Exceptional

07 Feb 2016

Verified traveler

Great staff, very welcoming, excellent service, very comfortable.

8/10

Excellent

09 Jan 2016

Verified traveler

Overall, a great place

The staff made it excellent! Great people, caring, nice and helpful. The only bad thing was that the towels need to be replaced as they had a weird stench to them, but I'm sure they will address this as it's a quick, easy fix.

8/10

Excellent

19 Dec 2015

marcia

Lovely Riad

Beautiful Riad with very hospitable staff.
We had a lovely stay and will be back again. Make sure you get the airport transfer as the staff then come out to meet you as well and unless you knew where you were going you would never find the place.

10/10

Exceptional

23 Feb 2026

Gabrielle

Prachtige locatie vooral het

10/10

Exceptional

19 Feb 2025

POUJOL

Superbe séjour !!

Parfait : Riad magnifique et confortable/très propre/Personnel très sympathique et aux petits soins/ Soins du Spa très pro/ repas et petits déjeuners très bien/ très bon emplacement dans la Médina .
Nous reviendrons...

Partner

8/10

Excellent

26 May 2024

ARTURO

Bellissimo Riad.
Pulizia e servizi eccellenti.

Leisure Partner

10/10

Exceptional

21 Feb 2024

Miriam

The best Riad of Morocco ❤️

THE perfect Hotel for any type of vacation!! In love with this Place ❤️

Friends_and_family Family

10/10

Exceptional

15 Mar 2023

Sahima

Merveilleux séjour

Nous avons passé un séjour exceptionnel dans ce Riad.
Le personnel a été aux petits soins pour nous.
C’était la première fois dans un Riad, expérience à renouveler.
Merci à toute l’équipe 😊

Friends_and_family Family

10/10

Exceptional

11 Feb 2020

Verified traveler

Service impeccable, hygiène au top. La chambre est rangée tout les jours avec soin.

Leisure Partner

6/10

Pleasant

12 Jan 2020

Verified traveler

Personeel zeer vriendelijk. Netheid uitstekend. Aangeboden trips zeer goed. Ontbijt zeer basic. Wil je een eitje of kaas/hesp moet je bijbetalen. Het zwembad op de website is nog onder constructie.

Leisure Partner

10/10

Exceptional

07 Jan 2020

Emanuele

Natale a Marrakesh

Oasi di pace e tranquillita' nella medina, vicina alla piazza principale.
Ci si arriva solo a piedi passando per strade strette e un po' incasinate.
Servizio molto attento e cordiale.
Ottima colazione

Friends_and_family Family

10/10

Exceptional

07 Dec 2019

Martina

Riad Perfetto

Un Riad meraviglioso con un ottimo personale molto gentile e pronto a soddisfare ogni esigenza.
Ottimo con bambini piccoli non distante dalla piazza principale di Marrachesh.
Ma la cosa principale la pulizzia, davvero impeccabile.
Lo consiglio assolutamente:-)

Friends_and_family Family

8/10

Excellent

07 Oct 2019

Jan

Aanrader.

Prima Riad vlak bij het centrum.

Family

10/10

Exceptional

25 Jun 2019

Pedro Ramon

Perfecto!!

Todo perfecto!!
Muy recomendable como base para una estancia de varios días.
Desayuno típico servido en mesa de muy buena calidad.
Como tema a tener en cuenta, tiene un jacuzzi en el tejado de pago así como el Spa.
Sin duda repetiría!!
La ubicación ideal. Se puede ir andando a todo.

Family

10/10

Exceptional

18 Jun 2019

Sergio

Good service, good room, missed the pool I thought tey had it

Partner

10/10

Exceptional

18 Jun 2019

Ioannis

excellent choice

excellent location, friendly staff, nice & clean room

Partner

10/10

Exceptional

10 Jun 2019

Verified traveler

Perfect!

Perfect location, and the staff was helpful with everything. Top-notch:)

Friends

8/10

Excellent

03 Jun 2019

Brigitte

Das Hotel ist sehr sauber und das Personal sehr nett und herzlich.
Bei Fragen wird einem gleich geholfen. Vielen Dank an Asma und Adil.

Leisure Partner

10/10

Exceptional

29 May 2019

Verified traveler

Accueil parfait , personnel plus que serviable et établissement au top! Je recommande à 100%!!

Leisure Friends

10/10

Exceptional

28 Apr 2019

Peter

Zeer gastvrije mensen, vooral Adil (die bracht iedere ochtend ons ontbijt op ons privéterras op het dakterras. Heel wat trappen omhoog met al die spullen. Niks was hem teveel) en Asma (zij gaf ons heel veel tips over Marrakech en wilde ons overal bij helpen). Ontbijt was heerlijk en zeer uitgebreid, hoefde 's middags geen lunch meer. Ontvangst was met muntthee en Marokkaanse koekjes. Al met al erg goed!

Leisure Family

8/10

Excellent

13 Apr 2019

Díana

Me gustó la localización ,y hotel es pequeño pero agradable

Leisure Family

10/10

Exceptional

12 Apr 2019

leila

Fantástico

Os funcionários são excepcionais, te auxiliam em tudo, sempre muito atentos. As dependências muito bem decoradas. Super recomendo

Partner

10/10

Exceptional

03 Mar 2019

Verified traveler

Un trato muy personal y cercano. Pendientes de tus necesidades y colaboradores.

Partner

4/10

Poor

02 Mar 2019

Verified traveler

Je n'ai malheureusement pas pu aller dans ce riad car il était complet.
Annulation de ma réservation auprès de cette établissement deux heures avant mon départ de Lyon.
La directrice du Riad Shanima m'a prétexté un problème informatique.
Cette personne m'a trouvé un autre Riad à coté du sien le RIAD AGAPE avec des prestations moins biens et avec une personne qui s'occupe du riad qui ne loge pas sur place (obligatoire à Marrakech), l'absence de client (bizarre alors que tous les riads affichent complets pendant cette période des vacances), aucun document interne au riad pour informer la police marocaine ne nous a été demandés (également obligatoire au Maroc) notre chambre NE FERMAIT PAS A CLEF et ou le ménage n'a pas été fait
En bref, nous étions seule avec ma fille dans un riad avec six chambres, sans sécurité, sans client et sans personnel durant la journée et la nuit. JE NE VOUS RECOMMANDE PAS LE RIAD AGAPE
De ce fait, j'ai du trouver un autre Riad par moi même et le payer pour la nuit suivante car ni la directrice du Shanima ni expédia n'ont pu me trouver une solution de rechange!!! Je vous recommande le BLISS SPA les prestations sont meilleures que le Shanima spa et moins onéreuses à cette période de l'année (75 euros avec le déjeuner).
Du fait de mon insistance auprès de expédia la directrice m'a trouvé un autre riad, le Riad Excellence que je recommande la directrice est très professionnelle et charmante et le Riad tout à fait correct.

Leisure Family_with_children

4/10

Poor

02 Mar 2019

Verified traveler

Je n ai malheureusement pas pu aller dans ce Riad car le riad était complet
Annulation du Riad deux heures avant mon départ de Lyon
La directrice du riad m a prétexte un problème d informatique
Cette personne m a trouvé un autre Riad à côté le Riad Agape avec des prestations moins biens et surtout avec une personne qui ne loge pas sur place ,l absence de client , une chambre qui ne fermait pas à clefs le ménage de notre chambre pas fait en bref nous étions toute seule avec ma fille dans un Riad avec six chambres sans sécurité . Je tiens à préciser que nous n’avons complète aucun document interne au Riad Agape (formalité obligatoire à l entrée) pour la police marocaine
De ce fait j ai du trouver un Riad moi même pour la nuit suivante car personne n a pu me trouver une solution de rechange pour la nuit suivante (expédia et le raid Shanima )tous les autres riads étaient complets biensur sauf celui de AGAPE , bizarre
La directrice du Shanima m à enfin trouve un autre Riad pour les nuits suivantes vu mon insistance auprès de expédia le Riad excellence que je recommande fortement car la directrice est professionnelle et charmante et le riad tout à fait correct
Je tiens à préciser que je me suis rendue deux fois au Riad shamima pour m entretenir avec la directrice mais malheureusement elle n’était pas la
Les riads que m a propose la directrice du Shanima étaien dessus des prestations du sien et qu aucun dédommagement ne pas été proposé par cette personne