Name: Comfort Inn Brockville
Address: 7777 Kent Blvd., Brockville, K6V 6N7, CA

8/10

Excellent

25 Jul 2026

david

Liked the Wednesday's BBQ day for the guests

Also the breakfast was good and food was hot

Staff helpful for directions into town

Nice stay

4/10

Poor

24 Jul 2026

Pam

It was close to USA border
Asked for a room on ground floor when I booked
Not accommodated so Trying to get my stuff from the lobby to upstrs was very challenging
I was a solo Traveller
It was raining dark and 1030pm on a Friday
No one offered to help.!
even just opening up the doors on the second floor
Won’t go back
Very disappointed
Stayed at comfort inn cobourg night before and it was amazing

10/10

Exceptional

24 Jul 2026

Eric

Excellent customer care.

Friends

8/10

Excellent

22 Jul 2026

Max

The property was well staffed by people who appeared to be enjoying their exposure to 6the company. However, there were obvious signs of where the company makes the hotel feel more like a Motel 6 experience.
The bed was excellent, the furniture obviously living a second life from a previous hotel that was renovated.
Canadian Choice hotels are notoriously cheap in Television exposure but this is the first time I encountered a cheapest of the cheap, Walmart special RCA unit. Along with the basic low rent cable content, the picture production was terrible.
Not a good look. It offsets all of the other very good features.

2/10

Poor

21 Jul 2026

Nancy Jo

This was the worst hotel we have ever stayed at. Simply put the staff needs to be trained in customer service. The experience was pathetic and the desire to have a happy customer did not exist. After the 1st room we were assigned had significant plumbing issues, was under construction still, and lacked drinking glasses we were assigned a 2nd room with no tub. This was not disclosed. The room did not have an ironing board or an iron and was also unfinished. To top it off we were made to feel we were running some sort of room scam. We had been driving for 8 plus hours and simply wanted to relax in our room. It is highly unlikely we will ever stay at a Comfort Inn again

Partner

6/10

Pleasant

21 Jul 2026

elke

It was a clean comfy room no complain

Partner

2/10

Poor

21 Jul 2026

Joseph

We rejected the room shortly after check in, as there was visible food waste and insect feces on the mattress under the sheets. Asked for a refund, but can’t even get an email back from the hotel.

I don’t generally leave reviews, but this was beyond the pale.

8/10

Excellent

20 Jul 2026

Mary Lou

I didn't like that no one was at the front desk upon my arrival and had to wait 15 mins for them to return.

The room was clean and comfortable.
Breakfast was great, lots of choice.

I would stay there again.

Self

8/10

Excellent

20 Jul 2026

Will

Great place for an overnight stop

Self

10/10

Exceptional

19 Jul 2026

Ken

Beds were comfortable,g

Partner

8/10

Excellent

19 Jul 2026

Sheila

The breakfast was good.

Partner

4/10

Poor

18 Jul 2026

George

Old motel style far from the how a hotel shall be. Overpriced, 300$ per night doesn’t justify.
Breakfast, better do not touch.

Self

10/10

Exceptional

16 Jul 2026

Ronald

Clean facilities, clean room, adequate breakfast, super friendly and helpful staff.

Partner

8/10

Excellent

12 Jul 2026

Shui Keung

My stay in that hotel is pleasant and quiet. There are a lot of tv channels offered. The breakfast with offerings of variety like sausage, egg, white bread, bagel is quite delicious. The only downside is not enough parking.

Self

6/10

Pleasant

08 Jul 2026

Harpreet

Room had some odor. Sofa and chair had bad stains on them. TV pretty old and tv resolution very poor.

Business

4/10

Poor

05 Jul 2026

Molly

The room was not very clean, and we were disappointed with the size and quality for the price. The pullout couch was not functional, but the actual couch was grungy so we decided it wasn’t an option either. The fridge was not plugged in when we arrived, and when we did turn it on, it did not work well enough for our food to keep. We were disappointed with this stay, I would advise spending the extra money and going elsewhere.

Family

8/10

Excellent

04 Jul 2026

David

Friendly staff, decent breakfast and

8/10

Excellent

03 Jul 2026

Wayne

Clean rooms

Business

10/10

Exceptional

03 Jul 2026

Linda

The lady at the breakfast bar went around all the tables to wish the customers a good morning and asked if everything was satisfactory. She was very nice and welcoming.

Family_with_children

6/10

Pleasant

01 Jul 2026

Debra

My room was clean and adequate. The hairdryer which I wanted to use was not usable. It was tucked so far u dear the cabinet that I only found it by getting down on my knees to search. Then it had no instructions and unreasonably difficult controls so that I gave up trying to use it.

The breakfasts were beyond disappointing. The first day I entered the breakfast room at 8:10 am. Both coffee dispensers were empty and did not get refilled before I finished my breakfast. The food on display was meager at best. The trays of bread, English muffins and bagels were all empty. The hot plate had three sections. Two were completely empty though it looked like food was originally in them. The other had a couple of tablespoons of scrambled egg. There was a three tiered fruit bow, with two bowls empty and one containing two oranges.

I served myself the scrambled egg and asked the attendant for a knife to slice the orange since the plastic knife wouldn’t cut the orange. They insisted that I go back to the service area with them to supervise me with the knife. Unfortunately, they gave me a dull paring knife which would not cut through the orange properly. I left the diningroom hungry.

The second morning I went for breakfast an hour earlier in the hopes of getting food. There was coffee this time, and a few more items of food so I had a slightly better breakfast.

My last morning at the hotel I went down at six am ( two hours before I wanted to wake up) to eat.

Self

6/10

Pleasant

30 Jun 2026

Richard

I basically got the room because of the swimming pool for my Grandkids!

Family_with_children

10/10

Exceptional

30 Jun 2026

Danny

Staff were one of the best we have experienced at any hotel stay. Room air conditioning was very loud and ran constantly. There needs to be upgrades.

Friends_and_family Family

2/10

Poor

29 Jun 2026

Monica

The room was not clean, the bed sheets were dirty, we found hair on them, the bathroom: The celling was damage, the tub drained was blocked, the AC keeps turning off. The floor was not properly clean you could see dust in the bedroom floor and the hallway too.

It was really disappointed for the price that we paid. The ICE was machine did not have ice, the illumination was really poor. It was a terrible experience. Really disappointed. We left the hotel as early as possible, I really did not want to be in there.

Friends_and_family Family

8/10

Excellent

28 Jun 2026

Andrew

Clean , friendly staff , amenities not used as only there to sleep… boat races/ concerts

Self

10/10

Exceptional

21 Jun 2026

Samantha

The room was very clean, and the bed was so comfortable. We also got a complimentary breakfast before checkout. They also have on-site parking which was great. Highly recommend!! Alot of good food spots around there too.

Partner

10/10

Exceptional

18 Jun 2026

Steven

Good value for the cost

Self

6/10

Pleasant

15 Jun 2026

Harvey

Breakfast lady was excellent. Swimming pool was advertised as having warm water but it wa fridgid.

Partner

6/10

Pleasant

13 Jun 2026

Michelle

Clean rooms but the hallways and lobby need some cleaning. Good night sleep off the highway.

Partner

8/10

Excellent

09 Jun 2026

Frederick

The air conditioner was very noisy. I think the fan is failing. The curtains would not close completely, so I had to pin them shut. The floor was not cleaned completely. These are not deal-breakers, but they should be corrected.

Partner

8/10

Excellent

08 Jun 2026

melissa

Friendly staff, clean room, comfy bed. Not thrilled with breakfast.

Friends_and_family Friends

10/10

Exceptional

08 Jun 2026

Brenda

Easy highway access

Self

10/10

Exceptional

07 Jun 2026

Rose-Anne

Close to many restaurants, great service from breakfast staff.

Friends

10/10

Exceptional

06 Jun 2026

Louis

Everyone was very pleasant and helpful

Self

10/10

Exceptional

05 Jun 2026

Connie

It's location to restaurants and shopping. Multiple options all within walking distance.

Family

10/10

Exceptional

05 Jun 2026

jeff

The staff were very helpful and the room was clean and well appointed.

Self

10/10

Exceptional

01 Jun 2026

Tetiana

Very nice staff and delicious breakfast

Partner

8/10

Excellent

30 May 2026

Perry

My only criticism is that the furniture in the rooms needs to be cleaned or replaced. In both my sister's and my room, the conditions were the same.

Self

10/10

Exceptional

29 May 2026

Veda

Parking was good . Clean room and lots of places to walk my dog. Staff was excellent.

Pet

8/10

Excellent

29 May 2026

Kathleen

Very good breakfast, comfortable beds, friendly, helpful staff.

Partner

8/10

Excellent

28 May 2026

Paul

great and friendly staff.

Partner

10/10

Exceptional

27 May 2026

Isaac

The front desk staff were very friendly and professional. The room was nice, clean, and the bed was comfortable. The built in air conditioner/heater allowed for me to easily make the room's temperature perfect at any time, even with the constantly changing weather.

On top of everything else, there were additional perks to the hotel that made the stay more enjoyable including complimentary breakfast (eggs, bacon, toast, fruit, coffee, juice, etc.), free popcorn and cookies in the lobby, complimentary barbecues on Wednesday evenings, an indoor pool, and a gym.

The location is excellent too, since it is right beside a grocery store, is close to many restaurants, and is near beautiful neighbourhoods that are great for taking walks.

I definitely enjoyed my stay at The Comfort Inn and was happy to visit Brockville. I would like to visit again sometime and if I do, I will be choosing The Comfort Inn for my next stay as well.

Self

8/10

Excellent

26 May 2026

Soeun

Room is good…

Family_with_children

4/10

Poor

22 May 2026

Richard

Support not satisfactory at all

Self

10/10

Exceptional

15 May 2026

Jacqui

Friendly, helpful staff

Self

8/10

Excellent

12 May 2026

lester

Staff was great lots of treats and coffeein room and lobby

Self

6/10

Pleasant

11 May 2026

William

Needs updating

Partner

10/10

Exceptional

11 May 2026

Dominika

The staff was very helpful - and seeing somebody with a friendly, welcoming smile on their face when arriving at the front desk always makes a tired traveler feel better. The hotel is in a walking distance from the waterfront. A bonus is there is a grocery store next to it and a couple of chain restaurants around it.

Self

6/10

Pleasant

07 May 2026

Justin

Second night stay, room smelled like sewage. Got a second room and bathroom had sewage smell.
The gym equipment is broken and barely works. Cables snapped off. Should
Not advertise fitness room
If the equipment doesn’t work or isn’t maintained. Staff was excellent and food is good. Would stay again but prefer rooms that smell good.

Self

8/10

Excellent

03 May 2026

Mario

Proche de tout,

Self

10/10

Exceptional

03 May 2026

Cristos

Great staff and service

Business

10/10

Exceptional

01 May 2026

Tracy

Breakfast had a good variety. The parking lot is well lit.

Partner

10/10

Exceptional

18 Apr 2026

LAUREN

Room was clean, breakfast was really good and had variety. Parking is free and easy. The staff where VERY nice and talked to everyone who was looking to chat. They seemed to be happy working there and took the time to joke around with my preschooler

10/10

Exceptional

18 Apr 2026

Monica

Lots of little perks like fresh water, popcorn and cookies in the lobby. Rooms are comfy and a good size. Pool is nice and clean and pleasant to be in.

Self

6/10

Pleasant

31 Mar 2026

Alan

I was not told what time Breakfast was and the parking was a problem with construction workers showing up day and night I went for peace and quiet and I did not get it and the pillows were terrible they were like fluff balls I really did not enjoy my 2 days there I will book someplace else next time I live at a Retreat Centre and I'm sorry but our place is alot better could have saved my money and just stayed here,.we had construction going on last year and we told our guests that this was happening I was not informed about this at all,so all in all I was not happy at all

Self

10/10

Exceptional

30 Mar 2026

Shelby

The staff were so kind

8/10

Excellent

27 Mar 2026

Bob

Good breakfast selection. Pool was refreshing. Easy parking. Nice staff.

Friends

6/10

Pleasant

25 Mar 2026

Janice

I've stayed here many times and been quite satisfied. I suspect there must be some sort of construction going on and I was disappointed there was no mention either on the site or by the staff when checking in. The hallways and floors were dirty, I had holes in the drywall in the bathroom, needless to say surprised by the look compared to the many times I've comfortably been there.
Bottom line is a heads up would have been appreciated.

Self

2/10

Poor

22 Mar 2026

Kübra

Horrible not worth the price

Family_with_children

10/10

Exceptional

21 Mar 2026

Colleen

Staff were very friendly.

2/10

Poor

16 Mar 2026

Karen

Very disappointing, the room and the bed sheets were fragrant of cheap perfume spray cleaning products.
The parking lot was not kept safe with cleared pathways or salted.
The pool was closed every day for hours because of private bookings.

Partner

8/10

Excellent

15 Mar 2026

Fiona

Warm room. Decent coffee, decent breakfast. Polite staff. Easy check in

8/10

Excellent

04 Mar 2026

dave

It was fine, a regular Comfort Inn. They were doing some work on the second floor near my room so the hallway had some drywall dust and paper floor coverings in spots.

Self

10/10

Exceptional

26 Feb 2026

Kathi

A perfect stop on an aweful winter night. Oved breakfast!!! Front desk staff is lovely.

Leisure Self

6/10

Pleasant

02 Feb 2026

Howard

Room was good. Clean. Breakfast was good

Leisure Family

10/10

Exceptional

29 Jan 2026

Brittany

Excellent! Will return! Clean rooms, pool was warm. Staff were so friendly!

Leisure Partner

6/10

Pleasant

18 Jan 2026

Wilbur

Breakfast was adequate.

Leisure

10/10

Exceptional

11 Jan 2026

Julie

Breakfast was great, parking was easy. Room very clean and quiet. Very comfortable bed and relaxing room

Leisure Partner

10/10

Exceptional

03 Jan 2026

Michael

Good stopover location en route to Quebec

Leisure

2/10

Poor

02 Jan 2026

Stephanie

Out of the kindness of the hotel owner, they had opted to house the homeless after the local Mayor decided to stop funding for the local homeless shelter. This, on its own, is wonderful and I think speaks volume to the kind of people running this place. Kudos to you all!! BUT I should have been told before checking in and given a choice of whether or not to be involved. I was there alone with my 12 year old daughter, and although I was assured there were security guards on site, I felt very vulnerable. Every time we left our room, whether to go to dinner or to the pool, we were met with some sort of event happening in the lobby. One time there was a paramedic speaking with someone who appeared to be under the influence, the next time there were two individuals yelling and the security had to threaten to take someone to the police station I was very frustrated that this was my \"vacation\". We actually had to switch rooms because we had an external patio door in our room and when we returned from dinner there were new foot prints leading up to our door, including the a foot print on the sill looking like someone had tried to open our door. (We didn't use the external doors and there were no footprints before we left). Again, it's a fine line... Because as a Christian, I thought this was an amazing gesture the Comfort Inn was offering, especially on such a cold night... But as a patron, I should have been given a choice of whether or not I wished to be involved. I am not happy

Leisure Family

10/10

Exceptional

24 Dec 2025

Christopher

Staff were welcoming and helpful

Leisure Partner

10/10

Exceptional

11 Dec 2025

Carlos

Dinner Buffet available nice

8/10

Excellent

08 Dec 2025

Randy

The room was clean, and the staff was great. Hockey weekend, so lots of noisy boys.... but that was ok.

8/10

Excellent

04 Dec 2025

Noemi

Water in bathroom wasn’t hot but all else was good

Leisure Self

10/10

Exceptional

02 Dec 2025

James

Clean room and very comfortable

8/10

Excellent

30 Nov 2025

Reid

I liked that it was right off the 401 with immediate access to restaurants and grocery stores.

Leisure Self

10/10

Exceptional

25 Nov 2025

Joshua

Breakfast was great, lots of options to choose from, hot and cold.

Leisure Partner

8/10

Excellent

24 Nov 2025

Jesse

Staff were super friendly,

10/10

Exceptional

22 Nov 2025

Louise

Yes breakfast was very good. Plenty of parking

Friends_and_family Friends

8/10

Excellent

17 Nov 2025

Margaret

Staff were freindly. No hot water for shower in the morning, I presume due to some construction.

Leisure Friends

8/10

Excellent

15 Nov 2025

Richard

Yes

10/10

Exceptional

14 Nov 2025

Catherine

Clean modern rooms. Excellent breakfast room and really appreciated the snacks (popcorn and cookies) near the reception desk when we arrived. Staff were all extremely friendly and helpful.

Friends_and_family Family

10/10

Exceptional

14 Nov 2025

Keith

Nice hotel. Heated pool. Friendly.

Leisure Self

10/10

Exceptional

13 Nov 2025

samantha

Perfectly fine hotel room.

10/10

Exceptional

05 Nov 2025

Kristie

Great stay very helpful staff

10/10

Exceptional

04 Nov 2025

William David

Thanks, was great.

10/10

Exceptional

26 Oct 2025

Carol

Very comfortable, clean room. Friendly, helpful staff when we needed to change to a handicap room.

Leisure Partner

4/10

Poor

26 Oct 2025

Marie-Noel

Unfortunately my room needs an uplift ! There was a leak and still yellow stain on the ceiling. The wallpaper started to peel-off. There was stains also on the bathroom door ( behind the door).
On a good note, very professional staff and love the product in the bathroom

Leisure Self

10/10

Exceptional

25 Oct 2025

Deepak

Just stayed for a night and the experience was good. Room was clean and quiet .My family including kids liked the Breakfast buffet.There are restaurants available within walkable distance.

Leisure Family_with_children

8/10

Excellent

19 Oct 2025

Denis

Only two negatives. First, The bathroom exaust fan never turned off. Second, the window curtains didn't close all the way. Other then that, it was a nice stay.

Partner

8/10

Excellent

13 Oct 2025

Josephine

The property was generally clean. Breakfast was great; lots of choices. Free parking.

Staffs not very approachable though.

Leisure Pet

8/10

Excellent

06 Oct 2025

David

This hotel was a lot better than when we stayed here two years ago . Not bad.

Business_and_leisure Family

10/10

Exceptional

03 Oct 2025

KIMBERLEY

Comfortable mattress's. Staff super pleasant. Would come back again.

Leisure Partner

10/10

Exceptional

01 Oct 2025

Catherine

The rooms were clean and very attractive. The staff were very friendly. We enjoyed our stay very much.

Leisure Family

10/10

Exceptional

01 Oct 2025

Donna M

Staff was very friendly & helpful.

Partner

8/10

Excellent

29 Sep 2025

Elizabeth

Clean room. Great to stop if you are heading east. Staff was friendly. Breakfast was good. Would stay here again.

Leisure Family

8/10

Excellent

27 Sep 2025

Pauline

All good

10/10

Exceptional

20 Sep 2025

Wendy

Clean without any perfumes

Leisure Partner

10/10

Exceptional

19 Sep 2025

Lisa

Awesome breakfast especially to start the day off, rooms are clean and comfortable and staff were always pleasant

Leisure Partner

10/10

Exceptional

19 Sep 2025

alexis

Our total experience was excellent as alwsys. Room was comfortable. Staff was freiny, accommadating and very helpful. Breakfast and staff was really good. Staff workedvvery gard to makevour stay comfortable

Leisure Partner

10/10

Exceptional

16 Sep 2025

Yvan

Je ne m’attendais pas à grand-chose considérant que l’hôtel concurrent de l’autre côté de la rue était 40$ plus cher.
Tout était au-delà de nos attentes : lit confortable, calme et silencieux malgré l’autoroute tout à côté , etc …
Recommande fortement

Leisure Family