Name: SureStay by Best Western Brockville
Address: 160 Stewart Blvd, Brockville, ON K6V 4W6, CA

10/10

Exceptional

22 Jul 2026

Antoine

Excellent customer service.

6/10

Pleasant

21 Jul 2026

John

Couldn't check in early unless you paid extra money

Self

2/10

Poor

21 Jul 2026

Linda

I stay for 2 night with frends ,my suite was ok but the room ( handicap) of my frends was awfull, dirty everyware,wall ,bathrooms ,spider web ( found a spider alive in the bed )dirty sheets ( call at the office to change the sheets) No Breakfast ( it was mention that there was one ) and the pool was close .Haff of the hotel was in construction .We would appreciate that the owner would let us now. Very disapointed .I would Never go back at this hotel again. 😡

Friends_and_family Friends

6/10

Pleasant

19 Jul 2026

Feroz

Slow air conditioning, and breakfast wasn’t actually proper breakfast just a few fruits and coffee, very disappointing

6/10

Pleasant

19 Jul 2026

Gaurav

It wasn’t that great . Room was not clean , not well maintained , washroom lock was broken , there was a smell inside the room , breakfast was pathetic . They mentioned due to construction breakfast will be takeout . I personally didn’t like

Friends_and_family Friends

10/10

Exceptional

19 Jul 2026

William

The staff was very kind and the room was clean

Family_with_children

10/10

Exceptional

19 Jul 2026

Shah

Amazing staff very clean good
Breakfast,

Partner

2/10

Poor

18 Jul 2026

Bonnie-Leigh

Arrived, knowing the facility was undergoing renovation, and was placed in a room which was a disappointment - quite shabby. Half of the floor was under construction and had plastic sheeting so there was no access to the main desk nor restaurant without going outside. I unpacked and decided to eat off of the property and when I returned, changing into my night clothes, walking into the bathroom I found the floor was filled with water. Immediately calling the front desk, informing her of the situation I paused; with no reaction, I then asked to be moved to another room. She said she would be right down.

I proceeded to re-dress and re-pack everything in preparation.

After almost 40 minutes, I called the front desk again and she said she would be down with my new key.

Observing my suitcase and bags, she offered to take something as we were walking up to the second floor (no elevator at this property).

When we got to the room, it was in must better shape than my initial room, but there weren't bathroom supplies (body wash, etc) except for conditioner.

By now it was almost 2 hours after I had begun 'turning in' for the night. WIthin an hour, it began to rain and I awoke hearing it pounding on the roof above; quite noisy.

In the morning, after reloading my car, I went to get my grab-and-go breakfast which I was informed about due to the renovations (although I smelled the steak from the on-site restaurant the evening before). When I returned to the room to enjoy it...

Self

2/10

Poor

18 Jul 2026

Elizabeth

Do not stay here. The floors were dirty. The hallways were dirty. The walls needed painting.

Partner

4/10

Poor

17 Jul 2026

Lucas

- property was very unkempt, overgrown weeds everywhere. pool wasn't in use even though it was summer. beer bottles and trash laid around the property. the stairways were dirty and filled with cobwebs.
- the TV remote in my room didn't have batteries. the wifi was down for periods of my stay.
- there was a $100 safety deposit that was needed for my stay and wasn't disclosed to me when I booked.
- there was a morning breakfast that was advertised but all we got in the morning was a bottle of apple juice, a yogurt, an apple, and a granola bar. no eggs or sausages like advertised.
- there was a signature required for my check in but since the wifi was down, I wasn't able to sign in.
- the fridge had to be unplugged due to a noise it made while running.

Self

4/10

Poor

16 Jul 2026

Verified traveler

The hotel is under major renovations. No pool,(lining needed to be replaced. No breakfast just a brown bag with juice and a yogurt. Mold in the bathroom.
It might be nice when fully renovated but until them there is a lot that needs to be fix.

Self

6/10

Pleasant

14 Jul 2026

Sheila

Currently under renovation. Know before you go.

Self

8/10

Excellent

13 Jul 2026

Susan

The room was clean and nice, even tho we were told it was to be fully renovated soon.
The property was under renovation and the staff was apologetic of the condition around us.
They were very accommodating when we found our fridge inoperable and quickly found a remedy.
We will stay here again if in the area, even if renos are not completely done.

Friends_and_family Friends

6/10

Pleasant

13 Jul 2026

Philippe

10/10

Exceptional

10 Jul 2026

Amit

They had a go bag for breakfast, incredible given the price. Rooms were clean and staff were friendly, helpful.
Lots of

Partner

6/10

Pleasant

09 Jul 2026

Jason

No warning that the property is under full renovations and that the breakfast was unavailable. They provide a small paper bag with a granola bar and apple with a juice box instead.
The new owners are working to improve the property but it will be a while before everything is done. This should be posted on the reservations sites.

Partner

2/10

Poor

08 Jul 2026

Gerald

This hotel is being fully renovated.
Pool is closed.
Breakfast area is closed.
Hallways have old smelly carpet.
Outer doors do not lock.
Rooms are in need of renovation.
Our fridge didnt work.
Good news: rooms are pretty clean and no carpet and ac works.

Partner

4/10

Poor

07 Jul 2026

Mike

The place needs work.

Friends

4/10

Poor

05 Jul 2026

Cathy

Due to leaving our previous days stay a day early we booked the hotel in a hurry. The lady at the desk was very nice. The property itself, for whatever reason is not maintained. Parking lot a mess, no outside maintenance done and a closed pool. I did look at the room which was recently updated. The entrance way to the room was very dirty and anyone from outside the facility could get into the building. Staying with my granddaughter, I did not feel that I nor she would be able to sleep. I went downstairs and did tell her my reasons for leaving. As a last minute booking, I should have researched this before committing to the stay. The other issue for me that two other women with young children were screaming an threatening the lady at the desk about calling the police because of the false advertising about having a pool and after I looked at the entire situation, I felt I would very much be unsafe if I stayed. Very disappointed and again searched out a different hotel 45 minutes Down the road. I also felt cheated by the advertising provided online and the amount I paid for the room rental. Easiest for me to just say, I am lucky that I could afford to leave and stay elsewhere .

Family_with_children

8/10

Excellent

01 Jul 2026

Veronique

Good

2/10

Poor

01 Jul 2026

Dejan

Paying over $200 a night for this place was a complete disappointment. From the moment I checked in, my credit card was charged three times, and I had to catch the mistake myself and ask the clueless front desk who could not communicate to reverse the extra charges. I should not be wasting my time worrying about their mess ups.

The hotel is in rough shape. Interior fixtures throughout the building are scuffed, damaged, and visibly worn. The hallways are dark and depressing, and the carpets smell like mildew and staleness, making the entire place feel dirty and neglected.

For the price they’re charging, this is completely unacceptable and its funny how they think their unkept facility is worth this.

Whoever it is it is a amateur in charge running the hotel. left feeling like I wasted my money. If you’re considering staying here, I’d strongly recommend looking elsewhere. You'll likely regret booking this place. Honestly, you’d be better off camping for the night. There was two other different groups of people complaining when i was leaving seems like the only way they get customers is by accident or necessity.

Friends

6/10

Pleasant

01 Jul 2026

Debbie

When I arrived at check in there were two police there with a barely dressed person whom they seemed to be checking out. Then social workers came in as well to deal with the situation. I don’t know what was going on but it made me concerned about the safety of the hotel for guests.

The parking lot was in poor condition and the outdoor pool not just closed but scattered with debris.

The room was clean enough but the halls and common areas seemed worn.

Self

6/10

Pleasant

30 Jun 2026

Jason

Good stay for the low price. The property has changed owners and is in rough shape but they are working on it. Breakfast room was nice and food was good. The room was clean and ok. The bathtub was clogged and the remote did not work. We mentioned it to the desk but it was not taken care of. They are renovating rooms, changing the roof, etc. The parking lot has 2 big holes when you enter and the pool has been abandoned. As mentioned at the beginning, they have the lowest price in the area and they have free cancellation which we need because we come for boating.

Partner

8/10

Excellent

29 Jun 2026

Chris

The hotel needs updating, but it had all the normal hotel facilities. Breakfast was standard fare for a hotel of this type. Staff were very good. Shops and restaurants were within walking distance, but the town centre was about 3 km away.

4/10

Poor

29 Jun 2026

Beatrice

Hotel is in a sad state. Pool is closed. Mold in bathroom. Moldy smell in corridors. Needs attention. On the plus side, staff was helpful, room was quiet (next to highway) and beds comfortable.

Partner

10/10

Exceptional

28 Jun 2026

Marc

Tout était parfait .

Self

8/10

Excellent

27 Jun 2026

Rosine

Free parking, helpful staff and room was clean .

Self

6/10

Pleasant

22 Jun 2026

Kevin

Bed was not very good.
Hotel is dated. Good for a nights sleep and hot shower while traveling.

Partner

6/10

Pleasant

21 Jun 2026

Kalman

Room was clean. Not told that there was bono housekeeping.

Partner

8/10

Excellent

16 Jun 2026

Shelley

Pulling into the parking lot we were not sure to stay or go as outside is quite rundown and not appealing. When we went into our room it was unbelievable!! Spacious, clean updated, no carpet in room, quiet even though right beside the 401. Highly recommend the king room, even had a jacuzzi tub. Young lady on the desk at check in not helpful or friendly but morning staff very helpful and recommended places to see nearby. Breakfast was good. Loads of parking. Would definitely stay again

Partner

6/10

Pleasant

16 Jun 2026

Dianne

Room was clean but common areas and hallways were not. Staff was friendly.

Friends_and_family Family

6/10

Pleasant

16 Jun 2026

Krystle

The building was being repaired. Construction went well past 9pm.

Friends

6/10

Pleasant

14 Jun 2026

Philippe

Breakfast should be available starting at 6 am since most travelers are on business purpose or early risers. 7 am is too late to get an early start to your day

Self

8/10

Excellent

13 Jun 2026

Kevin

Staff very friendly and very helpful. breakfast lots of choices to pick from. Room was very clean

Self

4/10

Poor

10 Jun 2026

Laurie S

We pulled up to the hotel and thought it was closed. As I walked in there was a couple leaving and saying they were not staying. The hallways had a terrible smell. Rooms were not maintained and there was mold on ceiling, things were falling apart. We had to stay because we already paid for it. They should have just closed the hotel, remodeled then open it back. There were construction tape over over part of the outside. Parking lot had huge pot holes. Don't stay there.

Partner

4/10

Poor

06 Jun 2026

Laura

Close to the highway, quick check in. Rooms were not very clean and sheets were stained with black flecks. Fine for a quick overnight but likely would go elsewhere for a bit more.

Partner

2/10

Poor

02 Jun 2026

Normand

Cette hôtel a des manque régulier et de longue période pas d’electicité

2/10

Poor

02 Jun 2026

Normand

Cette hôtel est en rénovation , elle ne devrais pas louer de chambre

6/10

Pleasant

02 Jun 2026

John

A old hotel that definitely shows its age. I was in a nice room but the hotel itself is run down.

2/10

Poor

29 May 2026

Stacie

This hotel was so filthy, found 2 bugs in my room, garbage on floor when I arrived. Linens smelt. No security at all. Doors left open with bricks some didn’t even lock. Crumbs in bed, fridge did not work.

Friends_and_family Family

4/10

Poor

27 May 2026

Peter

The hotel was under renovation and should have been closed until the renovations were completed. Roofing above our room started at 7:15am, breakfast was minimal. the pool has no water, restaurant is only open certain days

Partner

6/10

Pleasant

18 May 2026

Bilal

Quick one night hotel... decent rooms & friendly staff.

Friends_and_family Family

8/10

Excellent

12 May 2026

Philippe

Having hot breakfast is definitely better way to start the day rather than cereal.

Self

8/10

Excellent

26 Apr 2026

Carrie

Brockville Best Western was a good experience. The staff was very helpful and accommodating. The building has been recently purchased, so the u[grades are still being done. The rooms are clean (no bugs) and well supplied.

Family

10/10

Exceptional

21 Apr 2026

pete

Great breakfast. Clean room

10/10

Exceptional

16 Apr 2026

John

great breakfeast and hrs 7-10, great parking fridley staff, clean room, good tv channels

Self

4/10

Poor

30 Mar 2026

Kurt

The room was pretty gross. It smelled like stale cigarette smoke. Not like someone had just been smoking in there, but like it had years of smoking and it’s embedded in everything. Walking through the property you can tell it’s not well cared for. They painted the walls in sections but there was excess paint on all door jams and signs. It’s like someone painted who had no skill and got paint everywhere. The front desk staff was nice enough though.

The breakfast was sub par at best. The food wasn’t great and the toaster burnt one side of everything and left the other side untoasted.

I won’t stay there again, I have low standards and this didn’t meet them.

Self

8/10

Excellent

22 Mar 2026

john

Quick one-night stay for work good price

Business

4/10

Poor

20 Mar 2026

Noah

Staff were friendly however the property was not maintained very well very run down and very dirty.

First room smelt like cigarettes and had a plastic bag taped over the smoke detector with mousetraps all over the place. Second room was alright but had a weird smell and saw a cockroach. Luckily I saw no bedbugs. Breakfast was pretty underwhelming… very limited and everything tasted pretty dry and stale.

Hopefully they renovate the place and everything improves as there’s a reason the parking lot is basically empty.

Self

6/10

Pleasant

11 Mar 2026

Kelley

The property is clean but the beds are uncomfortable and they only have 3 pillows on the bed. The shampoo bottle was empty. The staff are pleasant and the hotel is clean. It is close to everything and is right off the highway which is handy

Partner

2/10

Poor

07 Mar 2026

Marcel

Was on the phone with xpedia trying to get Mr money back for something I had not been able to cancel due to dead honramd that Expedia told me on the phone that it was sure stay that took 100$ CAD AND 22$S and that Expedia received nothing from my bank account from what I was told on the phone by a Expedia rep that I had on speaker phone with my GF listening

8/10

Excellent

01 Mar 2026

Richard

Staff courteous, but the room did not live up to my expectations of Best Western Hotels. I guess you get what you pay for

Partner

8/10

Excellent

22 Feb 2026

Normand

French only !!!!

8/10

Excellent

15 Feb 2026

DAVID

Yea

Leisure Partner

8/10

Excellent

01 Feb 2026

Olga

The staff was very helpful

Friends_and_family Family

10/10

Exceptional

06 Jan 2026

Lorna

Exceptionally spotless room, comfortable beds and no bed-head with those pillows...lol...they are amazing! Full enjoyed the complimentary breakfast. Staff at check-in and check-out were very friendly, courteous and helpful.

Leisure Friends

6/10

Pleasant

26 Dec 2025

Brandie

Main concern was there is no security with regards to the rooms access. There’s a side door you can enter and it leads directly to the room hallway. Anyone could show up at your door off the street bypassing reception completely. Other than that, the room is clean, and inexpensive. Didn’t expect much for the price.

Leisure Self

10/10

Exceptional

24 Dec 2025

Melanie

Super nice people.thank you

4/10

Poor

03 Dec 2025

Victor

Needs a lot of work

Self

2/10

Poor

19 Nov 2025

Greg

Didn't get the queen bed room i requested and got stuck with double beds. Still got charged for the queen bed room. Front desk said manager would call but never did. I got ripped off.

Hotel is over priced for quality of rooms. Hotel is out dated and in desperate need of renos.

Friends_and_family Family

8/10

Excellent

17 Nov 2025

tom

It was fine and well priced. We were only there for a stop over

Leisure Partner

6/10

Pleasant

11 Nov 2025

Fred

Breakfast was likewarm and very limited choice. Parking was safe enough but lot desperately needs paving.

Leisure Partner

6/10

Pleasant

27 Oct 2025

Jay

I didn't like that this and every other hotel/motel only has the crappiest basic cable. I suggest being able to access the back of the TV so one could plug in a fire stick or some other device.

Leisure Self

6/10

Pleasant

17 Oct 2025

Hugh

We felt safe. No info on shopping. Little things like no ice bucket and cups and used soap in the shower were surprising.

Leisure Partner

6/10

Pleasant

16 Oct 2025

Fawnda

Decent hotel. However, there was garbage in the hallway and the bed frame squeaked whenever I moved in the night. I have not experienced this in a hotel for a long time.

Leisure Self

4/10

Poor

12 Oct 2025

Autumn

Lots of bugs in the room and only 1 out of 4 lights worked in the room.

8/10

Excellent

07 Sep 2025

Stephanie

We booked on Expedia and they couldn’t find our reservation but they were able to put us in the room we booked no problem. Very friendly staff

Partner

10/10

Exceptional

21 Aug 2025

Cameron

This property transitioned from Days Inn to potentially Quality Inn on July 1, 2025. It is currently going through a significant retrofit of the entire complex.

The portions that are finished are quite spectacular and bode well for the large amount of work that still needs to be completed. We were more than satisfied with our stay in the renovated room provided to us and also with the complimentary delicious and varied breakfast.

4/10

Poor

18 Aug 2025

Martin

No longer the days inn , now the Regal Inn , Website pictures are deceiving & need to be updated ,pool closed , room did not get cleaned for our entire stay (3 nights ).One Positive , breakfast was good.

Leisure Family

4/10

Poor

10 Aug 2025

Andre

The Days Inn by Wyndham does not exist in Brockville. The hotel is now called Regent. And they did not have my reservation in their system.You should be embarrassed that you are promoting a hotel that doesn't exist. You are completely disconnected.How often do these screwups occur at Expedia. I play to book direct and avoid these situations in the future.

Leisure Partner

2/10

Poor

08 Jul 2025

Cheryl

Breakfast was mouldy (noticed after eating some), a pain in the behind to gwt more than one towel dispote checking in a family of 4.

Friends_and_family Family

2/10

Poor

07 Jul 2025

Mark

Terrible place and very dirty

Business Self

4/10

Poor

24 Jun 2025

JOSEPH

I probably use 30 rooms a year.
I know what I am saying.
Our reservation for a queen size bed was given away. Check in , which usually takes 5 to 10 minutes took 22 minutes.?? Clerk had difficulty
The exterior of the property is very tired......parking areas in poor condition
The maid had left the remains of the last occupier use of coffee machine ... not clean.
The wall paper near the air unit was peeling off.
The buttons for the heat / AC were grimy...quite dirty.
For $250..I would expect a lot more.
My estimate is the room was worth $80.... $100 with tax

Leisure Partner

4/10

Poor

22 Jun 2025

Melissa

The pool was closed with no explanation, hallways were stinky and HOT, our door keys did not work so front desk had to let us in. The whole locking system was broken on our room. We couldn’t come and go.

Leisure Family_with_children

4/10

Poor

22 Jun 2025

Ella

The pool was closed. The hotel was old. It was like the Bates motel.

Leisure Partner

4/10

Poor

22 Jun 2025

Jennifer

It is old, smelly, and our ac unit did not work. Door knob for the bathroom was on backwards. Not accessible, always 3-4 stairs.

Leisure Partner

10/10

Exceptional

22 Jun 2025

Dawn

The customer service was prompt and very helpful. The room was clean and inviting.

Leisure Family

10/10

Exceptional

22 Jun 2025

Chris

A pretty standard hotel

Leisure Partner

6/10

Pleasant

21 Jun 2025

Ronald

Convient off the 401 with lots of parking. I arrived 20 minutes early but no way was i allowed in. Whole facilities were clean but very dated. And expensive, maybe not for that area, but still.

Self

10/10

Exceptional

20 Jun 2025

John

Best stay of the 10 hotels ive visited last2years

Hotel and my room was very clean, breakfeast was great, as where the staff who delivred ice to my room when i called to mention there was no ice bucket.the hotel is a little dated but this keeps costs low and gets passed on to customers/I have stayed a dozen or so hotels in the last 2years an this was by far my best experience/Convenienlty loated on the hiway 401 its close to kingston gannanoque smith falls so its a great hub, at a good price compared to hotesl in kingston of less qualtiy

Self

8/10

Excellent

20 Jun 2025

anthony

Staff were quite helful. Its an old property.
Everything was fine.

Leisure Family

10/10

Exceptional

10 Jun 2025

Cole

Perfect stay, everything is mins from this location

Business Friends

2/10

Poor

08 Jun 2025

Sanzida

Very unclean, no elevator available in the facility.

Family

4/10

Poor

01 Jun 2025

Johnn

It was adequate:
-shower, had to fiddle around to find hot water
- towels OLD, tears in some and others discoloured
- tired looking.

Leisure Family

2/10

Poor

30 May 2025

Kifle

Corridors and rooms smell bad.
All the doors are open to everyone and it is not safe.
Security deposit is exaggerated.it doesn’t deserve to deposit 200 as a security for this hotel.
I won’t recommend.

Business Self

8/10

Excellent

27 May 2025

RAE

Staff @ front desk, most helpful - went beyond required duty and arranged an alternate room to be cleaned to provide us with a walk-in shower vs. tub/shower unit.

Eighty + year old tenants have difficulty using a tub as
shower stall.

Leisure Partner

2/10

Poor

27 May 2025

Mary-Ann

It was a dump!

Leisure Family

10/10

Exceptional

20 May 2025

Dustin

Staff was friendly and property was nice and clean. It was nice and quiet.

8/10

Excellent

20 May 2025

Gladys

Clean rooms..close to stores

2/10

Poor

18 May 2025

Christina

Uncomfortable and not going back

Floors were sticky
Air conditioner didn’t work
No shampoo only a small bar of soap
Pillows were small squares
Not a comfortable stay at all
We felt uncomfortable and not clean at all

Partner

8/10

Excellent

16 May 2025

Donna

Friendly staff, soft bed, quiet
Little out dated

Leisure Partner

4/10

Poor

16 May 2025

Storm

Kinda gross and wallpaper was literally peeling of the walls also hallways had weird smell. Definitely not worth 240 a night.

Family

6/10

Pleasant

15 May 2025

Verified traveler

There was no tea or different coffees
Offered

8/10

Excellent

04 May 2025

Tabitha

Convient to where the cpr course was and very quiet pleasant staff

Business_and_leisure Family

6/10

Pleasant

04 May 2025

Tracy

No so comfortable

We purposely booked a stay as it was great last year. This time there was no shampoo or body wash, the a/c/ heat unit was terribly loud and the bed was very uncomfortable because it was so low in the middle, made it extremely difficult for a couple to sleep without rolling into each other

Partner

2/10

Poor

01 May 2025

John

Convenient.

6/10

Pleasant

26 Apr 2025

Stephanie

Staff were not always available

Leisure