Name: Exclusivo Inn & Suites
Address: 11535 E Carson St, Lakewood, 90715, US

2/10

Poor

28 Jun 2026

Misty

The room was disgusting. We weren’t expecting anything fancy, but cleanliness at least. The sheet had make-up stains, next to the head of the bed there was a bloody booger on the wall, an old french fry was on the floor, a drop of blood on the bathroom wall and mostly likely black mold in the shower ceiling. Looked like staff only changed the linens and decided to forget everything else. It cost .50 cents to get ice which is annoying, who carries change anymore? And the microwave was outside next to ice machine, a good rain and it’s busted. The beds were hard, and the AC didn’t work well, the FAN portion worked but not the AC. Luckily we were just there for one night. 😮‍💨

Partner

8/10

Excellent

25 Jun 2026

Bethany

Nice rooms and affordable, the jets in the hot tub in the room weren’t working but overall decent experience

10/10

Exceptional

20 Jun 2026

Laura

Clean room AC 100%. The honeymoon room was amazing

Partner

4/10

Poor

14 Jun 2026

Arthur

Noise was next level - not sure how anyone sleeps

Self

10/10

Exceptional

12 Jun 2026

Anthony

Love this place 🙏 it’s a family ran business and and the staff make this oasis a great place they are helpful and made my experience a first class . Clean rooms , I stayed two days and the staff make you like family. . For the amenities the price is a steal . I would recommend anyone to this place

Partner

6/10

Pleasant

27 May 2026

Yalline

You get what you pay for. This room was cheap and central to where we needed to be for Memorial Day weekend. No bed bugs, no roaches. The staff was kind and did replace the blow dryer in our room that wasn’t working. However, I felt the establishment was not well maintained. The walls had splatter marks from beverages or whatever the previous occupants had accidentally spilled. This could have easily been cleaned off with a rag. Also the shower curtain was very dirty on the bottom and smelled like BO. It just seems they do the bare minimum when cleaning up. It’s such a shame cuz if it was better kept we would plan to stay here again. Ample parking, close to the freeway and well lit in the evening. Stayed 3 nights.

Partner

10/10

Exceptional

15 May 2026

Orlando

This was a great stay with my wife we loved the hot tube inside the room

Partner

10/10

Exceptional

25 Apr 2026

Angie

Clean good nice room would go back

4/10

Poor

23 Apr 2026

Tarella

One of the rooms smelled like cigarettes and he offered a better smelling room. The cars are loud in the morning passing by. The pillow is too thick and high to use. (Unless you wanna wake up w a crick in your neck). The tv was big. The bathroom mirror was nice. You have to pay $.50 for ice.

Partner

10/10

Exceptional

22 Apr 2026

Marco

Great location. Easy check in and check out.

Only complaint were the pillows and blanket. Super thick pillows and they were heavy too. Woke up with a sore neck. Blanket was super thin too

Partner

2/10

Poor

18 Apr 2026

Ball

No remote in roomfor tv smelly room dirty tub i want my money back dusty dirty floor

10/10

Exceptional

11 Apr 2026

Juan

Location was great. Quiet, very clean. Good smell

Partner

2/10

Poor

03 Apr 2026

Jorge

The manager needs to quit or leave he very disrespectful and make his own last minute rules and steals ur deposit and finds any excuse to keep ur money even if u check out on time ….someone needs to k.o that weirdo out

Partner

8/10

Excellent

21 Mar 2026

Jose

Stayed for two days for a fishing trip would book again. Clean room I loved the fact that nowadays every budget hotel smells like cigarettes and god knows what WELL not this one! THIS ROOM SMELLS CLEAN and ac worked . Water pressure was on point. thanks again

Self

6/10

Pleasant

27 Feb 2026

Harry

Room was nice.

10/10

Exceptional

30 Jan 2026

Alejandra

Had a pleasant stay here and the staff at the location was friendly.

10/10

Exceptional

15 Jan 2026

Kody

Clean room excellent staff. Hot tub was amazing. Room was amazing. Will be a repeat customer

Leisure Partner

10/10

Exceptional

06 Jan 2026

Ciara

Everything was great except for the cold continental breakfast

Leisure

4/10

Poor

05 Jan 2026

LaShara

The room had roaches and was not clean.

Leisure Family_with_children

4/10

Poor

02 Jan 2026

eleanor

The room was not clean and the hotel was under construction. Our non-smoking room smelled like smoke.

Leisure Partner

10/10

Exceptional

02 Jan 2026

Ron

Room was exactly what was described, there was no remote in the room . Went to the front desk and they helped me right away and was able to hand me a remote with no problem. The staff is very kind and respectful

Leisure Partner

10/10

Exceptional

27 Dec 2025

Carlota

Front Desk Staff was very accommodating.

Business_and_leisure Self

10/10

Exceptional

16 Dec 2025

Keya

Clean rooms , nice staff

Business

2/10

Poor

14 Dec 2025

Brock

Towels are very dirty.They look like they've never been cleaned.I assume the sheets pillowcases, and everything else are probably the same very loud here.If we're looking the rest, that's not the place to come affordable about.A hundred twenty five dollars a night.Good neighborhood, just unpleasant to stay here

4/10

Poor

30 Nov 2025

Keri

Aside from the 3 half smoked joints someone jammed in air conditioning unit I guess it was ok. Helped me understand where that weed smell was coming from. Oh! The TV remote was a nightmare. Should have cost no more than $85, certainly no more than $100. On the plus side it was across the street from a decent plaza with food and a theater.

Partner

4/10

Poor

25 Nov 2025

Frances

The people upstairs threw there trash on top of my car , damaging my property

Leisure

2/10

Poor

21 Nov 2025

Rico

The owner called and confirmed the booking I doubled checked with him me n my husband both because he asked to speak with both of us which was strange but one we got there a hour after checking in he asked for 100 deposit yesterday I was on a budget n I used after pay which was a night mare after he didn't want to give me my refund.

4/10

Poor

19 Nov 2025

Andrew

Neglected room and people fighting and yelling at all hrs during my stay there

Leisure Self

10/10

Exceptional

18 Nov 2025

Ruben

The room was spotless, the ac definitely worked and cooled the room down.

Partner

10/10

Exceptional

13 Nov 2025

Shane

The staff had excellent customer service

Business_and_leisure Partner

2/10

Poor

09 Nov 2025

Mario

I booked a room, but when I arrived, the staff claimed there was no record of my reservation. I then booked another room (a second time), yet they still insisted there was no booking, even after I showed them proof on my phone. I requested a refund for both reservations, but the staff refused. This experience was extremely frustrating and disappointing.

10/10

Exceptional

04 Nov 2025

John

Very nice lady at front desk. Well lit area and quite

Business Self

6/10

Pleasant

30 Oct 2025

Nancy

.

Self

8/10

Excellent

23 Oct 2025

Aaren

Clean, friendly staff

Leisure Family

2/10

Poor

22 Oct 2025

Raheem

The hot tub was extremely dirty I cleaned it and when I turned it on it kept pushing out dirt from the bubble filter

Business Self

10/10

Exceptional

20 Oct 2025

Bre Yanah

I enjoyed my stay. Staff was amazing !! Will definitely be going back soon!

Leisure Partner

10/10

Exceptional

16 Oct 2025

Amber

The staff here was super friendly.They were very accommodating and made sure that we were taken care of.The only negative was the the water did not get warm or hot in the shower for a while.But I would definitely stay here again because it was overall a great room and great staff.

Leisure Partner

10/10

Exceptional

15 Oct 2025

Jennifer

Very nice clean quietly establishment!!! Will come back

Leisure Partner

2/10

Poor

12 Oct 2025

jeong

Bad customer service

10/10

Exceptional

03 Oct 2025

Raquel

Staff is always nice the young lady in the evening is always helpful. New air conditioning.

Friends_and_family Family

8/10

Excellent

02 Oct 2025

Douglas

Alot of restaurants and fast food literally across the street

Leisure Partner

10/10

Exceptional

01 Oct 2025

Raquel

Clean and modern.. the staff is always helpful

Partner

10/10

Exceptional

30 Sep 2025

Jacob

It was perfect for what I needed

Self

2/10

Poor

21 Sep 2025

Christopher

The hotel was slept in by another person prior to arrival. There was bloody shower curtains and smelt of alcohol. Word of advice STAY FAR AWAY!!!

Business

10/10

Exceptional

19 Sep 2025

Aleksandr

Not bad

Leisure Partner

10/10

Exceptional

15 Sep 2025

Shane

Extremely relaxing location and the staff is very helpful and knowledgeable and don’t mind to go the extra mile just to make sure you are satisfied and that you have a great experience.

10/10

Exceptional

06 Sep 2025

Rosa

Nice place to st

Partner

8/10

Excellent

01 Sep 2025

Anna

Affordable and convenient. It got the job done, the only real bummer was the room smelled heavily of cigarette smoke despite being a nonsmoking room.

Business_and_leisure Friends

8/10

Excellent

22 Aug 2025

Sherry

The front desk lady that checked us in was very nice and accommodating. However, The male that checked us out wasn’t as helpful as we wanted to stay another night. That when he tried to charge us double. To the lash that checked us in thank you so much you were so helpful!

Leisure Family_with_children

8/10

Excellent

20 Aug 2025

John Khac

Need to ask staff to clean your room

Leisure

10/10

Exceptional

19 Aug 2025

Venkateshwaran

The staff is very friendly and accommodating. The rooms are kept clean and comfortable

2/10

Poor

18 Aug 2025

Anthony

The first room I had smelled like cigarettes and the second one they allowed me to switch to smell just as bad even though they had no smoking in the rooms.

Business Self

2/10

Poor

17 Aug 2025

Marvin

Property was not clean. Had a very bad sewer Oder coming out the bathroom was loud music really needs a whole total remodel. I wouldn’t let my dog stay.there

Business_and_leisure

10/10

Exceptional

15 Aug 2025

Maria

Very nice, well maintained

Leisure Family

6/10

Pleasant

09 Aug 2025

Sara

The property was Ok. The showers and upgraded vanity but.cocroaches and how loud the other guests were .. tv was ok

10/10

Exceptional

02 Aug 2025

Mario

This is a very nice property! Very clean and easy to commute to and from property. But what I appreciate most were the services provided. I needed a few extra hours before I could gather my things and yes my personal property was kept safe and secure. I was a bit nervous because some of my items were very expensive. I appreciate this property taking care of all my needs! I am sure you will be treated as the same valued costumer.

Business Self

4/10

Poor

31 Jul 2025

Ellesse

Just wrong

Leisure

10/10

Exceptional

29 Jul 2025

Adrian

I enjoyed the jacuzzi

Leisure Partner

2/10

Poor

28 Jul 2025

Verified traveler

Bait & Switch

Let me start by saying, the proprietors were very nice, so I would love to give them 5 stars. However, I travel a lot and like to know what I'm walking into, if possible and I'd like to help someone else if I can.

PROS
-Convenient area
-Low priced
-Friendly staff
-Operative AC

CONS
-The one microwave for everyone to use was located outside, can be used by anyone walking by from the streets
-No telephone
-No clock
-No lamps on nightstands
-No bath mat for after shower
-No toiletries
-No ironing board
-No iron
-No hangers
-No coffee pot/coffee
-Broken fridge, was replaced with dirty fridge from laundry room
-Towels were so thin you could see through them and although they were clean, all of them were stained
-Our bathroom had a dingy white shower curtain, unlike the nice glass sliding door in the pictures
-No hot water at the sink, shower water temp was fine

Again, although they were very nice, this was definitely a bait and switch. The pictures depict a small nice motel, not fancy, but homey and comfortable. What we got was 4 walls, a metal frame bed and one colored wall. No wall decor, no colorfully painted ceiling like the pictures they posted. The reviews I read were not accurate.

I wish I had taken pictures, but we couldn't get out of there fast enough.

Am I telling you not to stay there? No. If you're looking for somewhere cheap with no frills....AT ALL, then this is for you.

As for us? Never again! This was truly the definition of you get what you pay for.

Partner

8/10

Excellent

23 Jul 2025

Tracy

The rooms very nicely decorated and the beds are comfortable. They use the king size bamboo pillows which are a nice upgraded touch. The rooms are very clean. Free parking. The outdoor mall is across the street and several convenient stores and restaurants within walking distance. For the price you won’t find a better place to stay. The security deposit is $20/CASH ONLY. If you choose to extend your reservation for an extra day make sure you do it directly with the front desk. If you extend online they will charge you an additional $40 in addition to your prepaid hotel rate which they consider a stay over fee. They don’t offer “Tap & Pay” PayPal, Venmo, Cash App, Apple Pay or Google Pay. They do accept cash payment.

Leisure Self

8/10

Excellent

20 Jul 2025

Isaiah

I had a good experience!

Leisure Partner

2/10

Poor

01 Jul 2025

Veniamin

They require a 20 dollar caah deposit which they scammed olme out of

Business

4/10

Poor

30 Jun 2025

carlos

i got the jacuzzi room and it was not what i expected based on the picture jacuzzi had a couple hairs like they didnt clean it the guy that gave me my key said theres a 20 dollar cash deposit and he didnt let me the deposite by card so he made me go to a atm right outside his door to take out 20 dollars , jaccuzi in the room wasnt working he had to step inside to push the button that didnt work it was just a mess honestly just save ur money and go some place else

Leisure Partner

10/10

Exceptional

22 Jun 2025

Seth

Very clean and comfortable — great bed!

Business_and_leisure Self

8/10

Excellent

21 Jun 2025

TIMOTHY

Great place on a budget

10/10

Exceptional

19 Jun 2025

Shemar

Very nice establishment. Would definitely stay again

10/10

Exceptional

17 Jun 2025

Maryna

very good hotel. the staff is always accommodating and helps with your wishes. clean, spacious room and bathroom. will definitely come back here and for such a small price this is the best offer!

Family_with_children

2/10

Poor

17 Jun 2025

Joshua

Horrible. I would give 0 stars if I could. I booked a room last minute thinking this was an decent place from the pictures, boy was I wrong. Booked at 11:17 pm through Travelocity. Checked in at 11:30pm while there was alot of extracurricular activities in the parking lot. When we entered the room at 11:35 we found what looked like male excretion around the hot tub, mold in the shower, reused trash bags, and an oily table. Immediately we asked for a refund. A lady came out from an apartment attached to the office upset. I'm guessing she is the housekeeper. After the couple argued for 15 minutes in another language, they requested I contacted customer support. Customer support asked for an email with pictures to provide the front office. We sent the pictures and were told they would get back to us in 72 hours. It's taken 5 days to respond that the motel refused the refund.
We were screwed over $200 and 2 hours of our time wasted at midnight for a dirty room that was not used. This is the type of place people go to hook up for 1 hour, not to rest and relax. Apparently Travelocity can't do anything about it, very disappointed.

Leisure

6/10

Pleasant

15 Jun 2025

Gwendolyn

Too close to the street, otherwise it was a good stay.

Business_and_leisure Partner

10/10

Exceptional

11 Jun 2025

jacob

No problems at all an the staff was freindly and really helpful. Definitely would stay thete again

2/10

Poor

09 Jun 2025

JOANNA

Room was open upon arrival. Full of flys and fruit flys. STRONG cigarette smell inside the room.

Leisure Self

10/10

Exceptional

07 Jun 2025

Ariana

Love it

10/10

Exceptional

07 Jun 2025

Ariana

I love coming here to get away best beds and staff are so nice rooms are pretty much soundproof

Leisure Friends

10/10

Exceptional

04 Jun 2025

Lucilla

Our stay here was great from start to end. Its right off the freeway and everything you possibly need is at a walking distance food shopping gas and entertainment. Check in was fast and easy the woman that was at the front desk was super nice and friendly. The parking lot is big and very clean. Just like the parking lot the rooms are very clean and spacious. My daughter throw her toy behind the bed so i had to move it to look for it and i was surprised to find nothing but her toy there. Usually at most other hotels when u move the bed you find trash dust ect but not here. I loved it. Its quiet no loud disturbance morning night or afternoon. The vibes it gave me was very cozy home feeling. I will definitely be coming back again.

Friends_and_family Family

10/10

Exceptional

28 May 2025

Marialinda

Love the staff and always clean!

Leisure Partner

8/10

Excellent

16 May 2025

Aaron

For the price it is a solid option. The air conditioner and the shower both worked great. This is a clean safe and quiet place for a good price. Although if I were to visit here again, I would bring a mattress pad as the beds were very firm. Overall good value, but nothing special.

Leisure Friends

8/10

Excellent

13 May 2025

Darin

Overall there is a lady at the front desk is a little obnoxious and has a horrible disposition… I would much rather do business with the Man… The stay is ok without the super emotional bad attitude lady

Business_and_leisure Family_with_children

2/10

Poor

12 May 2025

Mike

Review: The Honeymoon Suite from Hell — Now With Bonus Intimidation Tactics!

Picture this: You book a “honeymoon suite” hoping for a little pre-surgery comfort. Instead, you get a room that smells like Groucho Marx smoked a pack of Cubans and died there, bugs playing tag on the bed, and management that’s one bad decision away from a Netflix crime doc.

When we asked for a refund, the front desk demanded evidence of the bugs and cigar stench like we were on a forensic investigation. “You got pictures of the bugs? Proof of the smell?” Yeah, because I definitely packed my Scratch-and-Sniff Polaroid.

But it gets worse. After we said we weren’t staying and would be getting a refund, the manager brings out a full-grown man to try and physically block us from leaving the parking lot. Seriously. Guy stands between our car and the exit like he’s auditioning for the role of “Hotel Heavy” in some B-grade mob movie.

Now, I was ready to lose it, but then my wife’s crazy eyes kicked in, and trust me when I say, no horror director could match her intensity in that moment. We left without further incident—barely.

But wait, there’s more! While driving away, I hit up Expedia to demand a refund. They told me the hotel was willing to refund a whopping $89 of the nearly $200 charge. Oh, and they claimed that they offered and we accepted a different room and stayed. Obviously not.

Newsflash, hotel manager: I’m on the 605, miles away from your haunted hellhole

Leisure Partner

10/10

Exceptional

29 Apr 2025

NaKesha

Deposit prices and the family

2/10

Poor

13 Apr 2025

Donovan

The property was not cleaned and there was no indication that it had been cleaned before. There were cockroaches in the bathroom, the floor was sticky, sheets were not cleaned, and there were small bugs crawling around the floor.

Leisure Partner

10/10

Exceptional

12 Apr 2025

Averi

We had a fantastic 3 day stay and highly recommend this Inn.

Location:
Beautiful, clean, safe, family-friendly hotel with refreshing entertainment.
Literally steps from casino, movies, arcade, shopping, and good eats!

Check-In & Room: Fast, friendly, efficient check-in and fulfilled my request instantly whenever and whatever I asked.

Our room on the 2nd floor was perfect

Large TV for a Large a spacious room. Full of bright, vibrant,and fun colors and designs throughout the location.

Large comfty beds with jacuzzi in the room are out of this world.....
Will never second guess this place.

The best part is the staff is great. I did not have issues or feel slightly uncomfortable in any way.

Thank you. Excutive sweet for making my stay so sweet and delightful. I really needed that peace of mind, and all of it was granted through safety, cleanliness, and phenomenal customer service.

Again, I must say

It's by far one of my most favorite stays on the West Coast! Adorable urban yet classy modern themed, CLEAN, and SPACIOUS ROOMS, right across from the Long Beach Town Center, which is full of entertainment for you and the family with countless activities for you to choose from. We stayed in the Exlusivo Suite, and is truly a refreshing and lovely place to restore your mind!! Everything you could want in your stay you’ll find right here!

You will never want to leave!!!!!

Family

6/10

Pleasant

01 Apr 2025

leslie

I booked the honeymoon suite thinking that since it was near the traffic circle in Long Beach it would be a nice hotel. When we go there I noticed it was not to my standards of safe but we had to work with what we got. We were on the first floor with no bared windows. And there was loud neighbors and couples outside fighting. They barely gave any necessities like soap and towels. When we asked for more they only gave a little and said we couldn’t get more. Also the quality of the towels were really cheap and thin. For $184 I expected more. I wouldn’t return or recommend.

Leisure Partner

8/10

Excellent

01 Apr 2025

Luis

Not bad staff was nice

Business Self

10/10

Exceptional

31 Mar 2025

Stephanie

The room was very clean and comfortable.

Leisure Partner

10/10

Exceptional

23 Mar 2025

Alberto

Is too loud with all the traffic around the are but overall good.

Leisure Partner

10/10

Exceptional

22 Mar 2025

Venkateshwaran

A very clean and convenient place

Business Self

10/10

Exceptional

28 Feb 2025

Venkateshwaran

This is the best hotel in the area that I have stayed in. The staff are very helpful, care for your needs and very accommodating. The rooms are clean, with good TV and internet. The jacuzzi is functional and hot. Overall 5 stars is deserved.

Business Self

2/10

Poor

14 Feb 2025

Leah

The bedding felt like there was sand in it and there was black mold all over the bathroom wall

Self

10/10

Exceptional

09 Feb 2025

casey

A very affordable stay in a nice clean room within walking distance to a variety of restaurants and shopping

Leisure Family_with_children

6/10

Pleasant

06 Feb 2025

Jessica

Bed bugs. Broken bathtub no bath stopper. Reeked of cigarettes

Leisure Self

6/10

Pleasant

19 Jan 2025

Maurice

Van for short stay overall property needs updating

Leisure Family

8/10

Excellent

06 Jan 2025

Annette A

Upon check in there was a homeless person in the parking lot. You have to leave a $10 cash deposit to get your one key and must return it to get your deposit back. This listing says smoke free facility yet there are ash trays outside of each room sitting on the air-conditioning units. Upon entering our room the window was open and a hole in the window shear. When going into the bathroom they have installed a window in the shower to the main room. No privacy! No curtain. Nothing! A bottle opener on the wall. We closed the window to go out for the evening. Upon returning the room smelled of smoke. There is no elevator so if you can't do stairs ask for 1st floor. It appears rooms away from the office and street are occupied by residents. Our room was so noisy. Cars coming and going out of the parking lot all night. Someone took a shower after midnight. Doors opening and closing well past midnight. My daughter called it a hooker hotel! We did not see hookers! If you need a cheap place to sleep this will do. But for just a bit more I recommend staying somewhere else. The area is good with plenty of shopping and food across the street. Bed was hard. I couldn't sleep.

Leisure Family

2/10

Poor

13 Dec 2024

Daylene

The room was right by the street , you can hear every car driving by and the room smelled

Partner

2/10

Poor

27 Oct 2024

Ahiza

On arrival felt unsafe by onlookers standing outside door watching and trying to talk to us.

Leisure Partner

4/10

Poor

05 Oct 2024

Jason

Toilet didn’t flush. Tv didn’t work rights sink was hard to turn on. The bed was loud when you turned over.

10/10

Exceptional

05 Oct 2024

KIMONE

this room was great nice area clean room nice wonderful prices and the $10 cash deposit was great will definitely return

Leisure Partner

6/10

Pleasant

27 Sep 2024

Richard

Manager said we had towels in the room. Prior to that I been checked the room and there was none. Did not get towels the whole night.

Friends_and_family Friends

10/10

Exceptional

22 Sep 2024

Alicia

Nice staff and clean

Leisure Friends

2/10

Poor

26 Aug 2024

Verified traveler

The room smelled like cigarettes and armpit

Friends_and_family Family

6/10

Pleasant

19 Aug 2024

Lance

The interior of the room was a lot nicer than the exterior. The beds were extremely firm and the pillows were okay. The towels were very thin, the TV did not work. If you want to wash up or shower bring your own soap and shampoo. The location was close to shopping, theaters, restaurants.

Business_and_leisure Family