Extended Stay America Orange County Cypress

10/10

Exceptional

12 Mar 2026

Novi

Convenience

Partner

6/10

Pleasant

11 Mar 2026

alex

Room was clean but the bathroom was in horible condition

Partner

4/10

Poor

09 Mar 2026

WILLIAM

WASN'T THE BEST OF QUALITY.DEFINITELY NEEDS A COMPLETE OVERHAUL,BUT KEEP THE STAFF.

Partner

6/10

Pleasant

26 Feb 2026

Scott

The hotel could provide customary toiletries like shampoo to customers with stays 5 days or less.

Self

6/10

Pleasant

22 Feb 2026

Eileen

The room was dated. There were holes in the flooring, lots of ceiling (leak?) patches and black mold in the bathroom. The bedding seemed clean at least. The staff was very courteous.

Self

4/10

Poor

22 Feb 2026

Jane

Room stunk from dog. Our next room stunk from fried food. Rust in bathtub, dented refrigerator. Not enough bedding. Holes in blackout drapes. You could hear noise from hallway - felt like a tenement building.

Partner

4/10

Poor

22 Feb 2026

LUCY

The staff was really nice but the room was not properly cleaned. The floors looked gross and there was so much dust and trash behind the night stands. We were also woken up to a young girl crying and screaming outside of our window, when I looked out she was crying to who I am assuming is her mother and she looked like she was under the influence of drugs. Real sketchy people staying here. Definitely won’t be back. Also, all toiletries need to be asked for at the desk. So you’re saying if I realize I left my toothpaste at home I have to wait to get some from downstairs? Not acceptable.

Partner

2/10

Poor

16 Feb 2026

Shannyn

If I could give a negative star, I would. It took about 15 minutes to get checked in. The room wasn't clean, the floor wasn't vacuumed at all, the room smelled like dirty coochie, there was a whole fake eyelash in the bedding, the refrigerator looked like it came from some war torn village, there was weave hair everywhere, even on the towels, the stopper in the tub was broken, and the sink looked like a crime scene. I asked to speak to the manager, and she wasn't due to be there until 10am. She was supposed to call, but never did.

Leisure Family

6/10

Pleasant

15 Feb 2026

Beulah

To have a shower that works well that is easy to turn off and on

Partner

2/10

Poor

15 Feb 2026

Veronica

Room was nasty and old, nothing compared to the pictures online. Sheets had hairs and bathroom had hairs. There was some kind of animal hanging from a spider web dead in the ceiling.the halls smell bad.

Leisure Partner

10/10

Exceptional

14 Feb 2026

Jacob

My favorite place, its perfect balance of location, layout, cleanliness, and price.

Self

6/10

Pleasant

27 Jan 2026

Janette

Mattress needs replacing, refridgerator was loud

Leisure Partner

10/10

Exceptional

26 Jan 2026

Doyun

All good

Leisure Family

8/10

Excellent

18 Jan 2026

Sanjae

Staff was very nice and helpful. The rooms are a bit run down but for the low price and location . It was a 4 out of 5.

Business Self

8/10

Excellent

13 Jan 2026

Michael

Everyone there is great! The rooms are mostly clean. The only reason I gave it 4 stars is the rooms need updating...permanent stains on sink and bathroom counters, tubs and sinks have permanent chips. Honestly, it's probably the best hotel for the money, which is not bad compared to other hotels in the area. I always enjoy staying there. Its quiet

2/10

Poor

30 Dec 2025

Lynne

Room was disgusting and dirty. The staff was not helpful and rude. No ice machine . It smelled so bad. The \"breakfast\" was only blueberry granola bars. They were \"out\" of everything else. Asked for silverware and dishes but they did have enough for every room so we were only abyto get two of each. Would never stay here again.

Friends_and_family Family

8/10

Excellent

28 Dec 2025

cindy

Stay was great staff is great clean riom it’s outdated and the shower very slippery just not sure why.

Friends_and_family Family

2/10

Poor

28 Dec 2025

David

Smelled all over the place. There are coffee muffin and oatmeal takeout as minimal to tell they serve breakfast.

Business Family

2/10

Poor

22 Dec 2025

Alejandra

Very dirty

Business

6/10

Pleasant

15 Dec 2025

Alan

They advertised a free breakfast and all they provided was muffins. That's it. Nothing else. Checkin was slowed down a bit as the front desk clerk went to the room to make sure it was ready for us. The place looked like it needed a renovation years ago.

Leisure Family

10/10

Exceptional

14 Dec 2025

EriK

Nice room very clean and friendly staff helpful with checking in and out. I’ll definitely recommend

Leisure Self

10/10

Exceptional

01 Dec 2025

Anastasia

I needed a place to stay while in town for the holidays that was not super expensive but still nice and this place was perfect, the staff are excellent, the room has a full kitchen they are pet friendly, room was clean and inviting everything went so smoothly I will definitely be staying here any time I’m in the area. Also I like that housekeeping is by request this way I slept all day without any interruptions it was heaven

Leisure Self

2/10

Poor

30 Nov 2025

James

First of all the hall ways smelled like pot smoke and smelled horrible. My wifes Asthma was triggered repeatedly by the horrible conditions in the hotel. The bed was worn out and you would start falling out of bed repeatedly because the mattress leaned so much. The bathroom sink was clogged and stopped draining by the last night. The,e

Friends_and_family Family

8/10

Excellent

21 Nov 2025

Ralph

Always Good

Leisure Self

6/10

Pleasant

14 Nov 2025

Priscilla

There was roaches. I killed about 5 roaches during my 3 night stay.

Business_and_leisure Partner

10/10

Exceptional

14 Nov 2025

Marita

clean

Partner

4/10

Poor

21 Oct 2025

James

The staff was fine, but this appears to be a place where a lot of people stay when they have nowhere else to go. Stayed with coworkers, one room had roaches, my room smelled musky/mildewy when the AC was on, showerhead was broken and dribbled more than sprayed. Beyond that *my* room was clean, but the halls often had trash, including a rotting closed milk jug in one of the stairways.

Lots of room for improvement here.

Business

4/10

Poor

18 Oct 2025

Stuart

Smells like cat piss. Someone stole the ironing board. General sense of greasiness.

10/10

Exceptional

14 Oct 2025

Ralph

Ok

Leisure Self

10/10

Exceptional

13 Oct 2025

Ralph

A Plus

Leisure Self

10/10

Exceptional

12 Oct 2025

Ralph

Great

Leisure Self

2/10

Poor

12 Oct 2025

Christa

Infested with fleas and stale cigarette smell

The staff is great-this is the one positive thing. The condition of the hotel and rooms leaves much to be desired. Firstly getting on to the elevator and smelling the scent of old stale cigarettes the smell continues even in our non smoking room. Were we in our room about an hour and realized it was infested with fleas. Upon letting the front staff know, an apology was issued with the info that we would offer you another room but we are full and what we can we can offer you is a full refund. We saw that they are replacing the flooring at this time so hopefully that will help with some of the smell.

Friends_and_family Family

2/10

Poor

11 Oct 2025

Providencia Alicia

They had roaches and dis not refund me for the stay.

8/10

Excellent

10 Oct 2025

Jennifer

Freat hotel will be back

Leisure Family

6/10

Pleasant

10 Oct 2025

Pamela

Jen was very pleasant and Jacob was helpful as well. I was a little miffed that breakfast consisted of coffee, hot chocolate packets and blueberry muffins for 5 of my 7 days. Although we got notice of water possibly being shut off for repairs, that wasn't an issue for us but our sink was clogged when we left. The room was clean and we didn't require housekeeping which was nice. I would return again.

4/10

Poor

09 Oct 2025

LaRayna

Terrible - would highly not recommend

This was by far one of the worst hotel experiences I’ve ever had in my life. From the moment we walked in, the room just felt dirty and unkept — and it only got worse the longer we stayed. We discovered roaches crawling around in the room, which was shocking because we hadn’t even brought in any food at all. There’s simply no excuse for that.

Then came the mold in the shower and tub, which was absolutely disgusting and made it clear that housekeeping doesn’t clean properly (if at all). The drawers for our clothes were stained and filthy, like they hadn’t been wiped out in years. The carpet was full of stains, the counters were sticky and never cleaned, and everything just had that grimy feeling that makes your skin crawl.

I genuinely felt uncomfortable touching anything in the room. It was unsanitary, unhygienic, and unacceptable for any guest to have to stay in those conditions. We couldn’t believe that management allows rooms like this to be rented out.

If I could give zero stars, I would. I wouldn’t recommend this hotel to anyone — not even for one night. Save your money, your sanity, and your health, and stay literally anywhere else.

Partner

4/10

Poor

09 Oct 2025

Tai

the whole time staying smell smoke from the elevators on the hall way, the room smell rotten, cat pees.

never come back again

Business_and_leisure Self

10/10

Exceptional

07 Oct 2025

Erica

Great price. Nice place

6/10

Pleasant

07 Oct 2025

Andrew

Air conditioner needs to be serviced. Loud all night long.

Leisure Self

2/10

Poor

05 Oct 2025

Katherine

The first room I was assigned had fleas that jumped onto my sandals and legs and started biting. The night clerk, Jason was great and gave me another room on a higher floor. The keys didn’t work, so I had to go back down and have them re-activated. The bathtub had mold and did not look clean. I will never stay at an Extended Stay America again!

Self

2/10

Poor

24 Sep 2025

Ed

This is barely a hotel. When we were there, most of the guests appeared to be unhoused individuals staying there on government voucher. I’m glad they’re getting housed, but think the hotel (or someone) should have been transparent about what’s going on there.

Leisure Family

4/10

Poor

23 Sep 2025

Providencia Alicia

There were roaches in the rooms - I was moved twice and the second room had roaches.

Friends_and_family Family

2/10

Poor

14 Sep 2025

Eddie

I had no hot water. I complained to the front desk and I hate to do that. They just said sorry and that was it.

10/10

Exceptional

04 Sep 2025

Waynita

Nice place

Leisure Friends

6/10

Pleasant

21 Aug 2025

Ashley

Tub is cracked and if you want shampoo you have to request. Not sure why they don’t just have in room to make it easier on guests

Business Self

10/10

Exceptional

21 Aug 2025

Rigel

The staff was great

Leisure Family

2/10

Poor

08 Aug 2025

Reinaldo

It was not inviting

Business Family

10/10

Exceptional

01 Aug 2025

Katrina

Mona at the front desk was very helpful.

Friends_and_family Family

4/10

Poor

28 Jul 2025

Erin

Police visited the property due to unruly behavior and there was screaming from a guest in the middle of the night. Bathtub was rusty, the room smelled musty and old, community area and rug were old and rolled up. Room had no shampoo or hairdryer. Expedia advertised breakfast but it was instant oatmeal , granola bar, and a packaged muffin. Overall a terrible stay.

10/10

Exceptional

27 Jul 2025

Debbie

There were no grab bars in the bath.

Leisure Friends

4/10

Poor

27 Jul 2025

Ofelia

Water faucets in shower cannot be turned off, continues to drip. Fan in bathroom very loud. Live roach found on kitchen counter. Outside of property not well kept..weeds overgrown, grass yellow. Will NEVER stay in Extended Stay America Suites again.

Leisure Family

4/10

Poor

27 Jul 2025

Gudula

There was a cockroach

Friends_and_family Family

4/10

Poor

20 Jul 2025

Kevin

Room had a strong foul odor and a smelled like cigarettes in the lobby area. Elevator had an odor

8/10

Excellent

13 Jul 2025

JANINE

Staff was very friendly & I liked that they had my room ready early. Property is dated but clean.

Leisure Self

2/10

Poor

30 Jun 2025

John

Smelled like insect spray

8/10

Excellent

28 Jun 2025

Maria

The furnitures were old. The pillows had a smell. Maybe it’s time to change them. Don’t know if appliances work cuz we didn’t use them. The rooms were not available at check in time. We had to wait for an hour. It was about 5pm by the time our room was available.

Leisure Partner

8/10

Excellent

25 Jun 2025

Charles

The room was functional and good enough for a couple of days there. No microwave in the room. Very average, but affordable.

Friends_and_family Family

6/10

Pleasant

24 Jun 2025

Lisa

Ok, the checking was pretty smoothe. The security was not. The keys to get in, worked only sometimes. I was locked out of building. Got to front door, no one was there for over 13min. You need to be better. I was afraid to be standing out there. Every visit out was horrible. When we attempted to check out, I tried calling no answer. We went to office no one was there for over 15min. We left the keys on the desk and left. The late night crew lady was very short and condescending, the other staff encounters was very pleasant. I like the room very much. Location was good for us. I would like to say I will be back. However we must address the rooms security keys immediately before our return. Thank you Lisa Lewis-Moss

2/10

Poor

23 Jun 2025

timothy

Absolutely horrible. Stunk like cigarettes. Multiple issues with trying to get towels to doing laundry to absolute crap for breakfast. I should have booked somewhere else. NEVER AGAIN.

Family

8/10

Excellent

23 Jun 2025

Guadalupe

Problem with checking in they didn’t have a room ready for us until about 2 hours after check in time all they said is you’re going to have to wait and come back

Friends_and_family Family

4/10

Poor

22 Jun 2025

Sudeep

Property is in a very rundown state and its not maintained well. There were cockroaches in the room. Microwave was not working. Bathroom was not clean, it was very difficult to use the bath tub, a mat was sticked onto to the floor for extra grip OR to hide something beneath that.

Leisure Family_with_children

2/10

Poor

22 Jun 2025

Athena

The room smelled heavily of urine. Only way to keep the smell down was to keep the room cold. Asked for and extra blanket and was given a single sheet. Was told I could make the room warmer. I said no due to the smell. They said all of the rooms have a smell of some kind.... nope never staying in cypress again. Their target might as well be a walmart.

Friends_and_family Friends

10/10

Exceptional

22 Jun 2025

Novi

Friendly staff during check in. She explained and allowed early checkin procedures.

Business_and_leisure Partner

4/10

Poor

18 Jun 2025

Dante

Overall, okay stay at this location. Have stayed at several Extended Stay America locations and this particular one was lacking basic amenities. No ice machine(s); breakfast offered was minimal with granola bars, oatmeal packets & muffins; and room(s)/hallways need overall deep cleaning.

Friends_and_family Family

4/10

Poor

16 Jun 2025

carlos

low budget hotel. We found hairs on the bed and the smell in the hotel is horrible as people from peopl cooking. Two star

2/10

Poor

16 Jun 2025

Ana

Bed sheets where dirty. Refrigerator was dirty. Gosh the shower 🚿was awful,you will take forever showering since the water barely came out. Honestly the price it's not worthy. Plus they charged me $27.50 more for my pet, I have been on others hotels and pets are free and honestly i don't mind to pay for it but honestly this hotel for me the price isn't worthy.

Partner

6/10

Pleasant

15 Jun 2025

Carolyn

I didn’t realize there was no pool and when the room needed repair, no offer was made to move the guest to another room.

Leisure Family

10/10

Exceptional

13 Jun 2025

Belinda

Adam the night clerk was very pleasant and informative.

Leisure Partner

2/10

Poor

13 Jun 2025

Desharnae

I’ve stayed at this property before and never experienced this

Partner

10/10

Exceptional

10 Jun 2025

Elena

Excellent and friendly customer service.

Friends_and_family Family

6/10

Pleasant

25 May 2025

Cynthia M

Ok!

A little rundown. Things should be upgraded. Overall comfortable stay & quite. However, i would not pay to stay again.

Friends_and_family Family

10/10

Exceptional

05 May 2025

Jake

Worth it

Been here multiple times now and i will come back again. Great staff. Literally all of them, even housekeeping.

Business

10/10

Exceptional

24 Apr 2025

Steven

Awesome

8/10

Excellent

22 Apr 2025

Randall

Disappointed!

We've started in extended stay properties many times and this time:
1) The bed wasn't the same as in the past, very uncomfortable. 2) I was up at 6:15 to get the advertised breakfast but there wasn't anything but one bag of oatmeal.

Partner

4/10

Poor

20 Apr 2025

Sawsan

The building was warned out. There were cockroaches in the bathtub. There were no utility items, like glasses. It was basically bare.

Leisure Family

4/10

Poor

18 Apr 2025

Jason

I should have known better than to value shop in this area. It’s the little things. I expected cleanliness issues from the start, and for it to be a bit noisy. But I did not expect to have to ask for simple things like towels. I had early morning meetings all week and waking up to realize there wasn’t a towel for after a morning shower was a huge issue. Then to not have anyone working the desk to ask for one. I literally had to let the phone at the desk ring for 7 minutes before anyone answered. I won’t be staying here again.

Business Self

2/10

Poor

17 Apr 2025

Wanda

Fleas. I’m still too upset to elaborate.

Friends_and_family Family

2/10

Poor

14 Apr 2025

Catherine

The hotel itsel was diety. Elevators very dirty. Trash in hallways. One set of towels on room literally one set. Went down to get more towels told none clean. Was then able to get towels at 930 pm. Avertisr grab and go breakfast. Completely false advertising. Had coffee and oatmeal packets only. No muffins or granola bars as advertised. Tub in room in bad shape and leaky faucet all night long. No amenties like shampoo or lotion. I guess if you want those you need to go down to desk to retrieve. Disappointed overall. Rate was cheaper but still not worth it.

Leisure Family

10/10

Exceptional

12 Apr 2025

Mirna

Pleasant receptionist. Great stay. Nicely affordable.

Leisure Self

2/10

Poor

01 Apr 2025

Angel

Dirty

4/10

Poor

31 Mar 2025

Chris

during my stay. I saw 3 baby cockroaches. one near the bed.. one in the tub and one in between the shower curtains. not a good experience at all.

Business_and_leisure

10/10

Exceptional

23 Mar 2025

Jonathan

Excellent

4/10

Poor

17 Mar 2025

Anthony

Very poor but nice people at desk

The overall condition or everything was very poor such as there was a lot of worn carpet with holes, shower was clean but was definitely in need of an update and when I asked for a coffee pot the 1st one was missing pieces the 2nd had a moldy coffee filter and the 3rd that was only about a 2 cup pot took about an hour and half to brew. However the people at the front counter when I checked in were very nice and tried to do their best.

Friends_and_family Family

6/10

Pleasant

16 Mar 2025

Joseph

Staff was great

Leisure Family_with_children

2/10

Poor

13 Mar 2025

Ezriella

It stank so bad of cat and dog piss! If you can't handle that smell, don't stay here!

Business Friends

10/10

Exceptional

11 Mar 2025

Erin

Friendliest staff!

I choose this location because of its value and their kitchenettes. I needed a place where I could have my disabled mother over to visit and eat. The quality of the rooms were inconsistent. I had to change rooms multiple times and each room had issues whether it was a lumpy bed, non working stove, mold, or windows that didn't open (even though it was required to open while cooking). The staff was amazing! They were friendly, accommodating, helpful and always welcoming, from the check-in staff to the maintenance crew. The breakfast was very limited to coffee/tea, oatmeal or Nutrigrain bars, I cooked in my room instead.

Friends_and_family Family

10/10

Exceptional

05 Mar 2025

Elena Ahching

It was good staying, very comfortable nice and quiet. Everything was okay

Business Family

8/10

Excellent

03 Mar 2025

Erin

Great accommodating staff.

The staff was very friendly and accommodating. I had to change rooms due to a disability and they found a room albeit needed the stove repaired and the bed was very broken down. The stove was repaired quickly and the staff tried to remedy the bed but in the end a room switch was needed. All staff was friendly and would say hello in passing.

Friends_and_family Family

4/10

Poor

22 Feb 2025

Gregory

Facility not maintained

This facility was not maintained. It needed a good cleaning. My room had several maintenance issues,

Friends_and_family Family

6/10

Pleasant

10 Feb 2025

James

The overall stay was satisfactory except for the shower water valve was hard to close. All the staff at the hotel are courteous and are pleasant to take too.

Family

10/10

Exceptional

02 Feb 2025

Elena Ahching

Uncomfortable in room

There’s cockroaches in shower when I walk in bathroom. Carpet has stains in front tv. That’s all

Friends_and_family Family

10/10

Exceptional

15 Jan 2025

Jonathan

Excellent service and amenities. Front desk is amazing.

Business Self

10/10

Exceptional

05 Jan 2025

Elena Ahching

Good customer service

Business Family

4/10

Poor

27 Dec 2024

Gil

Party in room close by, very noisy

Leisure Partner

10/10

Exceptional

21 Dec 2024

jacqueline

I been staying here for few days and I can say the property is nice and quiet,the staff are beyond wonderful we had no issue would stay here again.

Leisure Partner

10/10

Exceptional

11 Dec 2024

Jonathan

Excellent

Business Self

2/10

Poor

25 Nov 2024

Josey

Run !!!

Terrible experience

Self

10/10

Exceptional

18 Nov 2024

Jonathan

Amazing

Business Self

10/10

Exceptional

18 Nov 2024

brigitte

The only bad thing was there no shampoo and conditioner for a shower, by the time I noticed it I didn't have time to call downstairs.
Also, FYI, I wouldn't call it \"breakfast\", it's coffee and a packaged muffin or packaged oatmeal bag.

Self

6/10

Pleasant

15 Nov 2024

Matthew

There was roaches in the room.

Business Self