Name: Extended Stay America Orange County Cypress
Address: 5990 Corporate Ave, Cypress, 90630, US

6/10

Pleasant

22 Jul 2026

Rosio

The room was clean. The AC worked great. The king size bed was very comfortable. The sofa pullout bed was awful though. You could feel every coil in the mattress. Customer service at check in was great, but the next morning during the continental breakfast hours the staff was not very pleasant. She answered a short simple question rudely. Other than that I would recommend it.

10/10

Exceptional

21 Jul 2026

Janette

Great!

Family_with_children

10/10

Exceptional

11 Jul 2026

Apolinar

The room was exceptionally clean. The front desk personnel were very kind, helpful, and welcoming.

Self

10/10

Exceptional

08 Jul 2026

Tyler

C

Friends

10/10

Exceptional

06 Jul 2026

Jose

Good

2/10

Poor

30 Jun 2026

Alysia

Found a “water bug” in the room at 2AM.

Friends

2/10

Poor

16 Jun 2026

Jeffrey

Absolutely horrible beds with no amenities- gym, pool breakfast

Family_with_children

4/10

Poor

15 Jun 2026

David

Room was dirty, rust, cracks, tears, but no visible insects and kitchen was fairly clean.

4/10

Poor

14 Jun 2026

Gayatri

It was an ok stay but the staff were a little passive and asked question rudely. 3/10 stay.

Partner

4/10

Poor

14 Jun 2026

Elena

I will not be coming back. The outside looks fine it’s well maintained but it’s misleading to what the inside looks like. When you walk in you’re immediately slapped in the face with a weird Cesar salad smell. The front desk guy was a bit rude. Check was at 3 but we didn’t arrive till 6. The guy told us that he needed to check if the room was ready.. mind you it was 3 hours after check in it wasn’t ready. He came and told me it was t ready and to wait another 15 min when I asked him I thought it would ready by now since check in is at 3 and he said yeah could be as early as 3 not necessarily 3. I would hope the same rules apply to check out too. Then the elevator stank. The hotel is overall run down.

Friends_and_family Friends

2/10

Poor

14 Jun 2026

Phuong

If 0 star is available, I would choose it without hesitation to rate this hotel. Please please please do NOT stay here. The hotel is super old, dirty, and the room we got was disgusted. Bathtub was dirty and rusted/grossed and floor was sticky. As soon as we walked in, it smells so bad. Staff named Jake did NOT know his job and provided us with the wrong info which caused us time and stress trying to resolve the situation. He told us that our prepaid reservation will be automatically cancelled if we don’t checkin by midnight and to cancel it and rebook for the same night to be able to checkin at 1am and mind you that we were coming from a 6-7 hours drive. We ended up walked out at 2am on our first night and did not come back for the 2nd night.

Friends_and_family Family

6/10

Pleasant

01 Jun 2026

Osman

Not impressed by it

Self

6/10

Pleasant

01 Jun 2026

Scot

Romm could've been cleaner.

Self

10/10

Exceptional

29 May 2026

David

Good service

10/10

Exceptional

28 May 2026

David

Check in is quick and easy, rooms clean and fresh.

Friends_and_family Family

6/10

Pleasant

21 May 2026

Gerardo

It showed its age. For the price it was alright

Business

10/10

Exceptional

20 May 2026

Maria

😻

Partner

6/10

Pleasant

17 May 2026

Bao

Staffs were nice and helpful.
But rooms were outdated. wood floors for the rooms were nice but if you go barefeet, your feet gets dirty really fast. Doesnt seem like the floors were ever clean. Toilet paper holder was broken and tub has rust build up. Appliances were really old and dirty. Breakfast is not full Breakfast, just snacks and diy oatmeals and cereals.
Overall only stayed here due to price and convenience.

4/10

Poor

14 May 2026

Mat

Fridge was disgusting. Bath tub had missing piece where you could cut your foot.

Partner

6/10

Pleasant

14 May 2026

Nicolle

The stay was brief and the hotel was alright. You could hear everything through the thin walls. The dogs and the cleaning crew at 6 in the morning. The bed was hard and horrible to sleep on.

Partner

4/10

Poor

29 Apr 2026

Eric

Room smelled funny

4/10

Poor

22 Apr 2026

Randy

The Kitchen was not equipped with anything , not even a cup to rinse my teeth after brushing. The breakfast was horrible should not even be considered breakfast at all. Coffee, hot water, quick oats or a muffin this us not breakfast it's a joke.

Self

2/10

Poor

10 Apr 2026

Jesse

The kitchen had nothing to cook with in it, no pots, pans, plates, utensils, nothing. The room was not clean and I had a cockroach walking up the wall in my bathroom. The bed was just a glorified spring tensioned cot, with a queen sized mattress on it.

Self

4/10

Poor

05 Apr 2026

Rochelle

The room had spiders and small baby cockroaches. Beside that great

Partner

2/10

Poor

03 Apr 2026

Gabriella

Dirty smelly gross!!

Family_with_children

10/10

Exceptional

02 Apr 2026

Novi

for the money i paid, it was pretty good deal

Business Partner

6/10

Pleasant

01 Apr 2026

Sierra

There was no breakfast. Just coffee.

Self

10/10

Exceptional

24 Mar 2026

Sanjae

Clean, great staff, and Wonderful coffee bar . Top in the area .

6/10

Pleasant

24 Mar 2026

Gwendolyn

During my recent stay, I experienced several issues that I feel are important to bring to your attention. The room was not properly cleaned, as there was significant dust on the furniture and the refrigerator.
The internet service was also extremely unreliable. Despite paying for higher‑speed access, the connection frequently buffered, disconnected at intervals, and did not provide the level of service advertised. For anyone who works remotely, this would be especially problematic.
Additionally, communication regarding basic amenities—such as where to do laundry—was not clearly provided. The building itself appears outdated and in need of maintenance.
I also witnessed concerning activity, including what appeared to be someone dropping off drugs to guests staying at the hotel. This made me feel unsafe and uncomfortable throughout my stay.
Overall, I was counting down the days until I could leave. Given the amount I paid, I was very disappointed and do not see myself staying at this location again.

2/10

Poor

21 Mar 2026

Emily

This hotel has horrible customer service there employees are very unprofessional and they do not make it clear on these booking sites what everyone in your party needs and thin don’t give u a reason why u can’t book another room and they want to come take pictures of ur license plate and ur car witch is very unprofessional I spent over 1000 dollars on rooms and for them to be so unprofessional and rude is crazy i will never stay there again

Friends_and_family Family

2/10

Poor

20 Mar 2026

Anna R

You definitely get what you pay for with this spot. The AC unit was incredibly loud and rattled every time it turned on. The floors and bathroom were pretty gross.

4/10

Poor

20 Mar 2026

Linda

Propert has you smelling like cigarettes once you leave and it was hot in the room air conditioner not working well

6/10

Pleasant

20 Mar 2026

Candice

*

Partner

6/10

Pleasant

15 Mar 2026

Luis

The front guy (Jacob) discriminated us just because we looked humble and hispanics. The reservation was under my name and I took my mom and mother in law with me , I even added them in my reservation and I gave him my id when he asked for it , but he was making everything possible to find something wrong or just giving me a hard time that he also asked for their Ids too. The way he treated me and his attitude with us was so bad. This is the fist time I get discriminated like that. An I forgot to mentioned that room was very smelly(dog pee) and the carpet very old and nasty

Friends_and_family Family

10/10

Exceptional

12 Mar 2026

Novi

Convenience

Partner

6/10

Pleasant

11 Mar 2026

alex

Room was clean but the bathroom was in horible condition

Partner

4/10

Poor

09 Mar 2026

WILLIAM

WASN'T THE BEST OF QUALITY.DEFINITELY NEEDS A COMPLETE OVERHAUL,BUT KEEP THE STAFF.

Partner

6/10

Pleasant

26 Feb 2026

Scott

The hotel could provide customary toiletries like shampoo to customers with stays 5 days or less.

Self

6/10

Pleasant

22 Feb 2026

Eileen

The room was dated. There were holes in the flooring, lots of ceiling (leak?) patches and black mold in the bathroom. The bedding seemed clean at least. The staff was very courteous.

Self

4/10

Poor

22 Feb 2026

Jane

Room stunk from dog. Our next room stunk from fried food. Rust in bathtub, dented refrigerator. Not enough bedding. Holes in blackout drapes. You could hear noise from hallway - felt like a tenement building.

Partner

4/10

Poor

22 Feb 2026

LUCY

The staff was really nice but the room was not properly cleaned. The floors looked gross and there was so much dust and trash behind the night stands. We were also woken up to a young girl crying and screaming outside of our window, when I looked out she was crying to who I am assuming is her mother and she looked like she was under the influence of drugs. Real sketchy people staying here. Definitely won’t be back. Also, all toiletries need to be asked for at the desk. So you’re saying if I realize I left my toothpaste at home I have to wait to get some from downstairs? Not acceptable.

Partner

2/10

Poor

16 Feb 2026

Shannyn

If I could give a negative star, I would. It took about 15 minutes to get checked in. The room wasn't clean, the floor wasn't vacuumed at all, the room smelled like dirty coochie, there was a whole fake eyelash in the bedding, the refrigerator looked like it came from some war torn village, there was weave hair everywhere, even on the towels, the stopper in the tub was broken, and the sink looked like a crime scene. I asked to speak to the manager, and she wasn't due to be there until 10am. She was supposed to call, but never did.

Leisure Family

6/10

Pleasant

15 Feb 2026

Beulah

To have a shower that works well that is easy to turn off and on

Partner

2/10

Poor

15 Feb 2026

Veronica

Room was nasty and old, nothing compared to the pictures online. Sheets had hairs and bathroom had hairs. There was some kind of animal hanging from a spider web dead in the ceiling.the halls smell bad.

Leisure Partner

10/10

Exceptional

14 Feb 2026

Jacob

My favorite place, its perfect balance of location, layout, cleanliness, and price.

Self

6/10

Pleasant

27 Jan 2026

Janette

Mattress needs replacing, refridgerator was loud

Leisure Partner

10/10

Exceptional

26 Jan 2026

Doyun

All good

Leisure Family

8/10

Excellent

18 Jan 2026

Sanjae

Staff was very nice and helpful. The rooms are a bit run down but for the low price and location . It was a 4 out of 5.

Business Self

8/10

Excellent

13 Jan 2026

Michael

Everyone there is great! The rooms are mostly clean. The only reason I gave it 4 stars is the rooms need updating...permanent stains on sink and bathroom counters, tubs and sinks have permanent chips. Honestly, it's probably the best hotel for the money, which is not bad compared to other hotels in the area. I always enjoy staying there. Its quiet

2/10

Poor

30 Dec 2025

Lynne

Room was disgusting and dirty. The staff was not helpful and rude. No ice machine . It smelled so bad. The \"breakfast\" was only blueberry granola bars. They were \"out\" of everything else. Asked for silverware and dishes but they did have enough for every room so we were only abyto get two of each. Would never stay here again.

Friends_and_family Family

8/10

Excellent

28 Dec 2025

cindy

Stay was great staff is great clean riom it’s outdated and the shower very slippery just not sure why.

Friends_and_family Family

2/10

Poor

28 Dec 2025

David

Smelled all over the place. There are coffee muffin and oatmeal takeout as minimal to tell they serve breakfast.

Business Family

2/10

Poor

22 Dec 2025

Alejandra

Very dirty

Business

6/10

Pleasant

15 Dec 2025

Alan

They advertised a free breakfast and all they provided was muffins. That's it. Nothing else. Checkin was slowed down a bit as the front desk clerk went to the room to make sure it was ready for us. The place looked like it needed a renovation years ago.

Leisure Family

10/10

Exceptional

14 Dec 2025

EriK

Nice room very clean and friendly staff helpful with checking in and out. I’ll definitely recommend

Leisure Self

10/10

Exceptional

01 Dec 2025

Anastasia

I needed a place to stay while in town for the holidays that was not super expensive but still nice and this place was perfect, the staff are excellent, the room has a full kitchen they are pet friendly, room was clean and inviting everything went so smoothly I will definitely be staying here any time I’m in the area. Also I like that housekeeping is by request this way I slept all day without any interruptions it was heaven

Leisure Self

2/10

Poor

30 Nov 2025

James

First of all the hall ways smelled like pot smoke and smelled horrible. My wifes Asthma was triggered repeatedly by the horrible conditions in the hotel. The bed was worn out and you would start falling out of bed repeatedly because the mattress leaned so much. The bathroom sink was clogged and stopped draining by the last night. The,e

Friends_and_family Family

8/10

Excellent

21 Nov 2025

Ralph

Always Good

Leisure Self

6/10

Pleasant

14 Nov 2025

Priscilla

There was roaches. I killed about 5 roaches during my 3 night stay.

Business_and_leisure Partner

10/10

Exceptional

14 Nov 2025

Marita

clean

Partner

4/10

Poor

21 Oct 2025

James

The staff was fine, but this appears to be a place where a lot of people stay when they have nowhere else to go. Stayed with coworkers, one room had roaches, my room smelled musky/mildewy when the AC was on, showerhead was broken and dribbled more than sprayed. Beyond that *my* room was clean, but the halls often had trash, including a rotting closed milk jug in one of the stairways.

Lots of room for improvement here.

Business

4/10

Poor

18 Oct 2025

Stuart

Smells like cat piss. Someone stole the ironing board. General sense of greasiness.

10/10

Exceptional

14 Oct 2025

Ralph

Ok

Leisure Self

10/10

Exceptional

13 Oct 2025

Ralph

A Plus

Leisure Self

10/10

Exceptional

12 Oct 2025

Ralph

Great

Leisure Self

2/10

Poor

12 Oct 2025

Christa

Infested with fleas and stale cigarette smell

The staff is great-this is the one positive thing. The condition of the hotel and rooms leaves much to be desired. Firstly getting on to the elevator and smelling the scent of old stale cigarettes the smell continues even in our non smoking room. Were we in our room about an hour and realized it was infested with fleas. Upon letting the front staff know, an apology was issued with the info that we would offer you another room but we are full and what we can we can offer you is a full refund. We saw that they are replacing the flooring at this time so hopefully that will help with some of the smell.

Friends_and_family Family

2/10

Poor

11 Oct 2025

Providencia Alicia

They had roaches and dis not refund me for the stay.

8/10

Excellent

10 Oct 2025

Jennifer

Freat hotel will be back

Leisure Family

6/10

Pleasant

10 Oct 2025

Pamela

Jen was very pleasant and Jacob was helpful as well. I was a little miffed that breakfast consisted of coffee, hot chocolate packets and blueberry muffins for 5 of my 7 days. Although we got notice of water possibly being shut off for repairs, that wasn't an issue for us but our sink was clogged when we left. The room was clean and we didn't require housekeeping which was nice. I would return again.

4/10

Poor

09 Oct 2025

LaRayna

Terrible - would highly not recommend

This was by far one of the worst hotel experiences I’ve ever had in my life. From the moment we walked in, the room just felt dirty and unkept — and it only got worse the longer we stayed. We discovered roaches crawling around in the room, which was shocking because we hadn’t even brought in any food at all. There’s simply no excuse for that.

Then came the mold in the shower and tub, which was absolutely disgusting and made it clear that housekeeping doesn’t clean properly (if at all). The drawers for our clothes were stained and filthy, like they hadn’t been wiped out in years. The carpet was full of stains, the counters were sticky and never cleaned, and everything just had that grimy feeling that makes your skin crawl.

I genuinely felt uncomfortable touching anything in the room. It was unsanitary, unhygienic, and unacceptable for any guest to have to stay in those conditions. We couldn’t believe that management allows rooms like this to be rented out.

If I could give zero stars, I would. I wouldn’t recommend this hotel to anyone — not even for one night. Save your money, your sanity, and your health, and stay literally anywhere else.

Partner

4/10

Poor

09 Oct 2025

Tai

the whole time staying smell smoke from the elevators on the hall way, the room smell rotten, cat pees.

never come back again

Business_and_leisure Self

10/10

Exceptional

07 Oct 2025

Erica

Great price. Nice place

6/10

Pleasant

07 Oct 2025

Andrew

Air conditioner needs to be serviced. Loud all night long.

Leisure Self

2/10

Poor

05 Oct 2025

Katherine

The first room I was assigned had fleas that jumped onto my sandals and legs and started biting. The night clerk, Jason was great and gave me another room on a higher floor. The keys didn’t work, so I had to go back down and have them re-activated. The bathtub had mold and did not look clean. I will never stay at an Extended Stay America again!

Self

2/10

Poor

24 Sep 2025

Ed

This is barely a hotel. When we were there, most of the guests appeared to be unhoused individuals staying there on government voucher. I’m glad they’re getting housed, but think the hotel (or someone) should have been transparent about what’s going on there.

Leisure Family

4/10

Poor

23 Sep 2025

Providencia Alicia

There were roaches in the rooms - I was moved twice and the second room had roaches.

Friends_and_family Family

2/10

Poor

14 Sep 2025

Eddie

I had no hot water. I complained to the front desk and I hate to do that. They just said sorry and that was it.

10/10

Exceptional

04 Sep 2025

Waynita

Nice place

Leisure Friends

6/10

Pleasant

21 Aug 2025

Ashley

Tub is cracked and if you want shampoo you have to request. Not sure why they don’t just have in room to make it easier on guests

Business Self

10/10

Exceptional

21 Aug 2025

Rigel

The staff was great

Leisure Family

2/10

Poor

08 Aug 2025

Reinaldo

It was not inviting

Business Family

10/10

Exceptional

01 Aug 2025

Katrina

Mona at the front desk was very helpful.

Friends_and_family Family

4/10

Poor

28 Jul 2025

Erin

Police visited the property due to unruly behavior and there was screaming from a guest in the middle of the night. Bathtub was rusty, the room smelled musty and old, community area and rug were old and rolled up. Room had no shampoo or hairdryer. Expedia advertised breakfast but it was instant oatmeal , granola bar, and a packaged muffin. Overall a terrible stay.

10/10

Exceptional

27 Jul 2025

Debbie

There were no grab bars in the bath.

Leisure Friends

4/10

Poor

27 Jul 2025

Ofelia

Water faucets in shower cannot be turned off, continues to drip. Fan in bathroom very loud. Live roach found on kitchen counter. Outside of property not well kept..weeds overgrown, grass yellow. Will NEVER stay in Extended Stay America Suites again.

Leisure Family

4/10

Poor

27 Jul 2025

Gudula

There was a cockroach

Friends_and_family Family

4/10

Poor

20 Jul 2025

Kevin

Room had a strong foul odor and a smelled like cigarettes in the lobby area. Elevator had an odor

8/10

Excellent

13 Jul 2025

JANINE

Staff was very friendly & I liked that they had my room ready early. Property is dated but clean.

Leisure Self

2/10

Poor

30 Jun 2025

John

Smelled like insect spray

8/10

Excellent

28 Jun 2025

Maria

The furnitures were old. The pillows had a smell. Maybe it’s time to change them. Don’t know if appliances work cuz we didn’t use them. The rooms were not available at check in time. We had to wait for an hour. It was about 5pm by the time our room was available.

Leisure Partner

8/10

Excellent

25 Jun 2025

Charles

The room was functional and good enough for a couple of days there. No microwave in the room. Very average, but affordable.

Friends_and_family Family

6/10

Pleasant

24 Jun 2025

Lisa

Ok, the checking was pretty smoothe. The security was not. The keys to get in, worked only sometimes. I was locked out of building. Got to front door, no one was there for over 13min. You need to be better. I was afraid to be standing out there. Every visit out was horrible. When we attempted to check out, I tried calling no answer. We went to office no one was there for over 15min. We left the keys on the desk and left. The late night crew lady was very short and condescending, the other staff encounters was very pleasant. I like the room very much. Location was good for us. I would like to say I will be back. However we must address the rooms security keys immediately before our return. Thank you Lisa Lewis-Moss

2/10

Poor

23 Jun 2025

timothy

Absolutely horrible. Stunk like cigarettes. Multiple issues with trying to get towels to doing laundry to absolute crap for breakfast. I should have booked somewhere else. NEVER AGAIN.

Family

8/10

Excellent

23 Jun 2025

Guadalupe

Problem with checking in they didn’t have a room ready for us until about 2 hours after check in time all they said is you’re going to have to wait and come back

Friends_and_family Family

4/10

Poor

22 Jun 2025

Sudeep

Property is in a very rundown state and its not maintained well. There were cockroaches in the room. Microwave was not working. Bathroom was not clean, it was very difficult to use the bath tub, a mat was sticked onto to the floor for extra grip OR to hide something beneath that.

Leisure Family_with_children

2/10

Poor

22 Jun 2025

Athena

The room smelled heavily of urine. Only way to keep the smell down was to keep the room cold. Asked for and extra blanket and was given a single sheet. Was told I could make the room warmer. I said no due to the smell. They said all of the rooms have a smell of some kind.... nope never staying in cypress again. Their target might as well be a walmart.

Friends_and_family Friends

10/10

Exceptional

22 Jun 2025

Novi

Friendly staff during check in. She explained and allowed early checkin procedures.

Business_and_leisure Partner

4/10

Poor

18 Jun 2025

Dante

Overall, okay stay at this location. Have stayed at several Extended Stay America locations and this particular one was lacking basic amenities. No ice machine(s); breakfast offered was minimal with granola bars, oatmeal packets & muffins; and room(s)/hallways need overall deep cleaning.

Friends_and_family Family

4/10

Poor

16 Jun 2025

carlos

low budget hotel. We found hairs on the bed and the smell in the hotel is horrible as people from peopl cooking. Two star

2/10

Poor

16 Jun 2025

Ana

Bed sheets where dirty. Refrigerator was dirty. Gosh the shower 🚿was awful,you will take forever showering since the water barely came out. Honestly the price it's not worthy. Plus they charged me $27.50 more for my pet, I have been on others hotels and pets are free and honestly i don't mind to pay for it but honestly this hotel for me the price isn't worthy.

Partner