Buena Park Grand Hotel and Suites

6/10

Pleasant

09 Jun 2026

Ashlii

Room had bugs. Many of the rooms were closed for “remodeling” Card was unexpectedly charged hidden fees not discussed during check in nor listed in booking information after verbally hearing “the deposit is refundable” Parking was fine, that’s one of the charges btw. Pool was regular. Gym had broken machines. “Restaurant” closed. Breakfast was no where to be found. A “coffee bar” that had picked through sugar packets and creamer. Hotel amenities you don’t utilize, for another charge…
Just don’t expect much.

Family_with_children

2/10

Poor

07 Jun 2026

Katya

Staff were nice. The hotel room was very outdated with dirty marks everywhere. There were no towels in the hotel room available. When requesting for clean towels we got a stack of them but some were dirty with makeup marks. The curtains had black/brown stains (blood?/ poop?) that were unclear. There were blue take on the floor and some blue small ones on the light switches. Coach was not very clean with marks on them. When coming in the room, there was a weird smell.

Family

6/10

Pleasant

06 Jun 2026

JING

Easy parking

10/10

Exceptional

06 Jun 2026

mario

Be ready to pay 35 dls to amenities and 15 dls for parking on top of your night

Friends_and_family Family

2/10

Poor

31 May 2026

Emmanuel

Found roaches in my room horrible experience

Family_with_children

10/10

Exceptional

30 May 2026

Marco

Everything

8/10

Excellent

30 May 2026

Nicole

Some of the reviews seemed not great but we had a decent suite and I liked the old charm of the building. We wanted to go to the pool and spa but it was packed and they were playing music loud so we decided just to go back to our room and rest. I loved that it was so close to everything. Portos. Knotts. Great spot and a great price.

Friends_and_family Family

2/10

Poor

29 May 2026

Kimberly

Just horrible. I wouldn't rate even 1 star. We had bed bugs and roaches. Hinges were broken. Place is a complete mess.

Family_with_children

2/10

Poor

28 May 2026

Lidia

The rooms were dirty. Not enough staff. The trash cans from every wear were full and no one cleaned them up. The TV in the room was not working. and they were not able to adjust the AC. This place was expensive and so dirty! We stayed there due to the evacuation of the toxic spill in Garden Grove and they we're giving any discounts.

I would not recommend this place at all.

Family

10/10

Exceptional

28 May 2026

Patricia

I love this hotel . The space, the cleanliness, and staff are superb. I stay here with family and for romantic getaways on occasion.

Partner

2/10

Poor

27 May 2026

Nova

If there is a ZERO STAR rating option for this facility, that is what I will put. Arrived at the facility and was greeted by the unhelpful, rude male front desk staff. Gave us the key to the room after taking her security deposit only to find the room in disgusting condition with foul smell… like a throw up. Dirty towels on table. Beds have no linens, pillows had stains. Used glasses and trash can not emptied. Room was not ready for the next guest. Went back to front desk to make them aware of the condition of the room but was told there’s nothing they can do about it. That was the only room available. We asked for a manager and was told no manager on duty. Traveled with son, 7month pregnant daughter and their 2 toddlers. We asked to get our security deposit and payment for the room to be refunded and was again told… to just “dispute it” to the credit card company used to pay the room and deposit because owner of the hotel will not refund either.
This hotel should be closed down permanently and should not continue to do business at all due to the utter lack of concern and care for customers. I have never been so appalled!!
Showing pictures of the room!

Family_with_children

4/10

Poor

26 May 2026

Regina

Low staff, air conditioner, didn’t work. Had to move rooms.

Friends_and_family Family

2/10

Poor

26 May 2026

Diego

We booked this hotel with me my wife and 4 year old son , room was pretty dusty and the AC was locked so we could not change the temp to cool the room, it was very stuffy. Staff was not very accommodating or nice we ended up leaving about an hour after seeing the room , we didn't use any of there amenities but still got charged 50.00 . I don't recommend this horrible hotel .avoid at all cost .

Friends_and_family Family

4/10

Poor

25 May 2026

HUY

During my stay I could not use the hot tub bacause the electrical circuit was broken, live wire hanging out , very dangerious for children.
The thermostat in room could not be adjusted, we have to open the door time to time to get fresh air.
The smoke detector in bedroom fell off on the floor when we checked in.
The hotel looks run down, fitness gym is gutted, there is a abandoned breakfast room.
When we got home we got charged $35/day for \" guess ammenities\" fee? what the hexk is that?
Hotel need improved on everything.

2/10

Poor

25 May 2026

Roxanne

Check in time was at 4pm. We didnt get our room until 7pm. When you pull up to the place, the trash cans were full and overflowing. Walking to the room there was trash outside the other rooms. The room was a good size but was dirty. Floors were sticky. Didn't trust to use the fridge or microwave. Midnight.. people were banging on the door. Slept with one eye open!! That was fun...Lots of traffic noise too. Good location for restaurants and a bakery. And walking distance to Knotts Berry Farm.. To bad your not given an option to walk away without losing ur money. Would i book again...NO

Family

2/10

Poor

25 May 2026

Aris

Property is old and dirty .. ac did not work in the room and roaches were everywhere

Family_with_children

2/10

Poor

25 May 2026

Corinne

I will never recommend staying here. It was a horrible experience. The toilet did not flush. I reported it as soon as we got there it was never fixed, even after I spoke with the Kyle - General Manager, who said it was going to get fixed, our room was never cleaned. The lights in the bedroom did not work nor did the phone after several request. All the lights were fixed and they brought up a blow dryer to my room, which I had to request twice. I also called the front desk from my cell phone over 8x before I got someone to answer. I am requesting a full refund.

Also, the property is extremely old paint chipping. The blinds on some of the hotel doors were broken. The elevators have so many spiderwebs on them. It looks like nothing‘s ever been cleaned for several years. I could not even get a washcloth after requested it 2x the microwave smell so old.

And the biggest grossest thing was when I went to open one of the drawers to put my clothes in. There were some dirty men’s underwear in

Family

6/10

Pleasant

22 May 2026

Paul

This place is cheap, but you get what you pay for. It's messy - there were multiple garbage bags in random places around the hotel and the coffee station in the lobby was constantly a wreck (but always had coffee). There's no food - none. The front desk closed for like 8 hours because someone missed a shift. The rooms are kind of dingy but spacious. I was expecting it to be higher quality because its technically a Marriott property, but its obviously the very lowest rung of their properties.

The Rock and Brews across the street makes a lot of noise until 10 PM.

2/10

Poor

20 May 2026

Mike

I would never stay at this place again over priced and they charge you a 150$ deposit that you don’t get back

Self

2/10

Poor

20 May 2026

Miguel

Was given a room that appeared and smelled as if it hadn't been cleaned for a week. There were dirty towles all over the bathroom floor, the bed was unmade, and the smell was terribly moldy/musty. Had to go back to front desk (long walk) to change rooms. Second room was farther away than the first, and 2 floors higher. That room had 2 electrical outlets non-functional (had to brew coffee in the bathroom, as kitchen outlet was not working.

Family

6/10

Pleasant

20 May 2026

Mario

They were not able to accommodate my father-in-law with a handicap room. We requested a medical chair for restroom and shower purposes, it never came. Despite our requests. We even spoke to the Manager, but that didn’t change anything.

Family

4/10

Poor

18 May 2026

Marina

When we arrived front desk staff wasn’t friendly,
We were disappointed, while the place looked nice in the photos on line the building itself is old and dirty, the lobby looks nice but once you go out the back doors to go to your room it is downhill from there.
Despite the external conditions of the hotel I never expected the room to have such unpleasant, musty smell, the light fixtures don’t provide enough light, only one lamp turn on and the shade of the other lamp is coming apart at the seams. It looks nothing like it is advertised on line.
I could go on and about how bad this was.

8/10

Excellent

17 May 2026

kaylee

There a lot of stuff on the property that needed to be upkeep. The bubbles dont work in the hot tub. Overall we had a great time.

6/10

Pleasant

17 May 2026

Amanda

Parking was good.

Partner

4/10

Poor

16 May 2026

Leanne

Floor was disgusting. Room wasn’t clean! Hair and trash everywhere. No breakfast. No ice machine. Hot tub and was broken. Sketchy people. Good bones and the grinds were beautiful. We gave it a chance despite the negative reviews, it was a good deal. But those reviews were spot on

Friends_and_family Family

8/10

Excellent

15 May 2026

Maryna

The hotel is good value for the money, but after I checked out, they sent me a strange bill—charges for parking and for \"additional services,\" though it didn't specify exactly what those services were. The thing is, I don't drive at all, and I made it clear when checking in that I didn't have a car. I was hardly at the hotel; I only came back to sleep and didn't order anything extra.

Self

10/10

Exceptional

15 May 2026

kriti

Super sweet super visor super helpful staff and I love the inside and the beautiful view 100 percent reccomend

Friends

4/10

Poor

15 May 2026

Jessica

where is my deposit.
said it included breakfast

Friends_and_family Friends

2/10

Poor

14 May 2026

Briana

I normally do not leave negative reviews, but I was honestly disappointed with this stay. We booked a suite in advance and arrived to a room that was not properly cleaned or maintained. There were roaches in the room, hair and dirt left in the bathtub, torn bed skirting, and restroom curtains that were falling apart. I hope management takes cleanliness and maintenance more seriously moving forward.

Partner

2/10

Poor

11 May 2026

Nicole

This hotel is next to a venue that hosts parties and our room was sharing the side of the venue. We did have very loud music until cutoff at midnight. We also requested one additional towel because our room came with 3 not four, and that took about 1.5 hour to get service.

2/10

Poor

25 Apr 2026

Bernadette

I checked into this hotel and they gave me room already assigned to another guest. I went back to get another room and they assigned me another room that was assigned to a guest. Both times I walked into these room assigned to other people. It was mortifying. After being assigned a third room, the hotel staff checked the room to ensure nobody else was staying in that room. However I expressed extreme comb

10/10

Exceptional

17 Apr 2026

aundria

U

10/10

Exceptional

16 Apr 2026

Stephanie

This hotel offers a great location easy to get around one bus straight to Disneyland about 25 minute bus ride. Food choices in walking distance.
The pool was nice, but the hot tub jets didn’t seem to work well. The building is old. It shows its age as do the rooms. It was surprisingly quiet, which was great. Beds were comfortable. But overall as an older building it was a great place to stay and the staff was really wonderful. At the price point it really is a five star, if you’re looking for value and low cost.

Friends

10/10

Exceptional

14 Apr 2026

Terry

Didn't get into the hot tub but the parking was good

Friends_and_family Family

2/10

Poor

07 Apr 2026

Dorcas

Terrible, it was dirty found a maggot on the sofa bed. Manager was sweet about getting me another room. The floor was dirty and the shower for wheelchair guess, not the best all the water went everywhere. So it was more work for us.owner needs to invest more in repairs.

Friends_and_family Family

2/10

Poor

05 Apr 2026

celva

staff was friendly.

Family_with_children

2/10

Poor

05 Apr 2026

Esmeralda

I would not recommend this property, especially if you're traveling with family or expecting basic amenities.
We stayed on the 3rd floor, and there had been a flood on the 4th floor. Our room had a large bubble in the ceiling, which was concerning and made it feel unsafe. The condition of the room overall was poor—the floor was noticeably slanted, and the dresser drawers wouldn’t stay closed and kept sliding open.
One major issue was the door. The cover/seal was broken, and you could actually see inside the room from outside, which is a serious privacy concern.
We were also charged a $35 per day “guest amenities” fee plus parking, but there were no real amenities available. The pool was not working, there was no hot tub, no gym, and no breakfast area. It’s frustrating to pay extra for services that simply don’t exist.

Family_with_children

2/10

Poor

03 Apr 2026

Erica

The pool was full of algae. It wasn’t clean at all. Didn’t even go into the hot tub. Our room was nice, but we had broken shutters on the front door. The bathroom toilet didn’t flush just about every time we used it. Had to walk to the front desk the first two times because the phone didn’t work. Then the toilet didn’t flush again in the morning. We stayed one night and had to call down every few hours for someone to come and fix the toilet. No complementary breakfast and yet we paid almost $150 for one night. Such a rip off. They didn’t even offer a discount for the fact that our toilet didn’t work, nor did the phone.

Friends_and_family Family

6/10

Pleasant

03 Apr 2026

luz

Pool was dirty , no towel !

Friends_and_family Family

10/10

Exceptional

02 Apr 2026

Samantha

Amazing experience great hotel

Friends_and_family Family

6/10

Pleasant

02 Apr 2026

Rolande

The hotel looks nice overall but our room floor were dirty. When I went to check-in at like 6pm, there was no one at the front desk and we waited probably 5 minutes before staff showed up which was annoying after a long day. I booked this hotel for the pool/hotel for the kids but pool was closed and green. Hot tub worked only our first night but broke down by the second night and also appeared not clean. The kids were super upset understandably. Probably won’t stay here again especially for the price paid and nothing worked and no continental breakfast either as mentioned.

Family_with_children

6/10

Pleasant

31 Mar 2026

Jaqueline

restroom was dirty, pool didnt look clean, hotel needs some deep cleaning. staff was nice and helpful if needed

Partner

2/10

Poor

29 Mar 2026

Claire

Initially we got to the hotel and the toilet wouldn’t flush. We were moved to a different room and the second room’s thermostat didn’t work. After being moved to a third room, we found that the toilet also wouldn’t flush. The chains that allow the toilet to flush were both broken on both rooms. After trying to just fix it ourselves, we sat down on the bed and found a bed bug.
After telling the staff that we just wanted to cancel our reservation, they were very cool with it and just gave us the number to expedias help line for the reimbursement.

Family_with_children

2/10

Poor

26 Mar 2026

Farrah

Outdated.

Friends_and_family Family

6/10

Pleasant

24 Mar 2026

Lucia

The fire alarm went off every hour, there was a leak in the bathroom in the ceiling!! The toilet was dirty, the tv did not work. Not much amenities

Friends

6/10

Pleasant

24 Mar 2026

Mary

Check in was easy and the staff was very nice and had great customer service.
When it came to the our room which was 222, the bathroom door didn’t shut all the way and wouldn’t latch to lock. The tv just had basic cable. The ac worked just fine but for some reason we tried using the heat and it seemed like it either took a while to actually heat the room up or not work at all. One of the elevators did not work and also the was only one Ice machine and that was located at the front of the property on the second floor.
I did like at night there was a cop carefully driving around the property. Also the walls are kinda thin and I was able to hear my neighbors havin fun. Anyways it was an okay stay for one night.

10/10

Exceptional

21 Mar 2026

Cris

The room was clean. Staff was friendly. We all had a good time.

Family_with_children

6/10

Pleasant

21 Mar 2026

Katie

The room was nice. They were updating the rooms

Friends_and_family Family

6/10

Pleasant

20 Mar 2026

Richard

Water temp fluctuated when in the shower, A/C kind of worked.

Friends_and_family Family

4/10

Poor

20 Mar 2026

Kassidy

Hotel staff was not helpful. Property needs updates. Looks like they are trying to paint and update things but it is poor quality of work. Had to pay for parking per night and they didn’t have anything for a complimentary breakfast!

Friends_and_family Family

2/10

Poor

20 Mar 2026

Randahl

This place looked like it was waiting to be closed. We opted out of room service for the first two nights then requested it the third night which we didn’t get again requested it on the fourth night which we didn’t get then asked for a late checkout and they wanted to charge me $30 extra to stay an extra two hours. It feels like people live there. The people above me ran around all night long. You could hear everything they were doing. It was not pleasant at all. The only reason I didn’t give the staff. The worst rating was the dayshift lady was amazing. I’m sorry I can’t remember her name.

6/10

Pleasant

19 Mar 2026

Paris

Must be new management, not the same that is has been in the past.

6/10

Pleasant

17 Mar 2026

Heidy

Nices place everything is really good nice staff

Family_with_children

10/10

Exceptional

15 Mar 2026

Evan

Walked past the pool everyday. It looked clean and debris free. Main lobby was spacious and clean. We stayed in room 416. The room was clean. Beds were fresh. The only issues I had with the room was the fridge door wouldn’t 100% close and the faucet in the sink was too low and close to the back of the bowl. This is our second time staying here. Will definitely stay here again. We don’t pick hotels to hangout at. We’re just looking for a place to rest our heads and legs and get back to the activities the next day and this place did that and didn’t cost an arm and a leg.

Family_with_children

10/10

Exceptional

13 Mar 2026

Crystal

Great place to stay with family! I got a room that the AC didn’t work and they gave me a different room ASAP! staff was great!

Family_with_children

10/10

Exceptional

13 Mar 2026

Darian

Amazing stay for the week! I would do it again anytime i ever visit California!

Family_with_children

10/10

Exceptional

10 Mar 2026

JEANETTE

love the property but need a bit more remodeling and staff needs to know what's rooms are available and what not. we got our first room and it was a total messed because it was being remodeled and obviously had to be moved to a different room but over all will stay again in the future

Family

2/10

Poor

09 Mar 2026

Catalina

Absolutely horrible. My son (10yr old) got bit all over his stomach and back by what the dr said was bed bugs or fleas. He was on the sofa relaxing little did we know it was infested. I should have known by the way their was dog hair all over the couch. But like I said Dr said it was bed bugs. I should definitely get a full refund i have proof of the urgent care visit.

Family_with_children

2/10

Poor

05 Mar 2026

Jessica

Unfortunately, the overall condition of the room was significantly below acceptable standards.

Upon arrival, the room felt run down and poorly maintained. The thermostat read 76 degrees and would not initially turn on. I was also surprised to learn that no bar soap was available—only shower gel—which felt below basic hospitality expectations.

There was engraved graffiti carved into the nightstand, further reflecting a lack of upkeep.

The most serious and unacceptable issue occurred later that evening. After returning to the hotel around 11:00 PM and preparing for bed, I pulled back the sheets on the bed farthest from the door and immediately observed multiple yellow stains across the bedding. When I adjusted the pillows, I discovered a red blood stain that had seeped onto the pillowcase. This was extremely disturbing, unsanitary, and entirely unacceptable. Clean, sanitary bedding is a fundamental and non-negotiable expectation for any hotel guest.

Additionally, I observed overflowing trash in common areas, which contributed to concerns regarding overall cleanliness and property maintenance

Friends_and_family Family

10/10

Exceptional

03 Mar 2026

Lorraine

Love the property and rooms. The staff are awesome and very helpful. Definitely going back

Self

2/10

Poor

03 Mar 2026

Jacquelyn

Door wouldn’t lock and toilet was flooded as soon as I walked in

6/10

Pleasant

02 Mar 2026

Jeffrey

Great Location and Price. Minuses : Room Thermostat hard to figure out and use, Room 416 had leaking Shower.

Self

10/10

Exceptional

02 Mar 2026

Sendy

Booked this hotel for a day at Knott's Berry Farm. The hotel is a short 15 minute walk to the park.

The front desk staff was incredibly sweet, friendly, helpful, and attentive. Booked a King room so there was a separate living room and kitchen area in addition to the bedroom. The King room was on the back side of the hotel, so we didn't hear any street or traffic noises. Everything was clean and tidy.

We really enjoyed the tropical vibes of this hotel. Lots of palm trees and lush plants in the courtyard area where the pool and hot tub reside.

The only issues we ran into is that:

(1) only one of the 3-4 elevators were working. we were on the 3rd floor and had to lug everything up and down the stairs.

(2) we booked this hotel over others because of the hot tub. It was nice and warm, but the jets did not work. It was a minor disappointment.

With that, we would love to stay here again. The King room was very spacious and lovely.

Friends_and_family Friends

10/10

Exceptional

01 Mar 2026

mario

Staff really nice in the front desk

Friends_and_family Family

4/10

Poor

01 Mar 2026

Jeanette

This poor hotel has seen better days. The room was not clean. The furnitire and property seem to be in state of upgrade and the money ran out. There is hardly any staff around. There is trash in the stairwells.the room was duaty. The sink leaking. For being a previous Embassy Suites, it seems people are now living there. It is very sad.

Partner

4/10

Poor

01 Mar 2026

Jasmine

Room wasnt too clean. My kids found cigars and a cigar case in between couch cushions. As well as cheetos under the beds and cobwebs inside the lamp shades as if the room hadnt been dusted or touched in a while. Bathtub had a leaking faucet. Around 10pm banging,and hammering began in the room next door for a consistent 2 hours and No phone in the room to call the front desk. Did get a few good hours of sleep after it ended and checked out early. Staff was kind, lobby was clean, parking is free and its really close to knotts.

Family_with_children

4/10

Poor

23 Feb 2026

Matthew

This property is beautiful & charming, and the rooms are fantastic. It feels like a little oasis in the heart of Buena Park. I was embarrassed by the unusual amount of trash in the stairwells and walkways however - TERRIBLE first impression! It literally made the property feel trashy. The thermostat in the room had no power and we couldn’t have air conditioning. When I called the front desk multiple times, no one answered. I want to love this property, as it would only take a little bit of effort on the part of management to make it a great experience.

Partner

2/10

Poor

22 Feb 2026

MANUEL

Waited over 1 hour at the front seat to check no one came 5 families waiting we called and no one would come. Only maintenance would come and say someone would come. Have stayed here in the past and never had this issue. Would never come back

Family_with_children

2/10

Poor

22 Feb 2026

Brandon

Unfortunately did not have a good experience here. First when I went to check in they could not find my reservation and would not check me in until I called Expedia and had them call them with my reservation. Then once finally getting the room it was dirty. Old crumbs on the floor. All the dresser drawers would not close and just kept sliding open and the sofa bed had no sheets, blankets or pillows available. Won’t be coming back here again.

4/10

Poor

22 Feb 2026

Caroline

Low staffing, room was okay but floors are slanted so when you walk the drawers open, needs paint, the bathroom fixtures are so worn, only one room key and works off and on

Friends_and_family Family

2/10

Poor

22 Feb 2026

Priscilla

I arrived on location traveling from San Francisco to Buena Park. I did not cancel. There are no written or verbal words indicating a cancellation. I did not have a room booked when I arrived. I paid in full with the protection plan, and I did not receive credit or refund.

2/10

Poor

21 Feb 2026

Iris

Check in was smooth, everything else wasn’t. There was no TV in the living room, there was no access to control the temperature in the room, when I tried to called the front desk there was no line. Don’t get me wrong there was a phone, but it didn’t work so I had to resort to calling from my cell phone. No one ever answered! When I went to the front, no one was able to help me. I’m a little shocked that this was a Marriott. I do not recommend anyone staying here.

Family_with_children

8/10

Excellent

20 Feb 2026

Samantha

Decent

2/10

Poor

18 Feb 2026

Miguelangel

Disgusting rooms poor service I had to check out and pay more elsewhere it was unbelievably Disgusting!!

10/10

Exceptional

17 Feb 2026

Lorraine

Staff is amazing and went above and beyond. My room was clean, my bed was awesome. I didn't eat the breakfast so can't comment on it

Self

2/10

Poor

17 Feb 2026

Jessica

The room was not the one we booked and the room was not clean and the toilet was broken

2/10

Poor

17 Feb 2026

Jose

Staff was the worst unexperienced hotel management. I've ever been at
The middle of the night they tried to open our doors scaring my wife
Who's the worst experience we've ever had

Partner

2/10

Poor

16 Feb 2026

Gabriel

Our hotel reservation was canceled & our trip was ruined I won’t be getting a hotel with them ever again & mybe even with Expedia because that was very unprofessional & had me & my father without a room for the whole night. I want my money back from the hotel reservation Buena Park hotel says it was Expedia that canceled without notifying us but I’m not exactly sure who to believe. Either way it was the worst experience ever had me & my fam stranded when this could have been avoided with being notified.

Leisure Family

6/10

Pleasant

16 Feb 2026

Mukda

Property is aged and falling apart. Need major renovation. I never been to any Marriott property this bad.
Room smell bad. No deal bolt on the door knop. Window dirty. Wall so thin I can hear activity from the guests next dooe.

Leisure Partner

8/10

Excellent

16 Feb 2026

Donald

Room was nice and clean conditions of the hotel was very good for the price... it just needs sprucing up a bit...it is a very charming place to stay... t he beds were EXCELLENT towels were very clean and thick...its just an older hotel and there trying to restore the hotel to its grandeur. The courtyard is Magnificent...pool looked very clean...they need more staff... they were doing the best they can...3rd party bookings outside of hotel are not adequate...they turned away people ...we were lucky we had booked 2 or 3 days ahead of time or theybwould not honor Expedia or any other companies making reservations...just call the hotel itself...dont be hung up it was Valentine's weekend with Presidents day as well...all hotels were booked... we would go back again..just dont expect alot of frills.

Business_and_leisure Partner

2/10

Poor

16 Feb 2026

Anthony

Room and hotel facilities dirty. Only one staff member working reception so took about an hour to check in. Has to be moved to a different room after check in due to malfunctioning A/C unit. Once moved, no remote or cable for television. Television in living room area was not available. False advertisement of complimentary breakfast. Would definitely not recommend this place to stay.

Leisure Family_with_children

2/10

Poor

16 Feb 2026

Miguelangel

Worst hotel ever, our bed was disgusting with bugs, hair, and the mattress hung off the box spring as they are not the sane size. They gave our prepaid king size to someone else, the floors were disgusting with hair, and God knows what else. The AC doesnt work the room is low light to prevent you from seeing just how disgusting the room actually is. We asked for room service and ithey never came DO NOT STAY HERE@!!

Friends_and_family Family

6/10

Pleasant

15 Feb 2026

Cynthia

Book a courtyard view but all the view we got was another building and the parking lot. Suite was a good size, but no TV in the sitting room with the couch. The hair dryer didn't work in the bathroom, but good water temp in the shower. Lights were flickering in the kitchenette area. But we only stayed ine night. The staff we encountered briefly were okay. Overall the quick stay was okay.

Partner

2/10

Poor

15 Feb 2026

Alyssa

When we arrived no one at the front desk a while my daughter had to go to the restroom and they didn’t have one open!! So she ended up having an accident!! Then we finally got in the room and the pull out bed had no sheets!! I had to go back down and get some and he said they had no pillows or the thick blanket so he gave me sheets. The bed are really thin for laying $400 for the weekend this place has very bad service and horrible beds!

Friends_and_family Family

2/10

Poor

15 Feb 2026

Nancy

They double booked our room and told us there was nothing they could do, they would not accommodate us. The front desk person was extremely rude would not help us at all and ended up calling the police on us and told them that my husband was being hostile when he wasn’t. He was just trying to get an explanation. The couple checking in next to us had the same issue. They were told there were no rooms available even though they had also made a reservation in advance. Instead of trying to accommodate us and the other family the front desk person was just trying to get rid of us and that’s why he called the police. Horrible customer service. I will never book with them again!

Friends_and_family Family

4/10

Poor

15 Feb 2026

anthony

Room smelled
Poor amenities
Staff was useless

Leisure Family

4/10

Poor

15 Feb 2026

Anthony

The room wasnt that clean. The bedding was thankfully. The gym equipment was new, but the room was not. Hotels.com advertised buffet breakfast wouldnt even qualify as continental. The eggs were cold ¬ enough food to feed guest. Ice machines were no where to be found. foundThe grounds needed more attention.

Friends_and_family Family

8/10

Excellent

15 Feb 2026

Fabiola

The hotel is pretty old the Jacuzzi didn’t work not so satisfying

Friends_and_family Friends

4/10

Poor

14 Feb 2026

Joseph

There were cockroaches in the room, mold in the shower, temperature didn’t work in the room so it was very hot.

Business_and_leisure Family

10/10

Exceptional

10 Feb 2026

william

Quiet hotel, lots of food options near by, Friendly staff

2/10

Poor

07 Feb 2026

Michael

Good staff , terrible out dated facility. I’m a health inspector for many southern hospitals. I’m going have to send a report of many issues and volitions.

Business Partner

2/10

Poor

04 Feb 2026

Binh

Too old too smell too dirty bath tub water leak make noise hard sleeping,is not a suite is a homeless shelter

10/10

Exceptional

26 Jan 2026

Jeremy

Very cool place to stay. They’re modernizing the rooms as well which look fantastic. The gym is all new weights and machines. I’ll be staying there again on my way through

Business

2/10

Poor

25 Jan 2026

Pedro

No internet or television

4/10

Poor

23 Jan 2026

Arieana

Wasn’t ideal. The bathroom wasn’t as clean and the closest doors were broke. The door to close the bathroom was hard to open and close
No towels in the room

Leisure Family_with_children

8/10

Excellent

22 Jan 2026

Maria

The place is beautiful but the need more cleaning in and out. The curtains were rip and very dusty under the beds.

10/10

Exceptional

21 Jan 2026

Mary

Beautiful and close

Leisure Family

10/10

Exceptional

04 Jan 2026

kendra

Outstanding staff

Business_and_leisure Family

8/10

Excellent

01 Jan 2026

Scott

Room was old, but spacious and well organized. We liked the suite with bedroom. It was once a prime property. Hopefully the new affiliation with Springhill Suites will restore its prime status. It’s an impressive courtyard, pool and lobby with glass elevators. It needs a little TLC and advertising and families will love it.

2/10

Poor

29 Dec 2025

Kim

Wow, I was not expecting this hotel to be so outdated and under maintained. Our room's refrigerator was leaking due to having ice built up in there and it was defrosting. The bathroom tub was dirty, the walls in the restroom has holes that were never patched up and some walls in the room had bad paint jobs. We didn't swim during our stay but the hot tub looked green like a moss pond and I am afraid it would get people sick who went in there. The gym was also flooded and there was water on the floors. I know it's not the hotel's fault, but while we were there, we heard screaming and cursing from the higher floors like people were arguing with each other, kind of scary since we had kids with us. The location is good since we were able to walk to Knott's Berry Farm and the Medieval times show/dinner, and Portos is also very walkable as well. But besides that, I would not recommend staying here. Everything felt old, outdated and dirty.

Leisure Family_with_children