Name: Buena Park Grand Hotel and Suites
Address: 7762 Beach Blvd, Buena Park, 90620, US

6/10

Pleasant

24 Jul 2026

BRANDT

Could be a nice property but lacks maintenance. Seems understaffed for cleaning and maintenance. The beds and sheets seemed crisp and super clean which made it OK but the rest of the property needed maintenance and better cleaning. The side entrance stairwell was filled with excess trash needing to go to the dumpster at one point and stunk when walking by. There was sand and debris in the hot tub and pool. Location made the stay since we could walk to Knotts Berry Farm and Medieval Times which was a huge plus. Overall quiet and no other issues.

10/10

Exceptional

21 Jul 2026

Kimberly

my stay here was amazing and will definietely stay the same

4/10

Poor

21 Jul 2026

Nathan

Arrived and waited for 10 minutes in the lobby with no staff to be found. Had to go looking for them, to find they were in a meeting. Got checked in and my room key didn’t work, had to walk back to the lobby. In the evening, the room was freezing and thermostat was un-usable. Called lobby, no answer. Went to the lobby in person to notify, they said they would send someone to fix it while my family was gone for dinner. Returned to find that nothing had been done. Property was attractive due to the location, very close to local attractions, however the poor staff service made this one a Do Not Return on my list.

Friends_and_family Family

2/10

Poor

20 Jul 2026

Blanca

I called beforehand letting them know my family would arrive at around 3am. BEFORE paying for the reservation they told me it was fine for them to check in. My family arrives and they were denied to check in and had to stay with kids in the car all night.

10/10

Exceptional

18 Jul 2026

David

We booked 2 rooms, at checkin they were able to give me side by side rooms there are no adjoining doors in these rooms which was fine as we wanted both rooms to have their privacy. We drove in and arrived 3 hours before check-in but the front desk allowed us to park after verifying we had a reservation. The pool area is the best vibe to come back to, the whole property is very aesthetic with the plants and hacienda look. Our rooms were nice, the room was nice and cold when we finally checked in (we actually had to warm it up a bit) the rooms have 2 areas, the entry area with a sofa bed and another room with the two queens we reserved, there is a door that you can lock in-between these two areas. Bathroom was adequate, however it uses a sliding door which we were never able to close all the way or lock. I would stay here again, with one important note, as someone who always seems to need water after driving or flying long distances I assumed the water bottles in the lobby were free... They are not, the hotel listing mentioned free water and coffee and I assumed these were it, I happened to grab a couple while no one was in the lobby, boy was I embarrassed when on a different day I went to grab one and they asked if I'd like to charge it to my room. I ended up confessing and paying for the ones I had already took but if I had known ahead of time I could have bought 2 packs of water for what I was charged... This is really my only gripe lol, otherwise I loved this place.

Friends_and_family Family

6/10

Pleasant

16 Jul 2026

Jessica

The hotel is old needs to be upgraded. The rooms have spiders and cockroaches.

Partner

2/10

Poor

15 Jul 2026

Renee

the rooms were disgusting and the room smelled bad like mildew. there were drug addicted in the parking lot. they said we had to wait until 8pm to get towels. the toilet didn't work and the phone didn't even have buttons on it and had holes where buttons should be. we left a few hours later because it was so bad. i asked to speak to a manager and was told to call in the morning which i did and was told manager would call back but never did. worst marriott we ever rented. they also charged a $35 amenities fee they said for them having a gym laundry and pool which the gym and laundry we never saw not used

Family_with_children

8/10

Excellent

15 Jul 2026

pamela j

All was well hotel is nice but older, needs some remodeling to freshen & bring rooms to a more modern look. Put new sofa beds furniture & remodel restroom to bring this hotel more to life. Other then that the hotel is nice, spacious & the staff is exceptional!

Friends_and_family Family

2/10

Poor

13 Jul 2026

Yesenia

This location is great walking distance to Knott’s berry farm. The suite was not so great it had patches of missing paint. The foot tile in the shower was black. The floor was not cleaned and sanitized. The room smelled closed and not clean. The power outlet to the night stand was not functioning. The view I received was looking onto the apartment with alley view.

2/10

Poor

13 Jul 2026

A

Stayed here about 10yrs ago and it was nice so I decided to stay again and well bad idea this place has become so run down. Windows and doors have wood shutters most of which are broken.first room i was put in stunk and had mosquitos, The room I was put in was dirty floor wasn’t even vacuumed tv didn’t work had volume but no picture, telephone didn’t work to call to the desk, elevator was dirty, pool area had towels and clothes on chairs in same spot for 2 days. You can tell whoever does the maintenance doesn’t care you can tell where they paint because nothing is taped off before hand. The girls at the front desk were nice and helpful but that’s about it. Also there’s no breakfast whatsoever so the fact that it says the hotel has a restaurant is a lie.

Friends_and_family Family

4/10

Poor

12 Jul 2026

Lindsey

Our friend was staying the night before, and encouraged us to cancel our reservation but we took a risk. Decent walking distance to Knotts. Lots of food options nearby. Hotel is obviously dated, site advertised a shuttle to Knotts but that was non-existent and there was no breakfast or convenience store option to grab a quick drink or snack for the room. But the dealbreaker for us was no hot water. We had to take cold showers at 11pm after a long day in the park. And in the morning, the water was just as cold (so wasn’t related to too many people using at once…) this was a deal breaker for my husband. We might give it a try after the full remodel but until then we will go elsewhere.

Family_with_children

4/10

Poor

11 Jul 2026

kelli

I’ve stayed at this hotel many times over the years and have always enjoyed my visits, which is why this stay was especially disappointing.

When I arrived, I found several dead daddy long legs spiders throughout the room, making it feel like it hadn’t been cleaned as thoroughly as it should have been. The room was also missing basic amenities, including an ice bucket and an iron.

The biggest issue, however, was that several of the electrical outlets didn’t work, leaving me unable to charge my phone or my watch during my stay. It was an unnecessary inconvenience that could have easily been avoided with proper room maintenance.

To top it off, I was surprised to learn that the hotel now charges for parking. While I understand hotels sometimes introduce new fees, it’s frustrating to see additional charges when the basics—cleanliness, room maintenance, and standard amenities—aren’t being properly addressed. In my opinion, the focus should be on improving the guest experience before adding parking fees.

I know this hotel is capable of providing a much better experience based on my previous stays, so I’m hoping this was just an off visit. I plan to return because of my past positive experiences, but I sincerely hope housekeeping and maintenance improve so future guests have the experience I’ve come to expect from this hotel.

Friends_and_family Family

2/10

Poor

09 Jul 2026

yanadira

I had a very bad experience this year I would always go to Buena Park hotel and suites never had a issue I never ever experienced something so horrible and disgusting very disappointed never coming back my first room was dirty the sheets were full of pube hair and things were broken so I got another room The second room the wall was dirty with yellow stains which I thought they were stains and I was able to take it off with the tissue also the restroom had pup pairs and hair and the toilet was clogged so we got the third room The third room we had got it in the morning so we decided to go to the beach we didn't even even sleep in there when we came back late that evening we open the door and like five tiny cockroaches came out of nowhere just scattered everywhere I freaked out got all my bags and I went and complained when doing so complaining to the staff the staff was smirking while the other one was laughing about the situation very sad and disappointed because I did have my two children with me and it was a bad experience for all of us they definitely ruined our vacation I wouldn't recommend this hotel to anybody and top it off I still have to wait 3 to 5 business days to get my refund back which is unfair to my family would never step foot in there again

Family_with_children

2/10

Poor

06 Jul 2026

Christina

BOOK HERE ONLY IF YOU DONT MIND DIRTY OR GHETTO OR DONT MIND ARRIVING AND NOT HAVING THE MAIN AMENTIES LISTED ONLINE WORKING OR AVALIABLE AT ALL. IF YOU ARE A PERSON THAT MAKES A CHOICE BETTWEEEN HOTELS BASED ON PACIFIC AMENTITES OR SERVICES OFFERED FOR PACIFIC REASONS. THEN LISTEN UP THIS HOTEL LOOKS GREAT ONLINE NOT IN PERSON AT ALL MISLEADING INFORMATION I CHOSE THIS HOTEL SO WE WOULDNT HAVE TO DRIVE ON THE FORTH OF JULY I WAS COMING FRON WORK AND I LIVE FAR ALREADY SO THERE WAS NO SHUTTLE SERVICE AT ALL THEN I HAD TO DRIVE IN THE CHAOS OF THE HOLIDAY AND DEAL W THE CRAZYPARKING AND ALMOST MISSED THE SHOW THEN I DIDNT WANT TO WORRY ABOUT BREAKFAST FOR THE KIDS IN MORNING AND THERE WAS NO BREAKFAST AT ALL AVAILABLE THEN BESIDES THAT HOTEL HAD FINGERPRINTS EVERYWHERE WEBS LIKE NO ONE HAS DUSTED OR EVEN BOTHERS REMOVING SUCH FORM THE LAMPS OR CORNERS OF CEILING AND SINK HAD A CONSTANT DRIP AND AIRCONDITIONER WOULNT TURN OFF IT WAS LOCKED THEN ALL CABINNETS WOULDNT CLOSE SO THEY WOULD REPEATEDLY SLIDE BACK OPEN.ALL FURNITURE OUTDATED SO AFRAID TO EVEN LAYDOWN IN BED THEN 4 COP CARS SHOWED UP WALKING INTO THE PROPERTY AS IF LOOKING FOR SOMEONE THEN I COULDNT EVEN BACK OUT CUZ HE WAS LITTERALLY PARKED RIGHT BEHIND ME FELT EXTREMELY UNSAFE EMBARRASSED IN FRONT OF KIDS I WOULD NOT RECCOMEND THIS PLACE POOL LOOKED OK THO THE ONLY THING GOING FOR THIS PLACE BUT SPA WAS GREEN I TURNED IN THE KEY AND LEFT NOT LOOKING BACK. ABOUT TO CONTACT HOTELS.COM ABOUT GETTING MY MONEY BACK SOSAD!

Friends_and_family Family

6/10

Pleasant

06 Jul 2026

Ana

The stay was ok. Staff was wonderful. When you walk in the place is amazing. Pool was nice. The room was ok. Very old furniture. Room wasn’t vacuumed or mopped. But the beds were clean. I guess it was ok for the price.

2/10

Poor

05 Jul 2026

joel

Please if you guys can stay away from this hotel please do it. Its all bad and worse thing bad customer service, I paid 2 night and I had it to leave the hotel since it smells so bad and it was super dirty I looked for helped at desk no one was there and I was there for over 30 minutes no one came out, tried to called ans pone was busy. I choose to leave the key and walk away didnt even tried to het a refund

Family_with_children

6/10

Pleasant

04 Jul 2026

Mario

Tv was too out dated. Plenty of channels but I wanted to be able to cast off my phone. Shower head was a solid 3/10. Bed was by far the most comfortable bed I’ve slept in for sure though. Parking is perfect.

Partner

4/10

Poor

04 Jul 2026

Rocky

Best hotel, though they do room service every 3 days. .

4/10

Poor

02 Jul 2026

Kat

Staff was great. Our room is another story. Reserved a room with 2 Queen beds; received 2 full beds. Window was broken, a light bulb went out and even after telling staff, bulb was not replaced. Refrigerator made so much noise that we had to unplug it. Shear curtains had several holes. Only the elevators in the lobby worked. When we checked in, they told us the place would be completely renovated by the end of the year but it seems guests between now and then are out of luck in the older rooms. Location was GREAT for ease of access to walk to Knotts Berry Farm and nearby amenities.

Friends

6/10

Pleasant

02 Jul 2026

Megan

The staff was super nice. There's water and coffee in the lobby. No breakfast provided. (Ihop is just a half a block away.) You have to pay for parking/day, plus destination fees, ($50/day). It's a little run down but it really is a beautiful building. The pool looked nice and the courtyard is so pretty. The room needs some work though. Hopefully they can renovate all the rooms and this will be a nice place. I stayed two nights. It was fine but I was happy to leave. If you have someone picky in your group you might want to pass. The linen was clean but the tub leaked, the bathroom door was hard to shut, the nightstand lamp didn't work, etc...

Partner

6/10

Pleasant

01 Jul 2026

Valeyre

Room 201 smelled like Mildew and hot tub dirty Staff was great

Friends_and_family Family

4/10

Poor

30 Jun 2026

Luan

Room smell moldy. Toilet flush weaky

Friends_and_family Family

2/10

Poor

30 Jun 2026

Jenny Rose

Got switched to 3 different rooms. There was a flood in the first room and the second room wreaked of cigarettes

Partner

2/10

Poor

30 Jun 2026

Elizabeth

I was given a surprise $150 deposit that I couldn’t stay at the hotel ruining my evening. I was actually charging additional $50 for some unknown reason and I can’t get my money back. Avoid this hotel and avoid with all costs. It has moldy smell and bedbugs.

Partner

2/10

Poor

30 Jun 2026

Ajah

Very unsanitary hotel , the first we room 2
We were checked into was never cleaned & found used condoms on the floor then the second room was infested with roaches at night please do not stay here .

Family_with_children

2/10

Poor

29 Jun 2026

Claudia

errible experience... we arrived at midnight after a long trip with tired young children, and upon reaching the hotel, there was a terrible smell. I hadn't checked the reviews beforehand, but there were bedbugs and cockroaches. The person who attended to us was very ill-tempered... I had to find another hotel, and they refused to refund my money. I will NEVER go back there.

Friends_and_family Family

4/10

Poor

28 Jun 2026

Danny

The property had a strong Oder of weed, the room smelled wet, the floor had blue tape holding the floor in places. The water for the shower was almost lukewarm. Flushing the toilet somehow made the water warmer, no idea how that works. The black out curtains were like a portal from stranger things. The venue next door if on that side is very loud till a little after midnight.

Right next door to Medieval times, so that’s convenient. Would not stay again.

Friends

10/10

Exceptional

27 Jun 2026

Amy

Bring a hair dryer , and your own shower /soap supplies.

2/10

Poor

26 Jun 2026

Miguel

If you work hard for your money, DO NOT STAY HERE!!
They will do a bunch of \"errors\" and \"mistakes\" that result in you getting random charges without your approval, consent or disclosure of. Spent a week trying to contact management and have been avoided. Have moved on to pursuing this legally!
Again STAY AWAY from this scam of a hotel, double check your bank accounts if you have already!

Friends_and_family Family

4/10

Poor

25 Jun 2026

Liliana

The front desk guy was rude from the beginning. I waited about 5 minutes at the front desk, waiting for someone to show up and help me. When he finally came out of the back room because I asked for someone to help me, he did not seem happy to be there. He started off by telling me that the room I had booked online was not available so he had to give me a different room. This room was not even an upgrade. It was a downgrade for the same price. When I got to the room, the room was hot. It was over 80° in there when I tried to turn on the AC it was not working so I tried calling the front desk, but no one would answer. I know he wasn’t busy because there was no one else when I was checking in. I called multiple times before I decided to just walk up to the front desk again. But before I walked up to the front desk, I noticed the Internet was not working either. When I was up there, I told the guy that the AC was not working nor the Internet. He said the AC was not gonna be working all night till tomorrow. (If he already knew that the AC was not working why didn’t he tell me since I checked in). Regardless, I told him, that the Internet was down as well. A couple other guests showed up at the front desk while I was talking to the clerk maybe around five different people at different times complaining about the Internet and the AC in their rooms. He just said they weren’t working right now that they would have to wait till tomorrow.

Partner

2/10

Poor

24 Jun 2026

Thomas

Upon arrival, we noticed the TV did not work. We put a new request and we told somebody would be up within 15 minutes. It took over two hours. As we were getting ready for dinner, we noticed there was no hot water in the shower again, putting in request to get resolved. Upon returning from dinner around 9:30 we were informed the showerhead been fixed and they were replacing the TV. The shower still is not fixed and there was no hot water. They switched this room around 10 PM and there was still no hot water in the new room.

Family_with_children

2/10

Poor

22 Jun 2026

Erica

No water pressure, no hot water the entire stay, AND THEY CHARGED ME FOR EXTRA AMENITIEs!! I want a FULL REFUND ASAP!!

Family_with_children

4/10

Poor

22 Jun 2026

Mukda

I was charged $35.00 for parking fees. This was 4th time I stay at this property. Never get charge for parking. The front desk didn’t informed me about this charge. The total price support to be $116.02 I was charged $130.88 to my visa.

There was no hot water for several hours, about 5 hours in the evening.

Assigned room far away from the elevators. There lot of vacant rooms but why assigned me 412? When I tried to get the room changed the only attendant was busy try to deal with hot water problem.

The room is old but clean. I like the price but do not like the surprise parking charge.

Please refund before I write any review on the website.

Thank you

Family

6/10

Pleasant

22 Jun 2026

larena

Staff was helpful however upon arriving to our room the toilet was not working, the bathroom sliding door was extremely hard to open and close and the hot water was luke warm..never got hot and the microwave was dirty.

I did like that the room came with a small living room separate from the bedroom.

Partner

4/10

Poor

22 Jun 2026

Jimmy

This was my first and last time I will stay here. First we had no Hot water then the following day we had NO Water and to top it off it was my wedding day. I had to wash up with cold water and did not feel fresh.

Partner

4/10

Poor

22 Jun 2026

PHOMARA

Location is fine, the fascade was nice, however there was a few concerns. I will limit to just a few but my list is actually a little more unfortunately. Number 1 There was no hot water for showers, #2 TV is for staging only, there are no actual signal for any viewings whatsoever and # 3 the entire property need a good cleaning, spider webs are everywhere, our queen been was sitting on a much smaller frame thus tilting when you sitting on the edge, don't buy anything from them. I inquired about one can of beer and it was $10.. That was a easy hard pass. Coffee station is a mess.. Oh I'm sorry but I think I exceeded my 3 concerns. I will stop here. Note: Pay a couple dollars more and I would recommend Holiday Inn Express instead! :) Thanks

Friends_and_family Family

2/10

Poor

21 Jun 2026

Mariah

To start the staff did not open the pool as they stated they would, did not bring pool towels and then the jacuzzi jets did not work. The room smelled damp, NO HOT WATER, called multiple times. Then found out we were not the only room having issues. I absolutely love this hotel its BEAUTIFUL but whoever is maintaining it is not doing their job. If cost is a factor raise prices...things need to be fixed ASAP
Also....stains on the sheets and comforters...that was gross

Family_with_children

2/10

Poor

21 Jun 2026

Juan

No ac. Called office a few times and they said they would come and fix but never did. It was 83 degrees in room. Horrible stay

Family_with_children

2/10

Poor

20 Jun 2026

Dorothy

Very old facility, smell of mildew, scorching hot water, not very helpful staff, hair dryer in the room not even working. We booked 2 nights, left on the first night.

Family_with_children

2/10

Poor

19 Jun 2026

Cynthia

Make sure you check your room

Partner

8/10

Excellent

19 Jun 2026

Rodolfo

There was food in the mini fridge that had spoiled left from a previous guest, I had to let one of the cleaning ladies know, didn’t open the fridge it made the room smell bad. Other than that, no need for so many mirrors and a tv in the lounge area would be better than a mirror. Good beds clean rooms, there were no extra sheets for the pull out bed and the matresss for that was a bit yellow. We decided not to bother with it.

Family_with_children

2/10

Poor

18 Jun 2026

Lacey

Roaches, dirty sheets with holes in them. My security deposit was never refunded and when we reached out to management they never responded to our emails

2/10

Poor

17 Jun 2026

Don

The staff were not bad. The room was horrible. Entry door and door jam was all jacked up where it looked like someone used a pry bar to get in. Couch cushions were all tore up and hanging half of cushions. Hot tub jets did not work. I could go on, but won't. Pool area and hotel could be alright with some time and money invested. Will never return here. My daughter and I did not even feel safe in room.

2/10

Poor

16 Jun 2026

Alicia

1st time was clean great experience. Second time it was dirty, not clean, tub water faucet was broken and didn't close all the way. They need to maintain this property like it just to be. I heard they got new management maybe this new person should pay more attention. I will be going back to cali in July but for sure not staying there anymore.

8/10

Excellent

16 Jun 2026

Robert Anthony

Room cleam, the room 226 AC isn't that strong. It was a little warm in there.

Partner

6/10

Pleasant

15 Jun 2026

Anthony

The first room they gave me there was a Band-Aid on the bed, and it looked like someone had laid on the pillow with the bed made up. They gave us another room, which was better. But the toilet was running. I had to adjust the float. And I couldn’t adjust the thermostat. I have to call maintenance to come and unlock it so that I could make the room comfortable. When I went to get my receipt, the lady at the desk couldn’t pull it up. So I went to have breakfast when I came back to get the receipt. There was no one at the front desk for over five minutes. So I left. Got the receipt in the email and they charge me $15 for parking which I wasn’t aware of in advance.

Friends_and_family Family

6/10

Pleasant

14 Jun 2026

Ma REMEDIOS

Hotel needs more improvements.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Jose

Good

8/10

Excellent

14 Jun 2026

Juan

Overall good, close to knotts berry farm

Friends_and_family Family

6/10

Pleasant

09 Jun 2026

Ashlii

Room had bugs. Many of the rooms were closed for “remodeling” Card was unexpectedly charged hidden fees not discussed during check in nor listed in booking information after verbally hearing “the deposit is refundable” Parking was fine, that’s one of the charges btw. Pool was regular. Gym had broken machines. “Restaurant” closed. Breakfast was no where to be found. A “coffee bar” that had picked through sugar packets and creamer. Hotel amenities you don’t utilize, for another charge…
Just don’t expect much.

Family_with_children

2/10

Poor

07 Jun 2026

Katya

Staff were nice. The hotel room was very outdated with dirty marks everywhere. There were no towels in the hotel room available. When requesting for clean towels we got a stack of them but some were dirty with makeup marks. The curtains had black/brown stains (blood?/ poop?) that were unclear. There were blue take on the floor and some blue small ones on the light switches. Coach was not very clean with marks on them. When coming in the room, there was a weird smell.

Family

6/10

Pleasant

06 Jun 2026

JING

Easy parking

10/10

Exceptional

06 Jun 2026

mario

Be ready to pay 35 dls to amenities and 15 dls for parking on top of your night

Friends_and_family Family

2/10

Poor

31 May 2026

Emmanuel

Found roaches in my room horrible experience

Family_with_children

10/10

Exceptional

30 May 2026

Marco

Everything

8/10

Excellent

30 May 2026

Nicole

Some of the reviews seemed not great but we had a decent suite and I liked the old charm of the building. We wanted to go to the pool and spa but it was packed and they were playing music loud so we decided just to go back to our room and rest. I loved that it was so close to everything. Portos. Knotts. Great spot and a great price.

Friends_and_family Family

2/10

Poor

29 May 2026

Kimberly

Just horrible. I wouldn't rate even 1 star. We had bed bugs and roaches. Hinges were broken. Place is a complete mess.

Family_with_children

2/10

Poor

28 May 2026

Lidia

The rooms were dirty. Not enough staff. The trash cans from every wear were full and no one cleaned them up. The TV in the room was not working. and they were not able to adjust the AC. This place was expensive and so dirty! We stayed there due to the evacuation of the toxic spill in Garden Grove and they we're giving any discounts.

I would not recommend this place at all.

Family

10/10

Exceptional

28 May 2026

Patricia

I love this hotel . The space, the cleanliness, and staff are superb. I stay here with family and for romantic getaways on occasion.

Partner

2/10

Poor

27 May 2026

Nova

If there is a ZERO STAR rating option for this facility, that is what I will put. Arrived at the facility and was greeted by the unhelpful, rude male front desk staff. Gave us the key to the room after taking her security deposit only to find the room in disgusting condition with foul smell… like a throw up. Dirty towels on table. Beds have no linens, pillows had stains. Used glasses and trash can not emptied. Room was not ready for the next guest. Went back to front desk to make them aware of the condition of the room but was told there’s nothing they can do about it. That was the only room available. We asked for a manager and was told no manager on duty. Traveled with son, 7month pregnant daughter and their 2 toddlers. We asked to get our security deposit and payment for the room to be refunded and was again told… to just “dispute it” to the credit card company used to pay the room and deposit because owner of the hotel will not refund either.
This hotel should be closed down permanently and should not continue to do business at all due to the utter lack of concern and care for customers. I have never been so appalled!!
Showing pictures of the room!

Family_with_children

4/10

Poor

26 May 2026

Regina

Low staff, air conditioner, didn’t work. Had to move rooms.

Friends_and_family Family

2/10

Poor

26 May 2026

Diego

We booked this hotel with me my wife and 4 year old son , room was pretty dusty and the AC was locked so we could not change the temp to cool the room, it was very stuffy. Staff was not very accommodating or nice we ended up leaving about an hour after seeing the room , we didn't use any of there amenities but still got charged 50.00 . I don't recommend this horrible hotel .avoid at all cost .

Friends_and_family Family

4/10

Poor

25 May 2026

HUY

During my stay I could not use the hot tub bacause the electrical circuit was broken, live wire hanging out , very dangerious for children.
The thermostat in room could not be adjusted, we have to open the door time to time to get fresh air.
The smoke detector in bedroom fell off on the floor when we checked in.
The hotel looks run down, fitness gym is gutted, there is a abandoned breakfast room.
When we got home we got charged $35/day for \" guess ammenities\" fee? what the hexk is that?
Hotel need improved on everything.

2/10

Poor

25 May 2026

Roxanne

Check in time was at 4pm. We didnt get our room until 7pm. When you pull up to the place, the trash cans were full and overflowing. Walking to the room there was trash outside the other rooms. The room was a good size but was dirty. Floors were sticky. Didn't trust to use the fridge or microwave. Midnight.. people were banging on the door. Slept with one eye open!! That was fun...Lots of traffic noise too. Good location for restaurants and a bakery. And walking distance to Knotts Berry Farm.. To bad your not given an option to walk away without losing ur money. Would i book again...NO

Family

2/10

Poor

25 May 2026

Aris

Property is old and dirty .. ac did not work in the room and roaches were everywhere

Family_with_children

2/10

Poor

25 May 2026

Corinne

I will never recommend staying here. It was a horrible experience. The toilet did not flush. I reported it as soon as we got there it was never fixed, even after I spoke with the Kyle - General Manager, who said it was going to get fixed, our room was never cleaned. The lights in the bedroom did not work nor did the phone after several request. All the lights were fixed and they brought up a blow dryer to my room, which I had to request twice. I also called the front desk from my cell phone over 8x before I got someone to answer. I am requesting a full refund.

Also, the property is extremely old paint chipping. The blinds on some of the hotel doors were broken. The elevators have so many spiderwebs on them. It looks like nothing‘s ever been cleaned for several years. I could not even get a washcloth after requested it 2x the microwave smell so old.

And the biggest grossest thing was when I went to open one of the drawers to put my clothes in. There were some dirty men’s underwear in

Family

6/10

Pleasant

22 May 2026

Paul

This place is cheap, but you get what you pay for. It's messy - there were multiple garbage bags in random places around the hotel and the coffee station in the lobby was constantly a wreck (but always had coffee). There's no food - none. The front desk closed for like 8 hours because someone missed a shift. The rooms are kind of dingy but spacious. I was expecting it to be higher quality because its technically a Marriott property, but its obviously the very lowest rung of their properties.

The Rock and Brews across the street makes a lot of noise until 10 PM.

2/10

Poor

20 May 2026

Mike

I would never stay at this place again over priced and they charge you a 150$ deposit that you don’t get back

Self

2/10

Poor

20 May 2026

Miguel

Was given a room that appeared and smelled as if it hadn't been cleaned for a week. There were dirty towles all over the bathroom floor, the bed was unmade, and the smell was terribly moldy/musty. Had to go back to front desk (long walk) to change rooms. Second room was farther away than the first, and 2 floors higher. That room had 2 electrical outlets non-functional (had to brew coffee in the bathroom, as kitchen outlet was not working.

Family

6/10

Pleasant

20 May 2026

Mario

They were not able to accommodate my father-in-law with a handicap room. We requested a medical chair for restroom and shower purposes, it never came. Despite our requests. We even spoke to the Manager, but that didn’t change anything.

Family

4/10

Poor

18 May 2026

Marina

When we arrived front desk staff wasn’t friendly,
We were disappointed, while the place looked nice in the photos on line the building itself is old and dirty, the lobby looks nice but once you go out the back doors to go to your room it is downhill from there.
Despite the external conditions of the hotel I never expected the room to have such unpleasant, musty smell, the light fixtures don’t provide enough light, only one lamp turn on and the shade of the other lamp is coming apart at the seams. It looks nothing like it is advertised on line.
I could go on and about how bad this was.

8/10

Excellent

17 May 2026

kaylee

There a lot of stuff on the property that needed to be upkeep. The bubbles dont work in the hot tub. Overall we had a great time.

6/10

Pleasant

17 May 2026

Amanda

Parking was good.

Partner

4/10

Poor

16 May 2026

Leanne

Floor was disgusting. Room wasn’t clean! Hair and trash everywhere. No breakfast. No ice machine. Hot tub and was broken. Sketchy people. Good bones and the grinds were beautiful. We gave it a chance despite the negative reviews, it was a good deal. But those reviews were spot on

Friends_and_family Family

8/10

Excellent

15 May 2026

Maryna

The hotel is good value for the money, but after I checked out, they sent me a strange bill—charges for parking and for \"additional services,\" though it didn't specify exactly what those services were. The thing is, I don't drive at all, and I made it clear when checking in that I didn't have a car. I was hardly at the hotel; I only came back to sleep and didn't order anything extra.

Self

10/10

Exceptional

15 May 2026

kriti

Super sweet super visor super helpful staff and I love the inside and the beautiful view 100 percent reccomend

Friends

4/10

Poor

15 May 2026

Jessica

where is my deposit.
said it included breakfast

Friends_and_family Friends

2/10

Poor

14 May 2026

Briana

I normally do not leave negative reviews, but I was honestly disappointed with this stay. We booked a suite in advance and arrived to a room that was not properly cleaned or maintained. There were roaches in the room, hair and dirt left in the bathtub, torn bed skirting, and restroom curtains that were falling apart. I hope management takes cleanliness and maintenance more seriously moving forward.

Partner

2/10

Poor

11 May 2026

Nicole

This hotel is next to a venue that hosts parties and our room was sharing the side of the venue. We did have very loud music until cutoff at midnight. We also requested one additional towel because our room came with 3 not four, and that took about 1.5 hour to get service.

2/10

Poor

25 Apr 2026

Bernadette

I checked into this hotel and they gave me room already assigned to another guest. I went back to get another room and they assigned me another room that was assigned to a guest. Both times I walked into these room assigned to other people. It was mortifying. After being assigned a third room, the hotel staff checked the room to ensure nobody else was staying in that room. However I expressed extreme comb

10/10

Exceptional

17 Apr 2026

aundria

U

10/10

Exceptional

16 Apr 2026

Stephanie

This hotel offers a great location easy to get around one bus straight to Disneyland about 25 minute bus ride. Food choices in walking distance.
The pool was nice, but the hot tub jets didn’t seem to work well. The building is old. It shows its age as do the rooms. It was surprisingly quiet, which was great. Beds were comfortable. But overall as an older building it was a great place to stay and the staff was really wonderful. At the price point it really is a five star, if you’re looking for value and low cost.

Friends

10/10

Exceptional

14 Apr 2026

Terry

Didn't get into the hot tub but the parking was good

Friends_and_family Family

2/10

Poor

07 Apr 2026

Dorcas

Terrible, it was dirty found a maggot on the sofa bed. Manager was sweet about getting me another room. The floor was dirty and the shower for wheelchair guess, not the best all the water went everywhere. So it was more work for us.owner needs to invest more in repairs.

Friends_and_family Family

2/10

Poor

05 Apr 2026

celva

staff was friendly.

Family_with_children

2/10

Poor

05 Apr 2026

Esmeralda

I would not recommend this property, especially if you're traveling with family or expecting basic amenities.
We stayed on the 3rd floor, and there had been a flood on the 4th floor. Our room had a large bubble in the ceiling, which was concerning and made it feel unsafe. The condition of the room overall was poor—the floor was noticeably slanted, and the dresser drawers wouldn’t stay closed and kept sliding open.
One major issue was the door. The cover/seal was broken, and you could actually see inside the room from outside, which is a serious privacy concern.
We were also charged a $35 per day “guest amenities” fee plus parking, but there were no real amenities available. The pool was not working, there was no hot tub, no gym, and no breakfast area. It’s frustrating to pay extra for services that simply don’t exist.

Family_with_children

2/10

Poor

03 Apr 2026

Erica

The pool was full of algae. It wasn’t clean at all. Didn’t even go into the hot tub. Our room was nice, but we had broken shutters on the front door. The bathroom toilet didn’t flush just about every time we used it. Had to walk to the front desk the first two times because the phone didn’t work. Then the toilet didn’t flush again in the morning. We stayed one night and had to call down every few hours for someone to come and fix the toilet. No complementary breakfast and yet we paid almost $150 for one night. Such a rip off. They didn’t even offer a discount for the fact that our toilet didn’t work, nor did the phone.

Friends_and_family Family

6/10

Pleasant

03 Apr 2026

luz

Pool was dirty , no towel !

Friends_and_family Family

10/10

Exceptional

02 Apr 2026

Samantha

Amazing experience great hotel

Friends_and_family Family

6/10

Pleasant

02 Apr 2026

Rolande

The hotel looks nice overall but our room floor were dirty. When I went to check-in at like 6pm, there was no one at the front desk and we waited probably 5 minutes before staff showed up which was annoying after a long day. I booked this hotel for the pool/hotel for the kids but pool was closed and green. Hot tub worked only our first night but broke down by the second night and also appeared not clean. The kids were super upset understandably. Probably won’t stay here again especially for the price paid and nothing worked and no continental breakfast either as mentioned.

Family_with_children

6/10

Pleasant

31 Mar 2026

Jaqueline

restroom was dirty, pool didnt look clean, hotel needs some deep cleaning. staff was nice and helpful if needed

Partner

2/10

Poor

29 Mar 2026

Claire

Initially we got to the hotel and the toilet wouldn’t flush. We were moved to a different room and the second room’s thermostat didn’t work. After being moved to a third room, we found that the toilet also wouldn’t flush. The chains that allow the toilet to flush were both broken on both rooms. After trying to just fix it ourselves, we sat down on the bed and found a bed bug.
After telling the staff that we just wanted to cancel our reservation, they were very cool with it and just gave us the number to expedias help line for the reimbursement.

Family_with_children

2/10

Poor

26 Mar 2026

Farrah

Outdated.

Friends_and_family Family

6/10

Pleasant

24 Mar 2026

Lucia

The fire alarm went off every hour, there was a leak in the bathroom in the ceiling!! The toilet was dirty, the tv did not work. Not much amenities

Friends

6/10

Pleasant

24 Mar 2026

Mary

Check in was easy and the staff was very nice and had great customer service.
When it came to the our room which was 222, the bathroom door didn’t shut all the way and wouldn’t latch to lock. The tv just had basic cable. The ac worked just fine but for some reason we tried using the heat and it seemed like it either took a while to actually heat the room up or not work at all. One of the elevators did not work and also the was only one Ice machine and that was located at the front of the property on the second floor.
I did like at night there was a cop carefully driving around the property. Also the walls are kinda thin and I was able to hear my neighbors havin fun. Anyways it was an okay stay for one night.

10/10

Exceptional

21 Mar 2026

Cris

The room was clean. Staff was friendly. We all had a good time.

Family_with_children

6/10

Pleasant

21 Mar 2026

Katie

The room was nice. They were updating the rooms

Friends_and_family Family

6/10

Pleasant

20 Mar 2026

Richard

Water temp fluctuated when in the shower, A/C kind of worked.

Friends_and_family Family

4/10

Poor

20 Mar 2026

Kassidy

Hotel staff was not helpful. Property needs updates. Looks like they are trying to paint and update things but it is poor quality of work. Had to pay for parking per night and they didn’t have anything for a complimentary breakfast!

Friends_and_family Family

2/10

Poor

20 Mar 2026

Randahl

This place looked like it was waiting to be closed. We opted out of room service for the first two nights then requested it the third night which we didn’t get again requested it on the fourth night which we didn’t get then asked for a late checkout and they wanted to charge me $30 extra to stay an extra two hours. It feels like people live there. The people above me ran around all night long. You could hear everything they were doing. It was not pleasant at all. The only reason I didn’t give the staff. The worst rating was the dayshift lady was amazing. I’m sorry I can’t remember her name.