Buena Park Grand Hotel and Suites

10/10

Exceptional

10 Mar 2026

JEANETTE

love the property but need a bit more remodeling and staff needs to know what's rooms are available and what not. we got our first room and it was a total messed because it was being remodeled and obviously had to be moved to a different room but over all will stay again in the future

Family

2/10

Poor

09 Mar 2026

Catalina

Absolutely horrible. My son (10yr old) got bit all over his stomach and back by what the dr said was bed bugs or fleas. He was on the sofa relaxing little did we know it was infested. I should have known by the way their was dog hair all over the couch. But like I said Dr said it was bed bugs. I should definitely get a full refund i have proof of the urgent care visit.

Family_with_children

2/10

Poor

05 Mar 2026

Jessica

Unfortunately, the overall condition of the room was significantly below acceptable standards.

Upon arrival, the room felt run down and poorly maintained. The thermostat read 76 degrees and would not initially turn on. I was also surprised to learn that no bar soap was available—only shower gel—which felt below basic hospitality expectations.

There was engraved graffiti carved into the nightstand, further reflecting a lack of upkeep.

The most serious and unacceptable issue occurred later that evening. After returning to the hotel around 11:00 PM and preparing for bed, I pulled back the sheets on the bed farthest from the door and immediately observed multiple yellow stains across the bedding. When I adjusted the pillows, I discovered a red blood stain that had seeped onto the pillowcase. This was extremely disturbing, unsanitary, and entirely unacceptable. Clean, sanitary bedding is a fundamental and non-negotiable expectation for any hotel guest.

Additionally, I observed overflowing trash in common areas, which contributed to concerns regarding overall cleanliness and property maintenance

Friends_and_family Family

10/10

Exceptional

03 Mar 2026

Lorraine

Love the property and rooms. The staff are awesome and very helpful. Definitely going back

Self

2/10

Poor

03 Mar 2026

Jacquelyn

Door wouldn’t lock and toilet was flooded as soon as I walked in

6/10

Pleasant

02 Mar 2026

Jeffrey

Great Location and Price. Minuses : Room Thermostat hard to figure out and use, Room 416 had leaking Shower.

Self

10/10

Exceptional

02 Mar 2026

Sendy

Booked this hotel for a day at Knott's Berry Farm. The hotel is a short 15 minute walk to the park.

The front desk staff was incredibly sweet, friendly, helpful, and attentive. Booked a King room so there was a separate living room and kitchen area in addition to the bedroom. The King room was on the back side of the hotel, so we didn't hear any street or traffic noises. Everything was clean and tidy.

We really enjoyed the tropical vibes of this hotel. Lots of palm trees and lush plants in the courtyard area where the pool and hot tub reside.

The only issues we ran into is that:

(1) only one of the 3-4 elevators were working. we were on the 3rd floor and had to lug everything up and down the stairs.

(2) we booked this hotel over others because of the hot tub. It was nice and warm, but the jets did not work. It was a minor disappointment.

With that, we would love to stay here again. The King room was very spacious and lovely.

Friends_and_family Friends

10/10

Exceptional

01 Mar 2026

mario

Staff really nice in the front desk

Friends_and_family Family

4/10

Poor

01 Mar 2026

Jeanette

This poor hotel has seen better days. The room was not clean. The furnitire and property seem to be in state of upgrade and the money ran out. There is hardly any staff around. There is trash in the stairwells.the room was duaty. The sink leaking. For being a previous Embassy Suites, it seems people are now living there. It is very sad.

Partner

4/10

Poor

01 Mar 2026

Jasmine

Room wasnt too clean. My kids found cigars and a cigar case in between couch cushions. As well as cheetos under the beds and cobwebs inside the lamp shades as if the room hadnt been dusted or touched in a while. Bathtub had a leaking faucet. Around 10pm banging,and hammering began in the room next door for a consistent 2 hours and No phone in the room to call the front desk. Did get a few good hours of sleep after it ended and checked out early. Staff was kind, lobby was clean, parking is free and its really close to knotts.

Family_with_children

4/10

Poor

23 Feb 2026

Matthew

This property is beautiful & charming, and the rooms are fantastic. It feels like a little oasis in the heart of Buena Park. I was embarrassed by the unusual amount of trash in the stairwells and walkways however - TERRIBLE first impression! It literally made the property feel trashy. The thermostat in the room had no power and we couldn’t have air conditioning. When I called the front desk multiple times, no one answered. I want to love this property, as it would only take a little bit of effort on the part of management to make it a great experience.

Partner

2/10

Poor

22 Feb 2026

MANUEL

Waited over 1 hour at the front seat to check no one came 5 families waiting we called and no one would come. Only maintenance would come and say someone would come. Have stayed here in the past and never had this issue. Would never come back

Family_with_children

2/10

Poor

22 Feb 2026

Brandon

Unfortunately did not have a good experience here. First when I went to check in they could not find my reservation and would not check me in until I called Expedia and had them call them with my reservation. Then once finally getting the room it was dirty. Old crumbs on the floor. All the dresser drawers would not close and just kept sliding open and the sofa bed had no sheets, blankets or pillows available. Won’t be coming back here again.

4/10

Poor

22 Feb 2026

Caroline

Low staffing, room was okay but floors are slanted so when you walk the drawers open, needs paint, the bathroom fixtures are so worn, only one room key and works off and on

Friends_and_family Family

2/10

Poor

22 Feb 2026

Priscilla

I arrived on location traveling from San Francisco to Buena Park. I did not cancel. There are no written or verbal words indicating a cancellation. I did not have a room booked when I arrived. I paid in full with the protection plan, and I did not receive credit or refund.

2/10

Poor

21 Feb 2026

Iris

Check in was smooth, everything else wasn’t. There was no TV in the living room, there was no access to control the temperature in the room, when I tried to called the front desk there was no line. Don’t get me wrong there was a phone, but it didn’t work so I had to resort to calling from my cell phone. No one ever answered! When I went to the front, no one was able to help me. I’m a little shocked that this was a Marriott. I do not recommend anyone staying here.

Family_with_children

8/10

Excellent

20 Feb 2026

Samantha

Decent

2/10

Poor

18 Feb 2026

Miguelangel

Disgusting rooms poor service I had to check out and pay more elsewhere it was unbelievably Disgusting!!

10/10

Exceptional

17 Feb 2026

Lorraine

Staff is amazing and went above and beyond. My room was clean, my bed was awesome. I didn't eat the breakfast so can't comment on it

Self

2/10

Poor

17 Feb 2026

Jessica

The room was not the one we booked and the room was not clean and the toilet was broken

2/10

Poor

17 Feb 2026

Jose

Staff was the worst unexperienced hotel management. I've ever been at
The middle of the night they tried to open our doors scaring my wife
Who's the worst experience we've ever had

Partner

2/10

Poor

16 Feb 2026

Gabriel

Our hotel reservation was canceled & our trip was ruined I won’t be getting a hotel with them ever again & mybe even with Expedia because that was very unprofessional & had me & my father without a room for the whole night. I want my money back from the hotel reservation Buena Park hotel says it was Expedia that canceled without notifying us but I’m not exactly sure who to believe. Either way it was the worst experience ever had me & my fam stranded when this could have been avoided with being notified.

Leisure Family

6/10

Pleasant

16 Feb 2026

Mukda

Property is aged and falling apart. Need major renovation. I never been to any Marriott property this bad.
Room smell bad. No deal bolt on the door knop. Window dirty. Wall so thin I can hear activity from the guests next dooe.

Leisure Partner

8/10

Excellent

16 Feb 2026

Donald

Room was nice and clean conditions of the hotel was very good for the price... it just needs sprucing up a bit...it is a very charming place to stay... t he beds were EXCELLENT towels were very clean and thick...its just an older hotel and there trying to restore the hotel to its grandeur. The courtyard is Magnificent...pool looked very clean...they need more staff... they were doing the best they can...3rd party bookings outside of hotel are not adequate...they turned away people ...we were lucky we had booked 2 or 3 days ahead of time or theybwould not honor Expedia or any other companies making reservations...just call the hotel itself...dont be hung up it was Valentine's weekend with Presidents day as well...all hotels were booked... we would go back again..just dont expect alot of frills.

Business_and_leisure Partner

2/10

Poor

16 Feb 2026

Anthony

Room and hotel facilities dirty. Only one staff member working reception so took about an hour to check in. Has to be moved to a different room after check in due to malfunctioning A/C unit. Once moved, no remote or cable for television. Television in living room area was not available. False advertisement of complimentary breakfast. Would definitely not recommend this place to stay.

Leisure Family_with_children

2/10

Poor

16 Feb 2026

Miguelangel

Worst hotel ever, our bed was disgusting with bugs, hair, and the mattress hung off the box spring as they are not the sane size. They gave our prepaid king size to someone else, the floors were disgusting with hair, and God knows what else. The AC doesnt work the room is low light to prevent you from seeing just how disgusting the room actually is. We asked for room service and ithey never came DO NOT STAY HERE@!!

Friends_and_family Family

6/10

Pleasant

15 Feb 2026

Cynthia

Book a courtyard view but all the view we got was another building and the parking lot. Suite was a good size, but no TV in the sitting room with the couch. The hair dryer didn't work in the bathroom, but good water temp in the shower. Lights were flickering in the kitchenette area. But we only stayed ine night. The staff we encountered briefly were okay. Overall the quick stay was okay.

Partner

2/10

Poor

15 Feb 2026

Alyssa

When we arrived no one at the front desk a while my daughter had to go to the restroom and they didn’t have one open!! So she ended up having an accident!! Then we finally got in the room and the pull out bed had no sheets!! I had to go back down and get some and he said they had no pillows or the thick blanket so he gave me sheets. The bed are really thin for laying $400 for the weekend this place has very bad service and horrible beds!

Friends_and_family Family

2/10

Poor

15 Feb 2026

Nancy

They double booked our room and told us there was nothing they could do, they would not accommodate us. The front desk person was extremely rude would not help us at all and ended up calling the police on us and told them that my husband was being hostile when he wasn’t. He was just trying to get an explanation. The couple checking in next to us had the same issue. They were told there were no rooms available even though they had also made a reservation in advance. Instead of trying to accommodate us and the other family the front desk person was just trying to get rid of us and that’s why he called the police. Horrible customer service. I will never book with them again!

Friends_and_family Family

4/10

Poor

15 Feb 2026

anthony

Room smelled
Poor amenities
Staff was useless

Leisure Family

4/10

Poor

15 Feb 2026

Anthony

The room wasnt that clean. The bedding was thankfully. The gym equipment was new, but the room was not. Hotels.com advertised buffet breakfast wouldnt even qualify as continental. The eggs were cold ¬ enough food to feed guest. Ice machines were no where to be found. foundThe grounds needed more attention.

Friends_and_family Family

8/10

Excellent

15 Feb 2026

Fabiola

The hotel is pretty old the Jacuzzi didn’t work not so satisfying

Friends_and_family Friends

4/10

Poor

14 Feb 2026

Joseph

There were cockroaches in the room, mold in the shower, temperature didn’t work in the room so it was very hot.

Business_and_leisure Family

10/10

Exceptional

10 Feb 2026

william

Quiet hotel, lots of food options near by, Friendly staff

2/10

Poor

07 Feb 2026

Michael

Good staff , terrible out dated facility. I’m a health inspector for many southern hospitals. I’m going have to send a report of many issues and volitions.

Business Partner

2/10

Poor

04 Feb 2026

Binh

Too old too smell too dirty bath tub water leak make noise hard sleeping,is not a suite is a homeless shelter

10/10

Exceptional

26 Jan 2026

Jeremy

Very cool place to stay. They’re modernizing the rooms as well which look fantastic. The gym is all new weights and machines. I’ll be staying there again on my way through

Business

2/10

Poor

25 Jan 2026

Pedro

No internet or television

4/10

Poor

23 Jan 2026

Arieana

Wasn’t ideal. The bathroom wasn’t as clean and the closest doors were broke. The door to close the bathroom was hard to open and close
No towels in the room

Leisure Family_with_children

8/10

Excellent

22 Jan 2026

Maria

The place is beautiful but the need more cleaning in and out. The curtains were rip and very dusty under the beds.

10/10

Exceptional

21 Jan 2026

Mary

Beautiful and close

Leisure Family

10/10

Exceptional

04 Jan 2026

kendra

Outstanding staff

Business_and_leisure Family

8/10

Excellent

01 Jan 2026

Scott

Room was old, but spacious and well organized. We liked the suite with bedroom. It was once a prime property. Hopefully the new affiliation with Springhill Suites will restore its prime status. It’s an impressive courtyard, pool and lobby with glass elevators. It needs a little TLC and advertising and families will love it.

2/10

Poor

29 Dec 2025

Kim

Wow, I was not expecting this hotel to be so outdated and under maintained. Our room's refrigerator was leaking due to having ice built up in there and it was defrosting. The bathroom tub was dirty, the walls in the restroom has holes that were never patched up and some walls in the room had bad paint jobs. We didn't swim during our stay but the hot tub looked green like a moss pond and I am afraid it would get people sick who went in there. The gym was also flooded and there was water on the floors. I know it's not the hotel's fault, but while we were there, we heard screaming and cursing from the higher floors like people were arguing with each other, kind of scary since we had kids with us. The location is good since we were able to walk to Knott's Berry Farm and the Medieval times show/dinner, and Portos is also very walkable as well. But besides that, I would not recommend staying here. Everything felt old, outdated and dirty.

Leisure Family_with_children

6/10

Pleasant

21 Dec 2025

Alyssa

It was good for sleeping. It needs to be updated and they should just not offer that sad sad breakfast spread.

Friends_and_family Family

4/10

Poor

20 Dec 2025

Jason

Such a shame this property is so ran down yet still has so much potential. Great location though

Leisure Family

8/10

Excellent

17 Dec 2025

Julio

Habitaciónes limpias, comodas, camas reconfortables, el lugar es silencioso, vale por mucho la pena, se nota que la nueva administración funciona bien

Friends_and_family Family

6/10

Pleasant

17 Dec 2025

angelia

The staff was nice. The plug in the room near coffee pot did not work and the faucet in the tun dropped. The breakfast could have been a lot better. The food was cold

Self

8/10

Excellent

15 Dec 2025

Robert Anthony

Love this hotel above the size of the room parking.Everywhere hopeful staff

Business_and_leisure Partner

2/10

Poor

14 Dec 2025

Michael

Half of the outlets in the room didn’t work, there was a lamp that didn’t work, the thermostat didn’t work and the TV had a line through the screen. The breakfast was poor also. Not many options and the restaurant was in rough shape. This hotel needs a major remodel and I expect more from a hotel owned by Marriot.

Leisure Partner

2/10

Poor

08 Dec 2025

maria

Room Staff Amenitied everytjing was awful the continental breakfast was
Terrible

10/10

Exceptional

06 Dec 2025

Joseph

Everything was good, cleaned, staff was awesome. Would return again.

Leisure Family_with_children

10/10

Exceptional

03 Dec 2025

Greg

For the price we got 2, 2 room hotel rooms. I enjoyed myself, staff was nice and we took advantage of the free continental breakfast along with ice water and free printing services.

Leisure Family

6/10

Pleasant

16 Nov 2025

mario

The thermometer was not working properly we have a cooling night

Friends_and_family Family

2/10

Poor

10 Nov 2025

Serena

There was no breakfast available! We have 2 kids, it was my husband's birthday. they advertise breakfast. they apparently had a power outage and a staff member quit. givenhow they treated the replacement staffvfrom another hotel, its clear why the first member quit. thevfront desk staff did nothing to make it better citing the manager is the only one who can make decisions and he was out until the following day. The hot tub was not heated, and the shower was only warm.

Leisure Family_with_children

6/10

Pleasant

06 Nov 2025

Jason

Old rundown rooms but staff was helpful and sheets towels and bathroom were cleaned ok. Hot tub was cold.they fixed it but not till my
last night and I was there for 3.. on my way downto hot tub a couple was in there having sex so I didn't go in obviously. Some people have no respect for others.onthat last night was gonna go in but as w

Business

8/10

Excellent

05 Nov 2025

Erwin

Everything was fine. The breakfast was lacking

Friends_and_family Family

2/10

Poor

31 Oct 2025

Dusty

It was extremely
Filthy dirty beyond anything that should ever be rented out
Smelled horribly bad
Had to leave slider open all night
Tiolet was broke running all night long and couldn't flush it
My husband had to fix the toilet
Lamp shades ripped up
The whole place was filthy full of cob web's in lobby and elevators
It could be a beautiful place
Bad ownership also was told thete would br continental. Breakfast and got up no food worker didn't show I guess
Maybe a good thing because if the kitchen was as bad as the rest of th e place, scary how the food would be?

Leisure

2/10

Poor

29 Oct 2025

Delva

the mini fridge was frozen over with a huge blocks of ice and was melting all over our food. No staff could be found at all the next morning, no front desk person after 30 min of looking saw a cleaner i called out to her she only asked my room number & disappeared .the auto lights in the room were not working properly . No lights came on after we returned late that same evening. my son is disable and not a good thing to not have lights

Friends_and_family Family

8/10

Excellent

26 Oct 2025

gary

Very spacious rooms. Comfortable beds. Safe. Easy parking.

Leisure Family

10/10

Exceptional

26 Oct 2025

Nancy

Best place ever

Beds are very comfortable, love how spacious the suite is perfect for a family of 5, very clean and well kept.. definitely will be staying for my future trips.

Friends_and_family Family

4/10

Poor

25 Oct 2025

Yvonne

There were cockroaches in our room. Never experienced this before staying at a hotel stay.

Friends_and_family Family

6/10

Pleasant

24 Oct 2025

Evangeline

I would rate this hotel 2.5 out of 5. The room is ran down. The sheets on the bed had stains. The room we stayed at was bug infested. We only had one tv which was in the bedroom area and my daughter stayed at the other room with no tv. No sheets or pillows for the pull out sofa bed. I packed some for her. So it didn’t really bother me. Hey at least her sheets were clean.We were on the first floor and the floor was uneven.I tripped a few times. The staff was ok but needs to be more welcoming. We had to ask for towels several times. But housekeeping was great at first making sure the room was clean. We stayed 8 days at this hotel. Half our stay housekeeping didn’t bother cleaning our room. I had to buy a sweeper just to clean the room. Throw the trash outside where there are trash bins. The microwave was a very old model. We used it often so I had to maintain it clean. Our first day we saw about 5 spiders in less than 2 hours. After the 4th day the roaches started to come out. The room had spiderwebs and mold. You had to crack the door open to get fresh air inside. We ended up buying fans.And yes I brought raid. I did read the reviews before our stay. The only thing I love the most about this hotel was the location. It was very close to everything such as Knotts, restaurants and shopping. The hotel has potential if it is maintained. It’s a beautiful property underneath all the neglect. The rooms on the first floor most of them was used as a storage or getting tored down

Business_and_leisure Family

10/10

Exceptional

21 Oct 2025

Noah

Great location near Knott’s berry farm and restaurants. Plenty of parking. Just needs some refurbishing

Leisure Family

10/10

Exceptional

19 Oct 2025

nancy

Nice spacious clean room.

Friends_and_family Family

6/10

Pleasant

17 Oct 2025

Jerald J Garza

Nice staff!

Friends_and_family Family

8/10

Excellent

17 Oct 2025

Melissa

Furniture was broken pictures were missing

Leisure Family

10/10

Exceptional

15 Oct 2025

philip

clean room, friendly staff, plenty of parking, building seems in the process of renovation

6/10

Pleasant

12 Oct 2025

Machel

Room was clean a bit dated with the lighting but clean none the less. Tv didn’t have many options but i had my tablet. Elevators were broken. No real refreshments or snacks in the lobby to purchase. The hotel apparently does not have access to Expedia purchases so i waited for a manual input of my reservation and it was done incorrectly and i was charged 2 nights in error. GM fixed it on my last day there but i have been inconvenienced to wait for it to be released for a few days so that was very disappointing. Overall it’s a quick clean place for the basics to stay at. It was safe. I would stay again to save but never book through Expedia.

Leisure Family

2/10

Poor

12 Oct 2025

Christina

The horrors in room 209 continued the longer we stayed. A cockroach crawled out from under an area that had blue painter’s tape covering a hole — yes, actual painter’s tape. Even worse, there was another cockroach literally taped to the living room wall, and a smushed spider on the bathroom wall that had clearly been there for quite some time.

When we checked the fridge, we found hair inside along with a half-eaten ice cream left behind by the previous guests. The baseboards were filthy, and it was obvious the room hadn’t been properly cleaned or inspected before our arrival.

To make matters worse, the walls and ceiling looked like they’d been poorly patched — possibly after a fire or some kind of damage — leaving the room looking neglected and unfinished.

This room should never have been rented out in its current condition. It was genuinely unsettling and completely unacceptable.

Leisure Family

2/10

Poor

11 Oct 2025

Marivette

This hotel smells old, furniture hasn’t been dusted, the two chairs in the room were broken, the sinks hot water takes forever to come out, the cart used to help get bags to our room was detaching & made it super hard to get our stuff up to our room & they only cleaned our room once in the 3 days we were there. I will not be staying here again.

Leisure Family

2/10

Poor

11 Oct 2025

Christina

We stayed in room 209. Check-in was pleasant, and we appreciated the complimentary upgrade to a two-bed room. Unfortunately, the positives ended there.

Upon entering, the living room TV was extremely outdated, the sofa bed squeaked loudly, and several electrical outlets didn’t work. There were no USB charging ports, so bring extra adapters. The blinds didn’t close properly, compromising privacy, and the bathroom door didn’t lock and was difficult to close — a real concern for families or groups sharing a room.

Maintenance and cleanliness were worrying: the faucet fell off the sink when the water was turned on, one towel had a brown stain, paint was peeling, and there was visible mold in the grout. The bedroom curtains looked original to the 1960s and are not blackout curtains; the beds were lumpy and uneven, and the lamps were also very outdated.

We also found leftover ice cream from a previous guest in the freezer. Our kids discovered and ate it in the middle of the night — which was frightening. If that food had been contaminated or tampered with, it could have caused serious harm. This felt avoidable and irresponsible.

Noise was another issue — a bar directly across the street plays loud music late into the night. The pool was not heated and the hot tub was only barely warm. Their website states breakfast is included, but none was provided during our stay.

Overall: this property might work for someone only seeking the cheapest possible room, but I would not recommend

10/10

Exceptional

10 Oct 2025

Prapatsorn

Love it

Leisure Family

10/10

Exceptional

08 Oct 2025

tai

Good

Business Family

2/10

Poor

07 Oct 2025

Isabella

Unfortunately our stay wasn’t the best. We had arrived a little over midnight and the check in process was pretty okay but once we got our first room we noticed the electricity wasn’t working throughout the bedroom. Once we noticed that we went downstairs and we got another room. Our next room had a horrible humidity and trash smell but we disregarded because it was already past 2 am. I got in the shower and my mom starts moving her pillows and notices dirty diapers at the corner of the headboard. I really just wanted to sleep and became frustrated because now we needed a new room AGAIN. You would think third times a charm… no again. Anyways our 4th room was better than the rest.even though the cleanliness of our rooms weren’t up kept the staff was very reasonable and apologetic. Before you book just make sure you read through the reviews of any stay.

10/10

Exceptional

07 Oct 2025

Donna

Hotel is going through a transition phase, so be prepared for some potential delays when you arrhve, and a few outdated or potentially non-functioning things. That said, though, we had a lovely stay and experience....staff were very helpful and worked very hard to address any issues, the manager Grace thanked us personally for our visir and clearly cares about the future of the hotel. Our room was spacious and very clean. Pool and hot tub looked very clean but we didn't have a chance to use ithem. The property grounds and building are a bit older, but they are beautiful and have a lot of charm. I think once the transition period is over this hotel will be really amazing, and we'd definirely stay again. Can't beat the location if you want to visit Knott's and other Buena park activities.

Leisure Partner

2/10

Poor

06 Oct 2025

Phillip

Checking in was horrible. Seems like mariott just bought the property. Their computers arent talking to other companies that booked the rooms. So if you booked though another travel company they need to call them and get the authorizations.
Asked for a top floor they gave me a bottom floor and the lock dead bold didnt work or the latch . I always bring a door jam so it was ok. Water pressure was horrible. Toilet didnt flush. Hot water took a few minutes to get warm. Only 2 lamps worked.
Went to the jacuzzi and it wasnt even warm. It was cold and the other people staying there just sitting with their legs in the water were talking about it took them 2 hours to check in.
They said several people were stuck in the elevator for 20 minutes. In the ad it said serving breakfast and of course they did not.
The good abiut the place is Portos is close and other good resturants. Knotts was the big reason why we stayed and you could walk there from the hotel.
I wouldnt stay there until the Mariott finished refurbishing the place.

Leisure Family

10/10

Exceptional

06 Oct 2025

Nick

.

Business Family

10/10

Exceptional

05 Oct 2025

Jasmin

So clean

6/10

Pleasant

04 Oct 2025

Andrea

It seemed the hotel was going through a transitional stage when we stayed. The staff was nice but seemed to be ill-prepared for our arrival. The room was clean but still run down. I'm not sure if they fully renovated our room yet. The flooring had been updated and the bedroom seemed fine. The bathroom was not updated. There was rust on the hardware and the water did not get hot. Having the living area was very convenient.
The fitness facility was brand new and very nice. The do need to fix the water machine and provide wipe down cloths and towels. But again, it's probably all work in progress.
There was a lot of commotion and noise around the hotel and there were cops in front of the hotel each night we stayed there.
It was super convenient in location. We walked to Knotts from the hotel. Also Porto's for coffee in the morning was walking distance.
I'm sure when they fix it up it will be much better.

Leisure Partner

10/10

Exceptional

04 Oct 2025

Ashley

We love this hotel we stay 3 to 4 times a year for the last 12 years. Its perfect for is price point.

Business Partner

8/10

Excellent

03 Oct 2025

Juan

Staff

10/10

Exceptional

02 Oct 2025

Stephon

Rooms were very

Business

8/10

Excellent

01 Oct 2025

Toni Marie

Kyle was at the front desk when I arrived. He was very helpful. I had an issue with an injured knee. I couldn’t get in and out of the tub for a shower so he changed my room to one with a walk-in shower. He was very friendly and very helpful. The room wasn’t quite ready Cosmetically but it had everything I needed. The bed was comfortable and all. The second night I was there was very warm in my room. My air conditioner said off I called the front desk. The man that was at the front desk was not very helpful. I asked him to come up and check this air conditioner from thermostat. I couldn’t get it to go on. He told me he’d be there. He didn’t show up. I waited until 1144. I called him again and then finally at 12:30. I closed everything up and went to sleep he never showed up to help me with my air conditioner and it was very warm and I was very uncomfortable.

Leisure Self

2/10

Poor

30 Sep 2025

Maribel

Old and duty.

8/10

Excellent

29 Sep 2025

Ralph

Beds were great.

Leisure Family

6/10

Pleasant

28 Sep 2025

Branden

Decent property for the price, but it could definitely benefit from the use of a washer rack. Overall it is very dirty and there is a lot of deferred maintenance. Staff say that they are going to turn it into a Marriott and it is going to take millions of dollars to do that.

4/10

Poor

27 Sep 2025

Christian N

Hotel is old and needs urgent repairs. Definitely not correctly rated in the app.

2/10

Poor

25 Sep 2025

Rey

I wouldn't recommend this place, solely based on the staff, we stayed at this hotel because it was walking distance to Knott's scary farm, I checked into our room and I noticed there were no sheets or blankets for the pull out bed, I called front desk to ask if I can get some sent to my room, an hr passes by and I still hadn't received them, we couldn't wait any longer so I asked the front desk if I would be able to receive them at 140am in the morning and the front office said that would be fine. We get to the front office to ask about the sheets at 130am and the man working the front office, I believe his name was Rick or something similar, he went to the back office and handed me a nasty looking thin blanket, I asked him if I can please have some sheets and he said, No, I asked why? he said because they are closed, I informed him that another worker told me I could recieve them at this time, he was extremely rude to me and my daughter. We never received any sheets so I had to give her and her friend my blankets from my bed. Do not go to this hotel, they do not care about their guests and also in the bathroom, under the sink, it was blackwater stains or mold.

Leisure Family_with_children

10/10

Exceptional

25 Sep 2025

Marcos

I like everything

Leisure Partner

6/10

Pleasant

22 Sep 2025

A M SOHAL

I have selected this property because of price which is affordable. But floor was very Filthy.

Business_and_leisure Family_with_children

4/10

Poor

21 Sep 2025

SONIA

The lights in front where turned off around 10pm so it was dark going to my car at 10:45pm amd thats scary for a woman alone. The room smelled like pee, i went to target close by and gor febreeze, it helped some. The sofa bed was so bad that we just has to use sofa for my son to sleep on it.

6/10

Pleasant

21 Sep 2025

Carlos

Employees were nice.the room smelled likemoth balls and the toilet was broken.

2/10

Poor

21 Sep 2025

Estefania

Our room was infested with cockroaches & spiders.

Leisure Family

8/10

Excellent

19 Sep 2025

Juan

Great butttt

Check in was quick an easy thanks to Annette
At the front desk very nice , hotel was nice looking but had a few hiccups took my boys on a weekend trip to knots picked this spot cuz it was close to knots , room was nice but they won’t bring u extras like towels or whatever to your room u gotta go down an get it , no breakfast an pool could use some maintenance as it was a little cloudy on our 2nd day we discovered ants in our bathroom , price was not bad but just know this isn’t a 5 star hotel looks beautiful an close to stuff but don’t expect the very best .

Friends_and_family Family

10/10

Exceptional

18 Sep 2025

Melinda

The staff and the rooms are great.

Leisure Family_with_children

10/10

Exceptional

17 Sep 2025

Marissa

Not quite sure what other people are talking about. But my stay was wonderful. The hotel was beautiful, it was clean, It was safe and the bed was very comfortable. Staff was wonderful. It’s right across the street from an adventure Park and there are restaurants all around. I highly recommend this place.

Business Self

10/10

Exceptional

17 Sep 2025

Sara

Great property 👌

Leisure Family_with_children

8/10

Excellent

17 Sep 2025

harmon

Overall ok but people smoking right outside rooms made it so you had to walk through a cloud of smoke when walking down the hallway