Holiday Inn Express Anaheim West

10/10

Exceptional

15 Mar 2026

Kathleen

The staff was friendly and helpful. Our room was clean and comfortable.

Partner

4/10

Poor

15 Mar 2026

Michael

Didn’t use

Partner

2/10

Poor

14 Mar 2026

Esteban

The room had a terrible smell and there was cockroaches . We notice stains in the bed . Horrible . We told front desk about it but they couldn’t do anything because manager was not working .

Friends_and_family Family

4/10

Poor

11 Mar 2026

christina

It was decent. They served the same breakfast everyday, no variety. When I checked in they didn’t warn me about a power outage that was going to happen during my stay. They had the sign on the elevator which I didn’t use nor pay any mind to. We had no electricity one day through the entire building from 8a-3p. I won’t be staying here again.

4/10

Poor

10 Mar 2026

Salvador

They clean the room only every 3rd day.
Property is a bit dirty, restrooms are.

Family_with_children

8/10

Excellent

07 Mar 2026

Dante

Breakfast was good but choices were limited. Room was very clean and spacious but the refrigerator didn’t close properly. There was also an issue with the shower curtain. The curtain rod was loose and the curtain would not stay closed. Everything else was good.

Partner

4/10

Poor

07 Mar 2026

Jeong

AC unit was very much dirty and dusty, digital table clock was not displayed.

Self

8/10

Excellent

27 Feb 2026

Chris

The room was pretty clean but the room had smell bad smell

Partner

4/10

Poor

24 Feb 2026

Adele

Cockroach in bedroom and bathroom. Very cold in corridor and draught into room, cold. Not enough towels.

Family_with_children

2/10

Poor

22 Feb 2026

melisa

Sheets not clean on bed!! Dirty sock too much noise from people at night and to top it off the BF egg hair from cooks.

Family

2/10

Poor

21 Feb 2026

Jessica

We had a leak in the ceiling the first night, dripping onto the bed. Called the front desk right away, it took them 2 hours to ‘look into it’ until i finally asked for another room because it was getting late. I was told they were sold out except for one room that they were saving for an emergency and asked if we could just make it through the night in a room with a leak onto the bed. When I said no. I was told they would ‘see what they could do’ after continuous calling back to see what resolution they could offer, they finally moved us. The second room was right next to the elevator. It was loud and the TV would not connect to anything which I was not going to complain about because at least the beds were dry. But the garbage can next to the elevator was right outside of our door now and it had not been emptied. It was filled and over flowing onto the ground and smelled terrible and it took over 24 hours for it to get emptied. Still tried to make the best of the stay, went to the gym on site, the water dispenser was empty, so went to the lobby market to get a bottle of water, they had none so i asked the front desk if they had water anywhere else. She was nice enough to open the breakfast room to allow us to get water from the juice dispenser, but said ‘we know the filter needs to be changed that’s why the red light is on, but you can have the water free’ for the two breakfasts we had at the hotel, the only water dispenser continued to have a red light.

4/10

Poor

21 Feb 2026

Stephanie

I’m not a super picky or particular person when it comes to hotel stays, especially since I usually don’t spend much time in the actual room. However, this time was different. I had two rare free days and was really looking forward to enjoying some quiet downtime with my kids. Unfortunately, the experience was disappointing from the start. On our first night, the TV didn’t work. We notified the front desk and were told no one was available to fix it, so we had to switch rooms. The new room was honestly worse
chipped paint on the ceiling and a strong musty smell. Still, the TV worked, so we decided to just deal with it. The next morning, the TV stopped working again sound but no picture. Maintenance eventually replaced it.Throughout that day, maintenance knocked on our door three separate times asking about a possible leak. Apparently, the musty smell was coming from water damage. They inspected and confirmed there was a leak but didn’t actually fix anything. At checkout inquiry — which was still two days away — the manager mentioned we might have to move again, but we never did. Instead, we were left with two large wet spots in the carpet that we had to avoid the rest of our stay, along with the lingering smoky, damp odor.The final straw was Friday morning when we were woken up by a smoke alarm blaring. I understand that things happen, but there was no communication or urgency from staff. My kids and I rushed to the lobby, and the front desk attendant had no idea what w

6/10

Pleasant

20 Feb 2026

Justine

The bathroom sink water doesn’t get warm. The lady at the front desk should’ve have given us directions in where to go to take the elevators to our room. She only told us the room number, floor, breakfast times and WiFi code. It would have been helpful if she directed us to the elevators and told us where to park. The parking spaces were incredibly small and a lot of other guests were parked incorrectly.

Friends_and_family Family

4/10

Poor

20 Feb 2026

Jose

Check in gave us a dirty room had to walk with all our stuff back the room was ok just not enough towels

Partner

6/10

Pleasant

18 Feb 2026

Guadalupe m

One towel

2/10

Poor

18 Feb 2026

Toukao

called to tell we were checking in late. Got to the hotel at 11pm and was told our room was cancelled. No calls no message.

Family_with_children

6/10

Pleasant

17 Feb 2026

Joana

Staff was amazing just the rooms
Are

4/10

Poor

12 Feb 2026

Ramon

The AC was not working I called the office and they did not do anything to make it work. Also the chair was damaged and they did not replace it when I asked them.

Business_and_leisure Family

2/10

Poor

09 Feb 2026

Christopher

Room was really loud

Business Partner

8/10

Excellent

07 Feb 2026

Jose Paolo

Clean room, friendly staff, nice breakfast selection, and available coffee 24/7!

Friends_and_family Family

6/10

Pleasant

04 Feb 2026

Ruben

A lot of hookers near this hotel and not in a nice area but the hotel was nice.

10/10

Exceptional

24 Jan 2026

michael

Great

8/10

Excellent

22 Jan 2026

Jorge

On arrival the fridge was not working and there was no remote for the tv...next morning the girls at the front desk took care of everything and made it right....unfortunately i didn't get their names...after that the stay was great

Friends_and_family Family

4/10

Poor

19 Jan 2026

John

This place was run down and dirty. Towels were paper thin. The area is not the best. Definately disapointing for a holiday inn

Leisure Family

8/10

Excellent

15 Jan 2026

Alicia

Clean and great staff

Leisure Family

10/10

Exceptional

11 Jan 2026

Carrie

Edith was amazing. She took the time to help locate my AirPods that I left behind .

10/10

Exceptional

04 Jan 2026

Betty

Clean room and excellent customer service

10/10

Exceptional

02 Jan 2026

Vicki

Clear hotel and hot breakfast

2/10

Poor

31 Dec 2025

Edwin

Had three rooms one was a disaster. Cleaner or some type of liquid all over the furniture. No towels. Place just feels dirty in general. Some doors too go in to the hotel are broken can’t be used. We ended up because our Vrbo home got canceled last minute. So they got me that hotel

Woke up next morning to use the restroom and roaches all over. Also my 1 year old son got bit by I’m assuming bed bugs because he had rashes and bug bites all over his body. NEVER BOOKING HERE AGAIN

Family_with_children

2/10

Poor

30 Dec 2025

Maniratan

The bathroom doesn’t drain and we told the front desk 5 after we checked in. They didn’t fix it during our entire 2 night stay.
The free breakfast had huge wait times. Will think twice before staying at holiday inn express again. It was like staying at a cheap hotel but with a premium for

10/10

Exceptional

29 Dec 2025

Ming

Very friendly staff

10/10

Exceptional

19 Dec 2025

Clara

Staff great, place clean and for the price it was great

6/10

Pleasant

13 Dec 2025

DELISA

Staff super courteous and the room was okay actually expected better from Hilton name. Parking seemed small for number of rooms. Thermostat didn’t work at first but came on after 15 min. No cable tv and lost signal for a bit. The microwave needed to be replaced so we could warm our breakfast. But again the staff did their best to help rectify all.

Leisure Family

4/10

Poor

08 Dec 2025

Eberto

Microwave and iron did not work. I requested that cleaning people not come into our room, they came in without permission. Breakfast option limited compared to previous stays and over didn't work one day so not hot options. No boiled eggs. Oatmeal cooker didn't work properly. No gluten free options.

Partner

10/10

Exceptional

07 Dec 2025

Loi

Room is clean, amenities look new

Friends_and_family Family

10/10

Exceptional

02 Dec 2025

Patricia

Everything was great

Leisure Family

4/10

Poor

30 Nov 2025

ISABEL

No daily cleaning, I was not informed when checking in
No water given

Leisure Family

10/10

Exceptional

26 Nov 2025

Angelica

Great

4/10

Poor

23 Nov 2025

Melody J

Pictures on the site could not possibly be the same place. Very noisy. No security.

Leisure Self

6/10

Pleasant

21 Nov 2025

Martina

We were placed in an ADA room located right at the entrance of that wing of the hotel and heard everyone coming in and anyone using the ice machine. It was not a quiet stay to say the least. There is also no internal hallway connecting that wing to the lobby or breakfast room which was tough in the rain. The beds are full sized not queen as advertised and a little tight to get around in the wheelchair. The toilet flushes only on every third flush. The staff were nice and helpful. About 10 min drive to Disneyland.

10/10

Exceptional

21 Nov 2025

Zari

We really enjoyed our stay, the room was nice and clean

Leisure Family_with_children

8/10

Excellent

20 Nov 2025

Scott

Don’t like the coffee in the rooms tastes cheap

10/10

Exceptional

19 Nov 2025

Tabitha

Great breakfast

10/10

Exceptional

12 Nov 2025

Yogesh

Yes , room was clean , staff were good

Leisure Family

4/10

Poor

10 Nov 2025

Whitney

Our room was dirty when we arrived- pillows had stains, toilet had plastic in it, and the garbage wasn’t emptied. We also had no bath towels. Our AC didn’t work until we reset the breaker. When we arrived back to our room at night our smoke alarm was chirping and it was too late for maintenance to fix it, so we had to pack up our things, with our two kids, and move rooms. The woman that helped us at the front desk was SO nice and helpful and gave us a discount for our troubles, but still, a very disappointing stay.

Friends_and_family Family

10/10

Exceptional

08 Nov 2025

Kevin

Staff was very friendly. Room was clean and quiet. Although the area around the hotel was a little run-down, the hotel itself was very nice. Parking was easy, safe and very close to the hotel. Breakfast was good, but food quality could be better. All and all, highly recommend for anyone going to Disneyland.

8/10

Excellent

03 Nov 2025

Ma de Jesus

Everything almost clean !! But I do found some hairs at the entrance and bathroom!! Also I found a sock under the bed !!

Friends_and_family Family

6/10

Pleasant

18 Oct 2025

Sh Lea

Not staying in a hotel inn again

There was roach in the room. After that i was ready to checkout. They replaced the towels but not the tissue or cups.

Friends_and_family Family

10/10

Exceptional

14 Oct 2025

Floyard

The hotel overall was a good stay. However the electricity went out for a couple of hours and I could not sleep because my CPAP machine went out. Overall a decent hotel

2/10

Poor

13 Oct 2025

Lawrence

I was not able to sleep well. 1st, the Bed is really close to the AC Airdock. The air blows directly to you when you are in bed. 2nd, the location is along the main road and you can hear vehicles noise. 3rd, there is also a vibrating sound that is really bothering. I was in Rm 301.

Business

8/10

Excellent

13 Oct 2025

Rebecca

Not the best area. Great staff and clean room!

Leisure Family_with_children

10/10

Exceptional

11 Oct 2025

Monique

Very clean room. The AC wasn’t particularly great.

Leisure Friends

10/10

Exceptional

07 Oct 2025

Evon

Excellent as always

Leisure

10/10

Exceptional

07 Oct 2025

Rodel

clean and very modern

Business

10/10

Exceptional

06 Oct 2025

Evon

We didn’t use the amenities but the hotel was comfortable and the breakfast offered a good selection of choices.

Leisure Family

10/10

Exceptional

06 Oct 2025

John

Pleasant experience checking in. Great customer service and awesome staff! Clean room.

Leisure Family

4/10

Poor

25 Sep 2025

Liliana

First room they gave wasn’t ready and the second the air conditioner didn’t work and the only working ice machine is on the first floor.

Leisure

8/10

Excellent

24 Sep 2025

Nicole

Great stay despite disappointing pool area

Super comfortable beds, great sized room and bathroom. Everything was clean. Our bathroom had a broken hairdryer (which they replaced when requested). Breakfast was okay - nothing amazing but decent enough. Parking is easy. The pool area was a disappointment. There is no pool furniture at all. So if you are hoping to enjoy some time by the pool, rather than in it, this isn’t the place for you.

Friends_and_family Family

10/10

Exceptional

22 Sep 2025

alejandra

nice service clean place

Leisure

10/10

Exceptional

21 Sep 2025

Arthur

Its ok. Small parking spaces.

Leisure Self

10/10

Exceptional

21 Sep 2025

Rodolfo

It’s clean and safe..friendly and polite staff

Leisure Partner

8/10

Excellent

21 Sep 2025

Joseph

Ice machine was not working on our floor

Partner

10/10

Exceptional

15 Sep 2025

TRACY

The rooms were clean and nice

Leisure Partner

10/10

Exceptional

06 Sep 2025

Joseph

Great beds.

Partner

10/10

Exceptional

05 Sep 2025

Denia

Everything was great

8/10

Excellent

04 Sep 2025

Marlon

Employees were great , rooms were nice and clean . The breakfast was absolutely atrocious . Specifically the potatoes weren’t even fully cooked just like the eggs .

Business

6/10

Pleasant

03 Sep 2025

Tammy

The bed and pillowcases were not changed so they smelled bad.

Friends_and_family Friends

8/10

Excellent

02 Sep 2025

Jiancheng Jason

Staff are very friendly. Thank you!

Leisure Family

6/10

Pleasant

26 Aug 2025

Joselita

Hotel cleanliness needs improvement.

Booked for King size room. Not available checked in at around 9pm. Given room with 2 beds. It was late so I was ok with that. Room was fairly clean. Bed was comfortable. The hallways and the elevator felt filthy. Breakfast was ok. Staff were friendly. Excellent location.

Self

2/10

Poor

25 Aug 2025

Gabriela

This property needs major maintenance
It smells the paint/floor is horrible & rooms smell due to carper probably pool is tiny & overall looks like a roach motel

6/10

Pleasant

16 Aug 2025

Carmen

Disappointed

It was an okay stay but wish it was closer to Knotts. We couldn’t walk there- too far and didn’t feel safe, but at least parking was included so we took an uber for $7. Worst part of this stay is they ran out of breakfast so go early. Other than that it was fine. The area seemed safe but there were some homeless observed.

Friends_and_family Family

10/10

Exceptional

12 Aug 2025

Alfredo

The room was nice and clean. Conveniently near everything. Very reasonably priced for this current market. I will stay again.

Leisure Partner

2/10

Poor

11 Aug 2025

JAMES

More than one front desk clerk seemed uninterested in helping me; their attitude and lack of even a friendly \"hello\" sent the message that helping guests was an imposition.

I had to tell the night clerk twice that someone had spilled a bunch of fruit outside the elevator, leaving a mess that was a slip-and-fall hazard, before it was somewhat -- but not entirely -- cleaned up.

The blackout shade in the first room I was put in had fallen on the floor and no one had reattached it. The second room smelled so poorly that I had to leave the AC on nonstop just to help rid the room of the stale odor.

I would never consider staying at this hotel again

8/10

Excellent

07 Aug 2025

Fadeke

Nice hotel, conveniently located around multiple attractions and food. Only down side is the very limited breakfast choices.

Friends_and_family Family

10/10

Exceptional

06 Aug 2025

Jennifer

Overall property is nice, clean rooms, nice comfortable beds. No dust or dirt clean floors, my only complaint was that you can hear the traffic from the road every time cars drive by but other than that I would stay here again

Leisure Family

6/10

Pleasant

03 Aug 2025

Verified traveler

Noisy

The room was great, but right by a busy road. There was drag racing and car noise all night long

2/10

Poor

02 Aug 2025

Ana Carolina

We had a very inconvenient stay. I had asked for a late checkout at the front desk and I was given 2 extra hours, a little before that time a manager knocked at my door and demanded me to open the door to talk to me in person telling me that I vs should have checked out at 11 am. Then I had asked to stay another day and I was told one price, but when I went to pay it was $60 more. The phone in the room didn’t work. We had attitude from at least 3 workers there, the pool also didn’t have any chairs or anything, when we asked about it, they told me to get a chair from the breakfast table and place outside. The manager was the most rude person I have ever seen in that type of business and I never had anyone knocking on my door and demanding to speek with me in person specially when I was just getting out of the shower.

Business_and_leisure Partner

10/10

Exceptional

31 Jul 2025

Cecilia

So great

Leisure Partner

8/10

Excellent

31 Jul 2025

Verified traveler

Good for the price

Decent stay for the price. The employee at the front desk that checked us in was great and the breakfast staff kept things stocked. We were told they only clean the rooms every 3 days which is fine by me because I don’t like housekeeping in the room unnecessarily. But they came in every day and changed the trash but there was no do not disturb sign to hang on the door and frankly the place was only half cleaned so I’d prefer not to have them in the room.

Partner

8/10

Excellent

28 Jul 2025

William

Very good place to stay. What we expected.

Family

10/10

Exceptional

27 Jul 2025

Nancy

It was ok not that bad

8/10

Excellent

26 Jul 2025

Julissa

The location is a bit sketchy but the hotel itself was good. Parking is good and access to the room was easy. The room was clean but it could use some wiping down especially the bathroom walls and door. Towels were also stained so that wasn’t very appealing.

Leisure Family_with_children

8/10

Excellent

18 Jul 2025

Alecsandro

Add more items at the breakfast

Very good hotel. Maybe just need improve on the breakfast. Maybe add more items.

Friends_and_family Family

6/10

Pleasant

14 Jul 2025

Henry

The water wasn’t hot enough to shower.
The noise from room doors closing are super loud.
The room had a strong disinfectant smell.

Leisure Family

8/10

Excellent

13 Jul 2025

Ashley

Nice Spot

Hotel was quiet, comfortable and clean. The only thing is that the surrounding area is so so.

Partner

8/10

Excellent

05 Jul 2025

Dominic

It’s nice just a lot of stuff was broken and breakfast staff were grouchy

Leisure Family

10/10

Exceptional

05 Jul 2025

Mayra

Friendly staff good breakfast clean facility.

Leisure Partner

8/10

Excellent

05 Jul 2025

Khiem

Not really.

Leisure Partner

6/10

Pleasant

30 Jun 2025

Richard

We stayed for 6 days and our room was clean once. I have to ask for towels daily. The body wash was empty and i have to remind the staff 3 times. It was refilled 2 days after. Coffee and hot water dispenser at the lobby is always empty.

Unfortunately, i planned NOT to book on this hotel anymore. They failed to meet my basic need.

Leisure Family

8/10

Excellent

27 Jun 2025

Ronald

Clean and has friendly staff. The location is accessible to all.

10/10

Exceptional

23 Jun 2025

Jazmin

We enjoyed our stay and will stay again in the future.

Leisure Partner

6/10

Pleasant

17 Jun 2025

emma

Our room had no towels . We requested bath towels from the front desk. They did let us know us know that housekeeping had mentioned They were out of towels or short on towels, but they did bring it right away.

Leisure Family

10/10

Exceptional

16 Jun 2025

Venugopal

Overall very good stay. Fruits at breakfast ran out at 8:30AM.

8/10

Excellent

15 Jun 2025

Ramon

The breakfast buffet was amazing!! Consisted of: cinnamon rolls, eggs, sausage, potatoes, cereal bar, yogurt bar, pancake maker, oatmeal, juice stand, coffee stand, bagel/toast section. This is one of my top priority when staying since having my girls Hangry is not a good way to start a day.
Beds were comfortable for me but wife said it was uncomfortable.
Had food in fridge from previous person in the room. Also was out of soap for shower but front desk provided some. Understandable since house keepers do there best to clean a whole room with a certain time frame. Overall great but parking can get really full in the evening. Thankfully we found a spot. The front clerk was very friendly, she made checking in amazing.

Friends_and_family Family

4/10

Poor

15 Jun 2025

Krzysztof

Unsafe, very dirty area

8/10

Excellent

10 Jun 2025

Chuong

Proper hotel for comfortable stay. 1 star away from 5 because of the parking lot’s convenience.

Leisure Partner