Name: Surestay By Best Western Buena Park Anaheim
Address: 7921 Orangethorpe Avenue, Buena Park, 90621, US

2/10

Poor

02 Aug 2026

Shefawn

Terrible!!! This was our second time staying at this property and the first time wasn’t bad BUT this time was terrible! There was blood on the bathroom floor! The towels look dingy and unclean! The AC didn’t work had to move rooms!! Thank goodness because the first room was dirty.
Well after the rooms were cleaned housekeeping was trying to enter our room and then when we walked up on her she acted like she picked the wrong room! I will never stay here again!

6/10

Pleasant

30 Jul 2026

Kristin

The room wasn’t really clean the counter had stuff on it and it smelled like pee.
I honestly didn’t feel comfortable
The bed sheets is just sheets not really a comforter
Plenty of parking. Pool and hot tub open until 9

8/10

Excellent

25 Jul 2026

Alfredo

Clean room

10/10

Exceptional

15 Jul 2026

Clarissa

Everything was good !! Would definitely come back and stay

Family_with_children

10/10

Exceptional

14 Jul 2026

Claudia

Awesome customer service

Partner

6/10

Pleasant

10 Jul 2026

Krystal

Rooms were not cleaned daily. Breakfast was continental if that. Staff was really nice overall okay experience.

2/10

Poor

29 Jun 2026

elizabeth

The elevator was broken they would not give a two bed room on the first floor even though I am handicapped nor would they move us during our four nightstay our keys would not work every time we came back we had to go to the office to activate them each day. We had to call the office to get the room cleaned and fresh towels daily. Will not stay again

Family

8/10

Excellent

28 Jun 2026

Kristina

Good location to Knott’s Berry Farm. Daily Continental Breakfast.

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Shawnacy

.

2/10

Poor

22 Jun 2026

Erick

No chair, shampoo

6/10

Pleasant

16 Jun 2026

Susie

Good location

2/10

Poor

15 Jun 2026

Graciela

HAD A HORRIBLE STAY! The best part of our stay was the housekeeping staff. They were friendly & definitely overworked. But my stay was the worst. I'm handicapped and was given a 3rd floor room which normally would have been ok BUT . . . THE ELEVATOR BROKE 5 TIMES OUT OF OUR 6 NIGHTS STAY. Another guest even got stuck inside when it broke. No microwaves in the room. 1 very tiny trashcan for the bathroom & room combined. It had a very odd smell, not horrible but very distainful.

Friends_and_family Family

8/10

Excellent

11 Jun 2026

MIRNA

Location is in a great area.

Partner

10/10

Exceptional

08 Jun 2026

Steven

it was very clean and nice hotel everything was excellent.

Friends_and_family Family

2/10

Poor

06 Jun 2026

Blanca

The hotel room is so old they had yellow old mattress ox spring. no the brown wooden mattress box as pictures we could hear what people where talking and doing during the night. People fighting outside the hotel screaming to each other. As general not as described the counters were wiped for it look like an old cleaning rags.it smell horrible as well So disgusting… I almost left in the middle of the night.

Family_with_children

4/10

Poor

02 Jun 2026

Santi

La habitación apestaba a marihuana , las paredes estaban super sucias , es la primera vez en mi vida que abro la cama y tengo que matar 2 arañas, toda la noche estaban sonando las cañerías del baño, el desayuno es una broma de mal gusto

Family_with_children

6/10

Pleasant

23 May 2026

SJanee

Staff were excellent. Room was clean. Bed was not so comfy. Thin pillows and thin blankets. Breakfast was ok. Fresh fruit, cereal, oatmeal, coffee, toast. Grab and go style. They did have orange juice and apple juice as well. Wish they had a waffle machine and boiled eggs. Parking was good.

Partner

4/10

Poor

18 May 2026

Sedthasard

The room is not that clean and there’s consistent sound the whole night.

Partner

10/10

Exceptional

03 May 2026

Shefawn

Very clean rooms! Staff is very helpful! Perfect for a beach vacation! Parking can be a little difficult but we did park on the property each and every night

Family_with_children

2/10

Poor

01 May 2026

Areli

The elevator did not work so we had to lug all our luggage upstairs. Also the breakfast was not really breakfast. The toilet wasn't working and my brother had to come fix it. Also the tub was leaking.

Friends_and_family Family

10/10

Exceptional

30 Apr 2026

Mercedes

Free parking was amazing

Friends

8/10

Excellent

28 Apr 2026

Reineer

Acceptable for the price range

Self

2/10

Poor

28 Apr 2026

Christopher

Room
Smelled terrible. Really needs an update .

Partner

10/10

Exceptional

26 Apr 2026

Anali

Property is perfect for family traveling to Disneyland, California Adventure and or Knott's Berry Farm

Family_with_children

8/10

Excellent

22 Apr 2026

Mary

For the price, the facility was fine. Unfortunately the elevator was not working when we were there. Parking was fine, the staff was friendly, the room was very clean. The continental breakfast was very basic but adequate.

Partner

8/10

Excellent

21 Apr 2026

Uriel

Okay for price

Friends_and_family Family

2/10

Poor

11 Apr 2026

Farruh

The room had a very strong bleach (Clorox) smell that didn’t go away even with windows open and AC on. It irritated our throats and made us feel sick. We reported it to the front desk, but they refused to cancel our 4-night stay. We had to find another hotel that night. Expedia only refunded 2 nights, even though we didn’t stay at all. A full refund would have been fair

8/10

Excellent

03 Apr 2026

Hiep

Room clean

6/10

Pleasant

22 Mar 2026

Kaysi

very basic place. breakfast was a joke very small bite size items literally. hard bed- no daily service- no wash clothes- no microwave in rooms- No counter space in bathroom or way to hag up towels, parking lot very small- Elevator not working-

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Kayla

It was great

4/10

Poor

14 Mar 2026

Melissa

Parking was terrible. More rooms than parking. Handicap was being used by anyone without placards. Breakfast was ok. There was a drunk guy next door causing problems and theowing glass bottles into the main street and parking lot, it wasn't handled accordingly. Room was clean and beds were super comfy.

Friends_and_family Family

2/10

Poor

20 Feb 2026

Monica

The hotel did not have hot water, the bed was uncomfortable and I did not trust it enough to have a comfortable night sleep. The lighting is harsh; hence, no lamps, just bright recessed lights.

Self

2/10

Poor

18 Feb 2026

Todd

Do to the govt. shutdown of the airlines i was not able to make the trip and they would not refund my hotel.

Self

6/10

Pleasant

18 Feb 2026

Mallissa

Bed was not comfortable the Mattress was severely sunk in. Parking was terrible. There are not enough parking spaces for rooms.

2/10

Poor

17 Feb 2026

Delilah

Room was dirty. Noticeable stains on the bed. Debris all over the floors. Sketchy elevator. Pool is in the front by the street. Would not recommend.

2/10

Poor

16 Feb 2026

Jasmine

Horrible

6/10

Pleasant

16 Feb 2026

Maribel

The overall stay was okay. The room was clean. The sheets seemed to be cleaned as well. However, the toilet seat was oversized for the size of the toilet. The bed was a little on the firm side. I wish they had covers for the mattress. The mattress was stained and dirty.

On the plus side, the staff were really nice

Friends_and_family Family

6/10

Pleasant

16 Feb 2026

Madison

Breakfast was at 7 am but I never even seen it. I called in for towels and toilet paper we had none and they said we had to wait in the morning. It was clean and quiet no issues there. Bed was comfortable.

Leisure Partner

10/10

Exceptional

21 Jan 2026

Roman

Room was clean, stuff was friendly and helpful

10/10

Exceptional

19 Jan 2026

Heidi

The Room was clean and staff was friendly. The only negative thing was we were going to stay somewhere else becuse they had no hot tube so we stayed here and the hot tube was not hot at all could not get in. We talked to staff and said it don't get hot.

Friends_and_family Family

8/10

Excellent

19 Jan 2026

Melina

Young man checking us in was very polite and helpful. Room was clean. Breakfast was very limited items but enjoyable.

Leisure Family

2/10

Poor

29 Dec 2025

Gianna

This quite literally the worst mf place I have ever stayed at. Some hooker was soliciting the lot and her pimp and her fighting then they look at ME I’m in fear for my life over here spent an hour here went over to the Hilton saved my mf life it’s cheap for a reason

Leisure Family

6/10

Pleasant

27 Dec 2025

John

No microwave in room to heat anything , no bathtub only shower , & no breakfast which I thought by staying at a Best Western owned hotel There would at least be a decent continental breakfast which they advertise But none provided , but a few 2 inch croissants Very disappointing!

10/10

Exceptional

07 Dec 2025

Chuck

Very clean only issue was no hot water

Business

10/10

Exceptional

24 Nov 2025

Maiara

Good

Business_and_leisure Friends

2/10

Poor

05 Nov 2025

Elena

Left immediately. Roaches in bathroom , stains on furniture

Leisure Family_with_children

2/10

Poor

11 Oct 2025

Ernesto

The room smelled like there had been a water leak and had developed a strong smell of mold, caused me to have an allergic reaction and had to leave the room after only one hour.

10/10

Exceptional

10 Oct 2025

Luis

The staff was extremely helpful and friendly

Leisure Friends

10/10

Exceptional

10 Oct 2025

Jessen

Sizzler restaurant across the street. Other food options within walking distance. Clean room and very spacious. Family friendly . Beds were very comfortable for me with a bad back. 9 minutes from Knotts Berry Farm, 5 minutes from Medieval Times. Very close to freeway on-ramp. 3 story with elevator and lots of parking. Very friendly check in and out. Recommended.

Leisure Family_with_children

2/10

Poor

07 Oct 2025

Jacob

Hot water didn't work. Lobby smells really bad. Bloody bandaid left on nightstand

Business Self

6/10

Pleasant

27 Aug 2025

Bianca

The room its self was not bad. The bed and pillows were comfortable. The “ continental breakfast” was horrible. We went in the morning, looked around and headed to the Denny’s down the street

Leisure Friends

10/10

Exceptional

24 Aug 2025

Erick La Nard

The clerk at the front was very nice and professional.Very informative.The grounds was clean.The room was very comfortable.I planned on staying again in the future

Friends_and_family Family

10/10

Exceptional

09 Aug 2025

ANTHONY

Na

Leisure Friends

2/10

Poor

07 Aug 2025

Kayla

There was ejaculation all over the chair along with other mystery stains. Rat droppings on the sheets. Everything was sticky. Remote was slimy.

6/10

Pleasant

28 Jul 2025

Yolanda

Property was overall okay. It seemed like the room wasn’t entirely cleaned. A good sweep and mop would’ve been nice. I didn’t like having to wipe my feet off before I got into bed. The bathtub had stains and looked like it was recently repaired. There were stains on the bathroom walls, bedroom wood backdrop(frame) and wall behind the tv that could’ve easily been wiped down. The sink didn’t drain all the way, the towel rack literally came off the wall when I removed the towel and the bed wasn’t too comfy. I had asked for more towels and never received them, and when we came back to our room at 11:30pm our keys didn’t work. For the price it was okay but the room is definitely in need of a deep clean. Friendly staffed and easy to find with eating options all the way around. Would stay again if I needed to but overall just okay.

Leisure Partner

4/10

Poor

15 Jul 2025

Stephanie

Blankets were torn and the parking lot was full, the breakfast is in the same lobby. The room are outdated. I mean to sleep and shower it was ok but definitely not staying here again. The elevators were broken, if you need a microwave or anything you have to go to the lobby to use it in front of guest. The pool is right in front of the lobby everyone who drives in can see you there was no privacy.

Leisure Family_with_children

4/10

Poor

09 Jul 2025

Gilberto

Ac was leaking on floor room smells bed reality uncomfortable

Friends_and_family Family

8/10

Excellent

08 Jul 2025

Lakeisha

Mini family vacation

The room looked just like the picture. My family and I were super close to Knott's Berry Farm. Our stay was lovely. The only negative was the continental breakfast wasn’t really all that. Besides that, everything was great.

Friends_and_family Family

10/10

Exceptional

08 Jul 2025

Anndy

Very friendly staff

Leisure Partner

10/10

Exceptional

29 Jun 2025

isela

The only bad was the parking. There is a limit of parking spaces.

4/10

Poor

27 Jun 2025

Youngsun

Thx

Business Partner

2/10

Poor

22 Jun 2025

Jose

Check in time was 3pm, room wasn't ready. Finally got our room around 430pm and the room was still gross.

Leisure Family_with_children

8/10

Excellent

20 Jun 2025

Corina

Staff is friendly.

Leisure Family

8/10

Excellent

20 Jun 2025

Laura

The hotel is in a great location close to an outdoor mall and eateries. There is just pastries, yogurt and fruit for breakfast. The rooms do not have a microwave but do have fridges and a desk.

Friends_and_family Family

4/10

Poor

20 Jun 2025

Katherine

There was an overpowering bleach smell when we first walked in our room. Tried to use the pool but it was dirty, we did use the jacuzzi but it was not hot, room temperature at best. Stayed in it for 2 hours and consistently turned on the jets but it would still not heat up. I did like the quality of the body wash and shampoo and conditioner.

Leisure Family

10/10

Exceptional

17 Jun 2025

Juan

Easy accessible, safe location,

Business_and_leisure Self

10/10

Exceptional

13 Jun 2025

Jada

Staff was very friendly

Leisure Family_with_children

4/10

Poor

25 May 2025

Cynthia

Room had a very bad smell Tv only had 5 channels pillows were dirty and yellow thank god i took ours. Continental breakfast was a joke,

Partner

8/10

Excellent

19 May 2025

Maria

.

Leisure Partner

4/10

Poor

18 May 2025

Dewey

The staff in the lobby had no idea how to do his job, The hotel was dirty, the floor felt grimy and dusty when I got the room, the bedsheets were already stained, and overall it just wasn’t a pleasant hotel to stay at.

Leisure Partner

8/10

Excellent

06 May 2025

JiEun

The bathroom including shower seems new and clean. However the hair dryer and heater/AC were covered with dust, the table and ironing board was unpleasant and unclean.

The location was pretty safe, lots of restaurants, market. Very convenient.

6/10

Pleasant

29 Apr 2025

EVELYN

I really wished they would’ve covered the bed to avoid showing the plastic on the box spring. It really looked awful.

Also my son saw a covkroach

Leisure Family

10/10

Exceptional

27 Apr 2025

Manuel

Awesome staff!

Leisure Partner

4/10

Poor

26 Apr 2025

Luisa

The heater was not working and I asked the front desk for extra blankets and they didn’t have any extras. They don’t provide toothpaste or toothbrush. Also breakfast is very limited. I don’t recommend this hotel.

Business Family

6/10

Pleasant

22 Apr 2025

Alexis

Clean, quit and close to restaurants. Only wish there was softer towels and washcloths offered. Other than that we enjoyed our stay.

Friends_and_family Family

4/10

Poor

18 Apr 2025

Verified traveler

Cold shower

No hot water for a while to shower

Partner

6/10

Pleasant

18 Apr 2025

Logan

Cheap hotel, we had 2 nights booked after returning from Knotts berry farm our key cards didn’t work and had to get 2 new ones.

Leisure Family_with_children

6/10

Pleasant

14 Apr 2025

Thomas

Ok for sleeping. Sorry Breakfast.

Check in person was very nice and quick. The bed was very comfortable. The shower curtain had some stains on it and 3 long black hairs on it. When I asked for extra pillows at the front desk they said housekeeping was gone and they could not get any pillows. The breakfast is just mini muffins, toast and 2 bland cereals. The juice machine was broken. They did not have a trash can in the eating area. Overall just OK.

Friends_and_family Family

2/10

Poor

12 Apr 2025

Verified traveler

Look somewhere else.

We got three rooms all smelled bad. One smelled worse, we had to ask for another room because we could not take it. Pool was dirty. Desk chairs were super dirty.

Friends_and_family Family

4/10

Poor

10 Apr 2025

Deborah

Needing a copy of payment wasnt giving they charged the room and not the deposit on the right card please help

Business_and_leisure Family

4/10

Poor

06 Apr 2025

Gerardo

Bed was very uncomfortable
And in the website says breakfast included but is actually just coffe, and cereal

Friends_and_family Family

6/10

Pleasant

05 Apr 2025

Todd

Breakfast was weak, there were no drinks and all they had was cereal and bread and some yogurt and apples. The room was decent but there was some noise outside.

Leisure Family

2/10

Poor

03 Apr 2025

Aaron

This place is the worst motel i have ever stayed at. The pictures must have been a huge photoshop job to make this place look decent and boy was i shocked when i showed up. There were no bed skirts covering the very yellow box springs. The party that we were with had torn and taped plastic covering their box springs. We had a long black gnarly hair in the room. The water never got hot and took 15 minutes to even warm up then somehow didn't even last through my 15 minute shower. The unmounted air conditioning made it feel like somebody already had broken in and we were next. There was laughing, smoking, screaming and partying til 4am in the parking lot that we could hear as if there was no wall separating us. Seeing a lady leaving the motel property with an ankle monitor and no shoes was the perfect visual for how this place felt. They make you pay in advance then when we left after the first night due to the horrible experience we had I was denied the reimbursement on the rest of the days. Do not stay here ever!

Family

2/10

Poor

19 Mar 2025

Marco

We had a terrible experience in this place, we had initially booked 2 x nights for 3 rooms for our family visiting disneyland.

There was no hot water on site, we had to shower using cold water, there was no heater in the rooms (only an old and defective unit). Dirty rooms, not even a single pillow, we asked for pillows and blankets and I can tell you my dog sleeps better, we were provided with $2 dollar disposable pillows.

We decided we could not stay with no hot water on site for the second day and the manager rejected to refund us the second night because she said that not having hot water was not an issue for cancelling a reserve, go figure. Anyway we moved to a different hotel on the second night even if that meant losing money as this place is unbereable. Avoid this place at all cost.

Leisure Family

6/10

Pleasant

11 Mar 2025

Rafael

The only issue was that there was no iron and there was no shampoo or body wash in the bathroom, the bottles were empty, I had to shower with hand soap

2/10

Poor

08 Mar 2025

Nicole

The room is filthy. They did not have cover for the box springs. It looks very yellow. They don’t change bed sheets. We asked for another blanket and they stated that we can only use the blanket that comes with the bed. They only change trash bags and I purposely put the towel on the floor and we came back to the room that night from Disneyland and they hung the same towel that was on the floor. They never change towels. Very disgusting. You can hear everyone talking, laughing. And as far as for Breakfast, they have very limited food. Just muffins, oatmeal in the packet, coffee and that was it. Most of the time, no one’s in the front desk to ask for more condiments. Please book somewhere else and save yourself a hassle.

Family_with_children

6/10

Pleasant

07 Mar 2025

Jappanjot

I was allowed to pay the deposit with Apple Pay the last two times I was here, but they changed the policy on me. I wouldn’t have booked if I had known.

Business Self

2/10

Poor

05 Mar 2025

Marisela

Beware go elsewhere

It took 30 minutes for the person to check me in. De mentioned that Hotels.com had not deposited the money according to their computer. The receptionist told me that they were not able to retrieve the funds from Hotels.com so they were not able to let me into the room until that was done. I was a bit frustrated since it was late after a Disney trip and it was 10 o’clock at night I will not be staying here.

Partner

6/10

Pleasant

01 Mar 2025

Benjamin

Staff was really nice and very accommodating but the only thing is I requested for a make up room service wasn’t clean enough.

2/10

Poor

27 Feb 2025

Jong Kwan

Overall was close to the location that we needed to go to. Other than that not many positives. The staff was friendly but did not help at all when I requested for them to contact the room above to quiet down. The walls and floors are super thin so be prepared to hear some noises, couldn’t sleep at all.

Leisure Friends

10/10

Exceptional

25 Feb 2025

David

Very clean

Leisure Partner

2/10

Poor

16 Feb 2025

Chathu

not a good customer service, was not so comfortable, not so nice and clean, poor managements, good breakfast though

8/10

Excellent

16 Feb 2025

Cessely

The bed was really spacious, the wall picture behind the bed was amazing. However, the heater in the bedroom was not working and it was cool and the shower faucet was broken. Overall it was ok

8/10

Excellent

15 Feb 2025

Nancy

Great customer service.

Business Family_with_children

6/10

Pleasant

27 Jan 2025

Alejandra

This room was ok, but I didn’t like that it says that they provide breakfast and they only had coffee and tiny muffins. Cereal with no milk. So basically they don’t have breakfast.

Leisure Partner

2/10

Poor

23 Jan 2025

Joaquin

Unregistered guest access

Hotel gave someone unregistered a key to my room while I was gone

6/10

Pleasant

19 Jan 2025

Abel

Check in was easy and informative. The room smelled and looked clean but I noticed the pillows were off to the side of the bed and with no pillowcase ls. Upon further inspection 1 of the 4 pillows was clean and had the pillow case under it. The other 3 had yellow stains on them and in had cigarette holes. I called front desk and told hey came right away to replace them but I almost considered leaving but it was already late for me. The room walls had some graffiti on it and the furniture piece that was under the TV was cracked in the corner and and I just hope i do not get charged for it.

Self

2/10

Poor

12 Jan 2025

Eugenia

Very unsafe

Leisure Family

6/10

Pleasant

07 Jan 2025

Michael

Nvm