Creta Palace, A Resort to Live

Greece , Crete
RETHYMNON AREA, Missiria
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50 reviews shown

10/10

Exceptional

31 Oct 2025

John

Incredible staff! They can’t do enough for you and very polite! Hotel is beautiful and well kept! Very large pool and great Beach with amenities

Leisure Partner

8/10

Excellent

23 Oct 2025

Arthur

Property is outdated. Bathroom and entrance room in our bungalow has dingy lighting, fruit flies all over and a broken window latch. The shower is from the 80’s. Definitely will not be coming back. There are much better options in Rethymno for this price range.

Leisure Family

6/10

Pleasant

01 Oct 2025

Nikita

We booked sea view for 6 nights but didnt get sea view for full stay (only got for 2 nights but then shifted to another room with no sea view at all).
Hotel was clean and housekeeping staff cleaned room so well everyday.
Food was good too.

Leisure Family

10/10

Exceptional

27 Sep 2025

Valerie Sarah

Table and chairs on our own patio surrounded by beautifully tended gardens - perfect for the beginning and end of each day - staff were excellent

Leisure Family

10/10

Exceptional

23 Sep 2025

Vijay

Creta Palace

Great setting and great service
Incredible Staff
Excellent clean beach with loads of sunbeds

Friends_and_family Family

10/10

Exceptional

19 Sep 2025

Dana

We had an excellent stay for a 4 day wedding. Staff was very attentive and service was incredible! Food was amazing.

Leisure Family_with_children

10/10

Exceptional

08 Sep 2025

Sadhna

Property on its own beach.
Felt safe for children.

Leisure

10/10

Exceptional

06 Sep 2025

Leila

The location was very convenient, right in the middle between Heraklion and Chania. The property super nice and clean and safe and the staff very friendly, especially Masia. she was ready to help with any question we have and made us feel like home. We loved the ambiance, kids, parents, grandparents and couples were all having fun . The swimming pools were gorgeous and the beach very nice and clean. The restaurants very nice. the breakfast menu and breakfast area were great! The little market on the property was very convenient. We had a great vacation!

Leisure Partner

8/10

Excellent

24 Aug 2025

Sarah

This is a five star hotel and is as slick and polished as you might expect, with staff on hand to help with any and every enquiry or request, and a large imposing lobby and restaurant area. Grassy areas around the various accommodation blocks provide welcome coolness thanks to sprinklers. It's a sprawling complex with a family-friendly feel and also facilities more suited to adults i.e. the bars and Spa. Room location is a big factor in terms of how quiet or pleasant a stay you'll have as some rooms are very close to the small commercial area or the children's swimming pool. Rooms below ours had a direct view (and noise) of the air conditioning fan units behind the Spa. We had a standard 'Bungalow with Sea View', in reality a small apartment in a two-storey block. Although well maintained, decorated and clean, it is apparent that the concrete on the balcony is breaking down, and in the room the bedhead had a hole in it and the 'mirror' surfaces have degraded a lot around the edges. The door doesn't fit properly either, and you can see that other rooms have the same problem, with light spilling out around the doors at night, and sound travelling further than it should. These may seem petty details but for a luxury brand it is poor. A very comfortable bed and quiet air conditioning meant that we slept well in spite of the occasional sounds from neighbouring apartments. We only had breakfast, which was good but not great. Be aware of €15 a night sustainability charge.

Leisure Family

8/10

Excellent

09 Aug 2025

Sophia

Super friendly helpful staff. Beautiful grounds ! Best beaches are south of the Rethymno.

Leisure Family_with_children

10/10

Exceptional

28 Jul 2025

Mark

The most wonderful staff you will meet. I felt truly welcome at the hotel. We will miss Christof and Nefeli.

Leisure Family

10/10

Exceptional

24 Jun 2025

Andreas Michael

Loved this place, staff, buffet

8/10

Excellent

08 Jun 2025

Ashvina

Friendliness of all staff, lovely location & food, long sandy beach which was lovely for morning walks, amazing sunsets

Leisure Family

10/10

Exceptional

27 Oct 2024

Gary

Clean comfortable hotel with a lovely beach.
All inclusive breakfast offering a magnificent variety of foods.
Lots of very attentive staff.

Leisure Partner

10/10

Exceptional

11 Oct 2024

stephen

We stayed in one of the villas with a pool. It was amazing!.
Great service, very attentive, room staff were fantastic and thorough.

The villa was super relaxing, just a few steps to the beach or chill out in our own pool.

We enjoyed it.

Leisure Partner

10/10

Exceptional

09 Jul 2024

Katharine

We loved our stay at Creta Palace, it was our honeymoon and the hotel so kindly upgraded us to a family suite on arrival which was beautiful.
The facilities are great and perfect for our 2 year old, she loved the pool and beach.
The staff were so kind and friendly - thank you so much for making it so special!

Leisure Family_with_children

10/10

Exceptional

29 Jun 2024

Finola

Outstanding and memorable stay with Creta Palace

Absolutely incredible from arrival to departure. What stood out for us was the friendliness of all staff, the cleanliness of the whole place, the maintenance of the grounds and the quality of the food. We only did breakfast but wish we had done all inclusive. Absolutely outstanding and exceptional service. A nice touch was the offer of drinks on arrival. The hospitality all around was amazing and we already can't wait to return. Thank you

Friends_and_family Family

10/10

Exceptional

05 May 2024

Douglas

Great accomodation.

Great staff, and comfortable room. Breakfast was good, but slipped up on a few points, like forgetting to switch on plate heater, so breakfast soon went cold.

Partner

6/10

Pleasant

05 Sep 2020

Michael

Definitely not 5 Star! Extremely grumpy staff

This was our first time staying at a Grecotel after hearing many positive things. We booked a junior suite which was meant to come with a sofa with pillows as depicted in the photos but instead it came with a sofa bed that was as hard as a rock. There was no desk and the bed was lumpy and caved in the middle but fortunately they changed it for us. For some reason every single day they removed the flat sheet off the bed and we had to make the bed all over again ourselves. We asked them repeatedly to stop removing it but nobody listened. The room was very outdated and is in need of renovation. It was impossible to black out the room even after they changed the curtains for us so we were woken up early every day by the light. As mentioned the rooms are outdated so there is no soundproofing at all and you hear all the noises especially children. Generally you would think that during COVID the staff would be upbeat/happy and positive to have work but instead almost all of them (apart from two great staff members) looked grumpy and seemed to be permanently sulking. Even when speaking to them in Greek it didn’t change their mood. The second (kid’s) pool was closed which was not communicated on Hotels.com. This meant the main pool was jam packed full of children. To make it worse, on our first day a child made a poo in the main pool and they had to close it!

Partner

10/10

Exceptional

16 Oct 2019

Pat

The staff was really amazing friendly and kind
The room was clean but the cover was ripped and old

Leisure Family

8/10

Excellent

11 Aug 2019

Verified traveler

We booked the hotel assuming the beach is sandy based on the pictures, however beach strip near the water, including the entrance to the water has about 2-3 meters of stones.
We were not satisfied with the quality of the room - our prearrival requests (placed 6 months in advance) for a ground floor room was not honored. The other party in our group did get a room from a lower standard than the one was booked.
The children’s room had a vasp/yellow jacket nests and we had 3-4 yellow jackets in the room every day and the staff could not be bothered to do anything about it, despite multiple notices.
The staff at the hotel was extremely friendly always. The breakfast buffet is of excellent quality.
We received outstanding service every day at the beach bar restaurant which we enjoyed very much!

Friends_and_family Family_with_children

10/10

Exceptional

26 Jul 2019

Mohamed

Love it!

It was our honeymoon and we mentioned that to the staff, they made our trip super amazing on every level!

Partner

10/10

Exceptional

11 Jun 2019

Verified traveler

A beautiful hotel. Really welcoming and child friendly without being overwhelmed by children. Great kids club. Excellent food.Beautiful beach and pools with plenty of space to sit by them. Evening entertainment was good quality and not too touristy! Staff very friendly and helpful.
Couple of minor niggles - sheets on our bed didn’t fit properly so scrumpled up overnight. This was a recurring problem suggesting they had the wrong size of sheet for the mattress.
Really sharp corner in our family room by sofa - our daughter cut her foot on it.

Leisure Family

6/10

Pleasant

31 May 2018

Abs

It could be very good but at its current state it’s suffering from a huge identity crisis... not a 5 star! If you are going with small kids, read below.

Reviews can be very subjective and for the benefit of people who are reading this review, I think it’s important to highlight that we usually stay at hotels such as Starwood, Shangri-La, Hilton , etc. We also stay at small boutique hotels but it would be incomparable and not fair.

What’s good?

-location- 10 mins taxi to old town and few decent restaurants.
-staff- very friendly and helpful.
-private beach- decent beach and good facilities but again, not a 5 star.
-breakfast- great choice and the quality is good... however they need to change their coffee beans, it’s pretty bad.
-adult entertainment - 5 star quality, we loved it!
-great fish restaurant and bars.

What’s bad?

- What they fail to highlight in any of the booking sites is that there are two parts to the hotel- the old building and the new one. They’ve tried to “upgrade” the old rooms but still the same shower, furnitures, etc. We got moved... they did try to charge us extra but I wasn’t having any of it.
- The kids swimming pool- simply disgusting! I can’t believe this facility is even open... The hotel is 30 years old next year and I don’t think they’ve touched it since its opening. There was no way I would let my kid in that pool!
- There is another pool but it’s more for adults and it’s not heated.
- Restaurants- this is good and bad. Sky bar is v

8/10

Excellent

29 May 2017

peter

Generally very good facilities. Main dining room good for breakfast although staff appeared rather overcome at peak period, in the evening the buffet dinner was very poor value for money. Other restaurants in the hotel were expensive but much better value for money.

Partner

10/10

Exceptional

08 Oct 2016

Jeremy

Good pool service. Great breakfasts. Overall would go back

Partner

10/10

Exceptional

09 Jun 2015

Neil

Wonderful place

The hotel is fantastic. Staff are very friendly and helpful.
Breakfast is excellent. This place is especially good for children.
Shop on site is very handy.
Only bad thing is we had booked a bungalow room, which in fact is just a room that is not part of the hotel and not very big.

Family

10/10

Exceptional

19 May 2015

Jeannie

An absolutely fantastic stay.

Our holiday surpassed all expectations. The staff at the hotel are extremely friendly and the hotel grounds and beach are kept in excellent condition - very tidy indeed. It was a truly relaxing 7 days and we have no complaints, only praise.

Upon arrival we were greeted with a warm welcome, towels to freshen up, and a cool drink - exactly what you need after a long journey. We were upgraded to a more spacious room which was a very pleasant surprise.

Breakfast is a delicious buffet, wonderful when you sit outside.

The aim is to return next year!

8/10

Excellent

03 Jun 2014

Verified traveler

pleasant stay

Lovely staff, beautiful beach. Reading lamps in bedroom inadequate. Appeared to be very child-friendly. Loungers great but beach towels skimpy. Excellent to have a mini-market on-site.

10/10

Exceptional

04 Aug 2013

Tracey

beautiful and luxurious Hotel

A luxurious hotel with lovely views and surroundings. Clientele are predominantly Russian and prices within the Hotel are expensive. Staff are excellent and speak good English. Excellent aqua-fit tutor. Good kids club for younger children but not so good for teens.
Very enjoyable stay but lack of English people in the Hotel was disappointing for younger family members. Fabulous pool and beach.

Family

10/10

Exceptional

20 May 2013

Verified traveler

“Fantastic service

no WI FI in the room

2/10

Poor

13 Aug 2012

Psarros

Far from a palace

The bed felt like a cardboard box. The food was of low quality. Two out of the three nights the hotel lost power and the room was unbearable. Not to mention the hotel has no internet.

10/10

Exceptional

19 Oct 2025

Nadine

Bester Service | familiäres Feeling | essen hervorragend |

Leisure Family_with_children

10/10

Exceptional

13 Oct 2025

Susan

Wir waren als Familie im Herbst in diesem Hotel und haben uns insgesamt sehr wohl gefühlt. Die Anlage ist sehr gepflegt, die Zimmer sind sauber und modern eingerichtet. Das Essen war sehr gut – sowohl das Frühstück wie auch das Abendbuffet waren abwechslungsreich und von guter Qualität. Besonders gut hat uns das Essen am Strand gefallen – tolle Atmosphäre und sehr lecker!

Einziger Minuspunkt: Die Pools sind leider nicht beheizt. Bei den herbstlichen Temperaturen war das Wasser ziemlich kühl, was schade war, v.a. für die Kinder.

Trotzdem können wir das Hotel bestens weiterempfehlen

Leisure Family_with_children

10/10

Exceptional

19 Sep 2025

Alina

tout était au top!

Leisure Friends

10/10

Exceptional

17 Sep 2025

Alessandro Marco

—

8/10

Excellent

07 Sep 2025

Roland

Anlage ist sehr schön, Strand nicht weit entfernt. Familienfreundlich . Fittnesprogramm. Leider die Liegen in der Früh mit Handtücher belegt. Ist leider meist überall so.

Leisure Family

10/10

Exceptional

28 Aug 2025

Camille

Great hôtel, family bedrooms for 5 are super, and the buffets are Amazing in terms of quantity and quality !

Leisure Family

2/10

Poor

22 Aug 2025

Adel

perte d'argent

Leisure Family

6/10

Pleasant

21 Aug 2025

Idris

Overrated 5 stars hotel .

Leisure Family

8/10

Excellent

01 Jun 2025

Heiko

Tolles Hotel…

Wunderbarer Aufenthalt, sehr nettes Personal und gut ausgestattete Zimmer. Es hat an nix gefehlt . Das einzige was ab und zu nervte war die musikalische Beschallung am Strand und in der Bar. Weniger Lautstärke wäre schön gewesen.

Partner

10/10

Exceptional

30 May 2025

Caroline

Beautiful facilities. Clean and practical.
Friendly, helpful staff.
Close to attractions (other beaches, wineries, Retymno, etc.) and located on a beach.
Great for traveling with toddlers and children.
Excellent food, featuring local products.
Amazing breakfast.

Leisure Family_with_children

10/10

Exceptional

29 May 2025

Benedict

Very good for families with children

Leisure Family

10/10

Exceptional

24 Apr 2025

Udo

man fühlt sich gleich sehr wohl, Urlaub eben

Leisure Family

6/10

Pleasant

16 Aug 2024

Chiara

L’hôtel nel complesso è carino .
La camera e’ spaziosa e rinnovata .
Scarsa pulizia , per esempio sul terrazzino , e nelle aree comuni.
La piscina e’ molto vecchia e andrebbe ristrutturata .
Servirebbe un altra piscina magari per adulti.
L hotel e’ abbastanza piccolo e non c’è molto da fare.
I ristoranti molto belli , si mangia da Dio , tutto è fresco.
Il bar in spiaggia e la spiaggia sono carini.

Leisure Family

10/10

Exceptional

03 Jun 2024

Norbert

Wir haben uns sehr wohl gefühlt.

Leisure Family

8/10

Excellent

16 May 2024

Julia

Der Strand/ Meer ist nicht optimal für kleine Kids. Unser Familienzimmer war sehr weit weg vom Kids Club und Familienpool … aber einfach ein tolles Zimmer (groundfloor)
Ansonsten ist das Hotel TOP!
Würde wieder über ebookers buchen!

Leisure Family_with_children

10/10

Exceptional

29 Apr 2024

Willem Dirk Torsten

The hotel is excellent, as well as the staff. We really enjoyed our stay and will certainly return one day.

Leisure Family

10/10

Exceptional

02 Oct 2023

Minna

Erittäin viihtyisä hotelli aivan rannan tuntumassa ja erinomainen palvelu.
Ihana aamiainen.
Vehreä ja hyvin hoidettu allas-ja ranta-alue.
Hotellin käytävän äänet kuuluivat huoneeseen. Huono äänieristys.

Partner

10/10

Exceptional

26 Jun 2023

VASILIKI

Unique hotel, wonderful spaces, friendly and helpful staff!!!!
The best holidays!!!

Leisure Family_with_children