Grecotel Plaza Beach House

Greece , Crete
RETHYMNON, Ari Velouchioti, 60
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20 reviews shown

8/10

Excellent

20 Nov 2025

ian

Clean room, attentive staff

Partner

10/10

Exceptional

28 Sep 2025

Chanelle

The Staff at this resort are amazing. Very helpful and friendly and accomadating. They speak really good english. Service was amazing

Leisure Friends

8/10

Excellent

03 Oct 2024

Katherine

Lovely hotel, great staff, so close to the beach, good breakfast - thank you for a wonderful stay

Leisure

10/10

Exceptional

20 Jul 2023

Nick

The Staff was very friendly and very welcoming. Rooms are also a nice size. The breakfast buffet also has a great spread every morning!

Leisure Family

4/10

Poor

02 Sep 2019

Verified traveler

Not deserve the brand of Grecotel
No privacy between each room
Threadbare room conditions
Staff generally friendly
But some nervous because of complaints by guests
Everything being management's fault
Not worthy of over 200€ per night
Don't come
No parking space

Leisure Partner

6/10

Pleasant

06 Jul 2019

Family hotel, located across from the beach, good breakfast. Property grounds are ok, rather small pool, rooms are clean, but slightly outdated. Very family oriented.

Friends_and_family Partner

10/10

Exceptional

06 Aug 2015

Sakis

Great family hotel

This is a great hotel for relaxed family holidays. Nice facilities, great welcoming staff and very accomodating.

10/10

Exceptional

05 May 2014

Verified traveler

Amazing hotel, fantastic Staff!

A very good choice for a holiday in Rethymno. I visited this hotel for business and it was very conveniently located very close to the center but in a quite area with other hotels and amenities next to it. The beach is right across the street from the hotel. Towels and sun beds are free of charge. Rooms are very spacious and clean. Hotel staff is very friendly, helpful and welcoming. The manager at the breakfast buffet is amazing! Overall a great hotel and highly recommended.

4/10

Poor

19 Jun 2011

The Spa between a wall, road and mini mart

The hotel gives the impression it is a spa enviroment in a lovely beach setting. Fact it is crammed between another big hotel and a mini mart on a very busy 2 lane road with the beach on the other side. We knew about the road, but its description did not include being the main road with huge and non stop tour buses. The road is also lined with mini marts and budget resturants and bars and hotels. The staff at Plaza \"spa\" is pleasant and helpful and one of its best assets. The 1 bedroom apartment we booked based on the wed photos, was sparce with no sofa only beds to sit on. Nothing like the photos. We stayed in that room because it overlooked the ocean and the road, better than being in the back with nothing to look at but the many beach towels and underwear hanging over the balconies. This could have been Naples. The room was quiet only with the balcony door closed. So much for ocean breezes.
I booked with hotel because the Grecotel has a rep for luxury properties. This one is NOT. After we returned I discovered it was also a timeshare. Very disappointing. I should have done more research, but I took the Hotel.com and Grecotel websites at face value. I did not \"buy\" the additional cost breakfast option for this hotel and the comformation clearly stated Breakfast not included. Turns out is was free with the room, but we didn't know it until we tried to pay for coffee at the last of our stay.
Fortunately, this hotel was the only booking mistake I made in a 4 week trip.

10/10

Exceptional

23 Apr 2026

Rick De

Zeer schoon, mooi en luxe hotel voor een zeer betaalbare prijs. Zeer vriendelijk en behulpzaam personeel. Mooie centrale ligging.

Family_with_children

2/10

Poor

16 Sep 2025

Halima

Subject: Request for Compensation – Stay at Grecotel Plaza Beach House

Dear Sir or Madam,

I am writing regarding our recent stay at the Grecotel Plaza Beach House in Rethymnon, from 6-11 august, during which we booked a “Petit Loft Maisonette” for 5 nights.

Unfortunately, the experience fell far short of the standards expected from an establishment of your reputation. Below is a summary of the main issues we encountered:
•First room: extremely noisy, located on a very busy street. It was impossible to sleep before 2 a.m., and we were woken up at 8:30 a.m. by honking buses — partly due to a trash bin left in the road by hotel staff.
•Room change request: I was initially told that no other rooms were available. However, after insisting, an alternative was suddenly found — proving that this claim was false.
•Second room: in unacceptable condition:
•View of an abandoned building and a parking lot
•Suspicious stains resembling vomit on and in front of the door. Only the floor was cleaned after I requested it; the door remained dirty.
•Severely damaged mattress, with visible mold and burn marks (photos available). This raises serious concerns about whether there had been a recent attempt to treat a bedbug infestation.
•Broken patio door in the children’s room, which did not lock and opened directly onto the parking lot — a significant safety risk.
•Meeting with the manager: I was told again that there were absolutely no other rooms available for 2 more nights.

8/10

Excellent

24 Jul 2025

Kenneth

Lækkert hotel, manglende pool til teenagere.

Lækkert hotel og fantastisk beliggenhed. Dog mangler de en pool fra unge mellem 6-18 år, da de unge ikke må benytte den lækre pool. Den pool de kan benytte er en pool, hvor de små børn på ca 4 -6 år bader og der er skrig og skrål. Det varmet kæmpe minus for vores 3 teenager børn.

Friends_and_family Family

10/10

Exceptional

11 Aug 2024

Philippe

Hôtel très sympathique proche de Rethymno mais situé dans la zone calme du bord de mer
Personnel au petit soin
Petit déjeuner buffet très bon le repas du soir moyen en revanche

8/10

Excellent

11 Aug 2024

Nikolaos

Insgesamt eine schöne und ruhige Hotelanlage. Die Kinder konnten die Anlage alleine erkunden. Tolles Frühstücks-Buffet mit regionalen Produkten und super Service.

Leisure Family_with_children

10/10

Exceptional

03 Nov 2023

Michael

Top Hotel, jederzeit wieder

Das Hotel liegt ca 40 min zu Fuß von der Stadt entfernt, aber direkt über die Straße ist der sehr gepflegte Sandstrand.
Das Hotel besticht durch eine sehr schöne Ausstattung, Pools und extrem freundliches Personal. Ebenfalls ist das Frühstück außergewöhnlich und lässt keine Wünsche offen.
Das Zimmer war über 2 Stockwerke mit kleinem Gästebad und einfachen Betten unten.
Oben wunderschönes Bad und komfortables Doppelbett.
Zimmer war bei Erstbezug nicht ganz perfekt geputzt( haare unter Decke, große Kaffeflecken rund um Mikrowelle..), aber die Zimmerreinigung während des Aufenthaltes top.

Friends_and_family Family

10/10

Exceptional

25 Sep 2022

Torbjørn

Fin ferietur

Fantastisk fint hotell med flott beliggenhet. Elsket at stranden var rett utfor døren. Eneste minuset var trafikkert vei veldig nærme. Topp betjening. Deilig frukost

Partner

6/10

Pleasant

10 Aug 2022

Fabrizio

Foto del sito non completamente realistiche (sia per la location sia per le stanze). Il personale di sala era molto cordiale e gentile. Colazione ottima. Purtroppo l’albergo è separato dalla spiaggia da una via trafficata. Le piscine sono piccole e non valide per nuotarci. La nostra camera (per 4 persone), aveva doccia con tenda doccia da cui fuoriusciva l’acqua direttamente sul pavimento, che quindi era sempre bagnato con anche tappetini tutti bagnati. Luci al neon in ambedue le camere da letto. Nessuna luce per leggere nella seconda camera con letto a castello. Parcheggio quasi impossibile per strada e l’albergo non ha un parcheggio. Note positive: personale di sala gentilissimo. Spiaggia con ombrelloni e teli a disposizione, con servizio drinks e pasti portati direttamente all’ombrellone da personale attento e veloce.

Leisure Family

8/10

Excellent

06 Aug 2019

Peter

Uacceptabel sovesofa - ellers udemærket

Ekstra sengen (sovesofa) var ekstremt ringe !
Dobbelt sengen var skøn !
Der var en verden til forskel i mellem de 2 senge

Skøn hav udsigt

Family

10/10

Exceptional

19 Jun 2019

Nina

Rekommenderas!

Trevlig och hjälpsam personal. Tipsade om fina ställen att åka till. Bra frukost! Lugn och skön atmosfär. Ett plus att solstolar ingår även på stranden. Det enda negativa var att det var en bit till Gamla stan.

Family

10/10

Exceptional

13 Jun 2019

Rado

Tte es exelant....gentillesse.....souriants....professionnels...
Extraordinaire.....propreté....sécurité..... Établissement
En croyable très simpa.......extra calme.... Bien placée ..
personnelle chaleureux....attachant..... Inoubliable.....
....etc...etc..... Semplement ça il feau voir et faire l'expérience. Ça donne envie de revenir tout le temps

Leisure Partner