Town & Country Inn and Suites

10/10

Exceptional

03 Jun 2026

Juan

A++++

Family_with_children

10/10

Exceptional

02 Jun 2026

Carlos

Great service. Awesome place.

Friends_and_family Family

6/10

Pleasant

02 Jun 2026

patsy

Everything!!!!

4/10

Poor

01 Jun 2026

Gerald

Rooms are clean and well maintained. I would never want a room next to the pool again. When we went to breakfast at 10 am we were asked if we had a reservation, and were the ONLY customers in the place. We didn't want another $45 breakfast at 10 and wanted to buy a quick breakfast Monday and went to your market where bananas are $3.50 each.. CRAZY

Partner

10/10

Exceptional

01 Jun 2026

ALBERTO

Great family hotel.kids loved the slide.

Friends_and_family Family

8/10

Excellent

01 Jun 2026

Perphelia

My granddaughter really enjoyed it, there were many other kids there that she played with. The pool was over packed, not sure if it a day thing or conference. They had food there to order/patio, coffee, drinks, or just hang out. Our room was good, loved the theme.

8/10

Excellent

31 May 2026

Sergio

It’s really nice huge resort & it’s great if u have kids

Partner

10/10

Exceptional

31 May 2026

Monica Gabriela

Everything kids friendly

Friends_and_family Family

6/10

Pleasant

31 May 2026

Cynthia

Low water pressure in the bathrooms and the toilet clogged.

10/10

Exceptional

31 May 2026

Maribel

Beautiful place great for kids and adults and all the food was DELICIOUS

Friends

10/10

Exceptional

31 May 2026

Renolda

Great place that has literally everything from the hotel stay to all the available amenities!

Family_with_children

10/10

Exceptional

31 May 2026

Steve

Amazing stay. Perfect for families with kids. We will be coming back!

Friends_and_family Family

10/10

Exceptional

30 May 2026

Shannon

Very nice place to stay with easy access to freeways, food and shopping. The hotel was very nice!

2/10

Poor

30 May 2026

vanessa

First off, this is my favorite property. I stayed here last year and completely fell in love with the view. So when my fiancé asked what I wanted to do for our anniversary, I said I wanted to come back here. We drove 12 hours for this trip specifically because of how much I loved this place.

When I checked in, the lady at the front desk was very kind. I told her it was our anniversary and she gave us a $50 food credit. We checked in a little early, and I explained that the main reason I came back was for the view. She told me the rooms I wanted were not clean yet, but she offered another room in a different tower with a pool view. It was not what I expected.

After getting to the room, the view was not what I expected, so I called the front desk and spoke with a man named Jason. Unfortunately, the entire interaction went downhill from there.

Jason was rude, condescending, and argumentative from the moment he got on the phone. He repeatedly told me that because I booked through a third party, I “got exactly what I booked” and basically implied it was my fault for “trying to save money” instead of booking directly through the hotel. Instead of trying to help, he argued with me the entire conversation.

I explained that I drove 12 hours specifically for the view and simply asked if we could be transferred to the room type I originally wanted. He told me it would cost an additional $60. I explained that the front desk agent had already mentioned moving us at no charge.

Friends_and_family Family

10/10

Exceptional

30 May 2026

Stephanie

Great place to take a family and chill! The rooms are spacious, and the pool area is lively!

4/10

Poor

29 May 2026

Megan

It definitely is a family hotel! Complete with allllll the kids that do not have parental control/supervision.
We stayed Memorial Day weekend, was “controlled” until it was nighttime and apparently many adults just didn’t want to parent anymore? Idk but there were many fights, throwing glass off the balconies (ALOT), and police called.
Idk how “family friendly” that is but I definitely won’t be coming back due to that fact. We don’t do that in my family. I saw kids just tearing apart signs.
Anyways, the pool opens at 7AM, there was not ONE single worker in there Monday morning (Memorial Day) to clean the pool until 7:20 and even that he was only picking up towels. It wasn’t til 10:20am that all the old food(that the birds didn’t get to), to go boxes, towels, and just literal trash was all picked up. INSANE
I have never stayed at a hotel that didn’t start cleaning at 7am.
Do better, control better, clean better.

Family_with_children

8/10

Excellent

27 May 2026

Delaney

Overall our stay was great. It is an older hotel/resort that is more newly renovated. Our room was very nice, spacious, and had a great balcony that overlooked the pool. Lots of things nearby in walking distance which was a plus. The on-site restaurant (Lapper) was delicious as well.
The only down side was the condition of the pool area. There was food/drink/trash left lying everywhere in the pool and hot tub area. Some that even fell into the hot tub. Lots of unsupervised kids in the hot tub. It was Memorial Day, however I did not see staff picking up any of the trash. Seagulls got into the left out food as well, causing them to swarm the pool.
Overall I really liked our stay here, but the pool/hot tub situation took away a star for me.

Partner

10/10

Exceptional

26 May 2026

Ramon Benjamin

Clean room

Family_with_children

10/10

Exceptional

26 May 2026

Regan

Staff were great! Huge property!

Family_with_children

4/10

Poor

26 May 2026

Erin

If you want to stay at an overpriced MOTEL, this is your place. On top of what you pay, how does a $68/day bill sound for parking and a discretionary fee?

The rooms suck, beds are terrible. The bathroom was very small.

Family_with_children

8/10

Excellent

26 May 2026

YVETTE

The atmosphere was pleasant

Family_with_children

8/10

Excellent

25 May 2026

Carly

The staff is fantastic. Just lovely people who work there! From the front desk to the Market- great staff! The property is older and could use a refresh. Our room was clean but old. The bathroom definitely needs makeover

Family_with_children

8/10

Excellent

24 May 2026

Diane

We enjoyed our stay at Town and Country Resort. They have a lot of activities for kids that my children loved. Service was a little slow when we were waiting for food and drinks at the pool but it was Memorial Day weekend so all things considered it wasn’t too bad. Easy checking in and checking out. Would definitely come stay here again.

Friends_and_family Family

10/10

Exceptional

23 May 2026

Lisa

Resort was peaceful and clean. Good food at Arlo. Wonderful service.

Friends

4/10

Poor

18 May 2026

Matthew

Hotels.com was AWFUL
Hotel staff helped fix what they messed up.
The rooms were SMALL the bathrooms even smaller

Friends_and_family Family

6/10

Pleasant

18 May 2026

Phil

The amenities are a shock when you walk through the front door…..wow factor

Thousands of 6 to 15 year-old girls and their moms and costume suitcase pushing dads descended on the property for a dance convention. Apparently the fifth one in 2026. Girls turning cartwheels on the lawn, 25 10 -year-olds in the hot tub and the wait for the elevator to the rooms was awful.

We ended up walking multiple times up and down for the fifth floor room. Certainly not what I had planned on spending $450 a night for.

Before booking, call the hotel and see if there’s another on-site convention because you’ll want to book a different hotel if there is…….

The amenities are nice, but can’t withstand all of those people all on the same schedule.

The DJ is way too loud and way too close to the monkey bar that you can’t even have a conversation. The staff at the monkey bar are slow.

Had to return to the front desk multiple times because they didn’t activate all of the room keys they gave us and they didn’t give us parking access on the keys.

The rooms are a standard hotel room. Small and old if you are in the towers. Ours did not have a balcony and was the furthest walk from the main pool.

There are dozens of service charges and taxes added to the bill for San Diego County and the hotel.

I just cannot recommend this place for adults looking for a nice getaway.

Family

4/10

Poor

18 May 2026

randol

this property was unable to accommodate the large dance convention, with thousands of kids and parents as well as other guests. Trying to get service of any kind was a legitimate problem. Not worth it. Food was very expensive and the service was horrible.

Family_with_children

6/10

Pleasant

17 May 2026

Leonardo

Pool is nice.
The main door to the room was hard to open and close.

Family_with_children

2/10

Poor

17 May 2026

Silvy

Think twice before booking for this place!
Staff rude and not helpful.
They all need training on hospitality
Place was somewhat clean;
Good luck in getting great service when you go to any of their dining facilities
Talk about rude waiters thank you
Only restaurant was wonderful and helpful and staff was amazing. Was the restaurant by the pool-Lapper
Worst dining Arlo- they have no idea how to treat people

Family_with_children

8/10

Excellent

12 May 2026

Amber

Weve been to this resort twice now, we do enjoy it. The restaurants are a little pricey but thats to be expected at a resort, there is a mall behind the resort in walking distance with some good options for food to!. My kids love the pool area & with the waterslide it is a fun extra & the lawn games/activities they do is great! The rooms feel a little small but decently clean , the beds/pillows are comfy, my only real absolute worst thing I hate about the rooms is their shower set up in the bathroom it does not have a closing door or curtain its only half covered by glass & then open so especially with kids the entire bathroom floor just gets absolutely soaked & it is just so gross to have a soaking wet bathroom floor, I kept requesting extra towels to keep putting all over the floor/wiping up the floor. Its just an ick bad design in my opinion. The staff is very nice & helpful.

Family_with_children

10/10

Exceptional

11 May 2026

Dorian

Fun place to stay!

Self

6/10

Pleasant

10 May 2026

Elizabeth

The room was clean. The set up.of the shower is very inconvenient. It was a last minute stay. I was expecting it to be more since it's a resort. I wouldn't stay there again.

Family_with_children

10/10

Exceptional

10 May 2026

Juan

Property to big parking space to far away

10/10

Exceptional

09 May 2026

Kayla

We had a wonderful stay at this property for a dance competition weekend. Everyone on staff was amazing, friendly, and helpful. The property was clean and beautiful. We would definitely stay here again.

Family_with_children

10/10

Exceptional

07 May 2026

ROB

Great place and friendly staff.

Self

6/10

Pleasant

05 May 2026

Lola

Room missing a chair
Handle on Toilet upside
Outlet did not work, could not charge
Too many events at once, made it difficult to get food or coffee

10/10

Exceptional

03 May 2026

Sarah

Always an amazing time for the kids!

Friends

8/10

Excellent

03 May 2026

Leah

Great location, rooms are comfortable and clean. The bed is awesome. Shower is great, too. Awesome water pressure and got hot immediately. There is no hair dryer! Make sure to bring yours if you use one. Plenty of space and plugs. Balcony was lovely, too. It can get loud though if there are a lot of kids in the pool. I didn’t use the pool, but it’s big! Really nice hotel. Would totally stay again.

Self

10/10

Exceptional

02 May 2026

Marbel

Clean rooms. Staff really help full

Family_with_children

10/10

Exceptional

28 Apr 2026

Ryan

Awesome property. Awesome staff. ET at the front desk is great! Thanks so much for having us!!

Business Family_with_children

10/10

Exceptional

27 Apr 2026

Elaine

Such a nice little spot to getaway. So convenient with all the restaurants near or on the property. Great place

10/10

Exceptional

26 Apr 2026

Sean

Pool was just what we were looking for

4/10

Poor

24 Apr 2026

Vu

There were no drinking glasses in the room; when I asked the room service attendant, she didn't understand English.

Partner

10/10

Exceptional

24 Apr 2026

Nanette

Everything was wonderful. Pet friendly. Great food and drinks . The staff is excellent.

Partner

10/10

Exceptional

22 Apr 2026

Darcy

A tv in the lobby area would be great for those that don’t want to disturb their significant others week am I a. Shared room. Lobby coffee service super helpful for elderly.

10/10

Exceptional

20 Apr 2026

Christopher

One of the best hotels I’ve ever stayed at. Reminds me of a resort

4/10

Poor

20 Apr 2026

Melanie

Would not stay again. Good for families perhaps.
Room was poor quality.

Self

6/10

Pleasant

19 Apr 2026

Amy

Most of the staff were really nice, and the text feature to get help and support is great! We enjoyed the pools and overall feel of the hotel, but the hallways are outdoors and sound echoes a bit. We had loud people above us who were up very late at night, so we had to contact the front desk two nights in a row. There was also an issue with our bathroom door, which didn't close all the way.

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Olga

It was an amazing experience

4/10

Poor

18 Apr 2026

michelle

.

10/10

Exceptional

17 Apr 2026

Jonathan

Loved it

Family_with_children

10/10

Exceptional

16 Apr 2026

Tannya

My family and I had such a beautiful Easter weekend—it was truly a vibe ✨

The pool was so much fun, the staff was incredibly accommodating, and we loved having multiple dining options on the property. We’ll definitely be back.

10/10

Exceptional

14 Apr 2026

Mary

Room was clean, gym was great!

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

Nicolas

Love the vibe. As if in Hawaii

Family

10/10

Exceptional

14 Apr 2026

Jeanine

Everything you need is here. We visit a couple times a year for either Tiki Oasis or a weekend getaway. The property is gorgeous, the food & beverage options are great, and the staff are super attentive. We park our car on arrival, kick off our grown-up shoes, and just lean into the luxuriously chill vibe.

Partner

10/10

Exceptional

14 Apr 2026

Afonso Guilherme

Ver good. Parking was expensive, but place was great!

Friends

10/10

Exceptional

13 Apr 2026

Norman

Really enjoyed our family vacation here and will definitely go back when we get another opportunity.

For new comers.. please note that there's daily parking and hotel service fee..

Overall.. excellent stay!

10/10

Exceptional

13 Apr 2026

Magaly

Perfect getaway. Super family and pet friendly

Partner

10/10

Exceptional

13 Apr 2026

CUONG

N/A

Partner

10/10

Exceptional

12 Apr 2026

Tracy

Great amenities and excellent staff

Family_with_children

10/10

Exceptional

12 Apr 2026

Ana

We loved our stay in this place..
Very clean rooms, healthy ambiance for the kids. The activities and entertainment they provide are a plus.
I highly recommend this place.

Family_with_children

10/10

Exceptional

12 Apr 2026

David

Clean rooms, clean pools and plenty of room to lounge, various options for food. The place overall was clean with many places to grab a drink.

Friends

10/10

Exceptional

12 Apr 2026

Juan

Yes

10/10

Exceptional

11 Apr 2026

Annette

Amazing location and service

Business

10/10

Exceptional

09 Apr 2026

Dannla

Had a great stay. The kids enjoyed the pool and the waterside. The gym was well equipped as well.

Family_with_children

10/10

Exceptional

08 Apr 2026

Leslie

Lots of things to do…Fire pits were wonderful

8/10

Excellent

07 Apr 2026

Robin

Staff were very friendly and helpful. All requests were handled very efficiently.

Family_with_children

8/10

Excellent

06 Apr 2026

Amadou

Good

Partner

10/10

Exceptional

06 Apr 2026

Audella

Fun place to stay I loved our room had a fire pit.

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Karin

Amenities are great

Self

8/10

Excellent

04 Apr 2026

SARHAD

The rooms need renovation , the carpet in the room was very old . The check in process took 45 min, they were short on staff. staff were over worked , but really nice .

Family_with_children

10/10

Exceptional

04 Apr 2026

Luis

Clean room. Excellent staff service and the ambiance is great!

Family_with_children

10/10

Exceptional

04 Apr 2026

Luis

Clean room. Excellent service and also the ambiance is great!

Family_with_children

8/10

Excellent

03 Apr 2026

Fabiola

Clean room, remodel and staff was friendly. Could not order room service spotty internet. The neighbors had many kids crying and slamming the adjacent door all night.

Partner

10/10

Exceptional

30 Mar 2026

Amy

Great resort for kids. We visited during spring break. They had events for kids, nice slide and pool, dining areas and place to run around.

Family_with_children

4/10

Poor

29 Mar 2026

Edwin

Pool and restaurants are great. Staff was really good

The rooms were not what we expected they leave a lot to desire they are old and run down maybe even some safety concerns.

Family_with_children

10/10

Exceptional

29 Mar 2026

Alma

Perfect for kids

10/10

Exceptional

27 Mar 2026

Francisco

Awesome customer service.

8/10

Excellent

26 Mar 2026

Emily

My only complaint was the line forever other than that it was great! Loved this hotel!

10/10

Exceptional

24 Mar 2026

Francisco

Overall a great experience. The staff was very friendly, and the overall cleanliness of the resort was great. Check-in was smooth as well as checkout. If I had to pick one negative thing about my experience, it was the fact that there was a cheer event that was hosted by the resort. This allowed the people who were attending this event to have access to the bars, the pool, the restaurants. It was overcrowded. I plan to stay here again in the future, but I will definitely be doing my research to see if they are hosting an event like this. Overall great experience, but I’m hoping my next stay here will not be as crowded.

Family_with_children

8/10

Excellent

23 Mar 2026

Olivia

Great restaurant

10/10

Exceptional

23 Mar 2026

Rachel

Retro feel

Family_with_children

10/10

Exceptional

23 Mar 2026

Rachel

Small room, but still nice; could use better air conditioning during warmer days; Overall a nice property.

6/10

Pleasant

23 Mar 2026

Megan

The hotel property itself was great. However, there was an event going on for the cheerleaders competition, which resulted in being understaffed. Consequently, the pool experience was inadequate.

Family_with_children

6/10

Pleasant

23 Mar 2026

Aracely

Pool closes to early also they had an event today and it was really loud music really early in the morning. They have to be considerate that not everybody was attending that event and just wanted to sleep in for a few room service came knocking four hours or almost 3 hours and a half earlier than the checkout and their check-in is at 4 PM. Very inconvenient for people that are driving very far. I just wanna rest overall. The place is OK. I like that. It has a bunch of amenities like if you need a store they have a market in the resort. That’s about it and please ask before if you have to pay for parking because they do that in the last minute very unacceptable and also you have to pay extra for the cleaning crew. My room was completely clean. Overall, staff was wonderful check-in was easy and to check out was also easy. Can’t complain about that. There’s a lot of good stuff about it. There’s the mall and a bunch of shopping centers right across the street. If you would like to take a walk it’s a lovely walk.

8/10

Excellent

22 Mar 2026

Ivan

Yes

6/10

Pleasant

22 Mar 2026

Nadia

Definitely a resort hotel but there tends to be a lot of people which causes overcrowding in the pool and hot tub. Not sure why there's only one hot tub for hotel as big as this hotel is. Nice but don't know if I'd stay again especially with the added resort fee and mandatory paid parking. Definitely could use an adult only area for pool and hot tub. Also their marketplace gets really backed up when it's busy.

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Alberto

Elevators are really slow and take forever

Partner

4/10

Poor

22 Mar 2026

Gabriela

Do not waste your money on this \"resort\". Not what the website promises. Got a balcony room only to check in and get to the room and have a beautiful view of A WALL. Contacted guest services and they were not help at all, unwilling to move us room. Why have balconies if you have a wall right in front of it. A warning about it would be nice. Went to lunch to lappers only to wait 45 minutes for our food.
Also parking situation is terrible, they have underground parking with no elevator, you have to walk up the ramp with your bags.
Total disappointment
Don't book here

Partner

10/10

Exceptional

22 Mar 2026

Michael

Great stay

Family_with_children

10/10

Exceptional

22 Mar 2026

Matthew Barry

Great location, resort feel

Family_with_children

10/10

Exceptional

17 Mar 2026

Dave

The cutest hotel ever! Everyone was nice and it was super clean

Business

10/10

Exceptional

16 Mar 2026

Vanessa

Love this hotel ! Always a good experience !

Friends

10/10

Exceptional

15 Mar 2026

Orlando

Rooms where clean hotel was excellent

Friends_and_family Friends

6/10

Pleasant

14 Mar 2026

Catherine

Clean room, tiny bathroom though, not the greatest layout with buildings located far away from main entrance. with parking and resort fees more than 350$ per night, it’s not worth it

10/10

Exceptional

04 Mar 2026

Kristi

Family friendly resort. Clean room. Would book here again

6/10

Pleasant

02 Mar 2026

Waniya

I recently stayed at this hotel and had a mixed experience. The staff were truly nice and everyone I interacted with was friendly, welcoming, and very helpful. They went out of their way to answer questions and make sure we had what we needed. The amenities were also a nice touch and added to the overall appeal of the property.

That said, there were a few issues that made my stay less comfortable than I’d hoped. While the room was semi-clean, it could definitely use more attention to detail. The rooms don’t seem to be well insulated, and unfortunately, I was placed below the gym, which made it very difficult to sleep due to noise. Housekeeping was also quite loud in the hallways early in the morning.

Additionally, the pool in the tower area appeared dirty and didn’t seem to be properly cleaned during my visit, which was disappointing.

Overall, the staff and amenities were strong positives, but improvements in cleanliness, noise control, and pool maintenance would make a big difference in the guest experience.

Business Self

10/10

Exceptional

27 Feb 2026

Natalya

The location, swimming pool, hotel itself, cafe and restaurants were amazing.
Great stay. Shopping and publick transportation close by.

Friends_and_family Family

10/10

Exceptional

24 Feb 2026

Amanda

Amenities